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Asteron Life Complete
Asteron Life Complete Australia. Life Insurance and Income Protection. Save up to 40% on Life Insurance in with Australia's #1 Life Insurance Comparison http://InsuranceRebate.com.au/ we offer 20% Cash Back Rebate.
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Issue 1
Issued 5 March 2012
Preparation Date 11 January 2012 Asteron Life Complete Product Disclosure Statement and Policy Document ii | Asteron Life The issuers Suncorp Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (SLSL) and Suncorp Portfolio Services Limited ABN 61 063 427 958, AFSL 237905, RSE Licence No L0002059 (Trustee) are related bodies corporate of Suncorp Group Limited ABN 66145 290 1274 (Suncorp Group) and Suncorp-Metway Limited ABN 66 010 831 722. The obligations of SLSL and the Trustee are not guaranteed by any other company within the Suncorp Group. This product is not a bank deposit or other bank liability of Suncorp. Important disclosure The Asteron Life Complete product described in this Product Disclosure Statement and Policy Document (PDS), which includes the policy terms and conditions, is issued by SLSL, with the exception of an interest in the Suncorp Master Trust RSE No R1056655 ABN 98 350 952 022 SFN 1400 429 47 (Fund), which is issued by the Trustee who will hold an Asteron Life Complete policy on your behalf, as a member of the Fund. Both SLSL and the Trustee take full responsibility for the whole PDS. This PDS also contains important information about the Fund. If you become a member of the Fund, the Trustee will buy a policy on your behalf. SLSL will pay any benefits under that policy to the Trustee, and the benefit amount will form part of your superannuation entitlements. Payment from the Fund to you will be subject to superannuation law requirements. This policy may be offered by SLSL to trustees of external superannuation funds for the benefit of its member(s). In this regard the trustee must be satisfied it can take out the policy under superannuation law and the trustee must make its own decision as to whether it can pay any benefits under this policy to members in accordance with superannuation law. Some benefits such as the Grief Support Service may not be payable from the external superannuation fund in accordance with the relevant conditions of release, even after SLSL has agreed to pay it to the trustee in the event of a claim. The trustee should seek its own advice prior to accepting a policy issued by SLSL offering these benefits. SLSL makes no representations as to whether the trustee is able to take out this policy or whether any benefits can be paid to members by the trustee. Benefits under your policy There are certain entry and expiry ages, health, occupational and pastime limits that apply in respect of the benefits and optional benefits available under your policy. The ability to adjust the terms and conditions of your policy or increase the level of cover available, may also be subject to your age, health, occupation or pastimes at the time you apply to adjust the terms and conditions or increase the level of cover, together with the consent of the trustee. Contact us (please refer to chapter 5, section 16 Contacting us and complaints) to determine your eligibility to apply for cover, adjusted cover or increased cover under your policy. Benefits are not payable in some circumstances, which are explained under chapter 5, section 9 Times when we wont pay. Unless otherwise stated, payment of a benefit is subject to our acceptance of your claim and satisfaction of our claim requirements being met (please refer to chapter 5, section 15 Making a claim). How to Apply Information about how to apply for an Asteron Life Complete policy is set out in chapter 5, section 3 'How to apply'. The application form is in the inside back cover of this PDS. This application to apply for cover is only made to persons receiving this PDS in Australia. Please read the duty of disclosure notice on page 62. There is a risk that the benefit will not be paid under the policy if you do not comply with the duty of disclosure. Cover is subject to our acceptance. Cooling Off If you buy an Asteron Life Complete policy you will have a cooling off period to decide whether the product is suitable for your needs. Information about the cooling off period can be found on page 61. This PDS is not advice The information in the PDS does not take into account your personal circumstances. You should consider the appropriateness of the information having regard to your objectives, financial situation and needs. Future update information All the information in this PDS is current at the time of issue. We may change or update information from time to time that is not materially adverse by preparing a Product Information Update. You will find Product Information Updates on our Website at www.asteronlife.com.au. You can also obtain a printed copy of any Product Information Update, at no cost, by contacting us on the contact details provided on the back of this PDS. About this Product Disclosure Statement and Policy Document iii An introduction to Asteron Life
| An introduction to Asteron Life Bringing insurance to life Helping people protect whats most dear to them. Its a founding principle thats been at the heart of everything weve done since our very beginning from the first life insurance policy we wrote (which happened to be Australias first) in 1833, right through to the current day. At Asteron Life, we have come a long way in more than 175 years. We have grown with the times, and changed to meet the developing needs of generation after generation of Australians but what has made us such a long-lasting, valued company has always been this spirit of service, and our understanding of just how valuable life is. Today were a proud member of the Suncorp Group, a company with assets of more than $95.5 billion, and over 9 million customers. Its a firm footing to go to market with, and a security for our customers that theyre protected by one of Australias biggest insurers. Lifes for living We know that the best way to live, is to forget about the what-ifs and the worst case scenarios. So youll find Asteron Life is a bit different from other life insurance companies. Instead of the doom and gloom of what might happen, we believe you should only worry about getting the most out of today knowing that if anything ever does go wrong, youre covered. To us, life insurance is all about celebrating life, and we live this philosophy every day. We work closely with advisers to give you a wide range of options, so you can find the right cover for you and be able to protect yourself and your family against the impacts of an injury, sickness or death. We also have a caring approach to claims and are pleased to say that our clients benefit from the quick services and support of our highly trained claims team, who can assess most claims with 24 hours. Ready to celebrate life? Then youve come to the right place. Understanding this PDS As you read through this PDS, youll notice we use terms and expressions which have a particular meaning:
When we refer to you or your in the context of death, disablement, a condition or procedure, income, expenses, life events, occupation or age, were referring to the insured person, who may not be the policy owner, in all other cases were referring to the policy owner. If the policy is owned through Suncorp Master Trust, the policy owner is Suncorp Portfolio Services Limited as trustee for the Suncorp Master Trust.
When we refer to we, our, us or Asteron Life, were referring to SLSL.
When we refer to Trustee were referring to Suncorp Portfolio Services Limited as trustee for the Suncorp Master Trust.
When we refer to Life Cover Super and Income Protection Cover Super, were referring to cover owned through Suncorp Master Trust.
When we refer to 'Income Protection Covers', we're referring to Income Protection Cover - Accident Only Cover, Income Protection Cover and Income Protection Plus Cover.
When we refer to 'linked TPD Cover' or 'linked Trauma Cover', we're referring to TPD Cover and Trauma Cover (respectively) linked to Life Cover. Youll also see medical conditions and other words written in italics. To find out what they mean, please refer to chapter 8 Medical Glossary, Definitions. If theres anything else you need help to understand, please contact your financial adviser or our customer service team on 1800 221 727. Other important things to note:
The headings in this PDS are intended to help identify sections of the document, but are not to be used to interpret the provisions of this policy.
Words indicating the singular can also be taken to mean the plural and vice versa.
All references to dollar amounts are references to Australian currency.
All payments to and from us must be in Australian dollars.
Some of the benefits offered in this PDS are not available for policies owned by Suncorp Master Trust. These benefits are marked with NS .
This policy is to be interpreted in line with the law as it applies in New South Wales. If youd like to contact us or the Trustee for further information on anything in this PDS, please call our customer service team on 1800 221 727. Contents 1. Asteron Life Complete 1 Insurance to fit your life 2 Key features of Asteron Life Complete 3 2. Life, TPD, Trauma 4 Life Cover 5 TPD Cover 7 Trauma Cover 10 Life, TPD and Trauma benefits in detail 14 3. Income Protection, Business Expenses 28 Selecting your level of cover 29 Income protection for medical professionals 31 Income Protection Covers 32 Business Expenses Cover 36 Income Protection and Business Expenses benefits in detail 38 4. Child Cover 53 Child Cover benefits in detail 54 5. About Asteron Life Complete 56 Ownership and structure 57 Eligibility 60 How to apply 61 Cooling off period 61 Your duty of disclosure 62 When does my cover start? 62 Who will receive the benefits of my cover? 62 Policy expiry 63 Times when we wont pay 63 Premiums and payment 64 Taxation 66 Privacy statement 67 Direct Debit Request Service Agreement 68 Other information about your policy 69 Making a claim 70 Contacting us and complaints 71 6. Insurance through superannuation 73 7. Interim Cover 81 8. Medical Glossary, Denitions 86 iv | Asteron Life Chapter 1 Asteron Life Complete Insurance to fit your life Lets face itsorting out life insurance is often the last thing on your mind when youre fit and healthy. After all, there are so many more exciting things to dolike being with your family and friends, working and travelling. Thats why we have developed Asteron Life Complete. Its a comprehensive suite of insurance covers which can be tailored to suit wherever youre at in life. Which means you can focus on whats important to you, secure in the knowledge that whatever happens, you and your familys financial future is protected 7 days a week, 24 hours a day, anywhere in the world. Life Cover When you think about it, your life is your most valuable asset. And like other valuable assets (such as your home, car or boat), you should protect it so if something happens your family is looked after. Life Cover can help do this by paying a lump sum in the event of your death or diagnosis of a terminal illness. This money may help with your mortgage payments, your childrens education expenses, or go towards creating an income for your familys future. Total and Permanent Disablement (TPD) Cover If youre totally and permanently disabled, TPD Cover can help ease the financial pressure on you and your family by providing a lump sum payment which can be used to pay medical bills, make home modifications, generate an income if you can't work again, or even assist with ongoing expenses like paying off the mortgage. Trauma Cover Trauma Cover pays you a lump sum payment if youre diagnosed with a serious medical condition (as defined in this PDS). You can use the payment to help with the cost of your medical treatments, and for everyday expenses like your mortgage or rent so you can concentrate on getting better. Income Protection Cover Income Protection Cover is designed to replace up to 80% of your monthly income if youre unable to work due to sickness or injurymaking sure bills and expenses can still be paid while youre recuperating. Business Expenses Cover Running your own business can be stressful, especially if you have to take time off work if youre sick. Thats why Business Expenses Cover was developed. Its there to help you pay for fixed business expenses like utility bills or rent by providing a monthly benefit if youre unable to work due to sickness or injury. Child Cover Like Trauma cover for adults, Child Cover can help alleviate the financial pressure on families if a child becomes seriously ill. Child Cover is available for a list of defined events including serious medical conditions, and can be used to pay for medical treatments, or give you the financial means to take time off work to be by your childs side. 2 | Asteron Life Asteron Life Complete 3 Asteron Life Complete
| Key features of Asteron Life Complete These features apply to all covers in the Asteron Life Complete product. Worldwide Cover Wherever you are in the world, youre covered 7 days a week, 24 hours a day. This includes when you travel, move house, change jobs, or become unemployed. Automatic Increase To help keep your cover protected against inflation, every year on your policy anniversary, well increase:
the sum insured of your Life Cover, Trauma Cover and TPD Cover by the greater of 5% and the indexation factor, and
the Total Monthly Benefit of Income Protection Cover and Business Expenses Cover by the greater of 3% and the indexation factor. Your premiums will also increase to reflect the new sum insured and Monthly Benefit. You can choose not to accept an increase by calling our customer service team or writing to us within 30 days of the policy anniversary. Automatic Increase doesnt apply in some circumstances as explained on page 14 for Life Cover, TPD Cover and Trauma Cover and 38 for Income Protection Covers and Business Expenses Cover. Please note this feature isnt available on Child Cover. Guarantee of Upgrade From time to time we may make improvements to Asteron Life Completeincluding benefits and definitionsand we will offer these improvements to you if they dont result in an increase to your premium. If you have a pre-existing condition at the time we apply the improvement to your policy, it wont be covered when we assess any claim affected by that pre-existing condition. In the event of a claim, you'll be assessed against the terms of the policy before any upgrade to the policy, if in your opinion, the improvements are less favourable. Guaranteed Future Insurability Life is full of changes, and events like getting married, having children, or even an increase in your salary may prompt you to increase the amount that youre insured. With Guaranteed Future Insurability, youre able to increase your cover without providing any further medical information. Conditions do apply, so make sure you read section 2 on page 14 for Life Cover, TPD Cover and Trauma Cover, and page 38 for Income Protection Cover. Grief Support Service If either you or your immediate family need grief counselling at the time of claim, well pay for up to 4 hours* of initial confidential grief counselling (or up to 6 hours* if you choose combined counselling) for you or your immediate family. The grief counselling sessions will be provided by an independently owned organisation appointed by us, and are not available for any other forms of counselling. * Any travel time by the counsellors is included in this time. C h a p t e r
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C o m p l e t e Chapter 2 Life TPD Trauma 5 Life | TPD | Trauma
| Life, TPD, Trauma Life Cover Protecting your familys future Your life is your most important asset. By making sure its properly insured, youre providing your family with a financial safety net if something happens to you. Life Cover works by paying a lump sum if you die or become terminally ill. As everyones situation is different, when you apply, you choose how much youre covered forthis is called your Life Cover sum insured. Your financial adviser can help you decide your sum insured. Built in and optional benefits Your Life Cover includes a number of built in benefits and optional benefits. A summary of these are set out in the tables below. Full details of these benefits are located in the Life, TPD and Trauma benefits in detail section on pages 14 to 27 of this PDS. Make sure you read through them carefully and talk to your financial adviser about how they apply to you. Built in benefits What does it do? Benefit in detail on page Life Cover Benefit Pays the Life Cover sum insured in the event of your death. 17 Terminal Illness Benefit Pays the Life Cover sum insured if youre diagnosed as terminally ill. 18 Funeral Advancement Benefit NS Provides an advance payment up to $20,000 to help meet immediate funeral expenses in the event of your death. 18 Financial Planning Benefit NS Pays up to $2,500 as reimbursement of financial advice fees following the payment of the Life Cover Benefit or Terminal Illness Benefit. 18 Waiver of Premium Due to Serious Disablement NS Waives your Life Cover premiums for up to 2 years if you suffer a sickness or injury that results in you being constantly and permanently unable to perform at least 2 activities of daily living. 19 Loyalty Funeral Benefit Pays an additional $15,000 in the event of your death if your premiums are paid on a Level to age 70 basis for 10 consecutive years. 19 Premium and Cover Suspension Benefit You can apply to suspend your premium and cover for up to 12 months if you experience financial hardship, are unemployed, or are on sabbatical, maternity, paternity or long-term leave from work. 19 Premium Freeze Option You can freeze the premiums on your cover so your future premium continues at a set amount. 19 Continuation of Cover You can convert your Life Cover Super sum insured to a new policy with Life Cover outside superannuation if youre no longer eligible to make superannuation contributions. 17 C h a p t e r
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T r a u m a 6 | Asteron Life Optional benefits What does it do? Benefit in detail on page Business Security Option NS You can increase your Life Cover sum insured once a year when a specified business event occurs without the need for any further medical information. 22 Child Cover NS Pays the Child Cover sum insured if the insured child dies, becomes terminally ill, or suffers one of the defined medical events listed on page 54. 54 Waiver of Premium Option Waives the premiums payable on your Life Cover while youre significantly disabled and unable to work for 6 consecutive months or more. 24 Healthy Life Option Provides a discount on your Life Cover premiums if you qualify for this option. 24 Healthy Plus Option Provides a discount on your Life Cover premiums if you qualify for this option. 24 Key features
Worldwide Cover
Automatic Increase
Guarantee of Upgrade
Guaranteed Future Insurability Times when we wont pay There are certain situations when we wont pay a benefit. These situations are explained in chapter 5, section 9 on page 63. 7 Life | TPD | Trauma
| Total and Permanent Disablement (TPD) Cover Caring for you if you become disabled We all love to live the lifestyle we have grown accustomed to. But if you become disabled, you may have to make some big adjustments to accommodate things like a change in mobility, being unable to work, or even needing constant care. With TPD Cover, youre paid a lump sum if you become totally and permanently disabled. When you apply, you choose how much youre covered for (your TPD Cover sum insured), and can use this money for things like medical bills, make home modifications, generate an income if you can't work again, or even assist with ongoing expenses like paying off the mortgage. TPD Cover can be selected as stand alone cover, or linked to Life Cover. For more information on linking options, please read chapter 5, section 1.3 'Linking Options' on page 58. Built in and optional benefits Your TPD Cover includes a number of built in benefits and optional benefits. A summary of them are set out in the tables below. Full details of these benefits are located in the Life, TPD and Trauma benefits in detail section on pages 14 to 27 of this PDS. Make sure you read through them carefully and talk to your financial adviser about how they apply to you. The benefits in the tables below are available for both TPD Stand Alone Cover and TPD Cover (unless we have specified otherwise). Built in benefits What does it do? Benefit in detail on page Total Permanent and Disablement (TPD) Benefit Pays the TPD Cover sum insured if you become totally and permanently disabled. 20 Single Loss of Limb or Eye Benefit NS Pays 25% of the TPD Cover sum insured if you suffer single loss of limb or eye. 20 Limited Death Benefit Pays a benefit of up to $20,000 in the event of death or terminal illness if the TPD Benefit is not payable. 20 Financial Planning Benefit NS Pays up to $2,500 as reimbursement of financial advice fees following the payment of the TPD Benefit. 18 Premium and Cover Suspension Benefit You can apply to suspend your premiums and cover for up to 12 months if you experience financial hardship, are unemployed, or are on sabbatical, maternity, paternity or long-term leave from work. 19 Premium Freeze Option You can freeze the premiums on your cover so your future premiums continue at a set amount. 19 Continuation of Cover NS You can apply to continue your TPD Benefit on the any occupation TPD or own occupation TPD definition to age 70. 17 Conversion Benefit You can convert your TPD Stand Alone Cover to a new policy with Life Cover and linked TPD Cover when certain life events occur. 21 Optional benefits What does it do? Benefit in detail on page Business Security Option NS You can increase your TPD Cover sum insured once a year when a specified business event occurs without the need for any further medical information. 22 Child Cover NS Pays the Child Cover sum insured if the insured child dies, becomes terminally ill, or suffers one of the defined medical events listed on page 54. 54 Waiver of Premium Option Waives the premiums payable on your TPD Cover if youre significantly disabled and unable to work for 6 or more consecutive months. 24 C h a p t e r
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T r a u m a 8 | Asteron Life TPD Cover linked to Life Cover The benefits in the tables below are only available if you have chosen linked TPD Cover. Built in benefits What does it do? Benefit in detail on page Life Cover Buy Back You can purchase a new policy with Life Cover 12 months after the TPD Benefit has been paid for the same linked TPD Cover sum insured, without providing further medical information. 22 Optional benefits What does it do? Benefit in detail on page Double TPD If we pay the full TPD Cover sum insured, we wont reduce your linked Life Cover sum insured, and well waive all future premiums for the linked Life Cover Benefit equal to the amount of the TPD Cover sum insured. 25 TPD definitions If youre totally and permanently disabled, well pay the TPD Cover sum insured if you meet the definition that applies to your policy. The type of cover provided by each definition is different as is the cost. Below is a brief summary of each TPD definition. A detailed explanation is located in chapter 8 Medical Glossary, Definitions. Definition Conditions Suffer loss of limbs or sight Suffer significant cognitive impairment Unable to do 2 activities of daily living Suffer one of the defined medical conditions Unlikely ever again to be able to work in your own occupation Unlikely ever again to be able to work in any occupation Unlikely ever again to be able to perform normal domestic duties 1 Own occupation TPD (including Split TPD own occupation) U U U U U Y U Any occupation TPD U U U U Y U U Split TPD any occupation Y Y Y Y Y U Y Modified TPD U U U Y Y Y Y 1 You will be assessed against the home-maker TPD definition if you're a home-maker and not working in any gainful occupation at the time of the event giving rise to your TPD claim. 9 Life | TPD | Trauma
| If youre a home-maker or not working in a gainful occupation Well issue your TPD Cover with the any occupation TPD definition, which allows you to move in and out of the workforce without having to change the TPD definition. At claim time, well assess you under either the home-maker TPD definition or any occupation TPD definition depending on whether youre a home-maker or in paid employment at the time of disablement. If you have an own occupation TPD or any occupation TPD definition and are a home-maker and not working in any gainful occupation at the time of claim, well assess you under the home-maker TPD definition. If youre working 20 hours or less If your occupation class is AA, LP, MP, or AP and youre working 20 hours or less per week when you apply for own occupation TPD, well issue your TPD Cover with the own occupation TPD definition. At claim time well assess your claim under either:
the home-maker TPD definition if you were a home- maker or not working in any gainful occupation
the any occupation TPD definition if you were working 20 hours or less per week, or
the own occupation TPD definition if you were working more than 20 hours per week, at the time of claim. TPD linked to Life Cover If we pay a benefit for total and permanent disablement or single loss of limb or eye, well reduce:
your linked Life Cover sum insured, and
any Trauma Cover sum insured that is linked to your Life Cover, by the amount of the benefit paid. If you have selected Double TPD, we wont reduce your Life Cover sum insured, and in addition, well waive all future premiums for the Life Cover Benefit linked to your TPD Cover, equal to the amount of the TPD Benefit paid. You can read more about Double TPD in section 22 on page 25. TPD Cover variation when youre 65 Once youre 65, the maximum amount of TPD insurance you can hold across all insurance companies is $3,000,000. If your TPD Cover sum insured is higher than $3,000,000 prior to age 65, well automatically reduce your TPD Cover sum insured to $3,000,000 on the policy anniversary when youre age 65. If the own occupation TPD or any occupation TPD definition applies to your TPD Cover, it will convert to the modified TPD definition. Continuation of TPD Cover under the own occupation TPD or any occupation TPD definitions to age 70 is available for selected occupation classes. For full details of this benefit and conditions which apply, please refer to section 3.2 'Continuation of cover for TPD' on page 17. Key features
Worldwide Cover
Automatic Increase
Guarantee of Upgrade
Guaranteed Future Insurability Times when we wont pay There are certain situations when we wont pay a benefit. These situations are explained in chapter 5, section 9 on page 63. C h a p t e r
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T r a u m a 10 | Asteron Life 10 Life | TPD | Trauma
| Trauma Cover Helping you through serious illness A serious illness like cancer or stroke can unfortunately affect any of us. And if it does happen, you want to be able to focus all of your energy on getting better again, not worrying about bills or loss of income. Thats where Trauma Cover steps in. It provides you and your family with a lump sum if youre diagnosed with one of a list of defined serious medical conditions or undergo certain medical procedures. Trauma Cover can be selected as stand alone cover, or linked to Life Cover. For more information on linking options, please read chapter 5, section 1.3 'Linking Options' on page 58. There are 2 types of Trauma Cover, Trauma and Trauma Plus. When you apply, you choose how much youre covered for (your Trauma Cover sum insured), depending on your needs. Your financial adviser can help you decide whats suitable. Please note, to be eligible to receive the Trauma Benefit or Partial Trauma Benefit under Trauma Stand Alone Cover, you must survive 14 days from the date of the defined medical event. If you dont survive for 14 days, well pay the Limited Death Benefit (please see the table below). Trauma Cover is not available through the Suncorp Master Trust. Built in and optional benefits Your Trauma Cover includes a number of built in benefits and optional benefits. A summary of these are set out in the tables below. Full details of these benefits are located in the Life, TPD and Trauma benefits in detail section on pages 14 to 27 of this PDS. Make sure you read through them carefully and talk to your financial adviser about how they apply to you. The benefits in the tables below are available for both Trauma Stand Alone Cover and linked Trauma Cover (unless we have specified otherwise). Built in benefits What does it do? Benefit in detail on page Trauma Benefit Pays the Trauma Cover sum insured if youre diagnosed as suffering a Trauma Benefit defined medical event listed on page 12. 20 Partial Trauma Benefit Pays a percentage of the Trauma Cover sum insured if youre diagnosed with a Partial Trauma Benefit defined medical event listed on page 13. 21 Limited Death Benefit Pays a benefit of up to $20,000 if you die and the Trauma Benefit or the Partial Trauma Benefit is not payable. Only available on Trauma Stand Alone Cover. 20 Financial Planning Benefit Pays up to $2,500 as reimbursement of financial advice fees following the payment of the Trauma Benefit. 18 Premium and Cover Suspension Benefit You can apply to suspend your premiums and cover for up to 12 months if you experience financial hardship, are unemployed, or are on sabbatical, maternity, paternity or long-term leave from work. 19 Premium Freeze Option You can freeze the premiums on your cover so your future premiums continue at a set amount. 19 Continuation of Cover You can convert your Trauma Stand Cover to a policy with TPD Stand Alone Cover if the Trauma Benefit has not become payable before the expiry date. 17 Conversion Benefit You can convert your Trauma Stand Alone Cover to a policy with Life Cover and linked Trauma Cover when certain life events occur. 21 11 Life | TPD | Trauma
| Optional benefits What does it do? Benefit in detail on page Business Security Option You can increase your Trauma Cover sum insured once a year when a specified business event occurs without the need for any further medical information. 22 Child Cover Pays the Child Cover sum insured if the insured child dies, becomes terminally ill, or suffers one of the defined medical events listed on page 54. 54 Waiver of Premium Option Waives the premiums payable on your Trauma Cover if youre significantly disabled and unable to work for 6 or more consecutive months. 24 Trauma Booster Option Doubles the payment for the Partial Trauma Benefit, and boosts the payment of the Trauma Benefit by an additional 25% of the Trauma Cover sum insured for 5 specified trauma events. 25 Trauma Reinstatement Option You can purchase a new policy with Trauma Stand Alone Cover 12 months after the Trauma Benefit has been paid for the same Trauma Cover sum insured, without providing further medical information. 25 Trauma Cover linked to Life Cover The benefits in the tables below are only available if you have chosen linked Trauma Cover. Built in benefits What does it do? Benefit in detail on page Life Cover Buy Back You can purchase a new policy with Life Cover 12 months after the Trauma Benefit has been paid for the same linked Trauma Cover sum insured without providing further medical information. 22 Optional benefits What does it do? Benefit in detail on page Double Trauma If we pay the full Trauma Cover sum insured, we wont reduce your linked Life Cover Benefit. In addition, well waive all future premiums for the linked Life Cover Benefit equal to the amount of the Trauma payment. 27 Trauma linked to Life Cover If we pay a Trauma Benefit or a Partial Trauma Benefit, well reduce:
your linked Life Cover sum insured, and
any TPD Cover sum insured that is linked to your Life Cover, by the amount of the benefit paid. If you have selected Double Trauma, we wont reduce the linked Life Cover sum insured, and in addition, well waive all future premiums for the linked Life Cover sum insured equal to the amount of the Trauma Benefit paid. You can read more about Double Trauma in section 25 on page 27. C h a p t e r
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T r a u m a 12 | Asteron Life Defined medical event Trauma Plus Trauma Aplastic anaemia U U Benign tumour of the brain with impairment U U Benign tumour of the spine with impairment U U Blindness U U Cancer* U U Cardiomyopathy U U Chronic kidney (renal) failure U U Chronic liver failure U U Chronic lung failure U U Coma U U Coronary artery angioplasty triple vessel* U U Coronary artery surgery* U U Creutzfeldt-Jakob disease U U Deafness U U Dementia U U Encephalitis U U Heart attack* U U Heart surgery (open)* U U Hepatitis B or C-occupationally acquired U U HIV-medically acquired U U HIV-occupationally acquired U U Intensive care U U Loss of independent existence U U Defined medical event Trauma Plus Trauma Loss of limbs or sight U U Loss of speech U U Major head trauma U U Major organ transplant U U Meningitis U U Motor neurone disease U U Multiple sclerosis U U Muscular dystrophy U U Out of hospital cardiac arrest U U Paralysis U U Parkinsons disease U U Primary pulmonary hypertension U U Repair or replacement of aorta* U U Repair or replacement of valves* U U Severe burns U U Severe diabetes complications U Y Severe rheumatoid arthritis U U Significant cognitive impairment U U Stroke* U U * Cover does not start until the later of the policy commencement date and 3 months after the following scenarios, whichever one is applicable to you: we receive a fully completed application for insurance from you we receive a fully completed application for increase to the sum insured (in respect to the increased portion only), or the most recent reinstatement of the policy. This does not apply if your policy is a replacement policy. Trauma Benefit Well pay the Trauma Cover sum insured when youre diagnosed as suffering one of the defined medical events listed in the table below, and defined in chapter 8 Medical Glossary, Definitions on page 86. The list that applies to your Trauma Cover depends on whether you have selected Trauma or Trauma Plus. For full details of the Trauma Benefit, please read the Life, TPD and Trauma benefits in detail section on pages 14 to 27. List of defined medical events when well pay a full Trauma Benefit C h a p t e r
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T r a u m a 13 Life | TPD | Trauma
| Defined medical event Trauma Plus Trauma Adult onset type 1 diabetes after age 30 U Y Benign tumour of the brain U Y Benign tumour of the spine U Y Carcinoma in situ of the breast* ^ U Y Carcinoma in situ of the female organs* ^ U Y Carcinoma in situ of the male organs* ^ U Y Colostomy and/or ileostomy U Y Coronary artery angioplasty* U U Early stage chronic lymphocytic leukaemia* U Y Defined medical event Trauma Plus Trauma Early stage melanoma* ^ U Y Early stage prostatic cancer* ^ U Y Hydrocephalus U Y Major burns U Y Serious accidental injury U Y Severe Crohns disease U Y Severe osteoporosis U Y Severe ulcerative colitis U Y Single loss of limb or eye U Y Partial Trauma Benefit When youre diagnosed as suffering one of the defined medical events listed in the table below (except for coronary artery angioplasty*), and defined in chapter 8 Medical Glossary, Definitions, well pay 20% of the Trauma Cover sum insured, subject to a maximum of $100,000. For coronary artery angioplasty*, well pay the lesser of $25,000 and 25% of the Trauma Cover sum insured. The Trauma Cover sum insured will be reduced by each payment under the Partial Trauma Benefit and your premiums changed accordingly. For full details of the Partial Trauma Benefit, please read section 16 on page 21. List of defined medical events when well pay a Partial Trauma Benefit * Cover does not start until the later of the policy commencement date and 3 months after the following scenarios, whichever one is applicable to you: we receive a fully completed application for insurance from you we receive a fully completed application for increase to the sum insured (in respect to the increased portion only), or the most recent reinstatement of the policy. This does not apply if your policy is a replacement policy. ^ Well pay the Partial Trauma Benefit once only for the first of these conditions to occur. Key Features
Worldwide Cover
Automatic Increase
Guarantee of Upgrade
Guaranteed Future Insurability Times when we wont pay There are certain situations when we wont pay a benefit. These situations are explained in chapter 5, section 9 on page 63. C h a p t e r
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T r a u m a 14 | Asteron Life Life, TPD and Trauma benefits in detail Youve already seen an overview of all the features and benefits of your cover, now its time to go through these in detail. Its important you read this section of the PDS carefully as it forms a part of your insurance contract. Please use the coloured icons below to understand which benefit is available on your cover. Benefits available under: Life Cover Life TPD Stand Alone Cover only TPD Stand Alone TPD Cover (including TPD Stand Alone Cover and linked TPD Cover unless we have specified otherwise)
TPD
Trauma Stand Alone Cover only Trauma Stand Alone
Trauma Cover (including Trauma Stand Alone Cover and linked Trauma Cover unless we have specified otherwise) Trauma
Built in benefits This section provides detail about the benefits available under your Life Cover, TPD Cover or Trauma Cover. 1. Automatic Increase Life Trauma TPD While your cover is in force, on each anniversary of the commencement date, well offer to increase the sum insured for:
Life Cover
TPD Cover, and
Trauma Cover without any account being taken of your health, occupation or pastimes. The increase in the sum insured offered to you will be the greater of the indexation factor and 5%. Premiums will be increased to reflect the increased sum insured. Automatic Increase wont apply if:
the Premium Freeze Option applies (please refer to section 11)
the Business Security Option applies (please refer to section 19)
premiums are being waived because we have paid a benefit under Double TPD or Double Trauma, if applicable (please refer to section 22 and 25), or
you elect not to accept our offer of an increased sum insured by calling our customer service team or providing written notice to us within 30 days of the anniversary of the commencement date. Automatic Increase does not apply to the sum insured for Child Cover and does not apply to the Loyalty Funeral Benefit. 2. Guaranteed Future Insurability Life Trauma TPD You can increase the Life Cover, TPD Cover or Trauma Cover sum insured without the need for further medical evidence if:
any of the increase events in the table on page 15 occur to you
the sum insured for the cover to be increased is at least $20,000
youre 55 years of age or less at the commencement date of the cover, and
youre 60 years of age or less when the event occurs and the evidence required as described on page 15 is provided. 15 Life | TPD | Trauma
| Increase Event Evidence Required You get married. 1 An Australian Court must recognise the marriage as a legal marriage. Well require a copy of the marriage certificate. You have commenced a domestic relationship with a spouse, which continues for 12 months and began within the previous 18 months. 1 Well require a statutory declaration stating that youre living with a person in a domestic relationship in good faith for 12 months after commencing the relationship. You or your spouse gives birth to a child. Well require a copy of the birth certificate, which must name you or your spouse as a parent. You or your spouse adopts a child. Well require a copy of the adoption certificate, which must name you or your spouse as an adopting parent. You take out or increase a loan secured over your own real estate or business of at least $25,000. Well require a copy of the mortgage and loan documents. Your annual salary increases by at least $5,000. You must give us sufficient evidence of this (for example pay slips or a letter from your employer confirming the salary increase). Youre a working partner or a working director in a business and you increase your financial interest in the business by at least $25,000. You must give us sufficient evidence of this (for example, a copy of minutes of partners or directors meetings confirming the amount and that the change has occurred). An increase in your value to a business, where youre a key person to that business and the business owns the policy. You must give us sufficient evidence of this (for example pay slips or a letter from your employer confirming the remuneration package increase). You become a carer for the first time. A statutory declaration from the person being cared for (dependant), or the dependants legal representative, or certification from the Guardianship Board, detailing: the nature of the dependency the close personal relationship held with you that the dependant permanently resides with you, and that youre personally providing financial and domestic (for example bathing and dressing them and cooking for them) support to the dependant. In addition, well require a statement from the dependants doctor verifying the need for and nature of the care required, and that such care is required for at least 6 months. Every 5th anniversary of the commencement date, if the policy owner has held this policy continuously since that date. No evidence is required. A change of tax dependency status because you have ceased to have any tax dependants as defined by current tax law (Life Cover through a superannuation arrangement only). Well require a statutory declaration that you no longer have any tax dependants, and that this change in circumstance occurred within the previous 12 months. The increase benefit can only be used once for this event. If the policy is converted to a non-superannuation policy, the non-superannuation Life Cover sum insured will be reduced by the amount of increase applied as a result of this increase event. 1 If you have a domestic relationship with a spouse you then marry you can only increase under one of these increase events, not both. For Life Cover, Life Cover Super and Trauma Cover, Guaranteed Future Insurability is available for covers where a medical loading of up to 75% applies. For TPD Cover, this feature is only available where standard premium rates apply. C h a p t e r
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T r a u m a 16 | Asteron Life 2.1 Minimum and maximum increase amounts The maximum total amount that your cover can increase over the duration of the policy is the original Life Cover, TPD Cover or Trauma Cover sum insured at the commencement date. For example if the Life Cover, TPD Cover or Trauma Cover sum insured is $500,000 at the commencement date, the maximum total increase under Guaranteed Future Insurability is $500,000 across the life of the policy (as long as you dont exceed the maximum sum insured for that cover). The following minimum and maximum limits also applies per increase event: Cover Life Cover TPD Cover and Trauma Cover Minimum per event $25,000 $25,000 Maximum per event The lesser of:
$200,000
50% of the Life Cover sum insured at the commencement date
the amount of the new mortgage or the amount of increase in the mortgage (if applicable)
5 times your increase in salary (if applicable)
5 times the average of the last 3 years consecutive annual increases in the key persons gross remuneration package (if applicable)
the actual amount of increase in the financial interest in the business (if applicable), and
for Life Cover through a superannuation arrangement only, the increased taxation liability incurred when a superannuation death benefit is paid to non tax dependants (if applicable). The lesser of:
$200,000
25% of the TPD Cover or Trauma Cover sum insured at the commencement date
the amount of the new mortgage or the amount of increase in the mortgage (if applicable)
5 times your increase in salary (if applicable), and
5 times the average of the last 3 years, and consecutive annual increases in the key persons gross remuneration package (if applicable). 2.2 When Guaranteed Future Insurability does not apply Guaranteed Future Insurability does not apply:
if youre entitled to make a claim, or we have accepted a claim, or we have paid a benefit under your Asteron Life Complete policy (other than a benefit under Child Cover)
if the Business Security Option applies (please refer to section 19)
if premiums are being waived under Double TPD (please refer to section 22) or Double Trauma (please refer to section 25)
if premiums are being waived under the Waiver of Premium Option (please refer to section 20), or the Waiver of Premium due to Serious Disablement Benefit (please refer to section 8), until the anniversary of the commencement date immediately after youre no longer disabled and premium payments recommence, or
if the maximum sum insured for the cover has been reached (please refer to chapter 5, section 2.2 How much cover can I apply for). 2.3 How to exercise Guaranteed Future Insurability You can only exercise an increase under Guaranteed Future Insurability once in any 12 month period. You can exercise Guaranteed Future Insurability by providing written notice to us (including the evidence required for the event as listed in this section) within:
60 days of the increase event, or 17 Life | TPD | Trauma
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30 days either side of the anniversary of the commencement date if the increase event occurred within the previous 12 months. The premiums will be increased to reflect the increase in cover. The increased sum insured applies from the date we confirm to you the new Life Cover, TPD Cover or Trauma Cover sum insured in writing, as long as the additional premium has been paid. 2.4 Restrictions on the increased sum insured Any exclusions, restrictions or loadings that apply on this cover will also apply to the increased portion. For the first 6 consecutive months after cover for the increase in Life Cover, TPD Cover or Trauma Cover sum insured starts:
any increase amount in excess of $100,000 for the Life Cover Benefit is only payable in the event of your accidental death if the increase is in relation to:
a mortgage
an increase in your financial interest in a business, or
your value to a business where youre a key person
any increase amount for the TPD Benefit in excess of $25,000 will only be paid for accidental total and permanent disablement, and
any increase amount for the Trauma Benefit in excess of $25,000 will only be paid as a result of injury. 3. Continuation of Cover Life Trauma Stand Alone TPD 3.1 Continuation of Cover for Life Cover Super In the event that the Life Cover Super and linked TPD Cover (if applicable) under your Asteron Life Complete policy ends and youre no longer eligible to make superannuation contributions, provided cover has not been discontinued due to any of the circumstances referred to in section 26 (apart from not being eligible to make superannuation contributions), you can convert your cover within 30 days, without further health or financial evidence to a new cover which, in our opinion, is the most comparable to an Asteron Life Complete policy with Life Cover (providing death and terminal illness cover) and linked TPD Cover (if applicable). The new Life Cover sum insured will be the sum insured at the time of conversion. If applicable, the linked TPD Cover sum insured and TPD definition will be the same as for the linked TPD Cover at the time of conversion. Premiums will be calculated using the rates then applying for Life Cover and linked TPD Cover (if applicable), increased by any loading factors which applied under your Asteron Life Complete policy. The terms of the new Life Cover (and linked TPD Cover if applicable) will reflect the terms of the cover issued by us which, in our opinion, most closely resembles the terms of your Asteron Life Complete policy with Life Cover (and linked TPD Cover if applicable). 3.2 Continuation of Cover for TPD NS You can apply to continue your TPD Cover on the any occupation TPD or own occupation TPD definition to age 70 if your occupation class is AA, AP, MP, LP, A1 or A2. If we accept your application, your TPD Cover will convert to the modified TPD definition at age 70. At age 65, a maximum TPD sum insured of $1,000,000 applies for the own occupation TPD and any occupation TPD definition, and an overall maximum sum insured of $3,000,000 applies for. This option is not available on policies owned through the Suncorp Master Trust or where Split TPD is selected. 3.3 Continuation of Cover for Trauma If the Trauma Benefit (please refer to section 15) has not become payable before the expiry date, you can apply to convert your cover, without further health or financial evidence, to a cover, which in our opinion, is most comparable to our TPD Stand Alone Cover. The TPD definition under the new TPD Cover will be the equivalent of loss of independent existence, loss of limbs or sight and significant cognitive impairment. The sum insured for the new TPD Cover will be the lesser of:
the Trauma Cover sum insured, at the expiry date, and
$1,000,000. Premiums will be calculated using the rates then applying for TPD Stand Alone Cover stepped premiums or the most comparable cover stepped premiums, increased by any loading factors applying under the Trauma Cover. This benefit is not available if the Business Security Option is applicable to your Trauma Cover (please refer to section 19) and is only available if the Trauma Cover is not linked to Life Cover. 4. Life Cover Benefit Life If you die while covered under Life Cover and we haven't made a payment for the Terminal Illness Benefit (please refer to section 5), well pay the Life Cover sum insured, less any payments we have made for: C h a p t e r
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T r a u m a 18 | Asteron Life
the TPD Benefit and the Single Loss of Limb or Eye Benefit (if applicable), unless Double TPD applies to your policy
the Funeral Advancement Benefit (please refer to section 6), or
the Trauma Benefit and Partial Trauma Benefit (if applicable), unless Double Trauma applies to your policy. 5. Terminal Illness Benefit Life If you become terminally ill while covered under Life Cover, well pay the Life Cover sum insured less any payments we have made for:
the TPD Benefit and the Single Loss of Limb or Eye Benefit (if applicable), unless Double TPD applies to your policy, or
the Trauma Benefit or Partial Trauma Benefit (if applicable), unless Double Trauma applies to your policy. 6. Funeral Advancement Benefit NS Life Whilst covered under Life Cover, well provide an advance payment for funeral expenses and other immediate costs:
in the event of your accidental death during the first 3 years after the commencement date (or the date the cover was most recently reinstated), and
thereafter on your death from all causes. The amount well pay is the lesser of $20,000 and 25% of the Life Cover sum insured. On our receipt of a completed claim form and the original or a certified copy of the Death Certificate, or Medical Certificate of Cause of Death, or other evidence satisfactory to us, the benefit will be paid in accordance with chapter 5, section 7 `Who will receive the benefits of my cover'. Payment of the Funeral Advancement Benefit is intended to allow prompt payment to assist in meeting funeral expenses and other immediate costs with limited evidentiary requirements. Payment of this benefit does not mean that any other benefit under the policy will be admitted or paid. The Funeral Advancement Benefit can be claimed at any time before we pay the Life Cover sum insured. The Funeral Advancement Benefit need not be claimed but, if claimed, it reduces the Life Cover sum insured. 7. Financial Planning Benefit NS Life Trauma TPD If we accept and pay a claim because in our opinion:
you're totally and permanently disabled under the TPD Benefit
you're diagnosed with a defined medical event under the Trauma Benefit
you're diagnosed as terminally ill, or
you're deceased, well reimburse the recipient(s) of the benefit for accredited financial planning advice that they obtain. The maximum amount well reimburse is the lesser of:
$2,500, and
25% of the Life Cover, TPD Cover, or Trauma Cover sum insured (as applicable). If there is more than one recipient of the benefit paid under your cover, each recipient will be entitled to an equal share of the Financial Planning Benefit. For example if there were 5 recipients and the reimbursement amount is $2,500, each recipient would be entitled to up to $500. This benefit is only paid once per life insured. Financial planning advice must be provided by an accredited financial adviser approved by us. In addition, the Financial Planning Benefit must be claimed within 12 months of receiving the Life Cover Benefit, TPD Benefit, Trauma Benefit or Terminal Illness Benefit payment (as applicable) from us. The Financial Planning Benefit does not apply to any cost incurred when dealing with the claim or implementation of the financial plan nor do we take any responsibility for the financial advice provided or the implementation of that advice. In order to apply for the benefit we require the recipient(s) to submit the following:
a request for reimbursement
a copy of the detailed invoice that was provided to the recipient showing a breakdown of the services provided including the authorised representative and Australian Financial Services Licence numbers and details (if applicable), and
a receipt showing how much was paid. Payment of the Financial Planning Benefit does not reduce the amount of the claim payment or any other benefit payable under your policy. 19 Life | TPD | Trauma
| 8. Waiver of Premium due to Serious Disablement NS Life If youre aged 65 or under and you suffer a sickness or injury that results in you being constantly and permanently unable to perform at least 2 of the numbered activities of daily living without the physical assistance of someone else, well waive the requirement for you to pay the premiums for the Life Cover Benefit until the earlier of:
the date a total of $2,000 of Life Cover Benefit premiums have been waived
the date when 2 years worth of Life Cover premiums have been waived, or
the date cover ends under Life Cover. If Automatic Increase applies (please refer to section 1) and were waiving premiums under this benefit, well continue to make annual increases to the Life Cover sum insured. If Business Security Option applies to this policy, the option will expire on the date we commence waiving premiums under this benefit. 9. Loyalty Funeral Benefit Life If level to age 70 premiums apply to your policy, you may be eligible for an additional premium free Life Cover Benefit sum insured of $15,000 called a Loyalty Funeral Benefit. You will be eligible for this benefit, if after the first 10 consecutive years after the commencement date the:
Life Cover sum insured has not reduced below $200,000 at any time, and
premiums have been continuously paid on a level to age 70 basis. Once you have qualified for the Loyalty Funeral Benefit, it will continue regardless of any reduction to the Life Cover sum insured. The following conditions also apply to the Loyalty Funeral Benefit:
it will be paid to the estate of the life insured and is not transferable
it is payable once per life insured
it cannot be cancelled or modified by us for any reason and no premiums are payable in relation to the benefit
any claim made for the payment of this benefit will be assessed based on the claim criteria applicable to a claim made under the Life Cover Benefit (refer to section 4 for more details), and
Automatic Increase does not apply to the Loyalty Funeral Benefit. 10. Premium and Cover Suspension Benefit Life Trauma TPD You can tell us in writing to suspend premiums and cover under your Life Cover, TPD Cover or Trauma Cover if youre:
unemployed
on sabbatical, maternity, paternity or long term leave from work, or
experiencing financial hardship due to your household income for the last 3 months reducing by more than 30% (as compared to the household income over the preceding 3 month period*). * Not available if financial hardship is as a result of bankruptcy or your business being put in receivership or liquidation. The Premium and Cover Suspension Benefit is only available if your cover has been continuously in force since the commencement date and premiums have been paid for at least the previous 12 consecutive months. Well suspend premiums and cover for a maximum of 12 months from the time the application is accepted by us in writing. If cover is suspended, it is not automatically reinstated. Cover may only be reinstated upon application and after we have received the next premium. If you dont apply to reinstate the cover within 12 months, the policy will be cancelled. If youre suffering from or have symptoms of a sickness or injury which developed or became apparent during the period of suspension at the time the cover is reinstated, no benefit is payable for any subsequent claim affected by that symptom, sickness or injury. 11. Premium Freeze Option Life Trauma TPD If youre paying premiums on a stepped basis you can notify us in writing to freeze the premium on your Life Cover, TPD Cover or Trauma Cover at any time (this excludes policy fees and government charges). This means that:
your future premiums will be fixed at the same amount as at the date of notification
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T r a u m a 20 | Asteron Life cover adjusts to the amount which can then be purchased for the frozen premium based on:
our standard stepped premiums rates for Asteron Life Complete
our premiums discounts in accordance with chapter 5, section 10 Premiums and payment
your sex, occupation, smoking status and any agreed premium loading factors, and
your age on your next birthday on or after the recalculation. The Premium Freeze Option does not apply to cover provided under Child Cover (if applicable). You can notify us in writing to end the premium freeze at any time. The premium freeze will then end on the next policy anniversary of the commencement date after we receive the written request. 12. TPD Benefit TPD If you become totally and permanently disabled as a result of a sickness or injury while you're covered for this benefit, we'll pay the full TPD Cover sum insured.
For TPD linked to Life Cover, we will only pay the TPD Benefit if you become totally and permanently disabled before you die or become terminally ill. If you die or become terminally ill, we'll pay the Life Cover Benefit instead.
For TPD Cover Stand Alone Cover, we will only pay the TPD Benefit if you survive at least 14 days from the date of the sickness or injury which results in you being totally and permanently disabled. If you do not survive at least 14 days, we'll pay the Limited Death Benefit. The TPD definition which applies to the policy will be shown on the schedule and is explained in chapter 8 Medical Glossary, Definitions. The TPD Cover sum insured will be reduced by any payments we have made for:
the Single Loss of Limb or Eye Benefit (please refer to section 13), and if your TPD Benefit and Trauma Cover (if applicable) are linked to Life Cover:
the Trauma Cover (please refer to section 15), and
the Partial Trauma Benefit (please refer to section 16). 13. Single Loss of Limb or Eye Benefit NS TPD This benefit is not available if TPD Cover is owned through the Suncorp Master Trust. Well pay the Single Loss of Limb or Eye Benefit if you suffer a single loss of limb or eye and you then survive at least 14 days. The amount well pay is the lesser of:
25% of the TPD Cover sum insured, and
$500,000. Well pay the Single Loss of Limb or Eye Benefit only once. The TPD Cover sum insured will be reduced by the Single Loss of Limb or Eye Benefit. 14. Limited Death Benefit Trauma Stand Alone TPD Stand Alone If you die or become terminally ill while your policy is in force and a TPD Benefit (please refer to section 12) or Trauma Benefit (please refer to section 15) is not payable, well pay a Limited Death Benefit. The amount well pay is the lesser of $20,000 and the TPD Cover or Trauma Cover sum insured (as applicable). This benefit is not available if your TPD Cover or Trauma Cover is linked to Life Cover. 15. Trauma Benefit Trauma Well pay the Trauma Cover sum insured once only if you suffer one of the medical events listed in the Trauma Benefit defined medical events table on page 12, and you survive at least 14 days from the date of diagnosis or date of the procedure (applies to Trauma Stand Alone Cover only). The Trauma Cover defined medical events that apply to your policy depend on whether you have selected Trauma or Trauma Plus. The Trauma Cover sum insured will be reduced by any payments we have made for:
the Partial Trauma Benefit (please refer to section 16), and if your TPD Cover and Trauma Cover (if applicable) are linked to Life Cover:
the TPD Benefit (please refer to section 12), and
the Single Loss of Limb or Eye Benefit (please refer to section 13). 21 Life | TPD | Trauma
| 16. Partial Trauma Benefit Trauma Well pay the Partial Trauma Benefit if you suffer one of the defined medical events listed in the Partial Trauma Benefit defined medical events table on page 13, and you survive at least 14 days from the date of diagnosis or the date of the procedure (applies to Trauma Stand Alone only). The defined medical events that apply to your policy depend on whether you have selected Trauma or Trauma Plus. For all conditions other than coronary artery angioplasty, the amount well pay is 20% of the Trauma Cover sum insured, subject to a maximum of $100,000. For coronary artery angioplasty, the amount well pay is the lesser of $25,000 and 25% of the Trauma Cover sum insured. Well pay the Partial Trauma Benefit (other than for coronary artery angioplasty - see below for details):
once for carcinoma in situ of the breast or carcinoma in situ of the female organs or diagnosis of early stage prostatic cancer or carcinoma in situ of the male organs or early stage melanoma
once for serious accidental injury, and
once for single loss of limb or eye. Well pay the Partial Trauma Benefit for coronary artery angioplasty for:
the first coronary artery angioplasty procedure to occur after the cover for this procedure starts, and
each subsequent coronary artery angioplasty procedure which occurs at least 6 months after the previous coronary artery angioplasty procedure. The Trauma Cover sum insured will be reduced by each payment of this benefit and premiums changed accordingly. 17. Conversion Benefit Trauma Stand Alone TPD Stand Alone You can convert part or all of your TPD Stand Alone Cover or Trauma Stand Alone Cover to an Asteron Life Complete policy which includes cover in the event of death if:
youre not entitled to make a claim and a TPD Benefit or Trauma Benefit (as applicable) has not been paid
any of the life events in the table below occur to you
you're aged 40 or under, and the evidence required as described below is provided. Life Event Evidence Required You get married An Australian Court must recognise the marriage as a legal marriage. Well require a copy of the marriage certificate. You have commenced a domestic relationship with a spouse, which continues for 12 months. The relationship must have commenced within the previous 18 months. Well require a statutory declaration stating that you're living with a person in a domestic relationship in good faith for 12 months after commencing the relationship. You or your spouse gives birth to a child. Well require a copy of the birth certificate, which must name you or your spouse as a parent. You or your spouse adopts a child. Well require a copy of the adoption certificate, which must name you or your spouse as an adopting parent. If you have TPD Stand Alone Cover, it will be converted to the cover we're issuing at that time, which, in our opinion, is most like our Asteron Life Complete policy with Life Cover and linked TPD Cover. The TPD definition under the new TPD Cover will be the equivalent of the TPD definition that applies under the original TPD Stand Alone Cover. If you have Trauma Stand Alone Cover, it will be converted to the cover we're issuing at that time, which, in our opinion, is most like our Asteron Life Complete policy with Life Cover and linked Trauma Cover. The type of Trauma Cover for the new Trauma Cover will be the equivalent of the cover that applies under the original Trauma Stand Alone. The new cover can have a Life Cover and linked TPD Cover or linked Trauma Cover (as applicable) sum insured up to the same amount as your original TPD Stand Alone Cover or Trauma Stand Alone Cover (as applicable), less the total Life Cover sum insured for all in force Asteron Life policies at the time of conversion where you're the life insured. The terms and conditions of, and premiums payable under the new cover will generally be based on those applicable to a cover that, in our opinion, is most comparable to an Asteron Life Complete policy with Life Cover and linked TPD Cover or linked Trauma Cover (as applicable) we issue at the time you exercise this benefit. C h a p t e r
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T r a u m a 22 | Asteron Life 17.1 How to exercise the Conversion Benefit You can exercise this benefit by providing written notice to us (including the evidence required for the life event as listed in this section) within:
60 days of the event, or
30 days either side of the anniversary of the commencement date if the event occurred within the previous 12 months. Well write to you within 30 days of the conversion taking place and send you a new schedule. Cover under the new Life Cover (and linked TPD Cover or Trauma Cover if applicable) will commence once we have received the first premium. This benefit can be exercised once only per policy. 17.2 Restrictions on the new policy Any exclusions or loadings that applied to the original cover may also apply to the new cover. For the first 12 consecutive months after the new policy starts cover wont apply for terminal illness, and the Life Cover Benefit is only payable in the event of your accidental death. 18. Life Cover Buy Back Trauma TPD This benefit is not available under Trauma Stand Alone Cover or TPD Stand Alone Cover. If we have made a payment of the full TPD Cover or Trauma Cover sum insured for a linked TPD Benefit or Trauma Benefit, you can take out a new cover which, in our opinion, is most comparable to an Asteron Life Complete policy with Life Cover (death and terminal illness cover only) for a sum insured equal to the TPD Cover sum insured or Trauma Cover sum insured without further medical evidence if:
the TPD Benefit or Trauma Benefit payment was before the anniversary of the commencement date when you're 65, and
you're still alive. This benefit can only be exercised 12 months after the later of:
the date we receive your fully completed claim form, and
the date when you satisfy the criteria for the Trauma Benefit under section 15 or the TPD Benefit under section 12 (as applicable). Well write to you within 30 days prior to the exercise date. Alternatively, you can contact us directly in writing (please refer to chapter 5, section 16 Contacting us and complaints for our details). Life Cover Buy Back will only be valid for a period of 30 days commencing on the exercise date. We must receive the completed application form and first premium within this 30 day period. If the option is taken up, the new cover will begin once we have received the first premium and we will send you a new schedule. Any exclusion or medical, occupational or pastimes loadings that apply to your original Life Cover may also apply to the new Life Cover. The terms and conditions of, and premiums payable under the new cover will generally be based on those applicable to a policy that, in our opinion, is most comparable to an Asteron Life Complete policy with Life Cover we issue at the time you exercise the Life Cover Buy Back. Guaranteed Future Insurability and the Business Security Option do not apply to the new Life Cover. This benefit is not available if Double TPD or Double Trauma is selected or for a payment under the Single Loss of Limb or Eye Benefit, the Partial Trauma Benefit or if you have the Business Security Option. Optional benefits This section provides detail about the optional benefits of your cover, if they have been selected. 19. Business Security Option NS Life Trauma TPD Premium Structure Entry age next birthday Expiry age next birthday Stepped 18-62 66 Level 18-60 66 If the Business Security Option applies to your Life Cover, TPD Cover or Trauma Cover and your age next birthday is less than 66, you can apply to increase the Life Cover, TPD Cover or Trauma Cover sum insured without the need for further medical evidence, if financial evidence is provided to our reasonable satisfaction. This option is not available on policies owned through the Suncorp Master Trust. 23 Life | TPD | Trauma
| 19.1 Maximum increases on Business Security Option The maximum limit to which the Life Cover, TPD Cover or Trauma Cover sum insured can be increased to under the Business Security Option is:
for Life Cover, the lesser of up to 3 times the Life Cover sum insured at the commencement date and $15,000,000
for the TPD Cover, the lesser of up to 3 times the TPD Cover sum insured at the commencement date and $5,000,000, and
for the Trauma Cover, the lesser of up to 3 times the Trauma Cover sum insured at the commencement date and $2,000,000. For example if your original TPD Cover sum insured is $500,000 the maximum increase available under the Business Security Option is $1,000,000 bringing your total TPD Cover sum insured to $1,500,000. All maximum limits refer to the total sum insured for cover of a similar type offered under any insurance policy. For example, if you hold a TPD Stand Alone Cover with us and TPD cover with another company, the $5,000,000 limit applies to the total sum insured for TPD insurance across all companies. 19.2 How to exercise the Business Security Option You must apply, in writing, to increase the Life Cover, TPD Cover or Trauma Cover sum insured. One increase can be made every 12 months. You must be actively working in your usual occupation at the time of application for the increase. The rationale for the increase, and the financial evidence required to substantiate the increase, must be consistent with that nominated in the initial application for the Business Security Option.
The increase must not exceed the increase in value of the associated business purpose, using the same valuation basis as that used in the initial application for the Business Security Option.
On a policy with Life Cover and linked TPD Cover and/or linked Trauma Cover (as applicable), if the linked TPD Cover or Trauma Cover sum insured is being increased, the linked Life Cover sum insured must also be increased by at least the same amount.
If you select Loan Cover as the Business Security Option reason, for the first 6 months after the cover for the increase in Life Cover sum insured starts, the increase in sum insured is only payable in the event of:
accidental death, for the Life Cover Benefit
accidental total and permanent disablement, for the TPD Benefit, or
injury, for the Trauma Benefit. The premiums will be increased to reflect the increase in Life Cover, TPD Cover or Trauma Cover sum insured. The increased cover applies from the date we confirm to you the new Life Cover, TPD Cover or Trauma Cover sum insured in writing, as long as the additional premium has been paid. 19.3 Expiry of Business Security Option The Business Security Option must be exercised within 3 years from the commencement date of the Business Security Option, otherwise it will expire. Thereafter, the Business Security Option will expire on the earliest of the following:
the date we receive your written request to cancel the option
the maximum increase limit for the Life Cover, TPD Cover or Trauma Cover sum insured has been reached
if youre entitled to make a claim or we have paid a claim under this policy (other than for Child Cover, please refer to chapter 4)
the date we commence waiving premiums under the Waiver of Premium Option (please refer to section 20), or the Waiver of Premium due to Serious Disablement Benefit (please refer to section 8)
the anniversary of the commencement date 3 years after the later of:
the last increase under the option we approved, and
the last reduction in the Life Cover, TPD Cover or Trauma Cover sum insured which you requested and we approved
the date of cancellation of this cover for non- payment of the premium (please refer to chapter 5, section 10.6 What happens if the premium isnt paid?)
the anniversary of the commencement date when youre age 65, or
the date of your death. 19.4 Varied terms on the Business Security Option If the Business Security Option applies to your Life Cover, TPD Cover or Trauma Cover, cover is subject to the following restrictions:
Automatic Increase (please refer section 1) does not apply but will apply on the first anniversary after expiry or cancellation of the Business Security C h a p t e r
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T r a u m a 24 | Asteron Life Option provided this cover has not been cancelled for non-payment of the premium (please refer to section chapter 5, section 10.6 What happens if the premium isnt paid?)
Double TPD (please refer to section 22) does not apply
Double Trauma (please refer to section 25) does not apply
Guaranteed Future Insurability (please refer to section 2) does not apply
Life Cover Buy Back (please refer to section 18) does not apply
automatic conversion of the Trauma Stand Alone Cover to TPD Stand Alone Cover at the expiry date (please refer to section 3) does not apply
the Financial Planning Benefit (please refer to section 7) does not apply, and
the Conversion Benefit (please refer to section 17) does not apply. 20. Waiver of Premium Option Life Trauma TPD If the Waiver of Premium Option applies to your cover, well waive the premiums for any period during which youre significantly disabled and covered for this option, as long as you have been continuously significantly disabled for the previous 6 consecutive months. You must pay premiums for the first 6 months while youre significantly disabled, but well refund any premiums paid for this period if we accept the Waiver of Premium claim. We wont waive premiums if your significant disability is directly or indirectly caused by an intentional self- inflicted act. If Business Security Option applies to this policy, the option will expire on the date we commence waiving premiums under this option. 20.1 Automatic increases while were waiving premiums If Automatic Increase applies (please refer to section 1) and were waiving premiums under the Waiver of Premium Option because youre significantly disabled, well continue to make annual increases to the Life Cover, TPD Cover or Trauma Cover sum insured (as applicable). Recurring disablement If your significant disablement recurs for the same or related cause while youre covered for the Waiver of Premium Option, well recommence waiving the premiums without requiring you to be significantly disabled for a further continuous period of 6 consecutive months. Your significant disablement is recurring if we have waived your premiums because of significant disablement and, within 6 consecutive months of your entitlement to waiver of premium ending, you become significantly disabled again from the same or related cause. If there is more than 6 consecutive months between 2 periods of significant disablement, well treat the later period as a new significant disablement even if it is from the same or related cause. This means that a new 6 month eligibility period will apply. 20.2 Recommencement of premiums You must recommence payment of premiums on the earlier of the date when you're no longer significantly disabled or the anniversary of the commencement date when you're 65. When premiums become payable again, the premium will be calculated in accordance with chapter 5, section 10 Premiums and payment. 20.3 When the Waiver of Premium Option ends The Waiver of Premium Option ends on the anniversary of the commencement date when you're age 65. 21. Healthy Plus Option and Healthy Life Option Life Entry age next birthday Entry age next birthday for reinstatement of the Healthy Plus Option 30-50 31-55 These options are only available on a stepped premium basis. If the Healthy Plus Option or the Healthy Life Option applies to your policy, a discount will be applied to your Life Cover premium. This discount is provided based on additional health and personal information and other evidence. To qualify for and maintain this option, the amount of your Life Cover sum insured must continuously remain at or above $250,000 for the duration of your policy and premiums must be paid continuously on a stepped premium basis. 25 Life | TPD | Trauma
| The Healthy Plus Option cannot be applied for in conjunction with the Healthy Life Option. The discount is not available with the Business Security Option. For the Healthy Plus Option only: The discount will decrease by 1% at each policy anniversary and will vary depending on the number of years since:
the commencement date of this option, or
the most recent reinstatement of the Healthy Plus Option discount. The original discount is provided based on additional health and personal information and other evidence. Once the discount is applied to your premium, it is subject to a minimum of 10% regardless of any changes to your health, occupation or pastimes. You may apply to reinstate the original discount any time prior to the anniversary of the commencement date when youre age 55 next birthday. The original discount does not apply until we have confirmed this to you in writing. 22. Double TPD TPD This benefit is only available if TPD Cover is linked to Life Cover. If Double TPD applies to your linked TPD Cover, and while youre covered for Double TPD:
we have paid the TPD Benefit under section 12, and
youre alive and at least 14 days have passed since the TPD event for which the TPD Benefit was paid, we will:
not reduce the Life Cover sum insured*, and
waive all future premiums for the Life Cover sum insured equal to the amount of the TPD Benefit payment. We wont waive premiums for the Life Cover sum insured above the amount of the TPD Benefit payment, or for any other covers linked to your Life Cover or any other benefits under the policy. Once we have made a payment under Double TPD, the Life Cover sum insured can no longer be increased. Automatic Increase and Guaranteed Future Insurability will no longer apply to the policy. Double TPD wont apply for a payment made under the Single Loss of Limb or Eye Benefit. However, a payment under the Single Loss of Limb or Eye Benefit will reduce the TPD Cover sum insured. If you have selected both Double TPD and Trauma Cover linked to Life Cover, any payment under Double TPD will reduce the Trauma Cover sum insured. Similarly, any payment under the Trauma Benefit including the Partial Trauma Benefit or the Trauma Booster Option will reduce the sum insured for Double TPD. Cover for Double TPD ends on the anniversary of the commencement date when youre 65. *This wont apply if we have made a payment because you're terminally ill. 23. Trauma Booster Option Trauma The Trauma Booster Option is only available if you have selected Trauma Plus. If the Trauma Booster Option applies to your Trauma Cover well pay an additional 25% of the Trauma Cover sum insured if you suffer:
blindness
motor neurone disease
muscular dystrophy
paralysis, or
severe burns. The maximum amount well pay for the Trauma Benefit under this policy including the boosted amount under this section is $2,000,000. If the Trauma Booster Option applies to your Trauma Cover well double any payment under the Partial Trauma Benefit. For example, if the Partial Trauma Benefit is $100,000, well double the payment amount to $200,000. The maximum amount well pay for the Partial Trauma Benefit including the boosted amount under this section is $200,000. 24. Trauma Reinstatement Option Trauma If the Trauma Reinstatement Option applies to your policy, and we have made a Trauma Benefit (please refer to section 15) or Partial Trauma Benefit payment (please refer to section 16), you can effect a new Trauma Stand Alone Cover without further medical evidence if:
the Trauma Benefit or Partial Trauma Benefit payment was before the anniversary of the commencement date when youre 65
the Trauma Benefit or Partial Trauma Benefit payment was made while youre covered for the Trauma Reinstatement Option
the Trauma Benefit payment was not for:
loss of independent existence
loss of limbs or sight
paralysis, or
significant cognitive impairment C h a p t e r
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the Partial Trauma Benefit payment was not for single loss of limb or sight or serious accidental injury, and
you're still alive. The sum insured for the new Trauma Stand Alone Cover will be up to or equal to 100% of the Trauma Cover sum insured or Partial Trauma Benefit payment. The type of trauma cover on the new Trauma Stand Alone Cover will be the equivalent of the type of trauma cover on the original Trauma Cover. 24.1 Exercising the Trauma Reinstatement Option The Trauma Reinstatement Option can only be exercised 12 months after the later of:
the date we receive your fully completed claim form, and
the date when you satisfy the criteria under the Trauma Benefit (please refer to section 15) or Partial Trauma Benefit (please refer section 16). Well write to you within 30 days prior to the exercise date. Alternatively, you can contact us directly in writing (please refer to chapter 5, section 16 Contacting us and complaints for our details). The ability to exercise the Trauma Reinstatement Option will only be valid for a period of 30 days. We must receive the completed application form and first premium within this 30 day period. If the option is taken up, the new cover will begin once we have received the first premium and well send you a new schedule. Any exclusions, restrictions, special terms or conditions or medical, occupational or pastimes loadings that apply to this policy may also apply to the new policy. The terms and conditions of, and premiums payable under the new cover will generally be based on those applicable to a cover that, in our opinion, is most comparable to the Trauma Cover we issue at the time you take up the Trauma Reinstatement Option. 24.2 Restrictions on Reinstated Benefits The new Trauma Stand Alone Cover will be subject to the following restrictions:
automatic conversion of the Trauma Stand Alone Cover to a TPD Stand Alone Cover at the expiry date (please refer to section 3) wont apply
Guaranteed Future Insurability (please refer to section 2) wont apply
the Waiver of Premium Option wont be available (please refer to section 20) and if premiums were being waived under the Waiver of Premium Option for this cover, the waiver wont apply to the new Trauma Stand Alone Cover
the Trauma Reinstatement Option wont be available (please refer to section 24)
Automatic Increase (please refer section 1) does not apply
the Financial Planning Benefit (please refer to section 7) does not apply
the Conversion Benefit (please refer to section 17) does not apply, and
the Business Security Option (please refer to section 19) does not apply. We wont pay a claim for the Trauma Benefit or the Partial Trauma Benefit (Reinstated Benefits) under the new Trauma Stand Alone Cover if:
the date of diagnosis of one of the defined medical events, or the circumstances/symptoms leading to the diagnosis of one of the defined medical events (please refer to sections 15 and 16, first occurs:
before you exercise the Trauma Reinstatement Option, and
before we receive your completed application form and first premium
the defined medical event (please refer to sections 15 and 16) is the same defined medical event (please refer to sections 15 and 16), or is directly or indirectly caused by or related to the defined medical event (please refer to sections 15 and 16), for which the original Trauma Benefit or Partial Trauma Benefit was paid
the defined medical event is loss of independent existence, loss of limbs or sight or significant cognitive impairment
the defined medical event is severe diabetes complications or adult onset type 1 diabetes after age 30 where the original Trauma Benefit or Partial Trauma Benefit payment was for a heart condition*, stroke, chronic kidney (renal) failure or chronic liver failure
the defined medical event is a heart condition* and the original Trauma Benefit or Partial Trauma Benefit payment was also for a heart condition*
the defined medical event is a heart condition*, stroke, chronic kidney (renal) failure or chronic liver failure and the original Trauma Benefit payment was for severe diabetes complications
the defined medical event is a stroke or paralysis (directly or indirectly resulting from a stroke) and the original Trauma Benefit or Partial Trauma Benefit payment was for a heart condition*, or 27 Life | TPD | Trauma
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the defined medical event is a heart condition*, stroke, chronic kidney (renal failure) or chronic liver failure and the original Partial Trauma Benefit payment was for adult onset type 1 diabetes after age 30. *In the above paragraph, heart condition means any of the following defined medical events: cardiomyopathy, coronary artery angioplasty, coronary artery angioplasty triple vessel, coronary artery surgery, heart attack, heart surgery (open), out of hospital cardiac arrest, primary pulmonary hypertension, repair or replacement of aorta, repair or replacement of valves. The type of trauma cover on the new Trauma Stand Alone Cover will be the equivalent of the type of trauma cover on the original Trauma Cover and the other terms of the new modified Trauma Stand Alone Cover will be the same as those offered under our Trauma Stand Alone Cover at that time. 25. Double Trauma Trauma This benefit is only available if Trauma Cover is linked to Life Cover. If Double Trauma applies to your Trauma Cover, and while youre covered for Double Trauma:
we have paid the Trauma Benefit under section 15, and
youre alive and at least 14 days have passed since the defined medical event for which the benefit was paid, we will:
not reduce the Life Cover sum insured* and
waive all future premiums for the Life Cover sum insured equal to the amount of the Trauma Cover sum insured (except for any booster payment made under section 23). We wont waive premiums for the Life Cover sum insured above the amount of the Trauma Cover sum insured, or for any other rider benefits under your Life Cover policy. Once we have made a payment under Double Trauma, the Life Cover sum insured can no longer be increased. Automatic Increase and Guaranteed Future Insurability will no longer apply to the Life Cover. Double Trauma wont apply for any payments made under the Partial Trauma Benefit. However, any payments for the Partial Trauma Benefit will reduce the Trauma Cover sum insured. If you have selected both Double Trauma and TPD Cover linked to the same Life Cover, any payment under Double Trauma will reduce the linked TPD Cover sum insured. Similarly, any payment under the linked TPD Benefit including the Single Loss of Limb or Eye Benefit will reduce the linked Trauma Cover sum insured for Double Trauma. Cover for Double Trauma ends on the anniversary of the commencement date when youre 65. *This wont apply if we have made a payment because you're terminally ill. 26. When cover ends Life Trauma TPD Your cover will end on the earliest of:
the date we receive your written request to cancel the cover or policy*
the date of cancellation of the policy for non- payment of the premium (please refer to chapter 5, section 10.6 'What happens if the premium isnt paid?')*
the date of full payment of the Life Cover, TPD Cover or Trauma Cover sum insured for the Life Cover Benefit, the Terminal Illness Benefit, the TPD Benefit or the Trauma Benefit (as applicable)*
the date the Life Cover, TPD Cover or Trauma Cover sum insured is reduced to nil because we have made a payment under Life Cover, TPD Cover (including Split TPD) or Trauma Cover (as applicable)*
the date the TPD Cover sum insured is reduced to nil because we have made a payment under Split TPD (please refer to chapter 5, section 1.5 'Split TPD')
for Life Cover Super, the date youre no longer eligible to make superannuation contributions (or have them made on your behalf)
the date that we confirm in writing that the full Life Cover, Trauma Cover or TPD Cover sum insured under your policy has been converted to a new policy under a continuation option (as per section 3)
the benefit expiry date
the date your policy ends, or
the date of your death. *For Life Cover, if youre entitled to the Loyalty Funeral Benefit after having already met the eligibility criteria (refer to section 9), you will be entitled to be issued with a policy with Life Cover equal to the Loyalty Funeral Benefit sum insured. To do this, you must advise us in writing within 30 days of cancellation. C h a p t e r
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T r a u m a Chapter 3 Income Protection Business Expenses 29 Income Protection
| Business Expenses
| Selecting your level of cover Safeguarding your income when you need it most We all rely on our income to cover our day-to-day expenses. And in most cases, if youre ill and cant work for a short period of time you have access to sick leave to get you by. But sometimes, illness or injury takes an extended period to recover from and you may need to take time off work for longer than any paid leave can cover. Or, if youre a business owner, the impact of you not working means you also have ongoing business expenses to cover on top of your wage. Thats where having Income Protection and Business Expenses Covers can help. Both pay you a monthly benefit if youre disabled and are unable to work due to sickness or injury. For each cover, there are options which you can apply for at an extra cost. Your financial adviser can help you determine which type of cover will suit your personal needs best. Eligibility How much cover can I have? You can apply for a maximum* Total Monthly Benefit of up to $60,000 for Income Protection Covers and Business Expenses Cover (individually). For Income Protection Covers, the maximum total benefit you can insure at application is: Monthly income Annual income
75% of your first $26,667 of monthly income
50% of the next $20,000 of monthly income, and
20% of the balance of monthly income.
75% of your first $320,000 of annual income
50% of the next $240,000 of annual income, and
20% of the balance of annual income. *Maximum level includes insurance cover of a similar type offered under another insurance policy issued by any insurer including us. In addition, the following conditions apply:
Cover above a Total Monthly Benefit of $40,000 is only available to occupation classes AP, LP, MP and selected AA occupations, subject to eligibility.
A 2 year benefit period will apply to any cover above $30,000. If you select the SuperSaver Option the way we calculate your Total Monthly Benefit will change. This is explained in section 38 on page 51. Income Protection Covers are only available if you work at least 20 hours per week. Business Expenses Cover is only available if you work at least 30 hours per week. Waiting and benefit period The waiting period and benefit period which you select at application will determine when a claim is payable and the maximum length of time it can be paid. The waiting period is the period of time that must elapse before well pay a claim. Payments are made monthly in arrears after the end of the waiting period. For example, if your waiting period is 30 days well make the first payment after 60 days. The benefit period is the maximum period of time for which well pay a benefit whilst youre disabled. Waiting period for Income Protection Covers You can choose the following waiting periods when applying for Income Protection Covers:
14 days
30 days
60 days
90 days
1 year, or
2 years. The 14 day waiting period isnt available if youve chosen Income Protection Cover Super or your occupation class is C or S. Waiting period for Business Expenses Cover You can choose the following waiting periods when applying for Business Expenses Cover:
14 days
30 days
60 days, or
90 days. Income Protection, Business Expenses C h a p t e r
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E x p e n s e s 30 | Asteron Life Complete Benefit period for Income Protection Covers The benefit periods available for each type of Income Protection cover are listed below. Availability also depends on your occupation class and conditions will apply. Your adviser can let you know which benefit period is most suitable for your needs. Cover Benefit periods 2 years 5 years Age 65 Age 70 Income Protection Plus Cover U U U U Income Protection Cover U U U U Income Protection Cover Super U U U U Income Protection - Accident Only Cover U U U Y Please note:
For all class S and class C occupations, the only available benefit periods are 2 years and 5 years regardless of which cover you have chosen.
Benefit period to age 70 is only available to occupation classes AA, AP, LP, MP and A1.
In addition, the following conditions apply for a benefit period to age 70:
some benefits and options are not payable after age 65 (see section 39 on page 52 for more details), and
for any claim arising after age 65, assessment will be based on an indemnity basis only. Benefit period for Business Expenses Cover All Business Expenses Cover have a benefit period of 12 months. If youre still disabled at the end of the benefit period, and we havent paid 12 times the Business Expenses monthly benefit, we may extend your benefit period by up to 6 months. This is explained further in section 7.3 on page 42. Payments whilst overseas The benefits well pay if youre disabled outside Australia and New Zealand depend on the cover youve selected and your occupation class as explained in the table below. Cover Payment whilst overseas Income Protection Plus Cover (occupation classes AA, AP, LP, MP, A1 or A2) If youre disabled outside Australia and New Zealand and are entitled to receive payments from us, and in our opinion can still meet our claim requirements (explained in chapter 5, section 15 'Making a claim'), youll continue to receive payments whilst you remain outside Australia and New Zealand. Income Protection Cover (occupation classes AA, AP, LP, MP, A1 or A2) Business Expenses Cover Income Protection Plus Cover (occupation classes B, C and S) If youre disabled outside Australia and New Zealand and are entitled to receive payments from us, and in our opinion can still meet our claim requirements (explained in chapter 5, section 15 'Making a claim'), youll continue to receive payments for up to 3 months while you remain outside Australia and New Zealand. Benefits will recommence without a new waiting period when you return to Australia or New Zealand if:
your disablement has been continuous since we ceased payments
youre still disabled from the same cause when you return to Australia or New Zealand, and
youre otherwise entitled to receive payments for that disablement under the policy. Income Protection Cover (occupation classes B, C and S) Income Protection - Accident Only Cover 31 Income Protection
| Business Expenses
| Income protection for medical professionals We understand the nature of your profession exposes you to unique risks that require specific benefits. Income Protection Plus Cover and Income Protection Cover have a number of built-in benefits tailored to protect you against these professional risks. The following benefits only apply if we have classified your occupation as MP. To understand the full terms and conditions, please ensure you read the Income Protection and Business Expenses benefits in detail section on pages 38 to 52 of this PDS carefully, and talk to your financial adviser about how they apply to you. Blood borne diseases If youre diagnosed with HIV or Hepatitis B or C, well deem you to be totally disabled or partially disabled if your income is reduced as a result your condition and you meet our requirements, as explained in section 20 on page 46. Additional lump sum payment for blood borne diseases In addition to the total or partial disability benefit, our Needlestick and Medical Hazards Benefit will provide a lump sum payment of 50 times the Total Monthly Benefit in the event youre infected with HIV or Hepatitis B or C, during the course of performing your regular duties. This means youre covered for needlestick injuries, airborne particles like bone dust, sprays and splashes. Income Protection Plus Cover has a number of built-in benefits which help to protect you against the particular occupational risks you face as a Medical Professional. Becoming disabled while youre overseas We understand that your job can take you overseas for fellowship years, special placements and career development. If youre overseas and become disabled, our Overseas Assist Benefit will reimburse up to $10,000 for you and your immediate family members to return to Australia. This is explained in section 23 on page 48. Recognising the challenges you face being self-employed If youre self-employed you face additional challenges if you become disabled. While youre on claim for total disability well reimburse up to $10,000 in business coaching or consulting expenses under the Business Rehabilitation Benefit to help your business cope with you being out of action. This is explained in section 33 on page 50. Once youre back on your feet your business may not be at the same capacity it was and your income may be reduced for a period of time. We recognise this so if youve been totally disabled for 6 months or more and you return to full-time work, well pay you an additional amount equal to your Total Monthly Benefit under the Return to Business Benefit. This is explained in section 34 on page 50. Built in benefits for medical professionals Income Protection Plus Cover Income Protection Cover Benefit in detail on page Blood borne diseases NS U U 46 Needlestick and Medical Hazards Benefit NS U U 48 Return to Business Benefit U U 50 Business Rehabilitation Benefit U Y 50 Overseas Assist Benefit U Y 48 C h a p t e r
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E x p e n s e s 32 | Asteron Life Complete Income Protection Covers Making sure your bills get paid We all like getting paid regularly, and as our responsibilities grow we begin to rely more and more on that income to pay the bills, the mortgage, and all our other day-to-day expenses. So what happens if youre sick or injured and cant work? Income Protection Covers pays a monthly benefit if you become disabled and are unable to work due to sickness* or injury. There are 3 types of Income Protection cover: 1. Income Protection Plus Cover 2. Income Protection
Cover + 3. Income Protection - Accident Only Cover Your financial adviser can help you decide which cover is most suitable for your needs. *Cover for sickness is not available on Income Protection Accident Only Cover. + Only Income Protection Cover can be owned by the Suncorp Master Trust. Benefits which are not available under Income Protection Super are marked with NS . Built in and optional benefits Your Income Protection Cover will have a number of built in benefits, and additional options which you can choose to include. A summary of these are set out in the tables below set out in the table below. Your level of cover and the definitions which apply to your policy depend on if youve chosen Income Protection Plus Cover, Income Protection Cover or Income Protection Accident Only Cover. To understand the full terms and conditions, please ensure you read the Income Protection and Business Expenses benefits in detail section on pages 38 to 52 of this PDS carefully, and talk to your financial adviser about how they apply to you. Built in benefits What does it do? Income Protection Plus Cover Income Protection Cover Income Protection - Accident Only Cover Benefit in detail on page Totally Disabled Benefit Pays a monthly benefit if youre totally disabled after the waiting period as a result of sickness* or injury. U U U 39 Partially Disabled Benefit Pays a monthly benefit if youre partially disabled after the waiting period as a result of sickness* or injury. U U U 40 Death Benefit If you die or become terminally ill, well pay a benefit equal to the following multiple of the monthly benefit. 6 times 3 times 3 times 42 Increasing Claim While youre receiving payments, well increase the Total Monthly Benefit at each anniversary of the commencement date. U U U 42 Recurring Disability If we have paid the Totally Disabled Benefit or Partially Disabled Benefit and you suffer from the same or a related sickness* or injury within a specified period, well recommence payments without applying a new waiting period. U U U 42 Premium Waiver Benefit If were paying you a benefit because youre disabled, well waive the premiums payable under the policy. U U U 43 *Cover for sickness is not available on Income Protection Accident Only Cover. 33 Income Protection
| Business Expenses
| Built in benefits What does it do? Income Protection Plus Cover Income Protection Cover Income Protection - Accident Only Cover Benefit in detail on page Premium and Cover Suspension Benefit You can apply to suspend your premiums and cover for up to 12 months if you experience financial hardship, are unemployed, or are on sabbatical, maternity, paternity or long-term leave from work. U U U 44 Pregnancy Premium Waiver Well waive premiums for up to 6 months if you become pregnant while your policy is in force. U U U 44 Concurrent Disability If youre entitled to claim for more than one benefit because youre suffering from 2 or more concurrent disabilities, payments will be made for the condition that entitles you to the highest benefit. U U U 44 Waiting Period Conversion You can reduce your waiting period if your existing insurance from your employer or superannuation no longer applies. U U U 44 Temporary Extended Waiting Period You can temporarily reduce your premium by temporarily extending your waiting period. U U U 44 Elective Surgery Benefit NS Cover for elective surgery if you transplant part of your body to someone else or improve your appearance under the advice of a registered doctor. U U Y 43 AIDS Cover Cover for disability through AIDS related illness. U U Y 42 Specific Injury Benefit NS If you suffer one of a list of specified injuries, well pay the Totally Disabled Benefit for a specified payment period without applying the waiting period. U U Y 45 Crisis Benefit If you suffer one of the defined medical events listed on page 47, well treat you as if youre totally disabled and pay the Totally Disabled Benefit for up to 6 months without applying the waiting period. We'll also boost your monthly benefit by 1/3 during the specified payment period only. U Y Y 47 Overseas Assist Benefit If you become disabled overseas, and are entitled to receive payments, well reimburse up to $10,000 for you and your immediate family members to return to Australia. U Y Y 48 C h a p t e r
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E x p e n s e s 34 | Asteron Life Complete Built in benefits What does it do? Income Protection Plus Cover Income Protection Cover Income Protection - Accident Only Cover Benefit in detail on page Accommodation Benefit If youre bed confined more than 100km from home as a result of being totally disabled, well reimburse accommodation costs for a family member to stay with you. U Y Y 48 Bed Confinement Benefit If youre bed confined for more than 72 consecutive hours as a result of being totally disabled, well pay 1/30th of the Total Monthly Benefit for each day youre bed confined during the waiting period. U Y Y 49 Family Assist Benefit If we have paid the Totally Disabled Benefit for 30 consecutive days and you continue to be totally disabled, well pay for either a family member or a registered nurse to care for you. U Y Y 49 Transportation Benefit If you become either totally disabled or partially disabled and require emergency transportation within Australia, well reimburse the cost of the transportation. U Y Y 49 Childcare Reimbursement Benefit If youre totally disabled and require additional childcare assistance, well reimburse the child care fees incurred as a result of your sickness or injury. U Y Y 49 Unemployment Benefit Allows you to waive your premiums for up to 6 months if you become involuntarily unemployed. U Y Y 49 Optional benefits What does it do? Income Protection Plus Cover Income Protection Cover Income Protection - Accident Only Cover Benefit in detail on page Day 1 Accident Option If youre totally disabled for more than 72 consecutive hours due to an injury, well pay 1/30th of the Total Monthly Benefit for each day youre totally disabled during the waiting period. U U U 51 Child Cover NS Pays the Child Cover sum insured if the insured child dies, suffers a terminal illness, or suffers one of the defined medical events listed on page 54. U U Y 54 Booster Option Pays an additional 1/3 of the monthly benefit otherwise payable for the first 3 months if either the Totally Disabled Benefit or the Partially Disabled Benefit is payable. U U Y 51 SuperSaver Option You can apply to insure an additional 5% of your monthly income for superannuation contributions. U U Y 51 35 Income Protection
| Business Expenses
| Built in rehabilitation benefits We want to help you get your life back on track after illness or injury. Thats why we have made sure your Income Protection Cover includes built in rehabilitation benefits to give you a helping hand on the road to recovery. The benefits available to you will depend on the cover youve selected as shown in the table below. Built in benefits What does it do? Income Protection Plus Cover Income Protection Cover Income Protection - Accident Only Cover Benefit in detail on page Rehabilitation Benefit Well reimburse retraining and rehabilitation fees if youre totally disabled or partially disabled. U U U 50 Return to Work Benefit NS Well pay this benefit if you return to full time work immediately after we have paid the Totally Disabled Benefit for 6 months or more. U U Y 50 Return to Business Benefit NS
Well pay this benefit if you return to full time work in your business immediately after we have paid the Totally Disabled Benefit for 6 months or more. U U Y 50 Business Rehabilitation Benefit If youre self-employed and are totally disabled or partially disabled, well reimburse business coaching or consulting fees. U Y Y 50 Agreed Value or Indemnity The monthly benefit amount well pay under the Totally Disabled Benefit depends on whether you select Agreed Value or Indemnity. Agreed Value Under Agreed Value, the monthly benefit is the amount we agree on when we accept your application including any increases under Automatic Increase, regardless of any subsequent rise or fall in your income. This is explained in more detail in section 4 on page 39. Agreed Value is not available for policies owned through the Suncorp Master Trust. Indemnity If Indemnity is selected, the monthly benefit will be:
the lesser of the monthly benefit as shown in your schedule including any increases under Automatic Increase, and the total of:
75% of your first $26,667 of monthly pre- disability income
50% of the next $20,000 of monthly pre- disability income, and
20% of the balance of monthly pre-disability income. This is explained in more detail in section on page 39. Key features
Worldwide Cover
Automatic Increase
Guarantee of Upgrade
Guaranteed Future Insurability
Payments Whilst Overseas Times when we wont pay There are certain situations when we wont pay a benefit. These situations are explained in chapter 5, section 9 on page 63. C h a p t e r
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E x p e n s e s 36 | Asteron Life Complete Business Expenses Cover Keeping your business running In the same way Income Protection gives you the peace of mind that your personal expenses would be covered if you were sick, Business Expenses Cover offers business owners the financial assurance that if you become disabled and cant work, your fixed business expenses would be covered too. It reimburses costs up to a monthly benefit for Allowable Business Expenses, which includes things like rent, electricity, water and insuranceso youre able to focus on recuperating rather than worrying about your business. Business Expenses is not available through superannuation. Built in benefits Business Expenses Cover has a number of built in benefits which are automatically included in your policy. A summary of these are set out in the tables below. To understand the full terms and conditions, please ensure you read the Income Protection and Business Expenses benefits in detail section on pages 38 to 52 of this PDS carefully, and please talk to your financial adviser about how they apply to you. Built in benefits What does it do? Benefit in detail on page Business Expenses Benefit Well pay the Business Expenses Benefit if youre totally disabled or partially disabled. 41 Death Benefit If you die or become terminally ill, well pay a benefit equal to 3 times the Business Expenses monthly benefit. 42 Premium and Cover Suspension Benefit You can apply to suspend your premiums and cover for up to 12 months if you experience financial hardship, are unemployed, or are on sabbatical, maternity, paternity or long-term leave from work. 44 Recurring Disability If we have paid the Business Expenses Benefit and you suffer from the same or a related sickness or injury within a specified period, well recommence payments without applying a new waiting period. 42 Elective Surgery Cover for elective surgery if you transplant part of your body to someone else or improve your appearance under the advice of a registered doctor. 43 Concurrent Disability If youre entitled to claim for more than one benefit because youre suffering from 2 or more concurrent disabilities, payments will be made for the condition that entitles you to the highest benefit. 44 Specific Injury Benefit If you suffer one of a list of specified injuries, well pay the Totally Disabled Benefit for a specified payment period without apply the waiting period. 45 Blood Borne Diseases Cover for blood-borne diseases (HIV and Hepatitis B and C) if youre a health care professional. 46 Crisis Benefit If you suffer one of the defined medical events listed on page 47, well treat you as if youre totally disabled and pay the Business Expenses Benefit for up to 2 months without applying the waiting period. 47 37 Income Protection
| Business Expenses
| What are Allowable Business Expenses? Allowable Business Expenses include your share of those business expenses listed below plus any others which we specifically approve. Whether they're allowable may also depend on whether your office is the same as, or separate to your residential address.
Rent or interest/fees on a loan to finance a premises
Insurance of a property (e.g. fire)
Property rates/taxes
Security costs
Repairs and maintenance
Fixed line telephone
Gas
Electricity
Water
Mobile telephone
Cleaning and laundry
Lease or financing costs (excluding payments attributable to the initial cost) on equipment excluding any taxi or truck which can and will be let out to generate income
Car lease (excluding taxi)
Registration and insurance of vehicles and equipment
Repairs and maintenance of equipment
Salaries of employees who dont generate any business income
Payroll tax on the above salaries
Superannuation in respect of the above salaries (Superannuation Guarantee Charge amounts only)
Regular advertising costs
Accounting and auditing fees
Bank fees/charges and account transaction taxes
Interest/fees on loan to finance the business
Professional association dues and subscriptions
Business insurance (e.g. public liability)
Postage
Net cost of a locum (a suitably qualified replacement for you whose sales, income or billings are less than the cost to employ them)*. * If the gross sales, income or billings generated by the locum during that month exceed the fees incurred by the locum, we wont reduce any benefit payable because of these excess amounts. For example, if the locum fees in a month were $2,500 and gross billings generated by the locum were $1,500, then the $1,000 net cost of the locum is an eligible business expense. However, if the locum fees were $2,500 and gross billings generated were $3,000 (i.e. a $500 profit), there would be no net cost of the locum and in addition we wouldnt reduce eligible business expenses by the profit. Allowable Business Expenses do not include:
salaries, fees or drawings and related costs paid to or for:
you, or
any member of your family unless they were a bona fide employee and were employed at least 30 days before you became disabled
repayments of loan principal
costs of equipment, books, fittings, fixtures, furniture, goods, implements, merchandise, stock or any other items of capital nature
expenses met or reimbursed under other insurance that were not disclosed to us at the time you applied for the policy, or
depreciation expenses. Key features
Worldwide Cover
Automatic Increase
Guarantee of Upgrade
Payments Whilst Overseas Times when we wont pay There are certain situations when we wont pay a benefit. These situations are explained in chapter 5, section 9 on page 63. C h a p t e r
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E x p e n s e s 38 | Asteron Life Complete Income Protection and Business Expenses benefits in detail Youve already seen an overview of all the features and benefits of your cover, now its time to go through these in detail. Its important you read this section of the PDS carefully as it forms a part of your insurance contract. Please use the coloured icons below to understand which benefit is available on your cover. Benefits available under: Income Protection Plus Cover Income Protection Plus Income Protection Cover Income Protection Income Protection - Accident Only Cover Accident Only Business Expenses Cover Business Expenses Benefits under your policy This section provides detail about the benefits available under your Income Protection Covers and Business Expenses Cover. 1. Automatic Increase Income Protection Plus Accident Only Income Protection Business Expenses On each anniversary of the commencement date while this policy is in force, well offer to increase the Total Monthly Benefit without taking into account your age or any changes to your health, occupation or pastimes. The increase in the Total Monthly Benefit offered to you will be the greater of the indexation factor and 3%. Premiums will be increased to reflect the increased Total Monthly Benefit. Automatic Increase wont apply if:
youre receiving payments from us under this cover, or
you elect not to accept our offer of an increased Total Monthly Benefit by calling our customer service team or providing written notice to us within 30 days of the anniversary of the commencement date. If Indemnity applies to your cover, you should consider whether the increased cover is, or will be required. 2. Guaranteed Future Insurability Income Protection Plus Accident Only Income Protection You can apply to increase the Total Monthly Benefit each year by providing written notice to us within 30 days of the anniversary of the commencement date, without needing to provide further medical evidence if:
youre under age 55
no benefit has been received or is payable under this policy, and
premiums are not being waived. If you select cover on an Agreed Value basis, well require financial evidence to support the increased Total Monthly Benefit. The maximum increase is the lesser of:
10% of the Total Monthly Benefit at the commencement date of this policy
$1,000 per month, and
the difference between the Total Monthly Benefit and $20,000. The total of all increases in the Total Monthly Benefit, under this benefit, cannot exceed the original Total Monthly Benefit at the commencement date. This benefit is not available, or ceases to be available if:
the Total Monthly Benefit is equal to or greater than $20,000
youre entitled to make a claim, or we have accepted a claim under this policy, or
a medical loading greater than 75% applies to the policy. 39 Income Protection
| Business Expenses
| 3. Totally Disabled Benefit Income Protection Plus Accident Only Income Protection Well pay the Total Monthly Benefit after the end of the waiting period if solely due to sickness + or injury while covered under this policy, youre totally disabled and youve been: Income Protection Plus Cover Income Protection Cover Income Protection Accident Only Cover + If your occupation class is AA, AP, LP, MP, A1 or A2:
disabled for the entire waiting period and
continuously disabled since the end of the waiting period (unless your disablement is a recurring disability). If your occupation class is B, C or S:
continuously totally disabled for at least 7 consecutive days during the waiting period
continuously disabled for the balance of the waiting period, and
continuously disabled since the end of the waiting period (unless your disablement is a recurring disability).
totally disabled and not working in any gainful occupation for 14 of the first 19 days during the waiting period
continuously disabled for the balance of the waiting period, and
continuously disabled since the end of the waiting period (unless your disablement is a recurring disability). Payments accrue from the first day after the end of the waiting period for each period youre totally disabled, and are made monthly in arrears. + For Income Protection Accident Only Cover, cover for sickness is not available. The Totally Disabled Benefit will only be paid if your disability is solely and directly as a result of an injury. 3.1 When payment of the Totally Disabled Benefit ends Payment of the Totally Disabled Benefit ends at the first of the following events:
the date youre no longer totally disabled
the end of the benefit period, and
the date cover ends under this policy (please refer to section 39). The amount well pay depends on whether you have selected Agreed Value or Indemnity. 4. Agreed Value NS Income Protection Plus Accident Only Income Protection If the policy is an Agreed Value contract, the monthly benefit and the SuperSaver monthly benefit refer to:
the amounts accepted at application and shown in your schedule regardless of any subsequent rise or fall in your income, or
the amounts adjusted in accordance with the terms and conditions of this policy, or by agreement between you and us. Agreed Value is not available for policies owned through the Suncorp Master Trust. 4.1 Endorsed Agreed Value NS Income Protection Plus Accident Only Income Protection If you provide evidence of your income for the last 2 financial years when applying for insurance to support the Total Monthly Benefit, (including any increases in the Total Monthly Benefit you apply for and we confirm in writing), the cover will be endorsed and you wont need to provide any further proof of income if we're making payments under the Totally Disabled Benefit. Your Total Monthly Benefit payable under the Totally Disabled Benefit will be subject to a guaranteed minimum of:
the amount stated in your schedule as the Total Monthly Benefit
any increases under Automatic Increase
any increases to the Total Monthly Benefit confirmed by us in writing, and
any reductions to the Total Monthly Benefit confirmed by us in writing. This benefit is not available for policies owned through the Suncorp Master Trust. 5. Indemnity Income Protection Plus Accident Only Income Protection If Indemnity is selected, the monthly benefit will be the lesser of:
the amount referred to in section 4 above, and
the total of:
75% of the first $26,667 of pre-disability income
50% of the next $20,000 of pre-disability income, and
20% of the balance of pre-disability income. C h a p t e r
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E x p e n s e s 40 | Asteron Life Complete If the SuperSaver Option (please refer to section 38) applies, the SuperSaver monthly benefit used to determine the amount payable will be the lesser of:
the SuperSaver monthly benefit, and
5% of your pre-disability income. 6. Partially Disabled Benefit Income Protection Plus Accident Only Income Protection 6.1 Payment of the Partially Disabled Benefit Well pay the Partially Disabled Benefit after the end of the waiting period if solely due to sickness + or injury while covered under this policy, you're partially disabled and you have been: Income Protection Plus Cover Income Protection Cover Income Protection Accident Only Cover + If your occupation class is AA, AP, LP, MP, A1 or A2:
disabled for the entire waiting period, and
continuously disabled since the end of the waiting period, (unless your disablement is a recurring disability). If your occupation class is B, C or S:
continuously totally disabled for at least 7 consecutive days during the waiting period*,
continuously disabled for the balance of the waiting period, and
continuously disabled since the end of the waiting period, (unless your disablement is a recurring disability).
totally disabled and haven't been working in any gainful occupation for 14 of the first 19 days during the waiting period
continuously disabled for the balance of the waiting period, and
continuously disabled since the end of the waiting period (unless your disablement is a recurring disability). Payments accrue from the first day after the end of the waiting period for each period youre partially disabled, and are made monthly in arrears. + For Income Protection Accident Only Cover, cover for sickness is not available. The Partially Disabled Benefit will only be paid if your disability is solely and directly as a result of an injury. * Well waive the criteria if, in our opinion, you will be permanently partially disabled or partially disabled for at least 12 consecutive months. Calculation of the Partially Disabled Benefit If youre partially disabled, the Partially Disabled Benefit will be calculated using the following formula: (A - B) x C A A = pre-disability income B = monthly income while partially disabled C = Total Monthly Benefit If your monthly income while partially disabled is negative, well treat it as zero. If your occupation class is AA, AP, LP, MP, A1 or A2 and youre continuously disabled for the first 3 consecutive months immediately after the end of the waiting period, and B is less than or equal to 20% of A, well pay the Total Monthly Benefit for the first 3 months. For all occupation classes, if there is a delay between the time you generated your monthly income and when you actually receive it, well deem the income to have been received in the month you actually generated the income and this will form the basis of our calculation of B. If youre partially disabled and youre not working to your capability as a result of causes other than sickness* or injury and this situation continues for at least 2 months, then B will be calculated based on what you could reasonably be expected to earn if you were working to the extent of your capability. In determining what you could reasonably be expected to earn if you were working to the extent of your capability, well take into account available medical evidence (including the opinion of your registered doctor) and any other relevant considerations directly related to your medical condition (including information provided by you). If we're making monthly benefit payments and intend to adjust future payments due to a change in how we calculate B, well notify you 30 days prior to this taking place. If youre unable to perform the important income producing duties of your usual occupation for more than 10 hours per week, we wont change how we calculate B. If you were working part-time in your usual occupation during the 12 consecutive months prior to the commencement date and immediately before your disability started, and youre unable to perform the important income producing duties of your usual occupation for more than 5 hours per week, we wont change how we calculate B. * Cover for sickness is not available for Income Protection Accident Only Cover. 41 Income Protection
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| 6.2 When payment of the Partially Disabled Benefit ends Payment of the Partially Disabled Benefit ends at the first of the following events:
the date youre no longer partially disabled
the end of the benefit period, or
the date cover ends under this policy (please refer to section 39). 7. Business Expenses Benefit Business Expenses 7.1 Payment of the Business Expenses Benefit if you are totally disabled Well pay the Business Expenses Benefit after the end of the waiting period if solely due to sickness or injury while covered under this policy, you're totally disabled and you have been: If your occupation class is AA, AP, LP, MP, A1 or A2:
disabled for the entire waiting period, and
continuously disabled since the end of the waiting period, (unless your disablement is a recurring disability). If your occupation class is B or C:
continuously totally disabled for at least 7 consecutive days during the waiting period
continuously disabled for the balance of the waiting period, and
continuously disabled since the end of the waiting period (unless your disablement is a recurring disability). Payments accrue from the first day after the end of the waiting period of each period youre totally disabled, and are made monthly in arrears. The amount payable while youre totally disabled is the lesser of:
the Business Expenses monthly benefit, and
the allowable business expenses incurred for the applicable month. Well pay the first 2 months of claim payments without requiring evidence of expenses incurred during that time. If these guaranteed payments exceed the actual allowable business expenses in the first 2 months, we reserve the right to reduce future payments by the amount of the overpayment. If the benefit payable while youre totally disabled is payable for less than one month, the amount payable will be calculated as 1/30th of the amount payable for a full month for each day youre totally disabled. 7.2 Payment of the Business Expenses Benefit if you are partially disabled Well pay the Business Expenses Benefit after the end of the waiting period if solely due to sickness or injury while covered under this policy, you're partially disabled and you have been: If your occupation class is AA, AP, LP, MP, A1 or A2:
disabled for the entire waiting period, and
continuously disabled since the end of the waiting period (unless your disablement is a recurring disability). If your occupation class is B or C:
continuously totally disabled for at least 7 consecutive days during the waiting period*
continuously disabled for the balance of the waiting period, and
continuously disabled since the end of the waiting period, (unless your disablement is a recurring disability). *Well waive the criteria if, in our opinion, you will be permanently partially disabled or partially disabled for at least 12 consecutive months. Payments accrue from the first day of each period during which youre partially disabled after the end of the waiting period and are made monthly in arrears. The amount payable while youre partially disabled will be calculated using the following formula: A - B x C A Where: A = pre-disability business income B = your share of business income during the applicable month (before any benefit is payable under this policy) C = the lesser of the monthly benefit and the allowable business expenses incurred for the applicable month If B is negative in a month, well treat B as zero. If the benefit payable while youre partially disabled is payable for less than one month, the amount payable will be calculated as 1/30th of the amount payable for a full month for each day youre partially disabled. C h a p t e r
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E x p e n s e s 42 | Asteron Life Complete 7.3 When the Business Expenses Benefit ends Payment of the Business Expenses Benefit ends when the first of the following occurs:
you're no longer totally disabled or partially disabled (as applicable)
unless the benefit period is extended in accordance with this section, the end of the benefit period, and
the date cover ends under this policy (please refer to section 39). If you're totally disabled at the end of the benefit period, you can agree to extend the benefit period, if in our opinion you continue to be totally disabled, until the first of the following occurs:
we have paid 12 times the monthly benefit
the expiration of a further 6 months, or
the date cover ends under this policy (please refer to section 39). 8. AIDS Cover Income Protection Plus Income Protection If you become disabled through an AIDS related illness while your policy is in force, and a benefit would otherwise have been payable, well pay the Totally Disabled Benefit (please refer to section 3) and Partially Disabled Benefit (please refer to section 6), as applicable. 9. Death Benefit Income Protection Plus Accident Only Income Protection Business Expenses Well pay a Death Benefit if you become terminally ill or die while covered under the Income Protection Covers or Business Expenses Cover. For Income Protection Accident Only Cover, the Death Benefit is only payable for accidental death. The amount well pay is 3 times the Total Monthly Benefit. For Income Protection Plus Cover, well double the payment amount to a total of 6 times the Total Monthly Benefit. A maximum payment of $60,000 applies to the Death Benefit for a life insured across all Income Protection Covers with us. 10. Increasing Claim Income Protection Plus Accident Only Income Protection While youre receiving payments, well increase the Total Monthly Benefit at each anniversary of the commencement date by the indexation factor (the Pregnancy Premium Waiver Benefit and the Unemployment Benefit are not considered to be payments for this purpose). When youre no longer disabled, we wont reduce the indexed Total Monthly Benefit unless you request the reduction in writing. The revised premium for the Total Monthly Benefit will be determined in accordance with chapter 5, section 10 Premiums and payment. 11. Recurring Disability 11.1 Recurring Disability - Income Protection Covers Income Protection Plus Accident Only Income Protection If you suffer from the same or a related sickness* or injury within:
6 months of disability claim payments ending if the benefit period is 5 years or less, or
12 months of disability claim payments ending if the benefit period is longer than 5 years, well consider your disablement as being recurring. If we consider you to have a recurring disability and it occurs whilst this cover is still in force, well recommence payments of the Total Monthly Benefit without applying a new waiting period but payments will only be made for any remaining part of the benefit period. The benefit period is reduced by the previous periods for which we paid benefits for the disablement and each recurrence of the disablement. If the benefit period is 5 years or less, and payments have been made for the full benefit period, you must return to full-time work for at least 6 consecutive months and perform all of the important income producing duties of your usual occupation without restriction before becoming eligible to submit a new claim for the same or a related sickness* or injury. A new waiting period and benefit period will then apply. *Cover for sickness is not available for Income Protection Accident Only Cover 43 Income Protection
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| 11.2 Recurring Disability - Business Expenses Cover Business Expenses If you suffer from the same or a related sickness or injury within 6 months of disability claim payments ending well consider your disablement as being recurring. If we consider you to have a recurring disability and it occurs whilst this cover is still in force, well recommence payments of the Business Expenses Benefit (refer to section 7) without a new waiting period, but payments will only be made for any remaining part of the benefit period. The benefit period is reduced by the previous periods for which we paid benefits for the disablement and each recurrence of the disablement. If we have made payments for the full benefit period, you must return to full-time work for at least 6 consecutive months and perform all of the important business income producing duties of your usual occupation without restriction before becoming eligible to submit a new claim for the same or a related sickness or injury. A new waiting period and benefit period will then apply. 12. Elective Surgery Benefit NS Income Protection Plus Business Expenses Income Protection Well pay the Totally Disabled Benefit or Partially Disabled Benefit (as applicable) if, on the advice of a registered doctor, you have elective surgery to:
transplant part of your body to someone else, or
improve your appearance, where the applicable benefit would otherwise have been payable except that your disability was due to the surgery, rather than a sickness or injury. The Elective Surgery Benefit wont apply if your elective surgery to improve your appearance took place within 6 months of:
the commencement date
an increase in the Total Monthly Benefit, but only in respect of the increased portion, or
the most recent reinstatement of this cover. This benefit is not available for policies owned through the Suncorp Master Trust. 13. Premium Waiver Benefit Income Protection Plus Accident Only Income Protection Business Expenses For Income Protection Plus Cover only: If youre disabled and are receiving a benefit for that disability from us under this cover, the premiums payable under the Income Protection Plus Cover will be waived until youre no longer disabled, even if the benefit period expires earlier. For all other policies: If youre disabled and are receiving the payments for that disability from us under this cover, the premiums payable for the cover will be waived until the first of the following occurs: the date youre no longer disabled, or the date that youre not entitled to receive payments for that disablement under this policy. Premium Waiver Benefit will apply during the payment period for the Crisis Benefit (if applicable, please refer to section 21) or the Specific Injury Benefit (please refer to section 19). Otherwise, the Premium Waiver Benefit is backdated to the first day of the waiting period, if a benefit is payable after the end of the waiting period. Premiums referable to the waiting period will be refunded with the first payment from us. When premiums become payable again, the premium will be calculated in accordance with chapter 5, section 10 Premiums and payment. C h a p t e r
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E x p e n s e s 44 | Asteron Life Complete 14. Premium and Cover Suspension Benefit Income Protection Plus Accident Only Income Protection Business Expenses You can tell us in writing to suspend premiums and cover under your Income Protection Covers and Business Expenses Cover if youre:
unemployed
on sabbatical, maternity, paternity or long term leave from work, or
experiencing financial hardship due to your household income for the last 3 months reducing by more than 30% (as compared to the household income over the preceding 3 month period*). The Premium and Cover Suspension Benefit is only available if your cover has been continuously in force since the commencement date and premiums have been paid for at least the previous 12 consecutive months. Well suspend premiums and cover for a maximum of 12 months from the time the application is accepted by us in writing. If cover is suspended, it is not automatically reinstated. Cover may only be reinstated upon application and after we have received the next premium. If you do not apply to reinstate the cover within 12 months, the policy will be cancelled. If youre suffering from or have symptoms of a sickness or injury which developed or became apparent during the period of suspension at the time the cover is reinstated, no benefit is payable for any subsequent claim affected by that symptom, sickness or injury. * Not available if financial hardship is as a result of bankruptcy or your business being put in receivership or liquidation. ^ Cover for sickness is not available for Income Protection Accident Only Cover. 15. Pregnancy Premium Waiver Income Protection Plus Accident Only Income Protection If you become pregnant while this cover is in force but not within 6 months of:
the commencement date, or
the most recent reinstatement of this policy, and youre not working in a gainful occupation, well waive the premiums for up to 6 months at any stage you select provided this period:
begins no earlier than the start of your second trimester, and
finishes no later than 6 months from the date of birth of your child. Cover continues during the period that premiums are being waived under this benefit. You must notify us in writing when you wish to waive premiums under this benefit and provide us with a certificate of your pregnancy from a registered doctor. Unless cover has otherwise ceased under section 39, this benefit will cease when a total of 6 months of premiums, including any premiums waived during an earlier pregnancy, have been waived. 16. Concurrent Disability Income Protection Plus Accident Only Income Protection Business Expenses If you suffer from 2 or more concurrent disabilities, and are eligible for more than one payment for the Totally Disabled Benefit or Partially Disabled Benefit (whichever is applicable), payment will only be made for the condition that entitles you to the highest benefit. We wont pay for more than one benefit at the same time. 17. Waiting Period Conversion Income Protection Plus Accident Only Income Protection If a 2 year waiting period applies to your cover and you have comparable insurance cover provided by an employer or superannuation fund, you may apply to reduce your waiting period to 30, 60 or 90 days should that cover no longer apply. You must apply within 30 days of your previous cover ceasing to apply and evidence of the previous cover must be supplied. 18. Temporary Extended Waiting Period Income Protection Plus Accident Only Income Protection If a 30 day waiting period applies to your cover, you can elect to increase the waiting period to 60 or 90 days for a period of up to 13 months. The waiting period can be reduced back to 30 days without the need for further underwriting during this time. You must write to us in order to apply to reinstate the original waiting period before the end of this 13 month period. The application to increase the waiting period and subsequently reinstate the original waiting period can be made only once during the lifetime of your cover. 18.1 Limitations If you apply to extend the waiting period under the Temporary Extended Waiting Period, and then 45 Income Protection
| Business Expenses
| subsequently apply to reinstate the original waiting period, the cover will be subject to the following limitations:
The Day 1 Accident Option (if applicable) will no longer apply to the cover if the application to increase the waiting period is accepted, and wont be reinstated if the waiting period is subsequently decreased to the original waiting period.
No decrease in the waiting period will be accepted where youre entitled to benefit under the policy, whether on claim or not.
The original waiting period wont apply for any claim where the sickness*, injury, condition or related symptom occurred during the period where:
the waiting period was increased, and
symptoms existed that would cause a reasonable and prudent person to seek a diagnosis, care or treatment from a registered doctor, or other healthcare professional, or
medical advice or treatment was recommended by, or received from, a registered doctor, or other health care professional. Any claim resulting from the above will be subject to the increased waiting period which was applied for and accepted by us. * Cover for sickness is not available for Income Protection Accident Only Cover. 19. Specific Injury Benefit NS Income Protection Plus Business Expenses Income Protection This benefit is standard under Business Expenses Cover. However, for Income Protection Plus Cover and Income Protection Cover, the Specific Injury Benefit is only available if you choose a 14, 30, 60 or 90 day waiting period. If you suffer a specific injury listed under this benefit while covered under Income Protection Plus Cover, Income Protection Cover or Business Expenses Cover, well treat you as if youre totally disabled and make payments for the applicable payment period shown in the table below for each cover, but not beyond the date that the cover ends (please refer to section 39). Well do this without applying the waiting period. Specific injury Income Protection Plus Cover and Income Protection Cover Business Expenses Cover Paralysis 60 months 12 months Total and permanent loss of use of: Both hands or both feet 24 months 6 months Sight in both eyes 24 months 6 months One hand and one foot 24 months 6 months One hand and sight in one eye 24 months 6 months One foot and sight in one eye 24 months 6 months One arm or one leg 18 months 2 months One hand or one foot or sight in one eye 12 months 2 months Thumb and one index finger of the same hand 6 months 1 month A fracture, requiring immobilisation of your: Upper leg femur 3 months 1 month Pelvis, except coccyx 3 months 1 month Skull, except bones of the nose or face 2 months 1 month Jaw 2 months 1 month Upper arm 2 months 1 month Elbow 2 months 1 month Shoulder blade 2 months 1 month Lower leg tibia and fibula (excluding knee cap, foot, ankle, heel and toes) 2 months 1 month Ankle (excluding heel, foot and toes) 2 months 1 month Knee cap 2 months 1 month Foot (excluding ankle, heel and toes) 1.5 months 1 month Heel (excluding ankle, foot and toes) 1.5 months 1 month Lower arm (excluding elbow, wrist, hand and fingers) 1.5 months 1 month Hand (excluding fingers) 1.5 months 1 month C h a p t e r
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E x p e n s e s 46 | Asteron Life Complete A fracture, requiring immobilisation of your: Wrist (excluding hand and fingers) 1.5 months 1 month Collar bone 1 month 1 month If you suffer from more than one specific injury at the same time, well only pay for the specific injury with the longest payment period. You can choose to have this benefit paid either as:
Monthly payments of the Total Monthly Benefit in advance. If you die before the end of the payment period, well pay the remainder of the monthly payments up to the next anniversary of when your claim commenced and the Death Benefit.
Lump sum payment(s) of up to 12 monthly payments at any one time, calculated by multiplying the Total Monthly Benefit by the number of applicable monthly payments. If we have paid a lump sum and you die before the end of the payment period, well pay the Death Benefit. The Specific Injury Benefit wont be paid in conjunction with any other payment under this cover. If the Specific Injury Benefit and the Crisis Benefit (if applicable, refer to section 21) are payable at the same time, the higher benefit, but not both, will be payable. At the end of your payment period, your eligibility for any other benefits will be determined under the appropriate terms of this cover. This benefit is not available for policies owned through the Suncorp Master Trust. 20. Blood Borne Diseases NS Income Protection Plus Business Expenses Income Protection If we have classified your occupation as MP and youre diagnosed with HIV or Hepatitis B or C, then the 3 scenarios below may apply to you. In these scenarios you must notify the relevant governing body of your condition. Scenario Possible consequence You elect to disclose your condition to your patients. Some of your patients may decide to seek medical treatment elsewhere. It could also be difficult for you to attract new patients. With a reduction in the number of patients, your income may be reduced. You choose to cease performing exposure prone procedures as defined by the relevant governing body. You could continue performing other duties that are not considered to be exposure prone procedures (e.g. consulting work or lecturing). In such cases, if a high percentage of your income was generated from performing exposure prone procedures, then it is likely that your income will be reduced. Your governing body advises you to cease performing exposure prone procedures, as defined by the relevant governing body. You may elect to continue performing other duties that are not considered to be exposure prone procedures (e.g. consulting work or lecturing). In such cases, if a high percentage of your income was generated from performing exposure prone procedures, then it is likely that your income will be reduced. Well deem that youre either unable to perform one or more of the important income producing duties of your usual occupation, or youre unable to perform the important income producing duties of your usual occupation for more than 10 hours ^ per week. If youre not working more than 10 hours ^ in any gainful occupation and satisfy all other conditions of being totally disabled, payment of the Totally Disabled Benefit (if applicable, please refer to section 3) or the Business Expenses Benefit (if applicable, please refer to section 7) will commence at the end of the waiting period. If the Day 1 Accident Option applies to your policy, payment for the Totally Disabled Benefit will commence from the day you first notified the relevant governing body of your medical condition. Payment will be made in arrears after diagnosis of HIV or Hepatitis B or C. 47 Income Protection
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| Should you continue working more than 10 ^ hours per week and your monthly income is less than your pre- disability income, and you satisfy all other conditions of being partially disabled, payments will be based on you being partially disabled. ^ If you were working part-time in your usual occupation during the 12 consecutive months prior to the commencement date and immediately before your disability started, we will replace 10 hours with 5 hours for the purpose of determining if you meet our condition for Blood Borne Diseases. This benefit is not available for policies owned through the Suncorp Master Trust. 20.1 Limitations We wont deem you to be disabled as a result of:
Hepatitis B or C, where a cure for Hepatitis B or C has become available prior to your infection, and
HIV, where a cure for HIV or Acquired Immune Deficiency Syndrome (AIDS) has become available prior to your infection or prior to the onset of your AIDS. 21. Crisis Benefit Income Protection Plus Business Expenses This benefit is standard under Business Expenses Cover, but for Income Protection Plus Cover, the Crisis Benefit is only available if you choose a 14, 30, 60 or 90 day waiting period. If you suffer from a defined medical event listed below, youll be treated as if youre totally disabled for the period shown below, but not beyond the period that cover under this policy ends. Well do this without applying the waiting period even if youre working. Waiting Period Income Protection Plus Cover Business Expenses Cover 14 or 30 days 6 months 2 months 60 days 4 months 1 month 90 days 3 months 1 month For Income Protection Plus Cover only, in addition to the monthly benefit payable, well pay an additional 1/3 of the monthly benefit for the payment period above. This does not apply under Business Expenses Cover. Crisis Benefit medical events
Aplastic anaemia
Benign tumour of the brain with impairment
Benign tumour of the spine with impairment
Blindness
Cancer*
Cardiomyopathy
Chronic kidney (renal) failure
Chronic liver failure
Chronic lung failure
Coma
Coronary artery angioplasty triple vessel*
Coronary artery surgery*
Creutzfeldt-Jakob Disease
Deafness
Dementia
Encephalitis
Heart attack*
Heart surgery (open)*
Hepatitis B or C-occupationally acquired
HIV-medically acquired
HIV-occupationally acquired
Intensive care
Loss of independent existence
Loss of limbs or sight
Loss of speech
Major head trauma
Major organ transplant
Meningitis
Motor neurone disease
Multiple sclerosis
Muscular dystrophy
Out of hospital cardiac arrest*
Paralysis
Parkinsons disease
Primary pulmonary hypertension
Repair or replacement of aorta*
Repair or replacement of valves*
Severe burns
Severe rheumatoid arthritis
Significant cognitive impairment
Stroke* * Cover does not start until the later of the policy commencement date and 3 months after the following scenarios, whichever one is applicable to you: we receive a fully completed application for insurance from you we receive a fully completed application for increase to the sum insured (in respect to the increased portion only), or the most recent reinstatement of the policy. This does not apply if your policy is a replacement policy. C h a p t e r
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E x p e n s e s 48 | Asteron Life Complete This benefit wont be paid in conjunction with the Booster Option (please refer to section 37), the Needlestick and Medical Hazards Benefit (please refer to section 22) or the Specific Injury Benefit (please refer to section 19). If youre still disabled at the end of the 6 months, and the Booster Option is selected, well pay an additional 1/3 of the monthly benefit for up to an additional 3 months as long as the Totally Disabled Benefit or Partially Disabled Benefit is payable. You can choose to have this benefit paid either as:
monthly payments of the Total Monthly Benefit in advance. If you die before the end of the payment period, well pay the remainder of the monthly payments and the Death Benefit, or
a single payment calculated by multiplying the Total Monthly Benefit by the number of applicable monthly payments. If you die before the end of the payment period, well pay the Death Benefit. If you suffer from another condition under this benefit during the payment period, payment for the earlier condition will cease and a new payment period (adjusted by deducting any advance payments made in respect of the earlier condition) will commence in respect to the subsequent condition. If the Crisis Benefit and Specific Injury Benefit (please refer to section 19) are payable at the same time, the higher benefit, but not both, will be payable. 22. Needlestick and Medical Hazards Benefit NS Income Protection Plus Income Protection If we have classified your occupation as MP, well pay 50 times the Total Monthly Benefit if youre diagnosed with HIV occupationally acquired or Hepatitis B or C occupationally acquired whilst working in your usual occupation. This payment is subject to a maximum of $1,000,000 per life insured. If this benefit is payable, we wont pay the Crisis Benefit for the same condition. Any Life Cover, TPD Cover, Trauma Cover or comparable cover payable in the event of HIV occupationally acquired will be limited to $3,000,000 across all Asteron Life policies. This benefit is not available for policies owned through the Suncorp Master Trust. 23. Overseas Assist Benefit Income Protection Plus If youre overseas and become disabled and are entitled to receive payments from us, well reimburse reasonable expenses for you and your immediate family members to return to either your home address or a medical facility in Australia. Well reimburse up to $10,000 in respect of the Overseas Assist Benefit over the life of this cover. You must advise us in advance of your return journey to Australia. Payment will be made after appropriate evidence is received. This benefit wont apply:
if your journey overseas before becoming disabled was taken against the advice of a health care professional, or
for expenses covered by any other insurance policy for example, travel insurance. 24. Accommodation Benefit Income Protection Plus If youre bed confined as a result of being totally disabled and:
you became totally disabled more than 100km from your usual place of residence, or
on the advice of a registered doctor, you travel to a place more than 100km from your usual place of residence, well reimburse actual accommodation costs directly incurred by an immediate family member accommodated near where youre bed confined. Well reimburse up to $250 per day for a maximum of 30 days in any 12 month period, less amounts that are otherwise reimbursed. Payments will be made monthly in arrears after the terms of this benefit are met. 49 Income Protection
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| 25. Bed Confinement Benefit Income Protection Plus If youre bed confined for more than 72 consecutive hours as a result of being totally disabled during the waiting period, well pay 1/30th of the Total Monthly Benefit for each day (including the first 72 consecutive hours) youre bed confined during the waiting period, for up to 90 days. If you become bed confined as a result of suffering a recurring disability (please refer to section 11), any further benefits will be determined after taking into account the benefits already paid under this benefit. Payments will be made monthly in arrears if the terms of this benefit are met. The Bed Confinement Benefit wont be paid in conjunction with any other payment under this cover. 26. Family Assist Benefit Income Protection Plus If we have paid the Totally Disabled Benefit for at least 30 consecutive days and you continue to be totally disabled and need someone to look after you at home, well pay for either:
an immediate family member who was in a full-time, gainful occupation immediately before you became totally disabled to cease all paid employment to care for you, or
a registered nurse (who is not an immediate family member) to care for you at home at least 3 times per week. Well pay the lesser of:
$3,000 a month, and
the Total Monthly Benefit, for up to 6 months over the life of this cover. Payments will accrue from the first day the requirements of this benefit are met and theyll be made monthly in arrears. 27. Transportation Benefit Income Protection Plus If, while covered under this policy, you become disabled and require emergency transportation (other than by ambulance) within Australia, well reimburse the actual costs directly incurred for your transportation, other than expenses for services which are regulated by the National Health Act, 1958 (Commonwealth) and expenses otherwise reimbursed. Well pay up to 3 times the Total Monthly Benefit. This benefit is payable only once in any 12 month period. Payments will be made when the requirements of this Transportation Benefit are met and after sufficient evidence is received. 28. Childcare Reimbursement Benefit Income Protection Plus If youre totally disabled and require additional childcare assistance solely as a result of your sickness or injury, well reimburse you for the additional childcare fees incurred as a result of your sickness or injury and which cannot be recovered from any other source. The amount payable will be in addition to the disability benefit payable and will be the lesser of:
5% of the Monthly benefit
$500 per month, or
the additional childcare costs, less amounts reimbursed from elsewhere. Payments will be made monthly in arrears after the terms of this benefit are met. This benefit is payable for a maximum of 6 months over the life of the cover. Each child must be under the age of 12 at the time when childcare costs are incurred unless the child has special needs which require additional assistance. Evidence must be supplied each month that the childcare costs to be reimbursed are from a licensed external childcare provider. Only childcare costs which are incurred in addition to pre-disability childcare arrangements are covered under this benefit. 29. Unemployment Benefit Income Protection Plus If, while covered under Income Protection Plus Cover, you become involuntarily unemployed for reasons other than you being disabled and:
you have registered with an accredited employment agency, and
the unemployment did not occur within 6 months of:
the commencement date, or
the most recent reinstatement of this policy, well waive the daily proportion of premiums for this cover monthly in arrears, from the first day of unemployment. Cover continues during the period premiums are being waived under this benefit. Unless cover has otherwise ceased under section 39, this benefit will cease on the earlier of: C h a p t e r
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the date youre no longer unemployed, or
the date a total of 6 months premium, including the premium waived during any earlier periods of unemployment, has been waived. 30. Locum Cover Business Expenses If you employ a suitably qualified replacement (locum) for you while youre disabled, the net cost of the locum is an allowable business expense. The net cost of the locum in a month is the amount by which the fees incurred for the locum during that month exceed the gross sales, income or billings generated by the locum during that month. 31. Rehabilitation Benefit Income Protection Plus Accident Only Income Protection To assist you to return to a gainful occupation and help you recover, well reimburse you for any retraining or rehabilitation expenses, up to 12 times the Total Monthly Benefit, if:
we agree to your retraining or rehabilitation expenses before theyre incurred
these expenses are incurred while were making payments for disablement, and
theyre not being otherwise reimbursed. Reimbursement will commence on the first day you meet the terms of this benefit and will be made monthly in arrears. Retraining and rehabilitation expenses may include Government sponsored or approved rehabilitation program fees, vocational training expenses, travel expenses and special equipment. If youre suffering from a recurring disability (please refer to section 11), well only reimburse expenses up to the remainder (if any) of the 12 months potential payment under this benefit. If you suffer from a new disablement, a new maximum payment under this benefit will apply. If your policy is owned through the Suncorp Master Trust, well reimburse the rehabilitation service provider directly. This means its not received by or released from the Trustee, nor is the benefit paid directly to you and is therefore different to how we pay a Totally Disabled Benefit or a Partially Disabled Benefit (as applicable) under the cover. 32. Return to Work Benefit NS Income Protection Plus Income Protection If you have been totally disabled, well pay an amount equal to the Total Monthly Benefit if:
we have continuously paid the Totally Disabled Benefit for more than 6 months, and
you return to full-time work immediately after payments have ceased. This benefit is limited to a maximum payment amount of $20,000, and will only be paid once for the life of the cover. This benefit wont be paid in conjunction with the Return to Business Benefit. This benefit is not available for policies owned through the Suncorp Master Trust. 33. Business Rehabilitation Benefit NS Income Protection Plus To assist you with the structure and ongoing running of your business, well reimburse you for any business coaching or consulting expenses, up to 3 times the Total Monthly Benefit (with a total maximum of $10,000), if:
we agree to your business coaching or consulting expenses before theyre incurred
these expenses are incurred while were making payments for disablement, and
theyre not being otherwise reimbursed. Reimbursement will commence on the first day you meet the terms of this benefit and will be made monthly in arrears. A maximum of $10,000 is payable for this benefit over the life of the cover. 34. Return to Business Benefit NS Income Protection Plus Income Protection If youre self-employed and have been totally disabled, well pay an amount equal to the Total Monthly Benefit if:
we have continuously paid the Totally Disabled Benefit for more than 6 months, and
you return to full-time work within your own business or professional practice immediately after payments have ceased. This benefit is limited to a maximum payment amount of $20,000, and will only be paid once for the life of the cover. This benefit wont be paid in conjunction with the Return to Work Benefit. This benefit is not available for policies owned through the Suncorp Master Trust. 51 Income Protection
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| 35. When well limit the Monthly Benefit Income Protection Plus Accident Only Income Protection There are some circumstances when well limit the amount we pay under the Totally Disabled Benefit, Partially Disabled Benefit and Day 1 Accident Option (if applicable). For all occupations, the amount we pay will be recalculated if you receive other payments in relation to the sickness or injury causing your disablement by way of other disability, group, sickness or accident insurance cover, including cover under a mortgage replacement policy or through a superannuation fund that were not disclosed to us at the time you applied for the cover. If your occupation class is A1, A2, B, C or S, in addition to the above, the amount we pay will also be recalculated if you receive other payments in relation to the sickness or injury causing your disablement by way of any payments from workers compensation schemes, social security, accident compensation schemes and other statutory insurances payable for loss of income. If any of the payments listed above are received in the form of a lump sum then, if all or a part of that lump sum is a payment in compensation for loss of earnings, well convert that part of the compensation for loss of earnings to income on the basis of 1% of the loss of earnings component for each month that we pay the benefit, for a maximum of 8 years. The balance of the lump sum, if any, wont be offset. Well recalculate the benefit so that the amount we pay, when added to your monthly income and the other payments to be taken into account, is no more than the greater of:
75% of your pre-disability income (or 80% of your pre-disability income if the SuperSaver Option applies) where the Totally Disabled Benefit or Day 1 Accident Option is payable, or 100% of your pre- disability income where the Partially Disabled Benefit is payable, and
the benefit otherwise payable. If the Totally Disabled Benefit is being paid under section 3 and youre working for 10 hours ^ or less per week in a gainful occupation, your monthly income attributable to such work wont be included in your monthly benefit under this section. ^ If you were working part-time in your usual occupation during the 12 consecutive months prior to the commencement date and immediately before your disability started, we will replace 10 hours with 5 hours for the purpose of recalculating the benefit under this section. * Cover for sickness is not available for Income Protection Accident Only Cover. Optional Benefits This section provides detail about the optional benefits of your cover, if they have been selected. 36. Day 1 Accident Option Income Protection Plus Accident Only
Income Protection If you choose a waiting period of either 14 or 30 days you can apply for the Day 1 Accident Option. If as a result of injury, youre continuously totally disabled for longer than 3 consecutive days from the day you first seek medical advice for your injury, well pay 1/30th of the Total Monthly Benefit for each day of your waiting period that youre continuously totally disabled from day 1, less any payments made under the Bed Confinement Benefit (please refer to section 25), Specific Injury Benefit (please refer to section 19) or Crisis Benefit (please refer to section 21). This option is not available if we have classified your occupation as S. Your financial adviser can provide you with more information about occupation classes. A payment under the Day 1 Accident Option wont be paid in conjunction with any other payment under this cover. 37. Booster Option Income Protection Plus Income Protection If the Booster Option applies to your cover and either the Totally Disabled Benefit or the Partially Disabled Benefit is payable while youre covered for this option, well pay an additional 1/3rd of the monthly benefit otherwise payable for the first 3 months. For example, if we pay a monthly benefit of $1,500, the Booster Option will increase it by $500 to $2,000 for that month. If you suffer from a new disablement while youre covered for the Booster Option, the Booster Option will apply again. If you suffer from a recurring disability (please refer to section 11) while youre covered for the Booster Option, well recommence payments under the Booster Option until 3 months payment in total have been made. 38. SuperSaver Option Income Protection Plus Income Protection If your cover is Agreed Value, and:
youre totally disabled, well pay the SuperSaver monthly benefit stated in the schedule, or C h a p t e r
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youre partially disabled, well pay the same proportion of the SuperSaver monthly benefit as were paying for the monthly benefit (please refer to section 6). If Indemnity applies to your cover, and:
youre totally disabled, well pay the lesser of the SuperSaver monthly benefit stated in the schedule and 5% of your pre-disability income, or
youre partially disabled, well pay the same proportion of the SuperSaver monthly benefit as were paying for the monthly benefit (please refer to section 6). In addition, we'll also pay the SuperSaver monthly benefit if we're making payments under this cover for the:
Death Benefit (please refer to section 9)
Return to Work Benefit (please refer to section 32)
Return to Business Benefit (please refer to section 34)
Needlestick and Medical Hazards Benefit (please refer to section 22)
Specific Injury Benefit (please refer to section 19)
Bed Confinement Benefit (please refer to section 25)
Crisis Benefit (please refer to section 21), or
Day 1 Accident Option (please refer to section 36). SuperSaver monthly benefit payments will be paid to your nominated superannuation fund. Automatic Increase (please refer to section 1) and Increasing Claim (please refer to section 10) apply to the SuperSaver Option. 39. When cover ends Income Protection Plus Accident Only Income Protection Business Expenses All cover ends on the earliest of:
the date you permanently leave the workforce other than because of disablement where benefits are still payable under this cover
the date we receive your written request to cancel this cover or policy
the date of cancellation of this policy for non- payment of premiums (please refer to chapter 5, section 10.6 'What happens if the premium isn't paid?')
the date on which all benefit entitlements under this cover end
the date your policy ends
the expiry date for the cover
the date of your death
the date you turn 65, or if a benefit period to age 70 applies to your cover, the date you turn 70 for the the following benefits:
Totally Disabled Benefit (please refer to section 3)
Partially Disabled Benefit (please refer to section 6)
AIDS Cover (please refer to section 8)
Recurring Disability (please refer to section 11)
Death Benefit (please refer to section 9)
Premium and Cover Suspension Benefit (please refer to section 14)
Blood Borne Diseases (please refer to section 20), and
Needlestick and Medical Hazards Benefit (please refer to section 22). 53 Asteron Life
| Chapter 4 Child Cover 54 | Asteron Life Complete Child Cover benefits in detail Built in benefits This section provides detail about the benefits available under Child Cover. 1. Child Cover NS If Child Cover applies for an insured child on your policy, well pay the Child Cover sum insured if the insured child:
is terminally ill or dies while covered under Child Cover, or
is diagnosed as suffering one of the defined medical events listed below. List of defined medical events when well pay the Child Cover sum insured
Benign tumour of the brain with impairment
Benign tumour of the spine with impairment
Blindness
Brain damage
Cancer*
Cardiomyopathy
Chronic kidney (renal) failure
Deafness
Encephalitis
Intensive care
Loss of limbs or sight
Loss of speech
Major head trauma
Major organ transplant
Meningitis
Paralysis
Severe burns
Stroke* * Cover does not start until the later of the policy commencement date and 3 months after the following scenarios, whichever one is applicable to you: we receive a fully completed application for insurance from you we receive a fully completed application for increase to the sum insured (in respect to the increased portion only), or the most recent reinstatement of the policy. This does not apply if your policy is a replacement policy. Well pay the Child Cover sum insured for the insured child once only. Automatic Increase (please refer to chapter 2, section 1) does not apply to Child Cover. Child Cover isnt available under policies owned through the Suncorp Master Trust. 2. Partial Child Cover Benefit If Child Cover applies for an insured child on your policy, well pay $10,000 if the insured child suffers a serious accidental injury or single loss of limb or eye while covered under Child Cover. Well only pay the Partial Child Cover Benefit in respect of each insured child:
once for serious accidental injury, and
once for single loss of limb or eye. The Child Cover sum insured for an insured child will be reduced by the amount paid for serious accidental injury or single loss of limb or eye and the premium may change accordingly. If the Child Cover sum insured is reduced to nil, cover under Child Cover ends. 3. Guaranteed Future Insurability You can increase the Child Cover sum insured for an insured child by $10,000 at a time, without the need for further medical evidence when the insured child turns:
6
10
14, or
18. Well require a certified copy of the insured childs birth certificate or passport. Guaranteed Future Insurability does not apply if youve made a claim or are entitled to make a claim for the insured child under Child Cover. The total of all increases to the Child Cover sum insured for the insured child under Guaranteed Future Insurability cant exceed the sum insured for that insured child at the commencement date. The maximum the sum insured can be increased to for the insured child is $200,000. You can only exercise Guaranteed Future Insurability by writing to us (including the proof of age) within:
60 days of the insured childs relevant birthday, or
30 days either side of an anniversary of the commencement date if the insured childs relevant birthday occurred within the previous 12 months. The premiums will be increased to reflect the increase in sum insured. The increased sum insured applies from the date we confirm to you the new Child Cover sum insured in writing, as long as the additional premium has been paid. Child Cover 55 Child Cover
| 4. New Policy Option From the insured childs 18th birthday and before the expiry of Child Cover (please refer to section 5), if no amount has become payable under section 1 or section 2 for the insured child, you can purchase a new policy with Life Cover and linked Trauma Cover, or a Trauma Stand Alone Cover from us with the child as the insured person without further medical evidence. The policy that you can buy will be the policy which, in our opinion, is most comparable to our Asteron Life Complete policy with Trauma Stand Alone Cover or Life Cover with linked Trauma Cover. Trauma Plus Cover isnt available under this option. The sum insured for the new Cover will be the same Child Cover sum insured for the insured child as at the date when Child Cover ends. Premiums will be calculated using the rates applying at that time for the new policy, increased by any loading factors which applied under this cover for the insured child. To exercise the New Policy Option, you must make a written application for this New Policy Option from the insured childs 18th birthday or within 30 days of the expiry of Child Cover. We must receive the completed application form and first premium within this period. Well send you a new schedule. Cover under the new policy will commence when we receive the first premium. 5. When Child Cover ends Cover for each insured child under this option ends on the earliest of:
the date we have paid the full Child Cover sum insured for that insured child
the date we receive your written request to cancel Child Cover
the expiry date for Child Cover for that insured child
the date Child Cover is converted to a Trauma Stand Alone Cover or Life Cover with linked Trauma Cover
the date the insured child dies, and
the date the policy ends. C h a p t e r
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C o v e r Chapter 5 About Asteron Life Complete 57 About Asteron Life Complete
| 1. Ownership and structure Asteron Life Complete can be set up in a way that best suits your needs. You have a choice of ownership structures and linking options which gives you flexibility to design your cover to suit your needs. 1.1 Ownership options The table below shows the ownership structures available for each cover. Ownership Cover Life Cover TPD Cover Trauma Cover Income Protection Cover Business Expenses Cover N o n -
s u p e r a n n u a t i o n Self owned U U U U U Another individual U U U Y Y Joint ownership U U U Y Y Family trust (which the insured controls) U U U U U Family trust (which the insured does not control) U U U Y Y Company (which the insured controls) U U U U U Company (which the insured does not control) U U U Y Y U n d e r
s u p e r a n n u a t i o n Suncorp Portfolio Services Limited (Trustee for the Suncorp Master Trust) U U* Y U Y Trustee of a self-managed superannuation fund U U U U U *only available if TPD Cover is linked to Life Cover. 1.2 Insurance purchased by a superannuation fund other than the Suncorp Master Trust The Asteron Life Complete product can be purchased by the trustee of a self managed superannuation fund or a small APRA fund. The trustee of that fund is solely responsible for ensuring that they have received independent financial and taxation advice about their ability to purchase an Asteron Life Complete policy. All payments will be made to the trustee of the superannuation fund. We strongly recommend that the trustee specifically requests advice in relation to the tax deductibility of premiums, the impact of the sole purpose test requirements of the Superannuation Industry (Supervision) Act 1993 (SIS) on the purchase of insurance products and information regarding the release of any insurance payments received by the trustee from the insurer. About Asteron Life Complete C h a p t e r
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C o m p l e t e 58 | Asteron Life 1.3 Linking options TPD Cover and Trauma Cover can be linked to Life Cover under the same policy, or over 2 policies with the same life insured.
If we make a payment on a linked cover, well reduce the sum insured on all other linked cover by the amount of the payment (excludes Child Cover).
The sum insured for any linked TPD Cover or Trauma Cover cannot exceed the Life Cover sum insured. If the Life Cover sum insured is reduced, well also reduce the TPD Cover and Trauma Cover sum insured if required so that they're no greater than the Life Cover sum insured.
If Life Cover is cancelled, well cancel any cover linked to that Life Cover. Flexible Policy Linking and Split TPD Life Cover Life Cover TPD Cover Own occupation TPD Any occupation TPD Modifed TPD Trauma Cover Child Cover Trauma Cover Child Cover Ownership options Trustee of the Suncorp Master Trust Trustee of a self managed superannuation fund Ownership options Non-superannuation entity Ownership options Trustee of the Suncorp Master Trust Trustee of a self managed superannuation fund Ownership options Non-superannuation entity Link Flexible Policy Linking Split TPD Policy 1 Policy 2 Policy 1 Policy 2 TPD Cover Split TPD any Split TPD own occupation occupation 1.4 Flexible Policy Linking You can link covers over 2 policies if the life insured is the same person. For example, covers on a policy held under superannuation can be linked to a policy outside of superannuation. TPD Cover and/or Trauma Cover linked to Life Cover through Flexible Policy Linking are referred to in the schedule as Flexible Linked TPD and Flexible Linked Trauma respectively. 1.5 Split TPD This is available on Life Cover held inside superannuation. On an Asteron life Complete policy with Life Cover, if you add linked TPD Cover, Split TPD allows part of your TPD Cover to be held outside superannuation. Well issue you 2 policies under this option:
The first policy is owned by the trustee of a superannuation fund. This is where the Life Cover and the part of your TPD Cover which meets the Superannuation Industry (Supervision) Act 1993 (Cth) (SIS) definition of permanent incapacity, defined as Split TPD any occupation, will be held.
The second policy is owned by a non-superannuation entity like an individual, company or family trust. As this policy is outside superannuation, the Split TPD own occupation definition will apply to this part of your TPD Cover. 59 About Asteron Life Complete
| 1.5.1 Policy alterations The TPD Cover sum insured on both policies must always be the same. A TPD Cover payment under one policy will reduce the TPD sum insured of the TPD Cover under the other linked policy as well as reducing the sum insured of any other linked covers under the 2 policies. That is, a TPD Cover will only be paid once under Split TPD or Flexible Policy Linking. Moreover, payment of the linked TPD Benefit will reduce the sum insured for any linked Trauma Cover as well as the Life Cover under the policy. Any alteration to the TPD Cover on one policy must be applied to both policies. In the event the TPD Cover is cancelled on one of the policies, whether it is because you have requested the cancellation in writing, or due to non- payment of premiums, the cover under the other policy will end immediately. 1.5.2 Benefit at age 65 If Split TPD is selected, the TPD Cover will convert to the modified TPD definition at the anniversary of the policy commencement date when youre 65. This TPD Cover with the modified TPD definition will be held under the non- superannuation policy. The TPD Cover under the superannuation policy will end at the anniversary of the commencement date when youre 65. 1.5.3 In the event of a claim In the event of a claim for TPD Cover where Split TPD is selected, the claim will first be assessed under the Split TPD any occupation definition. If we determine a claim is payable, the benefit will be paid to the Trustee of the Suncorp Master Trust or the trustee of the self-managed superannuation fund (as applicable). The release of the benefit from the superannuation fund to the member will then be decided by the trustee and be subject to the governing rules of the superannuation fund and superannuation and related taxation laws current at the time of payment. If we determine that your disablement wont meet the Split TPD any occupation definition, well then assess the TPD claim under the Split TPD own occupation definition. If we determine a claim is payable, the benefit will be paid to the owner of the non-superannuation policy. C h a p t e r
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C o m p l e t e 60 | Asteron Life 2. Eligibility 2.1 What age can I apply for cover? When choosing the type of cover you want, its important to know each cover has entry age limits and expiry ages: Cover Premium structure Entry age next birthday Expiry age next birthday (on the policy anniversary) Life Cover Stepped 18-75 100 Level 18-60 100 Life Cover Super Stepped 18-65 75 Level 18-60 75 TPD
Cover 2 Stepped 18-62 65 Level 18-60 65 Business Expenses Cover Stepped 18-60 65 Level 18-60 65 Child Cover Level 3-21 22 3 1 If you choose Split TPD, the expiry age is 66 next birthday. If your TPD Cover is linked to Life Cover Super, the expiry age is 75 next birthday. 2 The following applies for all Income Protection Covers:
For ages next birthday 61-62, cover is only available to occupation classes AA, AP, LP and MP only and a maximum Total Monthly Benefit of $30,000 applies.
If benefit period to age 70 is chosen, the expiry age is 70 next birthday. 3 Can be converted to an individual policy from age 19 next birthday (explained under chapter 4, section 4 'New Policy Option' on page 55). 61 About Asteron Life Complete
| 2.2 How much cover can I apply for? Each type of cover has a minimum and maximum level of cover you can choose at application: Cover Life Cover Minimum Subject to minimum premiums Maximum No maximum TPD Cover Minimum Subject to minimum premiums Maximum 4 $5,000,000 1 Trauma Cover Minimum Subject to minimum premiums Maximum 4 $2,000,000 Child Cover Minimum $10,000 2 Maximum 5 $200,000 Income Protection Cover Minimum Subject to minimum premiums Maximum 4 $60,000 3 for occupation classes AA, LP, MP, AP $40,000 3 for all other occupations Business Expenses Cover Minimum Subject to minimum premiums Maximum 4 $60,000 1 The maximum limit of $5,000,000 is available to occupations classes AA, AP, MP, LP, A1 and A2 only. A maximum limit of $3,000,000 is available for occupation classes B, C and S. 2 Includes $10,000 premium-free cover. 3 For cover over $30,000, a 2 year benefit period applies. 4 The maximum level of cover includes insurance of a similar type offered under any other insurance policy issued by any insurer. 5 The maximum includes cover across all policies with us. 3. How to apply To apply for the Asteron Life Complete policy, after you have received a quotation from your adviser, you must complete the application form provided with this PDS. You can also apply for insurance online with your financial adviser. You should obtain a copy of the online application submitted to us from your financial adviser. 4. Cooling off period 4.1 Contacting us during the cooling off period After we have accepted your application and issued the schedule, there is a period of time in which you may cancel the policy and obtain a refund of the premium and other charges you have paid (other than any Government taxes and charges for which were unable to obtain a refund). This is known as the cooling off period. Your cooling off rights work in the following way:
The cooling off period is 30 days and commences from the date we issue the schedule.
Your cooling off rights wont apply if there has been any claim during the cooling off period. If you decide to cancel the policy in the cooling off period, you must send a signed written request to cancel the policy to us at Asteron Life, GPO Box 68, Sydney, NSW 2001. C h a p t e r
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C o m p l e t e 62 | Asteron Life 4.2 Contacting the Trustee during the cooling off period If the Trustee, Suncorp Portfolio Services Limited, has purchased an Asteron Life Complete policy on your behalf, you have 30 days from the date we confirm your membership of the Fund to cancel your membership and request that the Trustee cancel the Asteron Life Complete policy. This is known as the cooling off period. Any amount in the Fund that is subject to preservation will be repaid by way of transfer to another complying superannuation fund. You must make a nomination in writing of a complying superannuation fund no later than one month after notifying the Trustee of your decision to cancel the membership. The right is exercised on receipt by the Trustee of your nomination. Your cooling off rights work in the following way:
The cooling off period is 30 days and commences from the date we issue the schedule to the Trustee.
Your cooling off rights wont apply if there has been a claim under the policy. If you decide to cancel the policy or membership of the Fund in the cooling off period, you must send a signed written request to us to cancel the policy to us at Asteron Life, GPO Box 68, Sydney, NSW 2001. 5. Your duty of disclosure Before you enter into a contract of life insurance with an insurer, you have a duty, under the Insurance Contracts Act 1984, to disclose to the insurer every matter that you know, or could reasonably be expected to know, that is relevant to the insurers decision whether to accept the risk of the insurance and, if so, on what terms. Your duty, however, does not require disclosure of a matter:
that diminishes the risk to be undertaken by the insurer
that is of common knowledge
that your insurer knows, or in the ordinary course of their business, ought to know
as to which compliance with your duty is waived by the insurer. 5.1 Non-disclosure If you fail to comply with your duty of disclosure and the insurer would not have entered into the contract in any terms if the failure had not occurred, the insurer may avoid the contract within 3 years of entering into it. If your non-disclosure is fraudulent, the insurer may avoid the contract at any time. An insurer who is entitled to avoid a contract of life insurance may, within 3 years of entering into it, elect not to avoid it but to reduce the sum that you have been insured for in accordance with a formula that takes into account the premium that would have been payable if you had disclosed all relevant matters to the insurer. This duty continues to apply until the insurer notifies you that the risk has been accepted. It also applies when you extend, vary or reinstate a contract of life insurance. 6. When does my cover start? If we accept your application, your cover starts when youve paid the first premium 1 , and we have sent you a schedule confirming your cover. You can change or cancel your cover within your 30 day cooling off period. For more information about this please refer to section 4. 1 For approved Superannuation Platforms or Investment Platforms or super funds only, if youre using a rollover transaction to fund your initial premium, well waive the requirement for the premium to be paid for up to 30 days, and confirm limited acceptance (explained in section 14.5 Limited acceptance) of your policy. Am I covered while you assess my application? Yes, well provide you with Interim Cover while we assess your application. The terms and conditions of Interim Cover are explained in chapter 7 Interim Cover. 7. Who will receive the benefits of my cover? Well pay all benefits to the policy owner unless we specify otherwise in this PDS. If you die, well pay any benefits to your personal legal representative or a person were authorised to pay under the relevant law. If you have Life Cover, TPD Stand Alone Cover or Trauma Stand Alone Cover and the policy is self-owned, you can nominate beneficiaries to receive any death benefits payable rather than having them paid to your estate. Well pay any benefit payable as a consequence of your death in accordance with that nomination. Where a nominated beneficiary is under the age of 18, a trust deed may be required so the benefit can be held for them in trust. For Life Cover and Income Protection Cover through a superannuation arrangement, well pay any benefits to the trustee or in accordance with the trustees direction. The benefits will form part of your superannuation entitlements and can only be released in accordance with the relevant law. Please refer to chapter 6, section 8 'Release conditions' for more information on release conditions. 63 About Asteron Life Complete
| 8. Policy expiry Your policy will end on the earliest of:
the date we receive your written request to cancel the policy*
the date of cancellation of the policy for non payment of the premium (please refer to section 10.6 'What happens if the premium isnt paid?')*
the date of reduction of the sum insured for all Life Cover, TPD Cover and Trauma Cover to nil*
the date of reduction of the monthly benefit to nil, and
the date of your death. *For Life Cover, if youre entitled to the Loyalty Funeral Benefit after having already met the eligibility criteria (refer to section 9), you will still be entitled to the Loyalty Funeral Benefit after the events above. All other benefits no longer apply. 9. Times when we wont pay Just as its important to understand all of the benefits you receive under your policy, its also important you understand the events that are not coveredthe times when we wont pay a benefit to you. Sometimes, we may also need to offer you insurance on varied terms because of factors unique to you, for example, your health conditions or your occupation. If this is the case, well tell you at the time you apply for insurance. In the tables below we have listed the events that are not covered under your policy. If you have any questions relating to these events, make sure you talk to your financial adviser or call our customer service team on 1800 221 727. Life Cover Benefit and death benefits under TPD Cover, Trauma Cover and Child Cover We wont pay a benefit on death if death is caused directly or indirectly by an intentional self-inflicted act within 13 months of:
the commencement date of cover
an increase to the Life Cover, TPD Cover, Trauma Cover or Child Cover sum insured (in respect of the increased portion only), or
the most recent reinstatement of the cover*. This exclusion does not apply to you or an insured child if the death cover under a cover replaces death cover under another cover on that persons life that has been continuously in place longer than 13 months. *This exclusion does not apply to the Loyalty Funeral Benefit if youve already met the eligibility criteria for it. Please refer to chapter 2, section 9 'Loyalty Funeral Benefit' for more details. TPD Cover The TPD Benefit wont be paid if TPD is caused directly or indirectly by an intentional self-inflicted act. Income Protection Covers and Business Expenses Cover A benefit wont be paid, if the event giving rise to the claim is caused directly or indirectly by:
a war or an act of war, whether or not war has been declared (this exclusion does not apply to the Death Benefit)
an intentional self-inflicted act
your voluntary participation in any criminal activity
pregnancy unless youre continuously totally disabled for longer than 90 days. Even if youre continuously totally disabled for longer than 90 days, benefits wont commence prior to the date your pregnancy finishes, or
miscarriage or childbirth unless youre continuously totally disabled for longer than 90 days. We wont apply this 90 days period if your schedule states that a longer waiting period applies to your Income Protection Covers or Business Expenses Cover. We wont pay for any period while youre incarcerated. Needlestick and Medical Hazards Benefit under Income Protection Cover and Income Protection Plus Cover We wont pay a benefit, if Hepatitis B or C occupationally acquired or HIV occupationally acquired was caused directly or indirectly by an intentional self-inflicted act. Cover for the Needlestick and Medical Hazards Benefit wont apply to:
Hepatitis B or C occupationally acquired where a cure for Hepatitis B or C has become available prior to the accident or malicious act giving rise to the claim, or
HIV occupationally acquired, where a cure for HIV or Acquired Immune Deficiency Syndrome (AIDS) has become available prior to the accident or malicious act giving rise to the claim. C h a p t e r
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C o m p l e t e 64 | Asteron Life Trauma Cover and the Crisis Benefit under Income Protection Covers and Business Expenses Cover We wont pay a benefit if the event (excluding death) giving rise to the claim was caused directly or indirectly by an intentional self-inflicted act. Cover for the Trauma Benefit, the Crisis Benefit under Income Protection Covers and Business Expenses Cover wont apply to:
HIV medically acquired, where a cure for HIV or Acquired Immune Deficiency Syndrome (AIDS) has become available prior to the medical procedure giving rise to the claim, or
HIV occupationally acquired, where a cure for HIV or Acquired Immune Deficiency Syndrome (AIDS) has become available prior to the accident or malicious act giving rise to the claim.
Hepatitis B or C occupationally acquired where a cure for Hepatitis B or C has become available prior to the accident or malicious act giving rise to the claim. Child Cover We wont pay a benefit if the event giving rise to the claim (including death) was caused directly or indirectly by:
a congenital condition, or
the intentional act of the policy owner or person who will otherwise be entitled to the benefit payable. 10. Premiums and payment The total amount youll pay under an Asteron Life Complete policy will change each year in line with changes in the policy fee (increased in accordance with the indexation factor) and government taxes or charges not included in the premium rates. Your premium pays for your insurance cover, government fees and charges (if any) and administration costs. The premium payable depends on a number of factors including level of cover, age, gender, smoking status, occupation, health and lifestyle. A discount may also apply if you apply for multiple covers, or you apply at the same time with immediate family members or business partners in the same entity. 10.1 Premium structure options level or stepped You can choose to structure your premiums and the way you pay it, depending on your needs. Level premium Level premiums are calculated based on your age at the start of the cover. On Life Cover (including any linked TPD Cover or Trauma Cover), you can select either level to age 65 or level to age 70. On all other covers, level premiums are to age 65. Level premiums will remain the same until age 65 or 70 (as applicable) unless:
you change the payment frequency
the amount youre insured for changes
we change the standard level premium rates in accordance with section 10.3
premium discounts no longer apply in accordance with section 10.3, or
you request other policy alterations which are agreed to by us. If theres an increase in the amount youre insured for, well increase the policy premium and notify you. The increase in policy premium will be based on:
our standard level premium rates for Asteron Life Complete applying at the time of recalculation
our premium discounts in accordance with section 10
your sex, occupation, smoking status and any agreed premium loading factors at the commencement date
the increase in the amount youre insured for, and
your age on your next birthday on or after the increase. If there are any increases to your cover during the life of your policy, including any voluntary increases that you apply for and automatic increases under Automatic Increase, the premiums for the increased cover will be calculated based on your age at the time cover for the increased amount starts. Stepped premium Stepped premiums are recalculated (and will usually increase) on every policy anniversary based on:
our standard stepped premium rates for Asteron Life Complete applying at the time of recalculation
our premium discounts in accordance with section 10
your sex, occupation, smoking status and any agreed premium loading factors at the commencement date
the amount you're insured for, and
your age on your next birthday on or after the recalculation. Your premium illustration The amount payable when the cover starts will be set out in a premium illustration that your financial adviser will provide. If the first premium is paid with the application, well deposit the money in a trust account while were assessing the application. We retain the interest we earn on this account. 65 About Asteron Life Complete
| 10.2 How to pay your premiums You can pay premiums via different methods and frequencies. Please see the table below. Premium frequency Yearly Half- yearly 1 Quarterly 1 Monthly 1 Money order or cheque U U U Y Direct debit U U U U Credit card U U U U Via direct debit BPAY For renewal premiums only U U U Y IDPS or Super Fund 2 U U U U 1 Premiums may increase if the payment frequency is half-yearly, quarterly or monthly. 2 Available for Life Cover Super and Income Protection Cover Super via approved providers only. Payment frequencies are only available if approved by the provider. Please speak to your financial adviser for full details. You may change your method of payment or payment frequencies as listed above if premium payments are up to date, by providing a written request to us. You must pay premiums in advance on or before the due date. The due date is:
the same date in the month the premium is payable as the commencement date, or
if the commencement date is the 29th, 30th, or 31st and there is no such date in the month the premium is payable, the due date is the last day of that month. If we have been asked to debit premium payments from a financial institution account or credit card, well do this on a business day. As this may not always be the due date, you should maintain sufficient credit on the business day after the due date. 10.3 When premiums may change In addition to variations due to a stepped premium basis, premiums may vary if:
were requested to change the benefits or options under the policy
were requested to change the level of cover for any of the benefits or options under the policy
were requested to change the premium payment frequency on the policy
premium discounts no longer apply (e.g. you no longer hold multiple policies with us), or
we review and change the premium rates. Changes to premium discounts If a discount applies to your policy because:
you have multiple covers, and/or
of the total sum insured or monthly benefit amount, and/or
this policy was issued in association with other individuals and any of the covers which entitled you to the discount are subsequently cancelled, reduced, withdrawn or end, then the discount may cease to apply from that date and the premium on any remaining policies will be changed accordingly. 10.4 We may review the premium rates We may review any of our standard premium rates, for any of our policies, at any time and as a result premiums may increase or decrease. We guarantee any change in the premium rates will not apply before the first anniversary of your policy commencement date. Any changes to the standard premium rates will apply to all policies in that group, an individual policy cannot be singled out for an increase. Any additional loadings which we agreed upon with you will continue to apply. 10.5 Are there any minimum premiums? The minimum premiums for each life insured is as follows: Minimum premiums (including the policy fee* and stamp duty if applicable) Yearly $250 Half-yearly $125 Quarterly $65 Monthly $25 * If the policy fee is waived, the minimum premiums will still apply. C h a p t e r
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C o m p l e t e 66 | Asteron Life 10.6 What happens if the premium isnt paid? We may cancel your policy if premium is not paid. If a payment is missed, well send a notice to you (if youre the policy owner or a member of the Fund) at the address last advised to us specifying the date on which all cover will cease if the full amount outstanding to that date is not paid. If payment is not made by that date well cancel the policy and provide written notice of cancellation. We may (but are not obliged to) reinstate the policy within 12 months of cancellation if you ask us to, in writing, and you comply with any terms we impose. If we decide to reinstate this policy, well confirm the reinstatement and any further terms in writing to you. Where level premiums apply to this policy, we base any change in the policy premium under this section on your age next birthday when this policy was issued. However, if you have increased the sum insured or Total Monthly Benefit, we base the policy premium for the increase on your age next birthday when the change was made. Any premium loading factors agreed upon will still apply. Any change to our standard rates will apply to you from the policy anniversary after the rate change. 10.7 Policy fee information A policy fee will be charged to contribute towards the costs of fixed expenses incurred by us to assess and administer the policy. The policy fee is payable in addition to the premium. Depending on the payment frequency you choose, a policy fee will be payable as follows: Policy Fee Yearly $80.76 Half-yearly $41.59 Quarterly $21.32 Monthly $7.11 The policy fee stated in this PDS has been set at 1st March 2012 and will be increased each year in line with the indexation factor. This is notice of the indexation increases for the purposes of the Corporations Act. The policy fee applying when cover under this policy commences will be stated in the schedule. We recognise that expenses may overlap when more than one policy is being applied for at the same time, on the same insured person. In these circumstances we may waive the policy fee on one or more policies. 10.8 Healthy Plus Option and Healthy Life Option A discount may be applied to the premium for your Life Cover Benefit if the Healthy Plus Option or the Healthy Life Option applies. More information regarding these options is available in chapter 2, section 21 'Healthy Plus Option and Healthy Life Option'. You cant apply for the Healthy Plus Option in conjunction with the Healthy Life Option. 10.9 Government taxes and charges Well pass on to the policy owner any government taxes and charges (such as stamp duty) which we incur in relation to this policy and which are not included in the premium rates. Stamp duty information Stamp duty is a government fee that may be charged in addition to the premium. The stamp duty payable is based on the state where you reside. The rate of stamp duty varies from state to state. You may also be required to pay any new or increased government taxes and charges. These taxes and charges are outside of our control. Goods and Services Tax (GST) Currently GST is not charged on life insurance premiums. 10.10 What we pay your financial adviser Your financial adviser may be paid a commission by us for your policy. This commission is already included in the premium rates and is not an additional charge to you. In addition to this commission, we may make payments to Australian Financial Services Licensees based on commercial arrangements. These payments are made by us and are not an additional charge to you. Your financial adviser will provide details of the benefits he or she will receive if we issue you a policy in the Financial Services Guide and, if applicable, the Statement of Advice that he or she will give to you. 11. Taxation The following information on taxation is based on the tax laws and rulings at the issue date of this PDS, the continuance of these laws and our interpretation of them. These are general statements only, which highlight the possible tax implications associated with:
the payment of premiums, and
the receipt of benefits. 67 About Asteron Life Complete
| Individual circumstances may be quite different, therefore we strongly recommend that you consult a taxation adviser in regards to your own personal position. Information about the tax treatment of premium contributions and benefits paid from the Suncorp Master Trust is explained in chapter 6, section 9 'Tax'. The tax treatment of premiums and benefits for insurance held outside super are explained below. Benefit type Tax treatment of premiums Tax treatment of benefits Death benefits Generally not deductible Generally not assessable income* Total & Permanent Disability (TPD) benefits Generally not deductible Generally not assessable income* Trauma benefits Generally not deductible Generally not assessable income* Income Protection benefits Generally deductible Generally treated as assessable income Business Expenses benefits Generally deductible Generally treated as assessable income * Capital gains tax may apply in some situations. 12. Privacy statement SLSL and the Trustee are members of the Suncorp Group. The Privacy Act 1988 (Cth) requires us to inform you of the following. 12.1 Purpose of collection Personal information is information about an identifiable individual and includes facts or an opinion about you which identifies you or by which your identity can be reasonably determined. We collect your personal information so we can conduct our business and offer and provide you with our range of financial products and services. We collect personal information for the purposes of:
identifying you when you do business with us
protecting your personal information from unauthorised access
establishing your requirements and providing, administering and managing the products or services you request
assessing and investigating, and if accepted managing a claim made by you under one or more of our products, and
understanding your circumstances and improving our financial products and related services. We may be required by taxation and other relevant laws to collect your personal information. 12.2 Consequences if personal information is not provided If we request personal information about you and you dont provide it, we wont be able to provide you with and manage the financial product or service you request, or manage and pay any benefit or insurance claim you make. 12.3 Disclosure of your personal information We use and disclose your personal information for the purposes we collected it. We may also use and disclose your personal information for a secondary purpose related to the purpose for which we collected it, where you would reasonably expect us to use or disclose your personal information for that secondary purpose. In the case of sensitive information, any secondary purpose, use or disclosure will be directly related to the purpose of collection. When necessary and in connection with purposes listed above, we may disclose your personal information to and/or collect your personal information from:
hospitals, medical or health professionals or various professional advisers who assist them
mail service organisations who create and dispatch our documentation and correspondence, including our direct marketing material, and
document storage facility providers. We collect medical information to assist us in processing applications for insurance, changes to this policy and in assessing claims. This information may be disclosed in strictest confidence to our staff, consultants, reinsurance companies, your doctor or other qualified medical personnel. 12.4 Disclosure We use and disclose your personal information for the purposes we collected it. We may also use and disclose your personal information for other purposes which are related to the purposes listed under Purposes of Collection. Well only do this, if you would reasonably expect it. If the personal information C h a p t e r
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C o m p l e t e 68 | Asteron Life is sensitive information, such as information about your health, the other purposes will be directly related to the Purposes of Collection. When necessary and in connection with purposes listed above, we may disclose your personal information to and/or collect your personal information from:
hospitals, medical or health professionals or various professional advisers who assist us
your employer and/or superannuation trustee(s)
mail service organisations who create and despatch our documentation and correspondence including our direct marketing material
document storage facility providers
information technology providers, including hardware and software vendors and consultants such as programmers
financial advisers and their representatives
other life insurers and/or reinsurers
claims reference providers and investigative service providers
where required or authorised under our relationship with our joint venture companies
customer research organisations, and
other companies within the Suncorp Group. 12.5 Disclosure overseas There are also instances where we may have to send your personal information overseas or collect personal information from overseas. These instances include:
when you have asked us to do so
when it is necessary in order to facilitate a transaction on your behalf
when were authorised or required by law to do so
when we have outsourced a business activity or function to an overseas service provider with whom we have a contractual arrangement
certain electronic transactions, or
sending your personal information to companies in the Suncorp Group. Well only send your personal information overseas or collect personal information about you from overseas for the purposes in this statement and in compliance with the privacy regime. 12.6 Access You can ask us to provide you with the personal information we hold about you. In some circumstances we can deny your request for access. If we deny your request, well tell you why. If it will take us time to access and supply your personal information, well inform you of the likely delay. More detailed access requests, e.g. access to information held in archives, may incur a fee to cover our costs. 12.7 Marketing We would like to use and disclose your personal information to keep you up to date with the range of products and services available from the Suncorp Group. Generally, the companies in our Group will use and disclose your personal information for Suncorps marketing purposes. If you dont want us to use and disclose your personal information for these marketing purposes, please contact us and tell us. 12.8 Contact Us Please contact us if you change your mind at any time about receiving marketing material or you want to request access to the personal information we hold about you. If you would like more information about our privacy practices please ask us for a copy of our Privacy Policy. You can contact our customer service team on 1800 221 727. Our Privacy Policy can also be found on our website, Asteron Life, www.asteronlife.com.au/privacy. 13. Direct Debit Request Service Agreement This Direct Debit Request (DDR) Service Agreement is only applicable if you choose to authorise SLSL to debit premiums in relation to your policy from your nominated financial institution account. This agreement must be read when providing direct debit details to SLSL. This DDR Service Agreement is issued by SLSL (ABN 87 073 979 530). You should direct all enquires about your direct debit to our customer service team on 02 8275 3999 or if outside Sydney on 1800 221 727. 13.1 Our commitment to you a. Well give you at least 14 days notice in writing before changing the terms of the debiting arrangements, unless you agree to an earlier change. b. Well keep information relating to your nominated financial institution account confidential, except where required for the purposes of conducting direct debits with your financial institution. c. Where the debiting date is not a business day, well draw from your nominated financial institution account on the next business day. 69 About Asteron Life Complete
| 13.2 Your commitment to us It is your responsibility to:
ensure your nominated financial institution account can accept direct debits
ensure there are sufficient funds available in the nominated financial institution account to meet each instalment
advise us if the nominated account is transferred or closed, or the account details change
ensure that all account holders on the nominated financial institution account agree to the debiting arrangement. 13.3 Your rights a. Subject to the terms and conditions of your policy, you may alter the debiting arrangements. Such advice should be received by us at least 7 working days before the debiting date for any of the following:
altering the DDR
deferring a drawing
suspending the DDR
cancelling the debiting arrangement completely. If you do any of these things, you must make alternative arrangements to pay outstanding amounts and, if applicable, future amounts. Alternatively you may request a stop or cancellation by contacting your financial institution. If you take this course of action you may incur a fee from your financial institution. b. Where you consider that a debit has been initiated incorrectly, you should contact us on 02 8275 3999 or if outside Sydney on 1800 221 727. In the unlikely event of a complaint not being resolved satisfactorily, you can address a complaint to: The Manager, Life Customer Service Asteron Life GPO Box 68 Sydney NSW 2001 13.4 Other information a. We reserve the right to ask that instructions from a customer, to stop or in any way alter the debiting arrangement are in a written, verbal or electronic form. b. The terms and conditions of your SLSL policy govern your instalments. The policy allows us to cancel it after writing to you if debits are dishonoured by your financial institution and your premium is overdue by 30 days or more. c. We may vary the amount subject to the terms and conditions of your policy to be deducted from the account or the frequency of future debits by giving at least 14 days notice to you, in writing. All future amounts payable by you under the policy will be debited to the financial institution account shown in the DDR unless you tell us you wish to cancel the arrangement. d. Financial institution fees (including dishonour charges) may also apply to this debiting arrangement. 14. Other information about your policy 14.1 Altering your policy During the period of cover, it is possible to change some of the terms provided under this policy. To do this, you should contact us and quote the policy number. Well try to make the requested change, but this wont always be possible. In some cases, we may require further information from you in writing. Our contact details are on the back cover of this PDS. A change to this policy will only apply if we confirm the change in writing. Where this policy is altered the premium may change. 14.2 Misstatement of age If you have misstated your age, we have the right to adjust the benefits provided under this policy to reflect your correct age and actual premium paid. Alternatively, if your age has been overstated, we may repay any overpayments of premium with interest at the rate then prescribed by law. 14.3 We guarantee to continue this policy Except where otherwise expressly stated in this policy, if the premiums payable under this policy are paid in accordance with section 10 Premiums and Payment, well continue this policy until cover ends without any more restrictive terms being included, regardless of:
the number of claims made, or
any changes to your health, occupation or pastimes. 14.4 Statutory Fund information no savings component The Asteron Life Complete policy referred to in this PDS is not a savings plans and doesn't participate in any surplus arising in any of our Statutory Funds. This means unless the policy is cancelled during the cooling off period, there will be no refund of monies paid up to the date you cancelled. If you have paid premiums beyond the date you cancelled (for example, you pay yearly), a pro-rata refund will apply. All policies are issued from our Number 1 Statutory Fund. C h a p t e r
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C o m p l e t e 70 | Asteron Life 14.5 Limited acceptance For approved Superannuation Platforms or Investment Platforms, limited acceptance commences from the date we confirm that your application and rollover authority has been accepted in writing and ceases on the earlier of:
the date your initial premium is received by us and your policy commences, or
the date 30 days after the date we receive your fully completed application form. This is known as the limited acceptance period. If you make a claim, or the event giving rise to the claim occurs, within the limited acceptance period, well still pay a benefit that would otherwise be payable based on the terms and conditions set out in this PDS, less any amount of outstanding or unpaid premium. If your limited acceptance period ceases and you haven't paid your initial premium, Interim Cover (please refer to chapter 7) will apply from the date the limited acceptance period ceased. This means, for example, if the initial premium is not received by us within 30 days after we received your fully completed application form, and an event occurs after the 30 days, giving rise to a claim, the claim will be assessed on Interim Cover terms unless your Interim Cover has ceased. If your claim is successful, any benefit will only be payable on terms and conditions applying to Interim Cover (refer to chapter 7). 15. Making a claim If something happens and you need to make a claim, we want to make the process as straightforward as possible. So make sure you read this section and gather any information we require to process the claim. All claim forms can be obtained by contacting our claims team on 1800 024 812. Please note, references to you in this section include, where applicable, to an insured child. 15.1 When we will commence payment Unless we have stated otherwise, we will only commence payments under your policy when you satisfy the claim conditions outlined in this PDS and we admit liability. In addition, payments are subject to:
our acceptance of the claim
you meeting our ongoing claims requirements, and
adherence to the relevant legislative requirements. Please refer to section 10 Who will receive the benefits of my cover for details of who well pay. 15.2 How to make a claim Step 1: Contact us If an event occurs which may lead to a claim, you must contact us as soon as possible for the relevant claim forms. What happens if there is a delay? If you do not contact us within 30 days and were disadvantaged because of the delay, we may reduce the amount we pay, or refuse to pay the claim. For example, we may need you to be examined by a doctor of our choice to assist with our assessment of your claim. If theres a delay in telling us about the event on which your claim is based, we may be unable to schedule a medical examination, which may disadvantage us in assessing the claim. If that occurs, we may be entitled to not pay the claim or take other action which were legally entitled to take. For Income Protection Covers and Business Expenses Cover, we may be entitled to not make payments for any period before were told of your disablement, delay the start of the waiting period, or take other action which were legally entitled to take. Step 2: Completing our claim forms You (or the person entitled to claim) and your registered doctor (as applicable) need to complete our initial claim form to our satisfaction and return it to us. Step 3: Mandatory claim requirements In addition to the claim forms, you must also submit all of the following requirements to us before we can commence payments: 1. Proof of the event or condition for which the claim is being made and when it occurred 2. Proof of age (unless previously provided) 3. Proof of payment where a claim is made for reimbursement 4. Your original PDS and schedule for Life Cover, TPD Cover and Trauma Cover. If you're submitting a claim for the Life Cover Benefit or Limited Death Benefit, we will also require proof of the cause of death. If you're submitting a claim for TPD Cover, Trauma Cover, Child Cover, Needlestick and Medical Hazards Benefit, Blood Borne Diseases, the Waiver of Premium due to Serious Disablement Benefit or the Crisis Benefit, we may also require all of the following: 71 About Asteron Life Complete
| 1. Proof of the diagnosis, recommendation or prognosis giving rise to the claim by a registered doctor who is an appropriate specialist medical practitioner 2. Copies of all investigations performed which may include, but is not limited to, clinical, radiological, histological and laboratory evidence, and 3. Where the Needlestick and Medical Hazards Benefit, Blood Borne Diseases or HIV - occupationally acquired is applicable, an incident report from the relevant authority or employer. Step 4: Additional claim requirements We may ask you to provide us with additional information including, but not limited to:
your medical history
your business or personal income
your business or personal expenses
your activities, and
other insurance policies and claims. Any costs associated with the mandatory and additional claim requirements listed above must be met by you or the person entitled to claim or receive benefits under the policy. Step 5: Further claim requirements To help us assess your claim, we may also require:
you to be examined by a health care professional of our choice
an accountant of our choice to verify income and/or expenses prior to and during your disablement, which may involve a financial audit or information from your accountant
information surrounding your employment circumstances
a signed Medicare Australia authority for any period of time
a signed authority to enable us to obtain information from Government departments and/or other insurers, and
a meeting with you to discuss the circumstances surrounding your claim. Well meet any costs associated with these further claim requirements listed above in Step 5. 15.3 Payment of Income Protection Covers and Business Expenses Cover benefits Throughout the duration of your claim, you and your registered doctor will be required to complete additional monthly claim forms so that were kept informed about your condition. If you have chosen Indemnity (please refer to chapter 3, section 5), well always require proof of income to determine the Total Monthly Benefit. This may include:
pay slips or a letter from your employer confirming your income
business and personal tax returns and assessment notices, or
financial accounts (for example profit and loss accounts, balance sheets, BAS statements etc). We will only pay the benefits under your Income Protection Covers when your monthly claim forms are completed and returned to us. Unless we have stated otherwise in this PDS, we will pay the payments monthly in arrears. If the benefit is payable for less than a month, we will calculate 1/30th of the benefit for each day the benefit is payable during that month. Any costs associated with completing the claim forms are met by you or the person entitled to claim or receive benefits under the policy. 16. Contacting us and complaints 16.1 Contacting us If you have questions about your policy, including when and how terms can be changed under this policy, please address all correspondence to: Mail Life Customer Service Asteron Life GPO Box 68 Sydney NSW 2001 Fax 1300 766 833 Email life_customerservice@asteronlife.com.au Phone Sydney callers: 02 8275 3999 Calls from outside Sydney: 1800 221 727 Please note that well only act on your instructions (if youre the policy owner) when they're received at our office in Sydney at the above address. C h a p t e r
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C o m p l e t e 72 | Asteron Life 16.2 Claims queries If you have any queries about how to claim or in relation to an on-going claim, please address all correspondence to: Mail Claims Asteron Life GPO Box 134 Sydney NSW 2001 Fax 1300 766 773 Phone 1800 024 812 16.3 If you have a complaint We make every effort to ensure your complaints are resolved in a satisfactory and timely manner. If you have an issue you would like to raise, please telephone or write to us at the address below: Mail Manager, Life Customer Service Asteron Life GPO Box 68 Sydney NSW 2001 Phone Sydney callers: 02 8275 3999 Calls from outside Sydney: 1800 221 727 You will receive a response within 10 working days of us receiving your complaint. Your complaint will be dealt with within 45 days. In the event that your complaint isnt resolved to your satisfaction, you may refer it to the Financial Ombudsman Service Limited (ABN 67 131 124 448). Please quote the SLSL FOS membership number which is 10909. Their contact details are: Mail Financial Ombudsman Service Limited GPO Box 3 Melbourne VIC 3001 Telephone 1300 780 808 Phone 1300 780 808 Fax 03 9613 6399 Email info@fos.org.au 16.4 Contact Asteron Life or the Trustee Suncorp Master Trust Members Contacting the Trustee If the Trustee has purchased an Asteron Life Complete policy on your behalf, and you or your beneficiaries have an issue you would like to raise, please telephone or write to the Trustee at the address below: Mail Manager, Life Customer Service Asteron Life GPO Box 68 Sydney NSW 2001 Phone Sydney callers: 02 8275 3999 Calls from outside Sydney: 1800 221 727 If youre not satisfied with a response from us or you havent received a response to your complaint within 90 days you may take your complaint to the Superannuation Complaints Tribunal (SCT). The SCT is an independent government body set up to help with the resolution of superannuation complaints. You should take your complaint to the SCT within 12 months of receiving our response, otherwise the SCT may not be able to deal with your complaint. How we contact you Notices and other information concerning this policy will be sent to you (if youre the policy owner) at the address last advised to us. Its therefore important that we be advised of any changes in your contact information. Alternative Remuneration Register All payments made or received by us will be in accordance with the Financial Services Council (FSC) Industry Code of Practice. We keep a register of these payments which you can view by contacting us on 1800 221 727. 73 Asteron Life
| Chapter 6 Insurance through superannuation 74 | Asteron Life This section contains information about the Suncorp Master Trust (Fund). It does not contain information about insurance through an external superannuation fund. You should read this section if you want the Trustee of the Fund, Suncorp Portfolio Services Limited (Trustee) to buy an Asteron Life Complete Policy on your behalf through a superannuation account. To do this you will need to complete the 'Application for membership' included in the application form in this PDS. Please see chapter 2 and chapter 3 in this PDS for information regarding the benefits included and options available under Life Cover Super or Income Protection Cover Super respectively. Your Asteron Life Complete policy will commence once you have become a member of the Fund and we have confirmed acceptance of your insurance application. The Trustee is the policy owner and can vary or replace the policy at any time in the interest of members. If the Trustee does this, it will give you 30 days written notice. In addition to the circumstances listed in When cover ends (chapter 2, section 26 and chapter 3, section 39) your cover through the Fund will stop when youre no longer eligible to make superannuation contributions (or have them made on your behalf) to your super account. Please contact your financial adviser or our customer service team (our contact details are on the back cover) at that time to discuss options to transfer your cover outside the Fund. There is no savings component available in this account. Your policy will be cancelled for non-payment of the premium if there is not enough money in your super account under the Fund to cover the insurance premiums. If this happens, well provide you with notice (to the latest address you notified to us) before your policy is cancelled (explained in chapter 5, section 10.6 'What happens if the premium isn't paid?'). 1. Who can join and contribute to the Fund? Taking up insurance through superannuation means that you have to satisfy contribution rules relating to super. Government regulations define when contributions can be made, the level of contributions that can be made without penalty and when you can access your superannuation benefits, including starting a pension. Below sets out when and how much you can contribute (or have other people contribute for you) without paying excess contributions tax. Generally, employer and personal contributions can be received if youre:
under age 65, or
aged 65 74 and have worked at least 40 hours in a 30 consecutive day period within the financial year in which contributions are made. For insurance purposes, you must also be eligible to apply for Life Cover or Income Protection (explained in chapter 5, section 2 'Eligibiliy'). 2. Types and levels of contributions that can be accepted Were able to accept the following types of contributions: Concessional contribution Levels of contribution (Superannuation Guarantee (SG) and award) Voluntary employer Salary sacrifice $25,000 per financial year (11/12) ^ Non-concessional Personal deductible Spouse* Personal* $150,000 per financial year (11/12) # Note: Contributions must match the amount of premium for the Asteron Life Complete policy. ^ Indexed annually in $5,000 increments. A transitional limit of $50,000 applies if an individual is age 50 or older on the last date of the financial year (until 30 June 2012). Please note: At time of printing, the Federal Government has proposed to pause the indexation of superannuation concessional conditions until 2013-14. # This limit is set at 6 times the concessional limit. A limit of $450,000 over 3 years applies if an individual is under age 65. * Non-concessional contributions (personal and spouse contributions) will only be accepted by us if you quote your Tax File Number. 3. Payment of premiums from eligible superannuation funds For eligible superannuation funds only, well accept rollovers as an eligible payment method only if the rollover amount matches exactly the premium for the policy. For a list of eligible funds speak to your adviser. 4. When the Trustee pays a benefit Well pay any benefits under Life Cover Super (which includes any linked TPD Cover) or Income Protection Cover Super to the Trustee (other than the Rehabilitation Benefit or Grief Support Service), as the policy owner. The benefits will then form part of your superannuation account and can only be released in accordance with release conditions provided by relevant legislation. Insurance through superannuation 75 Insurance through superannuation
| The Trustee will only pay the benefit from the account if:
we pay the insurance claim to the Trustee (so youre entitled to the claim under the terms of the Life Cover or Income Protection Cover), and
youre able to withdraw those benefits under superannuation law. Benefits in a super account are subject to preservation requirements. Access to benefits are available where certain release conditions are satisfied. Benefits in super can be: Preserved benefits* Preserved benefits can generally only be accessed once you have satisfied a release condition. Once you have satisfied a release condition these benefits will be available for cashing (some restrictions apply). For release conditions please see section 7. Restricted non- preserved benefits These benefits are paid to you under the same release conditions as your preserved benefits, but can also be paid to you when you leave the employer who has made the contributions for you to that fund. Generally restricted non-preserved benefits arise from personal contributions made to an employer fund prior to 30 June 1999 for which you could not claim a tax deduction. Unrestricted non-preserved benefits Unrestricted non-preserved benefits are fully accessible (often because a release condition had been met). You can access these funds for cashing at any time. * From 1 July 1999, all contributions to superannuation and net investment earnings have been classified as preserved benefits. 5. Death benefits Death is one such release condition which permits a Trustee to pay a benefit from a super account. So, if you die while covered under Life Cover or Income Protection Cover, and we pay a benefit to the Trustee, the Trustee will pay the death benefit in accordance with a valid binding nomination or at the Trustees discretion to one or more of your dependants (as defined by superannuation law) or to the estate. 5.1 Who can receive your death benefit? You may nominate your dependants and/or your legal personal representative to receive part or all of your benefit in the event of your death, using either a binding or non-binding beneficiary nomination. Dependants under super law include:
your spouse: married or defacto (including same sex spouse)
your child* any age
someone who was in an interdependency relationship with you, or
your financial dependant. * Defined as birth, adopted or ex-nuptial child, a child of an individuals spouse or someone who is a child of the individual within the meaning of The Family Law Act 1975. 5.2 Binding death benefit nomination A binding death benefit nomination allows you to nominate your dependants and/or your estate to receive your death benefit (the net insurance benefit). The Trustee must pay the benefit to your beneficiaries when you die (provided your nomination is valid at the time). For your nomination to be valid:
each beneficiary must be a super dependant and/ or your legal personal representative at the time of your death
if there is more than one beneficiary, the apportionment of your benefit must be full and clear and up to 100%, and
2 adult witnesses who are not beneficiaries must witness and sign the nomination. Binding nominations are valid for 3 years from the date that they're made, amended or confirmed. You must contact us to update or confirm your nomination at least every 3 years for it to remain valid. To assist you, the Trustee will forward details of your current nomination to you each year. You can also cancel your nomination at any time by writing to us. We recommend you review your nomination whenever you experience a change in circumstances such as marriage, divorce, birth of a child or when a beneficiary ceases to be a dependant. You can also nominate what percentage of your total death benefit is to be paid to each person you nominate. This nomination is binding on the Trustee if valid. Both dependants and non-dependants can receive lump sum benefits. However income stream death benefits can only be paid to dependants, where if a child, they were either:
under age 18
age 18-25 and financially dependent on you, or
disabled at the time of your death. Where there are multiple beneficiaries on a valid binding nomination and a beneficiary is not entitled to receive C h a p t e r
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s u p e r a n n u a t i o n 76 | Asteron Life the benefit (where the nomination was not effective or not in accordance with the relevant law) that portion is to be paid to the legal personal representative of the member. Where the binding nomination is not valid the Trustee will pay the benefit to one or more of the member's dependants and legal personal representative in proportions determined by the Trustee. If a beneficiary is entitled to receive a benefit under a binding nomination and that beneficiary dies after the member but before being paid, the Trustee will pay that benefit to the legal personal representative of the beneficiary. 5.3 Non-binding death benefit nomination If you make a non-binding death benefit nomination, the Trustee will take into account the nomination you have made. However, the Trustee is not bound by it and will use its discretion in accordance with the terms of the trust deed as to:
who it pays the benefit to
in what proportions, and
how it is paid (as a lump sum, income stream or a combination of both). If you dont wish to make a binding death benefit nomination, we recommend that you complete the Non-binding direction section in your Application for Membership of the Suncorp Master Trust to assist the Trustee in determining the death benefit distribution. Again, as your circumstances may change over time, we recommend that you regularly review your nomination to ensure that it remains up to date in relation to your personal circumstances. You can change your non-binding death benefit nomination at any time by contacting us to obtain a nomination form and then making a new nomination. You can also cancel your nomination at any time by writing to us (our contact details are on the back cover). Both dependants and non-dependants can receive lump sum benefits. However income stream death benefits can only be paid to dependants, where if a child, they were either:
under age 18
age 18-25 and financially dependent on the deceased, or
disabled at the time of your death. 5.4 What if my beneficiaries are not eligible or cannot be located? If this happens and the death benefit cannot be paid to your estate, the Trustee can use its discretion, in accordance with superannuation law, to pay another person. This may happen in a number of circumstances including but not limited to:
a nominated beneficiary is no longer a dependant at the time of your death
you have no surviving children at the date of your death
you have no spouse at the time of your death, or
your nomination has not been completed correctly. 5.5 How are death benefits paid? As discussed above, benefits may be paid as a lump sum benefit or an income stream (if paid to a dependant). Lump sum benefit A lump sum benefit is where your death benefit is paid as a single payment. If you nominate your estate, or you nominate your dependants and you dont request that benefits be paid as an income stream; the Trustee will pay any death benefit as a lump sum. Income stream Income stream benefits are paid via an account-based pension. An account-based pension provides dependants with a regular payment, rather than a lump sum benefit. Depending on their circumstances, an account-based pension may be a more tax effective way for your dependants to receive their benefits. An account-based pension is available to all Life Cover policies written through the Fund. All or part of your death benefit can be paid via this option if paid to a dependant. The Trustee can also set up separate account-based pensions to make individual payments to more than one dependant. Your death benefit can be invested in a choice of investment portfolios within this account-based pension to provide your dependants with a regular income stream. The minimum amount to start an account- based pension is $20,000. The Trustee also has discretion to retain benefits in trust for children (under age 18). Account-based pensions paid from a superannuation fund are governed by laws, which set limits to the minimum amount of pension payments in a financial year. There is no maximum amount. The terms of the account-based pension, including features, benefits, fees and charges, are set out in the Suncorp WealthSmart Personal Super & Pension PDS. You can obtain a copy from your financial adviser or by calling us (our contact details are on the back cover). 77 Insurance through superannuation
| 6. Terminal illness benefit and TPD benefit We can pay an amount under Life Cover to the Trustee if you:
become terminally ill, or
become totally and permanently disabled (if you select this optional cover). The Trustee will then pay the terminal illness benefit or the TPD benefit (less any tax) to you if you satisfy a release condition (as discussed below) due to the benefit being paid through a superannuation fund. If the Insurer (SLSL) pays a benefit, but you cannot access it under superannuation law the Trustee will retain the benefit in your super account until you meet a release condition. 7. Income protection benefit We will pay an amount under Income Protection Cover to the Trustee if you become temporarily disabled. 8. Release conditions 8.1 TPD release conditions Under superannuation law, you may be able to access your TPD benefit on the grounds of permanent incapacity which is similar to (but not the same as) the any occupation TPD definition of total and permanent disablement under Life Cover. Permanent incapacity is currently defined in superannuation law as: in relation to a member, means ill-health (whether physical or mental), where the trustee is reasonably satisfied that the member is unlikely, because of the ill- health, to engage in gainful employment for which the member is reasonably qualified by education, training or experience. 8.2 Terminal illness release conditions You may be able to access your terminal illness benefit on the grounds of a terminal medical condition which is similar (but not the same as) the terminal illness definition under Life Cover. Under current superannuation law a terminal medical condition exists if: Two registered medical practitioners (one of which is a specialist) have certified jointly or separately, that the person suffers from an illness or injury that is likely to cause death within the certified period. (The maximum time frame for this period is 12 months after the date of certification.) 8.3 Income protection release conditions You may be able to access your benefits on the grounds of temporary incapacity which is similar (but not the same) as the disablement definition under Income Protection Cover. Under current superannuation law, temporary incapacity exists if: in relation to a member who has ceased to be gainfully employed (including a member who has ceased temporarily to receive any gain or reward under a continuing arrangement for the member to be gainfully employed), means ill-health (whether physical or mental) that caused the member to cease to be gainfully employed but does not constitute permanent incapacity. If the temporary incapacity release condition is met, income protection benefits will be paid as a non- commutable income stream for the duration of incapacity. 8.4 Other release conditions If you cannot satisfy the definition of permanent incapacity, terminal medical condition or temporary incapacity, you need to be able to meet one of the conditions listed below to access your money:
permanent retirement from the workforce after reaching your preservation age as shown in the following table: Date of birth Preservation age Before 1 July 1960 55 1 July 1960 to 30 June 1961 56 1 July 1961 to 30 June 1962 57 1 July 1962 to 30 June 1963 58 1 July 1963 to 30 June 1964 59 After June 1964 60
ceasing an employment arrangement after reaching age 60
reaching age 65
severe financial hardship as defined by superannuation regulations and having received certain social security benefits for a specified period. In some cases a limit may apply to how much you can access
specified compassionate grounds (defined by superannuation regulations)
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reaching preservation age and using the funds to start a non-commutable (Transition to Retirement) account-based pension, or
your death. Please note that we also offer Life Cover, TPD Cover and Income Protection Cover as non-superannuation cover, outside of the Fund where the release conditions dont apply. There may also be tax advantages that apply to Life and/or TPD benefits paid from non- superannuation cover. We recommend that you discuss with your financial adviser the type of cover which is most appropriate to your circumstances. 9. Tax The following is general information about taxation of superannuation contributions and benefits. You should obtain your own financial and taxation advice in relation to your personal circumstances. 9.1 Your contributions Contributions tax of 15% is applied to all employer or deductible personal superannuation contributions. However, contributions tax may not be payable as the super fund may claim tax deductions for your Life Cover, TPD Cover and Income Protection Cover insurance premiums to offset some or all tax that may be payable. No tax is deducted from personal (after tax) contributions. 9.2 Tax on death benefits The benefits are taxed based on the person receiving the benefit. No tax is payable on a death benefit if it is paid to your spouse or dependants (defined by tax law). Dependants under tax law are defined as:
a spouse (legal or de facto) or former spouse (however a former spouse is not a dependant under super law)
the deceaseds child (including adopted, step child, or ex-nuptial child) aged less than 18
someone who had an interdependency relationship with the deceased just before they died, or
any other person who was financially dependent on the deceased just before they died. Adult children (aged 18 and over) are generally not dependants for tax purposes unless they're financially dependent on you at the time of your death, but they're still eligible to receive a superannuation death benefit. Where a death benefit is paid as a lump sum to a person other than a tax dependant, such as an adult child, it is taxed as shown in the table below. Benefits may be split into taxable (taxed element) and taxable (untaxed element). Non-dependants wont be able to receive death benefits in the form of an income stream. Death benefit component Non-dependent tax rate Taxable (taxed element) 15%* Taxable (untaxed element) 30%* * Plus Medicare levy. No tax is payable on death benefit lump sums paid to tax-dependants. Where a death benefit is paid to a dependent, as an income stream, the tax treatment will depend on the dependants age and your age at time of death, as shown in the table below. Age of dependant Your age at time of death Tax treatment Under age 60 Under age 60 Taxable component is 100% taxable but 15% pension offset applies Under age 60 Age 60 or older Tax free Age 60 or older Under age 60 Tax free Age 60 or older Age 60 or older Tax free 9.3 Tax on TPD benefits If you withdraw a TPD payment, the amount of tax payable depends on your age, eligible service period and the components. If youre age 60 or older benefits can be paid tax free. Your financial adviser can provide you with further information relating to your circumstances. 9.4 Tax on terminal illness benefits Terminal illness benefits are tax free if you meet the definition of terminal medical condition (as defined in section 8.2). 9.5 Tax on income protection benefits Income protection benefits that are released under the temporary incapacity condition of release are 100% taxable. The 15% pension offset does not apply. 79 Insurance through superannuation
| 10. Lost members Its important we always have current contact details for you. If you move, you can tell the Trustee or us by contacting our customer service team or by completing a change of details form. If you become uncontactable, you will be classed as a lost member. This may happen where:
you cannot be contacted (we have received 2 pieces of returned mail for you)
youre inactive (you have been a member for longer than 2 years and we have not received a contribution or rollover from you or on your behalf within 5 years) or you have less than $200 in your account. You should be aware that even if you become classified as a lost member, insurance premiums will continue to be deducted from your account until your balance is zero. 10.1 The Eligible Rollover Fund We have the authority under superannuation law, to transfer your account to an Eligible Rollover Fund (ERF) in a number of circumstances including:
you become a lost member (see Lost members on this page)
your account balance falls below $1,000. We have selected the SMF Eligible Rollover Fund (SMF ERF) as our ERF. You can contact them at: Fund Administrator SMF Eligible Rollover Fund GPO Box 529 Hobart TAS 7001 Phone 1800 677 306 If your account is transferred to the SMF ERF, you will:
cease to be a client of the Trustee
cease to have any insurance benefits (if you have selected insurance cover) through the Fund
cease to have any rights against the Trustee in relation to your account, and
become a member of the SMF ERF and be subject to its governing rules. If your superannuation account is transferred, the SMF ERF will send you a copy of their current PDS if we can provide them with your current contact details. You can obtain more information about the SMF ERF by contacting them directly. 11. Small account protection We cannot charge fees greater than your investment earnings on your account balance if it is below $1,000. Throughout the year well continue to deduct any taxes and insurance premiums in full. We currently retain accounts with less than $1,000, however, at some time in the future, we may elect to transfer these accounts to the SMF ERF. 12. Treatment of account upon marriage breakdown Your superannuation may be split as a result of marriage breakdown. This can be done either by court order or by agreement between the parties. The splitting of superannuation benefits as a result of marriage breakdown or divorce may have consequences for the taxation of your superannuation benefit. The Trustee may charge fees in relation to the splitting of the superannuation benefit. 13. Management fees and charges The Trustee applies no management fees or costs to members or their benefits. The only amounts payable are contributions to meet premiums and other charges for Life Cover and Income Protection (please see chapter 5, section 10 Premiums and payment for more information). 14. Regular reports Updated information about the management and financial condition of the Fund is included in the Funds Annual Report. A copy of the most recent Annual Report is available free of charge on request from your financial adviser or from us (our contact details are on the back cover). Well also send you an Annual Report each year and an Annual Statement confirming your current benefits within the Fund, including your current level of insurance cover. 15. Cooling off period A cooling off period applies if the Trustee has purchased an Asteron Life Complete policy on your behalf. Please see chapter 5, section 4 for details. 16. Enquiries If you have any questions about the policy or your membership of the Fund, please call either your financial adviser or the Trustee (our contact details are on the back cover). 17. Complaints resolution Please see chapter 5, section 6 Contacting us and complaints for details about the Trustees complaints resolution process. C h a p t e r
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s u p e r a n n u a t i o n 80 | Asteron Life 18. Other things you should know about the Trustee The Trustee of the Fund, Suncorp Portfolio Services Limited, is an approved trustee under the Superannuation Industry (Supervision) Act 1993 (SIS). About the Fund The Fund:
is a resident regulated superannuation fund within the meaning of SIS, and
is not subject to a direction from the Australian Prudential Regulation Authority under section 63 of that Act, not to accept any contributions made to the Fund by an employer-sponsor. The Fund is a complying superannuation fund, able to accept employer Superannuation Guarantee contributions. The Trust Deed The rights and obligations of the members under the Fund are set out in the Trust Deed. The Trust Deed sets out the rules for the establishment and operation of the Fund and member rights and obligations. You can obtain a copy of the Trust Deed free of charge by contacting us (our contact details are on the back cover). Under the terms of the Deed that established the Fund, the Trustee has the power to amend any of the provisions of the Deed if permitted by relevant law. 19. Tax File Numbers (TFN) Were authorised to collect your TFN under the Superannuation Industry (Supervision) Act. Where we collect your TFN, it will be kept confidential and only used for lawful purposes which may include:
finding or identifying your superannuation funds
calculating tax on any superannuation lump sum, death benefit or income stream payment
providing your TFN and other information to the Commissioner of Taxation
providing your TFN to your future superannuation fund trustee or Retirement Savings Account (RSA) provider if youre transferring your account. We wont pass on your TFN if you write to us and tell us not to. We wont disclose your TFN to any person or organisation not listed above. Providing your TFN is voluntary and declining to quote your TFN is not an offence. However, if you dont provide us with your TFN, then:
your application for membership of the Suncorp Master Trust wont be accepted
you may pay more tax on your benefits than would otherwise be payable (you may apply to get this back at the end of the financial year in your income tax assessment)
it may be difficult to find or consolidate your superannuation funds in the future
concessional contributions (including all employer contributions) will be subject to an additional 31.5% tax (over and above the normal 15% contributions tax)
after-tax contributions may not be accepted. As a result of changes to legislation, the purposes for which we can use your TFN and the consequences of not providing it to us may change in the future. 81 Asteron Life
| Chapter 7 Interim Cover 82 | Asteron Life 1. About Interim Cover Well provide you with Interim Cover while your application for one or more covers referred to in this PDS is being assessed. The terms and conditions of Interim Cover are set out in this chapter of the PDS. Interim Cover is dependent upon the insured person and the policy owner providing complete and truthful answers in the application for insurance and complying with the duty of disclosure (as shown in chapter 5, section 5 'Your duty of disclosure'). Interim Cover is issued from our No. 1 Statutory Fund. 2. When cover commences Interim Cover commences when the completed application and initial premium (or completed deduction authority) are lodged at one of our State Offices or our Head Office. If you wish us to confirm when your Interim Cover begins and ends, please contact our State Office through your adviser and well send you written confirmation. 3. When cover ends Your Interim Cover will end automatically on the earliest of the following:
90 days from the date your Interim Cover begins
the date your application is accepted, declined, withdrawn (notification of which will be taken as notification of termination of Interim Cover), or
the date we advise you that your Interim Cover is cancelled. 4. If we decide to offer a modified policy If during the application process we decide to offer a modified policy, your Interim Cover will also be adjusted to incorporate the modified terms. If we require an additional premium due to your medical history, occupation or pastimes, your level of Interim Cover will be recalculated (and hence reduced) based on your proposed premium. Well advise you (or your representative) in writing of any modification, and any recalculation will apply from the date of any advice unless that recalculation was due to your non- disclosure/misrepresentation*. *If the modification is due to your non-disclosure/misrepresentation, the recalculation will apply from the date we received your initial application for insurance, irrespective of when we discover it. 5. Meanings of words and expressions Words or expressions used that have a particular meaning are shown in italic type and are explained in chapter 8 Medical Glossary, Definitions. For Business Expenses Cover, what we mean by allowable business expenses is described on page 37 of this PDS. We have specific meanings for the following words and expressions for Interim Cover. They are set out in this section of the PDS. Sickness means an illness or disease you suffer during the period of Interim Cover. Injury means physical damage to your body caused solely and directly by an accident which occurs during the period of Interim Cover. 5.1 Totally and permanently disabled Modified TPD If you have applied for the modified TPD definition, totally and permanently disabled means, during the Interim Cover period:
you have suffered a sickness or injury; and due to the sickness or injury:
you suffer loss of limbs or sight (as defined on page 90), or
youre constantly and permanently unable to perform at least 2 of the numbered activities of daily living (as defined on page 93) without the physical assistance of someone else (if you can perform the activity on your own by using special equipment we wont treat you as unable to perform that activity), or
you suffer significant cognitive impairment (as defined on page 92). Any Occupation or Own Occupation TPD If you have applied for the any occupation TPD or own occupation TPD definition, totally and permanently disabled means, during the Interim Cover period:
you meet the conditions set out in the Modified TPD definition above, or
you have suffered a sickness or injury, and due to the sickness or injury:
you have been absent from and unable to work in any occupation because of the sickness or injury, and
in our opinion, after consideration of medical and any other evidence, that youre incapacitated during and at the end of the Interim Cover period to such an extent that youre unlikely ever to be able to work again in any occupation for which youre reasonably suited by education, training or experience which would pay remuneration at a rate greater than 25% of your earnings during your last 12 consecutive months of work. Interim Cover 83 Interim Cover
| If you have been engaged full-time in normal domestic duties (as defined on page 94) in your own residence for more than 6 consecutive months, totally and permanently disabled means, during the Interim Cover period:
you have suffered a sickness or injury, and and due to the sickness or injury:
youre unable to engage in any normal domestic duties (as defined on page 94) because of the sickness or injury, and
in our opinion, after consideration of medical and any other evidence, that youre incapacitated during and at the end of the Interim Cover period to such an extent that youre unlikely ever to be able to:
perform normal domestic duties, and
engage in any occupation for which youre reasonably suited by education, training or experience. 5.2 Trauma Trauma means you suffer from:
blindness
coma
deafness
intensive care
loss of independent existence
loss of limbs or sight
major head trauma
paralysis
severe burns, or
significant cognitive impairment. These conditions are defined in chapter 8 Medical Glossary, Definitions except that under Interim Cover these conditions must be solely as a result of an injury occurring during the Interim Cover period. 6. When we wont pay a benefit We wont pay any benefits under the Interim Cover where the condition being claimed for was caused by:
suicide
an intentional self-inflicted act
the intentional act of the policy owner or person who will otherwise be entitled to the benefit payable
or which arose from, participation in any occupation, sport or pastime which we would not normally provide cover to the insured person during their participation in such occupation, sport or past- time (full details are available on request)
a war or an act of war (unless a death benefit is payable)
any sickness or injury that occurs as a result of your voluntary participation in a criminal activity,
any medical condition i.e. an illness, injury or symptom relating to your health:
of which you were, or a reasonable person in your position would have been aware at any time before the date of the application, or
for which you have consulted a registered doctor or any other health professional before the date of the application
any event giving rise to the claim (including death) on an insured child covered under Child Cover Interim Cover, caused directly or indirectly by a congenital condition, or
any event giving rise to the claim under Income Protection Interim Cover, caused directly or indirectly by pregnancy, miscarriage or childbirth. We wont pay any benefit under the Interim Cover during any period when you're incarcerated. 7. Maximum benefit payable If the application is for a combination of any 2 or more of Life Cover, TPD Cover or Trauma Cover, an Interim Cover benefit is payable once only on the first insured event to occur. The maximum payable is the lesser of the sums insured we would accept you for under our underwriting guidelines based on the proposed premium as determined during the application process and:
$1,000,000 for death
$500,000 for total and permanent disablement, or
$500,000 for trauma. If the application is for a combination of any 2 or more of Income Protection Cover Accident Only Cover, Income Protection Cover, Income Protection Cover Super or Income Protection Plus Cover, only one benefit will be paid each month during Interim Cover. For example, if you have applied for Income Protection Accident Only Cover and Income Protection Plus Cover and you satisfy our claims criteria for becoming totally disabled, benefits will be paid for either Income Protection Accident Only Cover or Income Protection Plus Cover, but not both. C h a p t e r
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C o v e r 84 | Asteron Life The maximum payable is the lesser of the Total Monthly Benefits we would accept you for under our underwriting guidelines based on the proposed premium as determined during the application process and $10,000 per month. This $10,000 limit applies across all Income Protection Covers and Business Expenses Cover. 8. Life Cover, TPD Cover and Trauma Cover A benefit will be paid up to the maximums listed if one of the events in the following table occurs during the period of Interim Cover. The amounts listed below are also subject to the conditions set out in section 7 Maximum benefit payable above. Interim cover does not apply to any optional benefits under any of these covers with the exception of and Child Cover. Cover Event Amount payable Life Cover A benefit will be paid if you die during Interim Cover. The amount payable will be the lesser of:
$1,000,000
the proposed Life Cover sum insured, and
the Life Cover sum insured we would accept you for under our underwriting guidelines based on the proposed premium as determined during the application process. Life Cover with linked TPD Cover and/or Trauma Cover (as applied for) A benefit will be paid on the earlier of:
your death, or
you becoming totally and permanently disabled as defined on page 82 (if applicable), and
you suffering a defined Trauma event (as listed on page 83), directly as a result of an injury occurring during the period of the Interim Cover (if applicable). The amount payable will be the lesser of:
$1,000,000 if you die
$500,000 if you become totally and permanently disabled as (defined on page 82)
$500,000 if you suffer a defined Trauma event (as listed on page 83),or
the proposed Life Cover, TPD Cover or Trauma Cover (as applicable) sum insured, and
the sum insured we would accept you for under our underwriting guidelines based on the proposed premium as determined during the application process. TPD Stand Alone Cover A benefit will be paid if you become totally and permanently disabled as defined on page 82, and you survive at least 14 days from the date of the sickness or injury which results in you being totally and permanent disabled (as defined on page 82). The amount payable will be the lesser of:
$500,000
the proposed TPD Cover sum insured, and
the TPD Cover sum insured we would accept you for under our underwriting guidelines based on the proposed premium as determined during the application process. Trauma Stand Alone Cover A benefit will be paid if you suffer a defined Trauma event (as listed on page 83) directly as a result of an injury occurring during the period of Interim Cover, and you survive at least 14 days from the date of the injury. The amount payable will be the lesser of:
$500,000
the proposed Trauma Cover sum insured, and
the Trauma Cover sum insured we would accept you for under our underwriting guidelines based on the proposed premium as determined during the application process. 85 Interim Cover
| Cover Event Amount payable Child Cover If the application includes Child Cover, a benefit will be paid on the earlier of:
the insured childs death, or
the insured child suffering one of the following conditions directly as a result of an injury occurring during the period of Interim Cover:
blindness
brain damage
deafness
intensive care
loss of limbs or sight
major head trauma
paralysis, or
severe burns. These conditions are defined in 8 Medical Glossary, Definitions, except that under Interim Cover these conditions must be solely as a result of an injury occurring during the Interim Cover period. The amount payable will be the lesser of:
$200,000
the insured childs proposed Child Cover sum insured, or
the Child Cover sum insured we would accept the insured child for under our underwriting guidelines as determined during the application process. 9. Income Protection Covers and Business Expenses Cover If the application is for Income Protection Covers or Business Expenses Cover a monthly benefit will be payable if you become totally disabled as a result of sickness*, or injury occurring, during the period of Interim Cover. You must be continuously totally disabled for longer than the proposed waiting period to be eligible for benefits under Interim Cover. * Cover for sickness is not available for Income Protection Accident Only Cover. The amounts payable are listed in the table below. Income Protection Covers Business Expenses Cover The amount payable will be the lesser of:
$10,000 per month
the proposed Total Monthly Benefit, or
the Total Monthly Benefit we would accept you for under our underwriting guidelines based on the proposed premium as determined during the application process. The amount payable will be the lesser of:
$10,000 per month
the proposed monthly benefit
your share of the allowable business expenses actually incurred by the business while youre totally disabled, or
the monthly benefit we would accept you for under our underwriting guidelines based on the proposed premium as determined during the application process. The payment will be made from the end of the proposed waiting period for the remainder of your period of total disablement or for a period of 6 months, whichever is less. Interim Cover does not apply to any optional benefits under Income Protection Covers or Business Expenses Cover. C h a p t e r
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C o v e r 86 | Asteron Life Chapter 8 Medical Glossary Definitions 87 Medical Glossary | Denitions
| Medical Glossary This section contains the definitions for medical terms used in this PDS. References to you in this include where, applicable, an insured child. Adult onset type 1 diabetes after age 30 means the diagnosis of Type 1 insulin dependent diabetes mellitus (IDDM) after the age of 30. Aplastic anaemia means permanent bone marrow failure that results in anaemia, neutropenia and thrombocytopenia requiring treatment by at least one of the following:
blood product transfusion
marrow stimulating agents
immunosuppressive agents, or
bone marrow transplantation. Benign tumour of the brain means the diagnosis of a non-cancerous tumour in either the brain tissue or between the brain tissue and the cranium giving rise to symptoms of increased intracranial pressure such as papilloedema, mental symptoms, seizures, sensory impairment and motor impairment. Benign tumour of the spine means the diagnosis of a non-cancerous tumour in the spinal cord giving rise to objective changes such as sensory and/or motor deficits or abnormalities of bladder or bowel functions. Benign tumour of the brain with impairment means the diagnosis of a non-cancerous tumour in either the brain tissue or between the brain tissue and the cranium giving rise to symptoms of increased intracranial pressure such as papilloedema, mental symptoms, seizures, sensory impairment and motor impairment and results in you either:
suffering at least 25% permanent impairment of whole person function*, or
being permanently unable to perform at least 1 of the numbered activities of daily living without the physical assistance of someone else (doesn't apply to Child Cover). * As defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 5th edition. Benign tumour of the spine with impairment means the diagnosis of a non-cancerous tumour in the spinal cord giving rise to objective changes such as sensory and/or motor deficits or abnormalities of bladder or bowel functions and results in you either:
suffering at least 25% permanent impairment of whole person function*, or
being permanently unable to perform at least 1 of the numbered activities of daily living without the physical assistance of someone else (doesn't apply to Child Cover). * As defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 5th edition. Blindness means the complete and irrecoverable loss of the sight of both eyes (whether aided or unaided) as a result of sickness or injury. Loss of sight is defined as:
visual acuity less than 6/60 in both eyes after correction
a field of vision constricted to 20 degrees or less of arc, or
a combination of visual defects resulting in the same degree of visual impairment as that occurring in either of the above. Brain damage means that as a result of an accident, sickness or injury, the insured child suffers brain damage causing neurological and/or cognitive deficit, which results in at least 25% permanent impairment of whole person function*. * As defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 5th Edition. Cancer means the presence of one or more malignant tumours including multiple myeloma, malignant bone marrow disorders, leukaemia, lymphomas and Hodgkins disease characterised by the uncontrollable growth and spread of malignant cells and invasion and destruction of normal tissue. The cancer must also require major treatment (as defined below) or be totally incurable. Melanoma is covered if characterised by one of the following:
have evidence of ulceration
are at least Clark Level 3 depth of invasion, or
are at least 1.5mm Breslow thickness, as determined by histological examination. Prostatic cancer is covered if it:
has a TNM classification of at least T2
has a TNM classification of T1 with a Gleason score of 6 or more, or
requires major treatment to arrest the spread of malignancy. Major treatment includes surgery, radiotherapy, chemotherapy, biological response modifiers or any other major treatment to arrest the spread of the malignancy and the treatment is the appropriate and necessary treatment. Medical Glossary, Definitions C h a p t e r
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D e f i n i t i o n s 88 | Asteron Life The following cancers and tumours are excluded: a. tumours showing the malignant changes of carcinoma in situ (including cervical dysplasia CIN- 1, CIN-2 and CIN-3) or which are histologically described as pre malignant, or which have a TNM classification of Tis Carcinoma in situ of the breast is covered if:
you have a mastectomy to remove the entire breast, or
you have other surgery and adjuvant therapy (such as radiotherapy and/or chemotherapy). This must be the appropriate and necessary treatment as recommended by a registered doctor and undertaken specifically to arrest the spread of malignancy. b. melanomas which:
have no evidence of ulceration, and
are less than Clark Level 3, and
are less than 1.5mm depth of invasion as determined by histological examination c. all other types of skin cancers unless they have metastasised d. all other prostatic cancers, and e. chronic lymphocytic leukaemia less than Rai Stage 1. Carcinoma in situ of the breast means a focal autonomous new growth of carcinomatous cells within the breast which has not yet resulted in the invasion of normal tissues. Invasion means an infiltration and/or active destruction of normal tissue beyond the basement membrane. The tumour must be classified as Tis according to the TNM staging method. Carcinoma in situ of the female organs means a focal autonomous new growth of carcinomatous cells within the:
cervix-uteri
corpus-uteri
fallopian tubes ^
ovary
vagina, or
vulva, which has not yet resulted in the invasion of normal tissues. Invasion means an infiltration and/or active destruction of normal tissue beyond the basement membrane. The tumour must be classified as Tis according to the TNM staging method. ^ The tumour must be limited to the tubal mucosa. Carcinoma in situ of the male organs means a focal autonomous new growth of carcinomatous cells within the:
penis
testes, or
perineum, which has not yet resulted in the invasion of normal tissues. Invasion means an infiltration and/or active destruction of normal tissue beyond the basement membrane. The tumour must be classified as Tis according to the TNM staging method. Cardiomyopathy means the impaired ventricular function of variable aetiology, resulting in permanent and irreversible physical impairment to the degree of at least Class 3 of the New York Heart Association classification of cardiac impairment. Chronic kidney (renal) failure means end stage renal failure presenting as chronic irreversible failure of the function of both kidneys, as a result of which regular renal dialysis is instituted. Chronic liver failure means end stage liver failure resulting in permanent jaundice, ascites and/or encephalopathy. Chronic lung failure means end stage respiratory failure permanently requiring continuous oxygen therapy and with FEV 1 test results of consistently less than one litre. Colostomy and/or ileostomy means the creation of a permanent non-reversible opening, linking the colon and/or ileum to the external surface of the body. Coma means a state of unconsciousness in which youre incapable of sensing or responding to external stimuli or internal need, resulting in a documented Glasgow Coma Scale of 6 or less, for a continuous period of at least 72 hours. Coronary artery angioplasty means undergoing of angioplasty to one or two coronary arteries, to treat coronary artery disease. Angiographic evidence is required to confirm the need to undergo this procedure. Coronary artery angioplasty triple vessel means undergoing of angioplasty (with or without atherectomy, laser therapy or insertion of a stent) to 3 or more coronary arteries within the same procedure. Angiographic evidence indicating obstruction of 3 or more coronary arteries is required to confirm the need to undergo this procedure. 89 Medical Glossary | Denitions
| Coronary artery surgery means coronary artery surgery to treat coronary artery disease but does not include angioplasty, intra-arterial procedures or other non-surgical techniques. Creutzfeldt-Jakob disease means the unequivocal diagnosis of Creutzfeldt-Jakob disease confirmed as permanent irreversible failure of brain function and resulting in significant cognitive impairment. Deafness means the total and permanent loss of hearing, both natural and assisted, from both ears as a result of sickness or injury. Assisted hearing is not excluded if the loss of hearing is treated by cochlear implant. Dementia means the diagnosis of Alzheimers disease or other dementias confirmed as permanent irreversible failure of brain function and resulting in significant cognitive impairment. Early stage chronic lymphocytic leukaemia means the presence of chronic lymphocytic leukaemia diagnosed as Rai stage 0, which is defined to be in the blood and bone marrow only. Early stage melanoma means the presence of one or more malignant melanomas. The melanoma is less than Clark Level 3 and less than 1.5mm depth of invasion and showing no signs of ulceration as determined by histological examination. The malignancy must be characterised by the uncontrollable growth and spread of malignant cells and the invasion and destruction of normal tissue. Tumours which are histologically described as pre- malignant are excluded. Early stage prostatic cancer means a prostate tumour that is histologically described as having:
a TNM classification T1 (or any equivalent or lesser classification)
a Gleason score of 5 or less, and
does not require major treatment. Encephalitis means the unequivocal diagnosis of encephalitis where the condition is characterised by severe inflammation of the brain, that results in you either:
suffering at least 25% permanent impairment of whole person function*, or
being permanently unable to perform at least 1 of the numbered activities of daily living without the physical assistance of someone else (doesn't apply to Child Cover). * As defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 5th Edition. Heart attack (myocardial infarction) for the Trauma Benefit means the death of heart muscle as a result of inadequate blood supply to the relevant area, confirmed by a cardiologist and evidenced by:
Typical rise and/or fall of cardiac biomarkers with at least one value above the 99th percentile of the upper reference range PLUS one of the following:
signs and symptoms of ischaemia which are consistent with myocardial infarction, or
new serial ECG changes with the development of any one of the following:
ST elevation
T wave inversion
Left bundle branch block (LBBB), or
pathological Q waves. or
imaging evidence of new loss of viable myocardium or new regional wall motion abnormality If the above tests are inconclusive we will consider other appropriate and medically recognised tests. Other acute coronary syndromes including but not limited to angina pectoris are excluded. Heart attack (myocardial infarction) for the Crisis Benefit means the death of heart muscle as a result of inadequate blood supply to the relevant area, confirmed by a cardiologist and evidenced by:
Typical rise and fall of cardiac biomarkers with at least one value above the 99th percentile of the upper reference range PLUS both of the following:
signs and symptoms of ischaemia which are consistent with myocardial infarction, and
new serial ECG changes with the development of any one of the following:
ST elevation
T wave inversion
Left bundle branch block (LBBB), or
pathological Q waves. If the above evidence is inconclusive or superseded by technological advances, we will consider other appropriate and medically recognised test that unequivocally diagnose that myocardial infarction of the degree of severity or greater as outlined above has occurred. C h a p t e r
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D e f i n i t i o n s 90 | Asteron Life Other acute coronary syndromes including but not limited to angina pectoris are excluded. Heart surgery (open) means the undergoing of open heart surgery for treatment of a cardiac defect, cardiac aneurysm or benign cardiac tumour. Hepatitis B or C occupationally acquired means infection with Hepatitis B or C where the infection is acquired as a result of:
an accident arising out of your normal occupation, or
a malicious act of another person or persons arising out of your normal occupation, and
proof of new Hepatitis B or C infection within 6 months of the accident or malicious act. Any incident giving rise to a potential claim must:
be reported to the relevant authority or employer within 7 days of the incident
be reported to us with proof of the incident within 7 days of the incident, and
be supported by a negative Hepatitis B or C test taken within 7 days of the incident. Hepatitis B or C infection transmitted by any other means including sexual activity or recreational intravenous drug use is excluded. HIV medically acquired means accidental infection with the Human Immunodeficiency Virus (HIV) which we believe, on the balance of probabilities, arose from one of the following medically necessary events which must have occurred to you, in Australia by a recognised and registered health professional:
a blood transfusion
transfusion with blood products
organ transplant to the insured person
assisted reproductive techniques, or
a medical procedure or operation performed by a doctor. Notification and proof of the incident will be required via a statement from a Statutory Health Authority that the infection was medically acquired. HIV infection transmitted, other than occupationally acquired as defined below by any other means including sexual activity or recreational intravenous drug use is excluded. HIV occupationally acquired means infection with the Human Immunodeficiency Virus (HIV) where the HIV was acquired as a result of:
an accident arising out of your normal occupation, or
a malicious act of another person or persons arising out of your normal occupation, and
sero-conversion to HIV occurs within 6 months of the accident or malicious act. Any incident giving rise to a potential claim must:
be reported to the relevant authority or employer within 7 days of the incident
be reported to us with proof of the incident within 7 days of the incident, and
be supported by a negative HIV Antibody test taken within 7 days of the incident. HIV infection transmitted, other than medically acquired (as defined above) by any other means including sexual activity or recreational intravenous drug use is excluded. Hydrocephalus means an excessive accumulation of cerebrospinal fluid within the cranium requiring surgery to correct the condition. Intensive care means that a sickness or injury has resulted in you requiring continuous mechanical ventilation by means of tracheal intubation for 10 consecutive days (24 hours per day) in an authorised intensive care unit of an acute care hospital. Loss of independent existence means youre constantly and permanently unable to perform at least 2 of the numbered activities of daily living without the physical assistance of someone else (if you can perform the activity on your own by using special equipment we wont treat you as unable to perform that activity). Loss of limbs or sight means the total and permanent loss of use of:
both feet
both hands
the sight in both eyes (to the extent of 6/60 or less), or
any combination of at least 2 of: a hand, a foot or sight in an eye (to the extent of 6/60 or less). Loss of speech means the total loss of speech, both natural and assisted, as a result of sickness or injury for at least 6 months and the subsequent diagnosis that loss of speech, both natural and assisted, will be total and permanent. Loss of speech related to any psychological cause is excluded. Major burns means accidental full thickness burns to at least 10% of the body surface area but less than 20%. 91 Medical Glossary | Denitions
| Major head trauma means that an injury to the head results in you either:
suffering at least 25% permanent impairment of whole person function*, or
being permanently unable to perform at least 1 of the numbered activities of daily living without the physical assistance of someone else (doesn't apply to Child Cover). * As defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 5th Edition. Major organ transplant means you either undergo the organ transplant, or upon specialist medical advice youre placed on an official Australian acute care hospital waiting list to undergo organ transplant, from a human donor of one or more of the following: kidney, heart, liver, lung, pancreas and bone marrow. The transplantation of all other organs or parts of any organ or of any other tissue is excluded. Meningitis means the unequivocal diagnosis of meningitis where the condition is characterised by severe inflammation of the meninges of the brain, that results in you either:
suffering at least 25% permanent impairment of whole person function*, or
being permanently unable to perform at least 1 of the numbered activities of daily living without the physical assistance of someone else (doesn't apply to Child Cover). * As defined in the American Medical Association publication Guides to the Evaluation of Permanent Impairment, 5th Edition. Motor neurone disease means the unequivocal diagnosis of motor neurone disease. Multiple sclerosis means a disease characterised by demyelination in the brain and spinal cord. Multiple Sclerosis must be unequivocally diagnosed. There must be more than one episode of well-defined neurological deficit with persisting neurological abnormalities. Neurological investigations such as lumbar puncture, MRI (Magnetic Resonance Imaging) evidence of lesions in the central nervous system, evoked visual responses and evoked auditory responses are required to confirm diagnosis. Muscular dystrophy means the unequivocal diagnosis of muscular dystrophy. Out of hospital cardiac arrest means cardiac arrest that is not associated with any medical procedure, is documented by an electrocardiogram, occurs out of hospital, and is either:
cardiac asystole (heart stoppage), or
ventricular fibrillation (the muscle fibres of the ventricle beating rapidly without pumping any blood) with or without ventricular tachycardia. Paralysis means the total and permanent loss of use of one or more limbs resulting from spinal cord injury or disease, or from brain injury or disease. Included in this definition are Paraplegia, Quadriplegia, Tetraplegia, Diplegia and Hemiplegia. Parkinsons disease means the unequivocal diagnosis of degenerative idiopathic Parkinsons disease as characterised by the clinical manifestation of one or more of the following:
rigidity
tremor, or
akinesia, resulting in the degeneration of the nigrostriatal system. All other types of Parkinsonism are excluded (e.g. secondary to medication). Primary pulmonary hypertension means primary pulmonary hypertension with right ventricular enlargement established by investigations including cardiac catheterisation resulting in permanent and irreversible physical impairment to the degree of at least Class 3 of the New York Heart Association classification of cardiac impairment. Repair or replacement of aorta means surgery to correct any narrowing, dissection, or aneurysm of the thoracic or abdominal aorta but does not include angioplasty, intra-arterial procedures or other non- surgical techniques. Repair or replacement of valves means surgery to replace or repair a cardiac valve or valves as a consequence of heart valve defects or abnormalities but does not include angioplasty, intra-arterial procedures or other non-surgical techniques. Serious accidental injury means injury that has resulted in you being confined to an acute care hospital for a period of 30 consecutive days (24 hours per day) under the full-time care of a registered doctor. Severe burns means accidental full thickness burns to:
at least 20% of the body surface area
both hands, requiring surgical debridement and/or grafting, or
the face, requiring surgical debridement and/or grafting. Severe Crohns disease means diagnosis of Crohns disease that requires permanent immunosuppressive medication. C h a p t e r
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D e f i n i t i o n s 92 | Asteron Life Severe diabetes complications means that a medical practitioner who is a specialist physician has confirmed that at least 2 of the following complications have occurred as a direct result of diabetes:
proliferative retinopathy resulting in visual acuity (aided or unaided) of 6/36 or worse in both eyes
peripheral vascular disease leading to chronic infection or gangrene, requiring a surgical procedure, or
neuropathy including:
irreversible autonomic neuropathy resulting in severe postural hypotension, and/or motility problems in the gut with intractable diarrhoea, or
polyneuropathy leading to significant mobility problems due to sensory and/or motor deficits. Severe osteoporosis means:
before the age of 50, you suffer at least 2 vertebral body fractures or a fracture of the neck of femur, due to osteoporosis, and
you have a bone mineral density reading with a T-score of less than -2.5 (i.e. 2.5 standard deviations below the young adult mean for bone density). This must be measured in at least 2 sites by dual energy x-ray absorptiometry (DEXA). Severe rheumatoid arthritis means the unequivocal diagnosis of severe rheumatoid arthritis by a rheumatologist. The diagnosis must be supported by, and evidenced by, all of the following criteria:
at least a 6 week history of severe rheumatoid arthritis which involves 3 or more of the following joint areas: 1. proximal interphalangeal joints in the hands 2. metacarpophalangeal joints in the hands 3. metatarsophalangeal joints in the foot, or any joint of the wrist, elbow, knee or ankle
simultaneous bilateral and symmetrical joint soft tissue swelling or fluid (not bony overgrowth alone)
typical rheumatoid joint deformity and at least 2 of the following criteria:
morning stiffness
rheumatoid nodules
erosions seen on x-ray imaging
the presence of either a positive rheumatoid factor or the serological markers consistent with the diagnosis of severe rheumatoid arthritis. Degenerative osteoarthritis and all other arthritidies are excluded. Severe ulcerative colitis means diagnosis of ulcerative colitis that requires permanent immunosuppressive medication. Significant cognitive impairment means a permanent deterioration or loss of intellectual capacity that requires you to be under continual care and supervision by someone else. Single loss of limb or eye means the total and permanent loss of use of:
one foot
one hand, or
sight in one eye (visual acuity less than 6/60 after correction). Stroke means any cerebrovascular accident or incident producing neurological sequelae lasting more than 24 hours. This includes infarction of brain tissue, intracranial or subarachnoid haemorrhage or embolisation from an extracranial source. There must be clear evidence on a CT, MRI or similar scan that a stroke has occurred. Transient ischaemic attacks and cerebral events and symptoms due to reversible neurological deficits and migraine are excluded. 93 Medical Glossary | Denitions
| Accidental death means death solely and directly caused by injury. Accidental total and permanent disablement means total and permanent disablement caused solely and directly by injury. Activities of daily living are: 1. Bathing and showering. 2. Dressing and undressing. 3. Eating and drinking. 4. Maintaining continence with a reasonable level of personal hygiene. 5. Getting in and out of bed, a chair or wheelchair, or moving from place to place by walking, wheelchair or walking aids. Bed confined and bed confinement means it is medically necessary for you to remain in or near a bed for a substantial part of each day. If confinement is at your usual place of residence, it is also necessary for you to be under the continuous care of a registered nurse, other than a member of your immediate family. If confinement is not at your usual place of residence we must be satisfied that there are reasonable grounds for this. Benefit period means the maximum period of time (stated in the schedule) for which we will pay the Total Monthly Benefit to the policy owner when you're disabled. Business income means the income before expenses and before tax of the business in which you were gainfully occupied as your usual occupation. Commencement date means the commencement date as stated in the schedule. Criminal activity means any crime for which youre convicted where you could receive a custodial sentence, whether or not you do in fact receive a custodial sentence for that crime. Concurrent disability/disabilities means a sickness or injury unrelated to any existing sickness or injury which occurs while receiving benefits for the Totally Disabled Benefit or Partially Disabled Benefit. Disabled, disability or disablement means youre totally disabled (as defined on page 96) or partially disabled (as defined on pages 94), as the context requires. Earnings means the income earned by your own personal exertion, after deduction of any expenses incurred in earning that income but before tax. Expiry date means the expiry date as stated in the schedule. Full-time means youre working at least 30 hours per week. Gainful occupation means:
youre an employee, working for salary, wages, or commission, or
youre self-employed, working in a business or professional practice in a way that is capable of generating income for the business or professional practice. Home-maker refers to a person who has been engaged full-time in normal domestic duties in their own residence for more than 3 consecutive months. Important business income producing duties means the duties of your usual occupation which could be reasonably considered primarily essential to producing business income. Important income producing duties means those duties which could reasonably be considered primarily essential to producing your monthly income. Indexation factor means the percentage change in the consumer price index which is:
the weighted average of the 8 Australian capital cities combined as published by the Australian Bureau of Statistics or any body which succeeds it, and
in respect of the 12 month period finishing on 30 September. It will be determined at 31 December each year and applied from 1 March in the following year. If the consumer price index is not published by 31 December, the indexation factor will be calculated upon a retail price index which we consider most nearly replaces it. If the percentage change in the consumer price index, or any substitute for it is negative, the indexation factor will be taken as zero. Injury means physical damage to your body caused solely and directly by an accident which occurs while cover for the applicable benefit was in force under this policy. Interdependency relationship exists between 2 persons who have a close personal relationship, live together and one or each of them provides the other with financial and domestic support and personal care. It also includes person(s) who meet the conditions except they do not live together due to a physical, intellectual or psychiatric disability. Key person means a person who is demonstrated to be crucial to the operation of the business, and without whom the business would cease to operate or would be significantly impeded, resulting in a loss of profits for the business. Definitions C h a p t e r
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D e f i n i t i o n s 94 | Asteron Life Monthly benefit means: a. If Agreed Value has been selected, the amount applied for and accepted as varied (for example through the increases under Automatic Increase) by agreement. b. If Indemnity has been selected, the monthly benefit for the purposes of determining the amount payable under the Totally Disabled Benefit, the Partially Disabled Benefit and all other benefits under the policy, is the lesser of the amount referred to in paragraph (a), and the total of:
75% of the first $26,667 of monthly pre-disability income
50% of the next $20,000 of monthly pre-disability income, and
20% of the balance of monthly pre-disability income. Monthly income means: If youre an employed person who has no ownership interest in the organisation (aka employee), the income earned each month by your own personal exertion. Monthly income is your total remuneration package including:
salary
wages
reportable fringe benefits
regular commissions
regular bonuses
overtime payments, and
superannuation contributions. If youre a self-employed person who has ownership interest in the business which is operating under a sole trading, partnership, company and/or trust (including an employee of your own company or trust) structure, monthly income is your share of the net income before tax of the business (your share of business income less business expenses), directly due to your personal exertion. Monthly income does not include:
income that you will continue to receive from your business, even if youre unable to work, including any ongoing profit generated by other employees of the business
other unearned income such as dividends, interest, rental income or proceeds from the sale of assets, or
on-going commission or royalties. Normal domestic duties means the domestic duties normally performed by a person who remains at home and is not working in regular employment for income, including:
cleaning the home, doing the washing, shopping for food, cooking meals, and
when applicable, looking after children. Part-time means youre working less than 30 hours per week. Partially disabled means For Income Protection Plus Cover, Income Protection Cover and Income Protection Accident Only Cover*: Solely due to sickness* or injury:
youre working in your usual occupation or a gainful occupation for more than 10 hours ^ per week or
youre working for 10 hours ^ or less per week and youre not totally disabled or
youre not working and youre not totally disabled, and
your monthly income is less than your pre-disability income, as long as youre following the advice of a registered doctor in relation to that sickness* or injury. * Cover for sickness is not available for Income Protection Accident Only Cover. ^ If you were working part-time in your usual occupation during the 12 consecutive months prior to the commencement date and immediately before your disability started, we will replace 10 hours with 5 hours for the purpose of determining if you meet our partially disabled definition. For Business Expenses Cover: Solely due to sickness or injury:
youre working in your usual occupation or a gainful occupation for more than 10 hours per week or
youre working for 10 hours or less per week and youre not totally disabled or
youre not working and youre not totally disabled, and
your share of the business income in the applicable month is less than your pre-disability business income, as long as youre following the advice of a registered doctor in relation to that sickness or injury. 95 Medical Glossary | Denitions
| Pre-disability business income is calculated as 1/12th of your share of business income during the 12 months before your disablement. Pre-disability income means: Agreed Value If Agreed Value applies to your policy, pre-disability income means the highest average monthly income for any 12 consecutive months falling between the period commencing 2 years before the commencement date and the start of your waiting period. Indemnity If Indemnity applies to your policy, pre-disability income means your average monthly income during the 12 consecutive months before the start of your waiting period. While youre disabled, this figure will be increased every 12 months following the date you become disabled by the indexation factor If you become disabled while you're on maternity, paternity, sabbatical or long service leave, your pre- disability income will be calculated based on your average monthly income during the 12 months before you commenced maternity, paternity, sabbatical or long service leave. If you're self-employed, in determining your pre- disability income, we'll consider your average monthly income during the most recent of the following 12 month periods prior to the commencement of disability:
the previous tax year
the last 12 month period for which the accountant for your business has prepared a set of financial statements for your business, or
the last 12 month period for which an accountant is able to prepare a set of financial statements for your business. While youre disabled, this figure will be increased every 12 months following the date you become disabled by the indexation factor. Pre-existing condition means a sickness or injury for which:
symptoms existed that would cause a reasonable and prudent person to seek diagnosis, care or treatment from a registered doctor, or
medical advice or treatment was recommended by, or received from, a registered doctor. Registered doctor means a doctor who is legally qualified and properly registered. The doctor cannot be:
the life insured or the policy owner
a business partner of the life insured or the policy owner, or
any members of the family of the life insured or the policy owner. If practicing outside Australia, the doctor must have qualifications equivalent to Australian standards. Replacement policy means this policy is effected to replace a previous policy on your life or the life of the insured child which:
had been in force for at least 3 months before the commencement date of this policy, and
included a benefit which offers the same or similar terms as this policy and for a sum insured or Total Monthly Benefit which is the same or greater than the sum insured or Total Monthly Benefit under this cover. Where this previous policy was for a sum insured or Total Monthly Benefit less than this cover, then the replacement terms will only apply to the equivalent sum insured or Total Monthly Benefit of the previous policy at the time of the replacement. Sickness means an illness or disease you suffer while cover for the applicable benefit was in force under this policy. Significantly disabled, significant disability or significant disablement under the Waiver of Premium Option means if, while covered for the Waiver of Premium Option:
you suffer a sickness or injury, and
in our opinion that youre unable to work because of that sickness or injury in any occupation for which youre reasonably suited by education, training or experience. If you suffer sickness or injury while you have been engaged full-time in normal domestic duties in your own residence then, to determine if youre unable to work, normal domestic duties is regarded as an occupation for which youre reasonably suited. Spouse means a person living with you as your spouse on a domestic basis in good faith. He or she can be the same sex as you. Sum insured means the amount you apply for and we accept as varied, (for example through increases under the Automatic Increase) by agreement. SuperSaver monthly benefit means: a. If Agreed Value applies to your cover: the amount applied for and accepted as varied (for example through increases under Automatic Increase) by agreement. b. If Indemnity applies to your cover: the SuperSaver monthly benefit for the purposes of determining the amount payable is the lesser of:
the amount referred to in paragraph (a), and C h a p t e r
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D e f i n i t i o n s 96 | Asteron Life
5% multiplied by your pre-disability income. Tax dependants under current tax law are:
your spouse (legal or de facto) or former spouse
your child aged less than 18
someone who you have an interdependency relationship with, or
any other person who is financially dependent on you. Terminal illness and terminally ill means
in the opinion of a specialist practitioner who is a registered doctor, and
where required, a further medical opinion from our approved specialist medical practitioners, you're suffering from an illness or condition where after having regard to the current treatment or such treatment which you may reasonably be expected to receive, you will not survive more than 12 months. Totally disabled means For Income Protection Plus Cover, Income Protection Cover and Income Protection Accident Only Cover*: Solely due to sickness* or injury:
youre not working for more than 10 hours ^ per week in your usual occupation or a gainful occupation, and
youre unable to perform the important income producing duties of your usual occupation for more than 10 hours ^ per week or
youre not working in any gainful occupation, and
youre unable to perform one or more of the important income producing duties of your usual occupation or
youre not working in any gainful occupation, and
youre unable to generate more than 20% of your monthly income, as long as youre following the advice of a registered doctor in relation to that sickness* or injury. If you have been unemployed for 12 consecutive months or more immediately before your disability started well treat your usual occupation as being any occupation for which youre reasonably suited by education, training or experience and we will consider you to be totally disabled if solely due to sickness* or injury:
youre not working in any gainful occupation, and
youre unable to perform one or more of the important income producing duties of any occupation for which youre reasonably suited by education, training or experience, as long as youre following the advice of a registered doctor in relation to that sickness* or injury. ^ If you were working part-time in your usual occupation during the 12 consecutive months prior to the commencement date and immediately before your disability started, we will replace 10 hours with 5 hours for the purpose of determining if you meet our totally disabled definition. * Cover for sickness is not available for Income Protection Accident Only Cover. For Business Expenses Cover: Solely due to sickness or injury:
youre not working for more than 10 hours per week in your usual occupation or a gainful occupation, and
youre unable to perform the important business income producing duties of your usual occupation for more than 10 hours a week, or
youre not working in any gainful occupation, and
youre unable to perform one or more of the important business income producing duties of your usual occupation, or
you're not working in any gainful occupation, and
youre unable to generate more than 20 per cent of your monthly business income, as long as youre following the advice of a registered doctor in relation to that sickness or injury. Total Monthly Benefit means the monthly benefit and SuperSaver monthly benefit (if applicable). Unemployed means youre not in regular employment for income. If youre on approved maternity, paternity or sabbatical leave, this is not considered unemployment. Usual occupation means the occupation in which you were last engaged in before becoming disabled. Waiting period means the period of time for which a benefit wont be paid. Note: any benefits are paid monthly in arrears. The waiting period wont start before you consult a registered doctor for a sickness or injury giving rise to the relevant claim. TPD definitions Total and permanent disablement and totally and permanently disabled (TPD) means you suffer either:
any occupation TPD
home-maker TPD
modified TPD
own occupation TPD 97 Medical Glossary | Denitions
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Split TPD any occupation, or
Split TPD own occupation depending on the type of cover for which youre insured at the time an event, giving rise to a TPD claim, occurs. This definition does not apply to Interim Cover. Please refer to chapter 7 Interim Cover. Any occupation TPD means (a), (b) or (c) below applies: a. You have suffered a sickness or injury; and
you have been absent from and unable to work because of the sickness or injury for a continuous period of at least 3 consecutive months, and
in our opinion, after consideration of medical and any other evidence, that youre incapacitated to such an extent that youre unlikely ever to be able to work again in any occupation for which youre reasonably suited by education, training or experience which would pay remuneration at a rate greater than 25% of your earnings during your last 12 consecutive months of work. The period of time that you need to be absent from and unable to work because of the sickness or injury will be reduced from 3 consecutive months to 14 consecutive days where medical evidence clearly indicates that you will be unable to work for a period of at least 3 consecutive months. Payment of the TPD Benefit due to (a) above will be determined on the sum insured at the date 3 months after you have been unable to work in any occupation as a result of the sickness or injury that resulted in you being totally and permanently disabled. Any premiums received for cover after this date will be refunded. b. You have suffered from:
blindness
cardiomyopathy
chronic lung failure
loss of speech
major head trauma
motor neurone disease
paralysis, or
primary pulmonary hypertension. For the conditions listed in (b) above, payment of the TPD Benefit will be determined on the sum insured on the date you meet the definition for a condition, as defined on pages 87 - 92. Any premiums received for cover after this date will be refunded. c. The modified TPD criteria (see definition on page 98). Home-maker TPD means (a), (b) or (c) below applies: a. You have suffered a sickness or injury while you have been engaged full-time in normal domestic duties in your own residence for more than 3 consecutive months, and:
youre unable to engage in any normal domestic duties because of the sickness or injury for a continuous period of at least 3 consecutive months, and
in our opinion, after consideration of medical and any other evidence, that youre incapacitated to such an extent that youre unlikely ever to be able to:
perform normal domestic duties, and
engage in any occupation for which youre reasonably suited by education, training or experience. The period of time that you need to be unable to engage in any normal domestic duties because of the sickness or injury will be reduced from 3 consecutive months to 14 consecutive days where medical evidence clearly indicates that you will be unable to engage in any normal domestic duties for a period of at least 3 consecutive months. Payment of the TPD Benefit due to (a) above will be determined on the sum insured at the date 3 months after you have been unable to engage in normal domestic duties as a result of the sickness or injury that resulted in you being totally and permanently disabled. Any premiums received for cover after this date will be refunded. b. You have suffered from:
blindness
cardiomyopathy
chronic lung failure
loss of speech
major head trauma
motor neurone disease
paralysis, or
primary pulmonary hypertension. For the conditions listed in (b) above, payment of the TPD Benefit will be determined on the sum insured at the date you meet the definition for a condition, as defined on pages 87 - 92. Any premiums received for cover after this date will be refunded. c. The modified TPD criteria (see definition on page 98). C h a p t e r
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D e f i n i t i o n s 98 | Asteron Life Modified TPD means (a), (b) or (c) below applies: a. You suffer loss of limbs or sight. b. Youre constantly and permanently unable to perform at least 2 of the numbered activities of daily living without the physical assistance of someone else (if you can perform the activity on your own by using special equipment we wont treat you as unable to perform that activity). c. You suffer significant cognitive impairment. Payment of the TPD Benefit will be determined on the sum insured at the date you meet (a), (b) or (c) above as a result of sickness or injury. Any premiums received for cover after this date will be refunded. Own occupation TPD means (a), (b) or (c) below applies: a. You have suffered a sickness or injury, and:
you have been absent from and unable to work in your own occupation because of the sickness or injury for a continuous period of at least 3 consecutive months, and
in our opinion, after consideration of medical and any other evidence, that youre incapacitated to such an extent that youre unlikely ever to be able to work again in the occupation in which you were last engaged in before becoming unable to work. If you were engaged in your current occupation or unemployed for less than 3 months immediately before suffering the sickness or injury directly related to the claim event, well assess you against either:
the occupation you were engaged in at the commencement date of the policy, or
the occupation you were last engaged in before becoming unable to work, whichever is more favourable for you. The period of time that you have to have been absent from and unable to work in your own occupation because of the sickness or injury will be reduced from 3 consecutive months to 14 consecutive days where medical evidence clearly indicates that you will be unable to work in your own occupation for a period of at least 3 consecutive months. Payment of the TPD Benefit due to (a) above will be determined on the sum insured at the date 3 months after you have been unable to work in your own occupation as a result of the sickness or injury that resulted in you being totally and permanently disabled. Any premiums received for cover after this date will be refunded. b. You have suffered from:
blindness
cardiomyopathy
chronic lung failure
loss of speech
major head trauma
motor neurone disease
paralysis, or
primary pulmonary hypertension. For the conditions listed in (b) above, payment of the TPD Benefit will be determined on the sum insured on the date you meet the definition for a condition, as defined on pages 87 - 92. Any premiums received for cover after this date will be refunded. c. The modified TPD criteria. Split TPD any occupation means: You have suffered a sickness or injury, and:
you have been absent from and unable to work because of the sickness or injury for a continuous period of at least 3 consecutive months, and
in our opinion, and supported by the certified opinions of 2 legally qualified medical practitioners, that youre incapacitated to such an extent that youre unlikely ever to be able to work again in any occupation for which youre reasonably suited by education, training or experience. The period of time that you need to be absent from and unable to work because of the sickness or injury will be reduced from 3 consecutive months to 14 consecutive days where medical evidence clearly indicates that you will be unable to work for a period of at least 3 consecutive months. Payment of the TPD Benefit due to the above will be determined on the sum insured at the date 3 months after you have been unable to work in any occupation as a result of the sickness or injury that resulted in you being totally and permanently disabled. Any premiums received for cover after this date will be refunded. Split TPD own occupation means (a), (b) or (c) below applies: a. You have suffered a sickness or injury, and:
you have been absent from and unable to work in your own occupation because of the sickness or injury for a continuous period of at least 3 consecutive months, and 99 Medical Glossary | Denitions
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in our opinion, after consideration of medical and any other evidence, that youre incapacitated to such an extent that youre unlikely ever to be able to work again in the occupation in which you were last engaged in before becoming unable to work. If you were engaged in your current occupation for less than 3 months immediately before suffering the sickness or injury directly related to the claim event, well assess you against either:
the occupation you were engaged in at the commencement date of the policy, or
the occupation you were last engaged in before becoming unable to work, whichever is more favourable for you. The period of time that you need to be absent from and unable to work in your own occupation because of the sickness or injury will be reduced from 3 consecutive months to 14 consecutive days where medical evidence clearly indicates that you will be unable to work in your own occupation for a period of at least 3 consecutive months. Payment of the TPD Benefit due to (a) above will be determined on the sum insured at the date 3 months after you have been unable to work in your own occupation as a result of the sickness or injury that resulted in you being totally and permanently disabled. Any premiums received for cover after this date will be refunded. b. You have suffered from:
blindness
cardiomyopathy
chronic lung failure
loss of speech
major head trauma
motor neurone disease
paralysis, or
primary pulmonary hypertension. For the conditions listed in (b) above, payment of the TPD Benefit will be determined on the sum insured on the date you meet the definition for a condition, as defined on pages 87 - 92. Any premiums received for cover after this date will be refunded. c. The modified TPD criteria (see definition on page 98). C h a p t e r
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D e f i n i t i o n s This page has been left blank intentionally. This page has been left blank intentionally. This page has been left blank intentionally. Asteron Life state offices NSW/ACT Level 10 321 Kent Street, Sydney NSW 2000 GPO Box 4252, Sydney NSW 2001 T | 02 8275 3400 F | 02 8275 3022 Callers outside Sydney 1800 805 241 VIC/TAS Level 8 15 William Street, Melbourne VIC 3000 PO Box 256, 440 Collins St West, Melbourne VIC 8007 T | 03 9245 8582 F | 1300 363 702 Callers outside Melbourne 1800 803 628 QLD Level 4 50 McDougall Street, Milton QLD 4064 PO Box 5229, West End QLD 4101 T | 07 3011 8600 F | 1300 363 714 Callers outside Brisbane 1800 177 716 SA/NT Level 18, 45 Grenfell Street, Adelaide SA 5000 PO Box 429, Unley Business Centre, Unley SA 5061 T | 08 8205 5333 F | 1300 652 945 Callers outside Adelaide 1800 506 274 WA Level 2, 15 - 17 William St, Perth WA 6000 PO Box 444, West Perth WA 6872 T | 08 9320 3688 F | 08 9321 2714 Callers outside Perth 1800 799 537 AS02127 05/03/12 A Suncorp Life & Superannuation Limited, ABN 87 073 979 530, AFS License No. 229880 Level 18 Suncorp Centre, 36 Wickham Terrace, Brisbane QLD 4000 Suncorp Portfolio Services Limited, ABN 61 063 427 958, AFS Licence No. 237905, RSE Licence No. L0002059 Level 18 Suncorp Centre, 36 Wickham Terrace, Brisbane QLD 4000 Contact Asteron Life or the Trustee Mail Life Customer Service GPO Box 68 Sydney NSW 2001 Fax 1300 766 833 Email life_customerservice@asteronlife.com.au Phone 1800 221 727 (outside Sydney) 02 8275 3999 Web www.asteronlife.com.au