Delivery Problems 

Once you have subscribed to Academica's Top Ten, you should receive an issue in your email every weekday morning, except statutory holidays and during our annual Christmas vacation. Unless you explicitly unsubscribe from the Top Ten, you should receive all issues automatically.

For efficiency managing thousands of subscribers, Academica Group uses an external provider, iContact.com, to manage our mailing list, mass emails, and RSS feeds automatically. The iContact system tracks "bounce-backs" from overflowing mailboxes, vacation messages, and communication failures, but we do not attempt to re-send in those circumstances.

If you are missing issues

If you suspect you are not receiving issues of Academica's Top Ten, please follow these trouble-shooting instructions:

1. Confirm you are still subscribed by contacting us at today@academica.ca.
2. Add today@academica.ca to your email address book, and whitelist the following domains in your email: academica.ca, academicagroup.ca, academicagroup.com, icontact.com, and icpbounce.com.
3. Contact your institution's IT department and ask them to whitelist academica.ca and academicagroup.com. (Most often, when the Top Ten is not getting through, it is a spam filter issue.)
4. If none of those steps resolve the issue, then please email us at today@academica.ca and let us know. We will work with your IT department and the iContact technical support team to resolve the issue as soon as possible.

Meantime, if for any reason you fail to receive your Top Ten by email, all issues are available through your web browser here.

Note: If you forward your own copy of Academica's Top Ten to others, use the "Forward to a friend" button at the bottom of each issue. If you forward the entire email, including the "manage your subscription" link, it is possible that the recipient of your email could inadvertently change your subscription options.

iContact will not let us re-subscribe contacts who unsubscribe themselves. If you unsubscribe and wish to re-subscribe, you may do so by clicking on the "manage your subscription" link found at the bottom of every Top Ten issue.