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DIBM in Orion Edutech

The document outlines the curriculum for a Diploma in BPO Management program. The program covers courses in English language skills like grammar, vocabulary, pronunciation, and public speaking. It also includes IT skills training in basic computer and internet use as well as customer relationship management courses involving business communication, customer service skills, and call center industry knowledge. Additional courses cover hardware, networking, human resources, and call simulation exercises to prepare students for careers in business process outsourcing.

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230 views2 pages

DIBM in Orion Edutech

The document outlines the curriculum for a Diploma in BPO Management program. The program covers courses in English language skills like grammar, vocabulary, pronunciation, and public speaking. It also includes IT skills training in basic computer and internet use as well as customer relationship management courses involving business communication, customer service skills, and call center industry knowledge. Additional courses cover hardware, networking, human resources, and call simulation exercises to prepare students for careers in business process outsourcing.

Uploaded by

john1221
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as ODT, PDF, TXT or read online on Scribd
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Diploma in BPO Management

Communicative English
Basic English Grammar with written test Reading, Writing, Dictation and understanding Vocabulary Developing Pronunciation with Rhythm Group activities Personal Grooming - Dressing, Body Language, Basic etiquettes, Mannerism etc. Listening skills Advanced English Grammar Reading accuracy with neutral accent Advanced Vocabulary Voice Clarity Advanced Extempore & Impromptu Group discussion skills & practice Debate Role play & Voice Recording Presentation skills Public speaking Mind power training Developing leadership skills Confidence Building-positive attitude Resume Writing Interview skills Mock interview

IT Skills
Introduction to Computer System Peripherals Hardware & Software Features of Windows MS-Word, Excel, Access Introduction to Internet Net Browsing Preventive Maintenance

Customer Relationship Management (CRM)


Business Communication Interpersonal Skills Selling Skills Handling Customer Grievances Listening Skills Soft Skills Mock Interview Voice & Accent Introduction to B.P.O. & Call Center Industry. Customer Service

Telephonic Etiquette Probing (Handling Complaint and tricky Situation) Tongue Twisters & Mouth Exercise Voice Modulation & Intonation Accent Neutralization (The Vowel, Plosive, TH sound) Mock Calling, Mock Interview Call Simulation On line Calling through Drishti Software

Hardware & Networking


Introduction to Computers PC assembling and dis-assembling PC maintenance and troubleshooting Motherboard Architecture) POST process & BOOT process Understand about Various Computer Peripherals Operating System Configuring Windows XP Installing Operating System Troubleshooting Windows Internet Accessing Downloading & Up-loading Complete Knowledge of Dial up and Broadband Connection Networkings Network Architecture and Protocols Network Topologies Hardware and Software required for Networking Details of IP Addresses Complete knowledge on Networking

Human Resource Development (HRD)


HR Fundamentals Quality Circle Payroll Man

Orion Edutech
Address: No.163/1 VIP Road,Scheme 7M,Ultadanga,Kolkata, 700054 Phone: +91-9331438338 www.orionedutech.com | ultadanga@orionedutech.com

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