Abstract
With the prevalence of working from home, more and more organizations are adopting monitoring methods to keep track of their employees’ work activities electronically. Understanding how employees respond to various monitoring methods and what factors affect their attitudes and perceptions towards monitoring is important to maintain a healthy employee-employer relationship and productivity in workplaces. To explore employees’ perceptions, concerns, attitudes and knowledge of commonly used monitoring methods, we conducted an online survey with 197 remote workers. We found that the use of cameras, microphones and screen recorders were among the most disapproved monitoring methods that would cause participants to refuse a job offer, promotion or even quit their current job. Our qualitative findings indicated that the most commonly cited reasons behind their disapproval were concerns about invasion of privacy and safety. Participants were found to be more opposed to remote monitoring than monitoring at office/location. We also identified factors influencing employee satisfaction, employee loyalty, faith in intentions of management, intention to disclose, trust in employers, and openness to employer monitoring. Implications of our findings towards better monitoring practices are also discussed in the paper.
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This work was supported by the Central Connecticut State University Faculty & Student Research Grant (No. AFALZP).
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Albayram, Y., DeWald, R., Althen, J. (2022). Remote Workers’ Perceptions on Employee Monitoring. In: Kurosu, M., et al. HCI International 2022 - Late Breaking Papers. Design, User Experience and Interaction. HCII 2022. Lecture Notes in Computer Science, vol 13516. Springer, Cham. https://doi.org/10.1007/978-3-031-17615-9_25
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