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EN - C429 Functional Design Specification v1 0

This enhancement aims to send CRM forms in electronic format via email. Currently, forms are generated in PDF format and either physically mailed or saved and emailed outside of CRM. The new functionality will: 1. Design a custom table to store email restriction and element details. 2. Configure a manual button to generate an email within CRM, allowing the user to select a form to attach. The email recipients, subject, and body will be pre-populated. 3. Create a BSP program and scheduled batch job to automatically re-trigger emails for contracts/orders based on certain actions or authorizations. This will help send forms electronically without requiring manual user actions.

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mkumarshahi
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© © All Rights Reserved
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0% found this document useful (0 votes)
137 views18 pages

EN - C429 Functional Design Specification v1 0

This enhancement aims to send CRM forms in electronic format via email. Currently, forms are generated in PDF format and either physically mailed or saved and emailed outside of CRM. The new functionality will: 1. Design a custom table to store email restriction and element details. 2. Configure a manual button to generate an email within CRM, allowing the user to select a form to attach. The email recipients, subject, and body will be pre-populated. 3. Create a BSP program and scheduled batch job to automatically re-trigger emails for contracts/orders based on certain actions or authorizations. This will help send forms electronically without requiring manual user actions.

Uploaded by

mkumarshahi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 18

Southern California Edison ERP Project

Enhancement Functional Specification


Template version 6
Enhancement Name:
Sending CRM Forms in Electronic Format
Doc ID: EN_C429
246670381.doc 1 of 18

Table of Contents
1 OVERVE! SECTO"######################################################################################################################### $
1.1 Document Change History.....................................................................................................................................................3
1.2 Document Sign Off..................................................................................................................................................................3
1.3 Open Items...............................................................................................................................................................................5
1.4 Relate RIC!"# O$%ects......................................................................................................................................................5
1.5 Contact &ist.............................................................................................................................................................................5
% F&"CTO"'( RE)&RE*E"TS######################################################################################################## 6
2.1 Description...............................................................................................................................................................................'
2.2 ()o *e+ Re,uirements............................................................................................................................................................-
2.3 *usiness *enefits......................................................................................................................................................................
2.4 Scope / Selection Criteria........................................................................................................................................................
2.5 0ssumptions..............................................................................................................................................................................
2.' Ris1s / 2itigations...................................................................................................................................................................
2.- Security / SO3.........................................................................................................................................................................4
2.. Depenencies / Concerns / Other Re,uirements.................................................................................................................4
2.4 Integration 5oints....................................................................................................................................................................4
2.16 0itional 7otes......................................................................................................................................................................4
$ +&S"ESS R&(ES############################################################################################################################ 1,
3.1 Data "lo8 Diagram...............................................................................................................................................................16
3.2 *usiness Rules for !nhancement.........................................................................................................................................12
3.3 &ist of Stanar )a$les 9se for !:tension.......................................................................................................................12
3.4 &ist of Custom S05 Data O$%ects 9se..............................................................................................................................12
- &"T TEST .ET'(S######################################################################################################################## 1-
/ SEC&RT0 1 CO"TRO( RE)&RE*E"TS###################################################################################### 1/
5.1 Security Consierations........................................................................................................................................................15
5.2 Control Consierations.........................................................................................................................................................15

246670381.doc 2 of 18

1 Overvie2 Section
Enhancement "ame
Sending CRM Forms in Electronic Format
Enhancement .
EN_C429
+usiness &nit
CSBU
Tar3et *odule and Sub 'rea
CRM > Service
Comple4it5 <Hig! Medi"m or #o$>
Medium
S'P Transaction
Service Contracts % &e' U( ) CRM*_+R*ER % S,- .U(
Rollout information <$ic rollo"t
$ill tis enancement 'e e/ec"ted
in>
R0 R1 R2 R2 R4 Release (nde3endent
CRM
1#1 .ocument Chan3e 6istor5
.ate
Created 1
*odified
Created 1
*odified +5
+rief .escription of Chan3e .oc version
04)04)2012 N5S$aminatan (nitial 6ersion 6150
1#% .ocument Si3n Off

246670381.doc 3 of 18

Reviewed By:
7e 8Revie$ed B9: signat"re indicates te individ"al;s< $o revie$ed tis doc"ment =or content and
clarit9! and to te 'est o= teir >no$ledge! tis doc"ment satis=actoril9 acieves te 3"r3ose and sco3e
de=ined erein%
"ame Title1Role <*esignation! *e3artment>
Revie$ed B9
Signat"re *ate
Revie$ed B9
Signat"re *ate
Revie$ed B9
Signat"re *ate
Approved By:
7e 8,33roved B9: signat"re indicates te individ"al;s< $o a33roved tis doc"ment =or content and
clarit9! and to te 'est o= teir >no$ledge! tis doc"ment com3lies $it cor3orate 3olicies and
3roced"res%
"ame Title1Role <*esignation! *e3artment>
,33roved B9
Signat"re *ate
,33roved B9
Signat"re *ate
,33roved B9
Signat"re *ate
,33roved B9
Signat"re *ate
Impact Approval
7e 8,33roved B9: signat"re indicates te individ"al;s< $o a33roved tis doc"ment =or content and clarit9! and to
te 'est o= teir >no$ledge! tis doc"ment ="l=ills te design s3eci=ications o= te e/isting and ="t"re s9stems%
(m3act on B(! ?es ! No ! B( a33roved '9 __6irt"al 7eam_____! *ate __10)04)2010__
(m3act on ,rcitect"re! ?es ! No ! ,rcitect"re a33roved '9 __6irt"al 7eam_____! *ate __10)04)2010__
(m3act on -ortal! ?es ! No ! -ortal a33roved '9 __6irt"al 7eam_____! *ate __10)04)2010__
(m3act on #egac9! ?es ! No ! #egac9 a33roved '9 __6irt"al 7eam_____! *ate __10)04)2010__
Quality Control
7e 8Revie$ B9: signat"re indicates te individ"al;s< $o revie$ed tis doc"ment =or @"alit9 sam3ling! and to te
'est o= teir >no$ledge! tis doc"ment meets te @"alit9 s3eci=ication o= com3leteness! acc"rac9! validit9 and
timeliness%
*oc"mentation revie$ed '9 7ec A,! ?es ! No ! A, revie$ed '9_____________________! *ate___________

246670381.doc 4 of 18

1#$ Open tems
'ssi3ned To
<Name>
.ate
Opened
.ue .ate Status .escription
1#- Related RCEF! Objects
.oc . "ame
'ssociation 7.escribe ho2
these objects are related8 .ocument name 7if 9no2n8
FR_C401
FR_C402
FR_C404
FR_C40B
FR_C40C
1#/ Contact (ist
"ame Team1Or3ani:ation Email 'ddress
?vonne #in SCE ?vonne5linDsce5com
N5S$aminatan SCE S$ami5s$aminatanDsce5com
Mir ,med SCE Mir5,medDsce5com
#ionel *eso"Ea SCE #ionel5deso"EaDsce5com
Micael Hsie SCE Michel.hsieh@sce.com
Ricard +seg"ra SCE Richard.osegura@sce.com

246670381.doc 5 of 18

% Functional Re;uirements
%#1 .escription
Clearly describe the purpose of the enhancement, answering the why and how questions a person
seeing the design might have. A high-level process flow diagram might be included where helpful,
especially for more complex designs.
1# +ac93round Emails<
&en a Service Contract or Service +rder as reaced a certain stat"s in CRM te a33lication $ill 'e generated
in a =orm and m"st 'e sent to te c"stomer or e/ternal 3arties o"tside o= SCE ;i5e5 E/3ress ,33roval #etter!
Residential ReFection #etter! -, ,c>no$ledgement #etter<5 7e =orm $ill 'e revie$ed '9 te received a33licants
and in man9 cases re@"ire te =orm to 'e =illed $it in=ormation and ret"rned 'ac> to SCE5
7is =orm $ill 'e generated in CRM and $ill 'e sent to te c"stomer eiter via email and)or 39sical mail5
Note% C"rrent action con=ig"red in CRM allo$s "sers to generate =orm in -*F =ormat5 Users eiter 39sicall9
send ard co39 to c"stomer via mail or save doc"ment to local ard drive and email doc"ment to c"stomer
o"tside o= CRM5
2. Custom Table<
C"stom ta'le $ill 'e designed to drive te email ="nctionalit9 o= restriction and details o= email elements5
3. On .emand Emails<
Man"al action '"tton $ill 'e con=ig"red to generate an email in CRM5 7e "ser $ill ten select =orm tat needs to
'e generated and attaced to email5 7e email $ill 3re3o3"late te reci3ients o= te email! s"'Fect line and te/t
'od9! and te generated CRM =orm;s< as te attacment5 7e attaced doc"ment ma9 'e re@"ired to 'e a
'"ndled doc"ment5 ,s 3art o= te '"ndle doc"ment! doc"ments not generated =rom CRM ma9 'e re@"ired to 'e
incl"ded ;i5e5 &ord doc! E/cel s3readseet<5
-# +SP pro3ram<
, BS- 3rogram $ill 'e created to ena'le "sers to retrigger emails =rom an9 contract)order)con=irmation as case
ma9 'e 'ased on ,"toriEation5
/# +atch pro3ram<
Batc 3rogram $ill 'e created to trigger emails in a 'atc =or a 3artic"lar action5 7is 3rogram $ill 'e sced"led
in nigtl9 Fo'5
Email elements<
Reci3ients o= email% 7is $ill 'e determined '9 te '"siness 3artners ;'ased on -artner F"nctions =rom C"stom
7a'le< entered in te 3arties (nvolved in te CRM transaction5 CRM $ill 3"ll te '"siness 3artnersG email address
246670381.doc 6 of 18

at te transaction data level5
S"'Fect #ine and te/t 'od9% 7is $ill 'e determined '9 te 3rogram (*! a33roac 793e and action de=inition
related to service transaction as $ell as te t93e o= letter selected '9 CRM "ser5 S"'Fect line and 'od9 te/t
tem3lates =or eac 3rogram (*)t93e o= letter com'o $ill 'e created and in=ormation $ill 'e stored in c"stom ta'le5
Note% (n ="t"re! ma9 re@"ire m"ltisite variation5
,ttaced -*F doc"ment% 7is $ill 'e determined '9 =orm selected '9 CRM "ser "3on triggering email
generation5 (= '"ndled! ten m"lti3le =orms ma9 'e re@"ired to generate5 7e logic to '"ndle or to attac m"lti3le
=orms $ill 'e determined '9 C"stom con=ig"ration ta'le5
7ransaction Histor9% 7ransaction Histor9 $ill 'e "3dated a=ter email is sent o"t5 7is transaction istor9 $ill
dis3la9 email content and attacments5

246670381.doc 7 of 18

%#% =To +e> Re;uirements
Describe the SAP Transaction or BRF Object in detail. Please describe the To Be vision in
business terms main! sure to hi!hli!ht e" di##erences #rom the As $s a%%lication. For BRF
onl"& %rovide the eli!ibilit" rules that 'ill be enabled b" this enhancement.
7e =ollo$ing re@"irements $ill 'e met '9 tis enancement%
Requireme
nt #
Requirement Description BPD
1501
S9stem $ill allo$ "ser to generate a =orm into email =ormat on demand5
1502
,'ilit9 to 3re3o3"late te =orm $it in=ormation tat is availa'le in te s9stem
1504
,'ilit9 to generate m"lti3le =orms at one time5
150B
,'ilit9 to restrict te creation o= te =orm i= criteria as not 'een met5
1504 ,'ilit9 to create 3ac>ets ;i5e B"ndle 2 or more =orms togeter<
2501
Restriction o= Emails to certain 3rograms and a33roac t93e to 'e 'ased on
c"stom ta'le
2502
,ttacment details s"c as attacment names! ,ttacment =orm name to 'e
con=ig"red in te C"stom ta'le
2502 ,'ilit9 to '"ndle t$o or more =orms $ill 'e con=ig"red in c"stom ta'le
2504
(ncase o= m"lti3le H7+G addresses or HCCG $ill 'e con=ig"red in te c"stom
ta'le
2501
,'ilit9 to 3revie$ e/actl9 te attacment)=orm reci3ients $ill 'e receiving
2502
,'ilit9 to 3revie$ e/actl9 te email reci3ients $ill 'e receiving
2502 .enerated email $ill a"to 3o3"late a33ro3riate 3artiesG emails involved on
a33lication de3ending on 3rogram and letter5
250B
S9stem $ill allo$ "ser to edit email reci3ients $en generating =orm to email5
250C
,'ilit9 to send as an attacment $it a generic email 'od9 tem3late
2510 ,'ilit9 to $arn te "ser $en tere are some reci3ients tat do not ave an
email address
2511
,'ilit9 to noti=9 te "ser $en tere are no reci3ients $it an email address
4501 BS- 3age $ill 'e created to ena'le "sers to reIsend emails

246670381.doc 8 of 18

B501 Batc 3rogram to 'e created to send email in nigtl9 Fo's
4501
Bod9 o= email is con=ig"red eiter as standard te/t or smart =orm5 Email
="nctionalit9 so"ld a"tomaticall9 dis3la9 eiter 3lain te/t or H7M# =ormat
de3ending on $ic te/t is con=ig"red in c"stom ta'le5
Note% 7e re@"irements listed a'ove are te onl9 re@"irements in sco3e as 3art o= te 8Base: 3ac>age o=
re@"irements5 +"t o= sco3e are te re@"irements listed "nder 8Base Enanced:5 -lease re=erence doc"ment
CRM CR BB4 Electronic comm"nication v1541 in section 25115
7is enancement is to generate an email =rom CRM service transaction $it 3o3"lated reci3ients! s"'Fect line!
te/t 'od9! and attaced -*F doc"ments5
, Send Email action '"tton $ill 'e created at te service transaction to generate email5
Send Email action '"tton $ill availa'le at transaction men" tool 'ar5
Note% 7e Follo$ U3 transaction men" is =or ill"stration 3"r3roses and sall not 'e 3o3 "3 $en Send Email
'"tton is slected5
Note% ,t tis time! creation o= te =orm can 'e generated at an9 3roFect stat"s For ="t"re re@"irements! te
s9stem sall allo$ te a'ilit9 to restrict creation o= te =orm i= start condition as not 'een met5

246670381.doc 9 of 18

+nce te Send Email '"tton is selected! a slection men" $ill dis3la9 and "ser $ill vie$ Email selection o3tions5
,ction to '"tton to 'e con=ig"red ;Note% ,ction $ill 'e sim"lar to te selection screen dis3la9ed $en "ser selects
-rint -revie$ as so$n in screen sot<
+nl9 te emails tat eligi'le to 'e sent $ill 'e so$n in te selection men"5 (t $ill 'e ass"med tat eligi'ilit9 $ill
'e determined "sing te sced"ling condition o= an action and onl9 i= te action as 'een sced"led so"ld it
a33ear in te 'o/5 +nl9 email selection o3tions so"ld a33ear in 'o/ not 3rint 3revie$ selections5
&en email is created te =ollo$ing =ields so"ld 'e 3o3"lated5
Email
From%
SCE gro"3 email ;*e3endent on Contract 793e!
-rogram (* and #etter t93e<5 Con=ig"red in c"stom
7a'le
7o%
Sold to -art9 contactGs email address entered on
transaction or contact at a"toriEed agent5 Based on
3artner ="nction con=ig"red in te c"stom ta'le5
CC%
,dditional 3arties involved email addresses
;*e3endent on -rogram (* and #etter 793e<
,ttacments%
Form)B"ndle identi=ied =or te selection t93e 'ased on
c"stom ta'le
7e/t 'od9
*e3endent on letter selection 'ased on c"stom ta'le5
Bod9 $ill 'e eiter a =orm or a standard te/t5 (n case
o= =orm convert =orm to H7M# =ormat and in case o=
standard te/t 'od9 so"ld 'e dis3la9ed as 3lain te/t
For S"'Fect line 7e/t in c"stom ta'le needs to 'e concatenated $it%

246670381.doc 10 of 18

Variable Description Technical Variable
Name
Program ID* &PGM_ID&
Contract description &CNTRACT_D!C&
Pro"ect ID &PR#$_ID&
CRM Contract ID &C#NTRACT_ID&
C%stomer Name &!#&D_T#_NAM&
C%stom Acco%nt Name &CA_NAM&
Selection +3tion val"es 3lease see ta'les in =ollo$ing s3read seet5 7is $ill c"stom con=ig"ration ta'le5
'or(sheet in
N_C)*+,-%nctional Design !peci.cation /0,1,2ls2
"ote< For test purposes# P' 'c9no2led3ement letter 2ill not be sent out as attachment in a real business
scenario#
"ote< ?To<?@ ?CC<? and ?Re;uired CC<? fields should allo2 n number of values to be maintained 2ithin
one entr5
+nce te email is generated! te "ser so"ld 'e a'le to revie$ te attaced doc"ment tat $as generated5 (= te
email is not sent! te s9stem so"ld not re=erence te email to te Service Contract)+rder5
+nce te email is re=erenced on te Service Contract)+rder! "sers so"ld ave access to te email to revie$ not
onl9 te attacments o= te email! '"t also te email 'od9 as $ell as te reci3ients tat te email $as sent to5
Note3 mail addresses to be %sed 4or the recipients in the email need to be the ones on
the transaction5 not the ones on the b%siness partner record, It might be that the6 are the
same5 ho7e/er the6 co%ld be di8erent,

246670381.doc 11 of 18

%#$ +usiness +enefits
ocument the business benefits for developing this enhancement.
7is $ill el3 SCE "sers send SCE =orms in electronic =ormat to c"stomers and e/ternal 3arties5 C"rrentl9 "sers
are 3o3"lating teir o$n e/ternal =orm $itin an email 'od95 5 Ne$ enancement $ill c"t do$n on 3rocessing time5
Ne$ enancement $ill also =it into te 8240 degree vie$ o= c"stomer: goal '9 trac>ing all and storing c"stomer
related corres3ondence in CRM5
%#- Scope 1 Selection Criteria
escribe what is to be included as well as what is not to be included. !lease provide a statement of scope
describing what is included and what is not included in this enhancement from a functional requirements
perspective. "hat type of records# !lease state if any data enhancement will be required for historical
records#
7is enancement incl"des onl9 te a"tomation o= sending email! not canges to =orm content5
%#/ 'ssumptions
$tate the assumptions with this design here
15 Forms selected =or email attacments e/ist in CRM
25 ,ll "sers $o ave access to create J edit service contracts $ill ave access to send email =rom transaction5
%#6 Ris9s 1 *iti3ations
"hat are the ris%s related to this enhancement# "hat ris%s need to be proactively dealt with in order to
be successful# "hat configuration is needed but not readily available# Are there any other enhancements
which may affect this one i.e., &A'
Ris9 *iti3ation
7e email $ill not 'e received '9 te c"stomer or
e/ternal 3art9 d"e to nonIe/isting email
addresses5 Some a33lications tat re@"ire
res3onse =rom c"stomer or e/ternal 3art9 are time
sensitive5
Bo"nce 'ac> noti=ication $ill 'e sent to in'o/ o=
8From%: 3art95 SCE $ill monitor 'o"nce 'ac>
noti=ications! resend =orm;s< '9 mail or $it
corrected email address o"tside o= CRM5
%#A mpact
(ist any impacts that might happen to the )*!$"ev, &', !ortal and (egacy.
No ="rter im3acts ave 'een identi=ied5
%#B Securit5 1 SOC
'dentify any security+$,- considerations for this enhancement. 's an enhancement '. required# "hat
type of transactional access is required# 'f a data conversion is required for this enhancement is the data
to be converted sensitive# 'f so, who should have access#
Securit5<
Role $ill 'e modi=ied to con=ig"re c"stom ta'le5
246670381.doc 12 of 18

,"toriEation o'Fect HK_SEN*_EM#G to 'e created to restrict sending o= emails
SOC<
Re=er to Section B52 =or controls considerations5
%#D .ependencies 1 Concerns 1 Other Re;uirements
Are there any $A! dependencies before this enhancement can be completed#
15 7e Con=ig"ration o= ,ctions -ro=ile to manage te email creation 3rocess5
25 Start condition to 'e 3rovided '9 '"siness 3er =orm5
25 Correctness o= =orm de3endent on meas"re name cange enancement =or =orms tat incl"de
meas"res5
45 Email addresses are correct5
B5 C"stom ta'le to 'e con=ig"red
45 ,"toriEation o'Fects to 'e created
Related +'Fects are mentioned in Section 154
%#1, nte3ration Points
Are there any other processes+ob.ects impacted by this enhancement# "hich module#
7is enancement is triggered man"all9 '9 "ser5
,lso in some cases $ill 'e Man"al5
7ere is a nigtl9 'atc Fo' =or 'atc emails5
%#11 'dditional "otes
'f you have additional information+notes about this enhancement please document it here.
7is enancement $as $ritten $it te =ollo$ing re=erence doc"ments%
.oc . .ocument "ame Version
Re@"irements doc"ments CRM CR BB4 Electronic comm"nication 15415/ls/ 1541
-rocess Flo$ ,"tomatic email o= doc"ment I Conce3t"al v51505vsd 150
CRM CR 99:
lectronic comm%nication 0,:0,2ls2

A%tomatic email o4
doc%ment ; Concept%al /,0,1,/sd

246670381.doc 13 of 18

$ +usiness Rules
$#1 .ata Flo2 .ia3ram
'nsert a /isio iagram depicting the approach and detailed data flow. 0or complex flows, write a
narrative that spea%s to the diagram.
Process Flo2 .ia3ram 7For Reference8<


246670381.doc 14 of 18

$#% +usiness Rules for Enhancement
ocument the detail processing area requirements as well as business rules related to this enhancement.
N/
$#$ (ist of Standard Tables &sed for E4tension
A list of all standard $A! tables used for this extension should be given here.
1O Table "ame Table .escription
N, N, N,
$#- (ist of Custom S'P .ata Objects &sed
!rovide data definitions for custom $A! ata ,b.ects to be referenced by the program 1e.g. custom /iew
created to lin% to $A! database tables, custom tables, etc.2. 'f this is a custom table, be sure to indicate
the functional area and individual person who will own this table and the table contained in the table. 'n
the description include how the table will be populated along with how the table contents will be
maintained.

246670381.doc 15 of 18

- &nit Test .etails
(ist the test scenarios and data to be used to validate the development wor%.
Note:
Test Conditions
The 4ollo7ing table de.nes the test conditions,
; )est Conition !:pecte Results )este $y/Signoff Date
1 7rigger email to 'e sent =rom te service contract)order #ist o= emails $ere te start condition is met)not
maintained are listed
2 Select email to 'e sent $ere all 3artner ="nctions are
maintained $it email addresses
Email reci3ients! sender! email 'od9! s"'Fect line and
attacment are 3re3o3"lated
2 Select email to 'e sent $ere some 3artner ="nctions are not
maintained $it email addresses
,33lica'le $arning messages are triggered
4 Select email to 'e sent $ere all o= te 3artner ="nctions are
not maintained $it email addresses
,33lica'le error message is triggered
B Send email and navigate 'ac> to te Service Contract)+rder
to revie$ te re=erenced email
7e email is re=erenced =rom te Service Contract)+rder
eader and te email 'od9 can 'e revie$ed incl"ding
email reci3ients te email $as sent to as $ell as te
contents o= te attacments
4 Select attacments tat ave 'een 3re3o3"lated onto te
email 'e=ore sending
7e attacment can 'e revie$ed and te content
anal9Eed
246670381.doc 16 of 18

/ Securit5 1 Control Re;uirements
/#1 Securit5 Considerations
oes this enhancement require a custom 3ransaction Code to enable end user execution in
!roduction# 'f so, please wor% with the $ecurity 3eam to determine an appropriate 3ransaction Code
and enter it below
All CRM %sers 7ill re<%ire access to /ie7 all historical emails located in Transaction =istor6
assignment bloc( 4rom ser/ice contract transaction screen,
A restricted list o4 roles 7ill ha/e a%thori>ation to generate and send emails o%t o4 CRM,
Ne7 A%thori>ation ob"ect ?@_!ND_M&A 7ill be created, This ne7 A%thori>ation ob"ect along 7ith
e2isting a%th ob"ect CRM_#RD_PR 7ill be %sed to restrict %sers a%thorit6 to send email,
Roles 7ill be modi.ed to incl%de tcode to con.g%re c%stom table,
!lease provide a general description of the enhancement4s data restriction requirements.
<*ata Restriction>
/#% Control Considerations
"inancial/SO3 Impact
oes the enhancement have any impact to financial reporting# 'f yes, is the amount significant 1i.e.
greater than 567 million annually2# !lease provide an estimate.
No Financial)S+L im3acts $ere identi=ied =or tis enancement5
Regulatory Impact
oes the enhancement have any impact to regulatory compliance 1i.e. 0)*C, C!8C, etc2# 'f yes,
please provide a reference to the rule and describe the impact.
Re=er to 8Financial)S+L (m3act: a'ove5
Operational Impact
's the enhancement relied upon for a mission critical process or providing services to customers# 'f
yes, please identify the mission critical process and describe how this enhancement is used in the
context of this process.
No +3erational im3acts $ere identi=ied =or tis enancement5
246670381.doc 17 of 18

6 'uditin3 and Error 6andlin3 Re;uirements
6#1 Postin3 Errors Re;uirements
(hat inds o# errors are antici%ated) (hat needs to be done 'hen there are errors) $s
there a rule that can be used to re*run transactions 'ith error) +o' should errors in data
trans#ormation,ma%%in! be handled) Does the %rocess team need to revie' ever" error
%rior to re*run) Do records 'ith %ostin! errors have to be %rocessed manuall")
7e =ollo$ing is a list o= 3otential errors tat ma9 'e enco"ntered $en creating +"tgoing Email transaction5

N_C)*+_error
matri2,2ls2
6#% Error "otification Re;uirements
(hat error noti#ication is re-uired #or each t"%e o# error identi#ied) (hat deliver" mechanism
is used #or error re%ortin!,noti#ication) (ho needs to be noti#ied) (hen)
N),
6#$ +.C Session Re;uirements
Should transactions in error be saved in a BD. session in SAP) .an the sessions be
deleted a#ter success#ul %rocessin! or should the" be retained #or audit,reconciliation
%ur%oses)
No B*C session re@"irements are identi=ied at tis time5
6#- Reconciliation Re;uirements
+o' 'ould "ou reconcile data a#ter runnin! the inter#ace) Document all reconciliation
re-uirements here.
N),
6#/ Email Reports Re;uirements
Do re%orts need to be emailed , #a/ed to users) (h") Document the re%ort details alon!
'ith the list o# users 'ho 'ould need them.
No re3orts are re@"ired at tis time5
6#6 ReERun Re;uirements
Document ho' the inter#ace should be re*tri!!ered in the event o# #ailure or abend in the
middle o# %rocessin!& i.e. Manuall" re*run inter#ace 'ith same data or re*run 'ith onl"
un%rocessed data)
BS- 3age $ill 'e created to ena'le "sers to reIsend email ="nctionalit95

246670381.doc 18 of 18

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