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Organization Selection

The document summarizes the author's experience completing a two month internship at Machhapurchre Bank Limited in Nepal. It discusses selecting the organization, working in various bank departments with a focus on customer service, the required eight week duration, and activities performed. The main limitations of the study were time and authorization constraints, and focusing on only one department.

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923 views2 pages

Organization Selection

The document summarizes the author's experience completing a two month internship at Machhapurchre Bank Limited in Nepal. It discusses selecting the organization, working in various bank departments with a focus on customer service, the required eight week duration, and activities performed. The main limitations of the study were time and authorization constraints, and focusing on only one department.

Uploaded by

nocadmin
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOC, PDF, TXT or read online on Scribd
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Organization Selection:

Selecting organization for two months program for internship was not a ways task to
operate. I went through collecting information about different banks, later I joined
Machhapurchre Bank Limited as advised by my father, so I was curious to know the
working environment and the atmosphere of commercial Bank. So I choose to work
as an intern in the MBL located at Gwarko Branch. Selecting MBL was a right choice
as I found the employees there were really very cooperative and friendly which
made me learn much more about the Bank.

Placement:

About the placement I got opportunity to work in various departments like Customer
Service Department, Cash Department, Credit Department, Credit Department and
Remittance Department. But my main focus was Customer Service Department, so I
spend much time on that department. Since I was much more interested to know
and work on Customer Service Department so I choose to make inters hip report on
the same department.

Duration:

As per the requirement of the internship Tribhvwan University. Tribhvwan University


has designed this program for eight weeks i.e. two months period. As the
requirement I too completed my internship program for eight weeks on MBL Bank
starting from 27th Chaitra to 27th of Jestha 2067.

Firstly I was made familiar with the department employees and then my program
started from Customer Service Department, Remittance credit and few days in Cash
Department. I got to know the working Environment in Bank and types of word
carried out in different departments.

Activities done:

It is a totally new experience to gain working and learning in the Bank. I got
opportunity to work a four of the department but I got the chance to spend much of
my time in Customer Service Department and Remittance Department working on
these departments I got to know how the banking activities are operated and the
varieties of works that are involved to make one complete work done. Working on
these departments I got to know scanning, signature verification, filing, handling
different customers checkout, statement dispatch, account opening, account closing
make a payment etc.

As my topic of report was a Customer Service Department. I was more alert and
keen to learn the various works performed at the department and my curiosity was
also fulfilled to its limit.
LIMITATION OF STUDY:

The basic limitations of study are as follows:

1. Due to time and date limitation, department analysis could not be done.

2. As I was only intern at bank, I was not fully authorized to deal with customer
problems.

3. The study focuses on only one department.

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