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GPS Medical Receptionist Job Description

The document provides a position description for a medical receptionist. It outlines the essential duties and responsibilities which include answering phones, making appointments, billing patients, filing documents, and maintaining confidentiality. The position requires excellent interpersonal and communication skills as well as proficiency in computer programs used in a general practice environment. The medical receptionist reports to the practice manager and is expected to maintain dress standards and participate in ongoing professional development.

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230 views2 pages

GPS Medical Receptionist Job Description

The document provides a position description for a medical receptionist. It outlines the essential duties and responsibilities which include answering phones, making appointments, billing patients, filing documents, and maintaining confidentiality. The position requires excellent interpersonal and communication skills as well as proficiency in computer programs used in a general practice environment. The medical receptionist reports to the practice manager and is expected to maintain dress standards and participate in ongoing professional development.

Uploaded by

cruscaden
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Position Description Medical Receptionist

Applicable Industrial Instrument: Position Level: Hours of Work: Employment Status: Reports to: General Purpose of Position: To provide high quality reception and secretarial services to the patients, doctors and staff at the surgery in a caring and supportive manner. To maintain confidentiality of all information. To provide flexibility in practice staffing arrangements Full-time / Part-time / Casual Notional Agreement Preserving State Award Clerical & Administrative Employees Award

Essential Duties and Responsibilities In accordance with policies & procedures: Answer the telephone in a courteous and professional manner within 3 rings Receive and convey messages in writing, verbally and electronically Liaise with patients and their families in a compassionate manner Liaise with GPs, other health professionals and their staff Make appointments Bill patients and receipt moneys Undertake Banking procedures Operate all aspects of EFTOS machine Fax documents Scan documents File documents Prepare documents for mail-out Open, stamp appropriately and distribute incoming mail Type documents as required with a high level of accuracy Sterilise equipment with appropriate training Clean consulting rooms in between sessions Transport sterilisation to appropriate destinations Maintain accurate log of specimens for external pickup Place orders for stationery and/or clinical supplies as directed OR Monitor stationery and/or clinical supply levels and place orders as required to maintain a working supply at all times. Book and organise staff and/or doctors meetings as directed Participate in ongoing professional development activities Contribute equitably to maintaining the cleanliness of the practice Maintain practice dress standards Any other administrative duties as directed by Practice Manager

Supervisory Responsibilities This position has no supervisory responsibilities. Essential Qualifications, Education, and/or Experience Excellent interpersonal skills Able to communicate effectively with a variety of people Able to work independently or as part of a team Proficient in use of keyboard

Desirable Qualifications Education and/or Experience Previous experience in a general practice environment Proficiency in Windows operating system Knowledge of Medical Director and Pracsoft Understanding of medical terminology

Authority The areas of authority the staff member is required or allowed to exercise are: Use judgement in conveying information to relevant authorities Operate within the organisations policies and procedures and within the scope of the staff members professional expertise

Certificates, Licenses, Registrations, Memberships Current motor vehicle license. Position Review This position will be reviewed in 3 months initially and then on an annual basis.

Signed: ________________________________________________________ Employee Signature Date:

Signed: _________________________________________________________ Practice Manager Signature Date:

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