12970 Views Previous 1 2 3 4 Next 45 Replies Latest reply: Feb 25, 2013 12:44 PM by flowerchild1121
ifanatic Level 1 Level 1 (0 points)
ifanatic Jul 20, 2011 7:40 PM

When I click on the "Purchased" link in the iTunes store, iTunes goes to the screen that shows the music, apps and books buttons, but there is nothing else (no lists, no "not in my library" button or anything else).  It also does not allow me to select any of the three buttons previously mentioned.  Just a blank white screen.  This has just been noticed after updating ti 10.4.  Anyone else?


Windows 7
  • -blam!- Level 1 Level 1 (0 points)
    -blam!- Jul 21, 2011 1:00 AM
    in response to ifanatic

    I am having the same issue.  Just the heading Purchase, three "broken" buttons (Music, Apps, and Books) and the Apple legal, etc. (at the bottom), and a pretty white screen are all I see when I went to browse my previous purchases.

     

    The funny part is...this worked before updating to 10.4...

     

    I'm in the same boat with you bud.  Anyone want to help? Or is this a bug?

  • ifanatic Level 1 Level 1 (0 points)
    ifanatic Jul 21, 2011 9:54 PM
    in response to -blam!-

    Just verified for myself - checked on second household W7 laptop (using same account) with iTunes 10.3.x, and this function worked normally.  Went ahead and updated to 10.4 and it is now broken. Here's looking forward to another iTunes release within the next few days...I can't imagine we are alone in this regard.

  • leo8877 Level 1 Level 1 (0 points)
    leo8877 Jul 22, 2011 9:19 AM
    in response to ifanatic

    I am also seeing this behavior on my Windows machine.  It works fine on my Macbook.

  • Jig5aw Level 1 Level 1 (0 points)
    Jig5aw Jul 22, 2011 12:40 PM
    in response to ifanatic

    Indeed, not working, same stuff was on iTunes 10.5 beta.Przechwytywanie.PNG

    Please, repair this.

    Last iTunes 10.4.0.80, Windows 7 x64 HP.

  • Fadly Rizal Level 1 Level 1 (0 points)
    Fadly Rizal Jul 22, 2011 5:10 PM
    in response to Jig5aw

    same error here

    Upgraded to 10.4.0.80 last nite.

     

    Message was edited by: Fadly Rizal

  • -blam!- Level 1 Level 1 (0 points)
    -blam!- Jul 22, 2011 7:42 PM
    in response to leo8877

    @ leo8877,

     

    It works fine on the Mac?  What OS version is it (just curious)?  Given that I can see these purchases on iTunes on my iPod Touch, I am assuming the problem is the Windows version of the program itself (and not the store).

     

    FYI, since everyone is mentioning Windows 7 (32- + 64-bit), let me add Windows Vista 32-bit to that list.

     

    Anybody else got any ideas?  I'm betting that we all are gonnna have to wait for an update...

  • leo8877 Level 1 Level 1 (0 points)
    leo8877 Jul 22, 2011 7:52 PM
    in response to -blam!-

    @ -blam!-

     

    My Mac is on OS X 10.7.  I'm using iTunes 10.4 there and that window does work properly.

     

    My Windows is 7 - 64-bit, also with iTunes 10.4.

  • -blam!- Level 1 Level 1 (0 points)
    -blam!- Jul 22, 2011 7:55 PM
    in response to leo8877

    @ leo8877,

     

    Thanks for the fast response!  That narrows things a good bit.

  • ifanatic Level 1 Level 1 (0 points)
    ifanatic Jul 23, 2011 8:24 AM
    in response to ifanatic

    I should add that the Auto Download function is also broken for my PC, but still works on my iOS devices. This is a pretty rotten update for iTunes on Windows.

  • ifanatic Level 1 Level 1 (0 points)
    ifanatic Jul 23, 2011 10:38 AM
    in response to ifanatic

    I need to amend that last post - it appears to be working, but it does not download instantaneously as on my iPod.

  • trashmail99 Level 1 Level 1 (0 points)
    trashmail99 Jul 23, 2011 11:28 AM
    in response to ifanatic

    Same issue here. Purchased (icloud) window shows three buttons, and no content after updating to 10.4. Windows Vista 64 bit. Haven't updated my Win7 machine yet.

  • tglass1976 Level 1 Level 1 (5 points)
    tglass1976 Jul 25, 2011 6:17 AM
    in response to ifanatic

    I'm having the same issue with 10.4.0.80 on Windows XP (32 bit).

  • skankzardi Level 1 Level 1 (0 points)
    skankzardi Jul 28, 2011 9:49 PM
    in response to ifanatic

    Same thing here. It was working fine before. As soon as I updated I could no longer view my previously purchased items in iTunes. I also have a MacBook and with the new update iTunes is working correctly. Looks like the Windows update broke the iCloud "Purchased" function. Hope this can be resolved quickly.

     

    Running: Windows 7 - 64 Bit with iTunes version 10.4.0.80

  • karan from ludhiana Level 1 Level 1 (0 points)
    karan from ludhiana Jul 30, 2011 12:38 PM
    in response to ifanatic

    i have the same problem

     

    windows xp

    itunes 10.4

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