Abstract
The obtainment of value from IT is a recurring theme that has diffused into healthcare information systems (HIS). Having completed the implementation of an integrated HIS, the Faroese Health Service (FHS) has started discussions regarding the obtainment of value from its IT investment which is the subject of this paper. Based on an action research project focusing on the improvement of the stroke process, this paper reveals that it is not possible to distinguish between working processes and HIS and that the realization of value in this context has a much broader significance than mere financial value. During the project, specific key performance indicators (KPIs) were identified and a baseline was established for the stroke process. The outcome is a framework for measuring IS public value as: professional, organizational, patient-perceived and employee-perceived quality as well as learning. Selected non-financial measures for each dimension and their development are presented, e.g., a decrease in mortality.
Chapter PDF
Similar content being viewed by others
Keywords
References
Devaraj, S., Kohli, R.: Information technology payoff in the health-care industry: A longitudinal study. Journal of Management Information Systems 16(4), 41–67 (2000)
Friedman, C., Wyatt, J.: Evaluation methods in medical informatics, vol. 19. Springer, New York (1997)
Murray, C.J.L., Frenk, J.: Ranking 37th - Measuring the Performance of the U.S. Health Care System. New England Journal of Medicine 362(2), 98–99 (2011)
Reeves, D., et al.: Analysis: How to identify when a performance indicator has run its course. BMJ 340, c1717 (2011)
Bend, J.: Public value and e-health. Institute for Public Policy Research (2004)
Sapountzis, S., et al.: Realising benefits in primary healthcare infrastructures. Facilities 27(3), 74–87 (2009)
Cole, M., Parston, G.: Unlocking Public Value - A New Model for Achieving High Performance in Public Service Organizations. John Wiley & Sons, Hoboken (2006)
Coats, D., Passmore, E.: Public Value: The Next Steps in Public Service Reform. The Work Foundation (2008)
Breese, R.: Benefits realisation management: Panacea or false dawn? International Journal of Project Management 30(3), 341–351 (2012)
Bradley, G.: Benefit Realisation Management, 2nd edn. Gower, Farnham (2010)
Ward, J., Daniel, E.: Benefits management: How to Increase the Business Value of Your IT Projects. Wiley, West Sussex (2012)
Morris, P.W.G., Pinto, J.K., Söderlund, J.: Introduction: Towards the Third Wave of Project Management. In: Morris, P.W.G., Pinto, J.K., Söderlund, J. (eds.) The Oxford Handbook of Project Management, pp. 1–11. Oxford University Press, Oxford (2011)
Kohli, R., Grover, V.: Business Value of IT: An Essay on Expanding Research Directions to Keep up with the Times. Journal of the Association for Information Systems 9(1), 23–28, 30–34, 36–39 (2008)
Melville, N., Kraemer, K., Gurbaxani, V.: Information Technology and Organizational Performance: An Integrative Model of IT Business Value. MIS Quarterly 28(2), 283–322 (2004)
Parker, M., Benson, R., Trainor, H.: Information economics: linking business performance to information technology. Prentice Hall, Englewood Cliffs (1988)
Schryen, G.: Revisiting IS business value research: what we already know, what we still need to know, and how we can get there. Eur. J. Inf. Syst. 22(2), 139–169 (2013)
Association for Project Management, APM Body of Knowledge. 6 ed, Buckinghamshire: Association for Project Management (2012)
Brynjolfsson, E., Hitt, L.M.: Computing Productivity: Firm-Level Evidence. The Review of Economics and Statistics 85(4), 793–808 (2000)
Irani, Z.: Information systems evaluation: navigating through the problem domain. Information & Management 40(1), 11–24 (2002)
European Standard 12973-2000, Value Management (2000)
Gregor, S., et al.: The transformational dimension in the realization of business value from information technology. The Journal of Strategic Information Systems 15(3), 249–270 (2006)
Seddon, P.B., Calvert, C., Yang, S.: A Multi-Project Model of Key Factors Affecting Organizational Benefits From Enterprise Systems. MIS Quarterly 34(2), 305-A11 (2010)
Svejvig, P., Schlichter, B.R., Andersen, P.E.R.: From Business IT Value To Public IT Value – An Action Research Study of Healthcare in the Faroe Islands. In: MCIS 2012, Proceedings. Paper 18. Guimarães, Portugal (2012), http://aisel.aisnet.org/mcis2012/18
Moore, M.H.: Managing for Value: Organizational Strategy in For-Profit, Nonprofit, and Governmental Organizations. Nonprofit and Voluntary Sector Quarterly 29(suppl. 1), 183–208 (2000)
Moore, M.H.: Creating public value: Strategic management in government. Harvard University Press, Cambridge (1995)
Baskerville, R., Myers, M.D.: Special issue on action research in information systems: making is research relevant to practice–foreword. MIS Quarterly 28(3), 329–335 (2004)
Myers, M.D.: Qualitative Research in Business & Management. Sage Publications, London (2009)
Mathiassen, L., Chiasson, M., Germonprez, M.: Style Composition in Action Research Publication. MIS Quarterly 36(2), 347–363 (2012)
Schlichter, B.R.: Development of trust during large scale system implementation. Journal of Cases on Information Technology 12(2), 1–15 (2010)
DeLone, W.H., McLean, E.R.: The DeLone and McLean Model of Information Systems Success: A Ten-year Update. Journal of Management Information Systems 19(4), 9–30 (2003)
Andersen, P.E.R., et al.: Effektvurdering af EPJ/THS i det færøske sundhedsvæsen. Aarhus School of Business: Aarhus (2010)
Svejvig, P., Andersen, P.E.R.: Setting the stage for benefit realization of healthcare IS: The voice of health professionals. In: OASIS Pre-ICIS Workshop, Shanghai (2011)
Alter, S.: The work system method for understanding information systems and information system research. Communications of the Association for Information Systems 9(1), 90–104 (2002)
Regions, D: Indicators and Standards in The Danish National Indicator Project (2009), http://www.nip.dk/files/Subsites/NIP/Om%20NIP/About%20NIP/DNIP_Acute_Stroke_idicatorform_20100820.pdf (cited March 18, 2012)
Hällgren, M., Wilson, T.L.: Mini-muddling: learning from project plan deviations. Journal of Workplace Learning 19(2), 92–107 (2007)
Packendorff, J.: Inquiring into the temporary organization: New directions for project management research. Scandinavian Journal of Management 11(4), 319–333 (1995)
Apopleksiregister, D.: Indikatorskema for Dansk Apopleksiregister (October 01, 2013), http://www.kcks-vest.dk/files/Subsites/KCKS%20vest/De%20Kliniske%20Databaser/Apopleksi/Apopleksi_indikatorskema_fra%201%20%20september%202013_F_26072013.pdf (cited November 20, 2013)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2014 IFIP International Federation for Information Processing
About this paper
Cite this paper
Schlichter, B.R., Svejvig, P., Andersen, P.E.R. (2014). Value Creation from Public Healthcare IS. In: Bergvall-Kåreborn, B., Nielsen, P.A. (eds) Creating Value for All Through IT. TDIT 2014. IFIP Advances in Information and Communication Technology, vol 429. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-662-43459-8_1
Download citation
DOI: https://doi.org/10.1007/978-3-662-43459-8_1
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-662-43458-1
Online ISBN: 978-3-662-43459-8
eBook Packages: Computer ScienceComputer Science (R0)