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Questionnaire

This document contains a questionnaire for a study on customer satisfaction towards textile showrooms, specifically Pothys. The questionnaire contains 26 questions gathering personal details, purchasing habits, satisfaction levels with various aspects of Pothys like quality, price, designs, collections, color, discounts, gifts, customer service, facilities, and problems customers face. Respondents are asked to rate their satisfaction on factors and provide suggestions to overcome any issues.

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70% found this document useful (10 votes)
10K views4 pages

Questionnaire

This document contains a questionnaire for a study on customer satisfaction towards textile showrooms, specifically Pothys. The questionnaire contains 26 questions gathering personal details, purchasing habits, satisfaction levels with various aspects of Pothys like quality, price, designs, collections, color, discounts, gifts, customer service, facilities, and problems customers face. Respondents are asked to rate their satisfaction on factors and provide suggestions to overcome any issues.

Uploaded by

Johnson
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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QUESTIONNAIRE

A STUDY ON CUSTOMER SATISFACTION TOWARDS TEXTILE SHOWROOMS - WITH SPECIAL REFERENCE TO POTHYS

PERSONAL DETAILS: 1. Name 2. Address 3. Age : : : a) Upto 20 years c) 41-60 years 4. Gender : b) Female b) d) 21-40 years Above 61 years

a) Male 5. Educational Qualification : a) School Level c) Post Graduate Level 6. Occupational status a) Agriculturist c) Employee 7. Marital Status a) Married 8. Types of family a) Joint : : :

b) Under Graduate Level d) Professional Level

b) Business d) Professional e) Others

b) Unmarried

b) Nuclear

9. Number of family members a) 2 10. Family Monthly Income a) Upto c) 20,000 b) 3

: c) 4 d) Above 4

b)

21,000 - 40,000 61,000

41,000 60,000

d) Above

11. How do you aware of pothys? a) Through Advertisement c) Through Family Members 12. If it is through advertisement please specify the media? a) Print Media b) Electronic Media b) Through Friend & Relatives

13. If it is through print Media Specify? a) Magazines c) Pamphlets b) News Papers d) Any other

14. If it is through Electronic Media Specify? a) Television c) Radio b) Internet d) Mobile phones e) All the Above

15. List out the garments you come across in pothys? I Mens Wear a) Formals c) Dhoties b) Casuals d) Any Others

II

Ladies Items a) Sarees c) Full Skirts b) Chudithar d) Blouse e) Any other

III

Children a) Shirts c) Choli b) Trousers d) Frock e) Any other

16. Have you purchased any items Yes / No 17. If, yes what type of garments you purchased? a) Menswear c) Children Items b) Ladies Items d) All the above

18. What kind of garments you purchased? a) Readymade 19. How many times do you visited? a) Only once c) Thrice b) Twice d) More than Thrice b) Material

20. How do you feel about the following aspects? Very much Satisfied Very much Dissatisfied

Factors Quality Price Designs Collections Colour

Satisfied

Moderated

Dissatisfied

21. How do you feel about the following aspects to pothys? a) Discount Offer b) Gift Items c) Green Card Satisfied / Not Satisfied Satisfied / Not Satisfied Satisfied / Not Satisfied

22. Are you satisfied with the customer service Yes / No 23. Give your opinion about the following aspects? Factors Parking Facilities Reception Lift facilities Air Conditioner Facilities Internal Display of the Products Good Moderated Poor

24. Are they encouraging Exchange of garments? Yes / No 25. Mention the problems you come across at pothys? a) Heavy rush in purchase b) Size of the readymade garments is not suitable c) High Cost d) Long queues in Billing Section 26. Suggestions to overcome the Problems _______________________________

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