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University Hall 2012 Handbook

University Hall 2012 Handbook
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0% found this document useful (0 votes)
92 views33 pages

University Hall 2012 Handbook

University Hall 2012 Handbook
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 33

12

University Hall Residents Handbook 2012

Your guide to
residential life at
University Hall

resident
handbook

II

University Hall Residents Handbook 2012

welcome

University Hall Residents Handbook 2012

contents
3

Management
and Support

Personal Issues
Pets
Plants
Residents Association
Roofs
Rubbish and Recycling
Study Rooms
Telephones
Television
Utilities
Vending
Withdrawal from University


University Hall Reception

Head of Hall

Residential Life Manager

Senior Residential Support
Officer

Residential Life Coordinator

Residential Assistants

Life at University Hall

University Hall Tower


University Hall Annexe
Creating a Legacy
Moving In and Freaking Out Its Normal!
Tip 1: Meet new people and make new friends
Tip 2: Get involved
Tip 3: Cut yourself some slack
Tip 4: Talk it over
Want a Head Start? Become an Independent
Learner!
Top Ten Mistakes First Years Make
Making Life Easier
Academic Assistance
Alcohol
Bathrooms and Toilets
Bikes
Catering Service and Dining Hall
Cleaning
Communication
Complaints
Cooking
Decorating Rooms and Apartments
E-Library
Fees
Illness / Accidents
Internet Access
Keys and Access Cards
Laundry
Live, Learn, Grow (LLG)
Mail
Maintenance
Reception
Reception - After Hours
Part-time work
Parking
Personal Details

22

Living as a Village
Residential Rules
1. Disciplinary Authority, Fines
and Levies
Disciplinary Fines and Community Service
Levies
Right of Entry
2. Behavioural Rules
General Behavioural Rules
Harassment
Social Media Guidelines
Noise
Parties
Obstruction
3. Alcohol, Drugs and Smoking
Alcohol
Drugs
Smoking
4. Property and Building
5. Safety and Security
Safety and Fire Rules
Keys and Security Tags
Emergency Evacuation
Personal Safety
Insurance
6. Leaving the Residence
Overnight/ Weekend Absence
Vacating Your Room at the End of Your
Contract
7. Guests
Guests
Overnight Guests

III

University Hall Residents Handbook 2012

welcome
tena koutou katoa
The University of Auckland is New Zealands leading university, and we are proud of our
reputation for excellence. Making the choice to study here gives you the opportunity to
attain a world-class, internationally recognised degree in an exciting, dynamic and truly
multi-cultural city.
The University is committed to helping you make your mark on the world. University Hall
plays an important part in that commitment. We look after the essentials like keeping you
safe, warm and fed. We create a community that supports your study, and allows you to have
fun. And we connect you to others.
Making the transition to University is an exhilarating and challenging time. The management
and staff, in cooperation with University Campus Life, promise to support you on that
journey. With us, you will find a place to live, learn and grow.
At University Hall you will make friends that will last a lifetime, create memories that
you will share for years to come and contribute to a legacy that will become part of the
University of Aucklands history.
Enjoy!
Tahlia Tini
Head of Hall

University Hall Residents Handbook 2012

e
v
li

University Hall Residents Handbook 2012

Management
and Support
University Hall (or UH as you will come to know it)
will house 548 residents in two buildings, the Tower
and the Annexe, making it the largest university
aligned student accommodation in Auckland.
Much more than a place to eat and sleep UH will
become your home away from home in 2012. Our
residential management team and Residential
Assistant staff are here to help you make the most
of your Halls experience.
University Hall
Reception
Monday Friday,
8.30am-5.30pm
t. (09) 923 9191 (ext 89191)
f. (09) 923 9195 (ext 89195)
The Hall will be staffed for
longer periods but they may
not be sitting at reception. At
times, the reception hours may
be longer, depending on what
is happening at the Hall at the
time.

Head of Hall
Tahlia Tini
e. t.tini@auckland.ac.nz
Tahlia is the Head of Hall and
oversees the management
and operation of UH. Tahlia is
passionate about providing a
safe, supportive and engaging
living environment for all
residents. Tahlias team have
a wealth of knowledge and
experience and are committed
to helping you succeed. Tahlia
is based at UH and is always
happy to chat with you.

Residential Life
Manager
Recruitment taking place at the
time of writing.
Whether it is a simple study
group, or an event for all 548
residents, the Residential Life
Manager, is responsible for the
activities that you will have the
opportunity to participate in at
UH. This also includes meeting
with you if your behaviour
starts to impact the Hall and
community. The Residential
Life Manager is also available
to provide one-on-one support

University Hall Residents Handbook 2012

and direct you to key services


on campus.

Senior Residential
Support Officer
Recruitment taking place at the
time of writing.
The Senior Residential Support
Officer is our friendly face
at reception. Whether it is
a query about our mailing
address or the how-to of
replacing a swipe card, The
Senior Residential Support
Officer is here to help. This
will also involve coordinating
all of our maintenance work,
so if something has broken
let Reception know and well
arrange to have the repairs
done.

Residential Life
Coordinator
Recruitment taking place at the
time of writing.
If there is an event at University
Hall, then youre likely to find
our Residential Life Coordinator
both at the front of the
event, and behind the scenes
making sure everything runs
smoothly. The Residential Life
Coordinator is also often here
during the evenings to help to
ensure that the Hall is running
smoothly, and may want to
meet with you to discuss your
behaviour if needed.

Residential Assistants
Our Residential Assistant (RA)
team is made up of senior
students who live on-site. They
are here to encourage, support
and guide you, but they will also
lay down the ground rules and
help you to understand your
responsibilities as a member of
the UH community.
Your RA will be your primary
contact within the UH staffing
team and will help if you have
any concerns about any aspect
of your life. They have been first
year students themselves and
understand what you are going
through. RAs also have a role to
make sure that ALL residents
feel safe and comfortable at all
times so if your behavior starts
impacting on others around you,
the RA may have a quiet word
to you, or may need to escalate
the matter. They are not the fun
police but they are there to
ensure that everyone feels at
home all the time.
Reasons you might talk to
your RA:








Study difficulty
Course problems
Inconsiderate neighbours
Family Emergency
Absence from Halls
Feeling Ill
Harassment
Feeling Depressed
Relationship problems

Financial worries
Homesickness
Suggest improvements
Complaints in general
Questions about Halls
procedures or Residential
Rules
General advice
RAs are not and will not take the
place of professional support
and counsellors, but they are
trained in what support is
available so if you talk to your
RA first, they will know what to
do to help you.
The RAs also provide leadership
of social, sporting and
volunteering activities and will
also organise floor meetings
and activities and keep you up
to-date with Hall wide events.
For help with a problem or in an
emergency after office hours
please see the On Duty RA.
Contact information will be
displayed in various areas of
the Hall.
There are 16 people in the UH
Residential Assistant team.
There is one RA per floor in the
Tower, and three in the Annexe.
They are all very excited about
meeting you, living and studying
with you and supporting you
through this year.

University Hall Residents Handbook 2012

Life at
University Hall
University Hall Tower

Creating a Legacy

University Hall Tower is the


newest addition to the city
campus halls. Purpose built
to encourage academic and
social success the building
consists of 13 floors, housing
over 400 students. The Tower
is equipped with a dining hall,
a large common room, games
room, e-library, music room and
laundry which is available for
use by all residents at UH.

In 2012, UH Tower will welcome


its first residents and for all of
you, we welcome you to your
home for the coming year.

University Hall
Annexe
University Hall Annexe is
located adjacent to the Tower.
The Annexe is an existing
property, which consists of
23 four and five bedroom
apartments which also contain
a full kitchen and shared lounge
area. Laundries are located
on each level of the building.
This beautifully landscaped
apartment block also has its
own common room and mini
basketball court, however
Annexe residents will have
access to all the facilities
located in the Tower.

All our staff are very excited


about the opportunity this
presents to create the
legacies and traditions that
will characterise the Hall. As
a resident in 2012 you will be
a significant part of creating
the identity of our community
and creating the histories that
go along with our Hall. You are
going to be one of our pioneers
and we would warmly encourage
you to get involved, give us
feedback, and become part of
the community.
Although this will largely be a
fun and exciting time, we may
experience speed bumps
with the Towers performance.
Although we have done
everything we can to ensure
that the building performs at an
optimal level, issues may arise
from time-to-time which is a
normal part of opening a new
building. It is very important
that you report any defects or
faults as soon as possible, so
that we can get it remedied.
You can this by speaking with
Reception, or logging a job with
the Duty RA in the evenings or
weekends.

We hope that you will work with


us through this process and
embrace the challenge of the
UH legacy. This is your invitation
to become a part of our legend.

Moving In and
Freaking Out Its
Normal!
The move from school to
university (as well as another
country for some) is a big shift:
Lots of new exciting
experiences await
You have the freedom to
come and go and manage
your own time
There are new demands on
you
You are more responsible
for yourself
Life in the Halls may be
different from anything
you have known in the past,
particularly if you have always
lived at home or come from a
small town. If you have boarded
at school in the past, you may
feel well equipped for living in a
Hall of Residence. You may well
be but our experience is that
those who have boarded in the
past can find the adjustment of
the new found freedom quite
a challenge, particularly in the
areas of time management.

University Hall Residents Handbook 2012

Some people thrive on new


things, but most of us approach
such major changes with
great hopes, and some secret
trepidation this is natural.
Feeling like you are freaking
out, overwhelmed, homesick,
down, lonely and abandoned, or
similar, are normal feelings that
you might experience during
your first weeks at UH. The
good thing to know is that these
feelings are all 100% normal.
We all tend to think we are the
only ones feeling this way, but
having these feelings is actually
very common. Remember, you
are not alone!
We have been there and done
it ourselves and we know how
to help you. Overcoming these
feelings is not always easy, but
weve outlined some handy tips
below that may help you:

Tip 1: Meet new people


and make new friends
You may not know anyone
in your Hall. Your RA will be
interested in how you are doing
and will be friendly and helpful.
People cope differently with
emotions, experiences and new
situations. Some people may try
too hard. They seem loud and
confident and may ask you lots
of questions or tell you personal
things about themselves too
soon. Others cope with shyness
by hiding away from others in
their room. If you want someone
to say Hello, leave your door
open.

Spend some time in the


common areas, such as the
kitchen and common room, and
talk to others. Another good
way to do this is to invite others
to eat with you in the dining
room, or join others if you are
invited.
Getting to know other people
on your floor is a great way to
start getting over any initial
feelings of being overwhelmed
and becoming more involved
with Hall life will speed up your
adjustment time.
FYI: You may have friends at UH
from your old school or town
which is great, but dont miss
the opportunity to meet new
people and make new friends.
This is your first chance to start
networking you never who
someone will be in 10 years
time!

Tip 2: Get involved


As part of your orientation, the
RA staff and Residential Life
Manager will create plenty of
opportunities to interact with
your floor and flat-mates and
get to know them. There will
also be activities throughout
the year so that you continue to
have opportunities to interact
and connect.
Taking part in activities is a
fantastic way for you to get to
know other people on your floor,
or in your apartment, and the
rest of the Hall.

Tip 3: Cut yourself


some slack
Coming to University is not
always easy and that is okay.
If you are feeling down, dont
punish yourself for not being
the life of the party. You have
plenty of time to find your feet.
Just be gentle with yourself and
look for the positives.

Tip 4: Talk it over


Our RAs and staff are here to
listen. If you have concerns,
find one of our staff and have
a chat. Our RAs have stood
in your shoes as first year
students, and our team are all
skilled and experienced to help
you through.
If we feel that you might benefit
from a conversation with a
trained counselling professional
we will recommend this and can
help to arrange an appointment
if you would like one.

Want a Head Start?


Become an Independent
Learner!
For most first years, the
university learning environment
is one that is very different to
anything they have faced in the
past. The key is to adjust quickly
and to learn how to perform
effectively within it. To be
successful you need to become
an Independent Learner.

n
r
lea

University Hall Residents Handbook 2012

What is an Independent
Learner?
An independent learner is
a student who has taken
responsibility for his or her
learning experience. This is
much more than just attending
lectures. It means committing
to doing all assigned readings,
seeking out additional support
and information and being an
active participant in the learning
experience. And you have to
do all of this without someone
else telling you that you have
to do it!

What does being an


Independent Learner
look like?
As an independent learner youll
do the following activities (and
a few more as well):
1. Have a weekly lecture and
study plan in your diary, so
you are never late.
2. Identify assignments and
essays and their due dates
and put these on a wall
planner and in your diary
as soon as you can (you can
normally get your hands on
both of these tools free-ofcharge from the Student
Union at the start of the
year).
3. Identify which readings need
to be done each week, do
the readings and capture a
summary of these readings
for future reference.

4. Identify questions that will


help you to fill any gaps from
the weeks lectures and/or
readings and ask them at
tutorials. You also attend
Lecturers office hours, if you
need to, for getting any key
concepts explained that you
arent sure about.
5. Form your own study-groups
or network of study buddies
so that you have people to
discuss lecture and reading
material with, brainstorm
ideas, and stay motivated
throughout the year.
Auckland University students
also have the benefit of being
able to access the Student
Learning Centre, where you
can get information, and take
classes about the fundamental
skills required to succeed at uni.
For more information head to
www.cad.auckland.ac.nz, email
slc@auckland.ac.nz or visit
them in person at Room 320,
Level 3, Information Commons
building, 11 Symonds St.
At UH you will also have access
to workshop sessions and
programmes that will support
your academic success. Keep
an eye out on the notice boards,
our Facebook page, and talk to
your RA for more information.

Top Ten Mistakes First


Years Make
1. Not using appropriate
source material
It takes a while to get familiar
with how to access literature
and what is appropriate for use
in your assignments. Here are a
few pointers:
Websites are not academic
sources and are generally
inappropriate. There is the
odd exception, for example
to cite a statistic off an
official website, but as a
general rule of thumb dont
use them.
Textbooks are a good
starting point but
referencing them in
your assignments looks
amateurish. Textbooks are
a secondary collection of
primary sources, so you can
usually locate the original
publication references in the
textbook and use that.
For most contemporary
subjects, journal articles are
your best source of up-todate research. Learn how to
use databases where you
can access journal articles
online library courses are
great for this (and free!)
Tip: Google Scholar is awesome
and should be knighted Sir
Google Scholar.

University Hall Residents Handbook 2012

2. Not paying attention


to source publication
dates
Be aware of the publication
dates of your sources. What
an appropriate age is really
depends on your subject. An
essay on Socrates may refer
to text written in 300 BC, but
if youre writing a paper on
genetics, then a publication
from 2000 is likely to be
completely out of date. If youre
not sure, check with a lecturer
or tutor.

3. Overuse of quoting
Some first years think
that taking someone elses
explanation and putting
quote marks around it is the
equivalent of explaining in
your own words. Its not. Its
a missed opportunity for
you to demonstrate your
understanding, and it makes you
look lazy. So in general, avoid
quotes. The main exception to
this is if you are using the quote
as evidence as an example to
support your argument (most
common in English papers). If
youre not sure, ask yourself if
your argument still makes sense
if you use your own words.
So you might say:
Shakespeare uses many funny
words. For example, in the line
methinks she doth protest too
much (appropriate reference)
we see two funny words;
methinks and doth. This
suggests that English language
in that period was quite
different, and so seems funny
to us now.

Here the quote is being used


as evidence to support your
argument. There would be
no sense in putting the quote
into your own words, since its
Shakespeares precise words
that are your evidence.

4. Bad referencing
Poor or incorrectly formatted
referencing is an easy way to
make your writing look amateur
and yes, your markers will
notice. The most annoying thing
is that different departments
will use different styles.
Thats because referencing
styles were created by the
academic journals some with
a long tradition of using their
established style, and its kind of
a pride thing. So pay attention
to the style you need to use
and make sure youre copying
it accurately little things like
punctuation and italics are a
big deal.
(Tip: Many students arent
aware of this, but Endnote is
your best friend when it comes
to referencing and will save you
so much grief. The software
is a free download from the
University website and a free
library course will teach you
how to use it.)

5. Inappropriate use of
capital letters
For some weird reason, when
first years start university they
forget everything they learned
in year one of primary school!
Any word that seems Important
suddenly starts getting a
Capital Letter. Regardless of
Whether its a Proper Noun
or Not. Words like human,
economy and art are not names,
and do not have capital letters.
If it is the name of a person
(Marx), a place (Antarctica), a
movement (Expressionism) or
a theory (Attachment Theory)
then capitalise.

6. Use the right words


Affect and Effect - learn the
difference. Generally affect is a
verb and effect is a noun (with
some exceptions).
For example:
Alcohol strongly affects your
perception of other people. The
main effect is that they became
much better looking.
Lose and Loose - They have two
very different meanings. Lose
is the opposite of win and loose
means not tight.
For example: If a thread in your
pocket is loose, you might lose
your money.
Tip 1: For other words you
need to learn to spell, check
out theoatmeal.com/comics/
misspelling

10

University Hall Residents Handbook 2012

Tip 2: When using Word, check


the dictionary settings on your
spell check. Are you using the
American or New Zealand
dictionary?

7. Thinking reading
equates to studying
Unless you are blessed with a
photographic memory, if you
just read your notes, you will
not remember them. There are
many great methods for study
like flash cards or mind maps
(the Student Learning Centre
can help you here). So find a
method that works for you early
on in your degree it will serve
you well.

8. Not note-taking
properly
If youre going to survive uni,
you need to take notes in your
classes good notes. Notetaking is a real skill and many
students never learn this in high
school. The Student Learning
Centre, has great note-taking
courses definitely worth
checking out.

9. Thinking that printing


the lecture notes, means
that you can skip class
Do not do it! This is a bad idea.
The notes that Lecturers
provide are only a summary
of the material that will be
covered, and are guide for the
lecture session. Attendance is
vital. In addition, Lecturers will
often give crucial information
in class such as topics that will
be covered in exams, that they
wont publish electronically.

10. Being passive, rather


than active
You get out of uni what you put
in. The more you participate in
tutes, the more you think about
and question the material youre
reading, the more you seek
further information or guidance
from your lecturers during their
open office hours and learn
from your feedback the better
the quality of your education.
And lets face it, this is a major
investment youre paying a
fortune for it and you may as
well get the most out of every
cent.

University Hall Residents Handbook 2012

11

Making Life Easier


Our commitment to you is to provide a home, for all
our residents together. Part of this commitment
is to help you understand your role in creating a
positive living environment for yourself and others.
Living with others is an opportunity to develop
and practice empathy, tolerance, and cooperation.
We want all residents to have an exciting living
experience, for you to live, learn and grow.

In this section: academic assistance, alcohol, bikes,


bathrooms and toilets, catering, cleaning, cooking,
communication, complaints, , decorating rooms and
apartments, e-library, illness/accidents, internet,
keys & access cards, laundry, live learn grow, mail,
maintenance, the office, parking, part-time work,
personal details, personal issues, recreation,
residents association, roofs, rooms, rubbish and
recycling, study rooms, student learning centre,
telephones, TV, utilities, vending, withdrawal.

12

University Hall Residents Handbook 2012

Academic Assistance
If you require tutorial
assistance please contact
the Residential Life Manager
through Reception who will
discuss the options available
to you. Also keep an eye on the
UH Facebook page for news
about upcoming tutorials. We
offer exam focused tutorials,
organise study groups and
connect you to learning support
at the University.

Alcohol
UH encourages safe
drinking practices and host
responsibility, whether you
choose to drink alcohol or
not. Each week there will be
designated days and spaces
where you are able to drink. The
alcohol policy will be outlined
to you early in your stay. There
will be sanctions if you breach
these rules.

products in the disposal bins


provided. This is a shared
space please dont leave any
unwelcome surprises!

Bikes
Limited bike parking space
is available at the rear of the
main building adjacent to the
loading bay. Hall management
assumes no responsibility for
your bike while it is parked
at our property. It is our
recommendation that you
insure your bike and keep it
securely locked at all times.
You will need to register and
get a swipe card to be able to
access the bike parking. See the
friendly staff at Reception to
do this.

Catering Service and


Dining Hall

All meals are included for


residents in UH. Note:
Residents in the Annexe have
the option of a fully-catered
meal plan or dinner only.
We actively encourage
residents to give their input into
the food service process in at
least four ways:
Facebook
Residents Association
Feedback Cards
Focus Groups
Information on catering
procedures is given to residents
when they arrive. But in
summary:
No swipe card: No meal.
We will be using a flexi-card for
accessing meals, and this also
has other benefits that will be
explained to you on arrival.

UH dining hours are:

Sick meals:

We also have contacted key


stakeholders in the wider
Auckland community to
encourage them to work with
us on an alcohol accord which
is designed to keep you safe
outside of the Hall. Details
of how this operates will be
provided to you on your arrival.

Breakfast

You can book a meal at


reception when you are sick. A
friend or RA can take your card,
and collect the meal when they
have their meal.

11.30am 1.30pm

Takeaway meals:

Bathrooms and Toilets

Dinner

These are available when you


cant get to a normal meal.
Order from the catering staff
by 2pm for the following dinner.
Pick up before 8pm, not during
the normal meal service.
Takeaways can also be ordered
weekly in advance.

All floors and apartments


have bathroom and toilet
facilities. Toilets and showers
are all lockable. Please keep
the bathrooms and toilets in a
tidy state. Mop up all excess
water and store toiletries
appropriately, flush toilets and
dispose of feminine hygiene

7.15am 9.00am

Brunch (weekends only)


10.30am 2.00pm

Lunch

5.30pm 7.30pm
Special dietary needs can
be catered for as necessary.
Please see the Residential
Life Manager on arrival at UH,
who will arrange a time for
you to meet with the Catering
Manager.

Note: Dinners must be booked


before 3pm.

Lost swipe card: If you lose


your swipe card please
contact Reception during

w
o
gr

University Hall Residents Handbook 2012

13

14

University Hall Residents Handbook 2012

opening hours. During dinner


see the RA on duty.
Footwear must be worn at
all times.
You must be appropriately
dressed which includes
wearing shirts in summer
When you have finished
eating, plates, cutlery and
food leftovers must be taken
to the collection area.
The only people permitted
in the kitchen are those
employed to prepare and
serve food.
You cannot borrow or
liberate any cutlery or
crockery from the Dining
Hall. Cutlery and crockery
are available on each of the
floors and in the apartments.

Visitor/Guest Meals:
From time to time you may have
a guest join you for a meal. You
will need to purchase a meal
ticket from reception or the
Duty RA for this.

Changing your
meal plan:
Residents in the Annexe have
the option of either a dinner
only or fully-catered option.
Residents in the Annexe who
wish to change their meal plan
are able to do so at the end
of Semester 1 by applying in
writing at Reception.
Details are still to be confirmed
at the time of writing, but
we are hoping that there will
be a coffee cart available
for discounted purchases of
morning teas during week
days on site and the ability to

purchase snacks at cost price


between meal times.

Cleaning
UH has cleaners on site for a
limited time over the week.
They have responsibility for
cleaning bathrooms, corridors
and common areas. They are
not employed to pick up rubbish
or wash dishes which are the
residents responsibility. You are
required to keep your own room
in a clean and tidy condition. The
roster will be explained to you
on arrival so you know what you
can expect, and when.

Communication
Any questions or suggestions?
Pop down to the office, grab
an RA or other staff member,
or leave us a comment on our
Facebook page.

Complaints
If you have any concerns or
complaints about any aspect
of Hall life, we undertake to
respond to them promptly and
we will explain the reasons for
any decisions to you.
If you have a concern or
complaint please raise this
with the Residential Life
Manager. This would include
concerns about:
catering, meals, catering
staff
the conduct or decisions
of the RAs, cleaning staff
or management and
administrative staff
other residents or visitors to
the Halls

The Residential Life Manager


will listen to your concerns,
discuss these with the staff
involved and advise you of the
outcome. Depending on the
seriousness of the complaint it
may be escalated to the Head
of Hall, who will follow the same
procedure.
Any complaints about senior
management staff should be
made directly to the Head of
Hall. The Head of Hall can be
contacted via details in Section
1, or by making an appointment
at Reception. If you have
concerns about the outcome,
or your complaint is about
the Head of Hall then you can
discuss this with Kaye Arnott,
General Manager Massey and
University of Auckland (Campus
Living Villages NZ Limited) who
has the overall responsibility
for UH.
Kaye is based in Palmerston
North and can be contacted
on 06 3505056 ext 5079 and
comes to UH regularly, so an
appointment can be made at
Reception for when she is next
at UH..

Cooking
Cooking is only permitted in
designated kitchen areas in the
Tower and Annexe. You must
not cook anything in your room.
Cooking equipment such as hot
plates, rice cookers, electric
woks and fry pans are not
permitted in rooms. This also
extends to electric jugs.

University Hall Residents Handbook 2012

Barbeque grills and charcoal


fluid may be a fire hazard
and are not permitted inside
buildings in the main hall or
outside on balconies, patios or
decks.

Decorating Rooms
and Apartments
Its important that you feel
like your room and apartment
is your space and decorating
it will be part of that. While
we encourage residents to
exercise their creative flair
please note that only Blu-Tack
or similar may be used to put
up posters in your room. Do
not use other products as they
can damage your walls. Make
sure you remove all marks
when you leave. Any remedial
work required to repair damage
caused by nails, tacks, cellotape,
hooks etc. will be charged to
you. Hooks are not permitted
to be placed on walls. You are
not permitted to repaint your
room yourself. This is the job of
a qualified tradesperson.

E-Library
The E-Library is open 24 hours
a day, seven days a week and
is accessible by swipe card to
all UH residents. The facilities
include broadband internet
access, which may be accessed
using your University of
Auckland ID and password, PC
computers, and a printer.

Fees
Payments
Your fees must be kept at least
two weeks in advance at all
times. A fees payment schedule,
including payment options, can
be requested on your arrival
if you have not already made
arrangements.

Unpaid fees
1. If your account with UH is
in arrears, your university
access may be affected
including your examination
results being withheld
and limited access to any
changes to your enrolment.
2. If you default on payment
of your accommodation
fees, the University will be
entitled immediately to seek
to recover the debt in full
plus any collection and legal
costs incurred as a result,
which may include but not
necessarily be limited to:
a $10.00 per week late
payment charge being added
to your account
the debt being referred to a
debt collection agency for
collection
the debt being loaded with a
credit reference agency
legal action being taken
against you for recovery of
the debt and all associated
collection costs and charges.

15

If you are having trouble


financially, please come and
talk to us. We may be able to
help you. We have access to a
wide range of resources and it
is better to tackle any financial
issues straight away rather than
let it build up and become more
of a problem.

Illness / Accidents
If you are ill, you should report
this promptly to your floor RA
in the first instance. You should
also let the Residential Life
Manager know, especially if you
might need medical attention. It
is important to seek assistance
for medical conditions before
they become too serious, as
illness can spread very quickly
in a group living situation. If
you are involved in any form of
accident or injury, you must let
a member of the residential
management team know
promptly.
Each residential staff member
has undergone first aid training
and can help with injuries onsite.
After the event you will be
required to fill out an incident
report which is forwarded
to the University Health and
Safety Manager. This is an
Occupational Health and Safety
requirement.
If you call an ambulance for any
reason, inform management
and/or the Duty RA immediately
so that we can help and support
you and/or your friends and we
can ensure that the paramedics
are be directed to the right area.

e
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16

University Hall Residents Handbook 2012

University Hall Residents Handbook 2012

The University of Aucklands


Health and Counselling Service
is also available to you from
8.00am to 7.00pm, Monday to
Friday.
Outside of these hours, for 24
hour help, residents are advised
to visit:
White Cross Ascot Accident &
Medical Clinic, 90 Greenlane
Road East
Phone (09) 520 9555, open 7
days, 24 hours. Dont forget to
let your RA know that you have
been under the weather so that
they can keep an eye out and
help you if needed.

Internet Access
Every room within UH is cabled
for access to the UoA network
system and internet is free for
all residents via the ResNet
system.

Keys and Access Cards


In the Tower swipe cards will
give you access to the foyer and
your room. In the Annexe, all
main apartment and common
room doors have either swipe
card access or a key. Your
bedroom has a regular key. All
residents have swipe access to
the common areas.
Report lost swipe cards,
magnets or keys to the office
immediately. The longer you
leave it, the longer the security
of your room is in jeopardy.

in your absence without your


permission. This includes
relatives.
Theft sometimes occurs in
a Hall of Residence. For this
reason:
Lock your room and/or
apartment whenever you
leave it.
Do not lend your key or swipe
card to anyone at any time.
Keep your swipe card and
key with you at all times.
Report any lost swipe
card or key to the office
immediately.

Laundry
The Tower
There is a centralised laundry
with washing machines and
driers on the basement
level that are operated
by EFTPOS cards. Ironing
facilities are also available.
The main Laundry is swipe
card accessible 24 hours a
day to all Hall residents.
Residents need to buy
their own laundry powder;
however there are sachets
of powder available at
Reception for purchase.
The Annexe
Washing machine, dryer,
iron and ironing board are
available 24 hours a day on
each level. The machines are
coin operated.

17

Live, Learn, Grow


(LLG)
Throughout the year our
staff, in collaboration with the
Residents Association, will
organise events and activities
that will help you to live, learn
and grow at UH. On top of
a strong academic support
programme, we will also have
a range of fun and exciting
events that will include: sports
and challenges, social events,
a talent quest, debating and
drama much more. We dont
want to give too much away,
but be prepared to get involved
and have lots of fun with your
floor or flatmates and other
residents at the hall.

Mail
Your postal address is:
Your name
C/- University Hall
30 Whitaker Place
Auckland Central 1010
AUCKLAND
All mail received via ordinary
NZ Post will be placed in
the mail boxes in the main
reception area.
Parcels can be collected
during office hours. You will
be required to show ID when
collecting them.
Please check and pick up your
mail regularly.

If you find any lost swipe card


or key please return it to the
office.

The cost to use the machines


is $3.00 per wash and $3.00
per dry.

Any mail not collected within


one month of receipt will be
disposed of, or returned to
sender.

Nobody is permitted access


to your room or apartment

We will run lessons on how


to get the best out of the
machines.

While we accept mail from


courier companies we do not
accept any liability if the mail

18

University Hall Residents Handbook 2012

goes astray. Any arrangement


to have mail delivered by courier
is based on this understanding.

Maintenance
1. How to lodge a maintenance
request
Routine maintenance
requests should be lodged
with Reception during
normal business hours,
Monday- Friday. Outside of
these hours all maintenance
request are to be lodged
with the Duty RA.
2. Urgent maintenance
Urgent maintenance, such as
broken doors, gas leaks and
electricity shortages should
be reported immediately
to Reception. Maintenance
staff will see that the matter
is attended to within the day.
If these urgent problems
occur after hours, they
need to be reported to the
Duty RA. They will assess
the situation and provide
assistance.
3. Service standards
examples and time
UH management is
committed to providing
a responsive and timely
service to residents. Simple
matters, should take no
longer than 48 hours.
Repairs to more complex
appliances, such as ovens
and microwaves that require
parts, will take longer to
complete as parts must be
ordered. Urgent repairs will
be given priority.

4. Breakages and Damage


You are responsible for any
breakages that occur as
a result of your, your flat
mates or your guests use
of the items in your room or
apartment. Please report
any breakages as they occur,
so that replacement items
can be provided as soon as
possible.

Reception
The Reception desk is located
on the ground floor of the
Tower.
Open: Mon Fri
8.30am 5.30pm
From time to time the reception
office may be opened for longer
hours. There are staff on site
beyond the office hours shown
above but they probably will not
be sitting in the office!!
The office should be your
first point of contact for any
residential enquiries including
paying your fees, adding money
to your account, lost keys,
collecting parcels and all check
ins and check outs.
The office staff can also help
you with any general questions
you may have about the Hall,
UoA or the local area.

Reception After
Hours
For all enquiries after hours
please contact the Duty RA.
Contact details will be on
each floor in the Tower and in
common areas in the Annexe.

Part-time work
You may be considering working
part-time while you stay at UH.
If you are going to work parttime we strongly recommend
that you work no more than
12-15 hours per week. Research
indicates that students who
work over 15 hours per week
are likely to suffer a negative
impact on their studies.
Conducting business activities,
including buying and selling of
items is not permitted within
the Halls environment.

Parking
If you are going to bring a car
you should realise that you
will face the parking problems
common to all inner city
residents. Parking in the CBD is
on a user pays basis and can be
very expensive. UH has limited
unsecured parking available
for cars and motorbikes.
Apply at Reception for parking
this will be assessed by the
Residential Life Manager and
will be assigned on a needs
basis. A parking sticker must be
displayed at all times.
Cars parked in UH parks
without a permit may be
towed. Towing will be at the
owners expense. UH and UoA
assume no responsibility for
your vehicle while parked in
a university Hall carpark. We
strongly recommend that you
insure your car and that you
remove all valuables.

University Hall Residents Handbook 2012

Personal Details

Pets

It is really important that you


keep us up to date with all your
personal details. You must
have a current email address
correctly notified to us to
access the Village intranet. We
will also request your UoA email
address and cell phone number
once you are residing in your
room. You must also advise us
of a forwarding address once
you leave. These details are
kept in the strictest confidence
in accordance with the UoA
Privacy Policy. To change any
personal details, please come
to the office and leave your new
details with the Senior Resident
Support Officer at Reception.

If you are missing a beloved


pet, the Hall has a resident
pug, Lockey, who loves cuddles
and UH residents. Come and
say hello at Reception, or on
his walks around the Hall.
Residents are not permitted
to have their own pets (which
includes caged birds) but we are
happy to share Lockey with you.

Personal Issues
Personal issues, such as
academic stress, alcohol abuse,
depression and eating disorders
may strain relationships in
a living situation. It is both a
students right and a students
responsibility to seek help when
such issues become disruptive.
If a resident is worried about
a friend or if the behaviour of
another resident affects the
living habits of others, he or she
has the right and responsibility
to seek help both personally and
for that other person. It may be
that the residents action spares
the individual concerned painful
consequences then or later.
You may seek assistance from
the Residential Life Manager.

Plants
Indoor plants are permitted
in rooms and apartments, but
residents are reminded to be
mindful of the needs of coresidents.
Residents must not water
plants in the showers or sinks
as this can create plumbing
problems. All indoor plants
must be placed on trays or other
receptacles to avoid staining
carpets. Any plants that are not
properly maintained may be
removed by UH staff.

Recreational Facilities
and Common Rooms
SKY movies and sports
channels, pool, air hockey and
foose ball tables are available
in the Common Room, and
Games Room. These facilities
are available to you 24/7.
Residents are expected to keep
the common rooms and lounges
clean and tidy. Lounges which
dont meet hall standards can
be locked, for residents to clean
later. Furniture should not be
removed from the lounges.

19

There is a piano available for


use in the music room, located
in the basement of the Tower.
The music room can be booked
at Reception, and is sound
proofed.

Residents Association
In 2012 we invite you to be part
of your Residents Association
to ensure we have excellent
academic, sporting and social
programs and to provide
feedback on UH operations
through regularly scheduled
meetings. Further information
on how the Residents
Association will operate will be
provided to you when you arrive.

Roofs
All roof areas are strictly out of
bounds.

Rooms
When you move in you are
required to complete a room
inventory form. This will be
completed on your arrival with
your RA. Any damages found
after you depart that you have
not listed on your form will be
deducted from your deposit
before it is refunded. You are
responsible for the furniture
in your room and the common
areas if you live in an apartment.
You may not move any furniture
from any other rooms including
common rooms into your room.
The Tower provides all rooms
with: bed with mattress
and mattress protector,
pillow, socket for internet
connection, rubbish bin, desk,
chair, wardrobe and separate

20

University Hall Residents Handbook 2012

drawers, pin board and heating.


You will also be provided with
bed linen, including: sheets and
pillowcases, duvet and blanket.
You must use two sheets on
your bed in order to protect the
mattress and duvet. Residents
will be required to provide their
own towels.
The Annexe apartments have
living rooms that are furnished
with a dining table and chairs,
a couch and television. The
kitchens in these apartments
have either, an oven and a
microwave or a convection
microwave, refrigerator/
freezer, sink and pantry. A
basic set of crockery and
cutlery is also provided. Some
basic cleaning accessories are
provided including a broom and
dust pan.
Some items are not permitted
in bedrooms:
fridges and cooking
equipment
heaters other than those
provided eg. fan heaters
stereos with separate bass
systems !!!
Any bed that is not the one
provided in the room
candles, oil burners and
incense

Rubbish and Recycling


Residents are responsible for
taking out their own rubbish
to the skips provided. UH is
committed to recycling. Each
floor, apartment and/or lounge
has a recycling bin for bottles,
cans and plastic milk bottles.
Residents are responsible
for emptying the green bins

(sometimes several times a


week) and taking them to the
collection point. All residents
are responsible for emptying
their bins.

Study Rooms
Study rooms are located on
each the 13 floors in the Tower.
Study rooms are furnished
with a high table and stools
that can seat four people. Floor
residents can book the study
room for up to three hours at a
time for group work. We would
ask that bookings are made at
least 24 hours in advance to
avoid disappointment. Booking
sheets will be attached to the
study rooms and monitored
by the floor RA. If the group
work will involve non-residents,
than the rules pertaining to
guests shall apply. If there are
no bookings, then residents
are welcome to use them, but
must vacate if a resident with a
booking arrives.

Telephones
There are public telephones
available for use at UH.

Television
Sky TV is available in the
common room in the Tower and
the Annexe.
There are also televisions in
all the lounge areas of the
apartments of the Annexe, and
in the common area on every
second floor of the Tower.

Utilities
Power and water are included
as part of your accommodation
fee. UH is committed to
sustainable practice and we
will work with you to encourage
environmentally friendly power
and water usage.

Vending
Vending for snack and drink
items is located on Level 1 of the
Tower.

Withdrawal from
University
We understand that the
decision to withdraw from
university is not taken lightly
and we encourage anyone
considering this option to first
discuss the matter with the
Residential Life Manager or
Head of Hall. There are many
ways that they can assist you,
so please see whether they
can offer advice or assistance
before you make your final
decision.

n
r
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22

University Hall Residents Handbook 2012

Living as a Village
Our rules balance individual rights and
responsibilities with the needs of our community
to create the community you need to succeed.
Understanding your responsibility as a member
of our community is paramount. Our principle is to
treat others as we wish to be treated.
In this section: Residential Rules; Disciplinary
authority, fines and levies; behavioural rules; alcohol,
drugs and smoking; property and building; safety
and security; leaving the residence; visitors.
Residential Rules
The Residential Rules form
a part of your Residential
Contract. By signing the
contract you agree to abide by
these Rules.

1. Disciplinary
Authority, Fines and
Levies
The rules that apply to the
Halls are based on many years
of experience in managing
students in residence. They

are designed to ensure that


the community life in the
Halls is maintained and that
an environment exists that is
conducive for everyone for
study, sleep and positive social
experiences. The underlying
principle is consideration for
others, particularly with regard
to noise levels.
You must at all times comply
with any rules laid down by
the Head of Hall and the
members of the residential
management team and/or any
duly authorised agent of the

University and must comply


with all New Zealand law.
The rules are formulated with a
view to the safety and welfare
of residents, consideration for
the needs of others, and the
protection of property.
The Head of Hall has the power
vested to take disciplinary
action as outlined in The
University of Auckland Calendar
(refer: University Statutes /
The Disciplinary Statute 1998
/ Imposition of Penalties on
Students / Misbehaviour in
Halls).

University Hall Residents Handbook 2012

Disciplinary Fines and


Community Service
The Head of Hall and
Residential Life Manager
or other senior staff of
Accommodation Services have
authority to impose disciplinary
fines on residents who breach
the Residential Rules. Hall
staff and residents can report
incidents to any member of
the residential management
team which may result in the
imposition of community
service or a fine on you.
Fines of up to $1000 can be
imposed on you by the Head of
Hall for breaches of the Rules.
You are expected to pay on
receiving the notification of
the fine, unless some other
arrangement is made with the
Residential Life Manager.
You can appeal to the
Service Delivery Manager of
Accommodation Services if
you believe that you have been
unfairly treated.

Levies
You are expected to be
responsible for your own
actions, and you also have a
collective responsibility to
the residential community.
Levies can be imposed on
each resident for costs
incurred to repair damages/
losses that cannot be
attributed to a resident
or group of residents,
with the cost of repair or
replacements attributed
equally to those residents
on a floor or the residence
as a whole. Such levies cover

the replacement of stolen


or lost property such as
DVDs and repairs to items
such as broken windows and
damaged furniture.
It is in your own interest
therefore to discourage and
to report any actions that
might lead to cost recovery
levies being imposed.

Right of Entry
The Head of Hall, delegated
staff or other duly authorised
persons (including contractors)
may enter your room at any
time for any of the following
reasons:
if there is an emergency or
there is reason to believe
somebody is in clear or
imminent danger
if there has been a breach of
the Rules by you or a guest
if there is a requirement for
maintenance on the facilities
You will be given 24 hours
notice of any routine
inspection at all reasonable
hours of the day.

2. Behavioural Rules
General Behavioural
Rules
You are expected to respect
the rights of others in the
Hall community and to act
in a supportive, responsible
manner
In line with this expectation,
you must not act in an
insulting or threatening
manner towards any staff
member or resident.

23

You may not enter another


residents room without their
permission.
A reasonable dress code is
expected in all public areas.

Harassment
Harassment has no place within
a residential community. The
residential management team
has a proper concern where
the behaviour of residents
towards other residents may
constitute harassment. Any
serious incidents of harassment
may lead to the immediate
termination of your residency.
Such behaviour may take the
following forms (but is not
limited to):
offensive jokes
expressing stereotypes
(assumptions about an
individuals behaviour/
values or culture based on
a group they belong to) in
an offensive or insensitive
manner
derogatory or offensive
material sent through the
mail, email, by mobile phone,
text or published on a social
media website
unwanted physical contact
intimidation
abuse
assault.
If you believe that you are
being harassed, seek advice
immediately from one of the
residential management team.
It is much better that you do
something about this and your
concerns will be taken seriously
by the management team. The
management team is available

24

University Hall Residents Handbook 2012

24 hours a day for all student


emergencies.
You also have access to the
following range of services:
University Mediations Services
Manager: 09 373 7599 ext.
87478
University Health and
Counselling Service: 09 373
7599 ext. 87681/87682

Social Media Guidelines


The University encourages
students to explore social
media responsibly to enhance
communication and further
support the conduct of
teaching, learning and research.
You should be aware of the
following guidelines:
Be transparent (honest
about who you are), be
accurate (thoughtful
before you post), maintain
confidentiality and be
respectful (respect privacy
and copyright).
You should assume that
all activities are public.
Be mindful that actions
or content posted may be
visible for a long period of
time.
You should uphold and
protect the image of the
University including your
residence when publishing
content online or carrying
out activities in an online
environment.

Noise
You may not make excessive
or disruptive noise at any
time out of consideration to
your fellow residents.
You must exercise extra
restraint between 10.00pm
and 7.00am when most
other residents are likely to
be sleeping. This includes
weekends and public
holidays.
You are also expected to
take some responsibility
for the noise around you,
by asking others to be
quiet when they are being
unreasonably noisy or
unintentionally disruptive.
You must lower your noise
level when asked to by other
residents.
If you experience problems
with the volume of noise that
you cannot solve, contact a
member of the residential
management team.
If there are ongoing or
repeated noise problems
from an individual or group,
a UH staff member will
intervene.
You are also expected
to be considerate of
residents in the immediate
neighbourhood of the
residence. This means not
causing any unnecessary
disturbance or annoyance.
Upon completing end of
semester exams, you must
show consideration to
other residents who are still
studying for exams.

Any breach of noise curfews


during examination periods
will be viewed seriously and
you will face disciplinary action
which may result in a fine and
termination of your residency.

Parties
Out of consideration to other
residents, you may not hold
a party in any bedroom or
common room (except with the
express, written permission of
the Residential Life Manager
who will negotiate conditions
with those wishing to hold the
party). If you wish to hold such a
function you are advised to hold
it off-site and to make sure that
you return to the Hall quietly.

Obstruction
You and/or your guests are
not permitted to obstruct any
residential management staff,
or authorised trades people in
the performance of their duties.
You must comply with any
reasonable direction given by a
person holding such authority.

3. Alcohol, Drugs and


Smoking
Alcohol
You may not consume
alcohol in your bedroom at
any time. Alcohol may be
consumed in designated
common spaces, on
designated days.
Consumption of alcohol in
the Hall is not permitted
after 10:00pm.

University Hall Residents Handbook 2012

Crates, kegs and any


home-brewing apparatus
are not consistent with the
requirement of a moderate
amount of alcohol and will
not be permitted.
If you are in breach of the
rules relating to alcohol, or
the residential management
team have concerns about
your use of alcohol, they will
intervene and set behaviour
expectations for you. If you
breach these rules three or
more times, your residency
will be reviewed, with the
possibility of terminating
your residential contract.
Alcohol-free periods will be
in force in the Hall leading up
to and during examinations
at the end of each semester.
During this time you may
not be in possession of, or
consume, alcohol in any part
of the Hall.

Drugs
Non-prescribed or illegal
drugs are strictly forbidden
in the Hall. This includes
marijuana which is an illegal
substance in New Zealand.
You may not possess,
cultivate, use and/
or distribute any nonprescribed or illegal drugs.
If you are discovered
possessing, using or selling
such substances you may be
evicted within 24 hours and
may face police prosecution.
In such cases you will still
remain liable for all fees for
the term of the residential
contract.

Note: The use of drugs such


as herbal and synthetic drugs
or party pills is illegal in New
Zealand.

Smoking
You may not smoke
anywhere within the
residence or grounds of
the residence. Smoking
is not permitted in any
building controlled by The
University of Auckland and
the residences are required
to comply with the smoking
policy of the University.
This rule applies to visitors
as well as all residents.
If you do not comply with
the policy, you will be in
breach of the Disciplinary
Statute (Clause 4(b)) of
the University. You may
face further disciplinary
consequences imposed by
the University Discipline
Committee.
If your bedroom has been
contaminated or soiled by
smoking, you will be charged,
in addition to other possible
penalties, for the commercial
cleaning of all furnishings
such as the bed, bedding,
linen, curtains, carpet, and
any furniture fabric.

4. Property and
Building
You are responsible for your
room and its contents.
You cannot take any
furniture or plants from
any common area into your
bedroom.

25

Please keep your feet off


all tables and do not sit on
tables.
You will be held responsible
for any behaviour which
results in the need for
replacement, repair or
cleaning of your room or
common facilities in the
residence.
You are expected to pay for
costs involved in cleaning,
repairing or re-painting
your room if it has not been
maintained to the standards
set or condition of the room
on arrival, fair wear and tear
excepted.
Please report any accidental
damage. If you admit to
causing any accidental
damage, we will endeavour
to keep any remedial costs
to a minimum. However, if
no-one reports damage or
takes responsibility for any
damage, individuals, floors or
even all residents will be held
liable for extra charges.
You are responsible for the
behaviour of your guests
while on the premises.
Damages caused by your
guest(s) will be charged to
you accordingly.

5. Safety and Security


Safety and Fire Rules
You may not have or store
firearms or other weapons
within the property. They
are strictly forbidden at all
times.
You cannot burn anything
in your room. In particular
burning/lighting incense, oil
or candles is not allowed.

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26

University Hall Residents Handbook 2012

University Hall Residents Handbook 2012

You may not under any


circumstances move your
bed or any piece of furniture
or other item against a
heater as this will cause a
fire.
You cannot interfere with
firedoor stays or keep
firedoors open in any way.
You cannot leave any
personal items or belongings
in the common areas,
corridors or stairwells, as
they are deemed to be a
fire hazard. These may be
confiscated without warning
and held in storage.
You may not have or use
fireworks in and around the
Hall. All fireworks are strictly
forbidden at all times.
If you cause the fire alarms
to be activated (either
accidentally or maliciously)
then you will bear the charge
from the Fire Department
for a false callout. If the
person responsible cannot
be identified, the charge will
be borne by all residents as
part of a levy. At the time
of writing, this charge was
$1,200 +GST per callout.
Please take particular care
with toasting bread. You
should note that burning
toast can (and has) set off
the smoke alarms and will
be considered an accidental
callout.
You may not, under any
circumstances throw
anything out of, or hang
anything from, any external
window, balcony or stairway
or place anything or any
obstruction in the corridors.

You may not wear or use


in-line skates, roller blades
and skateboards within the
Hall premises, or throw or
kick balls.

Keys and Security Tags


You will be given a room key
and a security tag on arrival.
Do not lend your keys or tag
to anyone.
A personal security access
tag will allow you to enter
the building through the main
entry on a 24 hour basis.
You must report any
damaged, lost or stolen tags
to residential management
immediately so the access
can be turned off.
Please keep your keys with
you at all times when you
leave your room and look
after them.
If you lose your keys
please see the residential
management team
immediately so that the
access can be deleted on the
original swipe. There will be
a charge for the replacement
of each lost key to cover the
cost of replacement
Your security tag can be
damaged by putting it
next to other swipe cards,
mobile phones or other such
devices, or by water. If the
security tag is damaged
you will be charged for the
replacement.
Should you lock yourself out
of your room, call the duty
RA or approach Reception
staff for assistance. For
repeated lockouts you may
face charges.

27

If you find a key or tag,


please return it to Reception.

Emergency Evacuation
The evacuation alarm is
the continuous sounding of
sirens. Emergency evacuation
procedures are detailed as
follows:
Do not attempt to gather
your personal belongings.
Turn off power for electrical
equipment if you can do so
without delay.
Close windows.
Knock on bedroom doors
either side of you to ensure
that occupants are aware of
the fire alarm.
Vacate the building by the
nearest available exit route
at either end of the floor in
an orderly fashion via the
stairwell. Do not use the lifts.
Assemble in the evacuation
assembly area outside the
residence, well clear of
evacuation exits, leaving
space for fire appliances.
Advise a member of the
residential management
team if the fire is on your
floor.
Throughout the year, a
number of alarm tests and
trial evacuations will take
place.
You must always treat the
sounding of an emergency
alarm as a real emergency
and follow prescribed
evacuation procedures. If
you are found to be ignoring
emergency alarms, or using
routes not designated
as emergency exits, you

28

University Hall Residents Handbook 2012

may be disciplined. There


are designated fire and
evacuation wardens
responsible for certain areas.
In the event of an emergency,
their instructions are to be
followed immediately and
without question.
If you are disabled (even
on a temporary basis)
please make sure that the
residential management
team has your name and
details on the Emergency
Evacuation Register so that
the Fire Department has this
information if an evacuation
is necessary.

Personal Safety
We have made every effort
to make your environment
safe and secure. However
your cooperation is required
in order to keep the building
as safe as possible.
Please lock your door at
night and whenever you are
out of your room, even if you
are only leaving your room
for a few minutes.
Do not let strangers or
anyone you do not know into
the building. If they wish to
see a fellow student, that
resident is to let the visitor
into the building.
Report any suspicious
behaviour to a member of
the residential management
team.
External entry doors are on
automatic closers and are
electronically monitored.
This is to help prevent
unauthorised entries to the
residence.

If you hold or prop a door


open, you will not only
activate an alarm, but you
will compromise the safety
of all residents.
When you live in central
Auckland there are
certain personal safety
requirements that you
may not have previously
experienced. Please take
simple safety precautions
and follow some common
sense rules which include:
Be careful after dark; you
should never walk alone.
Stay on main thoroughfares
where there is traffic and
other people around and
avoid dangerous short cuts.
Stay in control by not
becoming intoxicated.
Comply with the Halls Rules
that have been developed to
help you remain safe.

Insurance
It is imperative that you take

out an appropriate insurance


cover on your personal effects
on your arrival in Auckland. You
may be covered by your parents
contents insurance but please
check it, dont assume it to be
the case.

6. Leaving the
Residence
Overnight/ Weekend
Absence
In order to establish your
whereabouts in the event of
an emergency, we ask you to
notify your RA whenever you
are going to be away from
the Hall overnight, or longer.
You are not entitled to
a refund or reduction of
accommodation fees if you
are absent.
However, if you are
excluded from the Hall by
the management because
of illness, you will be given
the option of terminating
residence (in which case your
liability accrues only up to
the day of departure).

Vacating Your Room at


the End of Your Contract
Before leaving the residence
at the end of your contract,
you must clean your
bedroom thoroughly.
If you finish your residency
you must advise the
Residential Life Manager
of your intended leaving
date to arrange a mutually
convenient time for a final
inspection.
If at the time of the final
check-out inspection your
bedroom is not found to be
cleaned to a satisfactory
standard, you will be charged
an additional cleaning fee of
a minimum of $20.

University Hall Residents Handbook 2012

A final check-out inspection


of a bedroom will only be
conducted once all your
personal belongings and
rubbish have been removed.
You are asked to be present
for the inspection.
Requests for an inspection
must be received and
confirmed at least one
week in advance of the date
requested. If a mutually
convenient time for the final
check-out inspection cannot
be arranged or you vacate
your bedroom without
requesting a final check-out
inspection, the findings of
the residential management
team will be final and
binding.
Prior to vacating the
premises, you must
surrender all keys and
security access tags
provided for your use, as
well as any items provided
to you in good condition. All
keys and swipe tags are to
be returned or fines will be
imposed to replace these.
Should you not return your
keys, all corresponding locks
will be changed and a new
set of keys cut at your cost.
Departure time is at
10.00am. A late departure
fee may apply to those
departing after this time on
the last day of your contract.

Please note that the residence


and Accommodation Services
expressly disclaim any liability
for loss or damage to your
property, or the property of
any of your guests, even if it is
occasioned by the negligence
of any of the residence or
Accommodation Services
employees or duly authorised
agents.

7. Guests
Guests
A guest is any person who
is not a current resident or
staff member. This includes all
former residents. The following
rules are necessary so that the
staff know how many people
are in the building for fire and
earthquake safety purposes.
They are designed to preserve
safety and an environment
where residents can live, study
and sleep in peace:
Your visitors will not
be provided access by
Reception or RAs, and any
guests must be escorted
through the property and
remain in your company at
all times.
Your visitors are not
permitted to enter the Hall
if you are absent, unless
another resident undertakes
full responsibility for the
visit and the guest remains
in their company until
departure.

29

You are held fully


accountable for your guests
behaviour and actions from
the time the guest is signed
in up to the time he/she
leaves.
Your guests are most
welcome to enter the Hall
provided they:
are sober, quiet and wellmannered
behave responsibly while
on the premises
leave quietly when they
depart.
Guests and visitors must be:
met at the front door by
you, their host
be accompanied to the
front door by you when it
is time to leave
remain in your company
while on the premises
your visitors must leave
the building before 1am.

Overnight Guests
If a family member or a friend
wants to stay for a night or two,
he/she is generally welcome to
stay provided you have made
arrangements in advance.
You should discuss this with the
Head of Hall who will advise of
the terms/ conditions for guest
accommodation and will usually
approve the arrangement.
The residential management
team may not give permission
for visits of more than two
nights.
You may not have any overnight
visitor during study weeks and
exam periods.

Congratulations on reading this far!


We hope you have a great year.

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