PCoIP Component Installer

Release Notes

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PCoIP Component Installer Release Notes

Teradici Corporation
#101-4621 Canada Way, Burnaby, BC V5G 4X8 Canada
phone +1.604.451.5800 fax +1.604.451.5818
www.teradici.com
The information contained in this documentation represents the current view of Teradici Corporation as of the date of
publication. Because Teradici must respond to changing market conditions, it should not be interpreted to be a commitment
on the part of Teradici, and Teradici cannot guarantee the accuracy of any information presented after the date of
publication.
This document is for informational purposes only. TERADICI MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS
TO THE INFORMATION IN THIS DOCUMENT.
Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no
part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by
any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written
permission of Teradici Corporation.
Teradici may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject
matter in this document. Except as expressly provided in any written license agreement from Teradici, the furnishing of this
document does not give you any license to these patents, trademarks, copyrights, or other intellectual property. Visit
http://www.teradici.com/about-teradici/pat.php for more information.
2000-2014 Teradici Corporation. All rights reserved.
Teradici, PC-over-IP, and PCoIP are trademarks of Teradici Corporation and may be registered in the United States and/or
other countries. Any other trademarks or registered trademarks mentioned in this release are the intellectual property of their
respective owners.

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Revision History
Version

Date

Description

5 Mar 2014

Revised document to state that the Teradici Virtual Audio

Driver also provides support for USB audio devices that are
locally terminated on Tera2 zero clients.

30 Jan 2013

Version 1.1.2. Fixed bugs and added Win 8 support.

19 Sep 2012

Version 1.1.0. Fixed bugs and documented silent installation.

6 Jan 2012

Version 1.0.1. Improved installer's View Agent version

detection. No changes to the Teradici audio driver.

2 Nov 2010

Version 1.0.0. Windows logo-signed Teradici Virtual Audio

Driver.

20 Sep 2010

Initial release. Unsigned Teradici Virtual Audio Driver.

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Contents
Revision History

1 PCoIP Component Installer

1.1 Audience

1.2 Additional Resources

2 Release 1.1.2

2.1 Installation Components

2.2 System Requirements

2.3 Problems Fixed in This Release

2.4 Known Issues

2.5 Installing the Teradici Virtual Audio Driver

2.5.1 Installing from the PCoIP Component Installer Setup Wizard

2.5.2 Performing a Silent Installation

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2.5.3 Uninstalling the Teradici Virtual Audio Driver

10

2.5.4 Disabling the Teradici Virtual Audio Driver

11

3 Release 1.1.0

12

3.1 Installation Components

12

3.2 System Requirements

12

3.3 Problems Fixed in This Release

12

4 Release 1.0.1

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4.1 Installation Components

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4.2 System Requirements

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PCoIP Component Installer

The PCoIP Component Installer is a program for installing Teradici PCoIP components in
VMware View 4.5+ virtual desktops. In this release, it installs the Teradici Virtual Audio Driver.
This audio driver provides support for bi-directional analog audio and locally terminated USB
audio for VMware View virtual desktops. The Teradici Virtual Audio Driver must be used if
microphone input is desired.
For optimal performance with Tera2 zero clients, it is recommended that you locally
terminate USB devices on the zero client, install the Teradici Virtual Audio Driver on your VM,
and select this driver as the default playback device.
Note: The locally terminated USB feature is available from the AWI Configuration > Audio
page for Tera2 zero clients with firmware 4.2.0 (or later) installed. For more information
about how to locally terminate USB devices, please see "PCoIP Zero Client and Host
Administrator Guide" (TER1206003).

1.1

Audience
These release notes are intended for administrators who are responsible for installing the
Teradici Virtual Audio Driver.
Note: Administrator rights are required in order for the installer to run successfully.

1.2

Additional Resources
If you need to determine the Teradici Virtual Audio Driver version that is currently installed
on a VMware View virtual desktop, please see Knowledge Base support topic 15134-490 on
the Teradici support site.

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Release 1.1.2

2.1

Installation Components
Release 1.1.2 of the PCoIP Component Installer installs version 1.2.0.17470 of the Teradici
Virtual Audio Driver.

2.2

System Requirements
The PCoIP Component Installer can only run on systems that have VMware View Agent 4.5
(or greater) already installed. The installer will fail if VMware View Agent 4.5 (or greater) is not
detected.
The PCoIP Component Installer is supported on the following operating systems:
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l
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2.3

Microsoft Windows XP 32 bit

Microsoft Windows 7 32 bit
Microsoft Windows 7 64 bit
Microsoft Windows 8 64 bit

Problems Fixed in This Release

Version 1.2.0.17470 of the Teradici Virtual Audio Driver fixes the following issues:
l

2.4

Fixed a problem where the audio playback stops on Windows XP desktops under a
known set of conditions.
Optimized settings for the monitoring mechanism to reduce CPU usage.

Known Issues
The table below summarizes the known issues for this release of the Teradici Virtual Audio
Driver and includes workarounds whenever possible.
Table 4-1: Known Issues
Known Issues

Workarounds

If the Teradici Virtual Audio Driver and the

VMware Virtual Audio (DevTap) driver are installed
on the same virtual desktop and the VMware audio
driver is selected as default device, you will not get
any sound.

Ensure that the Teradici Virtual Audio

Driver is selected as the default driver in
the Playback tab of the Control Panel >
Sound dialog. For details, please see
Installing from the PCoIP Component Setup
Wizard.

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2.5

Installing the Teradici Virtual Audio Driver

These instructions explain how to run the PCoIP Component Installer to install the Teradici
Virtual Audio Driver on a VMware View 4.5+ virtual desktop. You can install this driver either
by running the installer setup wizard or performing a silent installation from the command
line. Both procedures are explained below. This section also contains instructions for
uninstalling and disabling the Teradici Virtual Audio Driver.

2.5.1

Installing from the PCoIP Component Installer Setup Wizard

Note: You must be logged in with administrator rights in order to successfully perform this
installation.
To install the Teradici Virtual Audio Driver from the setup wizard:
1. Copy the setup wizard (PCoIP_ComponentInstaller.exe) to the virtual desktop.
2. Double-click on the file to launch the setup wizard.
3. Click Next at the welcome screen.

4. Accept the license agreement by clicking I Agree.

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5. Click Install to install the Teradici Virtual Audio Driver component.

6. The following screen appears when the installation successfully completes. Click OK to
continue.

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7. Click Finish to exist the setup wizard.

8. From the Windows desktop, navigate to Start > Control Panel > Sound.
9. Ensure that Teradici Virtual Audio Driver is selected as the default device in the
Playback tab, as shown below.

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10. Reboot the virtual desktop operating system so the new audio driver can take effect.
Note: Whenever you run the PCoIP Component Installer, any existing Teradici Virtual Audio
Driver is deleted and then installed again. An operating system reboot is required each time.

2.5.2

Performing a Silent Installation

You can also use the PCoIP Component Installer to perform a silent installation of the
Teradici Virtual Audio Driver by typing the following at the command line:
<location>\PCoIP_ComponentInstaller.exe /S
where <location> is the full path to the folder containing the installer.
Note: This command is case-sensitive.

2.5.3

Uninstalling the Teradici Virtual Audio Driver

Note: If you want to install an earlier version of the Teradici Virtual Audio Driver, you must
uninstall the existing version first.
To uninstall the Teradici Virtual Audio Driver:
1.
2.
3.
4.
5.

On the Windows desktop, navigate to Start > Control Panel > Device Manager.
Expand the Sound, video and game controllers node.
Right-click on Teradici Virtual Audio Driver, and then select Uninstall.
Close the Device Manager.
Reboot the virtual desktop operating system.

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2.5.4

Disabling the Teradici Virtual Audio Driver

To disable the Teradici Virtual Audio Driver:
1.
2.
3.
4.
5.

On the Windows desktop, navigate to Start > Control Panel > Device Manager.
Expand the Sound, video and game controllers node.
Right-click on Teradici Virtual Audio Driver, and then click Disable.
Close the Device Manager.
Reboot the virtual desktop operating system.

Note: If you disable and then re-enable the Teradici Virtual Audio Driver from the Device
Manager, you will need to restart the PCoIP session by logging off and back on again or by
rebooting the operating system.

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PCoIP Component Installer Release Notes

Release 1.1.0

3.1

Installation Components
Release 1.1.0 of the PCoIP Component Installer installs version 1.1.0.10277 of the Teradici
Virtual Audio Driver.

3.2

System Requirements
The PCoIP Component Installer can only run on systems that have VMware View Agent 4.5
(or greater) already installed. The installer will fail if VMware View Agent 4.5 (or greater) is not
detected.
The PCoIP Component Installer is supported on the following operating systems:
l
l
l

3.3

Microsoft Windows XP 32 bit

Microsoft Windows 7 32 bit
Microsoft Windows 7 64 bit

Problems Fixed in This Release

Version 1.1.0.10277 of the Teradici Virtual Audio Driver fixes the following issues:
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Fixed a problem where the audio playback stops after some time (i.e., one or two days)
on Windows 7 64-bit desktops.
Fixed a blue screening problem on Windows 7 desktops (32- and 64-bit) when playing a
YouTube video with sound and muting the microphone input.
Fixed audio/video lip synchronization drift over time on Windows 7 desktops.

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Release 1.0.1

4.1

Installation Components
Release 1.0.1.6342 of the PCoIP Component Installer installs version 1.0.0.5707 of the
Teradici Virtual Audio Driver.

4.2

System Requirements
The PCoIP Component Installer can only run on systems that have VMware View Agent 4.5
(or greater) already installed. The installer will fail if VMware View Agent 4.5 (or greater) is not
detected.
The PCoIP Component Installer is supported on the following operating systems:
l
l
l

Microsoft Windows XP 32 bit

Microsoft Windows 7 32 bit
Microsoft Windows 7 64 bit

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