Abstract
User experience (UX) design of human-robot interaction (HRI) is an emerging practice [1]. Best practices for this discipline are actively evolving as robotics expands into commercial markets. As is typical of emerging technologies, the technology itself takes center stage, continuing to present challenges to proper functioning as it is tested in real world applications. Also, deployment comes at a high price until the market is competitive enough to drive hardware and development prices down. All these aspects preclude an emphasis on UX design, until the technology and associated market reaches a tipping point and good user experience is in demand. If robots continue to be deployed at rates the industry currently predicts, the need for user experience design knowledge and best practices for HRI is eminent. Best practices are a collection of methods, specifically principles, heuristic evaluators and taxonomies [2]. Principles embody high level guidance for design direction and design processes [3]. Heuristics ensure measurable “must have” base-functionality [4,5,6]. Taxonomies provide a conceptual understanding of possible categories of interactivity [7,8,9]. This paper focuses on two aspects of best practices, 1.) proposing a robustly user-centric set of emerging technology principles for HRI, which is the area of best practices least explored by the literature, and 2.) proposing a design matrix as a beginning step in addressing the complexity of HRI.
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Shamonsky, D. (2021). User Experience Best Practices for Human-Robot Interaction. In: Kurosu, M. (eds) Human-Computer Interaction. Interaction Techniques and Novel Applications. HCII 2021. Lecture Notes in Computer Science(), vol 12763. Springer, Cham. https://doi.org/10.1007/978-3-030-78465-2_24
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