Process Manual

National Skill Certification

and Monetary Reward
Scheme

Version 1.1











Process Manual V 1.1:
National Skill Certification and Monetary Reward Scheme


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Version History

Note:
NSDC has the right to change the contents of this Process Manual at any given point of time. The updated
version will be available on the STAR Scheme website (www.nscsindia.org).

Version
number
Purpose Changes made New
Processes
Author Date of
Creation
V 1.0 Process Manual for
STAR Scheme
N/A N/A NSDC SQA
and
STAR Program
Management
Team
06.09.2013
V 1.1 Capturing Aadhaar
related information of
Trainee
New Process T 9.0 STAR Program
Management
Team
27.09.2013


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Table of Contents
Version History .............................................................................................................................................. 2
Glossary ......................................................................................................................................................... 5
About this Document .................................................................................................................................... 6
Scheme Document of National Skill Certification and Monetary Reward .................................................... 7
Process Owner: NSDC ................................................................................................................................. 16
N 1.0: Sign MoU with SSC ....................................................................................................................... 16
N 2.0: Allocation of Award Numbers across Sector Skill Councils .......................................................... 18
N 3.0: Disbursal of Award Money to Trainee .......................................................................................... 20
Process Owner: SSC .................................................................................................................................... 22
S 1.0: Identification of Qualification Packs for scheme by SSC ............................................................... 22
S 2.0: Affiliation of Assessment Agencies ............................................................................................... 24
S 3.0: Creation of Pool of Assessors ........................................................................................................ 26
S 4.0: Certification ................................................................................................................................... 28
S 5.0: Grievance Redressal ...................................................................................................................... 30
Process Owner: Training Partners............................................................................................................... 34
T 1.0: Affiliation of Training Partners affiliated to NSDC ........................................................................ 34
T 2.0: Affiliation of Training Partners affiliated to Government schemes .............................................. 37
T 3.0: Affiliation of Non-NSDC and Non-Government Training Institutions/Vocational Training
providers ................................................................................................................................................. 41
T 4.0: Enrolment of trainees by Training Partner ................................................................................... 44
T 5.0: Submit Assessment Fees to SSC .................................................................................................... 49
T 6.0: Issuance of Aadhaar number ........................................................................................................ 54
T 7.0: Conduct Training ........................................................................................................................... 56
T 8.0: Facilitate conduct of Assessment process .................................................................................... 57
T 9.0: Capture of Aadhaar Number / Enrolment ID of Trainees ............................................................ 59
Process Owner: Assessment Agency .......................................................................................................... 61
A 1.0: Conduct Assessment ..................................................................................................................... 61
Annexures ................................................................................................................................................... 64
Annexure I Format for distribution of Award Numbers....................................................................... 65
Annexure II Format for Assessment Criteria ........................................................................................ 67


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Annexure III Indicative Points for drafting SLA between SSC and Assessment Agency ....................... 72
Annexure IV- Application Form Affiliation to SSC by Training Providers (affiliated to Government
Schemes and NSDC) ................................................................................................................................ 74
Annexure V - Affiliation Protocol Document for affiliating Vocational Training Providers that are not
affiliated with Government Schemes or NSDC ....................................................................................... 88
Annexure VI Pointers for drafting MoU/Undertaking between SSC and Training Partners .............. 129
Annexure VII Format for sharing information with the Assessment Agencies .................................. 132


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Glossary

Term Detail
DBT Direct Benefit Transfer
GC Governing Council
IFSC Indian Financial System Code
MoU Memorandum of Understanding
NEFT National Electronic Funds Transfer
NOS National Occupation Standard
NPR National Population Register
NPCI National Payments Corporation of India
NSDA National Skill Development Agency
NSDC National Skill Development Corporation
NSDF National Skill Development Fund
PB Pitney Bowes
QP Qualification Pack
QRC Quality Review Committee
SDMS Skill Development Management System
SLA Service Level Agreement
SSC Sector Skill Council
ST Service Tax
STAR Standard Training Assessment & Reward
TP Training Partner
UID Unique Identification number
UIDAI Unique Identification Authority of India
VTP Vocational Training Provider



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About this Document

This document is a Process Manual that can be used as a guide by all partners and stakeholders,
including NSDC, Sector Skill Councils, Training Partners, Assessment Agencies and Assessors,
during implementation of the National Skill Certification and Monetary Reward Scheme.


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Scheme Document of National Skill Certification and Monetary Reward

1. Objectives

The objective of this Scheme is to encourage skill development for youth by providing monetary
rewards for successful completion of approved training programs. Specifically, the Scheme aims
to:
Encourage standardization in the certification process and initiate a process of creating
a registry of skills
Increase productivity of the existing workforce and align the training and certification to
the needs of the country.
Provide Monetary Awards for Skill Certification to boost employability and productivity
of youth by incentivizing them for skill trainings
Reward candidates undergoing skill training by authorized institutions at an average
monetary reward of Rs. 10,000 (Rupees Ten Thousand) per candidate.
Benefit 10 lakh youth at an approximate total cost of Rs. 1,000 Crores.

2. Background

The Finance Minister in his Budget Speech of 2013 proposed a scheme to encourage skill
development for youth by providing monetary rewards for successful completion of approved
training programs. Excerpts from the Finance Ministers speech are presented below:

A large number of youth must be motivated to voluntarily join skill development
programmes. I propose to ask the National Skill Development Corporation to set the
curriculum and standards for training in different skills. Any institution or body may offer
training courses. At the end of the training, the candidate will be required to take a test
conducted by authorized certification bodies. Upon passing the test, the candidate will
be given a certificate as well as a monetary reward of an average of 10,000 per
candidate. Skill-trained youth will give an enormous boost to employability and
productivity. On the assumption that 10,00,000 youth can be motivated, I propose to
set apart 1,000 crore for this ambitious Scheme. I hope that this will be the trigger to
extend skill development to all the youth of the country.

Accordingly, this Scheme is hereby implemented to achieve the stated objectives.

3. Key Features
The broad contours of the Scheme are given as below:


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1.1 This Scheme shall be implemented through Public-Private and Public-Public
partnerships.
1.2 Definitions of terms and expansions of acronyms used in this document are listed
in Annexure 1.
1.3 NSDC will be the implementing agency for this Scheme.
1.4 National Skill Development Fund (NSDF) Trust shall monitor the implementation of
the Scheme, using mutually agreed criteria with NSDC.
1.5 The Scheme will provide monetary incentives for successful completion of,
market-driven skill training to approximately ten lakh youth in in a span of one
year from the date of implementation of the scheme.
1.6 All trainings will be specifically oriented for developing skills in specific growth
sectors.
1.7 Assessment and training bodies for all purposes of the Scheme will be separate
and no overlap of roles will be allowed to maintain transparency and objectivity.
1.8 The monetary reward will be wholly funded by the Ministry of Finance,
Government of India, and will be affected through direct bank transfer to the
beneficiaries accounts. For facilitating the smooth disbursement as prescribed
under the scheme, the entire money along with the additional implementation
fund will be transferred to National Skill Development Fund for further utilization
by NSDC.
1.9 Appropriate consideration will be provided to the economically backward sections.

4. Strategy & Approach
4.1 Eligible Sectors and Job Roles
a) While the Scheme is intended to cover all job roles in all sectors, it will initially
cover only a limited number of high-market-demand Job Roles in specified
economic sectors from Levels 1 to 4 in the NSQF.
b) National Occupational Standards (NOSs) and Qualification Packs (QPs) for these
roles will be prepared by the respective SSCs, and will constitute 80% of the entry-
level workforce in priority sectors.
4.2 Training Content and Eligible Providers
a) To ensure that benefit is extended only to the trainees taking courses which are
aligned to NOSs and QPs for eligible Sectors and Job Roles, a select list of training
institutions to offer these courses will be approved for the purposes of this
Scheme.
b) All institutions, government or private (who, during the last two years, have been
selected by any State Government or any Ministry of the Government of India to
implement any Government funded or sponsored Scheme), or are NSDC partners,
shall be deemed to be part of the approved list of training providers under this
Scheme. All such deemed approved training providers will need to get each
training course they propose to offer, aligned to NOS and QPs of various eligible
job roles corresponding to Levels 1 to 4 as designed by SSCs.


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c) Those training providers, who have no prior affiliation with any government
institution or NSDC, will go through a pre-screening process of the SSCs according
to an Affiliation Protocol prepared by NSDC/SSC.
d) The willingness of a training provider to permit trainees to pay part of their fees
after the monetary reward has been received, shall be considered while approval
is granted for such training provider to be part of the Scheme.
e) No fees shall be charged by the SSCs for the approval process of training providers
at Para 4.2 (b) above, for each Courseware aligned to a job role. Charges will be
applicable only for training of trainers and their assessments. The fees to be
charged by SSCs for the training providers as at para 4.2(c) will be determined in
due course.
f) The list of all the training providers in the skill development space that have been
associated with any government institution shall be available on the NSDA
website.
g) The list of all the training providers in the skill development space that are NSDC
partners, and those that are pre-screened as per Para 4.2 (c) above shall be
available on the NSDC website in addition to the QPs, NOS, Approved Sectors and
Job Roles.
h) Training programs will be for a minimum of 30 days duration and will include
training on social skills like health, hygiene, communication skills etc. It will be
ensured that assessments are planned by SSCs only after completion of the
training. The duration of training may also include On the Job training, Internships
etc. if required.

4.3 Assessment and Certification
a) No entity that is engaged in providing training under this Scheme shall be eligible
to be approved as an assessment and certification agency.
b) All assessment agencies will be pre-screened and approved by the SSCs and their
details updated on the SDMS.
c) Initially a select set of assessment agencies with national presence, selected as
assessment agencies with Central/State Govt. and having demonstrated ability to
assess the eligible training content w.r.t NOS and QPs, will be selected by SSCs.
Later the Scheme would be made open to all eligible assessment agencies.
d) In due course, any institution or body offering assessment services can apply to
work with specific SSCs, for designated NOS and QPs for eligible sectors and job
roles.
e) All assessments will conform to assessment guidelines laid down by the concerned
SSC for each QP. Any candidate can undergo assessment any number of times for
qualifying for a particular job role, at any approved assessment agency. A
candidate has to undergo formal training as a prerequisite for assessment.
f) Assessment Fees charged to candidates for each assessment will be capped as
follows:


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i. Courses aligned to shop floor job roles in manufacturing maximum Rs. 1,500
ii. All other Courses maximum Rs. 1,000
g) Maximum Registration and approval fees to be charged by the SSCs for the
approval process of assessment agencies are available in Annexure II.

4.4 Eligible Beneficiaries

In line with the objectives stated above, this Scheme is applicable to any candidate of
Indian nationality who:
a) undergoes a skill development training in an eligible sector by an eligible training
provider as defined above;
b) is certified during the span of one year from the date of launch of the scheme by
approved assessment agencies as defined above;
c) is availing of this monetary award for the first and only time during the operation
of this Scheme.

The Scheme is currently meant only for candidates availing themselves of skill
development trainings from eligible providers.

4.5 Monetary Awards

a) The banking network will be used for direct transfer of the funds to the candidates
/ training provider. The reward corpus will be placed with a nodal bank in each
District in consultation with the Indian Banks Association that will then create a
consortium to ensure disbursement of the amount into the account of the
beneficiary/ies. Details of such Banks in each district would be given wide publicity
on relevant websites.
b) Monetary Award for Certification is as follows:
Sectors NSQF Levels 1 & 2 NSQF Levels 3 & 4
Manufacturing Courses Rs. 10,000 Rs. 15,000
Service & Other Sectors Rs. 7500 Rs. 10,000
c) Each category would have pre-defined number of awards. The numbers for each
category will be decided by NSDA in consultation with NSDC.
d) In order to enable the financially disadvantaged to use the reward money to fund
a part of the training cost, the training providers will allow candidates to pay some
amount of the course fee after receipt of the monetary reward. At the time of the
enrollment for the course, the trainee will have to pay some part of the course fee
(to be decided separately), so that the candidate has a sustained interest in the
completion of the course.
e) A Complaints / Grievance cell for this Scheme would be set up which shall include
representatives of the SSCs, the NSDC and the NSDA. The first level of redress


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would be the Governing Council of the relevant SSC and a second level would be
the NSDA.

4.6 Evaluation and Monitoring

a) Skill Development System (SDMS) will have the central repository of data which
can be utilized by various stake holders to monitor this Scheme.
b) All agencies, like SSCs, training institutions, assessment agencies etc. will have
access to SDMS to maintain a central repository of training data.
c) Independent evaluation of the Scheme will be done by the NSDA based on agreed
criteria with NSDC.

5. Process for availing the benefits of the Scheme

5.1 The candidate can enroll in any course from the list of registered courses in specified
high demand sectors. The candidate can pursue the course with any of the approved
training providers.
5.2 The candidate needs to intimate the training providers that he/she intends to
participate in the Scheme. The details of the student shall then be entered in to the
SDMS database along with the UID/NPR number (if neither is available, the mobile
number of the candidate), and contact details. The training provider will facilitate
the enrolment of the candidate in UIDAI/NPR Scheme and update the mobile
number with the UID/NPR number.
5.3 Candidates from economically disadvantaged sections will be allowed to pay initial
fees equal to the difference between the training cost and the reward money they
are eligible for. In such cases the candidate can authorize payment of the reward
money to be directly transferred to the training provider after the candidate
successfully passes the assessment. Bank account details of such candidates shall be
mandatorily taken at the time of registration, or at the time of opening of account.
5.4 After completion of the training, the candidate may get assessed by any of the
approved assessment agencies as specified in 4.3 above.
5.5 The details of the assessments are captured on SDMS and forwarded to the
concerned SSC electronically.
5.6 The assessment agency, in association with SSCs, will award a secure certificate with
a QR bar code for successful completion and assessment of a course through the
SDMS. The certificate will be electronically verified using a CAM device and linked to
UID/NPR number of the candidate.
5.7 If the candidate has successfully completed a course which is already being certified
by agencies other than SSCs in the existing market scenario, such as universities,
school boards, NCVT, SCVT, internationally recognized certification agencies etc.,
SSCs shall work with these institutions for reward of dual certification for the course.
5.8 The certification fees shall be paid by the candidate to the assessment agencies as
defined in 4.3 (f) above.


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5.9 The award and issue of the certificate will be captured in SDMS.
5.10 After successfully meeting all eligibility criteria as specified in 4.4 above, the
candidate shall be eligible for the monetary reward.
5.11 After verification of the secure certificate by the approved training provider and
updation of SDMS, NSDC will instruct the bank to credit the candidates bank
account directly. Alternately the award money may also be paid as A/C payee bank
draft in the name of the beneficiary.
5.12 Where the fees have been paid in part, the training provider will be paid by NSDC
through a direct bank transfer.
5.13 Once the monetary reward is given under the Scheme and the candidates record
has been updated on SDMS, no further payment will be made using the secure
certificate.



















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Annexure 1 of Scheme Document

Definitions

a) NSDA The National Skill Development Agency (NSDA) is an autonomous body,
constituted by the Government of India and subsumes the erstwhile National
Council on Skill Development (PMNCSD), the National Skill Development
Coordination Board (NSDCB) and the Office of the Adviser to PM on Skill
Development (OAPM). The NSDA will anchor the National Skills Qualifications
Framework (NSQF) and will facilitate the setting up of professional certifying
bodies in addition to the existing ones.

b) NSDC The National Skill Development Corporation (NSDC) has been instituted to
foster private sector initiatives in skill development. It is a Private Public
Partnership (PPP) organization with representatives of Government and Industry
Associations on its Board.

c) SSCs Sector Skill Councils (SSCs) are industry-led bodies, who would be
responsible for the defining the skilling needs, concept, processes, certification,
accreditation of their respective industry sectors. The SSCs shall prescribe the
NOSs and QPs for the job roles relevant to their industry, and shall work with the
NSDA to ensure that these are in accordance with the NSQF.

d) NSQF The National Skill Qualification Framework (NSQF) would be a descriptive
framework that organizes qualifications according to a series of levels of
knowledge, skills and aptitude. These levels are defined in terms of learning
outcomes i.e., the competencies which the learners must possess regardless of
whether they were acquired through formal, non-formal or informal education
and training. It is, therefore, a nationally integrated education and competency
based skill framework that will provide for multiple pathways both within
vocational education and vocational training and among vocational education,
vocational training, general education and technical education, thus linking one
level of learning to another higher level to enable a person to acquire desired skill
levels, transit to the job market and return to skill development to further upgrade
their skill sets.



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e) NOSs National Occupational Standards (NOSs) specify the standard of
performance an individual must achieve when carrying out a particular activity in
the workplace, together with the knowledge and understanding they need to
meet that standard consistently. Each NOS defines one key function in a job role.
In their essential form, NOSs describe functions, standards of performance and
knowledge/understanding.

f) QPs A set of NOSs, aligned to a job role, called Qualification Packs (QPs), would
be available for every job role in each industry sector. These drive both the
creation of curriculum, and assessments. These job roles would be at various
proficiency levels, and aligned to the NSQF.NOSs and QPs for job roles in various
industry sectors, created by SSCs and subsequently ratified by appropriate
authority, would be available online and updated from time to time.

g) SDMS The Skill Development Management System (SDMS) has been developed
and maintained by the NSDC.
























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Annexure II of Scheme Document

Maximum Registration and Approval Fees to Be Charged by SSCs to Assessment Agencies









S.No Cost Head Cost (Rs)
1. Visit by SSC Team to Assessment Agency
(a) Application Fees One Time 10,000
(b) Visit Fee for spread over two to three days - Annual
Compliance Check
Document Checks
Alignment check to database and test of
reporting runs
40,000
Total 50,000
2. Train the Assessor Fee per candidate/ Course 10,000


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Process Owner: NSDC
N 1.0: Sign MoU with SSC

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
Draft an MoU to
be signed
between NSDC
and SSC
SQA - NSDC

MoU will have the following
Annexures and will be
shared by NSDC with SSCs
separately.

1. Definitions
2. List of 17 Sector Skill
Councils and Job
Roles
3. Affiliation Protocol
Document
Training Partners
4. Affiliation format
NSDC and
Government
Training Partners
5. Maximum
Registration and
Approval Fees
charged by SSC to
AA
6. Assessment Process
7. Suggested
MOU/Undertaking
points between SSC
and TPs
8. Suggested SLA
points between
Assessment
Agencies and SSC



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Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
Please note that the list of
SSCs and Job Roles may be
updated at a later stage and
will be available on the STAR
scheme website
(www.nscsindia.org)
2.
Share with all
SSCs
participating in
the scheme in
soft copy
SQA NSDC
3.
SSC to execute
2 copies of MoU
on plain paper
(along with all
Annexures) and
share with
NSDC
SSC
Please note that all pages of
the MoU needs to be signed
by either the SSC Chairman
or any Member of SSC
Governing Council. [
All pages of the MoU have
to be stamped
All pages of the Annexures
need to be initialled by
either the SSC Chairman or
Member of Governing
Council or CEO
4.
SSC to share
both copies of
the signed MoU
and all
Annexures with
NSDC
SSC
5 working
days from
receipt of
soft copy of
MoU from
NSDC by
SSC

5.
Sign MoU
between NSDC
and SSC
CEO-NSDC
10 working
days from
receipt of
soft copy of
MoU from
NSDC by
SSC






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Process Owner: NSDC
N 2.0: Allocation of Award Numbers across Sector Skill Councils

Process Details:

Step
Number
Activity Brief Responsibility Timeline
(Optional)
Remarks
(If Any)
1. Sector Skill Councils in consultation
with their Chairman/Governing Council
will decide on the Award Number that
they will like to target.

The inputs on deciding the Award
Number can be taken by SSCs on the
basis of the Skills Gap Study conducted
by NSDC and/or on the basis of their
own judgement on the availability of
jobs pertaining to their sector.
SSC Skill Gap Studies
conducted by NSDC
are available on NSDC
website
2. SSC after finalizing the overall award
number for the scheme will distribute
the targeted number in the quarterly
buckets as appended in the process
document annexures.
SSC Please refer to:
Annexure I: Format
for distribution of
Award Numbers

NSDC will normalize
the numbers across
all SSCs
3. NSDC will share the final awarded
numbers with all SSCs and seek their
concurrence and alignment before
making it public
SSC 2 working
days
After receiving the
inputs from SSC and
discussion with them,
NSDC will finalize the
Award number in 2
working days
4. The award number once finalized will
not be altered. If a Sector Skill Council
adds additional QPs, they will have to
manage the inclusion within the
allocated award number
SSC NSDC will have the
right to reallocate any
non-performing SSC
numbers to allocate
them to a better
performing SSC
5. If additional Sector Skill Council gets
added , they will be allocated numbers
from the reserved numbers with NSDC
NSDC
6. Once the numbers are finalized they NSDC


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Step
Number
Activity Brief Responsibility Timeline
(Optional)
Remarks
(If Any)
will be uploaded on the Website
7. From the allocated Award Numbers,
SSC will distribute it to the Affiliated
Training Partners under intimation to
NSDC
SSC


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Process Owner: NSDC
N 3.0: Disbursal of Award Money to Trainee

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
Training Partner enrols trainees for a
batch in line with Process T 4.0
Training
Partner

2.
If the Trainee does not have an
existing bank account, the Training
Partner informs the nearest branch of
the Lead Bank (identified by NSDC) to
open a bank account for the Trainee
Training
Partner

3.
In case a Training Partner agrees to
provide training on credit, the Trainee
is expected to submit an
Authorization signed by the trainee
Training
Partner
On date of
enrolment
The Authorization signed
would be an acceptance by
the Trainee that when
he/she receives the
monetary award money
(after clearing the
assessment and receiving a
certificate), the amount
he/she owes to the
Training Partner would be
auto debited from their
bank account
When credit is provided to
a trainee, it is mandatory
that the Trainee opens a
bank account with the Lead
Bank, in case the trainee
does not have an existing
account with the Lead
Bank.
4.
Training Partner will submit the
signed Authorization at the Bank
branch where the Trainees account is
opened by the Lead Bank
Training
Partner

5.
Trainee undergoes training as per
Process T 7.0
Training
Partner


6.
Trainee undergoes Assessment as per
Process A 1.0
Assessment
Agency


7.
Post assessment of the trainee, the
STAR Program Management team
SSC
1 working
day after



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Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
receives a validated list of candidates
who have passed assessment duly
verified by SSCs along with the course
fee details paid by the trainee
passing
assessment
and being
certified
8.
STAR Program Management team to
provide a final list to Lead Bank along
with the Debit authority of
successfully passed trainees with
Aadhaar numbers linked to bank
accounts.

STAR Program
Management
team
2 working
days after
list being
shared with
STAR
Program
Manageme
nt team


9.
Bank to prepare DBT instruction files
for Direct Benefit Transfer on the
basis of the list received from NSDC in
the format specified by NPCI.
Bank

10.
Bank to make payment to Trainees
bank account based on instruction
given by NSDC as per formal DBT
payment process
Bank
1 working
day after
receiving
request
from NSDC

11.
Bank branch (where Trainee has the
account) to auto debit the Trainee
account and transfer money to
Training Partner account based on the
Authorization submitted
Bank
Same day
as DBT to
Trainee
account






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Process Owner: SSC
S 1.0: Identification of Qualification Packs for scheme by SSC

Process Details:
Step
Numbe
r
Activity Brief Responsibility Timeline
(Optional)
Remarks
(If Any)
1. Identify the QPs and NOS for
the scheme (that are for
Levels 1 -4)
SSC
2. QPs identified must be QRC
cleared
SSC
3. Ensure all QRC approved QPs
and NOS are uploaded on
NSDC website for the
scheme
STAR Program
Management
team - NSDC

4. Assessment criteria to be
submitted to NSDC for the
identified QPs
SSC 5 working
days from
date of
notification
of the QP to
NSDC
If the criteria is not
submitted then a
time interval will
be provided by
NSDC to particular
SSC
if the SSC fails to
submit the
assessment
criteria by the
revised date, the
particular QP will
be removed from
the website
Please refer
Annexure II
Format for
Assessment
Criteria
5. Prepare and submit a
Question Bank related to the
identified QPs to NSDC
SSC 10 working
days from
date of
notification



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of the QP to
NSDC
6. Share the Question Bank for
each of the QPs with the
Assessment Agencies
SSC To provide an
insight to
Assessment
agency about the
type of questions
which can be
covered in the
assessment


Process Manual V 1.1:
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Process Owner: SSC
S 2.0: Affiliation of Assessment Agencies

Process Details:

Step
Numbe
r
Activity Brief Responsibility
Timeline
(Optiona
l)
Remarks
(If Any)
1.
SSC to identify Assessment Agencies that can
get affiliated with SSC for undertaking
assessments under the Scheme
SSC
Eligible Assessment agencies
include
Assessment agencies with
national presence and
having demonstrated
ability to assess the eligible
training content with
respect to NOS and QPs
Assessment Agencies
formed by SSC, but
operating independent of
SSC
Assessment agencies
participating in
assessments of training
programs under other
government schemes
Trade associations
Industry bodies
2.
Interested Assessment Agencies approach
SSCs, pay the necessary affiliation fee
(prescribed by SSC) through electronic means
and get affiliated through a standard affiliation
process set by SSC

Please note that the
payment cannot be made
in cash
3.
NSDC suggests inputs on SLA to be signed
between SSC and Assessment Agencies and
share them with SSCs
NSDC
Please refer to:
Annexure III Indicative points
for drafting SLA with
Assessment Agency_
4.
Develop the SLA for assessment agencies to
sign covering aspects related to delivery,
revenue sharing and non-conflict activities etc.
SSC
5. Sign SLA with Assessment Agency SSC
Please note that the SLA
must take into account


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Step
Numbe
r
Activity Brief Responsibility
Timeline
(Optiona
l)
Remarks
(If Any)
penalties if assessments are
not done in time or if
improper conduct by the
Assessment Agency
6.
SSC shares copy of SLA signed with
Assessment Agency with STAR Program
Management Team
SSC
7.
STAR Program Management Team uploads
details of Assessment Agency on STAR Scheme
Website
STAR Program
Management
Team




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Process Owner: SSC
S 3.0: Creation of Pool of Assessors

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
Invite potential assessors for training
and certification by reaching out to
the relevant industry bodies and
associations, and by publishing on the
SSC website
SSC

2.
Interested assessors can also reach
out to SSC for affiliation
Assessor
Please note that
individual assessors
have to be
contracted by
Assessment
Agencies to conduct
assessments
3.
Pre-screen assessors to ensure
relevant industry experience and
integrity
SSC

4.
Conduct assessment for assessors as
per the following guidelines:
Board of Assessment comprising
of at least two GC members.
Assessment by Industry
representatives
Assessment based on both technical
& assessment competencies.
SSC

5.
Provide certification under the
following guidelines to assessors:
Qualified on appropriate QP
Each assessor to be registered
using a Unique ARC (Assessor
Registration Code)
SSC

6.
SSC to enter the relevant details of all
certified assessors on SDMS
SSC
1 working
day

7.
SSC to share details of Assessors in
the Pool with all Assessment agencies
that have affiliated with
SSC
1 working
day

8.
Assessment agencies will identify and
sign contracts with selected assessors
Assessment Agency
Please note that an
assessor can only be


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Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
from the pool contracted by one
assessment agency



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Process Owner: SSC
S 4.0: Certification

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
Provide high resolution logo of SSC and
signature of signing authority of SSC to
NSDC
SSC
2.
SSC to sign an agreement of lease or
tariff with Pitney Bowes for the
generation of certificates with unique
QR code
SSC
3. Install Pitney Bowes CAM device at SSC SSC
4.
After assessment is completed by
assessment agency and shared on
SDMS, SSC to review the assessment
completion information for any
discrepancy
SSC
5.
SSC will approve the assessment results,
if found to be in order on SDMS
SSC
6.
SDMS will generate an excel sheet in a
predefined format (with trainee name,
course, assessment marks etc.) that will
be input to the Pitney Bowes CAM
device
SDMS
7.
SSC will trigger certificate generation on
Pitney Bowes CAM device for each of
the certified trainees (only if Aadhaar
number of trainee is available)

SSC
Certificate cannot be
generated if the Aadhaar
number of the trainee is
not available
In case the Aadhaar
number is not available, the
trainee is expected to
secure an Aadhaar number
before he can be given a
certificate
8.
Pitney Bowes system will generate the
certificates for each of the certified
trainee (who has an Aadhaar number)
in PDF format.
Pitney Bowes
system



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9.
Review certificates generated for
accuracy of information
SSC
10.
Dispatch soft copy of certificate to the
Training Partner, who can print and
handover Certificate to the trainee
SSC
11.
Record on SDMS that Certificate of
trainee has been generated and
dispatched
SSC



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Process Owner: SSC
S 5.0: Grievance Redressal

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
SSC will constitute a
Complaints/Grievance cell for the STAR
Scheme comprising of 2 members from
its Governing Council and its CEO
SSC
Complaints/Grievance Cell
will be specific to STAR
Scheme
The first level of redress
for any
complaint/grievance from
any involved stakeholder
related to the STAR
Scheme will be handled by
the Complaints/Grievance
Cell of the specific SSC
2.
SSC will share constitution of its
Complaints/Grievance cell with NSDC-
SQA and STAR Program Management
Team
SSC
By 16 Sept
2013

3.
SSC will nominate a contact person with
mobile number and create a separate
email id to receive
complaints/grievances
SSC
By 16 Sept
2013

4.
SSC will update its website with details
of its Complaints/Grievance Cell
SSC
By 16 Sept
2013

5.
SSC will set dates for handling
Complaints/Grievances providing 2 days
every month (with at least 10 working
days between each date)
SSC
The schedule of dates for
the SSC
Complaints/Grievance
Council in the month must
be updated by the SSC on
the 1
st
of every month on
the SSC website
6.
Details of SSC Complaints/Grievance
Cell will be updated on the STAR
website (www.nscsindia.org)
STAR Program
Management
Team
Within 2 days
of receipt
from SSC

7.
As a second level grievance redressal, a
Complaints/Grievance cell will be setup
constituting members from NSDA,
NSDC and SSC;
NSDA
This Cell will handle queries
that are not handled to the
satisfaction of the
complainant by the SSC


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Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
Complaints/Grievance Cell,
or those are escalated by
individual SSC
Complaints/Grievance Cell
Decisions taken by the
second level
Complaints/Grievance cell
will be final and binding on
all stakeholders that are
party to the
complaint/grievance
8.
Details of the Second Level
Complaints/Grievance Cell will be made
available on the NSDA website once
constituted
NSDA 30 Sept 2013
The NSDA
complaint/Grievance will
have the NSDA, NSDC
representatives and the GC
member/CEO of the
concerned SSC
9.
Details of the Second Level
Complaints/Grievance Cell will be made
available on the STAR scheme website
(www.nscsindia.org) once constituted
STAR Program
Management
Team
30 Sept 2013
10.
A complaints/grievance from any
stakeholder must be directed first to
the SSC involved. Alternatively the
complainant can file his/her grievance
on the STAR Call Centre Number.
Complainant
Call Centre to
inform SSC
within 24
Hours

11.
SSC will consolidate all
complaints/grievances received and
prepare a schedule for handling them
by the SSC Complaints/Grievance Cell
SSC
The schedule will be
created for the date(s)
decided by SSC (as in Step
number 5)
12.
The SSC will provide a fixed time slot for
each complainant to express his/her
complaint/grievance based on the
schedule created by SSC
SSC
The complainant must be
informed of the time slot at
least 3 working days prior
to his/her timeslot
The SSC
Complaints/Grievance Cell
may choose to hear
complaints/grievances in
person or over a telephonic
call; Details of the
modalities will be shared
with the complainant
13. The SSC Complaints/Grievance Cell will SSC Within 10


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Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
hear the grievance/complaint received
from the complainant either in person
or over telephonic call
Complaints/
Grievance Cell
working days
from receipt
of grievance
or at the next
sitting/
meeting date
of the SSC
Complaints/
Grievance
Cell,
whichever
date is earlier
14.
In case the SSC Complaints/Grievance
Cell, before taking a decision, requires
additional information or additional
views of party(ies) that are not in the
meeting/call, they may choose to
reschedule the hearing
SSC
Complaints/
Grievance Cell

This additional
information must be
provided by the
requested party before
the next sitting/meeting
date of the Cell
The other parties
involved in the
complaint/grievance
must be also be present
(either physical or on
call) at the next
hearing/meeting
A new date for hearing
the complaint/grievance
will be provided once
the additional
information is
submitted to the SSC

15.
In case the SSC Complaints/Grievance
Cell has the requisite information to
take a decision, they will do so during
the meeting/hearing and inform the
complainant on the call or in the
meeting; After the meeting, the
decision will also be communicated to
the complainant over e-mail
SSC
Complaints/
Grievance Cell
All details
would be
updated on
SSC and STAR
websites by
the SSC in 4
working days

16.
The SSC Complaints/Grievance Cell may
choose to refer the case to the NSDA
Grievance Council in case the grievance
SSC
Complaints/
Grievance Cell
Within 4
working days
of Meeting of



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Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
is found to be beyond the immediate
scope/control of the SSC
SSC
Complaints/
Grievance
Cell
17.
In case, the complainant is not satisfied
with the action taken by the SSC
Complaints/Grievance Cell, the
Complainant may choose to escalate
the grievance to the Second Level
Complaints/Grievance Cell over email
and/or in written form (refer to Step
number 8)
Complainant
18.
Second Level Complaints/Grievance Cell
will set dates for handling
Complaints/Grievances by providing
minimum 1 day every month
Second Level
Complaints/
Grievance Cell
By 15
th
of
previous
month
The schedule of dates for
the Second Level
Complaints/Grievance Cell
in the month will be
provided by NSDA and
same will be published on
STAR scheme website
19.
The Second Level Complaints/Grievance
Cell will hear the grievance/complaint
received from the complainant or those
escalated by individual SSC
Complaints/Grievance Cells, either in a
physical meeting or over telephonic call
Second Level
Complaints/
Grievance Cell

The Second Level
Complaints/Grievance Cell
may, at its discretion, take
into consideration the
action recommended by
the SSC
Complaints/Grievance Cell
on the specific complaint
20.
The Second Level Complaints/Grievance
Cell will recommend action to be taken
on the complaint received
Second Level
Complaints/Gr
ievance Cell
Within 20
working days
from receipt
of complaint
by Second
Level
Complaints/
Grievance
Cell
Decisions taken by the
second level
Complaints/Grievance cell
will be final and binding on
all stakeholders that are
party to the
complaint/grievance
21.
SSC will maintain record of all
Complaints/Grievances along with
action taken/decisions made by the SSC
Complaints/Grievance Cell as well as
the Second Level Complaints/Grievance
Cell
SSC
The complaints/grievance
records of the month will
be submitted to SSC to
STAR Program
Management Team by the
5
th
day of the subsequent
month.


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Page | 34

Process Owner: Training Partners
T 1.0: Affiliation of Training Partners affiliated to NSDC

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
SSC to identify QRC approved
NOS and QPs (Levels 1-4) in the
NVEQF/NSQF that they want to
include under the STAR scheme
SSC
2.
SSC to share identified QRC
approved NOS and QPs (Levels
1-4) in the NVEQF/NSQF with
NSDC
SSC
3.
NSDC will upload the identified
QRC approved NOS and QPs
(Levels 1-4) on STAR scheme
website
STAR Program
Management
team - NSDC

Training Partners can
access the NOS and QPs
(Level 1-4) before
expressing interest in
affiliation for the scheme
4.
SSC to also make available
identified QRC approved NOS
and QPs (Levels 1-4) for the
scheme on SSC website
SSC
Training Partners can
access the NOS and QPs
(Level 1-4) before
expressing interest in
affiliation for the scheme

5.
Training Partner will access the
NOS and QPs and assess their
readiness to offer courses based
on their existing infrastructure,
trainers, lab facilities etc.
Training Partner
(affiliated with
NSDC)

6.
Training Partner will align their
courses to NOS and QPs of
various eligible job roles
corresponding to Levels I to IV of
the NVEQF/NSQF
Training Partner
(affiliated with
NSDC)

7.
Training Partner will submit a
hard copy of the application
Training Partner
(affiliated with

Please refer to:



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Page | 35

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
form along with hard copies of
the relevant documents to the
concerned SSC
NSDC) Annexure IV Affiliation
Format Affiliation to
SSC by Training Providers
(affiliated to Government
Schemes and NSDC)

Annexure VI Pointer for
Undertaking to be signed
between SSC and TP


Affiliation of the TP will
be for specific job roles
Every page of all
documents submitted
have to be signed and
stamped
The Affiliation fee for
Training Partners
(affiliated to NSDC) is
waived off
8.
SSC to revert to Training Partner
with award affiliation document
and signed undertaking
SSC
Within 5
working days
from receipt
of application
from Training
Partner
(affiliated to
NSDC)
NSDC funded Training
Partners are under the
due diligence of NSDC
and their performance is
monitored by NSDC.
Hence, they are auto
eligible for this scheme
and should be approved
by SSC to participate in
the scheme
SSC is required to clarify
any queries with Training
Partner within the
timeline specified
alongside.
Please note that the
affiliation is only for the
implementation of the
STAR scheme and is valid
only for the
currency/tenure of the
scheme


Process Manual V 1.1:
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Page | 36

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
9.
Copy of the Affiliation
documents is sent to STAR
Program Management team
NSDC for record
SSC
10.
SSC to share information
on Training Partner with
NSDC (STAR Program
Management team)
through e-mail at
star@nsdcindia.org
SSC
The STAR Program
Management Team will
manage the
star@nsdcindia.org email
id
11.
Details of the Training
Partner will be updated
on the Scheme website
STAR Program
Management
team - NSDC

12.
Login details will be
created and shared with
Training Partner to
access SDMS (if not
created already)
STAR Program
Management
team - NSDC





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Page | 37


Process Owner: Training Partner
T 2.0: Affiliation of Training Partners affiliated to Government schemes

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
SSC to identify QRC approved
NOS and QPs (Levels 1-4) in the
NVEQF/NSQF that they want to
include under the STAR scheme
SSC
2.
SSC to share identified QRC
approved NOS and QPs (Levels
1-4) in the NVEQF/NSQF with
NSDC
SSC
3.
NSDC will upload the identified
QRC approved NOS and QPs
(Levels 1-4) on STAR scheme
website
STAR Program
Management
team - NSDC

All institutions,
government or
private (who, during
the last two years,
have been selected
by any State
Government or any
Ministry of the
Government of India
to implement any
Government funded
or sponsored
Scheme) shall be
deemed to be part
of the approved list
of training providers
under this Scheme.
Interested Training
Partners (affiliated to
Government schemes)
can access the NOS
and QPs (Level 1-4)
before expressing
interest in affiliation
for the scheme


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Page | 38

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
4.
SSC to also make available
identified QRC approved NOS
and QPs (Levels 1-4) for the
scheme on SSC website
SSC
All institutions,
government or
private (who, during
the last two years,
have been selected
by any State
Government or any
Ministry of the
Government of India
to implement any
Government funded
or sponsored
Scheme) shall be
deemed to be part
of the approved list
of training providers
under this Scheme.
Interested Training
Partners (affiliated to
Government schemes)
can access the NOS
and QPs (Level 1-4)
before expressing
interest in affiliation
for the scheme

5.
Interested Training Partner will
access the NOS and QPs and
assess their readiness to offer
courses based on their existing
infrastructure, trainers, lab
facilities etc.
Training Partner
(affiliated with
Government
schemes)

6.
Training Partner will align their
courses to NOS and QPs of
various eligible job roles
corresponding to Levels I to IV of
the NVEQF/NSQF
Training Partner
(affiliated with
Government
schemes)

7.
Training Partner will submit a
hard copy of the application
form along with hard copies of
Training Partner
(affiliated with
Government
schemes)

Please refer to :

Annexure IV
Affiliation Format


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Page | 39

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
the relevant documents to the
concerned SSC
Affiliation to SSC by
Training Providers
(affiliated to
Government Schemes
and NSDC)

Annexure VI Pointer
for Undertaking to be
signed between SSC
and TP

Affiliation of the TP
will be for specific job
roles
Every page of all
documents submitted
have to be signed and
stamped
The Affiliation fee for
Training Partners
(affiliated to
Government schemes)
is waived off
8.
SSC to verify the documents
submitted by Training Partner
(affiliated to Government
scheme) for their validity and
eligibility to participate in the
scheme
SSC
9.
SSC to revert to Training Partner
with award affiliation document
or Rejection (based on
verification of documents) and
signed undertaking
Training Partner
(affiliated with
Government
schemes)
Within 10
working days
from receipt of
application from
Training Partner
(affiliated to
Government
scheme)
Please note that the
affiliation is only for
the implementation of
the STAR scheme and
is valid only for the
currency/tenure of
the scheme
10.
SSC to share detailed report with
NSDC (STAR Program
Management team) on the
reasons for rejection of any
affiliation request
SSC
This is a mandatory
requirement for NSDC


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Page | 40

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
11.
SSC to sign undertaking with
Training Partner if they are
found to be eligible to
participate in the scheme
SSC and
Training Partner
(affiliated with
Government
schemes)
Within 10
working days
from receipt of
application from
Training Partner
(affiliated to
Government
scheme)
Please note that the
affiliation is only for
the implementation of
the STAR scheme and
is valid only for the
currency/tenure of
the scheme
12.
Copy of the Affiliation
documents is sent to STAR
Program Management team
NSDC for record
SSC
13.
SSC to share details on
Training Partner with
NSDC (STAR Program
Management team)
through e-mail at
star@nsdcindia.org
SSC
The STAR Program
Management Team
will manage the
star@nsdcindia.org
email id
14.
Details of the Training
Partner will be updated
on the STAR Scheme
website
STAR Program
Management
team NSDC
1 working day
15.
Login details will be
created and shared with
Training Partner to
access SDMS (if not
created already)
STAR Program
Management
team NSDC




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Page | 41


Process Owner: Training Partner
T 3.0: Affiliation of Non-NSDC and Non-Government Training Institutions/Vocational Training
providers

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
SSC to identify QRC approved
NOS and QPs (Levels 1-4) in the
NVEQF/NSQF that they want to
include under the STAR scheme
SSC
2.
SSC to share identified QRC
approved NOS and QPs (Levels
1-4) in the NVEQF/NSQF with
NSDC
SSC
3.
NSDC will upload the identified
QRC approved NOS and QPs
(Levels 1-4) on STAR scheme
website
STAR Program
Management
team - NSDC

4.
Interested Training Partner will
access the NOS and QPs and
assess their readiness to offer
courses based on their existing
infrastructure, trainers, lab
facilities etc.
Training Partner
(not affiliated
with NSDC or
Government
schemes)

Please refer to:

Annexure V - Affiliation
Protocol Document for
affiliating Vocational
Training Providers that are
not affiliated with
Government Schemes or
NSDC for eligibility and
application requirements
Interested Training
Partners can access the
NOS and QPs (Level 1-4)
before expressing interest
in affiliation for the
scheme
5.
Training Partner will align their
courses to NOS and QPs of
various eligible job roles
corresponding to Levels I to IV of
the NVEQF/NSQF
Training Partner
(not affiliated
with NSDC or
Government
schemes)



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Page | 42

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
6. .

Training partner to fill in the
application form for affiliation in
line with the Affiliation
Protocol and submit to SSC

Training Partner
(not affiliated
with NSDC or
Government
schemes)

Please refer to:

Annexure V - Affiliation
Protocol Document for
affiliating Vocational
Training Providers that are
not affiliated with
Government Schemes or
NSDC for eligibility and
application requirement

To be submitted in
accordance with the
Protocol Document for
affiliation including the
application form available
Training Partner (not
affiliated with NSDC or
Government schemes) has
to pay Affiliation Fee, as
necessary, to be paid to
SSC
7.
Training Partner will submit a
hard copy of the application
form along with hard copies of
the relevant documents to the
concerned SSC

Training partner
(affiliated to
NSDC /
Government
schemes)

Every page of the
documents submitted
have to be signed and
stamped
8.
SSC to conduct a pre-screening
and due diligence process as per
the Affiliation Protocol
document
SSC
Please refer to:

Annexure V - Affiliation
Protocol Document for
affiliating Vocational
Training Providers that are
not affiliated with
Government Schemes or
NSDC
9.
SSC does a cross check of the
process followed in due-
diligence and evaluates the
credibility/ qualifications etc. of
the applicant Training Partner
and ratifies selection or rejection
SSC


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Page | 43

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
10.
Affiliated Training Partner is
issued Affiliation Certificate by
the SSC and the non-approved
ones are sent the regret
communication
SSC
11.
Copy of the Affiliation
documents is sent to STAR
Program Management team
NSDC for record
SSC
12.
Training Partner to sign an
Undertaking with the SSC
Training partner
(affiliated to
NSDC /
Government
schemes)

13.
SSC to share information on new
Training Partner with NSDC
through e-mail at
star@nsdcindia.org
SSC
The STAR Program
Management Team will
manage the
star@nsdcindia.org email
id
14. .
Details of the Training Partner
will be updated on the Scheme
website
NSDC
15.
Login details will be created for
Training Partner to access SDMS
NSDC











Process Manual V 1.1:
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Page | 44

Process Owner: Training Partner
T 4.0: Enrolment of trainees by Training Partner

Process Details:

Step
Number
Activity Brief
Responsibi
lity
Timeline
(Optional)
Remarks
(If Any)
1.
Training Partner will be allocated
an award number from SSC to
plan training schedules for
affiliated courses
SSC
Please note that
NSDC will
allocate the
award numbers
to all SSCs
SSCs will further
distribute the
award numbers
amongst the
Training Partners
affiliated to the
SSC
2.
Training partner to develop a
quarterly schedule and share
with SSC through SDMS
Training
Partner


3.
Training Partner to publicize the
scheme and the batch details to
mobilize trainees
Training
Partner


4.
NSDC will update the STAR
Scheme website with the details
of the quarterly schedule plans of
Training Partner
STAR
Program
Manageme
nt team -
NSDC


5.
Training Partner to begin
enrolment in the approved course
for a particular batch
Training
Partner



6.
Training partner to fill in the
Trainee contact details on SDMS:
Aadhaar
number/Enrolment
number (If Aadhaar
number is not available,
please follow step 8)
Bank Account Details
(including Bank Name &
branch or IFSC Code)
Training
Partner

Course Fee
will be
decided by
Training
Partner
Assessment
Fee will be
decided by
SSC


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Step
Number
Activity Brief
Responsibi
lity
Timeline
(Optional)
Remarks
(If Any)
Mobile Number
Demographic Details
Course Details, Job Role,
Sector
Training Fee for course
Assessment Fee for
course
Fee paid by trainee
Prior experience
Other key details as required may
be captured and will be made
available on SDMS
Service tax
must be
collected
from Trainee
in addition to
Course Fee
and
Assessment
Fee
Training
Partner can
provide
credit to a
trainee at
their
discretion;
However, the
Trainee has
to pay 25% of
the total fee
upfront
before
undergoing
training or
the
Assessment
Fee,
whichever is
higher
No updation
of fees paid
by Trainee
will be
allowed
Collection of
fees in
instalments
by Training
Partner is not
permissible
Credit
amount will
be calculated


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Step
Number
Activity Brief
Responsibi
lity
Timeline
(Optional)
Remarks
(If Any)
by SDMS
based on the
information
filled by the
Training
Partner -
(Training Fee
for course+
Assessment
Fee for
course- Fee
paid by
trainee)
subject to the
limit of
monetary
reward for
the course


7.
In case, SDMS is not available on
the day of entry, Training Partners
are to enter details of trainees in
an excel sheet and share with
SSC/NSDC through e-Mail

Format will
be shared
with Training
Partner along
with SDMS
login
credentials
once they are
affiliated with
a SSC
The
responsibility
of uploading
data on
SDMS still
remains with
the Training
Partner when
SDMS is
available
8.
If Aadhaar number for a trainee is
not available, training partner to
register citizen with his mobile
Training
Partner

Training
Partner to
facilitate


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Step
Number
Activity Brief
Responsibi
lity
Timeline
(Optional)
Remarks
(If Any)
number for the training batch

Enrolment of
candidate for
Aadhaar (It is
necessary for
the candidate
to have the
UID/Aadhaar
number to
avail the
monetary
rewards of
the scheme.
The
certification
will only be
issued to
trainees who
have
successfully
completed
the
assessment
and have a
valid
UID/Adhaar
number)
In the event
of Adhaar
number/UID
not with the
candidate,
the same will
be facilitated
by the
training
partner
under the
understandin


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Step
Number
Activity Brief
Responsibi
lity
Timeline
(Optional)
Remarks
(If Any)
g that NSDC
will leverage
the CSC for
issuing the
Aadhaar
number
within 1
month of the
trainee
application
Training
partner to
update the
Aadhaar
number on
SDMS if
received
during the
course
duration

9.
Training Partner shares
information on training batches
with SSC through SDMS

Training
Partner
1
st
day of
batch
commenceme
nt
Auto
generated
email is sent
to the SSC
with contact
details

10. Training partner to transfer the
cumulative assessment fee to the
SSC on first day of
commencement of batch through
electronic bank transfer

Training
Partner
1
st
day of
batch
commenceme
nt
Please see
Process T5
for further
details
11.
Training partner to update the
SDMS with NEFT transaction
number and the date of transfer
Training
Partner
1
st
day of
batch
commenceme
nt



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Process Owner: Training Partner
T 5.0: Submit Assessment Fees to SSC

Process Details:
Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
Training partner to collect
Total Fee, comprising of
Course Fee and Assessment
Fee, for the training
program


Training
Partner

Course Fee
will be
decided by
Training
Partner
Assessment
Fee will be
decided by
SSC
2.
Training Partner can provide
credit to a trainee at their
discretion; however the
Trainee has to pay a
minimum of either

25% of the total fee
(course fee and
Assessment fee)
upfront before
undergoing training
Or
Assessment fee out
of the total fee

whichever is higher


Training
Partner

Training
Partner can
provide credit
to a trainee at
their
discretion;
Fees paid by
trainee will be
entered by
Training
Partner on
SDMS at the
time of
enrolment
No updation
of fees paid by
Trainee will be
allowed at a
later stage
Collection of
fees in


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instalments
by Training
Partner is not
permissible
Credit amount
will be
calculated by
SDMS based
on the
information
filled by the
Training
Partner -
(Training Fee
for course+
Assessment
Fee for
course- Fee
paid by
trainee)
subject to the
limit of
monetary
reward for the
course

Refer to
Examples 1
and 2
appended
below
3.
Training Partner to share
information on training
batches with SSC through
SDMS on the batch start
date
Training
Partner
1
st
day of
batch
commence
ment
SSC can view
this
information on
SDMS after
Training
Partner
submits the
trainee
information


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for a batch
4. Training partner to transfer
the cumulative assessment
fee to the SSC on first day of
commencement of batch
through electronic bank
transfer
Training
Partner
1
st
day of
batch
commence
ment
Only
Assessment
Fees (including
ST) is required
to be
transferred to
SSC

Refer to Example
3 appended
below
5.
Training partner to update
the SDMS with Assessment
Fee transferred, NEFT
transaction number and the
date of transfer
Training
Partner
1
st
day of
batch
commence
ment
SSC can verify
these details
based on the
actual bank
transfer
made


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Page | 52

Example 1 (Assessment Fee < 25% of Total Fee)

For example, if training is being conducted with the following details:

Trainee Fee per trainee for
the course
(as decided by Training
Partner)
Assessment Fee per
trainee
(as decided by SSC for
the course)
Total amount
communicated to the
trainee as training fee
Minimum fee to be
collected from each
Trainee
(25% of INR 6000)*
INR 5,000 INR 1,000 INR 6,000 INR 1,500

Therefore a minimum of INR 1500 is required to be paid by the trainee to undergo the Training Program;
It is up to the discretion of the Training Partner to collect fees more than this amount

Example 2 (Assessment Fee > 25% of Total Fee)

For example, if training is being conducted with the following details:

Trainee Fee per trainee for
the course
(as decided by Training
Partner)
Assessment Fee per
trainee
(as decided by SSC for
the course)
Total amount
communicated to the
trainee as training fee
25% of INR 3500
INR 2,500 INR 1,000 INR 3,500 INR 875

In this case the Trainee is required to pay a minimum of INR 1,000, as 25% of INR 3500 is INR 875 which
is less than the Assessment Fees. It is up to the discretion of the Training Partner to collect fees more
than this amount


Example 3: Cumulative Assessment Fee to be transferred to SSC

For example, if training is being conducted with the following details:

Number of
Students in a batch
Trainee Fee per
trainee for the
course
(as decided by
Training Partner)
Assessment Fee
per trainee
(as decided by SSC
for the course)
Total amount
communicated to
the trainee as
training fee
Minimum fee to be
collected from each
Trainee
(25% of Rs 6000)*
10 INR 5,000 INR 1,000 INR 6,000 Rs 1,500


Process Manual V 1.1:
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Page | 53


The Training Partner is required to submit the cumulative amount collected for Assessment Fees of INR
10,000 (number of students * assessment fee per trainee) to the SSC on the first day of the batch start
date.

Additionally, applicable Service tax on the Assessment Fee needs to be also transferred to SSC.





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Process Owner: Training Partner
T 6.0: Issuance of Aadhaar number

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.

In case a trainee does not have an
Aadhaar number, the Training
Partner to enrol trainee using his
mobile number
Training Partner
2.
Training Partner to facilitate
Enrolment of candidate for
Aadhaar enrolment

Training Partner
In the event of Adhaar
number/UID not with
the trainee, the same
will be facilitated by
the Training Partner
under the
understanding that
NSDC will leverage
CSCs for issuing the
Aadhaar number
within 1 month of the
trainee application

3.
Training partner to log on to
http://appointments.uidai.gov.in/e
asearch.aspx and search for the
nearest Enrolment Centre near
their training center
Training Partner
1
st
day of batch
commencement
Training Partner to
issue a letter of
priority enrolment
citing STAR scheme

4.
Trainee to go to the nearest
Enrolment centre and get enrolled
for Aadhaar
Trainee
Within 3
working days on
issuance of
priority
enrolment letter

5.
Trainee to provide the Enrolment
ID (EID) to the Training Partner
after getting enrolled for Aadhaar
Trainee
Within 1 day of
enrolment

6.
Training Partner to update this
information on SDMS
Training Partner
Within 1 day of
receipt of
Training Partner
updates the EID


Process Manual V 1.1:
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Page | 55

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
Aadhaar number on SDMS
7.
Training Partner to log onto
http://uidai.gov.in/check-your-
aadhaar-status.html after 2 weeks
of trainees enrolment
Training Partner
After 2 weeks of
Aadhaar
enrolment by
candidate
Enters EID & updates
the Aadhaar numbers
against the EID
entered.
8.
In states where Aadhaar
enrolments are not being done like
UP & Bihar, Training Partner to
facilitate trainee to enrol for NPR
Training Partner
NPR collects
biometrics of a trainee
and shares the same
with UIDAI to validate
and generate an
Aadhaar number, if it
has not been
generated before
UIDAI to generate
Aadhaar numbers of
registered trainees on
priority
9.
Training Partner to collect the
Aadhaar number from the trainee
and updates the same on SDMS, if
received during the course
duration
Training Partner
No certificate would
be given and award
money will be
credited to trainee if
he/she does not have
an Aadhaar number.



Process Manual V 1.1:
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Page | 56


Process Owner: Training Partner
T 7.0: Conduct Training

Process Details:





Step
Numbe
r
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
Training partner to inform
training centre about batch
start date and end date
Training
Partner


2.
Training Partner to
mobilize/identify trainers for
batch at the training centre
Training
Partner


3.
Training Partner (at Training
Centre location) to mobilize
trainees for the batch
Training
Partner



4.
Training Partner shall provide
training in accordance with
the Qualification Pack
Training
Partner


5. At the end of training,
Training Partner confirms the
list of students who have
completed their training
program through SDMS
Training
Partner
5 days
before
Batch end
date

6. SSC views the information of
students who are ready for
assessment on SDMS and
intimates Assessment Agency
accordingly
SSC
4 days
before
Batch end
date



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Process Owner: Training Partner
T 8.0: Facilitate conduct of Assessment process

Process Details:

Step
Numbe
r
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1. .
SSC informs Training Partner
with details of Assessment
agency allocated for batch
SSC
5 days from
Batch start
date

2.
Assessment Agency allocates
Assessor(s) to conduct
assessment at the Training
Center location
Assessment
Agency
7 days
from Batch
start date

3.
Assessor(s) contacts
Training Partner to confirm
details of assessment
(assessment date, number
of students etc.)
Assessor

4.
Assessment Agency makes
all arrangements for travel
and logistics for Assessor
Assessment
Agency


5.
On day of assessment,
Assessor(s) reaches the
Training Centre location to
conduct assessment at
scheduled time
Assessor(s)
Assessor
only brings
along
Assessment
sheets for
the
Assessment
6.
Training Partner makes all
arrangements (raw
material, lab facilities,
infrastructure setup) for
the Assessor to conduct the
assessment
Training
Partner


7.
Training Partner extends
necessary courtesies to
Assessor(s) and facilitates
Training
Partner




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conduct of assessment
8.
Assessor(s) conducts the
assessment in accordance
with the Assessment
guidelines and question
Bank prepared by SSC
Assessor



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T 9.0: Capture of Aadhaar Number / Enrolment ID of Trainees
(Process to be read in conjunction with Process T 4.0)

Process Details:

Step
Number
Activity Brief Responsibility Timeline
(Optional)
Remarks
(If Any)
9. Training Partner to collect a
photocopy of the Aadhaar letter
(card) from the trainee and to
verify the Name and Aadhaar
number at the time of
enrolments

Training
Partner
Please note that
the Aadhaar
number has to
be in the name
of the Trainee
and cannot be in
the name of
another
individual
Aadhaar
number is 12
digits in length
In case the
Aadhaar
number
provided is not
of the trainee,
the bank will not
be able to link
the bank
account of the
Trainee with the
Aadhaar
number
10. Training Partner to capture the
full name as mentioned on the
Aadhaar letter/card under
Name column while entering
data on SDMS
Training
Partner


11. In case a trainee is providing Training Please enter


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Page | 60


the Aadhaar Enrolment ID to
the Training Partner at the time
of enrolment (or at a later
date), Training Partner to verify
that the Enrolment ID is 28
digits in length (including date
and timestamp)
Partner the entire 28
digits under
EID column
on SDMS
12. Training Partner to check the
Aadhaar status at
http://resident.uidai.net.in/check
-aadhaar-status
based on the Enrolment ID
provided by Trainee

Training
Partner
It may be
possible that
an Aadhaar
number has
already been
generated
against the
Aadhaar
Enrolment ID
13. If the Aadhaar number of the
trainee has already been
generated, Training Partner to
download the E-Aadhaar from
https://eaadhaar.uidai.gov.in/eD
etails.aspx and provide the same
to trainee, and enter the Aadhaar
number along with the full name,
while uploading data on SDMS
Training
Partner

14. Training Partner to ensure that if
the Enrolment of the trainee has
failed for any reason (which
shows on the UIDAI link
mentioned in Step 4), then the
Training Partner to ask the
trainee to re-enrol for Aadhaar.
Training
Partner

15. Training Partner to share the
Aadhaar enrolment IDs to
STAR Program Management
Team through an email to
star@nsdcindia.org
Training
Partner
The
Enrolment IDs
that have
failed (as per
Step 6) should
not be shared


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Process Owner: Assessment Agency
A 1.0: Conduct Assessment

Process Details:

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
1.
Inform the relevant assessment
agency on receipt of the information
of trainees who have completed their
enrolment at the Training Partner
SSC
2 working
days
Please refer to:

Annexure VIII - Format for
sharing information with the
Assessment Agencies
2.
Respond with the acceptance or non-
acceptance for conducting
assessment
Assessment Agency
2 working
days

3.
If the assessment agency does not
accept, identify another assessment
agency to conduct the assessment
SSC

4.
On acceptance for conducting the
assessments, the assessment agency
will requisition an Assessor from its
contracted pool
Assessment Agency
2 working
days

5.
Assessment Agency will share the
contact details of the training partner
where the assessments need to be
carried out.
Assessment Agency
Specified
date and
time

6.
The Assessor will report at the
training partner location at the
designated date and time, conduct
assessment as per the guidelines, and
complete the assessment sheet

Assessor
Specified
date and
time
The expendables
associated for the
assessment will be
borne by the training
provider.
All other costs of
assessments like
boarding lodging,
travel, etc. will be
borne by the
assessment agency.
7.
Post conduct of the assessment, the
assessor will provide the result along
with the original assessment sheet
physically or electronically to the
Assessor
2 working
days
In case the
documents are sent
electronically, it will
be the responsibility


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Page | 62

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
Assessment Agency.


of the assessor that
the original
documents reach the
assessment agency
within 5 days of the
assessment.

In the event of
failure on account of
assessor not
providing the original
documents, the
payment due to the
assessor will not be
processed by the
assessment agency.

Please refer to:
Annexure II Format
for Assessment
Criteria
8.
Assessor will also input the
assessment results on SDMS.
Assessor

9.
Assessment agency will store the
original physical assessment records
of the trainee assessed for a minimum
of 10 years from the date of the
assessment
Assessment Agency
In the event of
failure to produce
the original
documents by
Assessment agency,
whenever required,
the agency will be
liable legally or
otherwise
10.
Assessment agency will review and
validate the assessment results on
SDMS.
Assessment Agency

11.
The SSC will validate the data received
from the assessment agency.
SSC

12.
Fees due to the Asseement agency
will be paid after validation of the
assessment results received
SSC 14 days



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Page | 63

Step
Number
Activity Brief Responsibility
Timeline
(Optional)
Remarks
(If Any)
13.
Fees due to the Assessor will be paid
on receipt on hard copies of the
assessment papers
Assessment agency 14 days



Process Manual V 1.1:
National Skill Certification and Monetary Reward Scheme


Page | 64




















Annexures



















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National Skill Certification and Monetary Reward Scheme


Page | 65
















Annexure I Format for distribution of Award Numbers


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Page | 66

Annexure I - Format for distribution of Award Numbers

Name of the SSC

17th August to 31st December 2013
Month Target
NSQF
Level
Award
Numbers
Total for the SSC
for the month
August
September
October
November
December
TOTAL

1st January 2014 to 31st March 2014
Month Target
NSQF
Level
Award
Numbers
Total for the SSC
for the month
January
February
March
TOTAL

1st April 2014 to 30th June 2014
Month Target
NSQF
Level
Award
Numbers
Total for the SSC
for the month
April
May
June
TOTAL

1st July 2014 to 15th August 2014
Month Target
NSQF
Level
Award
Numbers
Total for the SSC
for the month
July
August
TOTAL





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Annexure II Format for Assessment Criteria


Process Manual V 1.1:
National Skill Certification and Monetary Reward Scheme


Page | 68


Annexure III - Format for Assessment Criteria



ASSESSMENT FORM (SAMPLE)



(To be filled by Assessor for Each Trainee)

Job Role
Field Sales Executive (FSE)
Trainee
Name

UID
Number

Batch

Qualification
Pack

Training
Partner

Date

Signature of
Assessor

Sector Skill
Council Telecom

Marks Allocation Marks Award by Assessor

Total Mark
(500) Out Of Theory
Skills
Practical Theory Skills Practical
1. TEL/N0200
(Pre-sales
preparation)
PC1. organize self by organizational
grooming guidelines/standards
100
15 5 10

PC2. split monthly sales target
(revenue, new activations etc.) into
weekly and daily sales target 15 0 15

PC3. obtain and design action plan to
achieve daily sales objective from
TSM/Area Manager 15 0 15

PC4. update self about latest retailer
schemes/ offers 15 15 0


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PC5. collect merchandise from
distributor point 15 0 15

PC6. calculate MTD sales achieved
against monthly target 15 0 15

PC7. proceed per pre-defined Route
and Beat Plan 10 0 10
Total 100 20 80
2. TEL/N0201
(Increase
customer base
and revenue)
PC1. arrange merchandise in retail
outlets like posters, danglers etc., to
create brand visibility
100
10 5 5
PC2. draw retailers attention 5 2 3

PC3. monitor retailer card/register for
secondary/tertiary sales 10 0 10

PC4. perform BHR check on retailers
secondary/tertiary sales records 10 0 10

PC5. observe outlet physically, to
check stock availability 10 5 5

PC6. ask questions to identify exact
need of the retailer 10 5 5

PC7. influence retailer by comparing
products with competition and
demonstrate benefit to retailers 5 2 3

PC8. quote high selling retailers sales
achievement, to motivate others 10 0 10

PC9. offer range of products/services
to retailers 5 2 3
PC10. provide agreed quantity of 5 0 5


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stock to retailers

PC11. collect payment from retailers
against delivered stock 10 0 10

PC12. educate retailers about utility
of all products/services 5 2 3

PC13. organize and execute road
shows 5 2 3
100 25 75
3. TEL/N0202
(Increase
distribution
width)
PC1. locate retail outlets with high
footfall, to increase width of
distribution
100
10 5 5

PC2. identify decision maker and seek
permission to discuss value
proposition 20 10 10

PC3. explain ROI to retailers by
highlighting minimal investment and
high inventory turns 10 0 10

PC4. propose/pitch range of
products/services and demonstrate
various associated processes 10 0 10

PC5. educate retailers about
enrolment formalities 20 15 5

PC6. create brand visibility at the
outlet by displaying merchandising
material 20 5 15

PC7. provide retailer/demo SIM card
and collect documents 10 5 5


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100 30 70
4. TEL/N0203
(Process
compliance)
PC1. educate retailers on mobile
number activation process, MNP,
recharge and recharge reversal, KYC
norms, TRAI guidelines etc.
100
25 15 10

PC2. validate customer enrolment
forms for any discrepancies like use of
whitener, signature mismatch,
address mismatch 25 15 10

PC3. collect and process documents
for activation of mobile numbers 25 15 10

PC4. respond to retailer issues and
complaints 25 20 5
100 65 35
5. TEL/N0110
(Data expertise)
PC1. resolve customers data related
issues
100
50 30 20

PC2. reduce repeat walk-
in/interactions of customers with
data related queries 50 30 20
100 60 40









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Annexure III Indicative Points for drafting SLA between SSC and
Assessment Agency

































Annexure II Indicative Points for drafting SLA between SSC and Assessment Agency

SLA between SSC and Assessment Agency should include the following:


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<Please note that has to be drafted in the form of an Agreement and executed on stamp
paper>

Provide support in prescreening tasks and work with the SSC concerned to update
agency details on to the SDMS.
Co-ordinate and Liaise with training partners to get information about commencement
of training batches.
Within two working days of receipt of information of the commencement of training
batches by the training partner, provide decision to accept assessment of training
program related tasks.
Within two working days of acceptance of conducting the assessment, requisition
certified assessors to carry out assessments.
Ensure that certified assessors are sent to training locations/sites within the specified
date and time.
Ensure that all assessments conform to assessment guidelines and that these are
undertaken as per the predefined format and in accordance with each of the
performance criteria outlined in respective qualification packs.
Ensure that the assessment exercise happens within the stipulated timeline and that
onsite visits are conducted by the agency to crosscheck for quality and
transparency of assessment exercises.
Provide the results of the assessment along with the original assessment sheet
(physically and electronically) to the assessment agency within two working days of
the completion of the assessment.
Ensure that copies of the original assessment papers are properly documented,
collated filed as per government guidelines.
SSCs will validate the results of the assessment undertaken by assessors as per the
qualification packs and share the results.
Agree on a mutually accepted distribution ratio ( __:___ ) of the assessment fee for
each candidate.















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Annexure IV- Application Form Affiliation to SSC by Training Providers (affiliated
to Government Schemes and NSDC)











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APPLICATION FORM FOR
AFFILIATION TO
SECTOR SKILL COUNCIL
BY VOCATIONAL
TRAINING PROVIDERS
(AFFILIATED TO
GOVERNMENT SCHEMES
AND NSDC)









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GENERAL INSTRUCTIONS
1. The application has to be applied online by the VTP/Institution interested for
affiliation to a particular SSC

2. The link to the application will be available via SSC and NSDC website

3. Copies of all the relevant documents should be scanned and uploaded with the online
application form

4. In addition to online application, a print-out of this application form along with hard
copies of the relevant documents has to be sent to the concerned SSC by the
VTP/Institution

5. Please sign and stamp every page of the document


APPLICATION FOR AFFILIATING FOR THE FOLLOWING JOB ROLE(S)
(AS PER QUALIFICATION PACKS VALID FOR THE SCHEME):

S. No. Job Roles Qualification Pack Reference Number
1.
2.
3.
4.
5.
6.
7.


(More columns will get added, if required)

Section 1: Institution and Management Profile

1. Name of the VTP/Institution:
_________________________________________________________________________
_______________________________________________________________________

2. Whether NSDC or government affiliated
Government
NSDC


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3. Name(s) of all Director(s) / Owner(s) as on date:

S. No. Names
1.
2.
3.
4.

4. Contact Details of the Institution:

Postal Address:
Pin Code


Phone Number with STD Code


Fax No:




5. Year of Establishment: _____________________________________________________

6. Prior Exposure of the VTP/Institution in Skill Development Space (Provide Details of
affiliation with government scheme/NSDC. Please attach relevant proof)
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
___________________________________________________________________

7. Medium of instructions in Institute:

English Hindi Any Other

Please specify: ______________________________________________________________

8. Does the Institute have branches?


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Yes No

(If Yes, attach the list of Branches as Enclosure 1)

9. PAN No: ________________________________________________________________

10. TAN No: _______________________________________________________________
(Attach photocopy of the PAN and TAN card as Enclosure 2)

11. Turnover of the VTP/Institute: ______________________________(Last Financial Year)

14. Is the Institute recognized with any bodies or affiliated with any Regulatory body?
Yes No

15. If Yes, Please mention the following:

Name of the Body with which recognized or
affiliated Regulatory Body



Recognition No./ Affiliation Number


Year of Recognition/Affiliation


Validity of Recognition/ Affiliation



(Attach Recognition and/or Affiliation certificate as Enclosure 5)

21. Educational Qualifications and Experience of the Director(s), Management Team
members, Operational Head(s) and Affiliation Coordinator(s) for VTP/Institution:

Name of Director(s),
Management Team
members, Operational
Head(s) and Affiliation
Coordinator(s)
Educational
Qualifications
Overall Work
Experience
(in years)
Prior Experience
in the Skills
Training Space
Key Achievements in the
Skills Development









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22. Provide the Contact Details of the Director(s), Management Team members,
Operational Head(s) and Affiliation Coordinator(s) for VTP/Institution:

Name Contact Address
Contact Numbers
Both Land Line and
Mobile
Email-ids









23. Provide your bank details:
A/C Number


Bank Name


IFSC Code




Section 2: Training Operations - Processes
24. Details of documented process for management of Human Resources.
Aspect Yes/No
Recruitment guidelines and criteria based on required competencies
Training and professional development plan and processes
Maintaining records of qualifications and experience
SSC Specific add-ons

25. Details of the Teaching Staff

S. No Name Designation
Degree/
Diploma
Training
Certificate
Sector
Experience
(Yrs)
Instruction
Experience
(Yrs)
Regular/Vi
siting
1.


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2.
3.
4.
5.
6.
7.
8.
9.


26. Have the Trainers undergone any specialized training?
Yes No
(If Yes, attach the Details of the training as Enclosure 6)


27. Administrative Support Staff

S. No. Staff Permanent Temporary/Part-time Total
1. Office Manager
2. Office Staff
3. Lab Attendants
4. Accountant
5. Support Staff
6. Others
7. Total

28. Details of the Curriculum of the all the courses offered.

Aspect Yes/No Remarks
Process of adoption and/or development of
curriculum on the basis of QP and NOS developed
by the SSC

Review process to gauge the effectiveness of the
curriculum developed

Clear demarcation of time to theory and practical
as per the criteria set by regulatory bodies

Activity based pedagogy inclusive of time
schedule and lesson plan

Process of SME engagement in curriculum design
and development

Review process for approval of curriculum from
the SSC



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SSC specific inputs (if any)



29. Details of the Courseware of all the courses offered.

Aspect Yes/No Remarks
Process of adoption and/or development of
courseware on the basis of QP and NOS based
curriculum approved by SSC

Existence of Facilitators Guide
Existence of Trainer Guide
Existence of Participant Manuals
Existence of Assessment Guides
Existence of participant feedback forms
Existence of Training Delivery Plans
Review process to gauge the effectiveness of the
courseware developed

Process of SME engagement in courseware
design and development

SSC specific inputs (if any)



30. Details of the Training Process for the courses offered.

Aspect Yes/No Remarks
Time table
Delivery plan
Monitoring and evaluation process of students
continuous assessments, tests, examination etc.

Management of student evaluation records
Lab/ workshop exposure and its linkage to
theoretical delivery

Industry visits
SSC specific inputs (if any)


31. Details of Methodology adopted for Continuous Evaluation.

Aspect Yes/No Remarks


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Documentation process of Continuous Evaluation
Documented process on student monitoring on
learning

SSC specific

32. Details of Methodology adopted for Industrial Interface.

Aspect Yes/No Remarks
Documentation process of engagement of
experts from the industry

SSC Specific

33. Details of Methodology adopted for Student Development.
Aspect Yes/No Remarks
Documented process of imparting soft skills
training

Documented process of providing guidance to
students on placements

Documented process on OJT/ Placement
facilitation

SSC Specific

34. Details on Student Admissions.

Aspect Yes/No Remarks
Printed brochure/ prospectus
Documented policy and procedures for
admissions

Concessions policy
Process of keeping the safe custody of student
documents

Student agreement with the institution at the
time of admission

SSC Specific

35. Provide the availability of aspects related to the Learning Environment: (Attach
Photographs)

Aspect Yes/No Remarks
Are the classroom illumination levels sufficient
Are the classroom ventilated enough
Do the classroom and rest of the centre maintain
the required cleanliness

Do the classroom and rest of the centre weather


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protected
SSC specific

36. Library details

a. Total number of Books related to the trade:

Technical
Non-Technical

b. Number of Magazines: _________-
___________________________________________

c. Number of Dailies (newspapers): __________________________________________



37. Ages of Critical Equipment (as per requirement of QP) that are more extensively used
for Trade Training in the Workshop

S. No. Trade Facilities No. Average age in No.
of Years
Remarks






38. Details on Health and Safety of the learners.
Aspect Yes/No Remarks
Documented process of staff training on crisis
handling

Availability of equipment required for covering
indoor and outdoor emergencies

Documented process on providing training on the
equipment on indoor and outdoor emergencies

Availability of equipment required for fire safety
Documented process on providing training on the
fire safety equipment

Health policy including collection of required
medical record of staff and students

Compliance to the regulatory norms related to
health and sanitary conditions



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Documentary proof of compliances certified by
the competent authority

SSC Specific

Section 3: Performance Measurement and Improvement

39. Documentary evidences of suitable indicators to monitor and measure the
performance. Key aspects that need to be certified by the applicant are:

Aspect Yes/No Remarks
Documented process of trade learning progress
Documented processes of workshop upkeep and
modernization

Documented process on tracking health and
safety incidences

Documented process on gathering feedback of
placed students with the employers

Documented process of tracking trends in
employability and placement record

SSC specific

40. Documentary evidences of practicing continual improvement. Key aspects that need
to be certified by the applicant are:

Aspect Yes/No Remarks
Documented process of taking student feedback
on curriculum

Documented processes of taking student
attendance

Documented process on tracking student
dropouts

Documented process on tracking student
performance on tests

Documented process of tracking teacher
attendance

Documented process of tracking placement
patterns

SSC Specific

41. Documentary evidences of mechanism on Complaint Handling. Key aspects that
need to be certified by the applicant are:

Aspect Yes/No Remarks


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Documented process on Information Sharing on
complaints with all stakeholders

Documented processes of acknowledgement of
receipt of complaint

Documented process on investigation of the
complaint

Documented process on tracking training needs
of the faculty by the management

Documented process of tracking student
complaints and redress of the same

Documented process of investigating the student
complaints

Documented process of closure of the student
complaint

Documented process of keeping record of
student complaint

SSC specific
Other Relevant Information

48. Does the Institute receive any grant from Govt. of India / State Government/ Union
Territory or any other source?

(Attach details of grants received in last 3 years as Enclosure 7)


Performance Review
a. Overall
S. No. Performance Criteria Unit of
Measurement
2012-13 2011-12 2010-11 Remarks
1. Utilization of Students
seating capacity
%
2. Retention Rate (Of
students admitted)
%
3. Students/Teaching Staff Ratio
4. Pass out (Of students
appeared)
%
5. Students on completion
got jobs
%
6. Total yearly expenditure /
Initial budget sanctioned
%
9. SSC specific



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I hereby confirm that my training center, used in the training of trainee under the above
mentioned scheme meets the specifications for becoming an Affiliated Training Partner as
per the standards defined by SSC and NSDC. The criteria are mentioned on the NSDC and
respective SSC website. I also declare that the above mentioned information is true.




S. No.
List of Enclosures Yes/No
1.
List of Branches

2.
PAN and IT Return

3.
Registration Certificate of Trust/ Society

4. Copy of Recognition and or Affiliation
Certificate
5.
Details of Trainer Trainings

6.
Details of Grants received in last 3 years

7.
Lease Agreement

8.
Staff Particulars

9.
Drinking Water

10.
Health and Sanitary Conditions

11.
Fire Safety

12.
Bus Service details



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Annexure V - Affiliation Protocol Document for affiliating Vocational
Training Providers that are not affiliated with Government Schemes or
NSDC


































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Protocols for
Affiliating Vocational
Training Providers
By
Sector Skill Councils
----------------------------------------------------------------------------------------------------------------------------------













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Background
The National Skill Development Policy 2009 mandates that NSDC would constitute Sector
Skill Councils (SSCs) with following functions:

1. Setting up LMIS to assist planning and delivery of training
2. Identification of skill development needs and preparing a catalogue of skill types
3. Develop a sector skill development plan and maintain skill inventory
4. Developing skill competency standards and qualifications
5. Standardization of affiliation and accreditation process
6. Participation in affiliation, accreditation, certification
7. Plan and execute training of trainers
8. Promotion of academies of excellence

This Document has Protocols which exhaustively covers Points 5 and 6 referred to above on
affiliation.











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Model Built around National Skill Development Policy Guidelines
Following model has been built by NSDC interpreting the guidelines issued by National Skill
Development policy 2009 for the Sector Skill Councils constituted by NSDC.




































NVEQF/NVQF/NSQF
Recruitment of Human Resources
National Occupational Standards
Setting up of training Infrastructure
Curriculum Design & Development
Courseware Design & Development
OJT/ Industry Visits
Certification
Assessment
OJT/ Placement Assistance &
Facilitation
Government
NCERT/PSSCIVE/
Universities/VTPS
State Education
Boards/CBSE/NIOS/
Universities/VTPs
State Education
Boards/CBSE/NIOS/
Universities/VTPs
State Education
Boards/CBSE/NIOS/
Universities/VTPs
State Education
Boards/CBSE/NIOS/
Universities/VTPs
State Education
Boards/CBSE/NIOS/
Universities/VTPs
Ratification/ Approvals
Sector Skill Councils
Ratification/ Approvals

Setting the guidelines
Setting the guidelines/
Train the trainers
SSC Assistance &
Facilitation
SSC enabled Assessors
from Industry
SSC issues dual certificate along
with State Education Boards/
CBSE/ NIOS/ Universities
on Skills only
SSC Responsibility
SSC Responsibility Activity Chart Other Stakeholders
Evolution of Competency Based Learning Framework linked to Industry Placement Facilitation


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Affiliation Reference to Context
The term Affiliation is used to define a process of establishing competence of any institution
desiring of delivering vocational training from NVEQF/NVQF/NSQF level 1 to 10 which is
based on National Occupational Standards (NOS) created by a Sector Skill Council (SSC)
constituted by NSDC. For definition of NOS please refer to Annexure I of this document.

Any Education Body/ Vocational Training provider (VTP) can seek affiliation from a Sector
Skill Council in delivering the requisite elements of a NOS based vocational training. The
affiliation process conducted by an SSC will carry out evaluation of competence and
availability of the desired infrastructure/ capability of creating the desired infrastructure
matching the needs/ requirements of delivering NOS based training.

The alignment of an SSC and a VTP/ Education Body through the process of Affiliation will
focus on learning and development of the learners so that they are easily employable in the
sector. The process is also expected to encourage VTP/Education Body to pursue continual
excellence so that they are always in tune with the requirements of the sector. Thus the
purpose of Affiliation is to maintain high standards of quality in delivering NOS based
vocational training.

Some of the salient objectives of affiliation include:

To assess VTP institutions/ Education bodies and their programs that meet defined
quality standards set up the SSC in delivering NOS based training.
To foster excellence in VTP institutions building effectiveness in delivering NOS or
competency based training.
To establish a framework for continuous improvement and provide an opportunity to
benchmark with other institutions in India and abroad.
To facilitate developing the professional competency of the learners in tune with the
requirements of the sector

SSCs by way of Affiliation will give access to the affiliating partners to a variety of benefits,
such as:

Alignment of training to NVEQF/NVQF/NSQF leading to equivalence with educational
degrees, diplomas and certifications.
Ratification of NOS based curriculum
Access to Master Trainers of the SSC and certification of the trainers of the affiliating
training provider.
Facilitate On the Job Training (OJT) and / or Placements of the affiliating partner
trainees
Assessment of trainees on NOS based curriculum
Industry recognized certification of the successful trainees.
Participation in Government led programs at institutional and state level, aligned to
NVEQF/ NVQF/ NSQF


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Access to the reports on the Sectoral Researches conducted by the SSC
Participation in the various Sector Specific Seminars
Access to International bodies available in similar space

Institutions Eligible to Affiliate to the Sector Skill Councils
1. Training Organizations/Institutions set up by NSDC funding

2. Training Institutions set up/affiliated by Government of India
a. ITIs/ITCs affiliated to NCVT
b. Institutions approved by Councils under Central Government like AICTE
c. College/ Institutes affiliated to a University set by Central or State/ UT
Government or recognized by UGC
d. Schools / Institutes approved by Central or State Boards of Secondary
Education (or equivalent) or Boards of Technical Education.
e. Any other institute set up by Central or State/ UT government

3. Private Training Institutions independently operating in Vocational Space

4. Training institutions set up by private companies to meet the skilled manpower
requirement for in-house needs or for the sector

5. Company/Firm/Society/Trust - Any of the above fulfilling any of the following criteria:
a. An organization providing training under Apprentices Act, 1961 for last one
year from the date of submission of the application.
b. An organization registered in India, conducting business in the domain of skill
development & training, having Permanent Income Tax Account Number
(PAN) and Service Tax Registration Number and audited accounts of
statements at least for last one year.











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Process of Affiliation
The process of affiliation is automated via SDMS system* of NSDC and is outlined as under:






































*SDMS System is described on Page 21 of this document


NOTES:
1. A VTP whether NSDC funded/Government affiliated or non-funded will apply for
affiliation to the SSC for a NOS based course pertaining to a specific job role
(Qualification Pack).

2. VTP can affiliate one or more courses to a SSC. For each course corresponding to a
Qualification Pack, the VTP will take an affiliation from the SSC. Thus there can be
multiple affiliations of a VTP with an SSC.

3. VTP can also take affiliations from multiple SSCs; for courses pertaining to their sector.

Independent VTP submits online application for
affiliation for a NOS based course to SSC via
SDMS
NSDC funded VTP submits online application for
affiliation of a NOS based course to SSC via SDMS
Affiliation Due-Diligence by the SSC as per the scope outlined here in this document
Affiliation Process Completed Affiliated VTP is issued Affiliation Certificate by the SSC and the non-
approved ones are sent the regret communication

SSC submits it report to the Affiliation Sub Committee. This Affiliation Sub-Committee is appointed
by the Governing Council of the SSC
Affiliation Sub-Committee does a cross check of the process followed in due-diligence and evaluates
the credibility/ qualifications etc. of the applicant VTP and ratifies selection or rejection
The Governing Council is informed of the Affiliation Selection or Rejection
The copy of the Affiliation documents ratified by the Affiliation Sub-Committee is sent to NSDC for
information



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4. SSC will affiliate the institution of the VTP for the NOS based courses that the
institution is offering.

5. After filing the completed affiliation application accompanied with the necessary fee,
by the interested VTP, the concerned SSC will affiliate the VTP within 30 days subject
to VTP responding to clarifications sought by the VTP, if any within 10 working days.
In case the VTP does not respond within the stipulated time, the application shall be
deemed as closed. The VTP, if further interested in affiliation will have to re-activate
his application, stating reasons for delay along with the desired response sought by
the SSC.

6. In case the delay is happening, from the SSC side, the concerned VTP will be informed
of the delay stating the reasons and the expected time by which the process will be
closed by the SSC.


Structure of this Document

The clauses listed in this document can have one of the applicability:
A clause which under common guidelines of NSDC and will be applicable to all both
for affiliating the NSDC funded partner/Government Institution and to a non-NSDC
funded partner
A clause which deals with specific requirements of an SSC to affiliate a partner -
applicable to all both for affiliating the NSDC funded partner/ Government
Institution and a non-NSDC funded partner
A clause in which an NSDC funded Vocational Training Provider (VTP)/ Government
Institution is exempted but required to be satisfied by a non-NSDC funded Skill
Training Provider.
While reading the clause refer to the symbols to get the context of applicability








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Document Usage







Requirements for Affiliation
The requirements for affiliation for a Vocational Training Provider (VTP)/ Education Body are
classified into 4 components:
Section 1: Institution and Management Profile

Section 2: Quality Aspects in Institution Governance

Section 3: Training Operations Processes

Section 4: Performance, Measurement and Improvement











SSCs will use this Master Document in pdf as a reference document.
The word document is separately available to the SSCs to modify - only in the
portions where it reads SSC SPECIFIC REQUIREMENTS. Rest of the document is
not to be altered by the SSCs.
In case any SSC does not have any specific requirements to add, that column
will have a statement saying None. Under no circumstances that clause will
be deleted.
In addition SSC will put its logo at designated places
After adding SSC specific text logo, SSCs will share this document with NSDC
before final printing and issuance to the interested VTPs/ Education Bodies
These aspects are necessary to ensure Standard Protocol across all Affiliation
Documents created by various SSCs.



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SECTION 1: Institution and Management Profile

A. Generic guidelines about the kind of the Institution which can be
affiliated

1.1. GENERAL:

The organization which requires affiliation from any of the SSC should have a written mission
statement. The mission shall guide establishment of the training management system and
the general operation of the organization.

The affiliating organization should:

Have clearly defined objectives that are helpful in establishing a vocational training
system.

Have documented processes and procedures covering the entire gamut of vocational
training including the ones relating to continual improvement of these processes and
procedures.

Physically possess the resources or have a documented plan of owning the resources
required to run and operate a vocational training system.

Have documented processes that will help the management to review and analyse
the operational processes and procedures.

Have a documented mechanism to ensure the applicability of the processes and
procedures to the work that has been outsourced to a third party.

1.2. SSC SPECIFIC REQUIREMENTS

SSCs may add any specific requirements that they want to be included for VTP to
satisfy pertaining to their sector.











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B. Organization Details/ Profile of the Management Team

1.3. GENERAL:

In this section, the factual information needs to be gathered of the affiliating VTP and its
management team:

Details of the organization applying for the proposal

Prior exposure of the affiliating organization in skill development space

Educational qualification and experience of the management team

Key achievements of the management team/ project team in the area of skill
development

Management committee shall identify all statutory and regulatory requirements for
compliance.

The Management committee of the VTP shall:

Involve all members of the Institution in understanding and implementing the
mission and quality objectives that are measurable and derived from core training
and support processes of the Institution.

Identify and plan for resources necessary for achieving the Institution's objectives.

Communicate to all members of Institution the importance of meeting the
requirements of interested parties as well as the applicable statutory and regulatory
requirements.

Measure the performance of the Institution in order to monitor the fulfilment of the
mission and quality objectives.

1.4. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy pertaining to their sector.









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C. Responsibilities and the Authority of the Operational Teams

1.5. GENERAL:

Head of the VTP (Vocational Training Provider) and Key Personnel

Head of Institution may be designated as Director/ Principal. The head of Institution
shall be empowered by the management committee to carry out day to day
functioning of the Institution. The management committee shall clearly describe the
management structure. The head of the institution shall decide and implement the
processes which support the development and deployment of the VTP system. The
responsibility and authority for all personnel involved in key functional areas shall be
defined and communicated within the Institution.

Affiliation Coordinator

Management committee shall appoint an existing senior staff member who,
irrespective of other responsibilities, shall monitor to ensure that the requirements of
these criteria are being implemented. The coordinator shall periodically report to
management committee on the compliance of criteria and the need for
improvement.

The coordinator shall ensure communication within the Institution on the
information related to the application and relevance of the criteria in Training and
support processes. The coordinator shall liaise with the affiliating SSC on all relevant
matters.

1.6. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy pertaining to their sector.





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SECTION 2: Quality Aspects in Institution Governance

2.1. GENERAL:

MISSION STATEMENT

The Institution's mission shall be documented. This shall be consistent with needs &
expectations of interested parties and applicable statutory & regulatory requirements
and commitment in delivering excellence.

EXISTENCE OF OPERATIONS MANUAL COVERING THE FOLLOWING

The institution applying for affiliation should have an Operations Document covering
the following aspects:

Background of the Institution
Organization Structure
Details of other affiliations, if applicable
Industry Linkages
Profile for senior and middle management
Profile of trainers
Details of infrastructure, workshop, store etc.
Process of internal evaluation
Placement cell and its placement record
Training Courses/ Programs offered including a list of content and training
material available
Quality assurance mechanism

FINANCIAL RESOURCES

The Institution shall provide financial resources which shall be capable of sustaining a
sound vocational educational program consistent with its stated mission and objectives
for long term stability.

COMPLIANCE TO STATUTORY AND REGULATORY REQUIREMENTS

The Institution shall identify and comply with the applicable statutory and regulatory
requirements pertaining to the services provided.

2.2 SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy pertaining to their sector.




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SECTION 3: Training Operations - Processes

A. Documented Process for Management of Human Resources

3.1. GENERAL:

Recruitment guidelines and criteria based on required competencies
Process of reviews to identify competency gaps vis--vis requirement in
the in-house talent
Training and professional development plan and processes
Maintaining records of qualifications and experience
Motivation and enhancement of self-esteem amongst the staff

3.2. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

B. Curriculum

3.3. GENERAL:

Process of adoption and/or development of curriculum on the basis of QP
and NOS developed by the SSC
Review process to gauge the effectiveness of the curriculum developed
Clear demarcation of time to theory and practical as per the criteria set by
regulatory bodies
Pedagogy inclusive of time schedule and lesson plan
Process of SME engagement in curriculum design and development
Review process for approval of curriculum from the SSC.

3.4. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

C. Courseware and other Documents

3.5. GENERAL:

Process of adoption and/or development of courseware on the basis of QP
and NOS based curriculum approved by SSC.


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Following needs to be available confirming to the requirements
mentioned in the NSDC website http://www.nsdcindia.org/quality.aspx
Train the Trainer Program
Modules on Soft Skills/ Health/ Hygiene and Safety both generic
and program specific
Syllabus/ Curriculum outline
Training Delivery Plan
Facilitators Guide (Generic Training Skills)
Trainer Guide (Program Specific)
Participant Manuals
Assessment
Participant Feedback forms
Review process to gauge the effectiveness of the courseware developed
Process of SME engagement in courseware design and development
Review process for approval of courseware by the SSC

3.6. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

D. Teaching process

3.7. GENERAL:

Time table
Delivery plan
Monitoring and evaluation process of students continuous assessments,
tests, examination etc.
Management of student evaluation records
Lab/ workshop exposure and its linkage to theoretical delivery
Industry visits

3.8. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

E. Training methodology

3.9. GENERAL:


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Documented Processes for Training
Training aids

3.10. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

F. Continuous Evaluation

3.11. GENERAL:

Methodology
Student monitoring on learning

3.12. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

G. Industrial Interface

3.13. GENERAL:

Engagement of experts from the industry (guest faculty)
Integration of real life problems from industry and exposing it with sample
solutions to the students


3.14. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

H. Student Development

3.15. GENERAL:

Imparting required soft skills training
Guidance to students on getting placements
Assistance/ Facilitation for OJT/ Placements


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3.16. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

I. Admissions

3.17. GENERAL:

Printed brochure/ prospectus covering
o Documented policy and procedures for admissions
o Concessions policy
o Process of keeping safe custody of students documents
o Student agreement with the institution at the time of admission

3.18. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

J. Learning Environment

3.19. GENERAL:

Classroom and lab aesthetics and ambience
1. Illumination levels
2. Ventilation requirements
3. Housekeeping and cleanliness
4. Weather protected

3.20. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP
to satisfy aspects pertaining to their sector.

K. Infrastructure

3.21. GENERAL:

Land and building requirements (either own/rented/ on lease)
Working space requirements
Sizes of classrooms, labs and workshops
Associated facilities like safe drinking water, power backup etc.


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Transport facilities, if applicable

3.22. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP
to satisfy aspects pertaining to their sector.

L. Health and safety

3.23. GENERAL:

Staff training on crisis handling
Equipment required for covering indoor and outdoor emergencies
Fire safety
Health policy including collection of required medical record of staff and
students
Compliance to the regulatory norms of health and sanitary conditions
Availability of the compliance certificate from the competent authority
3.24. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP
to satisfy aspects pertaining to their sector.




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SECTION 4: Performance Measurement and Improvement

A. Identification of suitable indicators to monitor and measure
performance such as:

4.1. GENERAL:

Trade Learning progress
Workshop upkeep and modernization
Health and safety incidences
Feedback from employers
Trend of employability and placement record

4.2. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.

B. Continual Improvement on the basis of:

4.3. GENERAL:

Student feedback on curriculum
Student attendance
Drop out monitoring
Student performance on tests
Teacher attendance
Placement patterns

4.4. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.



C. Management Review

4.5. GENERAL:



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Management review meetings (MRM)
Actions implementation on the basis of MRM
Performance review of faculty
Assessment of training needs of faculty by the management
Handling of student complaint by the management and redress of the
same
Analysis of student feedback
Analysis of results in skills assessments

4.6. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP
to satisfy aspects pertaining to their sector.

D. Documented procedure on Complaint/Feedback Handling

4.7. GENERAL:

Information sharing on complaint with all the stakeholders
Acknowledgment of receipt of complaint
Investigation process
Closure with the complainant
Keeping record of complaints

4.8. SSC SPECIFIC REQUIREMENTS

SSCs can add any specific requirements that they want to be included for VTP to
satisfy aspects pertaining to their sector.





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# Charges NSDC Funded Partners
Differential for NSDC funded Partners
and Government Institutions (Should
cover the Operating Cost only
For Others
SSC Specific
1. Application Fee
2. Affiliation Fee
3. Affiliation Fee











Document
Validation
a.
Compliance
Validation

4. Annual Affiliation fee
Note:
1. Travel, boarding and lodging to NSDC funded partners will be charged on actuals.
2. Wherever possible, it will be regional/ local based assessors that will be deployed
3. Economy Class Air Fare/ I
st
/ II
nd
AC Train Fare/ Assessing Bodies Guest House or3 Star
(Minimum) Hotel (boarding and lodging), local travel by AC car/ taxis. Assessing Body
may also make the ticketing and other arrangements as per the requirements.
4. All fees once paid will be non-refundable
Schedule of Various Charges under Affiliation and Applicability


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Process of Affiliation
The process of affiliation along with the timelines is outlined below:
1. Any VTP or Education Body wishing to affiliate to an SSC will have to apply on-line
along with application fee payment details via SDMS (Skills Development
Management System) accessible to the interested VTP from the SSC website only.

2. Post submission of the online application, an SSC will take up to a maximum of 30
working days to revert back to the interested VTP on affiliation or rejection of the
submitted application.

3. The process of the application, post submission at the SSC end will be as follows:
The task of due-diligence will be done by the SSC directly or through a third party.
a. The first level online check on completeness of the application form will be
done by the SSC and if the third party assessors are involved, forward the
application to them within 2 working days of receiving the online application.
b. SDMS system will automatically inform the VTP of the third party assessor
details.
c. The due-diligence of the VTP application will be completed by the SSC either
directly or with the help of appointed third party assessor within 10 working
days.
d. The due-diligence report of recommending or rejecting affiliation will be
submitted by the SSC into SDMS or the third party assessors in 2 working days
post completion of the due-diligence into the SDMS system for the SSC. SSC
after evaluation of the same and its comments will forward to the Affiliation
Sub-Committee.
e. The Affiliation Sub-Committee members will preview the report and will give
their online acceptance or rejection within 5 working days back to SSC.
f. SSC on receiving the Affiliation Sub-Committee recommendation will prepare
an online report of Acceptance or Rejection within 3 working days.
g. The SSC will communicate the decision to the concerned VTP within 2
working days and the copy to NSDC for information.
h. 6 days are kept as buffer for any prescribed timelines over-flows.
Each step listed above is online and through SDMS system. The SDMS system will
automatically generate mails and keep informing the various stakeholders on the
progress or delay.
Any inordinate delays will trigger alarms to the concerned stakeholders.
Any applicant will be able to track the progress of their application online.


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In the event of any arbitration, the first level of appellate will be the Governing
Council (GC) of the SSC.
In the event of applicant not satisfied with the GC decision, the same could be
referred to NSDC.
NSDC will form a tribunal constituting the members drawn from both SSCs and NSDC
funded VTPs. The members will be CEOs both from SSCs and of the VTPs.
The decision of this tribunal will be full and final and will be acceptable to both SSC
and the applicant VTP.



















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APPLICATION FORM FOR
AFFILIATION










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GENERAL INSTRUCTIONS
1. The application has to be applied online by the VTP interested for
affiliation.
2. The link to the application will be available via SSC website
3. Copies of all the relevant documents should be scanned and uploaded
with the online application form.
4. In addition to online application, a print-out of this application form
along with hard copies of the relevant documents has to be sent to the
concerned SSC by the VTP.

APPLICATION FOR AFFILIATING FOR THE FOLLOWING JOB ROLES
(AS PER QUALIFICATION PACKS):

S. No Job Roles
1
2
3
4
5






(More columns will get added, if required)














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Section 1: Institution and Management Profile

1. Name of the Institution:
______________________________________________________________
______________________________________________________________

2. Whether NSDC funded Yes No

If Yes, provide details
___________________________________________________________
3. Name(s) of the Director(s):
S No. Names





4. Contact Details of the Institution:
Postal Address
Phone Number with STD code
Fax No.
Email of Director(s)
Website Address


5. Year of Establishment: ____________________________________

6. Prior Exposure of the Institution in Skill Development Space


7. Medium of instructions in Institute:


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English Hindi Any Other
Please specify: __________________

8. Does the Institute have branches?
Yes No
(If Yes, attach the list of Branches as Enclosure 1)

9.
Tan No.
Pan No.


(Attach photocopy of the PAN card and last IT return as Enclosure 2)

10. Turnover of the Institute: ________________
(Attach Audited balance sheet of last 3 years as Enclosure 3)

11. Is the Institute Recognized with any bodies?
Yes No

If Yes, Please mention the following:

Name of the Body with which recognized
Recognition No
Year of Recognition
Validity of Recognition
(Attach Recognition certificate as Enclosure 4)
12. Is the Institute Affiliated with any Regulatory Body?
Yes No

13. If Yes, Please mention the following:

Name of the Regulatory Body with which affiliated
Affiliation No
Year of Affiliation
Validity of affiliation


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(Attach Affiliation certificate as Enclosure 5)
14. Educational Qualifications and Experience of the Director/s and the
Management Team members

Name of the
Director/
Management
Team
Members
Educational
Qualifications
Overall Work
Experience
(in years)
Prior
Experience in
the Skills
Training
Space

Key
Achievements
in the Skills
Development








15. Details of the Operation Head and the Affiliation Coordinator of the VTP

Name of the
Operations
Head and
Affiliation
Coordinator
Educational
Qualifications
Overall Work
Experience
(in years)
Prior
Experience in
the Skills
Training
Space

Key
Achievements
in the Skills
Development






16. Provide the Contact Details of the Directors/ Management Team/
Operations Head/ Affiliation Coordinator

Name Contact Address Contact Numbers
Both Land Line
Email-ids


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and Mobile








Section 2: Quality Aspects in Institution Governance

17. Does your Institution have a Mission Statement?
Yes No

18. If Yes, please write the Mission Statement in the space provided below:









19. Does your Institution have as Operations Manual?
Yes No













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20. Please certify if your Operational Manual cover the aspects mentioned
below in the table. At the time of affiliation assessment, the Operations
Manual will have to be presented for physical verification.

Aspect Yes/No Remarks
Background of the Institution
Organization Structure
Details of other Affiliations, if applicable
Industry Linkages
Profile of Senior and Middle Management
Profile of trainers
Details of Infrastructure, workshop, store
etc.

Process of internal evaluation
Placement cell details and its placement
tracks

Courses offered

21. In the space provided below, provide the financial resources which shall
be capable of sustaining a sound vocational educational program consistent
with its stated mission and objectives.















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22. Provide the list of all statutory and regulatory compliances followed by
the Institution.




































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Section 3: Training Operations - Processes
23. Details of documented process for management of Human Resources.
Certify the existence of the aspects listed below and will have to be
physically produced to the affiliation assessors.

Aspect Yes/No Remarks
Recruitment guidelines and criteria based on
required competencies

Process of reviews to identify competency gaps
vis--vis requirement in the in-house talent

Training and professional development plan and
processes

Maintaining records of qualifications and
experience

Process of motivation and enhancement of self-
esteem amongst the staff

SSC Specific add-ons


24. Details of the Teaching Staff

S.
No
Name Designation Degree/
Diploma
Training
Certificate
Industry
Experience
Instruction
Experience
Regular/
Visiting













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25. Have the Trainers undergone any specialized training?
Yes No

(If Yes, attach the Details of the training as Enclosure 6)

26. Administrative Support Staff

S. No. Staff Permanent Temporary/Part-time Total
1. Office Manager
2. Office Staff
3. Lab Attendants
4. Accountant
5. Support Staff
6. Others

27. Details of the Curriculum of the all the courses offered. Certify the
existence of the aspects listed below and will have to be physically produced
to the affiliation assessors.

Aspect Yes/No Remarks
Process of adoption and/or development of
curriculum on the basis of QP and NOS developed
by the SSC

Review process to gauge the effectiveness of the
curriculum developed

Clear demarcation of time to theory and practical
as per the criteria set by regulatory bodies

Pedagogy inclusive of time schedule and lesson
plan

Process of SME engagement in curriculum design
and development

Review process for approval of curriculum from
the SSC

SSC specific





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28. Details of the Courseware of all the courses offered. Certify the
existence of the aspects listed below and will have to be physically produced
to the affiliation assessors.


Aspect Yes/No Remarks
Process of adoption and/or development of
courseware on the basis of QP and NOS based
curriculum approved by SSC

Existence of Facilitators Guide

Existence of Trainer Guide

Existence of Participant Manuals

Existence of Assessment Guides

Existence of participant feedback forms

Existence of Training Delivery Plans

Review process to gauge the effectiveness of the
courseware developed

Process of SME engagement in courseware
design and development

Review process for approval of courseware by
the SSC

SSC specific



29. Details of the Teaching Process for the courses offered. Certify the
existence of the aspects listed below and will have to be physically produced
to the affiliation assessors.

Aspect Yes/No Remarks
Time table

Delivery plan

Monitoring and evaluation process of students
continuous assessments, tests, examination etc.

Management of student evaluation records

Lab/ workshop exposure and its linkage to
theoretical delivery

Industry visits



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SSC specific


30. Details of Training Methodology. Certify the existence of the aspects
listed below and will have to be physically produced to the affiliation
assessors.

Aspect Yes/No Remarks
Documentation process of training methodology

Existence of training aids

SSC Specific


31. Details of Methodology adopted for Continuous Evaluation. Certify the
existence of the aspects listed below and will have to be physically produced
to the affiliation assessors.

Aspect Yes/No Remarks
Documentation process of Continuous Evaluation

Documented process on student monitoring on
learning

SSC specific


32. Details of Methodology adopted for Industrial Interface. Certify the
existence of the aspects listed below and will have to be physically produced
to the affiliation assessors.

Aspect Yes/No Remarks
Documentation process of engagement of
experts from the industry

Documented process on integration of real life
problems from the industry and exposing
students sample solutions

SSC Specific


33. Details of Methodology adopted for Student Development. Certify the
existence of the aspects listed below and will have to be physically produced
to the affiliation assessors.

Aspect Yes/No Remarks


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Documented process of imparting soft skills
training

Documented process of providing guidance to
students on placements

Documented process on OJT/ Placement
facilitation

SSC Specific


34. Details on Student Admissions. Certify the existence of the aspects listed
below and will have to be physically produced to the affiliation assessors.

Aspect Yes/No Remarks
Printed brochure/ prospectus

Documented policy and procedures for
admissions

Concessions policy

Process of keeping the safe custody of student
documents

Student agreement with the institution at the
time of admission

SSC Specific

35. Provide the availability of aspects related to the Learning Environment:

Aspect Yes/No Remarks
Are the classroom illumination levels sufficient

Are the classroom ventilated enough

Do the classroom and rest of the centre maintain
the required cleanliness

Do the classroom and rest of the centre weather
protected

SSC specific


36. Library details:
Total number of Books related to the
trade(Technical and Non- Technical)

Number of Magazine
Number of Dailies (newspapers)

37. Provide the availability of aspects related to the Infrastructure:



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Aspect Details Remarks
Building Own/Rented/ On Lease

Area of Institute Premises

Size of classrooms

Size of Labs

Size of workshops

Number of classrooms

Number of Labs

Number of workshops

Safe drinking water (Yes/No)

Power backup (Yes/No)

Separate toilet for Boys and Girls
(Yes/No)

Provision of transport facility, if
applicable (Yes/No)

SSC Specific

38. Ages of Critical Equipment that are more extensively used for Trade
Training in the Workshop

S. No. Trade Facilities No. Average age in
No. of Years
Remarks





39. Details on Health and Safety of the learners. Certify the existence of the
aspects listed below and will have to be physically produced to the affiliation
assessors.

Aspect Yes/No Remarks
Documented process of staff training on crisis
handling

Availability of equipment required for covering
indoor and outdoor emergencies

Documented process on providing training on the
equipment on indoor and outdoor emergencies

Availability of equipment required for fire safety



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Documented process on providing training on the
fire safety equipment

Health policy including collection of required
medical record of staff and students

Compliance to the regulatory norms related to
health and sanitary conditions

Documentary proof of compliances certified by
the competent authority

SSC Specific


Section 4: Performance Measurement and Improvement

40. Documentary evidences of suitable indicators to monitor and measure
the performance. Key aspects that need to be certified by the applicant are:

Aspect Yes/No Remarks
Documented process of trade learning progress

Documented processes of workshop upkeep and
modernization

Documented process on tracking health and
safety incidences

Documented process on gathering feedback of
placed students with the employers

Documented process of tracking trends in
employability and placement record

SSC specific


41. Documentary evidences of practicing continual improvement. Key
aspects that need to be certified by the applicant are:

Aspect Yes/No Remarks
Documented process of taking student feedback
on curriculum

Documented processes of taking student
attendance

Documented process on tracking student
dropouts

Documented process on tracking student
performance on tests

Documented process of tracking teacher
attendance

Documented process of tracking placement



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patterns
SSC Specific




42. Documentary evidences of Management Review. Key aspects that need
to be certified by the applicant are:

Aspect Yes/No Remarks
Documented process of conduction of
Management Review Meetings (MRM)

Documented processes of taking actions on the
basis of MRM

Documented process on tracking Faculty Review

Documented process on tracking training needs
of the faculty by the management

Documented process of tracking student
complaints and redress of the same

Documented process of analysis of student
feedback

Documented process of analysis of results in skills
assessment

SSC Specific


43. Documentary evidences of mechanism on Complaint Handling. Key
aspects that need to be certified by the applicant are:

Aspect Yes/No Remarks
Documented process on Information Sharing on
complaints with all stakeholders

Documented processes of acknowledgement of
receipt of complaint

Documented process on investigation of the
complaint

Documented process on tracking training needs
of the faculty by the management

Documented process of tracking student
complaints and redress of the same

Documented process of investigating the student
complaints

Documented process of closure of the student
complaint



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Documented process of keeping record of
student complaint

SSC specific

Other Relevant Information

44. Does the Institute receive any grant from Govt. of India / State
Government/ Union Territory or any other source?

(Attach details of grants received in last 3 years as Enclosure 7)

Performance Review
b. Overall
S. No.
Performance Criteria Unit of
Measurement
2012-13 2011-12 2010-11 Remarks
1. Utilization of Students
seating capacity
%
2. Retention Rate (Of
students admitted)
%
3. Students/Teaching
Staff
Ratio
4. Pass out (Of students
appeared)
%
5. Students on
completion got jobs
%
6. Total yearly
expenditure / Initial
budget sanctioned
%
7. Students on
completion expressing
satisfaction on quality
of training
%
8. Teachers expressing
satisfaction on all
round conditions of
the VTP
%
9. SSC specific



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B. Trade wise


List of Enclosures Enclosed
List of Branches Yes No
PAN and IT Return Yes No
Audited Balance Sheet Yes No
Registration Certificate of Trust/
Society
Yes No
Copy of Recognition Certificate Yes No
. Copy of Affiliation Certificate Yes No
Building Approval Document Yes No
Staff Particulars Yes No
Training detail of Staff Yes No
Drinking Water Yes No
Health and Sanitary Conditions Yes No
Fire Safety Yes No
Bus Service details Yes No
Details of Grants received in last 3
years
Yes No
Detail of Assessment procedure Yes No




S.
No.
Course
Name
Duration No. of
batch/
year
Students
in each
batch
No. of
trainees
appeared
for Exam
No. of
trainees
certified
No. of
trainees
placed
Remarks







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Annexure VI Pointers for drafting MoU/Undertaking between SSC and Training
Partners























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Annexure VI Pointers for drafting MoU/Undertaking between SSC and Training Partners


SSC Sector Skill councils
QP Qualification Packs
NOS National Occupational Standards
SDMS Skill Development Management Software

The training partner will align the curriculum and courseware to the Qualification Packs and
National Occupational Standards set by the Sector Skill Councils
TPs will give an undertaking to the SSC that the trainers at the participating centres are qualified
to handle the training program as per the QP and NOS set by SSC
TPs should have adequate lab infrastructure as per the guidelines set by SSCs
TP will enter the student details into SDMS to its best capacity
Only the TP will be liable for any wrong or misguiding information put into the SDMS.
The TP will ensure all candidates have a UID number and bank account. Adequate assistance will
be provided by the TP to the trainee to facilitate the UID number and a bank account in case the
student does not have one. Nearest CSC will facilitate to fasten the process.
Till the time the trainee does not have a UID number and a bank account number , the trainee
can use the mobile number to enrol in the training program
It will be the responsibility of the TP to update the UID and bank account information of the
trainee on its receipt. The TP will be liable for any incorrect information entered into SDMS
The TP will have to ensure that the start and end date of every batch is entered into SDMS. In
case of any delay in the information provided the TP will be liable for the same.
The TP can chose to facilitate economically weaker section of trainees(with a below poverty line
(BPL) card) by providing credit facility on the training fee only
The assessment fee has to be collected by the TP in full at the time of enrolment. This money
collected by the TP from the student has to be transferred electronically to the SSC the same day.
In the eventuality of student dropping out of the training program, the assessment fee will be
non -refundable
It will be the responsibility of the TP of entering the correct fee amount given and credit given to
the trainee
TP has to enter the receipt number clearly depicting the fee taken and credit given to the trainee
In the event of dispute, TP will be the only party responsible
TP will be expected to provide the training as per the promised schedule to the trainee and
ensure that the trainee is adequately skilled as per the performance criteria defined in the QP
and NOS
On the day of the assessment, TP has to ensure that the necessary facilities are extend to the
assessor and adequate lab infra with necessary raw materials are provided for the assessment
purpose
In case the assessor needs any internet connection and a computer that same should be
provided on request by the TP
The boarding lodging and travel will not be the responsibility of the TP


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The trainee will be allowed to take the assessment as many times as the trainee wants by paying
the assessing fee each time. The assessment fee has to be transferred to the SSC each time.
Only Indian nationals can participate in the scheme
The trainee can get the award money only once
SSC will declare the results in 10 working days after the assessment and send PDF of certificates
to training partners
It will be the responsibility of the TP to printout the certificates
The certificates should be:
o On A4 size sheets
o Color printed
o On 160 to 180 GSM paper
The TP will have to issue the certificates to the trainee within 2 working days. Any delay will be
the liability of the TP
In case the trainee is taking the training on credit, the training partner will be reimbursed only
when the trainee passes the assessment exam. In case the trainee does not pass the assessment
exam and is taking the training on credit, the training partner will not be eligible for the
reimbursement.































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Annexure VII Format for sharing information with the Assessment Agencies







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Annexure VII - Format for sharing information with the Assessment Agencies









Any changes in the above mentioned fields will need to be informed to the SSC by the
Training Partner, and the SSC will share this information with the Assessment Agency.




















Subject Details
Start and end date of the program
QP details
Number of trainees
Details of facilities available at the training site
Changes if any during the course of the training


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