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122 views2 pages

Smarthands - Button

Smarthand Smarthand Smarthand Smarthand Smarthand

Uploaded by

hendrawinata
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PRODUCTS & SERVICES

EQUINIX SMART HANDS SERVICES


Extend the Reach of Your Offsite IT Staff Using Equinix Smart Hands Service
Equinix Smart Hands allows customers to manage/outsource their business operations and maximize
uptime within an Equinix International Business Exchange (IBX

) center by utilizing Equinixs technical


resources. Equinix Smart Hands provides a wide range of support, whether you require technical
assistance within an Equinix IBX center or from a remote location. Equinix is equipped to offer a full
scope of services to be there when you cant. IBX technicians are trained to be the eyes and hands for
management of your infrastructure.
Equinix Smart Hands tasks:
On-site technical assistance
Equipment installations
Interface card removal and installation
Test carrier circuits
Take inventory of equipment, recording digital pictures and recording serial numbers
Power cycling a router, server, switch, and soft-booting a server
Move equipment within your space and cabinets
Ladder racking, pre-wiring of patch panels and equipment
Assemble, install and maintain cabling
Verify cable integrity on installed media
Providing visual verifcations
Install, replace or remove equipment, such as a router, switch card, disk drive, memory, etc.
Assistance in the conference room and AV equipment setup
Add, remove or verify a demarcation
Assist with uncrating equipment from boxes and ship replaced equipment
Extend patch cables from the patch panel to equipment
Service Level Objective:
24x7 staffed IBX 24 clock hours
Non 24x7 staffed IBX 24 business hours
More complex requests may take longer
Scheduled Maintenance available
www.equinix.com
Well be there when you cant! Manage your business infrastructure and
maximize operational uptime within an IBX

center by utilizing the Equinix


Smart Hands service.
Contact your local Account
Representative for more
information
Worldwide Corporate Headquarters
Equinix, Inc.
One Lagoon Drive
4th Floor
Redwood City, CA 94065
United States of America
+1 650 598 6000 MAIN
+1 650 598 6900 FAX
info@equinix.com EMAIL

European Headquarters
Equinix Group Ltd.
80 Cheapside
London EC2V 6EE
United Kingdom
+44 845 373 2900 MAIN
+44 845 373 2976 FAX
info@eu.equinix.com EMAIL

Asia-Pacifc Headquarters
Equinix Hong Kong Limited
Suite 6504-07 65/F Central Plaza
18 Harbour Road
Wanchai, Hong Kong
+852 2970 7788 MAIN
+852 2511 3309 FAX
info@ap.equinix.com EMAIL
IBX
Onsite Operational
Coverage Type
Geneva,
Switzerland;
Zurich,
Switzerland
GV1
GV2
ZH1
ZH2
ZH3
ZH4
London,
United Kingdom
LD1
LD2
LD3
LD4
LD5
PRODUCTS & SERVICES
EQUINIX SMART HANDS SERVICES
2013 Equinix, Inc.
DS-EN Smart-Hands-Services-Datasheet 5F6 CL-DD 1302
24x7 Onsite
Operational Coverage
Non 24x7 Onsite
Operational Coverage
*Partner Data Center
IBX
Onsite Operational
Coverage Type
Miami, FL MI2
MI3
New York, NY NY1
NY2
NY4
NY5
NY7
NY8
NY9
Philadelphia, PA PH1
Seattle, WA SE2
SE3
Silicon Valley, CA SV1
SV2
SV3
SV4
SV5
SV6
SV8
Toronto, Canada TR1
IBX
Onsite Operational
Coverage Type
Paris, France PA1
PA2
PA3
PA4
Dusseldorf,
Germany;
Munich,
Germany;
Frankfurt,
Germany
DU1
DU2
FR1
FR2
FR3
FR4
FR5
MU1
MU2
MU3
Amsterdam,
Netherlands;
Enschede,
Netherlands
AM1
AM2
AM3
EN1
ZW1
EMEA
IBX
Onsite Operational
Coverage Type
Atlanta, GA AT1
AT2
AT3
Boston, MA BO1
Chicago, IL CH1
CH2
CH3
CH4
Dallas, TX DA1
DA2
DA3
DA4
Washington, DC DC1
DC2
DC3
DC4
DC5
DC6
DC7
DC8
DC10
DC11
Denver, CO DE1
Los Angeles, CA LA1
LA2
LA3
LA4
LA5
Americas
IBX
Onsite Operational
Coverage Type
Sydney,
Australia
SY1
SY2
SY3
Shanghai, China SH1*
SH2
SH3
SH5
Hong Kong,
China
HK1
HK2
HK3
Tokyo, Japan TY1
TY2
TY3
Singapore SG1
SG2
Asia-Pacifc
Note: Smart Hands is designed to provide Customers
with on-site technical assistance and may include, for
example, Equinix complying with Customers simple
instructions relating to remote management, installation
or troubleshooting of its equipment within an IBX
Center or any other services Equinix deems to be
Smart Hands. With respect to the Smart Hands service
offered by Equinix, Equinixs only obligation is to carry
out the express instructions of Customer; and Equinix
reserves the right to reject a Customers request if such
rejection is reasonable or if such service is not offered
as part of Smart Hands. In addition, Equinix reserves
the right to require that a Customers instructions be
given in additional detail and in writing (which may
be by electronic mail). Notwithstanding the foregoing,
Equinix has the right to perform Smart Hands services
where the Customer fails to timely act or Equinix
has the right to act under the Policies at Customers
expense as part of the Smart Hands service (e.g., suite
cleanliness, shipping).

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