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Member Associate - Bilingual Spanish (Non Profit) PDF

The job posting is for a Member Associate position at a nonprofit organization in Seattle, WA that pays $14.13-16.80 per hour depending on experience. The position involves communicating with current and potential members about health insurance plans over the phone in both English and Spanish. Duties include discussing plan features, completing applications, following up on calls to answer questions or conduct surveys, and looking for opportunities to convert calls to sales. Qualifications include at least one year of call center experience, fluency in Spanish, ability to handle high call volumes, and strong computer and organizational skills.

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132 views2 pages

Member Associate - Bilingual Spanish (Non Profit) PDF

The job posting is for a Member Associate position at a nonprofit organization in Seattle, WA that pays $14.13-16.80 per hour depending on experience. The position involves communicating with current and potential members about health insurance plans over the phone in both English and Spanish. Duties include discussing plan features, completing applications, following up on calls to answer questions or conduct surveys, and looking for opportunities to convert calls to sales. Qualifications include at least one year of call center experience, fluency in Spanish, ability to handle high call volumes, and strong computer and organizational skills.

Uploaded by

UWTSS
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Job Title: Member Associate - Bilingual Spanish (Non Profit) Location: Seattle, WA 98101 Compensation: $14.13-16.

80/hr DOE Job Description: Member Associate - Bilingual Spanish (Non Profit)
Awesome chance to get your foot in the door with a local nonprofit! The Member Associate communicates with members and potential members concerning their enrollment in Medicare, Healthy Options, Basic Health, and other lines of business to answer questions, and perform surveys or welcome calls intended to increase Plan selection and retention rates. PRINCIPAL DUTIES: Discusses the features, advantages, and benefits of their consumer product lines with members or potential members in a high volume environment. Utilizes pre-determined call scripts in retention outreach efforts. Uses computer tools to complete applications while on calls. Coordinates the use of the language line for non-English speaking and non-Spanish speaking members Converts follow-up and retention calls to sales opportunities whenever possible with qualified prospects. Transfers those sales calls to other staff for conversion. Follows up on initial calls with further calls to answer questions or conduct surveys. Maintains current knowledge of federal Medicare regulations; assess impacts of regulation changes, and assure compliance wi th regulations (in conjunction with Compliance). Maintains current knowledge of state statutory requirements related to customer outreach, assess impacts of requirements, a nd assure compliance with requirements. Supports other activities of Marketing, Enrollment Growth, and Corporate Communications department as necessary. Other duties as assigned. QUALIFICATIONS:

Prior Related Experience Prior related inbound/outbound call center experience State Programs, Commercial, or Medicare+Choice or Medicare Advantage health plan experience preferred but NOT required Keyboard and computer experience required Knowledge, Skills, and Abilities Must be fluent in both reading and speaking Spanish; other languages a plus. Must have the ability to handle high call volume in a fast paced environment. Must be able to work evenings and weekends when necessary. Ability to complete moderately complicated procedures and tasks, which require independent judgment, such as setting task p riorities, evaluating results and coordinating with others Must have professional telephone voice and presentation Ability to set priorities, meet scheduled deadlines with minimal supervision. Strong organizational skills and accurate work results. Employment Eligibility: Candidate has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency.

To Apply: 1. Send your resume to Jobs@campuspoint.com with the position title in the subject line and education listed on your resume AND/OR 2. Go to www.CampusPoint.com 3. Click on Seattle 4. Click on Register Now to register 5. Create your CampusPoint Resume 6. Read through our jobs and hit the APPLY button

What is CampusPoint? We help college students and recent graduates find local employers, jobs, and internships. A 100% FREE Resource Largest known private employer and recruiter of recent graduates in Washington & Oregon Hiring more than 1,000 students and recent graduates every year Typically recruiting for 70+ local jobs and internships typically not found anywhere else! Our FREE Local Employer Directory connects job seekers with thousands of employers theyve never heard of before! As an organization committed to helping college students and recent college graduates find jobs, CampusPoint generally seeks applicants of diverse backgrounds who are working towards a college degree or have graduated with a new degree within the past six years. For more information please visit our website at www.campuspoint.com.

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