MARINET Frequently Asked Questions

Contents
GENERAL ............................................................................................................................................. 3 Q. I am new to MARINET, can you guide me in the downloading and installation of the plug-in so that I can submit my declarations? ..................................................................................................... 3 Q. How do I check whether my Windows Operating System (OS) is 32bit or 64bit?...................... 5

Q. How do I disable pop-up blocker in Internet Explorer in order to print the port clearance certificate? .......................................................................................................................................... 6 Q. How do I Clear the cache or Delete temporary Internet file? ................................................ 7

ADMINISTRATION .............................................................................................................................. 8 Q. Q. Q. Q. Q. What is the definition of ISC? ..................................................................................................... 8 What charges are applicable when subscribing to Marinet? ..................................................... 8 Can I fax the Marinet Application Form to MPA? ....................................................................... 9 Can I fax the Marinet Account Acknowledgement slip? ............................................................. 9 How do I terminate my MARINET subscription? ........................................................................ 9

ACCOUNT/LOGON ID ........................................................................................................................ 9 Q. Q. Q. Q. Q. Q. Q. Q. Q. I have forgotten my password. What should I do? ..................................................................... 9 There is a change of role and we need to replace the ISC. What should we do? ...................... 9 I am not able to see the Administration Module. ....................................................................... 9 How can I freeze an account? ..................................................................................................... 9 How can I request for a new Marinet account? ....................................................................... 10 I have received my login id and password but still unable to access the Marinet. Why? ........ 10 Can an existing account be replaced with another user? ......................................................... 10 When I logon to Marinet, I encountered the message "Password expired". Why is that so? . 10 My Marinet account is suspended, how can I reactivate my account?.................................... 10

PRINTING ........................................................................................................................................... 10 1

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How can I update the printing parameters............................................................................... 10 Do I need to specify a printer-id? ............................................................................................. 10

Q. I encountered a message "Error Printing Opal Page" while trying to print using the "Print Screen" function. .............................................................................................................................. 10 Q. When printing the Port Clearance Certificate, garbage is printed on the form. ...................... 11

Q. I want to print the current screen on my PC for documentation purposes. How do I proceed with that? .......................................................................................................................................... 11 PLUGIN................................................................................................................................................ 11 Q. Q. Where can I download the plugins? ......................................................................................... 11 When running the transaction, I encountered the message, "Plugin not loaded". ................. 11

Q. I see a small icon in the middle of the screen that look like a piece of jig-saw puzzle when I click on "Declaration of vessel for port user". .................................................................................. 11 Q. Q. Q. Can I install plugins on the server instead of every PC? ........................................................... 11 If I buy a new PC, do I need to install plugins?.......................................................................... 11 Do I need to download and install plug-ins for every Marinet account? ................................. 11

OTHERS .............................................................................................................................................. 11 Q. Can I access Marinet from home? ............................................................................................ 11

Q. When submitting vessel's new general declaration, I encountered the message "GD found in portnet file"....................................................................................................................................... 12 Q. Does Marinet have the VSIP transaction? ................................................................................ 12

GENERAL
Q. A. I am new to MARINET, can you guide me in the downloading and installation of the plug-in so that I can submit my declarations? In order to use MARINET to submit your declarations, you have to install the Opal plug-in. Before you install the plug-in, please note that the OPAL plug-in only supports Windows 32bit Operating Systems. OPAL plug-in DOES NOT support Windows 64bit Operating Systems. To download and install the plug-in, please follow the steps below: 1. Login to MARINET. Click on the Utilities link in the Main Menu. The Plugins screen will appear.

2. Click on the OPAL FOR IE button.

3. A dialog box will appear. Click Run.

4. A status dialog box will appear showing how long it will take to download the file.

5. After the download is completed, you will be prompted with another dialog box. Click Run.

6. This will start the installation program. It will ask a few questions regarding your computer settings. Just use the default setting and click on the Next button on each dialog box.

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How do I check whether my Windows Operating System (OS) is 32bit or 64bit? To check whether your Windows OS is 32bit or 64bit, please do the following steps: 1. Click on the Start button, followed by Control Panel.

2. Inside the Control Panel, double-click on System.

3. Look under System Type, it will show whether your OS is 32bit or 64bit.

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How do I disable pop-up blocker in Internet Explorer in order to print the port clearance certificate? To disable pop-up blocker in Internet Explorer, please follow the steps below: 1. In the Internet Explorer menu, go to Tools -> Internet Options.

2. In the Internet Options, click on the Privacy tab. Under the Pop-up Blocker option, click on the Settings button. 3. Within the Pop-up Blocker Settings option, under Address of website to allow:, key in http://marinet.mpa.gov.sg and click on the Add button, followed by the Close button. Finally, click on the OK button to exit from the Internet Options.

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How do I Clear the cache or Delete temporary Internet file? To Clear the cache or Delete temporary Internet file, please follow the steps below: 1. In the Internet Explorer menu, go to Tools -> Internet Options.

2. Under the Browsing history, click on Delete.

3. Inside Delete Browsing History, click on Delete all.

4. When prompted with a Delete Browsing History dialog box, click on the checkbox Also delete files and settings stored by add-ons. and click on the Yes button, followed by Close and subsequently OK to exit Internet Options.

ADMINISTRATION
Q. A. What is the definition of ISC? ISC stands for Information Security Co-ordinator. Each company must have at least 1 ISC and each company can have at most 2 ISCs. What charges are applicable when subscribing to Marinet? A one-time administration charge of S$40 is payable for each logon-id and a monthly subscription charge of S$10 regardless of the number of logon-ids.

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Can I fax the Marinet Application Form to MPA? No, Marinet Application Form should be sent by post or by hand to: General Accounting Department Maritime and Port Authority of Singapore 460, Alexandra Road #18-00 PSA Building Singapore 119963

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Can I fax the Marinet Account Acknowledgement slip? Yes, you can fax the acknowledgement slip to MPA at 62727502, attention to MPA Marinet Helpdesk. How do I terminate my MARINET subscription? To terminate your MARINET subscription, you need to write in or fax the termination letter with your companys letter head to our General Accounting Department. General Accounting Department Maritime and Port Authority of Singapore 460, Alexandra Road #18-00 PSA Building Singapore 119963 Fax: 63751659 Hotline: 63751695

ACCOUNT/LOGON ID
Q. A. Q. A. Q. A. Q. A. I have forgotten my password. What should I do? Ask your ISC to reset your password. ISC can reset password through the Administration module on Marinet. There is a change of role and we need to replace the ISC. What should we do? You can write/fax your request to MPA Marinet Helpdesk. The fax number is 62727502. I am not able to see the Administration Module. The Administration Module is restricted to your company's ISC only. Other users will not be able to see this option. How can I freeze an account? Only your company's ISC can freeze an account. ISC can use the Administration module on Marinet for this purpose.
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How can I request for a new Marinet account? Only your company's ISC can send in the request for an account. ISC can use the Administration module on Marinet for this purpose. I have received my login id and password but still unable to access the Marinet. Why? Your company's ISC must acknowledge your account using the Administration Module on Marinet before you can start using your account. Can an existing account be replaced with another user? Yes, your companys ISC is able to do a replacement of user under the administration module on MARINET. When I logon to Marinet, I encountered the message "Password expired". Why is that so? For security reason, Marinet password will expire after a period of time. You need to change your password in order to continue using the system. At the logon panel, do the following: 1. 2. 3. 4. 5. Click on the checkbox Click here to change password. Key in you logon ID. Key in your existing password (2nd row) Key in your new password twice (3rd and 4th row) Click Logon

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My Marinet account is suspended, how can I reactivate my account? Ask your ISC to reactivate the account for you. ISC can reactivate the account using the Administration module on Marinet.

PRINTING
Q. A. How can I update the printing parameters. Under the Marinet Administration Module, select "Printing". You can update the printing parameters from there. Printing parameters can only be updated by your ISC. Do I need to specify a printer-id? You only need to specify a printer-id if you are using a network printer. I encountered a message "Error Printing Opal Page" while trying to print using the "Print Screen" function. There are 3 possibilities. Firstly, ensure that the power is on and the printer is in ready mode. Secondly, check that your printer is set as the default printer in the printer settings inside Control Panel. Finally, verify that you have the correct drivers installed for your printer. To do that, look at the model of your
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printer and ensure that the model is the same as the model that is found in the Printers settings in Control Panel. Q. A. Q. A. When printing the Port Clearance Certificate, garbage is printed on the form. This may due to printer problem. Ensure that you have the correct drivers installed for the printer, restart the printer and try again. I want to print the current screen on my PC for documentation purposes. How do I proceed with that? Click on the "Print Screen" icon located at the bottom left corner. It will print whatever that is on the screen. Before that, make sure that your printer is set as the default printer on your PC.

PLUGIN
Q. A. Q. A. Where can I download the plugins? You can find the various plugins under the Utilities Module. When running the transaction, I encountered the message, "Plugin not loaded". You need to install Opal plugin in order to use any of the transaction. Download the neccessary plugin from the Marinet Utilities Module and install the plugin. I see a small icon in the middle of the screen that look like a piece of jig-saw puzzle when I click on "Declaration of vessel for port user". This means that you have not install the Opal plugin. Download the Opal plugin from the Marinet Utilities Module and install the plugin as instructed in the user manual. Can I install plugins on the server instead of every PC? No, the plugin must be installed on each individual PC. If I buy a new PC, do I need to install plugins? Yes, you need to install the plugins in your new PC. Do I need to download and install plug-ins for every Marinet account? No, you only need to install the plugin once for each PC.

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OTHERS
Q. A. Can I access Marinet from home? Yes, Marinet can be access from any location that has an Internet connection.
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When submitting vessel's new general declaration, I encountered the message "GD found in portnet file" There is already a General Declaration that is waiting for vetting by OSDC. If you wish to replace the previous GD, you should first cancel the GD using "VCAN". Does Marinet have the VSIP transaction? Yes. You can find this transaction under "Enquiry of Vessel Information" module. When I access any of the links which requires an OPAL plug-in, for eg. General Declaration of Vessel Arrival/Departure from my company computer network, the access hung or a Not connected to MPA host message appears. What should I do? 1. The issue could be related to your companys network configuration. Please follow the steps below to troubleshoot: i) The 2 Opal servers listed below listen to port 80 though they are not Web servers. Do not use application filtering but allow TCPIP port 80 in your Firewalls. 203.120.166.20 203.120.166.21 mpa-opal1.mpa.gov.sg mpa-opal2.mpa.gov.sg

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ii) Bypass proxy for the 2 opal servers if your company use proxy server to access internet. 2. If found out the issue is not related to your companys network configuration, check with your Internet Service Provider (ISP). Ask the ISP to bypass proxy for the 2 opal servers if they use proxy server.

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