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Customer Service Rep Resume Sample

Yolanda Smith is seeking a full-time customer service position in the Tempe, AZ area with over 7 years of experience in customer service roles. She has a proven track record of exceeding sales goals and metrics through her work at various companies in customer service, collections, administrative support, and sales roles. Yolanda has strong computer skills and can type 75 wpm.

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11K views1 page

Customer Service Rep Resume Sample

Yolanda Smith is seeking a full-time customer service position in the Tempe, AZ area with over 7 years of experience in customer service roles. She has a proven track record of exceeding sales goals and metrics through her work at various companies in customer service, collections, administrative support, and sales roles. Yolanda has strong computer skills and can type 75 wpm.

Uploaded by

resume7.com
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF or read online on Scribd
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400 Rose Band Lane, Tempe, AZ 44304 | (566) 333-3591 | yolanda.smith@hotmail.

com

Yolanda Smith
CAREER Customer Service professional with 7+ years of experience seeking full time Customer
OBJECTIVE Service Position in the Temple, AZ area.
PROFESSIONAL Total Finance Solutions, Tempe, AZ
EXPERIENCE Call Center Representative, 2005 – 2008
• Performed inbound/outbound collection calls utilizing a predictive dialer; ranked in
the Top 5% in the Collections Department, processing 180 inbound and outbound
calls per day
• Handled inbound collection calls, routed calls to correct departments and resolved
customer service issues regarding credit and financing promotions – meeting daily
performance goals of 10 accounts per day
• Responsible for collecting and negotiating payment arrangements on accounts that
were 30 to 260 days past due, adhering to FDCPA rules and regulations.
• Selected to handle accounts that were 120 to 365 days past due, a more challenging
and high value account type.
Peabody Law Office, Tempe, AZ
Administrative Assistant, 2004 – 2005
• Performed clerical, data-entry, and customer service duties for a wide variety of
companies, including answering phones and resolving customer service issues.
International Appliance Mart, Tempe, AZ
Office Support Staff Member, 2003 – 2004
• Conducted a variety of office administration tasks, including invoicing, data-entry,
filing, routing calls, and taking messages.
Worldwide Wireless, Tempe, AZ
Sales Representative, 2001 – 2003
• Sold new wireless service plans and add-ons for Verizon Wireless, Cingular, and T-
Mobile, exceeding monthly sales goal by 100%.
• Instituted daily and monthly sales goals, creating for the very first time a way to
measure sales performance for individuals and the entire sales team.
• Acquired new corporate customers through aggressive cold calling, resourcefully
obtaining new leads through publically available sources.
• Assisted fellow Sales Representatives achieve their sales goals, resulting in a 300%+
increase in kiosk phone sales.
• Worked with customers and the mobile provider’s customer service department to
resolve customer billing issues, ensuring a high level of customer service.
1800-Cellular, Tempe, AZ
Sales Representative, 1999 – 2001
• Conducted outside B2B sales during my personal time in addition to working a
regular retail sales shift, increasing both individual and store monthly sales goals.
• Provided customers with an extreme level of customer service, resulting in winning
the personal referral of a Company Owner and the successful sale of 50 phones to
Company employees.
EDUCATION Tempe High School, Tempe, AZ
Graduated 1999
ADDITIONAL • Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook, Publisher).
SKILLS • Able to type 75 wpm accurately.

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