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Consumer Satisfaction Questionnaire of Dominos

The document is a questionnaire for customers of Domino's pizza that asks them to rate their satisfaction with various aspects of Domino's services and products. It asks customers about their satisfaction with Domino's promise keeping, delivery times, pizza quality, staff courtesy, order placement system, and whether they would recommend Domino's to others. It collects information about customer name, contact number, and gender.

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rajnishloncha
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31K views3 pages

Consumer Satisfaction Questionnaire of Dominos

The document is a questionnaire for customers of Domino's pizza that asks them to rate their satisfaction with various aspects of Domino's services and products. It asks customers about their satisfaction with Domino's promise keeping, delivery times, pizza quality, staff courtesy, order placement system, and whether they would recommend Domino's to others. It collects information about customer name, contact number, and gender.

Uploaded by

rajnishloncha
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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DOMINOS QUESTIONNAIRE

CUSTOMER NAME: AGE:

CONTACT NO: GENDER:

Please tick the appropriate option to indicate your degree of


satisfaction.

Q1) I Feel difficulties while placing order directly.

(a) Strongly Agree (b) Agree (c) Neither Agree nor Disagree (d) Disagree (e)
Strongly disagree.

Q2) Rate Dominos for keeping its promise.

(a) Extremely Satisfied (b) Satisfied (c) Neither Satisfied nor Dissatisfied (d)
Dissatisfied (e) Extremely Dissatisfied.

Q3) Rate Dominos for its “30 minutes nahi to free” campaign.

(a) Extremely Satisfied (b) Satisfied (c) Neither Satisfied nor Dissatisfied (d)
Dissatisfied (e) Extremely Dissatisfied.

Q4) Delivery boy makes lot of queries while delivering the pizza.

(a) Strongly Agree (b) Agree (c) Neither Agree nor Disagree (d) Disagree (e)
Strongly disagree.

Q5) I am satisfied by the services provide by the Dominos.

(a) Strongly Agree (b) Agree (c) Neither Agree nor Disagree (d) Disagree (e)
Strongly disagree.
Q6) Dominos always gives value for money.

(a) Extremely Satisfied (b) Satisfied (c) Neither Satisfied nor Dissatisfied (d)
Dissatisfied (e) Extremely

Dissatisfied.

Q7) Dominos sometimes refuses to take order.

(a) Extremely Satisfied (b) Satisfied (c) Neither Satisfied nor Dissatisfied (d)
Dissatisfied (e) Extremely Dissatisfied.

Q8) Dominos delivers pizzas within reasonable time period.

(a) Extremely Satisfied (b) Satisfied (c) Neither Satisfied nor Dissatisfied (d)
Dissatisfied (e) Extremely Dissatisfied.

Q9) Rate Dominos for its quality of the pizzas.

(a) Extremely Satisfied (b) Satisfied (c) Neither Satisfied nor Dissatisfied (d)
Dissatisfied (e) Extremely Dissatisfied.

Q10) Domino’s staff is always able to provide me with the information that I require.

(a) Strongly Agree (b) Agree (c) Neither Agree nor Disagree (d) Disagree (e)
Strongly disagree.

Q11) Rate the staff at Dominos on being courteous.

(a) Extremely Satisfied (b) Satisfied (c) Neither Satisfied nor Dissatisfied (d)
Dissatisfied (e) Extremely Dissatisfied.

Q12) Dominos would be my First choice.

(a) Strongly Agree (b) Agree (c) Neither Agree nor Disagree (d) Disagree (e)
Strongly disagree.
Q13) Dominos sometimes serve bad quality of pizzas.

(a) Strongly Agree (b) Agree (c) Neither Agree nor Disagree (d) Disagree (e)
Strongly disagree.

Q14) Rate Dominos for its order placement system over the phone.

(a) Extremely Satisfied (b) Satisfied (c) Neither Satisfied nor Dissatisfied (d)
Dissatisfied (e) Extremely Dissatisfied.

Q15) I would recommend Dominos to others.

(a) Strongly Agree (b) Agree (c) Neither Agree nor Disagree (d) Disagree (e)
Strongly disagree.

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