Manually uninstalling Symantec AntiVirus 10.

1 client
Question/Issue:

This document describes how to manually uninstall Symantec AntiVirus 10.1 client from Windows 2003/X /2000.
Solution:

This !rocedure in"ol"es the followin# fi"e ste!s$

%isable Tam!er rotection before you sto! ser"ices. &lose or sto! Symantec AntiVirus !ro#rams. Sto! Symantec AntiVirus ser"ices. 'emo"e Symantec AntiVirus from the re#istry. 'emo"e Symantec AntiVirus from the Start menu and from the hard dri"e.

(a)e sure that Symantec AntiVirus is not runnin#.

Disable Tamper Protection

*ou must disable Tam!er rotection before you sto! Symantec AntiVirus ser"ices. To disable Tamper Protection 1. Start Symantec AntiVirus. 2. +n the &onfi#ure menu, clic) Tamper Protection. 3. -nchec) Enable Tamper Protection. .. &lic) OK.

End Symantec AntiVirus processes

*ou must end the followin# !rocesses before you can continue$ ccA!!.e/e V!c32.e/e V!tray.e/e To end t e processes 1. +n the Windows tas)bar, clic) Start 0 !un. 2. 1n the +!en bo/, ty!e the followin# te/t$ tas"mgr.e#e 3. +n the rocesses tab, ri#ht2clic) ccApp.e#e, and then clic) End Process. .. 'i#ht2clic) Vpc$%.e#e, and then clic) End Process. 3. 'i#ht2clic) Vptray.e#e, and then clic) End Process.

Stop Symantec AntiVirus ser&ices

*ou must sto! the followin# ser"ices before you remo"e items from the re#istry, the Start menu, or the hard dri"e. SAV'oam Symantec AntiVirus Symantec AntiVirus %efinition Watcher Symantec 4"ent (ana#er Symantec Settin#s (ana#er

To stop t e ser&ices 1. +n the Windows tas)bar, clic) Start 0 !un. 2. 1n the +!en bo/, ty!e the followin# te/t$ ser&ices.msc 3. &lic) OK. .. 5or each of the followin# ser"ices, ri#ht2clic) the name of the ser"ice, and then clic) Stop$ SAV'oam Symantec AntiVirus Symantec AntiVirus %efinition Watcher Symantec 4"ent (ana#er Symantec Settin#s (ana#er

!emo&e Symantec AntiVirus 'rom t e registry

(ost of the items that you must remo"e are entries in the Windows re#istry. (ote$ *ou must ha"e administrator !ermissions 6read and write7 to edit the re#istry. )A!(*(+, 1n the ne/t ste!s you will edit the Windows re#istry. 8ac) u! the re#istry before you ma)e any chan#es to it, because incorrect chan#es to the re#istry can result in !ermanent data loss or corru!ted files. (odify only the re#istry )eys that are s!ecified. 5or instructions, see 9ow to bac) u! the Windows re#istry. To remo&e Symantec AntiVirus 'rom t e registry 1. +n the Windows tas)bar, clic) Start 0 !un. 2. 1n the +!en bo/, ty!e the followin# te/t$ regedit 3. &lic) OK.

.. 1n the Windows 'e#istry 4ditor, in the left !ane, #o to the followin# )ey$ 9:4*;&<ASS4S;'++T=>=Shelle/=&onte/t(enu9andlers 3. 1n the left !ane, ri#ht2clic) -DVPMenu, and then clic) Delete. ?. 4/!and the followin# )ey$ 9:4*;&<ASS4S;'++T=1nstaller=5eatures This )ey contains many @ ac)a#e &ode0 )eys. A. &lic) each @ ac)a#e &ode0 )ey, and loo) in the ri#ht !ane for references to SAV(ain. 1f you see any references to SAV(ain in the ri#ht !ane, then delete the entire @ ac)a#e &ode0 )ey. B. 4/!and the followin# )ey$ 9:4*;&<ASS4S;'++T=1nstaller= roducts This )ey contains many @ ac)a#e &ode0 )eys. C. &lic) each @ ac)a#e &ode0 )ey, and loo) in the ri#ht !ane for references to Symantec AntiVirus. 1f you see any references to Symantec AntiVirus in the ri#ht !ane, then delete the entire @ ac)a#e &ode0 )ey. 10. 4/!and the followin# )ey$ 9:4*;<+&A<;(A&91D4=S+5TWA'4=(icrosoft=Windows=&urrentVersion=1 nstaller=-ser%ata=S212321B= roducts This )ey contains many @ ac)a#e &ode0 )eys. 11. 4/!and each @ ac)a#e &ode0 )ey, and then clic) the *nstallProperties )ey. 1f you see any references to Symantec AntiVirus in the ri#ht !ane, then delete the entire @ ac)a#e &ode0 )ey. 12. 4/!and the followin# )ey$ 9:4*;<+&A<;(A&91D4=S+5TWA'4=(icrosoft=Windows=&urrentVersion= -ninstall This )ey contains many @ ac)a#e &ode0 )eys. 13. &lic) each @ ac)a#e &ode0 )ey, and loo) in the ri#ht !ane for references to Symantec AntiVirus. 1f you see any references to Symantec AntiVirus in the ri#ht !ane, then delete the entire @ ac)a#e &ode0 )ey. 1.. %elete the followin# )eys$ 9:4*;&<ASS4S;'++T=1nstaller=-!#rade&odes=20AA58.2A0?88.C. .BA3CA83&8AA4%.% 9:4*;<+&A<;(A&91D4=S+5TWA'4=&lasses=1nstaller=-!#rade&od es=20AA58.2A0?88.C..BA3CA83&8AA4%.%

9:4*;<+&A<;(A&91D4=S+5TWA'4=1DT4<=%ll-sa#e=V ? 9:4*;<+&A<;(A&91D4=S+5TWA'4=(icrosoft=Windows=&urrentV ersion=1nstaller=-!#rade&odes=20AA58.2A0?88.C..BA3CA83&8AA4% .% 9:4*;<+&A<;(A&91D4=S+5TWA'4=Symantec=S 88& 9:4*;<+&A<;(A&91D4=S+5TWA'4=Symantec=Symantec AntiVirus 9:4*;<+&A<;(A&91D4=S+5TWA'4=Symantec=SymDet%r" 9:4*;<+&A<;(A&91D4=System=&urrent&ontrolSet=Ser"ices=4"ent< o#=System=SAV'T 13. 4/!and the followin# )ey$

9:4*;<+&A<;(A&91D4=S+5TWA'4=&lasses=1nstaller=5eatures This )ey contains many @ ac)a#e &ode0 )eys. 1?. &lic) each @ ac)a#e &ode0 )ey, and loo) in the ri#ht !ane for references to SAV(ain. 1f you see any references to SAV(ain in the ri#ht !ane, then delete the entire @ ac)a#e &ode0 )ey. 1A. 4/!and the followin# )ey$ 9:4*;<+&A<;(A&91D4=S+5TWA'4=&lasses=1nstaller= roducts This )ey contains many @ ac)a#e &ode0 )eys. 1B. &lic) each @ ac)a#e &ode0 )ey, and loo) in the ri#ht !ane for references to Symantec AntiVirus. 1f you see any references to Symantec AntiVirus in the ri#ht !ane, then delete the entire @ ac)a#e &ode0 )ey. 1C. &lic) the followin# )ey$ 9:4*;<+&A<;(A&91D4=S+5TWA'4=(icrosoft=Windows=&urrentVersion= 'un 20. 1n the ri#ht !ane, delete the &ptray "alue. 21. &lic) the followin# )ey$ 9:4*;<+&A<;(A&91D4=S+5TWA'4=Symantec=1nstalledA!!s 22. 1n the ri#ht !ane, delete the followin# "alues$ AV4DE4%45S &ommon &lient &ommon &lient %ata &ommon &lient %ecom!osers DAVDT SAV 1nstall %irectory SAV&4 Sa"rt S 88&

SymDet%r" V ?&lient1nstalled V ?-sa#e&ount 23. 4/!and the followin# )ey$

9:4*;<+&A<;(A&91D4=System=&urrent&ontrolSet=Ser"ices 2.. %elete the followin# sub)eys$ cc4"t(#r ccSet(#r %efWatch DAV4DE DAV4X13 Sa"'oam SAV'T SAV'T 4< SD%Sr"c S 88&%r" S 88&S"c Symantec AntiVirus S*('4%'V S*(T%1 23. 4/!and the followin# )ey$ 9:4*;<+&A<;(A&91D4=System=&urrent&ontrolSet=Ser"ices=4"ent<o#=A!!l ication 2?. %elete the followin# sub)eys$ cc4"t(#r ccSet(#r %efWatch <i"e-!date Sa"'oam Symantec AntiVirus 2A. 1n the left !ane, clic) My .omputer. 2B. +n the 4dit menu, clic) /ind. 2C. 1n the 5ind what bo/, ty!e the followin# te/t$ VirusProtect0 %elete all )eys and "alues that contain this strin#. 30. 1n the left !ane, clic) My .omputer. 31. +n the 4dit menu, clic) /ind. 32. 1n the 5ind what bo/, ty!e the followin# te/t$ &ps ell%.dll %elete all )eys and "alues that contain this strin#.

33. 1n the left !ane, clic) My .omputer. 3.. +n the 4dit menu, clic) /ind. 33. 1n the 5ind what bo/, ty!e the followin# te/t$ 1$$123.4322435/52216$61/66$40$2A %elete all )eys and "alues that contain this strin#.

)A!(*(+, 5ollow the ne/t four ste!s only if the conditions that are described in the ste!s are met. These instructions affect re#istry entries that other Symantec !roducts use. 1f you delete a )ey or "alue that another Symantec !roduct uses, that !roduct must be remo"ed and installed a#ain.

3?. 1f no other Symantec a!!lication that uses "irus definitions is installed, then delete the followin# )ey$ 9:4*;<+&A<;(A&91D4=Software=Symantec=Shared%efs 3A. 1f Symantec AntiVirus is the only Symantec !ro#ram that is installed, delete the followin# )eys$ 9:4*;<+&A<;(A&91D4=Software=Symantec=&ommon &lient 9:4*;<+&A<;(A&91D4=Software=Symantec=Sym4"ent 9:4*;<+&A<;(A&91D4=System=&urrent&ontrolSet=Ser"ices=Sym4"e nt 3B. 1f Symantec AntiVirus is the only Symantec !ro#ram that is installed, #o to the followin# )ey 9:4*;<+&A<;(A&91D4=S+5TWA'4=(icrosoft=Windows=&urrentVersion= 'un 3C. 1n the ri#ht !ane, delete the ccApp "alue. .0. 'estart the com!uter. Symantec AntiVirus client is now disabled, e"en thou#h traces of it remain in the re#istry. These traces ha"e little im!act on how your com!uter o!erates. *ou do not need to remo"e them.

!emo&e Symantec AntiVirus 'rom t e Start menu and 'rom t e ard dri&e
After Symantec AntiVirus is disabled, you need to remo"e lefto"er files and shortcuts to the !ro#ram.

To remo&e Symantec AntiVirus 'rom t e Start menu 1. +n the Windows tas)bar, ri#ht2clic) Start, and then clic) Open All 7sers. 2. %ouble2clic) Programs. 3. %ouble2clic) Symantec .lient Security. .. %o one of the followin#$ 1f more than one !ro#ram is listed in this folder, ri#ht2clic) Symantec AntiVirus, and then clic) Delete. 1f Symantec AntiVirus is the only !ro#ram that is listed in this folder, ri#ht2clic) Symantec .lient Security, and then clic) Delete. 3. 4/it Windows 4/!lorer. To remo&e Symantec AntiVirus 'rom t e ard dri&e 1. +n the Windows tas)bar, clic) Start 0 Programs 0 Accessories 0 )indo8s E#plorer. 2. +!en the Program /iles folder. 3. 'i#ht2clic) the Symantec .lient Security folder, and then clic) Delete.

)A!(*(+, 5ollow the ne/t three ste!s only if the conditions that are described in the ste!s are met. These instructions affect re#istry entries that other Symantec !roducts use. 1f you delete a )ey or "alue that another Symantec !roduct uses, that !roduct must be remo"ed and installed a#ain.

.. 1f Symantec AntiVirus is the only Symantec !roduct on your com!uter, delete the Symantec folder. 3. +!en the followin# folder$ ro#ram 5iles=&ommon 5iles=Symantec Shared ?. 1f Symantec AntiVirus is the only Symantec !roduct on your com!uter, delete the followin# folders$ %ecom!osers S 88& S (anifests SS& Virus%efs A. +!en the followin# folder$ &$=%ocuments and Settin#s=All -sers=A!!lication %ata=Symantec B. %elete the followin# folders$ &ommon &lient Symantec AntiVirus &or!orate 4dition

C. 4/it Windows 4/!lorer.