Achieving Results Through

Genuine Leadership
TM

TRAINING

Struggling daily with tough business issues and essential goals,

organizations are prepared when genuine leaders are eager to live
out the mission and values of their organization. The result: increased
morale, retention, and productivity.
Your business environmentthat once got tougher year after yearnow gets tougher day
after day. Surviving in a changing economy and marketplace, working more efficiently,
delivering solid customer service, meeting the demands of organizational stakeholders, and
maintaining quality control are just a few of the key issues you face. Gaining a competitive
advantage in light of these challenges is essential for survival. Thats why your leaders, from
executives to individual contributors, need effective practices to propel your organization to
new heights. What kind of leadership provides guidance and stability in your organization?
Genuine LeadershipTM.

Meeting the needs of the new global

marketplace with a flexible,
total-systems approach

Introducing Achieving Results Through Genuine LeadershipTM, built to address the current
business issues your organization faces today and will face tomorrow. Based on the latest
research from AchieveGlobal, the Genuine LeadershipTM system provides a systemic approach
to leadership developmentone that builds a motivated, loyal workforce capable of reaching
new levels of productivity. At the core of this system are The Principles and Qualities of
Genuine LeadershipTM. Leaders who use the six key Genuine LeadershipTM principles develop
the ability to be collaborative, visionary, mindful, skillful, and inventivekey qualities of genuine leaders. Genuine leaders have a sincere desire to create something larger and better than
what they can create alone.
Others recognize a genuine leader because he or she:
Creates an environment in which collaboration produces timely, high-quality decisions,
rather than too-little, too-late outcomes.
Responds to shortages of resources with creativity and resolve, instead of I win, you
lose competitiveness.
Finds time to coach and develop team members, with the knowledge that those people
are the organizations future.
Exemplifies a confident, positive outlook and imparts this vision to others.

Motivates others to stay the course during difficult times and to go the extra mile to help
the organization achieve its objectives.

Research-Based Content That Is Relevant and Produces Results

AchieveGlobal collected original, primary research over many months to prepare and develop
the Genuine LeadershipTM system. Through our research we not only discovered the key business issues affecting top leaders today, but also uncovered key leadership training and development priorities. In addition, we researched the specific skill sets needed to overcome these
issues and challenges, and examined their relationship to productivity and retention in the
workplace. With this comprehensive understanding of our customers needs, we designed the
Genuine LeadershipTM system to address these challenges specifically.

New Workshop Design

Built with unifying language and common tenets, the new workshops in the Genuine LeadershipTM system are
easy to implement, and allow for greater understanding and richer discussion within training sessions. Our new
workshops are designed with interactive games, stronger guided discovery, and cumulative skills practices. This
cohesive workshop design unifies skill modules into multi-day experiences.

A Systemic Approach
Achieving Results Through Genuine LeadershipTM is a comprehensive training system designed to provide a
range of critical leadership skills vital to organizational success. AchieveGlobal approaches the organization in
four management levels, each requiring a different training application. The levels are divided into skill areas,
each containing one or several training modules.

Following is our process for driving results throughout an organization:

At the highest level, the executives own and define the results they want to achieve. They determine what
needs to happen to drive results and create a strategy to accomplish this.
Next, middle-level leaders (for example, department heads, directors, and managers) direct the practice and
process to develop the capabilityin the individuals, processes, and systemsto implement the strategy.
Finally, individuals deliver the results through productive behaviors that bring the result to reality.
Each of these four action levelsdefine, direct, develop, and deliverrequires a unique approach to learning
and strategic change. By addressing all levels of an organization, a comprehensive result is achieved.
In the pyramid above, you will see the different workshops available to address needs at all levels of the
organization.

Executives DEFINE Leadership Vision

Training provides knowledge and skills critical to achieving business results. An organizations success increases
when top leaders and employees:
Know where the organization is going.

See a compelling reason for change.

Understand the benefits to themselves and the organization.
Experience opportunity and support for using skills from training.
AchieveGlobals consultants work with the executive level of your organization to ensure that your leadership
solution effectively achieves lasting resultsfor your customers and for your organization. Because your situation is unique, we tailor our approach, leveraging your strengths and addressing critical issues.

Senior Managers DIRECT Resources to Transform the Vision into Action

Bridging Strategy to OutcomesTM (2-day workshop)
The central challenge for todays managers is to bridge the gap between strategic goals and day-to-day
operations. Pulled in many directions, these managers must address complex business issues, implement
directives from senior leadership, and meet the human and operational needs of direct reports and frontline employees.
Bridging Strategy to OutcomesTM helps senior managers build commitment and focus effort at every organizational level. Participants master and apply key interpersonal skillsfine-tuned and framed for this
audience.

Frontline Leaders and Managers DEVELOP Others

It is the responsibility of frontline supervisors and managers to develop the capabilities within the individuals,
processes, and systems of the organization to execute and implement defined strategy.
At the Develop Level of our leadership system, we offer programs in six skill areas:

Coaching Others for Top PerformanceTM (2-day workshop)

Our coaching skills workshop explores The Principles and Qualities of Genuine Leadership and focuses
on developing skills that can help participants perform daily coaching activities. This workshop provides
participants with the necessary skills to build constructive relationships that gain a stronger commitment
to improving performance and achieving results.
TM

Modules include:
Module 1: The Principles and Qualities of Genuine LeadershipTM: Managers Version (4 hours)

Module 2: Providing Constructive Feedback

Module 3: Developing Others (4 hours)
Module 4: Giving Recognition (4 hours)

TM

(4 hours)

TM

TM

Managing the Performance of OthersTM (2-day workshop)

As the manager, supervisor, or leader of a work group or team, performance leaders help others do the
work that ultimately makes an organization successful. Performance leaders are responsible for guiding
and directing the performance of their employees. To accomplish this they must ensure employee performance aligns with the direction and strategy of the organization. This workshop focuses on the performance management aspects of a managers role. The skills taught in this workshop help participants
prepare for and conduct different types of performance-related discussions.
Modules include:
Module 1: Planning for Performance DiscussionsTM (4 hours)

Module 2: Clarifying Performance Expectations (4 hours)

Module 3: Correcting Performance Problems (4 hours)
Module 4: Conducting Performance Reviews (4 hours)
TM

TM

TM

Accelerating Team ProductivityTM (2-day workshop)

Todays teams are expected to produce more than ever before, faster than ever before. Leaders are faced
with the dilemma of developing enhanced teamwork along faster and faster timelines. As a result, this
workshop is designed to help leaders focus teams on key results and outputs, build energy and momentum
toward achieving goals, negotiate on their teams behalf, and handle difficult dynamics within a team that
impact performance.
Modules include:
Module 1: Building Team Pride and PurposeTM (4 hours)

Module 2: Developing Team Agility: Day-to-Day Tools (4 hours)

Module 3: Resolving Conflicts Within Your Team (4 hours)
Module 4: Negotiating Resources for Your Team (4 hours)
TM

TM

TM

Maximizing Your Supervisory Potential (1-day workshop)

As a result of the business environment in which they operate, newand even tenuredsupervisors
frequently find themselves performing an awkward and uncomfortable organizational balancing act.
They must strive every day to balance elements of their job responsibilities.
Modules include:
Module 1: The Hallmarks of Supervisory Success (4 hours)

Module 2: Delegating for Shared Success (4 hours)

Leading Change
The Leading Change workshop develops the skills leaders need to help employees accept and make the
most of frequent organizational change. In addition to considering different types of changes and their
potential impact, participants explore the differences between productive and unproductive responses to
change. They also learn, practice, and apply techniques for coming to grips with change, and for helping
employees realize the personal and organizational benefits inherent in most organizational changes. The
Leading Change workshop is under development for future release. The Managing Change module from
FrontLine Leadership is available in the interim.

Leading Meetings

Facilitating for Results (8-, 10-, or 12-hour delivery options)

This program helps individuals identify the skills that facilitators need to lead effective, results-oriented
meetings. Participants leave the session able to conduct productive, results-oriented meetings, no matter
how complex the issue or diverse the group.

Frontline Leaders and Individual Contributors DELIVER Organizational Results

Individuals take appropriate and timely actionssupported by knowledge, commitment, and abilityto deliver
results. Organizations get results when individuals are equipped with the appropriate skills and are energized
to do the right thing at the right time.
At the Deliver Level of our leadership system, we offer a foundational module, as well as additional modules in
four skill areas:

The Principles and Qualities of Genuine LeadershipTM (4 hours)

More than ever, everyone in the organization needs a deep knowledge of leadership best practices and help
in tailoring those practices to their own situations. To meet this need, this module outlines the universal
leadership qualities and principles that help individuals become genuine leadersleaders that can translate
intentions into reality. In this foundational module, participants learn about five critical leadership qualities that contribute to personal and organizational success, and discuss them as related to key business
issues. They also learn six basic principles that can help them develop effective relationships.

Working Through Emotions and Conflict (1-day workshop)

This workshop will prepare participants for the emotionally complex situations common in todays work
environment, and help people use conflict to create a collaborative environment in which people contribute their best thinking.
Modules include:
Module 1: Addressing Emotions at Work (4 hours)

Module 2: Resolving Conflict With Your Peers (4 hours)

Connecting With Others: Listening and Speaking (1-day workshop)
This workshop will help participants learn how to listen effectively, identify and cultivate good sources of
information and master the process of encouraging people to share their knowledge. It also enables
employees to have a positive impact on the organization by focusing on their presentation skills, regardless
of audience size.
Modules include:
Module 1: Listening in a Hectic World (4 hours)

Module 2: Speaking to Influence Others (4 hours)

Problem-Solving Results: Solutions, Improvements, and InnovationsTM (2-day workshop)
Clearly, the ability to generate innovative solutions to workplace problems is more important than ever.
But how do you create the energy to implement these solutions in a climate in which resources are scarce
and people are already overworked? This workshop provides participants with the skills and strategies
required to find appropriate problem solutions and the energy to implement them.
Units include:
Unit 1: Connecting People and Process (4 hours)

Unit 2: Exploring Gaps, Causes, and Solutions (4 hours)

Unit 3: Deciding on a Solution (4 hours)
Unit 4: Making It Happen (4 hours)
Workload Management
The modules in this skill area help individual contributors excel in todays fast-paced, sometimes chaotic
workplace.
Modules include:
Identifying Work Priorities and Setting Verifiable Goals (Leadership for Results, 4 hours)

Managing Your Priorities (Leadership for Results, 4 hours)

Personal Strategies for Navigating Change (Leadership for Results, 4 hours)
WorkSkills: Steps to Your Success
This skill area addresses the specific needs of todays line and staff support employeesnew hires as well
as established employees.
Modules include:
What it Takes to Succeed: The Basic Principles (WorkSkills: Steps to Your Success, 2 hours)

Getting the Information You Need (WorkSkills: Steps to Your Success, 2 hours)
Speaking With Confidence (WorkSkills: Steps to Your Success, 2 hours)
Positive Responses to Change (WorkSkills: Steps to Your Success, 2 hours)
Defusing Emotionally Charged Situations (WorkSkills: Steps to Your Success, 2 hours)
Helping Your Team Work (WorkSkills: Steps to Your Success, 2 hours)
Managing Life Outside Work: Handling Emergencies and Resisting Temptations (WorkSkills: Steps to
Your Success, 2 hours)

About AchieveGlobal

Implementation Options

AchieveGlobal is the world

Achieving Results Through Genuine LeadershipTM goes far beyond the classroom door by including assessment,
knowledge acquisition, skills practice, reinforcement, application, and consulting tools and services. Please work
with your AchieveGlobal representative to determine which parts of, and in what sequence, Achieving Results
Through Genuine LeadershipTM will best meet the unique needs of your organization.

leader in helping organizations

translate business strategies into
business results by developing
the skills and performance of

Knowledge Acquisition

their people. We are a single

The Achieving Results Through Genuine LeadershipTM workshops are designed for groups of 15 participants.
Each workshop is tied together by recurring themes and materials designed to promote continuity. The training
solution allows participants to build on one anothers learning, situations, ideas, and excitement, so acceptance
and application is faster.

resource for aligning employee

performance with
organizational strategy through
training and consulting solutions
in sales performance, customer
service, leadership and
teamwork.
With 75 offices in 43
countriesand programs and
services in more than 40
languages and dialectswe can
work with our customers
virtually anywhere in the world.
We welcome the opportunity to
work with you, too.

At the Deliver and Develop levels, each workshop also can be delivered in half-day sessions, in sequence, and
spaced out over time with the recurring themes and continuity. With this approach, participants get to take
bite-size chunks of the content back to the job. With each success in real life, resistance fades and ownership
builds. When participants come back to the next session, they have richer stories to tell, they have more
thoughtful questions, and they have successes to share.
As an alternative, the content of most new workshops is available as independent, half-day classroom modules.
These stand-alone modules have no explicit links to other courseware, so they can be purchased individually
and/or easily mixed with other modules in the Achieving Results Through Genuine LeadershipTM system or
with other AchieveGlobal programs.
If eLearning is a better fit for your learners, a selection of the independent modules is available in a self-paced,
interactive, Web-based format. Technical specifications will be posted on www.achieveglobal.com. This flexibility improves implementation efficiency, can reduce total training costs, and can improve learning by offering
participants the type of delivery that best meets their needs. For a full list of available modules, please contact
your AchieveGlobal representative.

Skills Practice & Reinforcement

The classroom-based workshops or modules of Achieving Results Through Genuine LeadershipTM include a
variety of skills practice. Even so, many organizations recognize the value of additional practice opportunities
after some on-the-job application. For each module of Achieving Results Through Genuine LeadershipTM there
is a skills practice session facilitator guidea fully scripted lesson plan for a repeatable, classroom-based, onehour follow-up skills practice session. In addition, each guide includes tips and best practices on how to conduct skills practice sessions using collaborative software.
Printed in the facilitator guide for each workbook and module are reinforcement tools such as self surveys,
follow-up messages, and engaging challenges. These tools can be photocopied and distributed to learners after
training on a weekly or monthly basis to help keep the concepts and skills fresh in participants minds.
Facilitators also can go to www.achieveglobal.com and download electronic versions (using the Adobe Acrobat
PDF format), which can be incorporated into e-mails to learners. The license for using these tools is included in
the classroom participant fee.
For organizations that want more robust reinforcement, self-paced, interactive, Web-based modules of Achieving
Results Through Genuine LeadershipTM are perfect for just-in-time reinforcement and reference by learners, long
after theyve completed classroom training. Technical specifications for these modules will be posted on
www.achieveglobal.com. For a full list of available modules, please contact your AchieveGlobal representative.

Strategy to Results
Through People

Headquarters: Tampa, FL, USA

800.456.9390 (North America)
www.achieveglobal.com

2004 AchieveGlobal, Inc.

No. M0255 v4.0 (12/04)

Customization and Tailoring

This system and all of its components were developed and tested to work in a broad range of industries and
contexts. Its discover- and activity-based design ensures the standard activities, exercises, practices, and role
plays arent just customized for your organization; they are customized for each specific learner. Learners
choose to work out challenges and situations unique to them, and these real-life examples are built in at no
additional cost. If you want to formally customize the product to include company-specific role plays, policies,
or goals, our Custom Development Team has a quick and efficient process to fill your request.