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A Study On Impact of Implementation of TQM in Ites Industries in Coimbatore

This document appears to be a survey assessing employee satisfaction with Total Quality Management implementation and practices at ITES (Information Technology Enabled Services) industries in Coimbatore, India. The 34 question survey addresses topics like employee demographics, training programs, understanding of company goals, employee treatment, work quality, satisfaction with company policies and benefits, work-life balance, and open-ended suggestions. The purpose is to evaluate how TQM impacts employee perceptions of various human resources, management, and job satisfaction factors.

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59 views4 pages

A Study On Impact of Implementation of TQM in Ites Industries in Coimbatore

This document appears to be a survey assessing employee satisfaction with Total Quality Management implementation and practices at ITES (Information Technology Enabled Services) industries in Coimbatore, India. The 34 question survey addresses topics like employee demographics, training programs, understanding of company goals, employee treatment, work quality, satisfaction with company policies and benefits, work-life balance, and open-ended suggestions. The purpose is to evaluate how TQM impacts employee perceptions of various human resources, management, and job satisfaction factors.

Uploaded by

gokilnath
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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A STUDY ON IMPACT OF IMPLEMENTATION OF TQM IN

ITES INDUSTRIES IN COIMBATORE


1. Name

2. Sex

:
a) Male

3. Age

b) Female
:

a) Below 25 years

b) 25 35 years

c) 36 45 years

d) Above 45 years

4. Martial Status

a) Married

b) Unmarried

5. Educational qualification
a) SSLC

b) HSC

d) Graduate

e) Post Graduate

6. Experience

c) Diploma

a) Below 5 Years

b) 5-10 Years

c) 11-20 Years

d) Above 20 Years

7. Monthly Income :
a) Below Rs.5, 000

b) Rs.5, 001 -10,000

c) Rs.10, 001 20,000

d) Above Rs.20, 000

8. Which training programme is provided in your organization?


a) On-the job

b) off the job

c) both

9. Whether your training needs are identified through following basis?


a) Skill matrix

b) performance appraisal

c) departmental heads

d) Nominations

e) around training need identification.

10. Can you perform your work better after attending training programme?
a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

11. There is a strong spirit of cooperation in this organization?


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

12. Employees in this organization treat each other with respect.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

13. I am treated with respect by my supervisors


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

14. I am asked for my input.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

15. I fully understand the goals, policies, and objectives of this organization.
a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

16. The actions of management are always consistent with organization goals, policies, and
objectives.
a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

17. I am properly recognized for my contributions.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

18. My supervisor provides me with feedback on how well I am doing.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

19. Employee suggestions and recommendations are welcomed by management.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

20. Management has a sincere concern for the employees.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

21. I would like a greater say in how things get done.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

22. The quality of work by this organization is excellent.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

23. The working conditions in this organization are excellent.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

24. This organization has the best reputation of any in this area as a good place to work.
a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

25. If I could find another job with the same pay, I would change.
a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

26. Innovation and invention is given importance in the organisation.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

27. Quality control procedures are updated periodically.


a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

28. Are you satisfied with the overall quality of the ITES Industries?
a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

29. You feel that the medical facilities provided by the company.
a) Strogly Disagree

b) Disagree

d) Agree

e) Strongly Agree

c) Neither agree nor disagree

30. Are you satisfied with the company you are working in?
a) Satisfied

b) Highly Satisfied

d) Dissatisfied

e) Highly Dissatisfied

c) Neutral

31. Are you satisfied with the timing of the working hours?
a) Satisfied

b) Highly Satisfied

d) Dissatisfied

e) Highly Dissatisfied

c) Neutral

32. Do you feel salary paid to you is adequate?


a) Yes

b) Normal

c) No

33. Do you feel your work load is excessive?


a) Yes

b) No

34. Suggestions
__________________________________________________________
__________________________________________________________
__________________________________________________________

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