Abstract
In this chapter we present an approach that aims at the development of a research program that entails a theoretical-empirical and a technological dimension simultaneously. The objective is both to contribute to the understanding of the socio-cognitive phenomena that underpin cooperation and collaboration in context and to contribute to the sustainable development of society by designing services that fulfil societal needs in a selected set of domains (e.g. risk and crisis management, social support for the disabled and the elderly, ecological sustainability and energy savings). One of the distinctive points of our approach is that it involves a set of researchers coming from different disciplines and working in a single team on the same empirical-theoretical and technological objects: mediated communication, cooperative practices and cooperative technologies. This approach has different but complementary faces: the naturalistic analysis of cooperative practices in different contexts, the design of services to support cooperative practices and the design of technological models, architectures and platforms that provide an infrastructure to support the cooperative services.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
Notes
- 1.
Technologies pour la Coopération, l’Interaction et les Connaissances dans les collectifs (Technologies for Cooperation, Interaction and Knowledge in Collective).
- 2.
We have no problem with such research, but it is not the topic of this chapter. Some of our recent projects are actually related to the design of participative serious games and social software for smartphones.
- 3.
It is fair here to face the reality: in a context where public funding gets lower and lower, it has become critical to be able to find external resources, and this can lead to the opening of new studies in fields of application of societal concerns related to current trends in funding policies (see, e.g. Wulf et al. 2011) for a similar reflection).
- 4.
But in our opinion, this cannot be reduced to a mere ‘applied science’ perspective where outcomes from academic research could be transferred and applied so as to manage problems of societal concern in an uncritical way. Quite the opposite: it is the prerogative of the field to question findings from scientific disciplines, giving new, sometimes unexpected, impetus to the study of phenomena of theoretical and practical interest.
- 5.
Let us remind a trivial point: the relation between ethics and theory is always present in the definition of a research program. It is not just a question of selecting or rejecting more or less amenable fields of application: ethics orients (or should orient) the choice of theoretical objects offered to the scrutiny of the researcher.
- 6.
See, for example Schmidt (2011).
- 7.
Theureau characterised this orientation as ‘methodological situationism’ in order to contrast it with ‘methodological collectivism’ and ‘methodological individualism’ as research strategies for studying cognition in real-world settings (Theureau 2006).
- 8.
As everyone involved in this sort of translation knows, this is far from being simple.
- 9.
This point opens a traditionally much debated question: does design require any theoretical foundations to fulfil its instrumental goals? (see, e.g. Halverson 2002) in the context of CSCW).
References
Alaoui, M., & Lewkowicz, M. (2013). A living lab approach to involve elderly in the design of smart TV applications offering communication services. In A. Ant Ozok, & P. Zaphiris (Eds.), Online communities and social computing (Lecture notes in computer science, Ch. 37, Vol. 8029, pp. 325–334), Berlin/Heidelberg: Springer.
Atifi, H., & Marcoccia, M. (2003, July 13–18). Cultural variation and standardization in CMC. A comparative analysis of French and Moroccan Newsgroups. Paper presented at the 8th IPrA conference, Toronto.
Bardram, J. E., Bjorn, P., Glenstrup, A. J., & Pederson, T. (2011, 19–23 March). The global interaction research initiative at the IT University of Copenhagen, Denmark. Proceedings of CSCW 2011 (pp. 489–495), Hangzhou, China.
Bourguin, G., Lewandowski, A., & Lewkowicz, M. (2013). Sharing experience around component compositions: Application to the eclipse ecosystem. International Journal of Distributed Systems and Technologies (IJDST), 4(4), 15–28.
Budweg, S., Lewkowicz, M., Müller, C., & Schering, S. (2012). Fostering social interaction in AAL: Methodological reflections on the coupling of real household Living Lab and SmartHome approaches. i-com, 11(3), 30–35.
Cahier, J.-P. (2009). RCA-sos21: Serious Game pour les activités citoyennes liées au développement durable. Paper presented at the Carrefour des Possibles FING (Fédération Internet de Nouvelle Génération), Rennes, France.
Cahier, J.-P., & Zacklad, M. (2001). Expérimentation d’une approche coopérative et multi points de vue de la construction et de l’exploitation de catalogues commerciaux “actifs”. Document Numérique, 5(3–4), 45–64.
Cahier, J.-P., Ait-Said, A., & Zaher, L. (2008). Un Web 2.0 basé sur Hypertopic pour les initiatives de développement durable Actes de la conférence IC 2008, Atelier spécial “IC 2.0”, 17–19 Juin, Nancy. 17–19 Juin, Nancy.
Cahier, J.-P., El Nawas, N., Zhou, C., & Benel, A. (2011, July 6–8). Web 2.0 & serious game: Structuring knowledge for participative and educative representations of the City. Proceedings of the international conference on smart and sustainable city, Shanghai.
Cahier, J.-P., Benel, A., & Salembier, P. (2013). Towards a “non-disposable” software infrastructure for participation. Interaction Design and Architecture(s) Journal – IxD&A (18), 68–83.
Cahour, B., & Salembier, P. (2012, 5–10 May). The user phenomenological experience: Evoking the lived activity with “re-situating” interviews. Paper presented at the workshop on theories behind UX research and how they are used in practice, CHI’2012, Austin, Texas.
Cahour, B., Salembier, P., Brassac, C., Bouraoui, J. L., Pachoud, B., Vermersch, P., et al. (2005). Methodologies for evaluating the affective experience of a mediated interaction Workshop on Innovative Approaches to Evaluating Affective Interfaces, Proceedings of the CHI 2005 conference, April 2–7. Portland, Oregon.
Caussanel, J., Cahier, J.-P., Zacklad, M., & Charlet, J. (2002). Cognitive interactions in the semantic web. Paper presented at the Semantic web workshop, Hawaii.
Crabtree, A. (2003). Designing collaborative systems: A practical guide to ethnography. London: Springer.
de Montmollin, M. (1984). L’intelligence de la tâche. Berne: Peter Lang.
DeMichelis, G., & Loregian, M. (2009). From CSCW to new workstations: The itsme project. Proceedings of the 2009 International Symposium on Collaborative Technologies and Systems (pp. xvii–xix). Washington, DC: IEEE Computer Society.
Dubois, E., Gauffre, G., Bach, C., & Salembier, P. (2006). Participatory design meets mixed reality design models – Implementation based on a formal instrumentation of an informal design approach. In G. Calvary, C. Pribeanu, G. Santucci & J. Vanderdonckt (Eds.), “Computer-Aided Design of User Interfaces V”, Procrrdings of the 6th International Conference on Computer-Aided Design of User Interfaces CADUI’2006 (Bucharest, 6–8 June) (pp. 71–84). Berlin: Springer.
Erickson, T. (1995). Notes on design practice: Stories and prototypes as catalysts for communication. In J. Carroll (Ed.), Scenario-based design: Envisioning work and technology in system development. New York: Wiley.
EUSSET. (2012). Situated computing – A proposal to explore and develop innovative socially embedded technologies. From http://www.eusset.eu/index.php?id=5
Février, F., Gauducheau, N., Jamet, E., Rouxel, G., & Salembier, P. (2011). La prise en compte des affects dans le domaine des interactions homme-machines : quels modèles, quelles méthodes, quels bénéfices ? Le Travail Humain, 74(2), 183–201.
Gaglio, G., & Foli, O. (2011, September 7–10). The organizational sense of internal communication practionners. Paper presented at the ESA Congress (European Sociological Association), Genève.
Halverson, C. A. (2002). Activity theory and distributed cognition: Or what does CSCW need to do with theories ? Computer Supported Cooperative Work (CSCW), 11(1–2), 243–267.
Hughes, J. A., Randall, D., & Shapiro, D. (1993). From ethnographic record to system design. Some experiences from the field. Computer Supported Cooperative Work (CSCW), 1(1), 123–141.
Lacour, P., Freitas, A., Benel, A., Eyraud, F., & Zambon, D. (2013). Enhancing linguistic diversity through collaborative translation. In E. H. G. Jones & E. Uribe-Jongbloed (Eds.), Minority languages and social media: Participation, policy and perspectives. Bristol: Multilingual Matters.
Lewkowicz, M. Marcoccia, M., Atifi, H., Benel, A., Gaglio, G., Gauducheau, N., & Tixier, M. (2008, May 20–23). Online social support: Benefits of an interdisciplinary approach for studying and designing cooperative computer-mediated solutions. In P. Hassanaly et al. (Eds.), Proceedings of COOP’08: 8th International Conference on the Design of Cooperative Systems (pp. 144–155), Carry-Le-Rouet.
Matta, N., Loriette, S., Nigro, J.-M., Barloy, Y., Cahier, J.-P., & Sediri, M. (2012). Representing experience on Road accident Management. Proceedings of WETICE, Track on Collaborative Technology for Coordinating Crisis Management, 25–27 Juin 2012, Toulouse: IEEE.
Merle, F., Benel, A., Doyen, G., & Gaiti, D. (2012). Decentralized documents authoring system for decentralized teamwork: Matching architecture with organizational structure. Proceedings of GROUP’2012, 27–31 October 2012, Sanibel Island (pp. 27–31). Sanibel Island: ACM Press.
Palaci, F., Filippi, G., & Salembier, P. (2012). Coordination and artifacts in joint activity: the case of tagging in high-risk industries. Work-A Journal of Prevention Assessment & Rehabilitation, 41(Suppl 1), 69–75.
Reuter, C., Marx, A., & Pipek, V. (2012). Crisis management 2.0: Towards a systematization of social software use in crisis situations. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 4(1), 1–16.
Salembier, P. (2013, February 22). A brief (and subjective) history of francophone ergonomics. Paper presented at the workshop on Francophone ergonomics & CSCW, ECSCW 2013, Paphos, Cyprus.
Salembier, P., & Legout, M.-C. (2012, July 23–28). Analysing the design process of an interactive music installation in the urban space. Proceedings of the ICMPC – ESCOM 2012 joint conference (12th International Conference on Music Perception and Cognition – 8th Triennial Conference of the European Society for the Cognitive Sciences of Music. Symposium on Cognition in Musical Composition: methodologies, results, challenges. Thessaloniki, Greece.
Salembier, P., Dugdale, J., Frejus, M., & Haradji, Y. (2009, September 30–October 2). A descriptive model of contextual activities for the design of domestic situations. Proceedings of ECCE 2009. Helsinki: ACM.
Schmidt, K. (2011). Cooperative work and coordinative practices – Contributions to the conceptual foundations of computer-supported cooperative work (CSCW). London: Springer.
Schmidt, K., & Bannon, L. (2013). Constructing CSCW: The first quarter century. Computer Supported Cooperative Work – The Journal of Collaborative Computing and Work Practices, 22(4–6), 345–372.
Schmidt, K., Bannon, L., & Wagner, I. (2011). Lest we forget – The European field study tradition and the issue of conditions of work in CSCW research. ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work, 24–28 September 2011, Aarhus, Denmark.
Soulier, E., & Caussanel, J. (2002, July 28). Narrative tools to improve collaborative sense-making. Workshop on meaning negociation, held in conjunction with Eighteenth National Conference on Artificial Intelligence – AAAI’02, Edmonton, Alberta, Canada.
Soulier, E., Rousseau, F., Bugeaud, F., Legrand, J., & Neffati, H. (2011). Modeling and simulation of new territories projects using agencements theory, mereological principles and simplicial complex tool. Proceedings of the International Conference on Smart and Sustainable City (ICSSC), 06–08 Juillet 2011, Shangai.
Soulier, E., Neffati, H., Rousseaux, F., Legrand, J., Bugeaud, F., Saurel, P., et al. (2012, July 4–6). Collective intelligence modeling throughout territorial agencements. Proceedings of 2012 EcoMod, Seville.
Stokols, D. (2006). Toward a science of transdisciplinary action research. American Journal of Community Psychology, 38(1–2), 63–77.
Theureau, J. (2006). Cours d’action : Méthode développée. Toulouse: Octares.
Tixier, M., & Lewkowicz, M. (2011). Design and evaluation of an online social support application for family caregivers. In A. Ant Ozok & P. Zaphiris (Eds.), Proceedings of the 4th international conference on online communities and social computing (OCSC’11)(pp. 267–276). Berlin/Heidelberg: Springer.
Tixier, M., Gaglio, G., & Lewkowicz, M. (2009, May 10–13). Translating social support practices into online services for family caregivers. Proceedings of GROUP’2009. Sanibel Island: ACM.
Tixier, M., Lewkowicz, M., Marcoccia, M., Atifi, H., Benel, A., & Gaglio, G. (2010). Practices analysis and digital platform design – An interdisciplinary study of social support. Proceedings of COOP 2010 – 9th international conference on the design of cooperative systems, 19–21 May, Aix-en-Provence. London: Springer.
Wulf, V., Rohde, M., Pipek, V., & Stevens, G. (2011, March 19–23). Engaging with practices: Design case studies as a research framework in CSCW. Proceedings of CSCW 2011(pp. 505–512). Hangzhou: ACM.
Zacklad, M. (2005). Introduction aux ontologies sémiotiques dans le Web Socio Sémantique. In M.-C. Jaulent (Ed.), Actes des 16èmes journées francophones d’Ingénierie des Connaissances – IC’2005. Grenoble: PUG.
Zhou, C., Bénel, A., & Lejeune, C. (2006). Towards a standard protocol for community-driven organizations of knowledge. Proceedings of the thirteenth international conference on concurrent engineering. Frontiers in artificial intelligence and applications (Vol. 143, pp. 438–449). Amsterdam: IOS Press.
Zouinar, M., Salembier, P., & Darcy, S. (2010). Etude exploratoire des usages d’une application mobile. Proceedings of IHM 2010, Luxembourg, 20–23 Septembre. New-York: ACM.
Acknowledgements
The MISS project was funded by UTT (strategic research program grant), with the support of Conseil Général de l’Aube for the doctoral work.
Other mentioned projects benefited from various grants from the French National Research Agency (ANR) programs, Région Champagne-Ardennes, ANDRA, DGA, Orange Labs, France Telecom and EDF.
We thank the anonymous reviewers for their helpful and insightful comments. We are also grateful to Jacques Theureau for his reading and comments on an early version of this paper.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer-Verlag London
About this chapter
Cite this chapter
Lewkowicz, M., Salembier, P. (2015). Analysing and Supporting Cooperative Practices: An Interdisciplinary Approach. In: Wulf, V., Schmidt, K., Randall, D. (eds) Designing Socially Embedded Technologies in the Real-World. Computer Supported Cooperative Work. Springer, London. https://doi.org/10.1007/978-1-4471-6720-4_9
Download citation
DOI: https://doi.org/10.1007/978-1-4471-6720-4_9
Publisher Name: Springer, London
Print ISBN: 978-1-4471-6719-8
Online ISBN: 978-1-4471-6720-4
eBook Packages: Computer ScienceComputer Science (R0)