# This key is used only as a placeholder for CVS versioning information

00_version=$Id: configuration.properties,v 1.76 2014/06/16 08:55:36 marcos Exp $

# This is the canonical URL for this QM installation - please set
url.qm=
# This is an ALIAS to the default URL for stateless sessions. Some fetaures (AGA
W, tasks) may not work if you don't set this.
url.rss=
# This is the internal id (ex. 7, 49....) of the preselected default queue, leav
e blank for no default queue.
default.queue=1
# This is the default queue log file.
default.queue_log_file=/var/log/asterisk/queue_log
#When the realtime page for an agent is computed, the queue_log is NOT read in i
ts entirety but only the last 'n' bytes.
realtime.max_bytes_agent=65000
#When set to true, the live agent page will open a window each time the URL asso
ciated to the first row
#of calls detail table will changes.
realtime.agent_autoopenurl=true
#Here are defined four buttons to be shown in the realtime agent page.
realtime.agent_button_1.enabled=true
realtime.agent_button_1.caption=Call Details
realtime.agent_button_1.url=http://queuemetrics.com/manuals/QM_UserManual-chunke
d/ar01s08.html#_real_time_agent_8217_s_page_customizable_buttons
realtime.agent_button_2.enabled=true
realtime.agent_button_2.caption=Signal Problem
realtime.agent_button_2.url=http://queuemetrics.com/manuals/QM_UserManual-chunke
d/ar01s08.html#_real_time_agent_8217_s_page_customizable_buttons
realtime.agent_button_3.enabled=false
realtime.agent_button_3.caption=Unused
realtime.agent_button_3.url=http://queuemetrics.com/manuals/QM_UserManual-chunke
d/ar01s08.html#_real_time_agent_8217_s_page_customizable_buttons
realtime.agent_button_4.enabled=true
realtime.agent_button_4.caption=Secretary
realtime.agent_button_4.url=
realtime.agent_button_4.channel=Local/104@from-internal
realtime.agent_button_4.ext=200@ext-queue
#Show AGAW information on the realtime agent page
realtime.agent.show_agaw=true
# Defines how many queues the agent will select when logging on through AgentCal
lBackLogin
# Valid values are: all, registered, assigned
realtime.dynamicLoginQueues=all
#The top level directory where monitored calls are held.
#Do NOT forget to add the ending slash.
default.monitored_calls=/var/spool/asterisk/
#How many digits to consider as a default area code
default.areacode_digits=3
default.start_hour=8
default.end_hour=18
default.days=7
#if liveclock is enabled, the system clock is synchronized with asterisk server
system clock.
liveclock.enable=true
#Show summary report call time in hhmmss format instead of hours
default.showSecondsOnTotalCalls=false
#The max delay that will be shown in the TOS graph
sla.max_monitored_delay=120
#How big are time intervals for the TOS graph
sla.interval=10
# It is possible to have a different definition for the inital part of the SLA
sla.max_initial_delay=20
# The interval for the inital part of the SLA
sla.initial_interval=5
#Your company logo (full or relative path) - shall be resized to be an image 200
x 72
layout.logo=$WEBAPP/img/sm_your_logo.gif
#HTML string displayed on the login page.
layout.splash=Please ask your system administrator for the correct credentials t
o access this instance of QueueMetrics.
# Preset 1: standard DB access. Edit to suit your DB needs.
sqlPreset.1.table=queue_log
sqlPreset.1.f_time_id=time_id
sqlPreset.1.f_call_id=call_id
sqlPreset.1.f_queue=queue
sqlPreset.1.f_agent=agent
sqlPreset.1.f_verb=verb
sqlPreset.1.f_partition=partition
sqlPreset.1.f_data1=data1
sqlPreset.1.f_data2=data2
sqlPreset.1.f_data3=data3
sqlPreset.1.f_data4=data4
sqlPreset.1.f_data5=data5
sqlPreset.1.f_incr=unique_row_count
sqlPreset.2.table=queue_log
sqlPreset.2.f_time_id=time_id
sqlPreset.2.f_call_id=call_id
sqlPreset.2.f_queue=queue
sqlPreset.2.f_agent=agent
sqlPreset.2.f_verb=verb
sqlPreset.2.f_partition=
sqlPreset.2.f_data1=data1
sqlPreset.2.f_data2=data2
sqlPreset.2.f_data3=data3
sqlPreset.2.f_data4=data4
sqlPreset.2.f_data5=data5
sqlPreset.2.f_incr=unique_row_count
#
# Asterisk-realtime for Asterisk 1.8
#
sqlPreset.a18.table=asteriskdb.queue_log
sqlPreset.a18.f_time_id=time
sqlPreset.a18.use_timestamp=false
sqlPreset.a18.f_call_id=callid
sqlPreset.a18.f_queue=queuename
sqlPreset.a18.f_agent=agent
sqlPreset.a18.f_verb=event
sqlPreset.a18.f_partition=
sqlPreset.a18.f_data1=data1
sqlPreset.a18.f_data2=data2
sqlPreset.a18.f_data3=data3
sqlPreset.a18.f_data4=data4
sqlPreset.a18.f_data5=data5
sqlPreset.a18.f_incr=id
#
# Asterisk-realtime for Asterisk 1.6
#
sqlPreset.a16.table=asteriskdb.queue_log
sqlPreset.a16.f_time_id=time
sqlPreset.a16.use_timestamp=true
sqlPreset.a16.f_call_id=callid
sqlPreset.a16.f_queue=queuename
sqlPreset.a16.f_agent=agent
sqlPreset.a16.f_verb=event
sqlPreset.a16.f_partition=
sqlPreset.a16.f_data1=data
sqlPreset.a16.f_data2=
sqlPreset.a16.f_data3=
sqlPreset.a16.f_data4=
sqlPreset.a16.f_data5=
sqlPreset.a16.f_incr=id
#Is the calls panel in the realtime page invisible by default?
realtime.calls_invisible=false
#Is the agents panel in the realtime page invisible by default?
realtime.agents_invisible=false
#Are not the only agents to be shown on the realtime page those who are "known"
for the queue?
realtime.members_only=true
#Add the following key to enable default showing of all subqueues (default: fals
e)
realtime.all_subqueues=false
#In how many seconds is the realtime page to refresh?
realtime.refresh_time=18
# Do we consider callback agents permanent until logoff (default as Asterisk 1.2
), or do they get disconnected at restart?
default.permanentCallBackAgents=true
# Do we take into consideration sessions and calls that are not complet eyet for
the main analysis?
default.considerIncompletetEntities=true
#callFile spool dir, set to blank for no call files at all or use TCP AMI connec
tion
callfile.dir=tcp:admin:amp123@127.0.0.1
# Softphone parameters
default.sipaddress=127.0.0.1
default.websocketurl=ws://127.0.0.1:8088/ws
default.rtcWebBreaker=true
callfile.monitoring.enabled=true
callfile.monitoring.channel=Local/$EM@from-internal/n
callfile.monitoring.extension=11
callfile.monitoring.context=queuemetrics
callfile.outmonitoring.enabled=true
callfile.outmonitoring.channel=Local/$EM@from-internal/n
callfile.outmonitoring.extension=14
callfile.outmonitoring.context=queuemetrics
callfile.calloutcome.enabled=true
callfile.calloutcome.channel=Local/12@queuemetrics/n
callfile.calloutcome.extension=10
callfile.calloutcome.context=queuemetrics
callfile.agentlogin.enabled=true
callfile.agentlogin.channel=Local/20@queuemetrics/n
callfile.agentlogin.extension=10
callfile.agentlogin.context=queuemetrics
callfile.agentlogoff.enabled=true
callfile.agentlogoff.channel=Local/21@queuemetrics/n
callfile.agentlogoff.extension=10
callfile.agentlogoff.context=queuemetrics
callfile.agentpause.enabled=true
callfile.agentpause.channel=Local/22@queuemetrics/n
callfile.agentpause.extension=10
callfile.agentpause.context=queuemetrics
callfile.agentpause_ht.enabled=true
callfile.agentpause_ht.channel=Local/32@queuemetrics/n
callfile.agentpause_ht.extension=10
callfile.agentpause_ht.context=queuemetrics
callfile.agentunpause.enabled=true
callfile.agentunpause.channel=Local/23@queuemetrics/n
callfile.agentunpause.extension=10
callfile.agentunpause.context=queuemetrics
callfile.agentunpause_ht.enabled=true
callfile.agentunpause_ht.channel=Local/33@queuemetrics/n
callfile.agentunpause_ht.extension=10
callfile.agentunpause_ht.context=queuemetrics
callfile.agentaddmember.enabled=true
callfile.agentaddmember.channel=Local/25@queuemetrics/n
callfile.agentaddmember.extension=10
callfile.agentaddmember.context=queuemetrics
callfile.agentaddmember_ht.enabled=true
callfile.agentaddmember_ht.channel=Local/35@queuemetrics/n
callfile.agentaddmember_ht.extension=10
callfile.agentaddmember_ht.context=queuemetrics
callfile.agentremovemember.enabled=true
callfile.agentremovemember.channel=Local/27@queuemetrics/n
callfile.agentremovemember.extension=10
callfile.agentremovemember.context=queuemetrics
callfile.agentremovemember_ht.enabled=true
callfile.agentremovemember_ht.channel=Local/37@queuemetrics/n
callfile.agentremovemember_ht.extension=10
callfile.agentremovemember_ht.context=queuemetrics
callfile.customdial.enabled=true
callfile.customdial.channel=Local/$EM@from-internal/n
callfile.customdial.extension=28
callfile.customdial.context=queuemetrics
callfile.smssend.enabled=false
callfile.smssend.channel=Local/10@queuemetrics/n
callfile.smssend.extension=29
callfile.smssend.context=queuemetrics
callfile.hangupcall.enabled=true
callfile.hangupcall.channel=Local/10@queuemetrics/n
callfile.hangupcall.extension=30
callfile.hangupcall.context=queuemetrics
callfile.transfercall.enabled=true
callfile.transfercall.channel=Local/10@queuemetrics/n
callfile.transfercall.extension=31
callfile.transfercall.context=queuemetrics
# Rewrites Local/XXX@ext channels in the format Agent/XXX
default.rewriteLocalChannels=true
# DO NOT CHANGE
realtime.use_sql_now=false
#The default time zone offset. Valid values -24...24 hours
default.timeZoneOffset=0
#If an ongoing call has a wait time that exceeds this value, drop it. 0: ignore
default.maxOngoingWaitTime=1000
#If an ongoing call has a talk time that exceeds this value, drop it. 0: ignore
default.maxOngoingTalkTime=2000
#Ignore QUEUESTART statements.
default.ignoreQueueStarts=false
#The hour of the day to start realtime monitoring or sXX: sliding window of XX h
ours
realtime.startHour=0
# The default locale for QueueMetrics. DO NOT CHANGE unless you know what you're
doing.
default.language=en
default.country=US
#Disable the history back navigation button in browsers
default.disablebackhistory=true
# Which channel name to show for a call: True: last one seen - False: first one
found
default.useEndingChannelName=false
# How to create Excel files: True: Excel 2003 XML - False: CSV
default.useXmlExcel=false
# Show the queue composition or just the main queue name
default.showQueueComposition=true
# how long is an hour for hourly breakdown; default 60 minutes
default.hourly_slot=15
# do we want to strip channel names after the "-"? default true
default.stripChannelNames=true
# Asterisk Unique ID visibility and related callback URL associated to the icon
default.crmapp=http://queuemetrics.com/sample_screen_pop.jsp?agent=[A]&unique=[U
]
# The name of the CRM application in the Icon Agent page
default.crmlabel=CRM
# Custom web pages for the realtime agent page
realtime.agent_web1_url=http://queuemetrics.com/sample_screen_pop.jsp?agent=[A]
realtime.agent_web1_label=
realtime.agent_web2_url=http://queuemetrics.com/sample_screen_pop.jsp?agent=[A]
realtime.agent_web2_label=
#
default.showAstClid=false
# Join multi-stint calls as a default
default.joinMultiStintCalls=false
# Decide whether to check for alarms on the wait time of ongoing conversations.
realtime.waitAlarmOnLiveCalls=false
sound.yellowAlarm=../img/sounds/dingdong.wav
sound.redAlarm=../img/sounds/ringer.wav
# Cluster to poll for RT data
# list of pipe-separated members of the cluster
# if callfilesdir = "", the commands will be sent through the manager API
cluster.servers=aleph|trix
cluster.aleph.manager=tcp:dial:12345@10.10.3.5
cluster.aleph.queuelog=sql:P001
cluster.aleph.monitored_calls=z:/qm_streamcall/server_aleph
cluster.aleph.callfilesdir=
cluster.aleph.audioRpcServer=
cluster.aleph.agentSecurityKey=
cluster.aleph.websocketurl=ws://10.10.3.5:8088/ws
cluster.aleph.rtcWebBreaker=false
cluster.trix.manager=tcp:admin:amp111@127.0.0.1
cluster.trix.queuelog=sql:P002
cluster.trix.monitored_calls=z:/qm_streamcall/server_trix
cluster.trix.callfilesdir=
cluster.trix.audioRpcServer=
cluster.trix.agentSecurityKey=
cluster.trix1.websocketurl=ws://127.0.0.1:8088/ws
cluster.trix1.rtcWebBreaker=false
# If true, hide export buttons on the Realtime page
realtime.hideExportButtons=false
# If true, show all agent sessions. If false, show only agent sessions with at l
east one call.
default.useRawAgentSessions=false
# If true, the agent cannot change their code in the login/logoff/pause popups.
default.lockedAgentPopupCode=false
#If true, the user will not be able to monitor without a given location.
realtime.assignedLocationsOnly=false
# Shall we display absolute or relative agent logon times on the RT page? (def.
true)
realtime.absolutePauseTimes=true
# Which buttons on the realtime page are enabled?
realtime.calls_invisible.buttonEnabled=true
realtime.agents_invisible.buttonEnabled=true
realtime.members_only.buttonEnabled=true
realtime.all_subqueues.buttonEnabled=true
# Create a text dump of the manager conversation for the Live page (#326)
manager.dump=false
# If a filter is on, no "lost" calls should be shown
default.showLostCallsWhenFiltering=false
# The default length of a manually-closed call
default.closeDuration=5
# This is the name of the class that finds recordings. See documentation.
audio.server=it.loway.app.queuemetrics.callListen.listeners.LocalFiles
# This is the name of the class that starts live listening. See documentation.
audio.liveserver=it.loway.app.queuemetrics.callListen.RTlisteners.ClassicQMListe
nerRT
# Is it possible to see Tech Info on the licence page and run DBTest?
default.viewTechInfo=true
# Oldest obsolete AGAW run to keep when running a database optimization, in minu
tes
dbmaint.agaw_oldestRun=30
# Oldest AGAW log to keep when running a database optimization, in minutes
dbmaint.agaw_oldestLog=30
# Oldest obsolete broadcast entry to keep when running a database optimization,
in minutes
dbmaint.agaw_oldestBroadcast=180
# Defines some default values for the autoconfiguration tool
default.autoconf.source=file
default.autoconf.fileagents=/etc/asterisk/agents.conf
default.autoconf.filequeues=/etc/asterisk/queues.conf
default.autoconf.fileusers=/etc/asterisk/users.conf
default.autoconf.filequeuelog=/var/log/asterisk/queue_log
default.autoconf.realtimedrv=com.mysql.jdbc.Driver
default.autoconf.realtimeuri=jdbc:mysql://127.0.0.1/asteriskrealtime?zeroDateTim
eBehavior=convertToNull&jdbcCompliantTruncation=false&user=admin&password=amp111
# If set to true, when an agent logs on, he will always be unpaused. Since v1.5.
2
default.alwaysLogonUnpaused=false
# If set to something different than 0 enables the hotdesking.
# The value is interval time (in seconds) used by the analyzer to look back sear
ching HOTDESK verbs in the queue log
default.hotdesking=0
# If set to true, agents are required to provide a valid pause reason when inser
ting
# a pause from their realtime page.
default.pausecoderequired=false
# The script to use in order to restart Tomcat.
script.reboot=/usr/local/queuemetrics/qm-current/WEB-INF/mysql-utils/restart/res
tart.sh
# The script to use in order to restart the AGAW runner
script.rebootAgaw=/usr/local/queuemetrics/qm-current/WEB-INF/mysql-utils/restart
/restartAgaw.sh
# Which days to include (1: Sun 2:Mon) e.g. 23456 means MON to FRI
default.noncontig.days=
# Start and end times (as HH:mm:ss) for noncontiguous reports
default.noncontig.period1.start=
default.noncontig.period1.end=
default.noncontig.period2.start=
default.noncontig.period2.end=

# Number of digits to display for floating-point numbers
default.decimalDigits=1
# Task Ping URL for any approved/disputed operation
default.tasks.pingURL=
# Defines if the QA reports should be calculated by call date or by filling form
date
default.searchQA_byCallDate=true
# A regexp to validate agent codes - e.g. "1\\d\\d" to allow all three-digit num
bers starting with 1
realtime.agentRegexp=
# A regexp to validate extension codes - e.g. "\\d\\d" to allow all two-digit nu
mbers
realtime.extensionRegexp=
# Maximum period allowed for a Self Service Agent Report
default.ssarMaxReportPeriod=15
# QueueMetrics mailer configuration (leave smtphost key empty to disable the mai
ler)
default.smtphost=
default.smtpport=587
default.smtpfrom=from.mail@example.com
default.smtpuser=from.user@example.com
default.smtpassword=verysecret
default.smtpssl=false
default.smtpDebug=false
# PDF direct exported reports will use this orientation as default
default.export.orientation=portrait
# On the RT page, should differences to the expected queue work set be shown?
realtime.show_incorrect_queue_sets=false
# When logging off from ALL QUEUES, should we include any other Q logged in as w
ell?
realtime.all_includes_current_logins=false
# The real-time page uses Active Polling
realtime.useActivePolling=true
# The Agent page polls every X seconds - do not set too low or server load will
go up.
realtime.ajaxPollingDelay=5
# Uses RowCache to avoid hitting the DB on each request
realtime.useRowCache=true