Abstract
E-government has become a rapidly emerging research field in recent decades. An obvious benefit of deploying e-government service is that the quality is improved through integrated services and the services provided can more flexibly satisfy the citizens’ needs. However, the adoption rate of e-government is still relatively low, especially for transactional services. We propose a new method, agent-based simulation, to understand how citizens from different social groups choose channels to utilize certain kinds of governmental services over time. In addition, by evaluating different public strategies such as public propaganda and increased technical support, we try to identify what kind of strategy could attract more citizens to utilize e-government services.
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Chang, S., Ichikawa, M., Deguchi, H. (2014). Understanding Citizens’ Channel Choice of Public Service Delivery: An Agent-Based Simulation Approach. In: Chen, SH., Terano, T., Yamamoto, R., Tai, CC. (eds) Advances in Computational Social Science. Agent-Based Social Systems, vol 11. Springer, Tokyo. https://doi.org/10.1007/978-4-431-54847-8_3
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DOI: https://doi.org/10.1007/978-4-431-54847-8_3
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