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Scrisoare Formala

The customer wrote a letter to complain about her recent visit to the Newtown Sports Centre. She was disappointed that the staff lacked basic sports knowledge and could not offer advice on choosing a tennis racket. Additionally, the swimming pool was closed without prior notice. While offering lessons is a good idea, the customer found them to be too expensive given the membership fees. She suggested lower prices and more variety in sports offerings such as diving and windsurfing.

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Elena Turcescu
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2K views1 page

Scrisoare Formala

The customer wrote a letter to complain about her recent visit to the Newtown Sports Centre. She was disappointed that the staff lacked basic sports knowledge and could not offer advice on choosing a tennis racket. Additionally, the swimming pool was closed without prior notice. While offering lessons is a good idea, the customer found them to be too expensive given the membership fees. She suggested lower prices and more variety in sports offerings such as diving and windsurfing.

Uploaded by

Elena Turcescu
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Turcescu Elena Mr. John Smith The Manager of Sports Centre New York Bulevard Iuliu Maniu Nr.

67, Bucuresti December 7, 2012

Dear Mr. Smith,

I am writing following a recent visit to the Newtown Sports Centre. I would like to express my disappointment with the service I received. Although the staff were generally polite and helpful, they seemed to lack basic sports knowledge. None of them could offer any advice to me on choosing a tennis racket. I suggest that you send you employees on suitable training courses. Another cause for complaint was that the swimming pool was closed. I understand that repairs and maintenance need to be carried out. However, when I called for information the day before my visit, the receptionist did not mention that the pool was closed. If I had known, I would have visited the sports centre at another time. Finally, offering lessons in different sports is a good idea, but im my opinion they seen to be very expensive. Considering the membership free, the prices of lessons should be lower, and more sports should be offered. I was disappointed that neither diving nor windsurfing was avaible. I hope you will take these points into consideration. I look forward to hearing from you.

Yours faithfully, Turcescu Elena

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