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Hospitality

This report discusses staff induction and on-the-job training in the hospitality industry. It examines the importance of induction programs for new staff and effective training approaches. The report outlines the author's aim to analyze current induction practices and identify areas for improvement. Primary research was conducted through staff interviews to understand problems during training. The conclusion recommends strategies for hotels to enhance induction and training programs, such as detailed planning and addressing issues found.

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Kwame Yeboah
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© Attribution Non-Commercial (BY-NC)
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62 views4 pages

Hospitality

This report discusses staff induction and on-the-job training in the hospitality industry. It examines the importance of induction programs for new staff and effective training approaches. The report outlines the author's aim to analyze current induction practices and identify areas for improvement. Primary research was conducted through staff interviews to understand problems during training. The conclusion recommends strategies for hotels to enhance induction and training programs, such as detailed planning and addressing issues found.

Uploaded by

Kwame Yeboah
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1

NAPIER UNIVERSITY

Assignment
On
Hospitality Industry Project
HT32422
Assignment A (80% Weighting)
Topic: Staff induction and on-the-job training

Type: -R eport
Word count: - 3292 /3000 (+/- 10%)
Local Tutor: -Mr.R .D Sil va
Module Tutor: - Ms. R.Sutherland.
Matriculation Number: -N08015092
Name: - Aman Bhattacharya
Institute Name and Address:

Institute of Advanced Management,


Wood Bourne Resort and Country Club,
Gonvoloy, Nuvem, Salcette,
Goa-403601
India.

Contents
Student Name: Aman Bhattacharya
Date Submitted: 30-04-2009
Matriculation Number: N08015092
Date Marked:
3

Topic
Page No

Abstract-----------------------------------------------------------------------04
Introduction-----------------------------------------------------------------04
Methodology----------------------------------------------------------------04

Aim & Objective------------------------------------------------------------05


Justification------------------------------------------------------------------05
Secondary Research
Importance of Induction---------------------------------------------------07
Approach towards the induction---------------------------------------07-09
Staff induction planning---------------------------------------------------09
On the Job Training---------------------------------------------------------10
Principles for Effective Training----------------------------------------11
Benefit of Training and Development---------------------------------12
Identification of Training and Development------------------------12-13
Problem Occurs During Staff Training-------------------------------13
Primary Research------------------------------------------------------------13-15

Conclusion---------------------------------- -----------------------------------16 Recommendation------------------------------------------------------------17 Referencing--------------------------------------------------------------------18


Abstract
Staff induction and on job training plays a vital role in the hospitality industry. During
the induction program for the newly joined staff, where the management gives whole

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