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Using Social Norms to Promote Actions Beyond the Course

Published: 08 June 2021 Publication History

Abstract

Educators and researchers in online education have grappled with not only how to increase course completion but also how to make a broader impact that goes beyond online courses, such as course participants' real-world applications of the learned knowledge and skills. Research in social psychology and behavioral science suggests that social norms interventions, which convey norms shared in the community that people belong in to promote desirable behaviors, can offer a low-cost and scalable approach to encourage actions beyond the courses (ABCs). We tested three social norm interventions that presented a weekly normative message (descriptive, dynamic, or injunctive norm) with aggregate information about course participants' ABCs in the prior week. Randomized experiments in three online courses found effects on ABCs to be weak and moderated by norm message type and the complexity of the target behavior. Although the interventions did not improve course completion, the dynamic norm message was more effective at promoting ABCs for complex behaviors, such as developing environmental education activities.

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  1. Using Social Norms to Promote Actions Beyond the Course

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      L@S '21: Proceedings of the Eighth ACM Conference on Learning @ Scale
      June 2021
      380 pages
      ISBN:9781450382151
      DOI:10.1145/3430895
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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      Published: 08 June 2021

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      Author Tags

      1. behavior change
      2. field experiments
      3. intervention design
      4. online learning
      5. social norms

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      L@S '21
      L@S '21: Eighth (2021) ACM Conference on Learning @ Scale
      June 22 - 25, 2021
      Virtual Event, Germany

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      Overall Acceptance Rate 117 of 440 submissions, 27%

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