TRAVELLERS

BASIC ENGLISH

EAN INTERNATIONAL
TEACHER:

CARLOS A. SIERRA

GUIDE 2
UNIVERSIDAD EAN

FACULTAD DE AMBIENTES VIRTUALES

NEGOCIOS INTERNACIONALES

AUTHOR:
MABEL STEPHANIE CUERVO

UNIVERSIDAD EAN
FACULTAD DE AMBIENTES VIRTUALES
NEGOCIOS INTERNACIONALES

BASIC ENGLISH
GUIDE 2

AUTHOR:
MABEL STEPHANIE CUERVO F

TEACHER:
CARLOS A. SIERRA

BOGOT D.C., OCTOBER 27 OF 2014

Index

Index...................................................................................................................................3
Abstract...............................................................................................................................6
Introduction.........................................................................................................................6
2. Vocabulary, Grammar and Listening..............................................................................7
2.1 Vocabulary................................................................................................................7
2.1.1 Open your Market Leader......................................................................................7
2.1.2 On page 53 of your Market Leader.....................................................................10
2.1.3 Develop exercises................................................................................................11
2.1.4 Go over................................................................................................................12
2.2 Grammar.................................................................................................................13
2.2.1 Watch the following video....................................................................................13
2.2.2 Open your Market Leader book on pages 38 and 39..........................................13
2.2.3 Open your Market Leader book on page 41........................................................15
2.2.4 Complete exercises.............................................................................................15
2.3 Listening..................................................................................................................18
2.3.1 Open your Market Leader book on page.............................................................18
3. Reading, Speaking and Writing....................................................................................20
3.1 Reading...................................................................................................................20
3.1.1 Go over................................................................................................................20
3.1.2 Develop exercises...............................................................................................20
3.1.3 Send the answers in the Word file.......................................................................22
3.2 Speaking and Writing..............................................................................................22
3.2.1 Enter Forum 1 and follow the instructions to participate.....................................22
3.2.2 Open your Market Leader book on page 59........................................................22
3.2.3 Go over................................................................................................................23

3.2.4 In the same groups..............................................................................................23

3.2.5 In your Facebook profile......................................................................................25
4. Project (Stage 2)..........................................................................................................25
4.1 Final project (Stage 2)............................................................................................25
4.1.1 Work in the same groups.....................................................................................25
4.1.2 Create a timeline..................................................................................................25
4.1.3 Include the timeline in your blog..........................................................................25
4.1.4 In the face to face session...................................................................................25
Referencias Bibliogrficas................................................................................................26

GUIDE 2

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Abstract
For the preparation of this paper, we were immersed in the vacation plans and
business trips that we do. It was very interesting for us to know the details of planning
the trip such as departure times and routes.
It is necessary to investigate the place we are going to visit, how long the journey
it will take, local climate and learn about the people with whom we will share our leisure
time. This paper aims to show an uncomplicated way how to comply social events while
enjoying other activities during the trip.
It is recommended to pack only what is necessary to keep luggage lightweight
without forgetting important stuff like laptops cables, phone and meetings agenda
because it can be a hard time without them. Always remember to enjoy your trips even
though they are only for work.
Key words: plans, vacation, business, luggage.

Introduction
One of the most rewarding experiences for the soul is traveling because it is a
great way to know about new places, please the eye with new images and landscapes
and that is precisely what this paper is about, we will discuss how to function in a proper
and effective way in an air or ground transport terminal. It is a plus trying to learn the
local language in order to get a good ear to understand what local people are saying at
the same time that we improve our pronunciation. This guide is focused on an event that

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all humans do "traveling" and everything that involves it. Starting on the basic
communication to provide or ask for information knowing that this is vital to get along all
the way and have a pleasant stay.

2. Vocabulary, Grammar and Listening

2.1 Vocabulary
2.1.1 Open your Market Leader book on page 37 and develop exercises A, B and
D on travel details (use tracks 1.55-1.58 in your CD to develop these exercises).
A CD1.55-1.58 Listen to each part of the recording. Then answer these questions
Part 1
1. What time is the next train to Manchester?
The next train to Manchester is at 14:40
Part 2
2. Which flight is boarding at gate 23?
The flight JA327 is now boarding at gate 23
Part 3
3. What time does train leave?
Leaves at 14:16
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4. Which platform does it leave from?
From platform 5
Part 4
5. The passenger chooses a flight. What time does it leave?
There are leaves at 09:30am and 03:30pm
6. When does the flight arrive?
The flight arrive at 11:45
7. What is the flight number?
The flights number is BA341
8. Which terminal does it leave from?
From the platform 5

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B People often do these things when day travel. Match the verbs (1-5, 6-10) with
the correct phrases (a-e, f-j).
1. Buy
2. Confirm
3. Collect
4. Go through
5. Queue
6. Watch
7. Take
8. Book
9. Do
10. Check in

a)
b)
c)
d)
e)
f)
g)
h)
i)
j)

Security
A ticket
At the check in
Their flight
Their luggage
A hotel room
Some shopping
At the hotel
An in-flight movie
A bus or taxi

11. D Complete the sentences below using the nouns from the box

12. Bill

booking

passport
13.

call

password

At the ticket office

1. I need to change my booking

2. Is there a direct flight?

centre
receipt
16.

flight

luggage

reservation

seat

At the check in desk

3. Can

take

this

hand

luggage?
4. Can I have an aisle receipt?
5. Which way is passport

14.

control?
15.
17.

In a taxi

6. Please take me to the city centre

7. Can I have a bill, please?
8. I have a reservation for two nights. My names Burkhardt.
9. Can I have an alarm call at 6:45, please?
10. Im checking out today. Can I have the seat, please?
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11. Can I have the password for the Wi-Fi, please?
18.

2.1.2 On page 53 of your Market Leader book, develop exercises A to C on

choosing products.
19.

A Read the Elise sales advert below and find expressions which mean the

following.
1. There are some good offers great deals on all home cinema, audio and TVs
2. The buyer pays only a small amount of money at the beginning interest-free
credit
3. The buyer pays some money every four weeks for a year pay 100 now
followed by 12 monthly payments
4. There is no cost for transporting the goods to the buyer free delivery
5. It doesnt cost extra to pay over months low deposit
20.
21.
22.
1.
2.
3.
4.
5.

B Read these sentences. Does a buyer (B) or a seller (S) say them?
We offer great deals (S)
Id like to place an order (B)
Do you give a guarantee? (B)
Id like to compare prices (B)
Are the goods in stock? (B)

6. Can you pay a deposit? (S)

7. We always deliver on time (S)
8. Can
I
make
monthly
payments? (B)

9.
10.

C CD1.73 Listen to a conversation between a buyer and seller. Underline

the correct answers to these questions.

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1. Which model does Karl want?
2. How long is the guarantee?
3. How much deposit is needed

6.
a)
b)
c)
d)
e)

for large orders?

4. What does the seller say is a
large order?
5. Does the seller always have

PS7/TX7
Three years/two years
15% / 10%
Over 50 units/over 25 units
Yes/no

goods in stock?
7.

2.1.3 Develop exercises A and B on page 56 of your Market Leader

book.
8.
9.
10.

A Use words from the box to complete the Dart leaflet bellow.

11. Discount

free

period

price

save

12. Dart Car Hire

13.

Join our Car Hire Gold Club today

As a Gold Club member

you..
14.

Save up to 50% on selected

16.

Period insurance and unlimited

models
15.
Three days for the discount of

mileage
17.
Extra 10% free until the end of

two

July
18.

For a limited price only

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19.
20.

22.

Dont wait for a piece of paper

Get free hire days or airline miles

when you return the car we e-mail you

as your reward
21.
Can use our express service,

a detailed receipt

available at all international airports in

the country
23.
24.
B Decide whether these sentences about the Dart leaflet are true (T)
1.There is a an extra cost for insurance (F)
2.The costumer can get some deals for half price (T)
3.The price is cheaper if the costumer is quick (F)
4.The offer is for the whole year (F)
5.Gold Club members have a choice of reward (T)
6.Gold Club member get theirs receipt by express post (F)
25.

2.1.4 Go over learning object 1 and play the Hangman Game.

26.

2.2 Grammar

27.

2.2.1 Watch the following video. There is and there are

(explanation). http://goo.gl/74jCHx
28.
2.2.2 Open your Market Leader book on pages 38 and 39: Develop
exercises A, B, C and F of Language Focus 1.
29.
A Ask people in your class about the languages they can speak.
30.

Erika Jackson (EJ) Stephanie Cuervo (SC)

31.
SC: Hi, Erika.
32.
EJ: Hi, Stephanie, How are you?
33.
SC: Im fine, I study my language lesson
34.
EJ: Oh! What is the language?
35.
SC: It is a German language I love it, but is very difficult. Can you
speak French language?
36.
EJ: No, I cannot, but I study Portuguese and English language, I like
it so much.
37.
SC: Oh! Is great, I cannot speak Italian language because I dont
like. But the languages are difficult in some cases?
38.
EJ: Oh, sometimes but they are amazing and Im happy
39.
SC: I know, because Im happy too.
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40.
EJ: Ok Stephanie, see you later and you learn much.
41.
SC: Ok, Erika bye.
42.
43.
44.
B Put this dialogue into the correct order
45.
Paul: Hi, Judith. (3)
46.
Judith: Well, I can do Thursday, but Friday is Ok (6)
47.
Paul: Paul Robinson speaking (1)
48.
Judith: Oh, hello Paul. This is Judith Preiss here (2)
49.
Paul: Im sorry, Judith, I cant. but I can make Thursday or Friday (5)
50.
Judith: Paul, Im calling about that meeting. Can you make
Wednesday? (4)
51.
Paul: Of course, I can pick you up from the station if you like (9)
52.
Judith: Ten oclocks fine. Oh, and can I bring my colleague,
Sabrina? You met her at the conference (8)
53.
Paul: Ok. Friday it is. Can we meet in the morning say 10 oclock?
(7)
54.
Judith: Great. See you on Friday. Bye (10)
55.
C CD1.61 Listen to the second part of the interview and check your
answers to exercise B
56.
F Complete the e-mail that Judith writes to Sabrina about the
arrangements.
57.
To: Sabrina Monti
58.
From: Judith Preiss
59.
Subject: Meeting with Paul Robinson
60.
Sabrina I called Paul Robinson about the meeting. He says he
cannot make it on Wednesday but he can do make at 10 oclock. He says of
course you can come with me! And he can pick us up from the station. Can you
text me today and let me know if Friday is still Ok for you? I dont think we need to
meet before to Friday. We can go through my notes for the meeting on the train.
61.
See you then, Judith
62.
2.2.3 Open your Market Leader book on page 41: Develop exercise
A of Language Focus 2.
63.
A Complete these sentences with the correct form of there is or
there are.
1.
2.
3.
4.
5.
6.

Its a very small airport. There arent any shops in the terminal
Is there a problem with my ticket?
There are not any aisle seats available.
There is a stopover in Frankfurt.
Are there any flights to Zurich tonight?
Im afraid there is a flight to Warsaw this afternoon.
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7. There are two cafs in the terminal.
8. Are there any buses from the airport to the city centre?
64.

2.2.4 Complete exercises A to C on page 55 and A to B on page 57

of your Market Leader book.

65.
A CD1.74 Listen to how the ed endings of these verbs are
pronounced.
1. Saved; delivered /d/ 2. Launched; worked /t/ 3.Decided; visited /Id/
66.

B CD1.75 Listen and put these verbs into the correct group from Exercise

A.

67. Started finished advised lived wanted opened missed

booked invited
68.
69.
70.

1 /d/ lived, opened

2 /t/ finished, missed, booked, advised
3 /Id/ started, wanted, invited
71.
C Complete this sales report. Use the past simple of the verbs in

brackets

72.
73.

Report on sales trip South Korea

Last December I visited (visit) our major customers from big

department stores in South Korea.

74.
I arrived (arrive) In Seoul on Monday 5 th December. The next day, I
met (meet) Mrs. Kyoung Ai Lee in Seoul. On 7 th December, I made (make) a
presentation to Mrs. Lees sales staff on our products and advised (advise) them
how to display them.
75.
The following day I went (go) to Busan, and our agent introduced
(introduce) me to Mrs. Ha, the chief buyer of a new department store in the city.
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She asked (ask) me to send her 500 brochures. I gave (give) her some samples
of our products. I flew (fly) back to head office in Paris on 9th December.
76.
A Underline the correct words to complete this article (Page 57)
77.
Christian Sanchez graduated from Tufts University at/on/in 2001,
with a degree in chemistry. As part of his course, he did an internship at Merck
for/during/in eight months. After his degree, Merck offered

him

permanent job as a chemical analyst at the companys

research centre in New Jersey. He worked there from 2001
to 2003 during/for/on his time at Merck, Christian realized

to

wanted to change career, so he decided to do an MBA. in/on/for May 2004, he

started a two-year MBA, he enjoined the sales team at Johnson & Johnson
in/on/for 15th September 2006. Two years since/ago/last, he became the
Regional Sales Manager for the Americas. last/first/next month, he accepted an
exciting new job as Country Manager in Argentina.
78.
B CD1.79 Mikael Ohlsson is the CEO of furniture retailer IKEA.
Listen to an interview about his career and complete the missing information in
these notes.

79.

PROFILE

80.
81.

Born: 27th December, 1957

Education: Studied industrial

design

at

Linkping University
82.
Career in IKEA

1979 Worked as carpet salesman,

Linkping store, Sweden

1981 Became Store Manager,
Sundsvall, Sweden

1984-1988
Did management jobs in training

and Marketing
1988 Got a job Belgium as
Manager
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1991-1995 Worked as Country

Manager, Canada
1995 Became Managing Director,
Sweden

83.

2000-2009

Was

Regional

Manager for Southern Europe

and North America

2009 Named CEO

2.3 Listening

2.3.1 Open your Market Leader book on page 38 and develop exercises A to C on
listening.
A CD1.59 Listen to the first part of an interview with Liz Cred and answer these
questions
1. What does she travel to a) Amsterdam? b) Singapore and Chicago?
She does travel to Amsterdam for business, and she does go to Singapore to visit her
collages
2. How often does she travel to a) Amsterdam? b) Singapore and Chicago?
She travels frequently to Amsterdam for work. She sometimes travels to Singapore to
visit her colleagues
3. What is Lizs favorite business location, and why?
Her favorite place is in Singapore, because this location is based in old town and she
likes to experiences living in this place.

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C CD1.60 Listen to the second part of the interview and check your answers to
exercise B
B Liz says she likes flying business class and she likes staying in the same hotel.
In pairs, predict why she likes doing those two things
She likes flying business class because she enjoys eating and hanging out at the
lounge before her boarding time.
She enjoys staying in the same hotel because people who works in there
recognize her and remembers little things such as her favorite drink.2.3.2 Develop
exercises A to C on page 56 of your Market Leader book.
A In pairs, discuss these questions
1 What advice would you give to new sales staff?
Learn about all products characteristic, and be on time to work, great costumer services
and understanding of their needs.
2 What mistakes do salespeople often make?
Forget about costumers needs and lack of interest to provide enough information about
products or services
B CD1.76 Listen to Ros Pomeroy, a management consultant, answering the
questions in Exercise A complete each gap with a word.

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Be patient
Take time to build relationship
Make sure you fully understand the product or service you are selling.
Do not try to sell something to a costumer that they do not actually need or want
Take time to understand what the customer wants
Customers like to be listened to
C CD1.77 Listen to Ros talking about what being a successful buyer involves.
Number her points in the order in which she mentions them
a) Asking for a written quotation (4)
b) Being prepared to walk away from the purchase if you are not happy (5)
c) Working out the maximum price you are prepared to pay (2)
d) Looking at ways of getting additional extras or discounts (6)
e) Contacting several different suppliers (3)
f) Doing a lot of preparation (1)

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3. Reading, Speaking and Writing

3.1 Reading
3.1.1 Go over learning object 2 to get familiar with 10 tips to improve reading
skills.
3.1.2 Develop exercises A, D, E and F on pages 40 and 41 of your Market Leader
book. Send the answers in a Word file corresponding to Study Guideline 2.
A What kind of hotel do you like to stay in when you are on holiday or on business
If I am in a business trip, I would like to stay in a hotel near downtown or close by
the meeting location. When I am on a holiday trip I would like to stay close to the main
attractions and restaurants because I enjoy eating their local food and visiting famous
local places.
D Take turns to ask and answer questions about the Holton Tokyo
1. Check your e-mail in your room?
A: Can you check your e-mail in your room? B: Yes, you can
2. Swim outside at the hotel?
B: Can you swim outside at the hotel? A: No, you cant
3. Play tennis at the hotel?

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A: Can you play tennis at the hotel? B: Yes, you can
4. Eat Chinese food in the Musashino?
B: Can you eat Chinese food in the Musashino restaurant? A: Yes, you can
5. Host a dinner for 1,500 people?
A: Can you host a dinner for 1,500 people? B: No, you cant
6. Use the health club at night?
B: Can you use the health club at night? A: Yes, you can
7. Get from Narita Airport direct to the hotel?
A: Can you go from Narita Airport direct to the hotel? B: Yes, you can
E Answer these questions
1. How far is the hotel from the Shinjuku shopping area?
Shinjuku shops are a 10-minutes walk from hotel
2. How long is the business center?
There is also a 24-hours business center
3. How long does it take to travel from Narita Airport to the hotel?

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It takes about two hours
F Match the words on the left (1-6) to the words on the right (a-f) to make word
partnerships from the text
1. Business
2.
3.
4.
5.

Indoor
Sightseeing
City
Internet
7.

6.
a)
b)
c)
d)
e)
f)

Meeting
views
rooms
district
pool
tours
access

3.1.3 Send the answers in the Word file corresponding to Study

Guideline 2.
8.

3.2 Speaking and Writing

9.

3.2.1 Enter Forum 1 and follow the instructions to participate.

10.

3.2.2 Open your Market Leader book on page 59 and read case study 6. In

groups (same project groups), prepare a power point presentation with sound in which
you describe (do not read) each one of the three products and show the decision your
group made. Give reasons for your choice (Task 3 and 4 on page 59). All members of
the group have to participate in the recording.
11.

3.2.3 Go over learning object 3 and get familiar with punctuation marks

(part 1).

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12.

3.2.4 In the same groups, develop the writing activity on page 59: write a

formal email (100- 130 words). Although the speaking and writing activities are group
activities, each member of the group must include the email in the word file and upload
the ppt when sending all activities related to learning guideline 2.
13.
14.

AVIANCA S.A.

15.

From: Stephanie Cuervo

16.

To: Mr. Andres Santamaria

17.

I am contacting you today to request information on your new fit menu

Organic Life aircraft meals. Our airline Avianca offers snacks in our national flights and
a full menu, on international destinations. We are seeking to increase our menu and
offer healthy choices. We are interested in finding out about your new catalog items of
2014 as well as the listing prices of the Organic Life line.
18.

I would like to know if is possible to get a sample of catering menu, also in

case of placing an order how long it will takes for us to receive the delivery. I truly
appreciate your attention and consideration to my requests.
19.

I look forward to hearing from you soon.

20.

Regards

21.

Stephanie Cuervo
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22.

Logistics Manager

23.

Avenida ElDorado N 59-15

24.

Bogot, Colombia
25.

26.

3.2.5 In your Facebook profile, write a one-paragraph composition

describing the best holidays you have ever had. Bear in mind the following aspects and
include pictures

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27.

4. Project (Stage 2)

28.

4.1 Final project (Stage 2)

29.

4.1.1 Work in the same groups of 3 or 4 people (of study guide 1).

30.

4.1.2 Create a timeline to describe from 8 to 10 important events in the

history of the company. Do not copy information from internet.

31.

4.1.3 Include the timeline in your blog and paste the link of your blog on the

Word file. Although it is a group activity, each member of the group must paste the link in
the individual word file
32.
33.

http://aviancaenglisproject.wix.com/e-portafolioean

4.1.4 In the face to face session, you and your group will deliver a 20

minute formal oral presentation. Although you will be allowed to use support material for
this presentation (your blog), you will not be allowed to read all the information.

34.

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35.

36.
37.

Referencias Bibliogrficas

Cotton, F. &. (2013). Elementary Market Leader. Pearson Education Limited.

38.
39.