Abstract
Access to e-Government services, such as welfare, housing and financial assistance is typically achieved through accessing, completing and submitting paper-based forms. Current UK e-Government strategies indicate that such service access forms will be made available online. With the aging population considered as a primary user of these services this paper promotes the need to establish older adults’ online form design requirements. Building on previous research [see 8], the current investigation validates and extends previous online form design requirements for an aging user group. The paper opens with an overview of current UK e-Government initiatives and promotes the investigation of older adults’ online form design requirements, not only to assist this vulnerable user group with independent living but also to support social inclusion.
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© 2007 Springer-Verlag Berlin Heidelberg
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Lines, L., Ikechi, O., Hone, K.S. (2007). Accessing e-Government Services: Design Requirements for the Older User. In: Stephanidis, C. (eds) Universal Access in Human-Computer Interaction. Applications and Services. UAHCI 2007. Lecture Notes in Computer Science, vol 4556. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-540-73283-9_101
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DOI: https://doi.org/10.1007/978-3-540-73283-9_101
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-540-73282-2
Online ISBN: 978-3-540-73283-9
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