CIVIL AVIATION REGULATIONS

[ZAMBIA]

PART 6— APPROVED MAINTENANCE ORGANISATION

VERSION 2.5

APRIL 2007
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AMENDMENTS
Location Date Description
6.1.1.3 12/21/04 “Acronyms” changed to “Abbreviations”
6.1.1.3 4/07 Added abbreviations
6.2 4/07 Changed wording of the title
6.2.1.5 4/07 Changed wording of the title
6.2.1.10(a)(2) 4/07 Changed reciprocating to piston
6.3.1.3 12/21/04 New item (d). Old item (d) now item (e)
IS 6.1.1.4(D) 12/21/04 Signature line for “CAA Office” added to form.
IS 6.1.1.4 (D) 8/6/06 Moved to IS: 6.2.1.3
IS 6.2.1.1 12/21/04 Form title changed to “CAA AAMO Form”
IS 6.2.1.1 8/6/06 Moved to IS: 6.2.1.5
IS 6.3.1.3 12/21/04 New items (a), (b), and (d) through (h). Existing items renumbered.
6.1.1.2 8/6/06 Added definitions of: directly in charge and line maintenance are
renumbered accordingly. Changed “specific operating provisions” to
“operations specification” per ICAO change
6.1.1.3 8/6/06 Deleted “Parts Manufacturing Authorisation
6.1.1.4 8/6/06 Moved 6.1.1.4 from previous versions to 6.2.1.3
Moved 6.1.1.6 “Deviation Authority” from previous version to 6.1.1.4
and replaced “deviation” with “exemption” and revised text accordingly
6.2 8/6/06 Added “and continued validity of an approved maintenance
organisation” to the title
6.2.1.1 8/6/06 Added new paragraph on applicability and moved Application for an
AMO Certificate (formerly 6.2.1.1 in pervious versions) to 6.2.1.5
6.2.1.2 8/6/06 Added new paragraph on general requirements
6.2.1.3 8/6/06 Moved from 6.1.1.4 in previous versions; changed “specific operating
provisions” to “operations specification” per ICAO change
6.2.1.4 8/6/06 Moved from 6.1.1.5 in previous versions
6.2.1.5 8/6/06 Moved from 6.2.1.1 in previous versions; added new 6.2.1.5(a)(5) to
reference the quality system
6.2.1.6 8/6/06 Moved from 6.2.1.2 in previous versions
6.2.1.7 8/6/06 Moved from 6.2.1.3 in previous versions; deleted paragraph (a) and
renumbered accordingly; (b) changed “specific operating provisions”
to “operations specification” per ICAO change; (d)(2) deleted and
(d)(1) combined into (d)
6.2.1.8 8/6/06 Moved from 6.2.1.4 in previous versions
6.2.1.9 8/6/06 Moved from 6.2.1.5 in previous versions
6.2.1.10 8/6/06 Moved form 6.2.1.6 in previous versions; entire paragraph rewritten to
reflect new changes in 14 CFR Part 145.59
6.2.1.11 8/6/06 Moved from 6.2.1.7 in previous versions;
6.2.1.12 8/6/06 Requirements for quality assurance system split out from 6.5.1.2 to
avoid confusion with an AMO internal inspections requirements vs. a
quality assurance system
6.3 8/6/06 “Data” added to title
6.3.1.1(a) 8/6/06 “Personnel” deleted; “housing” and “data” added
6.3.1.2(a) 8/6/06 Reworded to include protection of equipment, materials and personnel
from weather
6.3.1.2(g)(h) 8/6/06 New requirements added

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6.3.1.3 8/6/06 New item (c) added and remaining items renumbered; note
referencing the IS made into item (g)
6.4 1.1 8/6/06 “training” deleted from title; new items (f) and (h) added and remaining
items renumbered; note referencing the IS made into item (g); new
note added
6.4.1.2 8/6/06 New paragraph added on training requirements; paragraph 6.4.1.2 in
previous versions on rest and duty time moved to 6.4.1.4
6.4.1.3 8/6/06 New paragraph added on dangerous good training; paragraph 6.4.1.3
in previous versions on record of certifying staff moved to 6.4.1.5
6.4.1.4 8/6/06 Moved from 6.4.1.2 in previous versions
6.4.1.5 8/6/06 Moved from 6.4.1.3 in previous versions; added requirements for
“management, supervisory, and inspection” staff; made the note
referencing the IS into new item (c)
6.5.1.1(e) 8/6/06 Made the note referencing an IS into new item (e)
6.5.1.2 8/6/06 Deleted references to the quality system and moved those to new
6.2.1.12
6.5.1.4 8/6/06 New paragraph added on contract maintenance and remaining
paragraphs renumbered
6.5.1.5 8/6/06 Moved form 6.5.1.4 in previous versions
6.5.1.6 8/6/06 Moved from 6.5.1.5 in previous versions
6.5.1.7 8/6/06 Moved from 6.5.1.6 in previous versions; paragraph rewritten
6.5.1.8 8/6/06 Moved from 6.5.1.7 in previous versions
6.5.1.9 8/6/06 Moved from 6.5.1.8 in previous versions
6.5.1.10 8/6/06 Moved from 6.5.1.9 in previous versions with requirements in item (b)
expanded
6.5.1.11 8/6/06 Moved from 6.5.1.10 in previous versions
6.5.1.12 8/6/06 Moved from 6.5.1.11 in previous versions; “AMO” added to the title;
item (a) “air operator” changed to “AOC holder”
IS: 6.2.1.1 8/6/06 Changes made to block 3, ratings, to match changes in text at 6.2.1.1
IS: 6.2.1.3 8/6/06 Moved from IS 6.1.1.4 (D) in previous versions
IS 6.2.1.5 8/6/06 Moved from IS 6.2.1.1 in previous versions
IS: 6.2.1.6 8/6/06 Deleted
IS: 6.4.1.2 8/6/06 New IS added
IS: 6.4.1.3 8/6/06 New IS added on dangerous good training program; previous IS
6.4.1.3 moved to IS: 6.4.1.5
IS: 6.4.1.5 8/6/06 Moved from IS: 6.1.4.3 in previous versions; title and (b) and (f) edited
to include: management, supervisory and inspection staff
IS: 6.5.1.1 8/6/06 Item (d) rewritten; For sample maintenance procedures manual -- Part
5: 5.1 text added and new Part 6 added
IS: 6.5.1.2 8/6/06 Deleted
IS: 6.5.1.7 8/6/06 Moved from IS: 6.5.1.6 in previous versions; text in paragraphs (a)-(g)
deleted and moved to 6.5.1.7. Form revised to mirror the harmonized
forms of the FAA, EASA and Transport Canada and new explanation
added on how to use the form. Form is revised after block 13 to the
end.
IS: 6.5.1.7 4/07 Added additional notes and clarification to the instructions for the form
IS: 6.5.1.9 8/6/06 Moved from IS: 6.5.1.8 in previous versions

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Introduction
Part 6 of the Model Regulations provides regulations for the registration and monitoring of Approved Maintenance
Organisations (AMO) in [Zambia]. The proper maintenance of aircraft is fundamental to aviation safety, and requires
meticulous record-keeping. Modern practice among Contracting States varies. In the United States, persons may be
individually licensed, or may be granted maintenance authority as a member of an AMO. Similarly, a United States
Air Operator Certificate (AOC) holder may use an AMO, or may employ a maintenance organisation using licensed
personnel. In the European Joint Aviation Authorities (JAA) and now European Aviation Safety Authority (EASA)
practice, the maintenance organisation of an AOC holder must qualify as an AMO in its own right. Whether or not
[Zambia] adopts the Federal Aviation Administration (FAA) or JAA approach with their AOC holders, there will be a
need for oversight and regulation of AMO’s. Maintenance requirements for AOC holders with integral maintenance
organisations with no AMO certificate are addressed in Part 9, Air Operator Certification and Administration. Please
note that Section 6.2.1.5(a)(4) requires an AMO applicant within [Zambia] to disclose any and all AMO certificates in
any Contracting State other than [Zambia]. Many regional airline consortia use common maintenance facilities in one
Contracting State. This practice does not relieve [Zambia] from approving the AMO that its AOC holders use.
Knowledge of the other Contracting State’s AMO licensing and regulating practices will allow the Authority both to
communicate with the Authority overseeing the AMO certificate, and to weigh the AMO requirements of the other
Contracting State for satisfaction of [Zambia]’s own regulations.

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CONTENTS
PART 6— APPROVED MAINTENANCE ORGANISATION............................................................................6-i
6.1 GENERAL ......................................................................................................................................... 6-1
6.1.1.1 Applicability .......................................................................................................................... 6-1
6.1.1.2 Definitions............................................................................................................................. 6-1
6.1.1.3 Abbreviations........................................................................................................................ 6-3
6.1.1.4 Exemption Authority ............................................................................................................. 6-3
6.2 CERTIFICATION OF A MAINTENANCE ORGANISATION AND CONTINUED VALIDITY............... 6-3
6.2.1.1 Applicability .......................................................................................................................... 6-3
6.2.1.2 General................................................................................................................................. 6-3
6.2.1.3 Approved Maintenance Organisation Certificate .................................................................. 6-4
6.2.1.4 Advertising............................................................................................................................ 6-4
6.2.1.5 Application for an AMO Certificate ....................................................................................... 6-5
6.2.1.6 Issuance of an AMO Certificate............................................................................................ 6-5
6.2.1.7 Duration and Renewal of AMO Certificate............................................................................ 6-6
6.2.1.8 Continued Validity of Approval ............................................................................................. 6-6
6.2.1.9 Changes to the AMO and Certificate Amendments.............................................................. 6-6
6.2.1.10 Ratings of the AMO .............................................................................................................. 6-8
6.2.1.11 AMO Limited Ratings............................................................................................................ 6-9
6.2.1.12 Quality System ................................................................................................................... 6-10
6.3 HOUSING, FACILITIES, EQUIPMENT, MATERIALS AND DATA .................................................. 6-11
6.3.1.1 General............................................................................................................................... 6-11
6.3.1.2 Housing and Facility Requirements.................................................................................... 6-11
6.3.1.3 Equipment, Tools, Material................................................................................................. 6-12
6.4 ADMINISTRATION.......................................................................................................................... 6-12
6.4.1.1 Personnel Requirements .................................................................................................... 6-12
6.4.1.2 Indoctrination, Initial, Recurrent, Specialised and Remedial Training................................. 6-13
6.4.1.3 Dangerous Goods Training Programme............................................................................. 6-14
6.4.1.4 Rest and Duty Limitations for Persons Performing Maintenance Functions in an AMO..... 6-14
6.4.1.5 Records of Management, Supervisory, Inspection and Certifying Staff.............................. 6-15
6.5 AMO OPERATING RULES ............................................................................................................. 6-15
6.5.1.1 Maintenance Procedures Manual....................................................................................... 6-15
6.5.1.2 Maintenance Procedures.................................................................................................... 6-17
6.5.1.3 Capability List ..................................................................................................................... 6-18
6.5.1.4 Contract Maintenance ........................................................................................................ 6-18
6.5.1.5 Privileges of the Approved Maintenance Organisation....................................................... 6-19
6.5.1.6 Limitations on the AMO ...................................................................................................... 6-20
6.5.1.7 Certificate of Release to Service of an Aircraft, Part, Component or Assembly ................. 6-20
6.5.1.8 Maintenance Records......................................................................................................... 6-21
6.5.1.9 Airworthiness Data ............................................................................................................. 6-23
6.5.1.10 Reporting of Unairworthy Conditions.................................................................................. 6-23
6.5.1.11 Authority to Conduct Inspections........................................................................................ 6-24
6.5.1.12 AMO Performance Standards ............................................................................................ 6-24
PART 6— IMPLEMENTING STANDARDS ................................................................................................... 6-iii
IS: 6.2.1.3 Approved Maintenance Organisation Certificate .............................................................IS: 6-1
IS: 6.2.1.5 Application for an AMO Certificate ..................................................................................IS: 6-2
IS: 6.2.1.12 Quality System...........................................................................................................IS: 6-4
IS: 6.3.1.2 Housing and Facility Requirements...............................................................................IS: 6-15

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IS: 6.3.1.3 Equipment, Tools, and Material.....................................................................................IS: 6-17

IS: 6.4.1.1 Personnel Requirements ...............................................................................................IS: 6-18
IS 6.4.1.2 Indoctrination, Initial, Recurrent, Specialised and Remedial Training............................IS: 6-20
IS: 6.4.1.3 Dangerous Goods Training Programme........................................................................IS: 6-23
IS: 6.4.1.5 Records of Management, Supervisory, Inspection and Certifying Staff.........................IS: 6-23
IS: 6.5.1.1 Maintenance Procedures Manual..................................................................................IS: 6-24
IS: 6.5.1.7 Certification of Release to Service of an Aircraft, Part, Component or Assembly .........IS: 6-28
IS: 6.5.1.9 Airworthiness Data ........................................................................................................IS: 6-31

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6.1 GENERAL
6.1.1.1 APPLICABILITY
(a) Part 6 prescribes the requirements for issuing approvals to organisations for the maintenance
preventive maintenance, and modifications of aircraft and aeronautical products and prescribes
the general operating rules for an Approved Maintenance Organisation (AMO).

6.1.1.2 DEFINITIONS
(a) For the purpose of Part 6, the following definitions shall apply—

(1) Accountable manager. The person acceptable to the Authority who has corporate
authority for ensuring that all operations and maintenance activities can be financed and
carried out to the standard required by the Authority, and any additional requirements
defined by the operator.

(2) Approval for return to service. See maintenance release.

(3) Approved data. Technical information approved by the Authority.

(4) Approved Maintenance Organisation (AMO). An organisation approved to perform

specific aircraft maintenance activities by the Authority. These activities may include the
inspection, overhaul, maintenance, repair and/or modification and release to service of
aircraft or aeronautical products.

(5) Article. Any item, including but not limited to, an aircraft, airframe, aircraft engine,
propeller, appliance, accessory, assembly, subassembly, system, subsystem, component,
unit, product, or part.

(6) Calibration. A set of operations, performed in accordance with a definite documented

procedure that compares the measurement performed by a measurement device or
working standard with a recognised Bureau of Standards for the purpose of detecting and
reporting or eliminating adjustment errors in the measurement device, working standard,
or aeronautical product tested.

(7) Composite. Structural materials made of substances, including, but not limited to, wood,
metal, ceramic, plastic, fiber-reinforced materials, graphite, boron, or epoxy, with built-in
strengthening agents that may be in the form of filaments, foils, powders, or flakes, of a
different material.

(8) Computer system. Any electronic or automated system capable of receiving, storing,
and processing external data, and transmitting and presenting such data in a usable form
for the accomplishment of a specific function.

(9) Directly in charge. Means an appropriately licensed person having the responsibility for
the work of an approved maintenance organisation that performs maintenance, preventive
maintenance, alterations, or other functions affecting aircraft airworthiness. A person
directly in charge does not need to physically observe and direct each worker constantly
but must be available for consultation on matters requiring instruction or decision from
higher authority.

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(10) Facility. A physical plant, including land, buildings, and equipment, which provide the
means for the performance of maintenance, preventive maintenance, or modifications of
any article.

(11) Housing. Buildings, hangers, and other structures to accommodate the necessary
equipment and materials of a maintenance organisation that—

(i) Provide working space for the performance of maintenance, preventive

maintenance, or modifications for which the maintenance organisation is approved
and rated; and

(ii) Provide structures for the proper protection of aircraft, airframes, aircraft engines,
propellers, appliances, components, parts, and subassemblies thereof during
disassembly, cleaning, inspection, repair, modification, assembly, and testing; and

(iii) Provide for the proper storage, segregation, and protection of materials, parts, and
supplies.

(12) Line maintenance. Any unscheduled maintenance resulting from unforeseen events, or
scheduled checks that contain servicing and/or inspections that do not require specialised
training, equipment, or facilities.

(13) Maintenance release. A document which contains a certification confirming that the
maintenance work to which it relates has been completed in a satisfactory manner, either
in accordance with the approved data and the procedures described in the maintenance
organisation’s procedures manual or under an equivalent system.

(14) Primary Standard. A standard defined and maintained by a State Authority and used to
calibrate secondary standards.

(15) Reference Standard. A standard that is used to maintain working standards.

(16) Secondary Standards. A standard maintained by comparison with a primary standard.

(17) Specialised maintenance. Any maintenance not normally performed by an AMO (e.g.,
tire retreading, plating, etc.).

(18) Standard. An object, artifact, tool, test equipment, system, or experiment that stores,
embodies, or otherwise provides a physical quantity, which serves as the basis for
measurement of the quantity. It also includes a document describing the operations and
process that must be performed in order for a particular end to be achieved.

(19) Traceability. A characteristic of a calibration, analogous to a pedigree. A traceable

calibration is achieved when each Measurement Device and Working Standard, in a
hierarchy stretching back to the National Standard, was itself properly calibrated, and the
results properly documented. The documentation provides the information needed to
show that all calibrations in the chain of calibrations were properly performed.

(20) Transfer Standard. Any standard that is used to compare a measurement process,
system, or device at one location or level with another measurement process, system or
device at another location or level.

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 Part 6-Approved Maintenance Organisation

6.1.1.3 ABBREVIATIONS
(a) The following abbreviations are used in Part 6.

(1) AAT – Approved Airworthiness Tag

(2) AMO – Approved Maintenance Organisation.

(3) AMT – Aviation Maintenance Technician

(4) ARS – Aviation Repairman Specialist

(5) NDT – Non-Destructive Testing

(6) PAH - Production Approval Holder

(7) TSO – Technical Standard Order.

6.1.1.4 EXEMPTION AUTHORITY

(a) The Authority may, upon consideration of the circumstances of a particular maintenance
organisation, issue an exemption providing relief from specified sections of this Part, provided
that the Authority finds that the circumstances presented warrant the exemption and that a level
of safety will be maintained equal to that provided by the rule from which the exemption is
sought.

(b) An exemption may be terminated or amended at any time by the Authority.

(c) A request for exemption must be made in accordance with the requirements in Part 1.

(d) Each approved maintenance organisation that receives an exemption must have a means of
notifying the appropriate management, certifying staff, and personnel of the exemption.

6.2 CERTIFICATION OF A MAINTENANCE ORGANISATION AND

CONTINUED VALIDITY
6.2.1.1 APPLICABILITY
(a) This section prescribes the requirements for the certification of a maintenance organisation and
continued validity of the certificate.

6.2.1.2 GENERAL
(a) No person may operate as a certificated approved maintenance organisation without, or in
violation of, an approved maintenance organisation certificate, ratings or operations
specifications issued under this part.

(b) The certificate and operations specifications issued to an approved maintenance organisation
must be available on the premises for inspection by the public and the Authority.
14 CFR: 145.5

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6.2.1.3 APPROVED MAINTENANCE ORGANISATION CERTIFICATE

(a) The AMO certificate will consist of two documents—

(1) A one page certificate signed by the Authority; and

(2) A multi-page operations specifications signed by the Accountable Manager and the
Authority containing the terms, conditions, and authorisations.

(b) No person may operate as an approved maintenance organisation without, or in violation of, an
approved maintenance organisation certificate issued under this Part.

(c) An approved maintenance organisation may perform maintenance, preventive maintenance, or

modifications on an aircraft, airframe, aircraft engine, propeller, appliance, component, or part
thereof only for which it is rated and within the terms, conditions, and authorisations placed in its
operations specifications.

(d) The AMO certificate will contain the following items and be in a format as shown in IS: 6.2.1.3—

(1) The certificate number specifically assigned to the AMO;

(2) The name and location (main place of business) of the AMO;

(3) The date of issue and period of validity;

(4) The ratings issued to the AMO; and

(5) Authority signature.

(e) The AMO operations specifications will contain—

(1) The certificate number specifically assigned to the AMO;

(2) The class or limited ratings issued in detail, including special approvals and limitations
issued;

(3) The date issued or revised;

(4) Accountable manager and Authority signatures; and

(5) The certificate issued to each certificated maintenance organisation must be available in
the premises for inspection by the public and the Authority.
ICAO Annex 6: Part I: 8.7.1.1; 8.7.1.2; 8.7.1.3
14 CFR: 145.5

6.2.1.4 ADVERTISING
(a) No approved maintenance organisation may advertise as a certificated approved maintenance
organisation until an approved maintenance organisation certificate has been issued to that
facility.

(b) No certificated approved maintenance organisation may make any statement, either in writing or
orally, about itself that is false or is designed to mislead any person.

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(c) Whenever the advertising of an approved maintenance organisation indicates that it is

certificated, the advertisement must clearly state the approved maintenance organisation’s
certificate number.
Previous version of 14 CFR: 145.25

6.2.1.5 APPLICATION FOR AN AMO CERTIFICATE

(a) The Authority will require an applicant for approval of a maintenance organisation to submit the
following—

(1) An application in a form and a manner prescribed by the Authority, as contained in IS:
6.2.1.5;

(2) Its Maintenance Procedures Manual in duplicate;

(3) A list of the maintenance functions to be performed for it, under contract, by another AMO;

(4) A list of all AMO certificates and ratings pertinent to those certificates issued by any
contracting State other than [Zambia];

(5) Documentation of the maintenance organisation’s Quality System; and

(6) Any additional information the Authority requires the applicant to submit.

(b) An application for the amendment of an existing AMO certificate shall be made on a form and in
a manner prescribed by the Authority. If applicable, the AMO shall submit the required
amendment to the Maintenance Procedures Manual to the Authority for approval.

Note: "In a form" and "in a manner" mean that a form issued by the Authority should be completed
by the accountable manager, or the manager’s nominee designated in accordance with 6.2.1.5(a).

Note: The contents of the maintenance procedures manual is contained in 6.5.1.1.

Note: ICAO Doc. 9642, Part 4, 2.9 states that it is accepted practice to permit AMOs to
subcontract work to non-approved maintenance organisations if the contracting AMO is (1)
approved for the work to be subcontracted and has the ability to assess the competency of the
subcontractor, (2) retains the responsibility for the quality control and release of subcontracted
activities, and (3) there exist procedures to control subcontracted activities together with terms of
reference for the personnel responsible for their management.

Note: The requirement for listing AMO certificates, above, supports the application by [Zambia] of
the following Articles of the Chicago Convention: Article 33 - Recognition of Certificates and
Licenses; Article 37(d) - Adoption of International Standards and Procedures; Article 39(b) -
Endorsement of Certificates and Licenses; and Article 40 - Validity of Endorsed Certificates and
Licenses.
ICAO Annex 6, Part 1; 8.7.2.1
14 CFR: 145.51
JAR: 145.15

6.2.1.6 ISSUANCE OF AN AMO CERTIFICATE

(a) An applicant may be issued an AMO certificate if, after investigation, the Authority finds that the
applicant—

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(1) Meets the applicable regulations and standards for an AMO certificate, and

(2) Is properly and adequately equipped for the performance of maintenance of aircraft or
aeronautical product for which it seeks approval.

Note: If, under national law, any charges are to be prescribed by the Authority for the AMO
application process, that requirement should be set forth in this section.
ICAO Annex 6, Part I: 8.7.1.1
14 CFR: 145.53
JAR: 145.15

6.2.1.7 DURATION AND RENEWAL OF AMO CERTIFICATE

(a) A certificate or rating issued to an approved maintenance organisation located either inside or
outside [Zambia] is effective from the date of issue until—

(1) The last day of the 24th month after the date on which it was issued,

(2) The approved maintenance organisation surrenders the certificate, or

(3) The Authority suspends or revokes the certificate.

(b) The holder of a certificate that expires or is surrendered, suspended, or revoked by the Authority
must return the certificate and operations specifications to the Authority.

(c) A certificated approved maintenance organisation that applies for a renewal of its approved
maintenance organisation certificate for aircraft registered in [Zambia] must submit its request
for renewal no later than 90 days before the approved maintenance organisation’s current
certificate expires. If a request for renewal is not made within this period, the approved
maintenance organisation must follow the application procedure prescribed by the Authority.
14 CFR: 145.55

6.2.1.8 CONTINUED VALIDITY OF APPROVAL

(a) Unless the approval has previously been surrendered, superseded, suspended, revoked or
expired by virtue of exceeding any expiration date that may be specified in the approval
certificate, the continued validity of approval is dependent upon—

(1) The AMO remaining in compliance with this Part;

(2) The Authority being granted access to the organisation’s facilities to determine continued
compliance with this regulation; and

(3) The payment of any charges prescribed by the Authority.

ICAO Annex 6, Part I: 8.7.1.3
14 CFR: 145.17

6.2.1.9 CHANGES TO THE AMO AND CERTIFICATE AMENDMENTS

(a) To enable the Authority to determine continued compliance with this Part, the AMO shall provide
written notification to the Authority either prior to, or within a time period determined by the
Authority to be as soon as practicable after, any of the following changes—

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(1) The name of the organisation;

(2) The location of the organisation;

(3) The housing, facilities, equipment, tools, material, procedures, work scope and certifying
staff that could affect the AMO rating or ratings;

(4) The ratings held by the AMO, whether granted by the Authority or held through an AMO
certification issued by another contracting State;

Note: See subsection 6.2.1.5(a).

(5) Additional locations of the organisation;

(6) The accountable manager; or

(7) The list of management personnel identified as described in the Maintenance Procedures
Manual.

(b) The Authority will amend the AMO certificate if the AMO notifies the Authority of a change in—

(1) Location or housing and facilities;

(2) Additional locations of the organisation;

(3) Rating, including deletions;

(4) Name of the organisation with same ownership; or

(5) Ownership.

(c) The Authority may amend the AMO certificate if the AMO notifies the Authority of a change in—

(1) The accountable manager; or

(2) The list of management personnel identified as described in the Maintenance Procedure
Manual.

(d) When the Authority issues an amendment to an AMO certificate because of new ownership of
the AMO, the Authority will assign a new certificate number to the amended AMO certificate.

(e) The Authority may—

(1) Prescribe, in writing, the conditions under which the AMO may continue to operate during
any period of implementation of the changes noted in subparagraph (a); and

(2) Hold the AMO certificate in abeyance if the Authority determines that approval of the AMO
certificate should be delayed; the Authority will notify the AMO certificate holder, in writing,
of the reasons for any such delay.

(f) If changes are made by the AMO to the items listed in subparagraph (a) without notification to
the Authority and amendment of the AMO certificate by the Authority, the AMO certificate may
be suspended, or revoked, by the Authority.
14 CFR: 145.57; 145.105

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JAR: 145.85
ICAO Doc. 9389

6.2.1.10 RATINGS OF THE AMO

(a) The following ratings are issued under this Subpart—

(1) Airframe ratings.

(i) Class 1: Composite construction of small aircraft.

(ii) Class 2: Composite construction of large aircraft.

(iii) Class 3: All-metal construction of small aircraft.

(iv) Class 4: All-metal construction of large aircraft.

(2) Powerplant ratings.

(i) Class 1: Piston engines of 400 horsepower or less.

(ii) Class 2: Piston engines of more than 400 horsepower.

(iii) Class 3: Turbine engines.

(3) Propeller ratings.

(i) Class 1: Fixed-pitch and ground-adjustable propellers of wood, metal or composite

construction.

(ii) Class 2: Other propellers, by make.

(4) Avionics/radio ratings.

(i) Class 1: Communication equipment: Radio transmitting equipment or receiving

equipment, or both, used in aircraft to send or receive communications, regardless
of carrier frequency or type of modulation used; including auxiliary and related
aircraft interphone systems, amplifier systems, electrical or electronic inter-crew
signalling devices, and similar equipment; but not including equipment used for
navigation of the aircraft or as an aid to navigation, equipment for measuring
altitude or terrain clearance, other measuring equipment operated on radio or radar
principles, or mechanical, electrical, gyroscopic, or electronic instruments that are a
part of communications radio equipment.

(ii) Class 2: Navigational equipment: A radio system used in aircraft for en-route,
approach navigation, to include the flight director system, except equipment
operated on radar or pulsed radio frequency principles, but not including equipment
for measuring altitude or terrain clearance or other distance measuring equipment
operated on pulsed radio frequency principles.

(iii) Class 3: Pulsed equipment: Any aircraft electronic system operated on pulsed radio
frequency principles.

(5) Instrument ratings.

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(i) Class 1: Mechanical: Any diaphragm, bourdon tube, aneroid, optical, or

mechanically driven centrifugal instrument that is used on aircraft or to operate
aircraft, including tachometers, airspeed indicators, pressure gauges, drift sights,
magnetic compasses, altimeters, or similar mechanical instruments.

(ii) Class 2: Electrical: Any self-synchronous and electrical indicating instruments and
systems, including remote indicating instruments, cylinder head temperature
gauges, or similar electrical instruments.

(iii) Class 3: Gyroscopic: Any instrument or system using gyroscopic principles and
motivated by air pressure or electrical energy, including automatic pilot control
units, turn and bank indicators, directional gyros, and their parts, and flux gate and
gyrosyn compasses.

(iv) Class 4: Electronic: Any instruments whose operation depends on electron tubes,
transistors, electronic displays, or similar devices including capacitance type
quantity gauges, system amplifiers, and engine analysers.

(6) Accessory ratings.

(i) Class 1: Mechanical. The accessories that depend on friction, hydraulics,

mechanical linkage, or pneumatic pressure for operation, including aircraft brakes,
mechanically driven pumps, carburetors, aircraft wheel assemblies, shock absorber
struts and hydraulic servo units.

(ii) Class 2: Electrical. The accessories that depend on electrical energy for operation,
and generators, including starters, voltage regulators, electric motors, electrically
driven fuel pumps, magnetos, or similar electrical accessories.

(iii) Class 3: Electronic. The accessories that depend on the use of an electron tube
transistors, or similar device, including supercharger, temperature, air conditioning
controls, or similar electronic controls.
14 CFR: 145.59
EASA 145: Appendix II

6.2.1.11 AMO LIMITED RATINGS

(a) Whenever the Authority finds it appropriate, it may issue a limited rating to an AMO that
maintains or alters only a particular type of airframe, powerplant, propeller, radio, instrument, or
accessory, or parts thereof, or performs only specialised maintenance requiring equipment and
skills not ordinarily found in an AMO. Such a rating may be limited to a specific model aircraft,
engine, or constituent part, or to any number of parts made by a particular manufacturer.

(b) Limited ratings are issued for—

(1) Airframes of a particular make and model;

(2) Powerplants of a particular make and model;

(3) Propellers of a particular make and model;

(4) Radio equipment of a particular make and model;

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(5) Instruments of a particular make and model;

(6) Accessories of a particular make and model;

(7) Landing gear components;

(8) Floats, by make;

(9) Nondestructive inspection, testing, and processing;

(10) Emergency equipment;

(11) Rotor blades, by make and model;

(12) Aircraft fabric work; and

(13) Any other purpose for which the Authority finds the applicant’s request appropriate.

(c) Specialised service ratings. A specialised service rating may be issued to a maintenance
organisation to perform specific maintenance or processes. The operating specifications of the
approved maintenance organisation must identify the specification used in performing that
specialised service. The specification may be—

(1) A civil or military specification that is currently used by industry and approved by the
Authority; or

(2) A specification developed by the approved maintenance organisation and approved by

the Authority.
14 CFR: 145.61
EASA 145: Appendix II

6.2.1.12 QUALITY SYSTEM

(a) The AMO shall establish a quality system and designate a quality manager to monitor
compliance with, and adequacy of, procedures required to ensure safe maintenance practices
and airworthy aircraft. Compliance monitoring shall include a feedback system to the
accountable manager to ensure corrective action as necessary.

(b) The quality system, and the quality manager, shall be acceptable to the Authority.

(c) Each AMO shall ensure that the quality system includes a quality assurance programme that
contains procedures designed to monitor compliance with required aircraft and aircraft
component standards and adequacy of the procedures to ensure that such procedures invoke
good maintenance practices and airworthy aircraft and aircraft components.

(d) The quality assurance system shall include a procedure to initially qualify and periodically
perform audits on persons performing work on behalf of the AMO.

(e) The quality system shall include a feedback system to the designated management person or
group of persons directly responsible for the quality system and ultimately to the accountable
manager that ensures, as necessary, proper and timely corrective action is taken in response to
reports resulting from the independent audits.

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(f) The AMO’s quality system shall be sufficient to review all maintenance procedures, as described
in the Maintenance Control Manual and the Maintenance Procedures Manual, in accordance
with an approved program once a year.

(g) The AMO’s quality system shall indicate when audits are due, when completed, and establish a
system of audit reports, which can be seen by visiting Authority staff on request. The audit
system shall clearly establish a means by which audit reports containing observations about
non-compliance or poor standards are communicated to the accountable manager.

(h) If the AMO is a small organisation, the independent audit part of the quality system may be
contracted to another organisation approved under this part or a person with appropriate
technical knowledge and proven satisfactory audit experience such as ISO 9000 qualification.

(i) Where the AMO is part of an AOC under Part 9, the AOC holder’s quality management system
may be combined with the requirements of an AMO and submitted for acceptance to the
Authority.

(j) Each AMO shall describe the quality system in relevant documentation as outlined in
IS: 6.2.1.12.

Note: Where the AMO is part of an AOC under Part 9, see IS: 9.2.2.3 for examples of a combined
quality system.
ICAO Annex 6: Part 1, 8.7.3.2
FAA AC 145-9
JAR: 145.65

6.3 HOUSING, FACILITIES, EQUIPMENT, MATERIALS AND DATA

6.3.1.1 GENERAL
(a) A certificated approved maintenance organisation must provide, housing, facilities, equipment,
materials, and data in quantity and quality that meet the standards required for the issuance of
the certificate and ratings that the approved maintenance organisation holds.
14 CFR: 145.101
6.3.1.2 HOUSING AND FACILITY REQUIREMENTS
(a) Housing for the facilities, equipment, materials, and personnel shall be provided appropriate for
all planned work ensuring, in particular, protection from weather.

(b) All work environments shall be appropriate for the task carried out and shall not impair the
effectiveness of personnel.

(c) Office accommodation shall be appropriate for the management of planned work including, in
particular, the management of quality, planning, and technical records.

(d) Specialised workshops and bays shall be segregated, as appropriate, to insure that
environmental and work area contamination is unlikely to occur.

(e) Storage facilities shall be provided for parts, equipment, tools, and material.

(f) Storage conditions shall provide security for serviceable parts, segregation of serviceable from
unserviceable parts, and prevent deterioration of and damage to stored items.

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(g) An AMO with an airframe rating shall provide suitable permanent housing to enclose the largest
type and model of aircraft listed on its operations specifications.

(h) An AMO may perform maintenance, preventive maintenance, or alterations on articles outside of
its housing if it provides suitable facilities that are acceptable to the Authority.

(i) See IS: 6.3.1.2 for detailed requirements pertaining to housing and facilities.
14 CFR: 145.103
ICAO Annex 6: Part 1, 8.7.4.1; 8.7.4.2; 8.7.4.3

6.3.1.3 EQUIPMENT, TOOLS, MATERIAL

(a) The AMO shall have available the necessary equipment, tools, and material to perform the
approved scope of work and these items shall be under full control of the AMO. The availability
of equipment and tools means permanent availability except in the case of any tool or equipment
that is so rarely needed that its permanent availability is not necessary.

(b) The Authority may exempt an AMO from possessing specific tools and equipment for
maintenance or repair of an aircraft or aeronautical product specified in the AMO's approval, if
these items can be acquired temporarily, by prior arrangement, and be under full control of the
AMO when needed to perform required maintenance or repairs.

(c) The AMO shall use the equipment, tools, and material that are recommended by the
manufacturer of the article or must be at least equivalent to those recommended by the
manufacturer and acceptable to the Authority.

(d) The AMO shall control all applicable tools, equipment, and test equipment used for product
acceptance and/or for making a finding of airworthiness.

(e) The AMO shall ensure that all applicable tools, equipment, and test equipment used for product
acceptance and/or for making a finding of airworthiness are calibrated to ensure correct
calibration to a standard acceptable to the Authority and traceable to the [Zambia] National
Standards.

(f) The AMO shall keep all records of calibrations and the standards used for calibration.

(g) The IS: 6.3.1.3 contains detailed requirements pertaining to tools, equipment, and test
equipment.
ICAO Annex 6: Part 1, 8.7.4.2
ICAO Doc, 9642 Chapter 2, 2.8
14 CFR: 145.109

6.4 ADMINISTRATION
6.4.1.1 PERSONNEL REQUIREMENTS
(a) A management person or group of persons acceptable to the Authority, whose responsibilities
include ensuring that the AMO is in compliance with these regulations, shall be nominated.

(b) The person or persons nominated as manager shall represent the maintenance management
structure of the AMO, and be responsible for all functions specified in Part 6.

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(c) Nominated managers shall be directly responsible to an accountable manager who shall be
acceptable to the Authority.

(d) The AMO shall employ sufficient personnel to plan, perform, supervise and inspect and release
the work in accordance with the approval.

(e) The competence of personnel involved in maintenance shall be established in accordance with a
procedure and to a standard acceptable to the Authority.

(f) Each supervisor in the AMO shall be hold an AMT licence issued in accordance with Part 2,
Personnel Licensing.

(g) The person signing maintenance release or an approval for return to service shall be qualified in
accordance with Part 2, as appropriate to the work performed and shall be acceptable to the
Authority.

(h) An AMO that uses Aviation Repairman Specialists (ARS) shall ensure that each ARS is
employed by the AMO and is licenced in accordance with Part 2.

(i) The maintenance personnel and the certifying staff shall meet the qualification requirements and
receive initial, recurrent, and specialised training to their assigned tasks and responsibilities in
accordance with a program acceptable to the Authority. The training program established by the
AMO shall include training in knowledge and skills related to human performance, including co-
ordination with other maintenance personnel and flight crew.

(j) See IS: 6.4.1.1 for detailed personnel requirements.

Note: Guidance material to design training programs to develop knowledge and skills in human
performance can be found in ICAO Doc 9683, Human Factors Training Manual.
ICAO Circular 216, 217, 227 and 253
ICAO Annex 6: Part 1, 8.7.5.1; 8.7.5.2; 8.7.5.3; 8.7.5.4
14 CFR: 145.151; 145.153; 145.155; 145.157 145.159; 65.101; 65.103
EASA 145.A.30

6.4.1.2 INDOCTRINATION, INITIAL, RECURRENT, SPECIALISED AND REMEDIAL TRAINING

(a) An AMO shall have an employee training program approved by the Authority that consists of
indoctrination, initial, recurrent training, specialised and remedial training.

(b) An AMO shall develop and update its training program based on the job tasks associated with its
scope of operating authority and capabilities.

(c) The training program shall ensure that each employee assigned to perform maintenance,
preventive maintenance, or alterations, and inspection functions is capable of performing the
assigned task.

(d) An AMO shall submit revisions of its training program to the Authority for approval.

(e) An AMO shall document, in a form and manner acceptable to the Authority, the individual
employee training required under this section. These training records must be retained for a
minimum of two years.

(f) An AMO training program shall meet the detailed requirements contained in the IS: 6.4.1.2

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ICAO Annex 6, Part I: 8.7.5.4

ICAO Doc 9642: Chapter 2: 2.5
14 CFR: 145.163

6.4.1.3 DANGEROUS GOODS TRAINING PROGRAMME

(a) An AMO shall have a dangerous goods training program for its employees, whether full time,
part time, or temporary or contracted, who are engaged in the following activities:

(1) Loading, unloading or handling of dangerous goods;

(2) Design, manufacture, fabrication, inspection, marking, maintenance, reconditions, repairs

or tests of a package, container or packaging component that is represented, marked,
certified, or sold as qualified for use in transporting dangerous goods;

(3) Preparation of hazardous materials for transport;

(4) Responsibility for the safety of transportation of dangerous goods;

(5) Operation of a vehicle used to transport dangerous goods, or

(6) Supervision of any of the above listed items.

(b) An AMO employee shall not perform or directly supervise a job function listed in item (a) above
unless he or she has received the approved dangerous goods training.

(c) The AMO training shall ensure that its dangerous goods training —

(1) Ensures that each employee performing or directly supervising any of the job functions
specified in item (a) above is trained to comply with all applicable procedures; and

(2) Enables the trained person to recognize items that contain, or may contain, dangerous
goods regulated under these regulations.

(d) The dangerous goods training of the AMO shall be approved by the Authority and shall contain
the items in IS: 6.4.1.3.

(e) An AMO shall document, in a form and manner acceptable to the Authority, the individual
employee training required under this section. These training records shall be retained for a
minimum of two years.
49 CFR: 171.8 (hazmat employee)
14 CFR: 145.165

6.4.1.4 REST AND DUTY LIMITATIONS FOR PERSONS PERFORMING MAINTENANCE

FUNCTIONS IN AN AMO
(a) No person may assign, nor shall any person perform maintenance functions for aircraft, unless
that person has had a minimum rest period of 8 hours prior to the beginning of duty.

(b) No person may schedule a person performing maintenance functions for aircraft for more than
12 consecutive hours of duty.

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(c) In situations involving unscheduled aircraft unserviceability, persons performing maintenance

functions for aircraft may be continued on duty for—

(1) Up to 16 consecutive hours; or

(2) 20 hours in 24 consecutive hours.

(d) Following unscheduled duty periods, the person performing maintenance functions for aircraft
shall have a mandatory rest period of 10 hours.

(e) The AMO shall relieve the person performing maintenance functions from all duties for
24 consecutive hours during any 7 consecutive day’s period.
14 CFR: 121.377

6.4.1.5 RECORDS OF MANAGEMENT, SUPERVISORY, INSPECTION AND CERTIFYING STAFF

(a) The AMO shall maintain a roster of all management, supervisory, inspection and certifying staff,
which includes details of the scope of their authorisation.

(b) Certifying staff shall be notified in writing of the scope of their authorisation.

(1) The authorisation document shall be in a style that makes its scope clear to certifying staff
and any authorised person that may be required to examine the document. Where codes
are used to define scope, an interpretation document shall be readily available.

(2) Certifying staff are not required to carry the authorisation document at all times but shall
produce it within a reasonable time of a request from an authorised person.

(c) See IS: 6.4.1.5 for detailed requirements pertaining to records of management, supervisory,
inspection and certifying staff.
14 CFR: 145.161
EASA: 145.A.35(j)

6.5 AMO OPERATING RULES

6.5.1.1 MAINTENANCE PROCEDURES MANUAL
Note: The purpose of the Maintenance Procedures Manual is to set forth the procedures, the
means, and methods of the AMO. Compliance with its contents will assure compliance with the
Part 6 requirements, which is a pre-requisite to obtaining and retaining an AMO certificate.

(a) An AMO Maintenance Procedures Manual and any subsequent amendments thereto shall be
approved by the Authority prior to use.

(b) The AMO Maintenance Procedures Manual shall specify the scope of work required of the AMO
in order to satisfy the relevant requirements needed for an approval of an aircraft or aeronautical
product for return to service.

(c) The Maintenance Procedures Manual and any other manual it identifies must:

(1) Include instructions and information necessary to allow the personnel concerned to
perform their duties and responsibilities with a high degree of safety;

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(2) Be in a form that is easy to revise and contain a system which allows personnel to
determine current revision status;

(3) Have the date of the last revision printed on each page containing the revision;

(4) Not be contrary to any applicable [Zambian] regulation or the AMO’s specific operating
provisions; and

(5) Include a reference to appropriate civil aviation regulations.

(d) The AMO shall provide an approved Maintenance Procedures Manual for use by the
organisation, containing the following information—

(1) A statement signed by the accountable manager confirming that the maintenance
organisation Maintenance Procedures Manual and any associated manuals define the
AMO's compliance with this regulation and will be complied with at all times.

(2) A procedure to establish and maintain a current list of the titles and names of the
management personnel accepted by the Authority. The list of personnel may be separate
from the Maintenance Procedures Manual but must be kept current and available for
review by the Authority when requested.

(3) A list which describes the duties and responsibility of the management personnel and the
matters on which they may deal directly with the Authority on behalf of the AMO.

(4) An organisation chart showing associated chains of responsibility of the management

personnel.

(5) A procedure to establish and maintain a current roster of certifying personnel.

Note: The list of certifying personnel may be separate from the Maintenance Procedures Manual
but must be kept current and available for review by the Authority when requested.

(6) A description of the procedures used to establish the competence of maintenance

personnel.

(7) A general description of manpower resources.

Note: Subparagraphs (1) to (7) constitutes the management part of the maintenance organisation
Maintenance Procedures Manual and therefore could be produced as one document and made
available to person(s) who should be reasonably familiar with its contents.

(8) A description of the method used for the completion and retention of the maintenance
records.

(9) A description of the procedure for preparing the maintenance release and the
circumstances under which the release is to be signed.

(10) A description, when applicable, of additional procedures for complying with an AOC
holder's maintenance procedures and requirements.

(11) A description of the procedures for complying with the service information reporting
requirement contained in section 6.5.1.10.

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(12) A description of the procedure for receiving, amending and distributing within the
maintenance organisation all necessary airworthiness data from the type certificate holder
or the type design organisation.

(13) A general description of the facilities located at each address specified in the AMO's
approval certificate.

(14) A general description of the AMO's scope of work relevant to the extent of approval.

(15) The notification procedure for AMO to use when requesting the approval of changes to
the organisation of the AMO from the Authority.

(16) The amendment procedure for the AMO Maintenance Procedures Manual, including the
submission to the Authority.

(17) The AMO's procedures, acceptable to the Authority, to ensure good maintenance
practices and compliance with all relevant requirements in this subsection.

(18) The AMO’s procedures to establish and maintain an independent quality system to
monitor compliance with the adequacy of the procedures to ensure good quality
maintenance practices and airworthy aircraft and aeronautical products. Compliance
monitoring must include a feedback system to the person or group of persons specified in
6.4.1.1, and ultimately to the accountable manager to ensure, as necessary, corrective
action. Such a system shall be acceptable to the Authority.

(19)A list of operators, if appropriate, to which the AMO provides an aircraft maintenance
service.

(20)A list of organisations performing maintenance on behalf of the AMO.

(21)A list of the AMO’s line maintenance locations and procedures, if applicable.

(e) See IS: 6.5.1.1 for detailed requirements concerning the Maintenance Procedures Manual and a
sample Maintenance Procedures Manual format.
ICAO Doc 9642, Chapter 2, Appendix B
ICAO Doc 9760, Vol. 1, Chapter 7, Appendix B
ICAO Annex 6: Part I: 8.7.2.1; 8.7.3.1; 8.7.3.2
14 CFR: 145.207; 145.209; 145.211
FAA AC 145-9
EASA 145.A.70

6.5.1.2 MAINTENANCE PROCEDURES

(a) The AMO shall establish procedures acceptable to the Authority to insure good maintenance
practices and compliance with all relevant requirements in these regulations by providing a
system of inspection to ensure that all maintenance is properly performed such that aircraft and
aeronautical products may be properly released to service.

(b) The maintenance procedures shall cover all aspects of maintenance activity and describe
standards to which the AMO intends to work. The aircraft/aircraft component design AMO
standards and aircraft operator standards must be taken into account.

(c) The maintenance procedures should address the provisions and limitations of Part 6.

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6.5.1.3 CAPABILITY LIST

(a) Each approved maintenance organisation must prepare and retain a current capability list
approved by the Authority. The approved maintenance organisation may not perform
maintenance, preventive maintenance, or modifications on an article until the article has been
listed on the capability list in accordance with this Part.

(b) The capability list must identify each article by make and model, part number, or other
nomenclature designated by the article’s manufacturer.

(c) An article may be listed on the capability list only if the article is within the scope of the ratings
and classes of the approved maintenance organisation’s certificate, and only after the approved
maintenance organisation has performed a self-evaluation in accordance with 6.5.1.1(d)(18).
The approved maintenance organisation must perform the self-evaluation described in this
paragraph to determine that the maintenance organisation has all of the facilities, equipment,
material, technical data, processes, housing, and trained personnel in place to perform the work
on the article as required by this part. If the approved maintenance organisation makes that
determination, it may list the article on the capability list.

(d) The document of the evaluation described in paragraph (c) of this section must be signed by the
accountable manager and must be retained on file by the approved maintenance organisation.

(e) Upon listing an additional article on its capability list, the maintenance organisation must send a
copy of the list to the Authority having jurisdiction over the approved maintenance organisation.

(f) The capability list(s) must be available in the premises for inspection by the public and the
Authority.

(g) The self-evaluations must be available in the premises for inspection by the Authority.

(h) The AMO shall retain the capability list(s) and self-evaluation(s) for two years from the date
accepted by the accountable manager.
14 CFR: 145.215

6.5.1.4 CONTRACT MAINTENANCE

(a) An AMO may contract a maintenance function pertaining to an article to an outside source
provided—

(1) The Authority approved the maintenance function to be contracted to the outside source;
and

(2) The AMO maintains and makes available to the Authority in a format acceptable to the
Authority, the following information—

(i) The maintenance functions contracted to each outside facility, and

(ii) The name of each outside facility to whom the AMO contracts maintenance
functions and the type of certificate and ratings, if any, held by each facility.

(b) An AMO may contract a maintenance function pertaining to an article to a unlicensed person
provided—

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(1) The unlicensed person follows a quality control system equivalent to the system followed
by the AMO;

(i) The AMO remains directly in charge of the work performed by the unlicensed
person; and

(ii) The AMO verifies, by test and/or inspection, that the work has been performed
satisfactorily by the unlicensed person and that the article is airworthy before
approving it for return to service.

(c) An AMO may not provide only approval for return to service of a complete type-certificated
product following contract maintenance, preventive maintenance, or alterations.

Note: An AMO that carries out maintenance for another AMO within its own approval scope is not
considered to be subcontracting for the purpose of this paragraph.

Note: A list of contractors used by the AMO is approved by the Authority through the Maintenance
Procedures Manual.
14 CFR: 145.217
EASA: 145.A.75(b) and Annex II AMC 145.A.75(b)

6.5.1.5 PRIVILEGES OF THE APPROVED MAINTENANCE ORGANISATION

(a) The AMO shall carry out the following tasks as permitted by and in accordance with the AMO
Maintenance Procedures Manual—

(1) Maintain any aircraft or aeronautical product for which it is rated at the location identified
in the approval certificate;

(2) Maintain any aircraft for which it is rated at any location subject to the need for such
maintenance arising from unserviceability of the aircraft;

(3) Perform the activities in support of a specific AOC holder where that AOC has requested
the services of the AMO at locations other than the location identified on the AMO
certificate and the AMO has been rated to maintain the aircraft of that specific AOC holder
at the requested location in the AMO operating provisions approved by the Authority; and

(4) Issue an approval for return to service or a maintenance release in respect of

subparagraphs (a) (1), (2), and (3) of this subsection upon completion of maintenance in
accordance with limitations applicable to the AMO.

(b) An AMO may not contract out the maintenance, preventive maintenance, modification or
alteration of a complete type-certificated product, and it may not provide only approval for return
to service of a product following contract maintenance.

(c) The AMO may maintain or alter any article for which it is rated at a place other than the AMO,
if—

(1) The function would be performed in the same manner as when performed at the AMO and
in accordance with this Subpart;

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(2) All necessary personnel, equipment, material, and technical and/or approved standards
are available at the place where the work is to be done; and

(3) The Maintenance Procedures Manual of the AMO sets forth approved procedures
governing work to be performed at a place other than the AMO.
14 CFR: 145.201
EASA: 145.A.75

6.5.1.6 LIMITATIONS ON THE AMO

(a) The AMO shall maintain an aircraft or aeronautical product for which it is approved only when all
necessary housing, facilities, equipment, tools, material, approved technical data and certifying
staff are available.
14 CFR: 145.201
EASA: 145.A.80

6.5.1.7 CERTIFICATE OF RELEASE TO SERVICE OF AN AIRCRAFT, PART, COMPONENT OR

ASSEMBLY
(a) A certificate of release to service shall be issued by appropriately authorised certifying staff
when satisfied that all required maintenance of the aircraft has been properly carried out by the
AMO in accordance with the Maintenance Procedures Manual.

(b) A certificate of release is required at the completion of any maintenance on an aircraft part,
component or assembly when off the aircraft.

(c) The release to service to be used for release of an aircraft or aeronautical part, component or
assembly shall adhere to the following items.

(1) The certificate of release to service shall contain the following statement: Certifies that
the work specified was carried out in accordance with current regulations and in respect to
that work the aircraft/aircraft component is considered approved for release to service.”

(2) The certificate of release to service shall reference the data specified in the
manufacturer's maintenance instructions or instructions for continued airworthiness.

(3) Where instructions include a requirement to insure that a dimension or test figure is within
a specific tolerance as opposed to a general tolerance, the dimension or test figure shall
be recorded unless the instruction permits the use of GO/NO gauges. It is not normally
sufficient to state that the dimension or the test figure is within tolerance.

(4) The date such maintenance was carried out shall include when the maintenance took
place relative to any life or overhaul limitation in terms of date/flying hours/cycles/landings
etc., as appropriate.

(5) When extensive maintenance has been carried out, it is acceptable for the certificate of
release to service to summarise the maintenance as long as there is a cross-reference to
the work package containing full details of maintenance carried out. Dimensional
information shall be retained in the work package record.

(6) The person issuing the release to service shall use a full signature and preferably a
certification stamp except in the case where a computer release to service system is

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used. In this latter case, the Authority will need to be satisfied that only the particular
person can electronically issue the release to service.

(d) When a part of component is released to service, the AMO shall complete Model CAA Form
AAT as contained in IS: 6.5.1.7.

Note: One such method of compliance with item (c)(6) is the use of a magnetic or optical personal
card in conjunction with a personal identity number (PIN) which is keyed into the computer and
known only to the individual.

Note: An aeronautical product which has been maintained off the aircraft requires the issue of a
certificate of release to service (Model CAA Form AAT) for such maintenance and another
certificate of release to service of the aircraft in regard to maintenance being properly
accomplished on the aircraft. The release to service of the aircraft will typically be made by the
AMO in the aircraft technical log maintenance records section.
14 CFR: 43.5
EASA: 145.A.50

6.5.1.8 MAINTENANCE RECORDS

(a) The AMO shall record, in a form acceptable to the Authority, all details for maintenance work
performed.

(b) The AMO shall provide a copy of each certificate of release to service to the aircraft operator,
together with a copy of any specific airworthiness data used for repairs/modifications performed.

(c) The AMO shall retain a copy of all detailed maintenance records and any associated
airworthiness data for two years from the date the aircraft or aeronautical product to which the
work relates was released from the AMO.

Note: 14 CFR and JAR require retaining maintenance records for two years. ICAO Annex 6,
Part I: 8.7.6.2 requires a minimum period of one year.

(d) Each person who maintains, performs preventive maintenance, rebuilds, or modifies an
aircraft/aeronautical product shall make an entry in the maintenance record of that equipment:

(1) A description and reference to data acceptable to the Authority of work performed.

(2) The date of completion of the work performed.

(3) The name of the person performing the work if other than the person specified in this
subsection.

(4) If the work performed on the aircraft/aeronautical product has been performed
satisfactorily, the signature, certificate number, and kind of certificate held by the person
approving the work.

(5) The authorised signature, the AMO certificate number, and kind of licence held by the
person approving or disapproving for return to service the aircraft, airframe, aircraft
engine, propeller, appliance, component part, or portions thereof.

(6) The signature constitutes the approval for return to service only for the work performed.

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(7) In addition to the entry required by this paragraph, major repairs and major modifications
shall be entered on a form, and the form disposed of by the person performing the work,
in the manner prescribed by the Authority in Part 5: 5.7.1.1.

(e) No person shall describe in any required maintenance entry or form an aircraft or aeronautical
component as being overhauled unless—

(1) Using methods, techniques, and practices acceptable to the Authority, it has been
disassembled, cleaned, inspected as permitted, repaired as necessary, and reassembled;
and

(2) It has been tested in accordance with approved standards and technical data, or in
accordance with current standards and technical data acceptable to the Authority, which
have been developed and documented by the holder of the type certificate, supplemental
type certificate, or a material, part, process, or appliance approval under a TSO.

(f) No person may describe in any required maintenance entry or form, an aircraft or other
aeronautical product as being rebuilt unless it has been—

(1) Disassembled, cleaned, inspected as permitted;

(2) Repaired as necessary; and

(3) Reassembled and tested to the same tolerances and limits as a new item, using either
new parts or used parts that either conforms to new part tolerances and limits, or to
approved oversized or undersized dimensions.

(g) No person may approve for return to service any aircraft or aeronautical product that has
undergone maintenance, preventive maintenance, rebuilding, or modification unless—

(1) The appropriate maintenance record entry has been made; and

(2) The repair or modification form authorised by or furnished by the Authority has been
executed in a manner prescribed by the Authority;

(h) If a repair or modification results in any change in the aircraft operating limitations or flight data
contained in the approved aircraft flight manual, those operating limitations or flight data shall be
appropriately revised and set forth as prescribed by the Authority.

(i) Maintenance record entries for inspections. The person approving or disapproving for return to
service an aircraft/aeronautical product, after any inspection performed in accordance with this
regulation, shall make an entry in the maintenance record of that equipment containing the
following information—

(1) The type of inspection and a brief description of the extent of the inspection;

(2) The date of the inspection and aircraft total time in service;

(3) The authorised signature, the AMO certificate number, and kind of licence held by the
person approving or disapproving for return to service the aircraft, airframe, aircraft
engine, propeller, appliance, component part, or portions thereof;

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(4) If the aircraft is found to be airworthy and approved for return to service, the following or a
similarly worded statement—I certify that this aircraft has been inspected in accordance
with (insert type) inspection and was determined to be in airworthy condition;

(5) If the aircraft is not approved for return to service because of needed maintenance, non-
compliance with the applicable specifications, airworthiness directives, or other approved
data, the following or a similarly worded statement—I certify that this aircraft has been
inspected in accordance with (insert type) inspection and a list of discrepancies and
unairworthy items dated (date) has been provided for the aircraft owner or operator; and

(6) If an inspection is conducted under an inspection program provided for in this regulation,
the entry shall identify the inspection program accomplished, and contains a statement
that the inspection was performed in accordance with the inspections and procedures for
that particular program.

(j) Listing of discrepancies. If the person performing any inspection required by this regulation finds
that the aircraft is not airworthy or does not meet the applicable type certificate data sheet,
airworthiness directives, or other approved data upon which its airworthiness depends, that
person shall give the owner or lessee a signed and dated list of those discrepancies.
ICAO Annex 6, Part 1, 8.7.6.1; 8.7.6.2
14 CFR: 145.219
EASA: 145.A.55

6.5.1.9 AIRWORTHINESS DATA

(a) The AMO shall be in receipt of all airworthiness data appropriate to support the work performed
from the Authority, the aircraft/aeronautical product design organisation, and any other approved
design organisation in the State of Manufacture or State of Design, as appropriate.

Note: The Authority may classify data from another authority or organisation as mandatory and
may require the AMO to hold such data.

(b) Where the AMO modifies airworthiness data specified in paragraph (a) to a format or
presentation more useful for its maintenance activities, the AMO shall submit to the Authority an
amendment to the Maintenance Procedures Manual for any such proposed modifications for
acceptance.

(c) All airworthiness data used by the AMO shall be kept current and made available to all
personnel who require access to that data to perform their duties.

(d) The IS: 6.5.1.9 contains detailed requirements concerning airworthiness data.
14 CFR: 145.109(d)
EASA: 145.A. 45

6.5.1.10 REPORTING OF UNAIRWORTHY CONDITIONS

(a) The AMO shall report to the Authority and the aircraft design organisation of the State of Design
any identified condition that could present a serious hazard to the aircraft.

(b) Reports shall be made on a form and in a manner prescribed by the Authority and contain all
pertinent information about the condition known to the AMO. The report shall contain at least
the following items—

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Part 6 –Approved Maintenance Organisation

(1) Aircraft registration number.

(2) Type, make and model of the article.

(3) Date of the discovery of the failure, malfunction, or defect.

(4) Time since last overhaul, if applicable.

(5) Apparent cause of the failure, malfunction, or defect.

(6) Other pertinent information that is necessary for more complete identification,
determination of seriousness, or corrective action.

(c) Where the AMO is contracted by an AOC holder to carry out maintenance, that AMO shall report
to the AOC holder any condition affecting the aircraft or aeronautical product.

(d) Reports shall be made as soon as practicable, but in any case within three days of the AMO
identifying the condition to which the report relates.

Note: The FAA term used is service difficulty reporting. The EASA term used is occurrence
reporting.
ICAO Annex 6, Part I: 8.5.1; 8.5.2
ICAO Annex 8: Part II: Chapter 4: 4.3.4; 4.3.5; 4.3.8
14 CFR: 145.221
EASA: 145.A.60

6.5.1.11 AUTHORITY TO CONDUCT INSPECTIONS

(a) Each certificated approved maintenance organisation must allow the Authority to inspect that
approved maintenance organisation and any of its contract maintenance facilities at any time to
determine compliance with this part. Arrangements for maintenance, preventive maintenance,
or modifications by a contractor must include provisions for inspections of the contractor by the
Authority.
ICAO Doc 9760, Vol. 1: Chapter 7: 7.2.10
14 CFR: 145.223
EASA: 145.A.90

6.5.1.12 AMO PERFORMANCE STANDARDS

(a) Each certificated approved maintenance organisation that performs any maintenance,
preventive maintenance, modifications for an air operator certificated under Part 9 having an
approved maintenance program under Part 9.4.1.12 and approved continuous maintenance
program under Part 9.4.1.13 shall perform that work in accordance with the AOC holder’s
manuals.

(b) Except as provided in paragraph (a), each certificated approved maintenance organisation shall
perform its maintenance and modification operations in accordance with the applicable
standards in Part 5, Airworthiness. It shall maintain, in current condition, all manufacturer’s
service manuals, instructions, and service bulletins that relate to the articles that it maintains or
modifies.

(c) In addition, each certificated approved maintenance organisation with an avionics rating shall
comply with those sections in Part 5 that apply to electronic systems, and shall use materials
that conform to approved specifications for equipment appropriate to its rating. It shall use test

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 Part 6-Approved Maintenance Organisation

apparatus, shop equipment, performance standards, test methods, modifications, and

calibrations that conform to the manufacturer’s specifications or instructions, approved
specification, and if not otherwise specified, to accepted good practices of the aircraft avionics
industry.
14 CFR 145.205

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 MODEL CIVIL AVIATION REGULATIONS

PART 6— IMPLEMENTING STANDARDS

[ZAMBIA]

VERSION 2.5

APRIL 2007
Part 6 –Approved Maintenance Organisation

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 Implementing Standards: Part 6-Approved Maintenance Organisations

IS: 6.2.1.3 APPROVED MAINTENANCE ORGANISATION CERTIFICATE

(a) The following is an AMO certificate.

[ZAMBIA]

APPROVED MAINTENANCE ORGANISATION CERTIFICATE

Number

This certificate is issued to

Whose business address is

Upon finding that its organisation complies in all respects with the
requirements of the Civil Aviation Regulations Part 6, relating to the
establishment of an Approved Maintenance Organisation and is
empowered to operate an Approved Maintenance Organisation.
With the following ratings:

This certificate shall continue in effect until [DATE] unless cancelled,

suspended, or revoked
Date Issued By Direction of Civil Aviation

_______________________ _________________________________________

CAA Office

______________________________________________
This certificate is not transferable

CAA AAMO Form dated 12/98

ICAO Doc. 9389, Appendix 6-E-3
EASA 145, Appendix III

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Part 6 –Approved Maintenance Organisation

IS: 6.2.1.5 APPLICATION FOR AN AMO CERTIFICATE

(a) The following application may be used for an AMO certificate.

Application for Approved Maintenance

[Zambia] Organisation Certificate and/or Ratings
Department of Civil Aviation
1. Approved Maintenance Organisation Name, Number, Location and Address 2. Reasons for Submission
a. Official Name of Approved Maintenance Organisation: Number:
Original Application for Certificate and Rating
Change in Rating
Change in Location or Housing and Facilities
b. Location where business is conducted: Change in Ownership
Other (Specify)
________________________________________________________________
c. Official Mailing Address of Approved Maintenance Organisation (Number, Street, City,
State, & Postal Code ________________________________________________________________

d. Doing Business As: ________________________________________________________________

3. Ratings Applied for:

Airframe Powerplant Propeller Avionics/ Radio Instrument
Class 1 Class 1 Class 1 Class 1 Class 1
Class 2 Class 2 Class 2 Class 2 Class 2
Class 3 Class 3 Class 3 Class 3
Class 4 Class 4
Accessories Limited Accessories Rotor Blades Specialised Service (List Process
Class 1 Airframe
Landing Gear Fabric Specification(s))
Class 2 Powerplant
Floats Emergency Equip. _____________________________________
Class 3 Propeller
Avionics/radio Non-Dest. Test _____________________________________
Instruments
Other _____________________________________

4. List of Maintenance Functions contracted to an outside Maintenance Organisation:

5. Applicants Certification
Name of Owner (Include name(s) of individual Owner, all partners, or corporation name given the state, province, or country and date of incorporation)

I hereby certify that I have been authorised by the approved maintenance organisation identified in Item 1 above to make this
application and that statements attached hereto are true and correct to the best of my knowledge.
Date: Authorised Signature: Print Name of Authorised Signature: Title:

AMO ARSC dated 12/98 Page 1 of 2

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For CAA Use Only Record of Action For CAA Use Only
Approved Maintenance Organisation Inspection
6. Remarks (Identify by item number. Include deficiencies found and ratings denied)

7. Findings - Recommendations 8. Date of Inspection

A. AMO was found to comply with requirements of Part 6.
B. AMO was found to comply with requirements of Part 6, except for deficiencies listed in Item 6.
C. Recommend Certificate with rating applied for on application be issued.
D. Recommend Certificate with rating applied for on application (EXCEPT those listed in Item 6) be issued.
9. CAA Office Signature(s) of Inspector(s) Printed Names of Inspectors

10. Supervising or Assigned Inspector

Inspector’s Signature
ACTION TAKEN CERTIFICATE ISSUED
Number
APPROVED
As shown on certificate
issued on date shown Date Inspector’s Printed Name Title
DISAPPROVED

AMO ARSC dated 12/98 Page 2 of 2

FAA Form 8310-3

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Part 6 –Approved Maintenance Organisation

IS: 6.2.1.12 QUALITY SYSTEM

(a) In order to show compliance with 9.2.2.3, an AMO should establish its quality system in accordance
with the instruction and information contained in the following paragraphs.

1.0. General.

1.1 Terminology.

(a) The terms used in the context of the requirement for an AMO’s quality system have the following
meaning:

(1) Accountable Manager. The person acceptable to the Authority who has corporate authority for
ensuring that all maintenance activities can be financed and carried out to the standard
required by the Authority, and any additional requirements defined by the AMO.

(2) Quality assurance. Quality assurance, as distinguished from quality control, involves activities
in the business, systems, and technical audit areas. A set of predetermined, systemic actions
which are required to provide adequate confidence that a product or service satisfies quality
requirements.

1.2 Quality Policy.

1.2.1 An AMO shall establish a formal, written quality policy statement that is a commitment by the accountable
manager as to what the quality system is intended to achieve. The quality policy should reflect the achievement and
continued compliance with the [Model Regulations] together with any additional standards specified by the AMO.

1.2.2 The accountable manager is an essential part of the AMO management organisation. The term
“accountable manager” is intended to mean the Chief Executive/President/Managing Director/ General Manager, etc.
of the AMO, who by virtue of his or her position has overall responsibility (including financial) for managing the
organisation.

1.2.3 The accountable manager will have overall responsibility for the AMO quality system, including the
frequency, format and structure of the internal management evaluation activities as prescribed in paragraph 3.9
below.

1.3 Purpose of the Quality System.

1.3.1 The quality system should enable the AMO to monitor compliance with these [Model Regulations], the AMO’s
manual system, and any other standards specified by the AMO, or the Authority, to ensure safe operations and
airworthy aircraft.

1.4 Quality Manager.

1.4.1 The function of the quality manager to monitor compliance with, and the adequacy of, procedures required to
ensure safe operational practices and airworthy aircraft as required by these [Model Regulations] may be carried out
by more than one person by means of different, but complementary, quality assurance programs.

1.4.2 The primary role of the quality manager is to verify, by monitoring activity in the field of, maintenance, that the
standards required by the Authority, and any additional requirements defined by the AMO, are being carried out
under the supervision of the relevant required management personnel.

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1.4.3 The quality manager should be responsible for ensuring that the quality assurance programme is properly
established, implemented and maintained.

1.4.4 The quality manager should:

(a) Report to the accountable manager;

(b) Not be one of the required management personnel; and

(c) Have access to all parts of the AMO’s, and as necessary, any sub-contractor’s organisation.

1.4.5 In the case of small/very small AMO’s, the posts of the Accountable Manager and quality manager may be
combined.

2.0 Quality System.

2.1 Introduction.

2.1.1 The AMO’s quality system should ensure compliance with and adequacy of operational and maintenance
activities requirements, standards, and procedures.

2.1.2 The AMO should specify the basic structure of the quality system applicable to the operation.

2.1.3 The quality system should be structured according to the size and complexity of the organisation to be
monitored.

2.2 Scope.

2.1.4 As a minimum, the quality system should address the following:

(a) The provisions of these [Model Regulations];

(b) The AMO’s additional standards and operating practices;

(c) The AMO’s quality policy;

(d) The AMO’s organisational structure;

(e) Responsibility for the development, establishment and management of the quality system;

(f) Documentation, including manuals, reports and records;

(g) Quality procedures;

(h) Quality assurance program;

(i) The required financial, material and human resources;

(j) Training requirements.

2.2.2 The quality system should include a feedback system to the accountable manager to ensure that corrective
actions are both identified and promptly addressed. The feedback system should also specify who is required to
rectify discrepancies and non-compliance in each particular case, and the procedure to be followed if corrective
action is not completed within an appropriate timescale.

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Part 6 –Approved Maintenance Organisation

2.3 Relevant Documentation.

2.3.1 Relevant documentation includes the relevant part of the operator’s manual system.

2.3.2 In addition, relevant document should include the following:

(a) Quality policy;

(b) Terminology;

(c) Specified maintenance standards;

(d) A description of the organisation;

(e) The allocation of duties and responsibilities;

(f) Operational procedures to ensure regulatory compliance;

(g) Accident prevention and flight safety programme;

(h) The quality assurance programme, reflecting:

(1) Schedule of the monitoring process;

(2) Audit procedures;

(3) Reporting procedures;

(4) Follow-up and corrective action procedures;

(5) Recording system;

(6) The training syllabus; and

(7) Document control

3.0 Quality assurance programme.

3.1 Introduction.

3.1.1 The quality assurance programme should include all planned and systematic actions necessary to provide
confidence that all maintenance is conducted in accordance with all applicable requirements, standards and l
procedures.

3.1.2 When establishing a quality assurance programme, consideration should be given to at least the following:

(a) Quality inspection;

(b) Audit;

(c) Auditors;

(d) Auditor’s independence

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(e) Audit scope;

(f) Audit scheduling;

(g) Monitoring and corrective action;

(h) Management evaluation.

3.2 Quality Inspection.

3.2.1 The primary purpose of a quality inspection is to observe a particular event/action/document, etc. in order to
verify whether established procedures and requirements are followed during the accomplishment of that event and
whether the required standard is achieved.

3.2.2 Typical subject areas for quality inspections are:

(1) Facilities size and segregation;

(2) Office accommodation

(3) Work environment

(4) Storage

(5) Management changes

(6) Staff numbers and man-hour plan

(7) Competence process

(8) Qualifying certifying staff;

(9) Records of certifying staff;

(10) Issue of authorizations

(11) Adequate equipment;

(12) Equipment control and calibration;

(13) Approved data held;

(14) Modified maintenance data;

(15) Data availability;

(16) Data up to date;

(17) Aircraft release;

(18) Release document contents;

(19) Release control

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Part 6 –Approved Maintenance Organisation

(20) Details on work documents;

(21) Operator’s copy of release;

(22) Record retention;

(23) Reporting unairworthy findings;

(24) Clear work orders;

(25) Procedures per Maintenance Procedures Manual;

(26) Suppliers and subcontractors;

(27) Acceptance of parts;

(28) Parts control in stores;

(29) Use of tools;

(30) Cleanliness standards;

(31) Control of repairs;

(32) Aircraft Maintenance Programme completion;

(33) Airworthiness directive control;

(34) Control of modifications;

(35) Control of working documents;

(36) Base maintenance defects;

(37) Defective parts to stores;

(38) Parts to outside contractors;

(39) Computer maintenance systems;

(40) Engine running;

(41) Aircraft procedures;

(42) Line maintenance control parts;

(43) Line servicing control;

(44) Line defect control;

(45) Aircraft Technical Log – Maintenance Records section completion;

(46) Pool and loan parts;

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(47) Return defective parts to base;

(48) Product maintenance exemption control;

(49) Procedures deviation control;

(50) Special services control (NDI);

(51) Contractors working teams;

(52) Product audit;

(53) Privileges and locations control;

(54) Limitation control;

(55) Control of changes.

3.2.3 Typical methods for quality inspections for maintenance include:

(a) Product sampling - the part inspection of a representative sample of the aircraft fleet;

(b) Defect sampling - the monitoring of defect rectification performance;

(c) Concession sampling - the monitoring of any concession to not carry out maintenance on time;

3.3 Audit.

3.3.1 An audit is a systematic, and independent comparison of the way in which an operation is being conducted
against the way in which the published operational procedures say it should be conducted.

3.3.2 Audits should include at least the following quality procedures and processes:

(a) A statement explaining the scope of the audit;

(b) Planning and preparation;

(c) Gathering and recording evidence; and

(d) Analysis of the evidence.

3.3.3 Techniques that contribute to an effective audit are:

(a) Interviews or discussions with personnel;

(b) A review of published documents;

(c) The examination of an adequate sample of records;

(d) The witnessing of the activities that make up the operation; and

(e) The preservation of documents and the recording of observations.

3.4. Auditors.

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Part 6 –Approved Maintenance Organisation

3.4.1 An AMO should decide, depending upon the complexity of the organisation, whether to make use of a
dedicated audit team or a single auditor. In any event, the auditor or audit team should have relevant maintenance
experience.

3.4.2 The responsibilities of the auditors should be clearly defined in the relevant documentation.

3.5 Auditor’s Independence.

3.5.1 Auditors should not have any day-to-day involvement in the area of the maintenance activity that is to be
audited. An AMO may, in addition to using the services of full-time dedicated personnel belonging to a separate
quality department, undertake the monitoring of specific areas or activities by the use of part-time auditors. An AMO
whose structure and size does not justify the establishment of full-time auditors, may undertake the audit function by
the use of part-time personnel from within its own organisation or from an external source under the terms of an
agreement acceptable to the Authority. In all cases the AMO should develop suitable procedures to ensure that
persons directly responsible for the activities to be audited are not selected as part of the auditing team. Where
external auditors are used, it is essential that any external specialist is familiar with the type of operation and/or
maintenance conducted by the operator.

3.5.2 The AMO’s quality assurance programme should identify the persons within the company who have the
experience, responsibility and authority to:

(a) Perform quality inspections and audits as part of ongoing quality assurance;

(b) Identify and record any concerns or findings, and the evidence necessary to substantiate such
concerns or findings;

(c) Initiate or recommend solutions to concerns or findings through designated reporting channels;

(d) Verify the implementation of solutions within specific timescales;

(e) Report directly to the quality manager.

3.6 Audit Scope.

3.6.1 AMO’s are required to monitor compliance with the operational and maintenance procedures they have
designed to ensure safe operations, airworthy aircraft and the serviceability of both operational and safety equipment.
In doing so they should as a minimum, and where appropriate, monitor:

(a) Organisation;

(b) Plans and company objectives;

(c) AMO certification (AMO/Operations specifications)

(d) Supervision;

(e) Manuals, logs, and records;

(f) Duty time limitations, rest requirements, and scheduling;

(g) Maintenance programmes and continued airworthiness;

(h) Airworthiness directives management;

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(i) Maintenance accomplishment;

(j) Defect deferral;

(k) Dangerous goods;

(l) Security;

(m) Training.

3.7 Audit Scheduling.

3.7.1 A quality assurance program should include a defined audit schedule and a periodic review cycle area by
area. The schedule should be flexible, and allow unscheduled audits when trends are identified. Follow-up audits
should be scheduled when necessary to verify that corrective action was carried out and that it was effective.

3.7.2 An AMO should establish a schedule of audits to be completed during a specified calendar period. All
aspects of the operation should be reviewed within every 12 month period in accordance with the programme unless
an extension to the audit period is accepted as explained below. An AMO may increase the frequency of audits at its
discretion but should not decrease the frequency without the agreement of the Authority. Audit frequency should not
be decreased beyond a 24 month period interval.

3.7.3 When an AMO defines the audit schedule, significant changes to the management, organisation, operation,
or technologies should be considered as well as changes to the regulatory requirements.

3.8 Monitoring and Corrective Action.

3.8.1 The aim of monitoring within the quality system is primarily to investigate and judge its effectiveness and
thereby to ensure that defined policy and maintenance standards are continuously complied with. Monitoring activity
is based upon quality inspections, audits, corrective action and follow-up. The AMO should establish and publish a
quality procedure to monitor regulatory compliance on a continuing basis. This monitoring activity should be aimed at
eliminating the causes of unsatisfactory performance.

3.8.2. Any non-compliance identified as a result of monitoring should be communicated to the manager
responsible for taking corrective action or, if appropriate, the accountable manager. Such non-compliance should be
recorded, for the purpose of further investigation, in order to determine the cause and to enable the recommendation
of appropriate corrective action.

3.8.3 The quality assurance programme should include procedures to ensure that corrective actions are taken in
response to findings. These quality procedures should monitor such actions to verify their effectiveness and that they
have been completed. Organisational responsibility and accountability for the implementation of corrective action
resides with the department cited in the report identifying the finding. The accountable manager will have the
ultimate responsibility for resourcing the corrective active action and ensuring, through the quality manager, that the
corrective action has re-established compliance with the standard required by the Authority, and any additional
requirements defined by the operator.

3.8.4 Corrective action. Subsequent to the quality inspection/audit, the AMO should establish:

(a) The seriousness of any findings and any need for immediate corrective action;

(b) The origin of the finding;

(c) What corrective actions are required to ensure that the non-compliance does not recur;

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(d) A schedule for corrective action;

(e) The identification of individuals or departments responsible for implementing corrective action;

(f) Allocation of resources by the accountable manager, where appropriate.

3.8.5 The quality manager should:

(a) Verify that corrective action is taken by the manager responsible in response to any finding of non-
compliance;

(b) Verify the corrective action includes the elements outlined in paragraph 3.8.4 above;

(c) Monitor the implementation and completion of corrective action’

(d) Provide management with an independent assessment of corrective action; implementation and
completion;

(e) Evaluate the effectiveness of corrective action through follow-up process.

3.9 Management Evaluation.

3.9.1 A management evaluation is a comprehensive, systematic, documented review by the management of the
quality system, policies and procedures, and should consider:

(a) The results of quality inspections, audits and any other indicators;

(b) The overall effectiveness of the management organisation in achieving stated objectives.

3.9.2 A management should identify and correct trends, and prevent, where possible, future non-conformities.
Conclusions and recommendations made as a result of an evaluation should be submitted in writing to the
responsible manager for action. The responsible manager should be an individual who has the authority to resolve
issues and take action.

3.9.3 The accountable manager should decide upon the frequency, format and structure of internal management
evaluation activities.

3.10 Recording.

3.10.1 Accurate, complete and readily accessible records documenting the results of the quality assurance
programme should be maintained by the AMO. Records are essential data to enable an operator to analyse and
determine the root causes of non-conformity, so that areas of non-compliance can be identified and addressed.

3.10.2 The following records should be retained for a period of 5 years:

(a) Audit schedules;

(b) Quality inspection and audit reports;

(c) Responses to findings;

(d) Corrective action reports;

(e) Follow-up and closure reports; and

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(f) Management evaluation reports.

4.0 Quality Assurance Responsibility for Sub-Contractors.

4.1 Sub-Contractors.

4.1.1 AMO’s may decide to sub-contract out certain activities to external agencies for the provision of services
related to areas such as:

(a) Maintenance;

(b) Training;

(c) Manual preparation.

4.1.2 The ultimate responsibility for the product or service provided by the sub-contractor always remains with the
AMO. A written agreement should exist between the AMO and the sub-contractor clearly defining the safety related
services and quality to be provided. The sub-contractor’s safety related activities relevant to the agreement should
be included in the AMO’s quality assurance programme.

4.1.3 The AMO should ensure that the sub-contractor has the necessary authorisation/approval when required
and commands the resources and competence to undertake the task.

5.0. Quality System Training.

5.1 General.

5.1.1 An AMO should establish effective, well planned and resourced quality related briefing for all personnel.
5.1.2 Those responsible for managing the quality system should receive training covering:

(a) An introduction to the concept of the quality system;

(b) Quality management;

(c) The concept of quality assurance;

(d) Quality manuals;

(e) Audit techniques;

(f) Reporting and recording; and

(g) The way in which the quality system will function in the company.

5.1.3 Time should be provided to train every individual involved in quality management and for briefing the
remainder of the employees. The allocation of time and resources should be governed by the size and complexity of
the AMO.

5.2 Sources of Training.

5.2.1 Quality management courses are available from the various [National] or International Standards
Institutions, and an AMO should consider whether to offer such courses to those likely to be involved in the
management of quality systems. AMO’s with sufficient appropriately qualified staff should consider whether to carry
out in-house training.

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6.0 Organisations with 20 or Less Full-Time Employees.

6.1 Introduction.

6.1.1 The requirement to establish and document a quality system, and to employ a quality manager applies to all
AMO’s. References to large and small operators elsewhere in these [Model Regulations] are governed by aircraft
capacity (i.e. more or less than 20 seats) and by mass (i.e. greater or less than 10 tonnes maximum take-off mass).
Such terminology is not relevant when considering the scale of an operation and the quality system required. In the
context of quality systems therefore, operators should be categorised according to the number of full time staff
employees.

6.2 Scale of Operation.

6.2.1 AMO’s who employ 5 or less full time staff are considered to be “very small” while those employing between
6 and 20 full time employees are regarded as “small” operators as far as quality systems are concerned. Full-time in
this context means employed for not less than 35 hours per week excluding vacation periods.

6.2.2 Complex quality systems could be inappropriate for small or very small operators and the clerical effort
required to draw up manuals and quality procedures for a complex system may stretch their resources. It is therefore
accepted that such operators should tailor their quality systems to suit the size and complexity of their operation and
allocate resources accordingly.

6.3 Quality System for Small/Very Small AMO’s.

6.3.1 For small and very small AMO’s it may be appropriate to develop a quality assurance programme that
employs a checklist. The checklist should have a supporting schedule that requires completion of all checklist items
within a specified timescale, together with a statement acknowledging completion of a periodic review by top
management. An occasional independent overview of the checklist content and achievement of the quality
assurance should be undertaken.

6.3.2 The “small” AMO may decide to use internal or external auditors or a combination of the two. In these
circumstances it would be acceptable for external specialists and or qualified organisations to perform the quality
audits on behalf of the quality manager.

6.3.3 If the independent quality audit function is being conducted by external auditors, the audit schedule should
be shown in the relevant documentation.

6.3.4 Whatever arrangements are made, the operator retains the ultimate responsibility for the quality system and
especially the completion and follow-up of corrective actions.
JAR 145, Section 2, Appendix 4 and Appendix 5
JAR OPS 1: AMC to JAR OPS 1.035 and AMC and IEM to 1.900
JAR OPS 3: AMC to JAR OPS 3.035 and AMC and IEM to 3.900

Quality System – Organisation Examples

(a) The following diagrams illustrate two typical examples of AMO Quality organisations.

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(1) A typical large AMO.

Accountable Manager

Aircraft Maintenance Workshop Maintenance Quality Manager

Manager Manager

Planning Personnel Planning Personnel Quality Audit Personnel Tech Records

Personnel

Maintenance Maintenance
Personnel Personnel

Aircraft Release to Components Release

Service Personnel to Service Personnel

(2) A typical small AMO.

Accountable Manager

Maintenance Engineer Quality Audit Engineer

IS: 6.3.1.2 HOUSING AND FACILITY REQUIREMENTS

(a) For ongoing maintenance of aircraft, aircraft hangars shall be available and large enough to
accommodate aircraft during maintenance activities.

(b) Where the hangar is not owned by the AMO, it is recommended to:

(1) Establish proof of authorisation to use hangar;

(2) Demonstrate sufficiency of hangar space to carry out planned base maintenance by preparing
a projected aircraft hangar visit plan relative to the maintenance program;

(3) Update the aircraft hangar visit plan on a regular basis;

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(4) Ensure, for aircraft component maintenance, aircraft component workshops are large enough
to accommodate the components on planned maintenance;

(5) Ensure aircraft hangar and aircraft component workshop structures prevent the ingress of rain,
hail, ice, snow, wind and dust, etc.;

(6) Ensure workshop floors are sealed to minimise dust generation; and

(7) Demonstrate access to hangar accommodation for usage during inclement weather for minor
scheduled work and/or lengthy defect rectification.

(c) Aircraft maintenance staff shall be provided with an area where they may study maintenance
instructions and complete maintenance records in a proper manner.

Note: It is acceptable to combine any or all of the above requirements into one office subject to the
staff having sufficient room to carry out assigned tasks.

(d) Hangars used to house aircraft together with office accommodation shall be such as to insure a
clean, effective and conformable working environment.

(1) Temperatures should be maintained at a comfortable level.

(2) Dust and any other airborne contamination should be kept to a minimum and not permitted to
reach a level in the work task area where visible aircraft/component surface contamination is
evident.

(3) Lighting should be such as to insure each inspection and maintenance task can be carried out.

(4) Noise levels should not be permitted to rise to the point of distracting personnel from carrying
out inspection tasks. Where it is impractical to control the noise source, such personnel
should be provided with the necessary personal equipment to stop excessive noise causing
distraction during inspection tasks.

(e) Where a particular maintenance task requires the application of specific environmental conditions
different to the foregoing, then such conditions shall be observed. (Specific conditions are identified
in the approved maintenance instructions.)

(f) Where the working environment for line maintenance deteriorates to an unacceptable level with
respect to temperature, moisture, hail, ice, snow, wind, light, dust/other airborne contamination; the
particular maintenance or inspection tasks shall be suspended until satisfactory conditions are re-
established.

(g) For both base and line maintenance where dust or other airborne contamination results in visible
surface contamination, all susceptible systems shall be sealed until acceptable conditions are re-
established.

(h) Storage facilities for serviceable aircraft components shall be clean, well ventilated and maintained at
an even dry temperature to minimise the effects of condensation.

(i) Manufacturer and standards recommendations shall be followed for specific aircraft components.

(j) Storage racks shall provide sufficient support for large aircraft components such that the component
is not distorted.

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(k) All aircraft components, wherever practicable, shall remain packaged in protective material to
minimise damage and corrosion during storage.

IS: 6.3.1.3 EQUIPMENT, TOOLS, AND MATERIAL

(a) All applicable tools, equipment, and test equipment used for product acceptance and/or for making a
finding of airworthiness shall be traceable to the [Zambian] National Standards.

(b) Except as provided in paragraph (a), in the case of foreign manufactured tools, equipment, and test
equipment, the standard provided by the county of manufacture may be used if approved by the
Authority.

(c) Where the manufacturer specifies a particular tool, equipment, or test equipment then that tool,
equipment, or test equipment shall be used unless the manufacturer has identified the use of an
equivalent.

(d) Except as provided in paragraph (c), tools, equipment, or test equipment other than that
recommended by the manufacturer will be acceptable based on at least the following:

(1) The AMO shall have a procedure in the Maintenance Procedures Manual if it intends to use
equivalent tools, equipment, or test equipment other than that recommended by the
manufacturer.

(2) The AMO shall have a program to include:

(i) A description of the procedures used to establish the competence of personnel that
make the determination of equivalency to tools, equipment, or test equipment.

(ii) Conducting and documenting the comparison made between the specification of the
tool, equipment or test equipment recommended by the manufacturer and the
equivalent tool, equipment, or test equipment proposed.

(iii) Ensuring that the limitations, parameters, and reliability of the proposed tool, equipment,
or test equipment are equivalent to the manufacturer's recommended tools, equipment,
or test equipment.

(iv) Ensuring that the equivalent tool, equipment, or test equipment is capable of performing
the appropriate maintenance function, all normal tests, or calibrations, and checking all
parameters of the aircraft or aeronautical product undergoing maintenance or
calibration.

(3) The AMO shall have full control of the equivalent tool, equipment, or test equipment (i.e.
ownership, lease, etc.)

(e) An AMO approved for base maintenance shall have sufficient aircraft access equipment and
inspection platforms/docking such that the aircraft may be properly inspected.

(f) The AMO shall have a procedure to inspect/service and, where appropriate, calibrate tools,
equipment, and test equipment on a regular basis and indicate to users that an item is within any
inspection or service or calibration time limit.

(g) The AMO shall have a procedure if it uses a standard (primary, secondary or transfer standards) for
performing calibration, to ensure that standard cannot be used to perform maintenance.

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(h) A clear system of labelling all tooling, equipment and test equipment shall be used to give
information on when the next inspection or service or calibration is due, and give status information if
the item is unserviceable for any other reason where it may not be obvious.

(i) A clear system of labelling all tooling, equipment, and test equipment shall be used to give
information on when such tooling, equipment, and test equipment is not used for product acceptance
and/or for making a finding of airworthiness.

(j) A register shall be maintained for all calibrated tools, equipment and test equipment together with a
record of calibrations and standards used.

(k) Inspection, service, or calibration on a regular basis shall be in accordance with the equipment
manufacturers' instructions except where the AMO can show by results that a different time period is
appropriate in a particular case and is acceptable to the Authority.

IS: 6.4.1.1 PERSONNEL REQUIREMENTS

(a) The AMO functions shall be subdivided under individual managers or combined in any number of
ways, dependent upon the size of the AMO.

(b) The AMO shall have, dependent upon the extent of approval, the following:

(1) A base maintenance manager.

(2) A line maintenance manager.

(3) A workshop manager and a quality manager, all of whom should report to the accountable
manager.

Note: In small AMOs, one or more of the above positions may be combined subject to approval by the
Authority.

(c) The Accountable Manager shall be responsible for ensuring that all necessary resources are
available to accomplish maintenance required to support the AMO's approval.

(d) The Base Maintenance Manager shall be responsible for:

(1) Ensuring that all maintenance required to be carried out in the hangar, plus any defect
rectification carried out during base maintenance, is carried out to specified design and quality
standards; and

(2) Any corrective action resulting from quality compliance monitoring.

(e) The Line Maintenance Manager shall be responsible for:

(1) Ensuring that all maintenance required to be carried out on the line, including line defect
rectification, is performed to the required standards; and

(2) Any corrective action resulting from quality compliance monitoring.

(f) The Workshop Manager shall be responsible for:

(1) Ensuring that all work on aircraft components is performed to required standards; and

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(2) Any corrective action resulting from quality compliance monitoring.

(g) The Quality Manager shall be responsible for:

(1) Monitoring the AMO's compliance with Part 6; and

(2) Requesting remedial action as necessary by the base maintenance manager/line maintenance
manager/workshop manager or the accountable manager, as appropriate.

(h) The AMO may adopt any title for managerial positions, but shall identify to the Authority the titles and
persons chosen to carry out these functions.

(i) Where an AMO chooses to appoint managers for all or any combination of the identified functions
because of the size of the undertaking, these managers shall report ultimately through either the
Base Maintenance Manager or Line Maintenance Manager or Workshop Manager or Quality
Manager, as appropriate, to the accountable manager.

(j) The managers specified in this subsection shall be identified and their credentials submitted to the
Authority. To be accepted, such managers shall have relevant knowledge and satisfactory
experience related to aircraft/aircraft component maintenance as appropriate in accordance with
these regulations.

Note: Certifying staff may report to any of the managers specified depending upon which type of
control the AMO uses (for example, licensed engineers, independent inspection/dual function
supervisors, etc.) so long as the quality compliance monitoring staff remain independent.

(k) The AMO shall have a production man-hours plan showing that it has sufficient man-hours for the
intended work.

(l) If an AMO is approved for base maintenance, the plan shall relate to the aircraft hangar visit plan.

(m) Man-hour plans shall regularly be updated.

Note: Work performed on any aircraft registered outside [Zambia] should be taken into account where
it impacts upon the production man-hours plan.

(n) Quality monitoring compliance function man-hours shall be sufficient to meet the requirement of
6.2.1.12(b).

(o) Planners, mechanics, supervisors and certifying staff shall be assessed for competence by "on the
job" evaluation or by examination relevant to their particular role within the AMO before unsupervised
work is permitted.

(p) To assist in the assessment of competence, job descriptions are recommended for each position.
The assessment shall establish that:

(1) Planners are able to interpret maintenance requirements into maintenance tasks, and have an
appreciation that they have no authority to deviate from the aircraft maintenance program.

(2) Mechanics are able to carry out maintenance tasks to any standard specified in the
maintenance instructions and will notify supervisors of mistakes requiring rectification to re-
establish required maintenance standards.

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(3) Supervisors are able to ensure that all required maintenance tasks are carried out and where
not done or where it is evident that a particular maintenance task cannot be carried out to the
maintenance instructions, then such problems will be reported to and agreed by the quality
organisation.

(4) Certifying staff are able to determine when the aircraft or aircraft component is and is not
ready for release to service.

(q) In the case of planners, supervisors, and certifying staff, knowledge of AMO procedures relevant to
their particular role shall be demonstrated.

(r) Training of certifying staff shall be performed by the AMO or by an institute selected by the AMO. In
either case, the AMO shall establish the curriculum and standards for training, as well as pre-
qualification standards for the personnel intended for training. Pre-qualification standards are
intended to insure that the trainee has a reasonable chance of successfully completing any course.

(s) Examinations shall be set at the end of each training course.

(t) Initial training shall cover:

(1) Basic engineering theory relevant to the airframe structure and systems fitted to the class of
aircraft the AMO intends to maintain;

(2) Specific information on the actual aircraft type on which the person is intended to become a
certifying person including the impact of repairs and system/structural defects; and

(3) Company procedures relevant to the certifying staff's tasks.

(u) Continuation training should cover changes in AMO procedures and changes in the standard of
aircraft and/or aeronautical products maintained.

(v) The training program shall include details of the number of personnel who will receive initial training
to qualify as certifying staff over specified time periods.

(w) The training program established for maintenance personnel and certifying staff by the AMO shall
include training in knowledge and skills related to human performance including co-ordination with
other maintenance personnel and flight crew.
JAR-145: AMC 145.30

IS 6.4.1.2 INDOCTRINATION, INITIAL, RECURRENT, SPECIALISED AND REMEDIAL TRAINING.

(a) Each AMO shall provide indoctrination training for employees that includes at least 40 hours of
instruction in at least the following subjects:

(1) Regulations of [Zambia] – particularly those associated with AMO maintenance functions and
authority as reflected on the certificate and operations specifications.

(2) Company manuals, policies, procedures and practices, including quality control processes,
particularly those associated with ensuring compliance with maintenance (including
inspection), preventive maintenance, and alteration procedures established to show
compliance with Part 6;

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(3) Dangerous goods requirements of 6.4.1.3, including other local, [Zambia], and national laws
requiring training for different categories of employees.

(4) Maintenance human factors – the elements should focus on aviation maintenance, and safety
related issues.

(5) Computer systems and software – as applicable to the repair station’s maintenance (including
inspection, preventive maintenance and alteration systems and procedures, and

(6) Facility security - which shall include company security objectives, specific security
procedures, employee responsibilities, actions to take in the event of a security breach, and
the organisational security structure.

(b) Initial training. Each AMO shall provide initial training for employees that includes at least 80 hours
of instruction in at least the following subjects consistent with the specific employee position and
assigned job activities:

(1) General review;

(2) Specific job or task training;

(3) Shop safety;

(4) Records and recordkeeping;

(5) Materials and parts;

(6) Test equipment, including ground support equipment;

(7) Tools;

(8) Maintenance human factors, and

(9) Any other items as required by the Authority.

(c) Recurrent training. Each AMO shall provide recurrent training for employees that include at least 8
hours of instruction in the subjects below:

(1) Refresher of subjects covered in initial training

(2) New items introduced in the AMO since completion of initial training;

(3) Any other items required by the Authority.

(d) Specialised training. Each AMO shall provide specialised training, including initial and recurrent, for
employees whose duties require a specific skill. Examples of specialised skills include: flame and/or
plasma spray operations, special inspection or test techniques, special machining operations,
complex welding operations, aircraft inspection techniques or complex assembly operations.

(e) Remedial training. Each AMO shall provide remedial training to rectify an employee’s demonstrated
lack of knowledge or skill by providing information as soon as possible. In some instances, remedial
training may consist of an appropriately knowledgeable person reviewing procedures with an
employee through on-the-job training. Remedial training should be designed to fix an immediate

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knowledge or skill deficiency and may focus on one individual. Successful remedial training should
show an individual what occurred, why it occurred, and in a positive manner, how to prevent it from
occurring again.

(f) Each AMO, in developing training for employees, shall take into account the various training,
experience, and skill levels of its employees as follows:

(1) Employees that hold an AMT licence;

(2) Employees with experience performing similar tasks at another AMO;

(3) Employees with applicable military aviation maintenance experience; and

(4) Employees with no prior skills, experience, or knowledge.

(g) Each AMO shall have procedures to determine the frequency of recurrent training and the need for
specialised and remedial training.

(h) Each AMO shall assess the competency of its employees for performing his or her assigned duties
after completion of initial, recurrent, specialised and remedial training. This assessment of
competency shall be appropriately documented in the employee’s training records and shall be done
by any of the following methods, depending upon the size of the AMO, its capabilities and
experience of its employees:

(1) Written test.

(2) Completion of a training course.

(3) Skill test.

(4) Group exercise.

(5) On the job assessment.

(6) Oral examination in the working environment.

FAA Order 8300.10, Vol. 2, Chapter 160
FAA AC 145.163

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IS: 6.4.1.3 DANGEROUS GOODS TRAINING PROGRAMME

(a) Dangerous goods training, at a minimum, shall include at least 8 hours instruction in at least the
following:

(1) General awareness/familiarisation training —designed to provide familiarity with the

requirements of this Part and the dangerous goods regulations in Part 9 and to enable the
employee to recognise and identify dangerous goods.

(2) Function-specific training —concerning the specific requirements of this Part and the
dangerous goods regulations in Part 9, or exemptions or special permits issued, relating to the
specific functions the employee performs.

(3) Safety training concerning—

(i) Emergency response.

(ii) Measures to protect the employee from the hazards associated with the dangerous
goods to which they may be exposed in the work place, including specific measures the
employer has implemented to protect employees from exposure.

(iii) Methods and procedures for avoiding accidents, such as the proper procedures for
handling packages containing dangerous goods.

(4) Security; awareness training —addressing the security risks associated with dangerous goods
transportation and methods designed to enhance transportation security. This training must
also include a component covering how to recognize and respond to possible security threats.

(5) In-depth security training –—must include company security objectives, specific security
procedures, employee responsibilities, actions to take in the event of a security breach, and
the organisational security structure.

(6) Any other training required by the Authority.

ICAO Annex 18: Chapters 10 and 13

49 CFR: 172.704

IS: 6.4.1.5 RECORDS OF MANAGEMENT, SUPERVISORY, INSPECTION AND CERTIFYING STAFF

(a) The following minimum information shall be kept on record in respect of each management,
supervisory, inspection, and certifying person:

(1) Name;

(2) Date of birth;

(3) Basic training;

(4) Type training;

(5) Continuation training;

(6) Experience;

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(7) Qualifications relevant to the approval;

(8) Scope of the authorisation;

(9) Date of first issue of the authorisation;

(10) Expiration date of the authorisation (if appropriate); and

(11) Identification number of the authorisation.

(b) Records of these individuals shall be controlled.

(c) The number of persons authorised to access the system shall be limited to minimise the possibility of
records being altered in an unauthorised manner and to limit confidential records from become
accessible to unauthorised persons.

(d) A certifying person shall be given reasonable access on request to his or her records.

(e) The Authority is authorised to and may investigate the records system for initial and continued
approval, or when the Authority has cause to doubt the competence of a particular certifying person.

(f) The AMO shall keep the record of these individuals for at least two years after that person has
ceased employment with the AMO or after withdrawal of his or her authorisation. Upon request, the
certifying staff shall be furnished with a copy of their record on leaving the AMO.

Note: Authorised persons, apart from the AMO's quality department or maintenance
supervisors/managers, include the Authority.
14 CFR: 145.161

IS: 6.5.1.1 MAINTENANCE PROCEDURES MANUAL

(a) AMO personnel shall be familiar with those parts of the manuals that are relevant to the maintenance
work they perform.

(b) The AMO shall specify in the Maintenance Procedures Manual who should amend the manual,
particularly in the case where the manual consists of several parts.

(c) The Quality Manager shall be responsible for—

(1) Monitoring the amendment of the Maintenance Procedures Manual, including associated
procedures manuals.

(2) Submitting proposed amendments to the Authority for approval, unless the Authority has
agreed, via a procedure stated in the amendment section of the Maintenance Procedures
Manual, that some defined class of amendments may be incorporated without approval by the
Authority.

(d) The Maintenance Procedures Manual shall address at least five main areas—

(1) Management.

(2) Maintenance procedures; including line maintenance procedures.

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(3) Quality system procedures.

(4) Documentation.

(5) Examples of standard documents/lists.

(6) Other.

(e) Sample Maintenance Procedures Manual Format. The manual may be put together in any subject
order so long as all applicable subjects are covered.

Part 1 - Management

1.1 Corporate commitment by the accountable manager

1.2 Management personnel

1.3 Duties and responsibilities of the management personnel

1.4 Management Organisation Chart

1.5 List of certifying staff.

Note: A separate document may be referenced

1.6 Manpower resources

1.7 General description of the facilities at each address intended to be approved

1.8 Organisations intended scope of work

1.9 Notification procedure to the Authority regarding changes to the organisation’s

activities/approval/location/personnel

1.10 Manual amendment procedures

Part 2 - Maintenance Procedures

2.1 Supplier evaluation procedure

2.2 Acceptance/inspection of aircraft components and material from outside contractors

2.3 Storage, tagging and release of aircraft components and material to aircraft maintenance

2.4 Acceptance of tools and equipment

2.5 Calibration of tools and equipment

2.6 Use of tooling and equipment by staff (including alternate tools)

2.7 Cleanliness standards of maintenance facilities

2.8 Maintenance instructions and relationship to aircraft/aircraft component manufacturers' instructions including

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updating and availability to staff

2.9 Repair procedure

2.10 Aircraft maintenance program compliance

2.11 Airworthiness Directives procedure

2.12 Optional modification procedure

2.13 Maintenance documentation in use and completion of same

2.14 Technical record control

2.15 Rectification of defects arising during base maintenance

2.16 Release to service procedure

2.17 Records for the AOC holder

2.18 Reporting of defects to the Authority/Operator/Manufacturer

2.19 Return of defective aircraft components to store

2.20 Defective components shipped to outside contractors

2.21 Control of computer maintenance record systems

2.22 Reference to specific maintenance procedures such as:

- Engine running procedures

-Aircraft pressure run procedures

-Aircraft towing procedures

-Aircraft taxiing procedures

Part L2 - Additional Line Maintenance Procedures

L2.1 Line maintenance control of aircraft components, tools, equipment, etc.

L2.2 Line maintenance procedures related to servicing/fuelling/de-icing, etc.

L2.3 Line maintenance control of defects and repetitive defects

L2.4 Line procedure for completion of technical log

L2.5 Line procedure for pooled parts and loan parts

L2.6 Line procedure for return of defective parts removed from aircraft

Part 3 - Quality System Procedures

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3.1 Quality audit of organisation procedures

3.2 Quality audit of aircraft

3.3 Quality audit remedial action procedure

3.4 Certifying staff qualification and training procedures

3.5 Certifying staff records

3.6 Quality audit personnel

3.7 Qualifying inspectors

3.8 Qualifying mechanics

3.9 Exemption process control

3.10 Concession control for deviation from organisations' procedures

3.11 Qualification procedure for specialised activities such as non-destructive testing, welding, etc.

3.12 Control of manufacturers' working teams

Part 4 - Documentation

4.1 Contracted air operators

4.2 Air operator procedures and paperwork

4.3 Air operator record completion

Part 5 -Examples of documents; lists

5.1 Sample of documents, such as technical record control or rectification of defects.

5.2 List of subcontractors

5.3 List of line maintenance locations

5.4 List of contracted organisations

Part 6 – Other sections as the Authority may approve.

ICAO Doc 9760, Vol. 1, Chapter 7: Appendix B

EASA 145: Annex II: AMC 145.A.70(a)

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IS: 6.5.1.7 CERTIFICATION OF RELEASE TO SERVICE OF AN AIRCRAFT, PART, COMPONENT

OR ASSEMBLY

1. [Zambia] 2. Model CAA FORM [AAT] 3. System Tracking Ref.,

Authorised Release Certificate/Airworthiness Approval Tag No.
Civil Aviation Administration
4. Organisation Name and Address: 5. Work Order, Contract or
Invoice Number

6. Item 7. 8. Part 9. 10. Quantity 11. 12.

Description Number Eligibility Serial/Batch Status/Work
(Installer must Number
check eligibility
with applicable
technical data)

13. Remarks

14. Certifies that the items identified above were 19. Part 5.7.1.2 Release to Service
manufactured in conformity to: other regulation specified in Block 13
approved design data and are in condition for safe
operation Certifies that unless otherwise specified in block 13 (or
non-approved design data specified in block 13 attached), the work identified in Block 12 and described in
block 13, above was accomplished in accordance with CAA
airworthiness regulations and in respect to that work, the
item(s) is (are) approved for return to service.
15. Authorised 16. Approval/ 20. Authorised 21. Approvel/Certificate
Signature: Authorisation Number Signature Number:

17. Name (Typed or 18. Date (m/d/y): 17. Name (Typed or 23. Date (m/d/y):
Printed): Printed):

AMO CAA AAT (1/99) 1

FAA Order 8130.21B; FAA Form 8130-3
EASA 145, Appendix 1; EASA Form 1
TCCA Form 24-0078

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 Implementing Standards: Part 6-Approved Maintenance Organisations

LINE-BY-LINE INSTRUCTIONS FOR COMPLETION OF MODEL AMO CAA FORM AAT:

(a) Block 1. [Zambia] (Pre-printed).

(b) Block 2. Model CAA, Airworthiness Approval Tag, and Civil Aviation Administration (Pre-printed).

(c) Block 3. System Tracking Reference Number.

(1) Fill in the unique number established by the CAA-approved numbering system.

(2) If the form is computer-generated, it may be produced as programmed by the computer.

NOTE: Shippers must establish a numbering system for traceability in order to fill out block 3 of the
form. This system must also provide a means of cross-referencing the number(s) and product(s) being
shipped.

(d) Block 4. Organisation.

(1) Fill in the full name and address of the AMO or individual shipping the product(s)/part(s) as
applicable:

(i) Company name and address.

(ii) Production Approval Holder (PAH) approval or certificate numbers as issued by the
Authority of the State of Manufacturer, when applicable (e.g., production certificate
number, approved maintenance organisation certificate numbers, air operator certificate
number.

Note: Production certificates are issued to manufacturing companies by an Authority. The MCARs
presume that [Zambia] will not be a State of Manufacturer or Design. However, aircraft registered in
Zambia will likely be repaired, altered or rebuilt using parts and components exported from the State of
Manufacturer. Companies performing the repair, alteration, rebuild and export will be certificated by
the State of Manufacturer as a production approval holder. The PAH is required by the State of
Manufacturer to use the airworthiness approval tag and certify their work in blocks 14 – 18 as
described in this Part. Consequently State’s which will not be filling out block 14-18 will need to be
familiar with all the uses of this form in order to properly accept parts and components. Production
certificates are described in 14 CFR: 21, Subpart G.

(2) When a supplier has direct ship authorisation from a PAH, the following information should be
entered:

(i) PAH name and address.

(ii) PAH approval or certificate number.

(iii) C/o Supplier name and address.

NOTE: If an individual product/part is produced as a spare by a supplier, the supplier must have either
direct ship authority or hold a production approval (TSO authorisation) for all products/parts shipped. If
the supplier holds its own production approval, and the products/parts were manufactured and are
being shipped under that approval, the information required in paragraph (1) above should be listed.

(e) Block 5. Work Order, Contract, or Invoice Number.

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Part 6 –Approved Maintenance Organisation

(1) Fill in the contract, work order, or invoice number related to the shipment list, or maintenance
release, and state the number of pages attached to the form, including dates, if applicable. If
the shipment list contains the information required in Blocks 6 through 12, the respective
blocks may be left blank if an original, or true copy, of the list is attached to the form. In this
case, the following statement should be entered in Block 13: "This is the certification
statement for the products/parts listed on the attached document dated _________, containing
pages ______ through ______."

(2) In addition, the shipment list must cross-reference the number located in Block 3. The
shipment list may contain more than one item; but it is the responsibility of the shipper to
determine if the CAA of the importing jurisdiction will accept bulk shipments under a single
Model CAA Form [AAT]. If the CAA does not permit bulk shipments under a single form,
Blocks 6 through 12 of each form must be filled in for each product shipped.

(f) Block 6. Item. When Model CAA Form [AAT] is issued a single item number or multiple item
numbers may be used for the same part number. Multiple items should be numbered in sequence.
If a separate listing is used, enter "List Attached."

NOTE: The blank form can be computer-generated. However, the format cannot be changed, nor can
any words be added or deleted. Pre-printing of some information is permissible, i.e.; the information in
blocks 1, 2, 3, 4, and 19. The size of blocks may be varied slightly, but the form must remain readily
recognisable. The form may also be reduced in overall size to facilitate placement of the wording on
the back of the form onto the face of the document.

(g) Block 7. Description. Enter the name or description of the product/part as shown on the design
data. For products/parts that do not have design data available, the name as referenced in a part
catalog, overhaul manual, etc., can be used.

(h) Block 8. Part Number. Enter each part number of the product.

(i) Block 9. Eligibility. State the aircraft, aircraft engine, or propeller make and model on which the
parts manufacture approval is eligible for installation. If a part is eligible for installation on more than
one model enter the words "to be verified by installer or TBV by installer." Where parts are TSO
articles, state "TSO Article N/A" since eligibility for installation for TSO articles is determined at the
time of installation.

NOTE: For TSO articles CAA Model Form [AAT] does not constitute authority to install a product on a
particular aircraft, aircraft engine, or propeller. The user or installer is responsible for confirming that
the product is eligible for installation by reference to overhaul manuals, service bulletins, etc., as
applicable. While the information in Block 9 is optional, it should be filled out whenever possible.

(j) Block 10. Quantity. State the quantity of each product/part shipped.

(k) Block 11. Serial/Batch Number. State the serial number or equivalent (identified on the part) on the
form for each product/part shipped. If a serial number or equivalent is not required on the part, enter
"N/A."

(l) Block 12. Status/work. Enter "Newly Overhauled" for those products that have not been operated or
placed in service since overhaul. Enter "PROTOTYPE" for products/parts submitted to support type
certification programs. Other permissible/appropriate terms to describe the status of the product/part
include: "INSPECTED", "REPAIRED," "REBUILT," or "ALTERED."

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 Implementing Standards: Part 6-Approved Maintenance Organisations

(m) Block 13. Remarks. Enter any information or references to support documentation necessary for the
user or installer to make a final determination of airworthiness of the products/parts listed in Block 7.
Each statement must specify which item identified in Block 6 is related. Examples of information to
be supplied are as follows:

(1) Any restrictions (e.g., prototype only).

(2) Alternative approved part number.

(3) Compliance or non-compliance with airworthiness directives or service bulletins.

(4) Information on life-limited parts.

(5) Manufacturing, cure, or shelf-life data.

(6) Drawing and revision level.

(7) When used for conformity the word "CONFORMITY" must be entered in capital letters. In
addition, an explanation of the products/parts use, e.g., pending approved data, type certificate
pending, for test only, etc., should be provided. Information concerning a conformity
inspection such as design data, revision level, date, project number.

(8) When used for spare parts identify whether the parts are from the original manufacturer or
another approved source and are made to the TSO. In addition, if the Airworthiness Approval
Tag [AAT] is for spare parts or sub components of a CAA approved replacement part, the TSO
authorisation should be listed in Block 13.

(9) When used for return to service this block should contain the data required by 5.7.1.2.

(n) Blocks 14, 15, 16, 17 and 18: Must not be used for maintenance tasks by Part 6 approved
maintenance organisations. These blocks are specifically reserved for release/certification of newly
manufactured items in accordance with certification procedures of products and parts of the State of
Design or State of Manufacture (e.g. 14 CFR Part 21).

(o) Block 19. Return to Service. The information is already pre-printed in the block.

(p) Block 20. Signature. Signature of the individual authorised by the air agency, air carrier, or the
manufacturer in accordance with 5.6.1.5 (a)(2), (3), and (4). The approval signature shall be
manually applied at the time and place of issuance.

(q) Block 21. Certificate number. Enter the AMO or air operator operating certificate number. For
manufacturers returning to service after rebuilding products/parts the production approval number
should be entered.

(r) Block 22. Name. The typed or printed name of the individual identified in Block 20.

(s) Block 23. Date. The date the Model CAA Form [AAT] is signed and the product is returned to
service. This does not need to be the same as the shipping date, which may occur at a later date.

IS: 6.5.1.9 AIRWORTHINESS DATA

(a) The AMO shall be in receipt of all airworthiness data appropriate to support the work performed from
the Authority, the aircraft/aeronautical product design organisation, and any other approved design

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organisation in the State of Manufacture or State of Design, as appropriate. Some examples of

maintenance-related documents are:

(1) Civil Aviation Regulations.

(2) Associated advisory material.

(3) Airworthiness directives.

(4) Manufacturers' maintenance manuals.

(5) Repair manuals.

(6) Supplementary structural inspection documents.

(7) Service bulletins.

(8) Service letters.

(9) Service instructions.

(10) Modification leaflets.

(11) Aircraft maintenance program.

(12) NDT Manual, etc.

Note: Paragraph (a) primarily refers to maintenance data that has been transcribed from the Authority
and all Type Certificate holders into the AMO's format, such as customised maintenance cards or
computer based data.

Note: To obtain acceptance from the Authority, it is important that accuracy of transcription is assured.

(b) A procedure shall be established to monitor the amendment status of all data and maintain a check
that all amendments are being received by being a subscriber to any document amendment scheme.

(c) Airworthiness data shall be made available in the work area in close proximity to the aircraft or
aeronautical product being maintained and for supervisors, mechanics, and certifying staff to study.

(d) Where computer systems are used to maintain airworthiness data, the number of computer terminals
shall be sufficient in relation to the size of the work program to enable easy access, unless the
computer system can produce paper copies. Where microfilm or microfiche readers/printers are
used, a similar requirement is applicable.
14 CFR: 145.109(d)
EASA: 145.A.45

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