Collaborative development of performance indicators for IT applications
Philipp Bitzer
, Eike M. Hirdes
, Axel Hoffmann
and Jan Marco Leimeister
Abstract
Designing performance indicators for measuring the value of IT supported processes is an important and recurring task in controlling and management. Involving different stakeholders and perspectives in the development of an evoked set of performance indicators is the key to improve the quality and acceptance of performance measures. We apply an approach for designing repeatable processes for the development of such performance indicators as high-value collaborative tasks using techniques of the collaboration engineering. We show how this collaboration engineering approach can be designed (building on the collaboration process design approach by Kolfschoten et al.
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