Get product support
We offer solutions to help you fix what’s wrong, so you can keep and love the things you buy. Because sometimes no return is the easiest return of all. Learn more about product support.
Talk to our team of technical problem solvers
They can help you with troubleshooting or setting up your new devices.
Replace missing or broken parts for free
We can send you replacement parts for large purchases, like furniture and appliances.
Get answers straight from the manufacturer
Find easy access to user guides, manuals, and customer service contact links.
Returns support
Return, replace, or exchange items
Start a return by going to Your Orders.
Manage recent returns
Print return labels and check the status of your recent returns.
Return a gift
Start a gift return by using your order number (e.g. 123-1234567-1234567) on the Gift Returns page.
Frequently Asked Questions
What can I return?
You may return most new, unopened items sold on Amazon.com within 30 days of delivery. Learn more about Return Policy
What items are eligible for a Free Returns option?
Most items sold or fulfilled by Amazon are eligible for Free Returns. Some third party sellers that fulfill their own orders may provide Free Returns. Look for “Free Returns” badge next to the price to confirm item eligibility. Learn more about Return Shipping cost. Learn more about Returns Shipping cost.
How does Free Returns work?
Eligible items, weighing under 50 lbs have at least one free return option. You can return the item for any reason, in new and unused condition, for up to 30 days after purchase.
How does label-free, box free returns work?
Don’t worry about printing a label or packing up your item. Just go to Your Orders and select the item you wish to return. Tell us why you want to return this item, then choose a drop-off location that supports label-free, box-free returns. We’ll send you a QR code; bring your code and item to the drop-off location, and you’re done. Currently, this feature is only available for items sold and fulfilled by Amazon.
When will I get my refund?
Most refunds are fully refunded in 3-5 days after we receive and process your return. Learn more about Refunds
Does Amazon offer replacements and exchanges?
Yes, most items sold on Amazon.com are eligible for replacement and exchange. You can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. Learn more about Replacements. If you would like to exchange an item for another, you may be able to exchange for a different size or color or for an item in your Cart. Learn more about Exchanges