Gesellschaft für Informatik e.V.

Lecture Notes in Informatics


INFORMATIK 2011 Informatik schafft Communities P-192, 144-144 (2011).

Gesellschaft für Informatik, Bonn
2011


Copyright © Gesellschaft für Informatik, Bonn

Contents

Collaborative development of performance indicators for IT applications

Philipp Bitzer , Eike M. Hirdes , Axel Hoffmann and Jan Marco Leimeister

Abstract


Designing performance indicators for measuring the value of IT supported processes is an important and recurring task in controlling and management. Involving different stakeholders and perspectives in the development of an evoked set of performance indicators is the key to improve the quality and acceptance of performance measures. We apply an approach for designing repeatable processes for the development of such performance indicators as high-value collaborative tasks using techniques of the collaboration engineering. We show how this collaboration engineering approach can be designed (building on the collaboration process design approach by Kolfschoten et al.


Full Text: PDF

Gesellschaft für Informatik, Bonn
ISBN 978-88579-286-4


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