Organizational Balanced Scorecard Template

The document provides a template for an organizational balanced scorecard. It discusses using a balanced scorecard to evaluate strategy and tie metrics to strategic goals. It outlines key steps and provides a sample template to track metrics across business strategy, operational effectiveness, organizational agility, customer satisfaction, innovation, learning culture, and technology enablement perspectives.

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Lucas Mendes Pereira

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Organizational Balanced Scorecard Template

Uploaded by

Lucas Mendes Pereira

We take content rights seriously. If you suspect this is your content, claim it here.

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Download as DOC, PDF, TXT or read online on Scribd

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Organizational Balanced Scorecard

Template

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Organizational Balanced Scorecard Template

All strategy identification initiatives should include the process of developing a balanced
scorecard. The scorecard should be leveraged for the continuing evaluation and
evolution of an e-commerce strategy. As the business strategy changes, the list of
metrics should also be considered for revision in order to ensure compliance with
strategic direction.
The balanced scorecard leverages an OutsideIn approach which focuses on the fact
that upstream processes and activities lead to downstream outcomes and results.
Therefore, targets for upstream measures must be set based on desired downstream
results. Key steps in this process include:

Determine the end result you are trying to achieve

Identify activities and services that must be performed effectively in the eyes of
customers to achieve this end result.

Define appropriate internal (what you do) and external (what the customer
judges) performance measures and identify relevant pairings of these external
and internal measures

Determine strength and form of relationship between each pair

Define targets for internal measures based on performance required to achieve

target on external measure.

A sample balanced scorecard template with major categories for each organizational
dimension (perspective) is provided below: (Modify the categories to align with the needs
of your organization.)

2007 gantthead.com

gantthead.com