FAQ
This area covers descriptions of common terms and how-to articles for jobs that use more than one feature (or features that can be used for different jobs).
About... pages
- About account activation
- About administrator accounts
- About attribute authorities
- About banned accounts
- About eduPerson attributes
- About embedding
- About federated access management
- About field sizes and supported characters
- About local directory integration
- About MyAthens
- About Organisations and Sub-organisations
- About Pairwise-ID
- About permission sets in bulk uploads
- About released attributes
- About reports and privacy
- About restrictive mode
- About schemas
- About search
- About self-registration
- About the authentication point
- About the managed proxy service
- About the organisation summary
- About the redirector
- About the REST API
- About the security model and why I cannot do X or Y
- About unique identifiers
- About usernames, passwords and expiry dates
- About the OpenAthens link generator
- About link checkers and other monitoring
How to do... pages
- How to act as a sub-organisation
- How to make someone an administrator
- How to connect OpenAthens to third party applications
- How to delete an organisation
- How to disable accounts
- How to download data
- How to enter IP ranges when IT tells you something weird
- How to get a list of your users' email addresses
- How to handle walk-in users
- How to join the UK Access Management federation
- How to list a user's resources in your own portal or application
- How to maintain user identifiers when you move to a local connection
- How to make the most of the reporting options
- How to modify a local account
- How to modify an account
- How to modify many accounts at once
- How to put an OpenAthens sign-in on your portal
- How to pre-map local accounts
- How to re-send an account activation email
- How to recover deleted accounts
- How to release eduPersonPrincipalName
- How to reset a password
- How to see what your users have done
- How to send end-users to a web page after signing out of OpenAthens
- How to send end-users to a webpage after actvation
- How to set up a forward proxy for the OpenAthens Managed Proxy Service
- How to set up access to your subscribed content
- How to set up attributes and release for the Jisc Certificate Service
- How to suggest improvements or new features
- How to update your self-registration scheme
- How to use debug mode
- How usernames are generated
- Using a local authentication system with OpenAthens
- When resource names or links do not suit your needs
- How do I contact my Account Manager?
- How do I work from home
- How do I work with VerifID
- How to access your login.openathens.net metadata
- How to link to specific pages
- How to set up eduPersonAnalyticsTag
- When users have accounts from more than one organisation
- How to log in with an OpenAthens account when your local connector is set as default
- What to do when a certificate changes
What are... pages
- What are the hostnames I need to allow my users to connect to from within my network
- What if I have lots of sub-organisations to switch into
- What if the resource I want is not in the catalogue?
- What is the difference between a domain and an organisation?
- What was OpenAthens LA?
- What was AthensDA?
- What are the differences between federated and proxied resources?
Troubleshooting
- Troubleshooting resource access problems
- Troubleshooting display problems
- Troubleshooting email problems
- Troubleshooting account creation problems
- Troubleshooting local directory connections
- Troubleshooting users repeatedly being asked to sign in
- End user facing error messages
- Troubleshooting access to the administration website
- SAML interoperability requirements
- Creating test accounts
- Information for the IT team
- Current vendor and publisher access issues
- If a publisher informs you of suspected misuse of their products