Skip to main content

An Online Market in Your Pocket: How Does an Augmented Reality Application Influence Consumer Purchase Decision

  • Chapter
  • First Online:
Technological Sustainability and Business Competitive Advantage

Part of the book series: Internet of Things ((ITTCC))

Abstract

Augmented reality apps bring a novel trend in online shopping by providing a physical experience of virtual objects. The current study described how augmented reality apps could influence consumers’ purchase intention. We empirically explore consumers’ knowledge and perception based on utilitarian values, hedonic values, and satisfaction. However, several retail stores, such as Nike, Ray-Ban, IKEA, Timberland, etc., facilitate their online customers to experience their virtual products in the physical environment. However, these stores provide maximum information about the products through visual signs developed with augmented reality applications. In this regard, the visual of products through augmented reality applications empowers the consumers to make their shopping experience easy; thus, such application encounters the consumers’ utilitarian, hedonic, and satisfaction level while shopping online via augmented reality applications. Augmented reality apps dynamically enhance consumer buying intention and promote a valuable perception of brands. Further, it is concluded that the critical role of augmented reality apps plays a dynamic role in developing high potential implementation in the retail sector. Finally, augmented reality apps are bringing the modern shopping culture worldwide.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 199.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 249.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 249.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  • Alam, S. S., Susmit, S., Lin, C. Y., Masukujjaman, M., & Ho, Y. H. (2021). Factors affecting augmented reality adoption in the retail industry. Journal of Open Innovation: Technology, Market, and Complexity, 7(2), 142.

    Article  Google Scholar 

  • Almunawar, M. N., & Anshari, M. (2014). Empowering customers in electronic health (e–health) through social customer relationship management. International Journal of Electronic Customer Relationship Management, 8(1–3), 87–100.

    Article  Google Scholar 

  • Baker, E., Bakar, J. A., & Zulkifli, A. (2020). A conceptual model of mobile augmented reality for hearing impaired museum visitors’ engagement. International Journal of Interactive Mobile Technologies (iJIM), 14(17), 79.

    Article  Google Scholar 

  • Boardman, R., Henninger, C. E., & Zhu, A. (2020). Augmented reality and virtual reality: New drivers for fashion retail? In Technology-driven sustainability (pp. 155–172). Palgrave Macmillan.

    Chapter  Google Scholar 

  • Do, H. N., Shih, W., & Ha, Q. A. (2020). Effects of mobile augmented reality apps on impulse buying behavior: An investigation in the tourism field. Heliyon, 6(8), e04667.

    Article  Google Scholar 

  • Gatter, S., Hüttl-Maack, V., & Rauschnabel, P. A. (2022). Can augmented reality satisfy consumers’ need for touch? Psychology & Marketing, 39(3), 508–523.

    Article  Google Scholar 

  • Haile, T. T., & Kang, M. (2020). Mobile augmented reality in electronic commerce: Investigating user perception and purchase intent amongst educated young adults. Sustainability, 12(21), 9185.

    Article  Google Scholar 

  • Kamarudin, S., Shoaib, H. M., Jamjoom, Y., Saleem, M., & Mohammadi, P. (2022). Use of augmented reality application in E-learning system during COVID-19 pandemic. In International conference on business and technology (pp. 241–251). Springer.

    Google Scholar 

  • Kang, J. Y. M. (2014). Augmented reality and motion capture apparel eshopping values and usage intention. International Journal of Clothing Science and Technology, 26(6), 486–499.

    Article  Google Scholar 

  • Kang, X., Azizian, M., Wilson, E., Wu, K., Martin, A. D., Kane, T. D., ... & Shekhar, R. (2014). Stereoscopic augmented reality for laparoscopic surgery. Surgical Endoscopy, 28, 2227–2235.

    Google Scholar 

  • Kim, Y. K., & Sullivan, P. (2019). Emotional branding speaks to consumers’ heart: The case of fashion brands. Fashion and Textiles, 6(1), 1–16.

    Article  Google Scholar 

  • Kotler, P., Kartajaya, H., & Setiawan, I. (2019). Marketing 3.0: From products to customers to the human spirit. In Marketing wisdom (pp. 139–156). Springer.

    Chapter  Google Scholar 

  • Kowalczuk, P., Siepmann, C., & Adler, J. (2021). Cognitive, affective, and behavioral consumer responses to augmented reality in e-commerce: A comparative study. Journal of Business Research, 124, 357–373.

    Article  Google Scholar 

  • Krishen, A. S., Dwivedi, Y. K., Bindu, N., & Kumar, K. S. (2021). A broad overview of interactive digital marketing: A bibliometric network analysis. Journal of Business Research, 131, 183–195.

    Article  Google Scholar 

  • Li, P., Qin, T., Hu, B., Zhu, F., & Shen, S. (2017, October). Monocular visual-inertial state estimation for mobile augmented reality. In 2017 IEEE international symposium on mixed and augmented reality (ISMAR) (pp. 11–21). IEEE.

    Google Scholar 

  • Lixăndroiu, R., Cazan, A. M., & Maican, C. I. (2021). An analysis of the impact of personality traits towards augmented reality in online shopping. Symmetry, 13(3), 416.8.

    Article  Google Scholar 

  • McLean, G., & Wilson, A. (2019). Shopping in the digital world: Examining customer engagement through augmented reality mobile applications. Computers in Human Behavior, 101, 210–224.

    Article  Google Scholar 

  • Meegahapola, L., & Perera, I. (2017). Enhanced in-store shopping experience through smart phone based mixed reality application. In 2017 seventeenth international conference on Advances in ICT for Emerging Regions (ICTer) (pp. 1–8). IEEE.

    Google Scholar 

  • Pantano, E., Rese, A., & Baier, D. (2017). Enhancing the online decisionmaking process by using augmented reality: A two country comparison of youth markets. Journal of Retailing and Consumer Services, 38, 81–95.

    Article  Google Scholar 

  • Poushneh, A. (2018). Augmented reality in retail: A trade-off between user’s control of access to personal information and augmentation quality. Journal of Retailing and Consumer Services, 41, 169–176.

    Article  Google Scholar 

  • Poushneh, A., & Vasquez-Parraga, A. Z. (2017). Discernible impact of augmented reality on retail customer’s experience, satisfaction and willingness to buy. Journal of Retailing and Consumer Services, 34, 229–234.

    Article  Google Scholar 

  • Qin, H., Peak, D. A., & Prybutok, V. (2021). A virtual market in your pocket: How does mobile augmented reality (MAR) influence consumer decision making? Journal of Retailing and Consumer Services, 58, 102337.

    Article  Google Scholar 

  • Rese, A., Baier, D., Geyer-Schulz, A., & Schreiber, S. (2017). How augmented reality apps are accepted by consumers: A comparative analysis using scales and opinions. Technological Forecasting and Social Change, 124, 306–319.

    Article  Google Scholar 

  • Riar, M., Korbel, J. J., Xi, N., Zarnekow, R., & Hamari, J. (2021). The use of augmented reality in retail: A review of literature. Proceedings of the 54th Hawaii international conference on System Sciences (p. 638).

    Google Scholar 

  • Saleem, M., Kamarudin, S., Shoaib, H. M., & Nasar, A. (2021a). Influence of augmented reality app on intention towards e-learning amidst COVID-19 pandemic. Interactive Learning Environments, 3, 1–15.

    Google Scholar 

  • Saleem, M., Kamarudin, S., Shoaib, H. M., & Nasar, A. (2021b). Retail consumers’ behavioral intention to use augmented reality mobile apps in Pakistan. Journal of Internet Commerce, 21, 1–29.

    Google Scholar 

  • Schwartz, A. M. (2011). Augmenting purchase intent: An empirical study on the effects of utilizing augmented reality in online shopping. University of California.

    Google Scholar 

  • Sung, E. C., Bae, S., Han, D. I. D., & Kwon, O. (2021). Consumer engagement via interactive artificial intelligence and mixed reality. International Journal of Information Management, 60, 102382.

    Article  Google Scholar 

  • Wang, X., Love, P. E., Kim, M. J., Park, C. S., Sing, C. P., & Hou, L. (2013). A conceptual framework for integrating building information modeling with augmented reality. Automation in Construction, 34, 37–44.

    Article  Google Scholar 

  • Watson, A., Alexander, B., & Salavati, L. (2018). The impact of experiential augmented reality applications on fashion purchase intention. International Journal of Retail & Distribution Management, 48(4). https://doi.org/10.1108/IJRDM-06-2017-0117

  • Wedel, M., Bigné, E., & Zhang, J. (2020). Virtual and augmented reality: Advancing research in consumer marketing. International Journal of Research in Marketing, 37(3), 443–465.

    Article  Google Scholar 

  • Whang, J. B., Song, J. H., Choi, B., & Lee, J. H. (2021). The effect of augmented reality on purchase intention of beauty products: The roles of consumers’ control. Journal of Business Research, 133, 275–284.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Haneen Mohammad Shoaib .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2023 The Author(s), under exclusive license to Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Shoaib, H.M., Saleem, M. (2023). An Online Market in Your Pocket: How Does an Augmented Reality Application Influence Consumer Purchase Decision. In: Al Mubarak, M., Hamdan, A. (eds) Technological Sustainability and Business Competitive Advantage . Internet of Things. Springer, Cham. https://doi.org/10.1007/978-3-031-35525-7_18

Download citation

  • DOI: https://doi.org/10.1007/978-3-031-35525-7_18

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-031-35524-0

  • Online ISBN: 978-3-031-35525-7

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy