17/12/2014

ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"

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Tianyu X
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Error:25004
Error 25004. The product key you
entered cannot be used on this
machine

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Microsoft Office > Office 2010 Planning, Deployment, and Compatibility

Question
When I tried to install Office 2K10 in a freshinstalled WinXP Sp3 an error was occurred as stated.
Is there any solutions?

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Error installing Office 2013 on Server

2012 R2 RDS Error 25004: the
product key you entered cannot be
used on this machine
unable to install ms office pro plus
2013 trial error messageError
25004.The product key entered
cannot be used on this machine.

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Problem installing Office 2010: "Error

25004. The product key you entered
cannot be used on this machine"

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Problem installing Office 2010: "Error
25004. The product key you entered
cannot be used on this machine"

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Saturday, May 22, 2010 5:31 AM

Powered

15 Points

Answers
The full error text is as follows:

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Error 25004: The product key you entered cannot be used on this machine. This is most likely due to
previous Office 2010 trials being installed. System error: <hresult>
The key you are currently trying to install with, is an Office Professional Plus Trial key. A machine will
allow one Professional Plus Trial key installed on it ever. Meaning you can install a trial on a machine,
used it for some time, uninstall Office. When you go back to the Microsoft website and get a new key,
the second installation will be rejected with the above error message.
If this is not how you ran into the situation, please let us know the exact System error: <hresult> in
the above error message.

Marked as answer by

Jennifer Zhan

Monday, May 31, 2010 8:35 AM

Friday, May 28, 2010 7:42 PM

Tianyu X MSFT

35 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
DearPowered,

TheissuemayoccurwhenthepreviousOfficefilesonthecomputerarenotcompletelyuninstalled,suchasOffice

1
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2010beta.WecantrytocompletelyuninstallOfficeprogramandtheninstallOffice2010again.

First,pleasegotoStart>ControlPanel>ProgramsandFeatures(Add/RemoveProgramFiles),LocatetheOffice
programanduninstallit.

Then,youcantrytomanuallyuninstallOfficeprogramsbythestepsbelow:

1.DownloadandinstalltheWindowsInstallerCleanupUtility.
http://download.microsoft.com/download/E/9/D/E9D803557AB445B880E8983A48D5E1BD/msicuu2.exe

2.AfteryouinstalltheWindowsInstallerCleanUpUtility,clickStart>AllPrograms>WindowsInstallCleanUp.
3.HighlightMicrosoftOffice2010entryinthelistandthenclickRemove.QuittheUtility.

Note:IfyouhavegotanyotheroldorredundantofficeentriessuchasOffice2007orotherOfficestandalone
products,suchasVisiointhelist,pleaseremovethemtogether.

4.Closeallapplications.
5.ClickStart>Run,type"regedit"(withoutthequotationmarks)andpressEnter.

6.Expandtheregistrytreeontheleftpaneandlocatethefollowingtworegistrysubkeys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7.RightclickonthisregistrysubkeyandclickDeletetodeletethosekeys.
8.OpenWindowsExplorer,andthenbrowsetothe"C:\ProgramFiles"folder

Ifitexists,renamethe"MicrosoftOffice"to"MicrosoftOfficeOLD"
Ifitexists,rename"OfficeUpdate"to"OfficeUpdateOLD"
Ifitexists,rename"OfficeUpdate14"to"OfficeUpdate14OLD"
Ifitexists,rename"OfficeUpdate12"to"OfficeUpdate12OLD"

9.ClickStart>Run,type"%Temp%"(withoutthequotationmarks)andpressEnter.

10.EmptytheTempfolder.

Note:Ifsomefilescan'tbedeleted,pleaseskipthem,whichdon'tinfluencetheresultofthetroubleshooting.

11.EmptytheRecycleBin.

12.Restartyourcomputer.

13.TrytoreinstallOffice2010again.

Pleasetakeyourtimetotrythesuggestionsandletmeknowtheresultsatyourearliestconvenience.Ifanythingis
unclearorifthereisanythingIcandoforyou,pleasefeelfreetoletmeknow.

BestRegards,

SallyTang

Monday, May 24, 2010 9:25 AM

Sally Tang

6,435 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
Just physically purge all the Office apps, folders, registry and restart the Workstation
but still got the error message at the end of the installation

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Tuesday, May 25, 2010 3:11 AM

Powered

15 Points

DearPowered,

Iamsorrytohearthattheproblempersists.Tobettercheckthesituation,Iwouldliketoconfirmwhereyougetthe

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Officeprogramandtheproductkey.IsittheOffice2010RTMversion?

PleasemakesuretheproductkeyisassociatedwiththeOfficeprogram.Forexample,ifthisisanOfficesuite,the
productkeyshouldalsobethekeyforthesuite.

BestRegards,

SallyTang
Tuesday, May 25, 2010 8:46 AM

Sally Tang

6,435 Points

I've download the Trial version and got following key from your site:
729X42MYGXT6DPHY3R78FDBPG

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Tuesday, May 25, 2010 8:54 AM

Powered

15 Points

What was the URL that you downloaded Office from?

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Ted Way [MSFT], Program Manager, Microsoft Office: Enterprise Licensing, Group Policy, and 64bit
Office
Wednesday, May 26, 2010 12:17 AM

Ted Way Microsoft MSFT

2,890 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
I downloaded from this

http://technet.microsoft.com/enus/evalcenter/ee390818.aspx

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Anyway I get hold on this temporary

Wednesday, May 26, 2010 10:20 AM

Powered

15 Points

Exactly the same issue for me on Windows 7 x64 !

Wednesday, May 26, 2010 12:19 PM

Feyroce_X Myrosoft AG

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HiPowered,

IsyourWindowsXPsystem32bitversion?Also,didyoudownloadthe32bitversionoftheOfficeProfessionalPlus

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2010program.

Forthedetailedinformationaboutthesystemrequirement,youcanrefertothisarticle:
http://technet.microsoft.com/enus/evalcenter/ee390818.aspx

Regards,

SallyTang

Thursday, May 27, 2010 9:28 AM

Sally Tang

6,435 Points

Is this the first time you've tried to install the key? Or have you already installed the key, and you're
trying to enter the key again?

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Ted Way [MSFT], Program Manager, Microsoft Office: Enterprise Licensing, Group Policy, and 64bit
Office
Friday, May 28, 2010 7:34 PM

Ted Way Microsoft MSFT

2,890 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
The full error text is as follows:

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Error 25004: The product key you entered cannot be used on this machine. This is most likely due to
previous Office 2010 trials being installed. System error: <hresult>
The key you are currently trying to install with, is an Office Professional Plus Trial key. A machine will
allow one Professional Plus Trial key installed on it ever. Meaning you can install a trial on a machine,
used it for some time, uninstall Office. When you go back to the Microsoft website and get a new key,
the second installation will be rejected with the above error message.
If this is not how you ran into the situation, please let us know the exact System error: <hresult> in
the above error message.

Marked as answer by

Jennifer Zhan

Monday, May 31, 2010 8:35 AM

Friday, May 28, 2010 7:42 PM

Tianyu X MSFT

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35 Points

I'm having the same issue on a brand new Dell studio XPS 64 bit. It's never had Office installed, I've
followed the instructions shown here http://www.programimi.com/2010/04/26/fixproblems
upgradingoffice2010betatortmfinalrelease/ which have apparently fixed a lot of peoples issues,
but I'm having no joy!

Has anyone got another fix for this please!!!!!

Thursday, June 17, 2010 12:14 PM

Thistlescot

0 Points

ME TOO AHH!!!! I swear I deleted every Office file there is and I ran both cleanup untilies and click to
run clean ups too! And nothing I was on the beta version of Office 2010. But it won't let me do a free
trial : I'm worried If I do buy this online it will do the same thing :

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Sunday, June 20, 2010 12:44 AM

sublime2010

0 Points

helow miss SallyTanghmmmivewonderedthaticannotdeletetheseregistrysubkeys

HKEY_LOCAL_MACHINE\Software\Microsoft\Officehmmmitssomethingsayscannotdeleteoffice:errorwhile
deletingkey.hmmmplshelpmeandalsoaboutthiserror...

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Error 25004. The product key you

entered cannot be used on this
machine". this is most likely due to
previous Office 2010 Trials being
installed. system error: hmmm i
cannot use the trial version of the
office 2010 hhuhuhuhhuh
Sunday, June 20, 2010 2:01 PM

rjtechne

0 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"

helow miss SallyTanghmmmivewonderedthaticannotdeletetheseregistrysubkeys

HKEY_LOCAL_MACHINE\Software\Microsoft\Officehmmmitssomethingsayscannotdeleteoffice:errorwhile

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deletingkey.hmmmplshelpmeandalsoaboutthiserror...

Error 25004. The product key you

entered cannot be used on this
machine". this is most likely due to
previous Office 2010 Trials being
installed. system error: hmmm i
cannot use the trial version of the
office 2010 hhuhuhuhhuh
Yeah I got the same thing too...
Sunday, June 20, 2010 4:24 PM

sublime2010

0 Points

really?????hjmmmm i nid to fix that and run in my system so that i can see the new features and
evaluate it first before i buy that in the market uhuhuhuhuhuhuh plssssss hellllppppp!!!!!

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Monday, June 21, 2010 10:59 AM

rjtechne

0 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"

helow miss SallyTanghmmmivewonderedthaticannotdeletetheseregistrysubkeys

HKEY_LOCAL_MACHINE\Software\Microsoft\Officehmmmitssomethingsayscannotdeleteoffice:error

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whiledeletingkey.hmmmplshelpmeandalsoaboutthiserror...

Error 25004. The product key you

entered cannot be used on this
machine". this is most likely due
to previous Office 2010 Trials being
installed. system error: hmmm i
cannot use the trial version of the
office 2010 hhuhuhuhhuh
Yeah I got the same thing too...

I have the exact same error. However I installed Office Professional Plus 2010 14.0.4730.1010 from
Technet thursday last week, then uninstalled it as I thought the install file had errors. I then
downloaded Another trial but then with a different serial but it won't let me install. I did a complete
purge of the entire system all office files except for HKLM/software/microsoft/office which cannot
be deleted. I just want to know if there is a way to find that original trial key cuase i have like 20+ left.
Tuesday, June 22, 2010 3:39 AM

LGLiNK

0 Points

The full error text is as follows:

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Error 25004: The product key you entered cannot be used on this machine. This is most likely
due to previous Office 2010 trials being installed. System error: <hresult>
The key you are currently trying to install with, is an Office Professional Plus Trial key. A machine
will allow one Professional Plus Trial key installed on it ever. Meaning you can install a trial on a
machine, used it for some time, uninstall Office. When you go back to the Microsoft website and
get a new key, the second installation will be rejected with the above error message.
If this is not how you ran into the situation, please let us know the exact System error:
<hresult> in the above error message.

Me too !!!
I downloaded Office 2010 From Microsoft !!!
What must i do ???
Help me !!! :
My OS is Windows 7 Ultimate 32 bit !!!

Tuesday, June 22, 2010 7:31 PM

Vic.itbk

0 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
I do have the same problem, I downloaded Office 2010 Professional on 6/20 and still struggling with
the installation.

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FYI, I dont have any office folder in Program files nor in Registry. Did a sweep with CCleaner as well,
no luck!
I really wanted to know whether there is any option to regenerate that trial key from the Microsoft
downloads section It looks like a bunch of keys generated during a particular period has caused the
issue... Just guessin...
More Info: OS is XP SP3 Guest in Mac OSX 10.6.4 Host Running inside parallels

Wednesday, June 23, 2010 4:42 AM

Rajiv Vishwa Infosys Technologies Ltd

0 Points

Same problem here as well. The only version of 2010 I had installed prior to this was the beta.
Maybe they consider the beta itself as a "trial version"?

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Saturday, June 26, 2010 3:30 PM

Kelly Stanonik

0 Points

Rajiv Vishwa Infosys Technologies Ltd

0 Points

No answer?? Anyone??
Sunday, June 27, 2010 4:38 AM

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Yes, this problem needs an answer, it will not just go away. I am sitting here a fully paid and
registered user of Office 2007 who was testing Office 2010 BETA without any version of Office now
because Microsoft couldn't handle an upgrade, or more accurately because their COPY PROTECTION
is BREAKING THINGS. Arrgggg.

Sunday, June 27, 2010 6:55 AM

Kelly Stanonik

0 Points

I am really in the dark here.

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I have a clean installation of windows 7 ult /32 and installed the demo. I had a small problem so i
removed and wanted to install it again. All I get is the shitty error. I have erased everything in the
registry that has "office" on it, erased the temp etc. Still to no avail.
I feel like we are being ignored here a little. Kind of reminds me of MSoft's standards in the 90's. Is it
really so difficult to allow setup to reenter a key as long as the first one hasn't expired? Even a
immature programmer like myself could handle that.

So please give us a solution that works

Sunday, June 27, 2010 10:26 AM

Susan Scult The Mir Yeshivah in Jeru...

0 Points

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Being ignored more than a little. This thread was started on May 28 and it's almost a MONTH LATER.
I guess the Microsoft answer is that you should just buy the product and once you are dealing with a
production code instead of a trial code it will "probably" work. No thanks let's get this working as
promised right now.
Sunday, June 27, 2010 11:42 AM

Kelly Stanonik

0 Points

We little people in our righteous might will fight through to absolute victory!

So M$oft give us an answer

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Sunday, June 27, 2010 12:36 PM

Susan Scult The Mir Yeshivah in Jeru...

0 Points

Same error here, not getting a reply anywhere. Never installed any upgrades. Ugh, I have just had
problems every time I upgrade a Microsoft upgrade. The email support told me "You don't need to
uninstall 2010, if you want to keep it." Which wasn't even close to the question...

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Can someone help us with this so we can pay youMsoft money to upgrade?

Wednesday, June 30, 2010 12:51 PM

jacobwh

0 Points

Tried all the suggestions running fixit to remove installation, deleting temp files, removing registry
entries no luck. Could trial rely on some hidden file that is checked by MS installer that is not
removed by "fixit"? Also MS please stop sending me emails asking about how my trial is going.

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Wednesday, June 30, 2010 2:04 PM

moscow

175 Points

The comment in this thread that is marked as the answer ISN'T the answer. It is suggesting that a
previous copy of Office 2010 Professional Plus Trial was installed, removed and then reinstalled. For
myself it was the BETA of 2010 then the trial of the release version that isn't working. For others they
are getting this error message even on "new" installs. This thread needs to be marked unanswered
and get some MS attention.
Monday, July 05, 2010 2:11 AM

Kelly Stanonik

0 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
they really should!
WHY DID THEY JUST ADDED A FEATURE THAT CAN KEEP BOTH PROGRAMS!

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know look what they made me do,, i UNInstalled all previous programs
NOW IM STUCK!! AND UNABLE TO DO MY POWERPOINT PROJECT!!!! THAT IS DUE NEXT WEEK!!!!!!!!!
GRRRRRR.........

Wednesday, July 07, 2010 12:35 PM

yenantwin

0 Points

Chadi_W7

0 Points

Same problem.

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Although it would not allow me to delete

HKEY_LOCAL_MACHINE\Software\Microsoft\Office(evenafterareboot)
Saturday, July 10, 2010 10:22 PM

How is this error message even possible with Office 2010? There were NO PREVIOUS Office 2010
trials available to be installed besides the beta. For someone transitioning directly from the beta to
the trial shouldn't there be a fix?

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Sunday, July 11, 2010 9:10 AM

Kelly Stanonik

0 Points

same here, school is starting tomorrow and I can't imagine working with no office.
Sunday, July 11, 2010 1:12 PM

Yue Gates

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0 Points

Hahaha : Just got this from Microsoft:

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"We'rewritingtoremindyouthatyourfreetrialperiodhasnowended.Youmustupgradetothefullversionto
continueusingOffice2010."

GoodoneMS!

Wednesday, July 14, 2010 10:35 AM

Kelly Stanonik

0 Points

John Smithss

0 Points

Same thing for me with a fresh install of Win7 64 bits !

Wednesday, July 14, 2010 1:40 PM

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
I'm getting this problem too.
I have Office Small Business 07. Downloaded the Office 2010 trial, installation froze halfway through.

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Used the Fixit to remove all traces of the install before starting again, but I still get this message, even
with a different 2010 product key.

Thursday, July 15, 2010 3:41 AM

abkate

0 Points

Please try running Office rearm:

http://technet.microsoft.com/enus/library/ee624357.aspx#section4

The easiest way to do it is to open an elevated command prompt, then go to the folder:

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C:\%Program Files%\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\

This will be in the "Program Files x86" folder if you're running 32bit Office on 64bit Windows. If
you saved to another drive other than C, then use the correct drive letter.
This will allow you a grace period to run the Office trial.
Ted Way [MSFT], Program Manager, Microsoft Office: Enterprise Licensing, Group Policy, and 64bit
Office
Wednesday, August 04, 2010 12:23 AM

Ted Way Microsoft MSFT

2,890 Points

I didnt have this file on C:\%Program Files%\Common Files\Microsoft

Shared\OfficeSoftwareProtectionPlatform\

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And i installed Office 2010 on a fresh install with no other Office installation previously done !
Anyone can help ?

Thank

Monday, August 09, 2010 6:42 PM

John Smithss

0 Points

WTF!!! I mean, c'mon, this is BS. First I get an error trying to install because I'm running security
software on my computer... then when I remove that from start up and try to install again, it tells my
that I can't because the SN I am using is already installed on my machine.

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This is the worst product installer I have seen yet from MS. I can guarantee that I will not be
"purchasing" this version of office to use it.
Like, it's now August and there is still no fix for this. Absolute BS!!!

Sunday, August 22, 2010 7:09 PM

Krutonious

0 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
I totally agree !

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APPLE and its MacbookPro at least have the courtesy , to help students out. They try and fix the
problem without any hassles!

Saturday, September 25, 2010 6:04 PM

sonyabhi

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0 Points

I have a similar problem. I get the install error when trying to install software purchased from
Microsoft via Digital River. The problem started for me when I uninstalled office 2010 from the "D"
drive, backed up all of my files and deleted the "D" partition. I then merged the free space with my
"C" drive and now I can not reinstall. i have tried every step here multiple times as well as a few
others in various forums from Microsoft... Please Help.
Monday, September 27, 2010 10:01 PM

Jaredwgolf

0 Points

I didnt have this file on C:\%Program Files%\Common Files\Microsoft

Shared\OfficeSoftwareProtectionPlatform\

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And i installed Office 2010 on a fresh install with no other Office installation previously done !
Anyone can help ?

Thank

Are you running 32bit Office on 64bit Windows? You may want to check the "C:\Program Files
x86" folder. The rest of the path is the same.
Ted Way [MSFT], Program Manager, Microsoft Office: Enterprise Licensing, Group Policy, and 64bit
Office
Monday, October 11, 2010 3:03 AM

Ted Way Microsoft MSFT

2,890 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
Hi,

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I Have the same issue as everybody I mean the error 25004

I was running Windows 7 w/o office
I installed the trial version downloaded from your site and I used the product key I received in an
email from Microsoft. The installation froze after a while.
I had to reboot the PC. I tried a second install and at the end, I received the fatal "Error 25004"
What's next step, please ?

A very tired user

Tuesday, October 12, 2010 12:22 PM

BranRuz

0 Points

Hi, I got the same problem trying upgrade from Office Professional Plus 2010 to the final version.

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Error message: Microsoft Office Professional Plus 2010 Trial encountered an error during setup.
Error 25004. The product key you entered cannot be used on this machine. This is most likely due to
previous Office 2010 trials being installed. System error: 1073422308

I have done all the suggestions that's on this

thread: http://social.technet.microsoft.com/Forums/en/officevolact/thread/f3ee0525ff904a4ab1a7
df91cb71e414

Could someone please please please help me?

Thanks.
Tony

Thursday, October 28, 2010 5:39 PM

tonyrobertcoo

0 Points

Office 2010 suites

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To uninstall the 2010 Microsoft Office suite automatically, click the Fix this problem link. Click Run in
the File Download dialog box, and then follow the steps in the Fix it wizard.
Fix this problem

Proposed as answer by

vinod_r21

Saturday, November 06, 2010 1:00 AM

Saturday, November 06, 2010 1:00 AM

vinod_r21

0 Points

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
I am having the same problem. This is how to fix it easiest method to hardest

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1. try using http://www.askvg.com/removeproductkeyofmicrosoftofficexp20032007and2010

usingofficekeyremover/ this is not anything illegal and then try installing office
2. Try uploading your documents to skydrive and using the built in editor to edit your office
documents if you are desperate to do your projects and they are due the next day
3. try using better, free software that does NOT require you to go through copy protection, like Open
Office THIS IS NOT AN AD, I AM NOT AFFILIATED WITH THEM.
4. Microsoft is getting on my nerves, lol!

Saturday, November 06, 2010 7:25 PM

jmans25

0 Points

Hmmm, I think I know our problem is, I already read about this problem at Microsoft Office website
and I read something that maybe the source of our problems here

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Here it goes, : For most software, trials can only be installed one time on a device.
I get that information at http://support.microsoft.com/contactus/conversation.aspx by writing " The
product key you entered cannot be used on this machine " then choose Trial Products
Hope this will help you, but I still don't know how to fix it T_T someone help me too LOL :

Sunday, November 07, 2010 8:34 AM

Prianka Bayu Putra

0 Points

lapstam

5 Points

lapstam

5 Points

Well Prianka that info is all over the top half of this thread :
Wednesday, November 10, 2010 8:09 AM

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Well it doesn't work either.

Wednesday, November 10, 2010 8:10 AM

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I have gone through this thread completly and tried every single suggested solution.
So far none has worked for me.

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The last attempt from microsoft to help was last month.

I really can't believe this incompetence....
_______________________________________________________________________
OpenOffice+Thunderbird+Lightining+Birdiesync=WORKING!

Wednesday, November 10, 2010 9:51 AM

lev_2551

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
same problem!
Saturday, November 13, 2010 8:30 PM

need help now AGh

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I may be able to help with those of you who are unable to delete
[HKEY_LOCAL_MACHINE\Software\Microsoft\Office].Thereasonyouareunabletodeleteitisbecauseregistrykeys
aresubjecttopermissions.Permissionsaresecuritypolicysettingsthatrestrictusersfromcertainoperations.

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NOTE: Backup your registry or create a System Restore Point before proceeding further
Open Registry Editor regedit.exe and navigate to the
HKEY_LOCAL_MACHINE\Software\Microsoft\Office key and rightclick Office and select
Permissions
A Security tab will open with a list of users or groups who have been specified access privileges.
Without writing a dissertation on permissions, I will attempt to make this easy.
Our goal here is to delete the Office key, so we need to grant YOU your user name Full Control
This is simple if the checkboxes are not disabled, which they are so here is how you break the
inherited permissions:
Click the line containing your user name and click the Advanced button. At the bottom of the new
window will be a checkbox Include inheritable permissions from this object's parent . Clear the
checkbox. It will ask you if you are sure you want to remove inheritable permissions, choose yes and
replace the inherited permissions with explicit permissions because the key will be deleted after
we are done.
It may take a few seconds to process the permissions, then click OK to return to the Security tab and
checkmark the box Full Control and Allow then click OK to return to the main Registry Editor
window. Then you will be able to delete the Office key.
My hypothesis is that this process will allow you to reinstall your copy of OFFICE, if you still desire to
do so.
On another note, I virtualize my entire system with VMWare Workstation when I install beta software
or other software I know I am going to uninstall later. Oracle also provides VirtualBox free of charge
which also allows you to virtualize the software you are installing, so that the installation does not
actually change your true registry. The sandbox you create maintains the changes the beta software
thinks it has created. When you are done with the software, you merely delete the sandbox and it is
as if you never installed it in the first place. I highly recommend sandboxing beta software or
anything else you download off the Internet that is not verified with a certificate issued by a
trusted certificate authority. A sandbox will isolate viruses and other malware, protecting your
true computer system. I actually prefer this method above those performancesapping
resident antivirus programs.
Good luck and let me know if this works for you or if you have found another solution to your
problem.

Wednesday, November 24, 2010 3:17 AM

PCAce

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Well didnt work at all. I guess i read and tried all stuff of all threads on whole web and none worked.
Had office 2010 installed and removed with revo uninstaller and was even able to install it a second
time with same trial key. But now due to error code 25004 cant install again and i also uninstalled
with office 2010 tool kit which cleans whole registry and the ms fix it for office 2010 and tried all your
funny tricks from cleaning registry till pray..... whats else shall i do?
Wednesday, November 24, 2010 10:39 PM

Gatinho79

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
Hi

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if you are getting Error 25004 then The product key you entered cannot be used on that machine.
This is most likely due to previous Office 2010 trials being installed. System error: <hresult>

The key you are currently trying to install with, is an Office Professional Plus Trial key. A machine will
allow one Professional Plus Trial key installed on it ever. Meaning you can install a trial on a machine,
used it for some time, uninstall Office. When you go back to the Microsoft website and get a new key,
the second installation will be rejected with the above error message.

If this is not how you ran into the situation, please let us know the exact System error: <hresult> in
the above error message

Regards,
Imran Khan
Email: imrant@dhruvsoftonline.com
Web: www.dhruvsoft.com

Thursday, December 02, 2010 7:04 AM

pathan imran khan Dhruvsoft Partner

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90 Points

Yes and no. On my nebook i had trial of office home and student removed it one with revo uninstaller
pro and could install trial of pro again. That removing featers is not possible in office 14 i had to
reinstall itthis time not removed with revo pro so error 25004 takes place. on my desktop pc i never
had any trial of office in my whole life jus office 2007 blue edition same funny error 25004 appears......
so andy ideas of first and second scenario? Cause many guys in this forum format whole disk and put
operating system again and cant install it, or like me never had office trial before and have same
error. so any ideas or suggestions? thank you kindly in advance
Thursday, December 02, 2010 8:47 PM

Gatinho79

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
ok guys,I got one for you.I've read almost all of these postings today.I have the same issue,kinda.

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I downloaded microsoft office professional free trial awhile back,then skipped to the student edition
when the professional free trial ended.
I have tried "everything" in my humanly power "know hows" to get rid of the professional edition and
it will NOT be deleted from my laptop.any ideas?
I downloaded the business edition 2 weeks ago after the student free trial edition ended.now here's
the thing: after downloading the business edition, it started extracting the items needed for
powerpoint,word,excel,etc.i opened up word to test it out to see if it was offically download,it was. 10
mins later i downloaded "visio" free trial for my schooling.when download,visio asked if i wanted to
either switch,convert or do soemthing with my all files or something like that? i thought about it,and
clicked yes.BIG mistake.My microsoft office business free trial vanished from my laptop.I
redownloaded microsoft office business 2010 free trial again 47 times there after and every time i do
that it will not open or run.i keep getting error reports o send like this one,repeatively.
C:\DOCUME~1\User\LOCALS~1\Temp\SetupExe201012051317566C0.log
i've tried everything to get that free trial back and nothing works.I've done a system restore 5
times,created a new email address when logging into windows for downloading the free trial,tried
downloading it from another website other than my schooling website,deleted ANY microsoft office
files of any sort on my laptop period,but nothing works.
people,i would greatly appreciate it someone has the key secret to unistalling the profesisonal edition
from my laptop for good and getting the business edition downlaoded back unto my laptop like
once before.
do i need a patch package installed in order to get it back? do i need any other tools to download so
i can have the free trial again? i think my laptop picks up on the key product number from the very
first business free trial download and won't let me have it again regardless me only having the
business edition for 1030 mins.
any help,good help will help alot.

Monday, December 06, 2010 2:58 AM

Dripper

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hello, i have no idea if you can keep parallel installed different trial versions of office. But try the revo
uninstaller pro and remove your office professional in extended mode with that program. at least i
could install a second time on my netbook without any problems i jus ____ up not uninstalling with
revo pro.
Monday, December 06, 2010 2:58 PM

Gatinho79

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ProbleminstallingOffice2010:"Error25004.Theproductkeyyouenteredcannotbeusedonthismachine"
Hi All,

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Looks like there's alot of struggling users including myself with this issue. I am using windows vista
home premium and am having the same issue. I am unable to install office 2010.
Did anyone get an utlimate solution to this?
Error 25004. The product key you entered cannot be used on this machine". this is most likely due
to previous Office 2010 Trials being installed. system error: 1073422308.
I'd love to know...a FIX!
Thanks

Thursday, December 09, 2010 11:07 PM

Princess Lea

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I've tried everything. I went from Office 2007 Enterprise college academic and bought Office 2010
Home and Student. The installer crashed halfway through and did not shut down properly. I tried
again and it worked, until I got to this same error. Now Office 2007 is broken too, so I have no Office
at all on my computer, and I am unable to reinstall 2007 or 2010! This is ridiculous! Because I paid to
upgrade, I now have NO Office running at all.
Sunday, December 19, 2010 12:33 AM

mattmenger

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Hello Matt,

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if you bought it you should have free technical support or am i wrong? Please contact the costumer
service and let us know their solution to this problem cause i searched all on the internet and couldnt
find a solution to this problem and most funny solution was jus to buy it and now we see that even
this last solution doesnt work out lol. So please let us know what the good Microsoft solution for
this problem as soon as possible;

Sunday, December 19, 2010 2:17 PM

Gatinho79

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Hi Matt,

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Gatinho79 is right, you can get free technical support if you purchased an upgrade. It's people who
are trying to install the trail version and getting stuck that a have no solution b cant call microsoft
for help!
Why have a trial version when everyone cant trial it?
The problem seems to occur between 2007 and 2010. Anyone who has installed 07 and then removes
it and tries to install office 2010 this problem occurs.
Argghh!
Still waiting for a fix! Anyone???

Monday, December 20, 2010 5:56 PM

Princess Lea

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Hey guys, I'm working on finding a solution to the installing and reinstalling of microsoft office
2010.I recently downloaded the home edition and professional edition.The home edition uninstalled
w/o any issues whereas the professional wouldn't.I tried everything in my humanly power to the best
of computer knowledge i could possibly use,nothing worked.someone on here posted back to my
repsonse and said to try revo unistall pro.I downloaded it,for free,and used it.It worked! It unistalled
the pro edition like tri was noones business and cleaned up any leftover files belonging to it.Itw as
very easy to download,to use,and work with. For anyone wanting to retry the trial versions again,your
best bet is downloading any microsoft office 2010 of any version again is to erase the original
downlaod from your computer registry and then try dowloading it.I,however,do not know how to do
this,yet.I'm not well equipped or familiar with that area right now.someone mentioned it back to me
on here in a post to do this,which is also the same person that advised me to downlaod revo unistall
pro to remove the professional edition,and it worked like a charm. Over the past few days I have been
trying to redownload any latest version of office whether it's 2007 or 2010.I can go as far as having it
doanloaded,but when it up loads or extracts the files,that's where the error keeps popping up
"microsoft has encountered an error and needs to close". I downloaded the home edition awhile back
but 30 mins after i literally had it on my laptop,i was downloading the free trial for visio for my
schooling.While visio was being installed a small rectangle box opened up and aske dme if i either
wanted to switch,move or extract files from micrsoft office or something like that.I can't remember
exactly what ti asked,but after thinking about it for a mintue,i finall ckicled yes.BIG NO NO! When I
did that it completely erased microsoft office from my laptop.2 months worth of free microsoft trial
version down the drain in a matter of 20 mintues of usage. I had been trying ever since to get it
back,but nothign helped.I even called microsoft for extended help and they simply said to re
dwownload it again,which i did do like 10 times over and over,nothing worked. I've been trying to get
it back over the past few days.nothing works.i would like what error it is that it keeps giving me or
what the genuine issue is.
Tuesday, December 28, 2010 1:35 AM

Dripper

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hi dripper,

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i am glad that i could help at least one person, guess i was the revo recommending guy; but since i
didnt remove it withou revo i cant reinstall it anyways. on the whole web jus one guy says he solved
that problem by cleaning up registry with ccleaner. Doesnt work either for me. Funny is that you
called microsoft and they recommended you to redownload again lol. Maybe someone knows
somebody working at microsoft and could ask which freaky leftover file is responsible for that error
25004. Like i said even on my desktop pc i never had any trial of office 2010 jus office 2007 and same
error 25004 occurs all too freaky to me cause like we see above even buying the upgrade doesnt
solve this error. Well many thx in advance for the person who finds the solution to this problem.
best whishes to everybody and a happy new year in advance;

Tuesday, December 28, 2010 12:13 PM

Gatinho79

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mrm Baki

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ben denedim olmuyor.

Tuesday, January 04, 2011 3:22 PM

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BT Professionalbaki, what are you writing?

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*sigh* Anyone with a solution please? Does anyone have a friend at Microsoft who can bypass their
helpdesk and find a solution? Geez.
This is so frustrating. After doing more research, I think the error comes up has to do with registry
issues. I used regcure and it found so many registry issues with my laptop. I'm scared if I fix all it will
clean out my laptop and with no backups loose my data.
Regcure you have to buy too!
I'll surf around for free registry cleaners and see how it goes!!
I'm still trying to get office 2010 home and student installed!

Thursday, January 06, 2011 5:44 PM

Princess Lea

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well final solution cause this all here lasts too long. Jus format your machine cause this works 100%
altough i read some statements of guy who stil had the problem and then with office toolkit make a
backup so that you can install again when you want and where you want without downloading
hundreds of things and wasting time with studying software design writing a tesis about registry
entries. Its a shame that a test version cant be tested cause first great bug comes with installing it!!
So again forget all your sandboxing tricks, registry cleaners, manually registry cleaning, office cleaning
and fix and uninstall tools, win 7 clean boot and all of that!!!!!!!
Thursday, January 13, 2011 7:32 PM

Gatinho79

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