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BIS Revision Lecture Notes

The document provides information about various topics covered in lectures for an IT course. It includes definitions and examples of LinkedIn, Google Drive, blogs, RSS feeds, and the CARRTS framework for evaluating information quality. It discusses whether a "flat world" exists due to technology and its impacts. Other topics covered include IS systems, CRM, SCM, ERP, ICT infrastructure, and outsourcing.

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Paulina
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259 views

BIS Revision Lecture Notes

The document provides information about various topics covered in lectures for an IT course. It includes definitions and examples of LinkedIn, Google Drive, blogs, RSS feeds, and the CARRTS framework for evaluating information quality. It discusses whether a "flat world" exists due to technology and its impacts. Other topics covered include IS systems, CRM, SCM, ERP, ICT infrastructure, and outsourcing.

Uploaded by

Paulina
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Exam Format

20% text book


80% prezi slide, lecture notes, workshops and assignments
2 multi choice questions from each learning unit
WRITE NAME AND DEFINITION FOR PART C AND D
Lecture one
LinkedIn
o A professional communication
Google Drive
o Web based productivity, work based
Blog
o Web based
RSS feed
o Really simple syndication (RSS) pulls updates from various sources
and gives you a full list into you RSS feed reader. It is more efficient
Information literacy
o 2 advanced searches
google advanced search
Wolfram alpha

CARROTS Framework
o Complete
o Accurate
o Reliability
o Relevance
o Timely
o Source
Used to evaluate the quality of the information you are using.
Free from bias.

A Flat world
ANSWER WITH THREE EXAMPLES WHETHER YOU AGREE OR DISAGREE
People can communicate better through technology source.
Impacts you have after you graduate from the flat world
o Greater competition to get a job
o More freedom for us
o Can move to different countries
o More approachability
Prepare for the flat world by:
o Trying to specialise in different areas
o learning different languages
If agree, use examples for the source
o Fall of berlin wall
Political chambers and situations help us to communicate
better
o Netscape IPO
First web browser, changed the way we accessed information
o Work flow software
No need to be in the same office to communicate
o Offshoring, open-sourcing, outsourcing

Getting someone to do your job from other countries


Insourcing
From the same umbrella location
o Wireless
If disagree,
o Affordability and accessibility
Some people cannot afford internet use
o Time zone difference
barrier
o Social cultural and economic
Certain situations stop people to be able to access the
internet.
o

Does IT matter?
Competitive advantage =
o To do something better and to provide better service
o Is temporary
because companies will catch up on the service
Utility
o Just to get things done
Lecture 2
System
o three components
input = transformation = output
IT
o software, hardware infrastructure
IT involves into ICT
o Example: No need to connect phone into a wire = we have now 4G
uses telecommunication framework to involve
IS
o Three concepts
Transformation = IS transforms input data into output
information
Storage = stores for later retrieval
Dissemination = distributes to people who need to use this
information
Online processing done immediately
Format for IS description:
General description
External description:
External view diagram:
Internal description:
Internal view description:
Lecture 3
Marketing
o Product development based on customers and their preferences
through buying behaviour and pattern. 2 way communication
Manufacturing

If you dont integrate, each department will have their own data ad
be disjointed and no good quality of data.
Financial
o focuses on cash, investment, capital, financial planning
o

Lecture 4
First-mover Advantage
o Being the first one, identifying your market.
Example:
o Apple
Trains customer on how to behave through unlocking the
phone
Primary activities
o Must do daily to keep the business running
Supporting activities:
o Must be done effectively and efficiently
More procurement option
o Having more suppliers
o Must listen to what they are saying if you have one supplier
Lecture 5
B2C C2B
o Who actually sells the product?
Online auction
o Reverse auction
lowest bid wins
Operational transactional information = Means the same thing

Data warehouse:
o To aggregate information
o Logical collection of information
Data mart
o Restricts information that we access to relative people.
Executive
o Drill down
areas that must be investigated then use the slice and dice
Neural Networks
o Based on the human brain
Genetic Algorithm
o Survival of the fitness process, simulation test (e.g. how a lecture
hall is built) room evacuations.

Lecture 6
CRM Customer Relationship Management
o A strategy,
o Only three key points:
Retention
Profitability
Loyalty

Based on buying behaviour


Businesses treat each person as an individual
Marketing campaigns to suit peoples needs.

Primary forces driving the explosive growth of CRM


Automation/productivity/efficiently = automates the list of the promotion
Competitive advantage = going back to the store based on loyalty
program deals
Increase revenue = marketing pamphlets are emailed
Decrease cost
Customer support
Inventory control
Accessibility
Operation CRM Information systems:
Marketing operational CRM
o List of the people your sending promotions too
o Whether your campaign is going well
o Cross selling up selling = combining products to make it better
Sales operational CRM IS
o Customer services = contact centre, providing feedback online

Analytical CRM IS
o Finding out and analysing customers to find a pattern and predict what
kind of customer we have

SCM Supply Chain Management


Managing information flow across the supplier, company and the customer
Procurement
o Acquisition of the raw materials
Logistics
o Storing and transportation
External organisation
o Supplier and customer
Transformation then downstream
o Giving it to customers
Four drivers
Facilities
o place where you process raw material into the finished product
Inventory
o stock thats suppliers supply to customers
Transportation
o Moving inventory to the different places of the supply chain.
o Processing raw material to product = facilities
o Moving inventory around = transportation
Information
o Push vs pull strategy = RSS Feed

Efficiency
o performance of the system, the speed
Effectiveness
o Impact of the system (the result, the activity, the quality)
Businesses need to manage both effectiveness and efficiency
Ballwhip effect
o Surge fluctuation
If we perform better we can have products at an optimal level and achieve
maximum profit.

ERP Enterprise Resource Planning


Integrate
Information sharing
Standardisation
Example:
ERP integrates information into one.
OASIS is an example of ERP because it contains all students information.
Help the standardisation process.

Flexible
o Changes can be made very easily
Modular and open
o All interrelated information will be grouped together as a module
Comprehensive
o No need to know any other applications.
o Gives the user access to relative information to do your job
Beyond the company
o Provides information about the industry, competitors and rules and
regulations

ICT infrastructure
Computer
o Limited process
Server
o Faster more processing

Web server
o Businesses need to use to publish their web page to they can share
their information with their partners, customers, suppliers at a low
cost.

Application server can be used so that enterprise application can be


deployed and the user can use this enterprise application by using the
browser without installing there application on their computer. E.g. no
need to install/update blackboard.

Database server:

Can stall large forms of data in a structural way. Can scale up and
down in the way we want it too.

Businesses need to use the backup system to back up there servers and
there systems.

Networking
o Local area network (LAN) to connect things in the same place
Wide area network
o Connect different countries
Virtual primary network
o Provides employees to do their job no matter where they are

Voice over IT
o Internet protocol
o Cheap but not as good quality
Traditional analogue
o Expensive but good quality

Three tier network


Client
o Using web browser to access application server
Business application
Database management system

Standard operating environment (SOE)


o list of application will be the same, better management

Lecture 11
Outsourcing
o saving money instead of getting technicians
Can outsource the job to everyone.
Using there (IT technician) expertise so you can focus it on your own
expertise.
Other people can take care of the system.
Disadvantages
If we have the system, we have less control over the system
Depends of the data sensitivity

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