Questionnaire
Questionnaire
A STUDY ON CUSTOMER SATISFACTION TOWARDS TEXTILE SHOWROOMS - WITH SPECIAL REFERENCE TO POTHYS
PERSONAL DETAILS: 1. Name 2. Address 3. Age : : : a) Upto 20 years c) 41-60 years 4. Gender : b) Female b) d) 21-40 years Above 61 years
a) Male 5. Educational Qualification : a) School Level c) Post Graduate Level 6. Occupational status a) Agriculturist c) Employee 7. Marital Status a) Married 8. Types of family a) Joint : : :
b) Unmarried
b) Nuclear
: c) 4 d) Above 4
b)
41,000 60,000
d) Above
11. How do you aware of pothys? a) Through Advertisement c) Through Family Members 12. If it is through advertisement please specify the media? a) Print Media b) Electronic Media b) Through Friend & Relatives
13. If it is through print Media Specify? a) Magazines c) Pamphlets b) News Papers d) Any other
14. If it is through Electronic Media Specify? a) Television c) Radio b) Internet d) Mobile phones e) All the Above
15. List out the garments you come across in pothys? I Mens Wear a) Formals c) Dhoties b) Casuals d) Any Others
II
III
16. Have you purchased any items Yes / No 17. If, yes what type of garments you purchased? a) Menswear c) Children Items b) Ladies Items d) All the above
18. What kind of garments you purchased? a) Readymade 19. How many times do you visited? a) Only once c) Thrice b) Twice d) More than Thrice b) Material
20. How do you feel about the following aspects? Very much Satisfied Very much Dissatisfied
Satisfied
Moderated
Dissatisfied
21. How do you feel about the following aspects to pothys? a) Discount Offer b) Gift Items c) Green Card Satisfied / Not Satisfied Satisfied / Not Satisfied Satisfied / Not Satisfied
22. Are you satisfied with the customer service Yes / No 23. Give your opinion about the following aspects? Factors Parking Facilities Reception Lift facilities Air Conditioner Facilities Internal Display of the Products Good Moderated Poor
24. Are they encouraging Exchange of garments? Yes / No 25. Mention the problems you come across at pothys? a) Heavy rush in purchase b) Size of the readymade garments is not suitable c) High Cost d) Long queues in Billing Section 26. Suggestions to overcome the Problems _______________________________