How we help our customers

A world leader in multi-line Insurance serviced over 81 million instruments held by more than
40 million clients through 100-plus products and 10 subsidiaries. The companys customer
facing interaction had been its varied agents. The companys leadership realized that this
approach had prevented transparency across product lines and services and impacted its
revenues. All services needed to be accessible uniformly to all customers across channels.
The time frame for enterprise-wide transformation and organization-wide adoption was
24 months. We proposed a two-pronged approach that combined solution design and change
management implemented on a single architecture that enabled cross-line synergies and
created touch-points for each revenue stream. We delivered the IT roadmap on schedule,
created the documentation and handheld all teams through the massive transition.

IT Strategy Consulting
Transforming IT to achieve Business Excellence

A major airline in the Asia-Pacific embarked on a business transformation initiative as part of its
organizational restructuring exercise. We used a phased approach that included a review of
baseline documentation and interviews with stakeholders in the business and IT organizations.
This was followed by workshops, detailed analysis and benchmarking. We provided
comprehensive recommendations on the strategy, investments, vendor management,
performance management, and SLA management functions. We also charted short-, mediumand long-term roadmaps for implementation over a two-year period.

Consulting
About TCS Global Consulting Practice
TCS Global Consulting Practice (GCP) is a key component in how TCS delivers additional value
to clients. Using our collective industry insight, technology expertise, and consulting knowhow, we partner with enterprises worldwide to deliver integrated end-to-end IT enabled
business transformation services.
By tapping our worldwide pool of resources - onsite, offshore and nearshore, our high caliber
consultants leverage solution accelerators and practice capabilities, balanced with our
knowledge of local market demands, to enable enterprises to effectively meet their business
goals. GCP spearheads TCS' consulting capacity with consultants located in North America, UK,
Europe, Asia Pacific, India, Ibero-America and Australia.

Contact
To know more about TCS IT Strategy Consulting, contact global.consulting@tcs.com

About Tata Consultancy Services (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match.
TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering
and assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
Indias largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.

IT Services
Business Solutions
Outsourcing
All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here
is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or
distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate
copyright, trademark and other applicable laws, and could result in criminal or civil penalties.
Copyright 2013 Tata Consultancy Services Limited

CMYK

TCS Design Services I M I 02 I 13

For more information, visit us at www.tcs.com

Business leaders are ramping up their efforts to deliver value to stakeholders in all areas of
business, and IT is tasked with some critical initiatives in this direction. IT organizations are
under pressure to contain costs while also spurring on innovation to support growing
business needs.

IT Strategy & Governance services are designed to help clients Align IT vision and objectives with business goals and strategy
n Help define business vision and agility
n Define the organization structure, accountability and decision rights
n Maximize the value delivered by IT assets
n Measure the performance of IT
n Establish governance mechanism to ensure program success
n Define the IT Strategy, and develop a prioritized multi-tier roadmap and execution strategy
n

The duality of growth and containment is pushing strategists to discover new ways to
address the consumerization of IT to bring organizations up to meet the expanding market
needs. Businesses are also leveraging emerging technologies while finding new ways of
containing the costs associated with these initiatives. TCS can help you manage your
business and IT priorities for the future while making the most of your current investments
and existing technology architecture.

Business
Strategy &
Operating
Model

Our Solution

The focus of our consulting services is delivering value

to the business while transforming IT, we do this by
defining an optimized target operating model with
clear financial benefits, and improved performance.
Typically this is accomplished through:

Our IT advisory services cover the following key areas in

creating an IT strategy for your organization:

A systematic assessment of Business and IT

organizations; strategies; portfolio of applications,
projects and resources; and operating model to
identify improvement opportunities
Designing target solution(s) incorporating industry
best practices and TCS experience with a view to
reduce costs and business risk, while increasing
agility, quality and capacity
Developing a prioritized pragmatic execution
roadmap with program management and benefits
realization directives

Strategy assessment, definition, and roadmap:

Arrive at a high-level, business-focused IT strategy
that delivers value at all levels to the business

IT Shared services Strategy: Define an IT shared

services operating model as appropriate, based on
business case validation, service catalogue, charge
back mechanisms, risk analysis, IT process mapping
and a transition roadmap

Design the cloud strategy based on the evaluation of

industry standards, best practices, governance,
service catalogs, incident/change/release
management, license management, capacity
management and charge-back models

Evolve Strategic Sourcing Services by creating

sourcing optimizations with transformational benefits
and evaluating vendor, location and pricing models

Some of the key questions we help you answer are:

n

CMYK

IT organization: Are we optimally organized, with

the right skill sets? What should the target
operating model look like?
Governance & Portfolio Management: What are
the right structures and management processes to
maximize alignment of Business and IT?
Enterprise Architecture: What is the
comprehensive and integrated view of the various
architectures (application / data / technical)
Application Architecture & Portfolio: What is a
more rational application footprint and the
roadmap to that target application architecture?

Infrastructure and Data Center: What is the

optimal solution for infrastructure and data center?

Sourcing strategy: Do we have the adequate and

most efficient level of IT resources and how would
we close and source the gaps?

Define the IT operating model by examining the

people-process-technology triad of organizational
transformation

Organizational Structure definition to create an

operational structure by defining accountability, skill,
competency and governance

Develop IT skills assessment by aligning talent with

business need, thereby improving organizational and
individual performance.

Recommend a demand and portfolio management

strategy ensuring that the investment in programs,
applications and resources is aligned with the IT
strategy

Cost optimization: Identify cost optimization

opportunities across people, process and technology
areas

Business
Organization
Model

Derive
business value
from IT assets

Measure
Performance &
Alignment

Achieve
excellence
in execution

TCS IT Strategy Framework

Assess IT Performance Metrics by mapping

organization goals to IT goals, design an appropriate
IT performance management process, derive
measures/scorecards and define targets
Carrying out health checks through comprehensive
assessment of the health of key IT functions in the
organization

IT Performance
Management

Industry
Best
Practices

IT Optimization
Technology
Developments

TCS IT Strategy Framework

The TCS Advantage

Our experienced industry specialists bring a
pragmatic approach to strategy development and
execution. We have successfully executed numerous
global IT Strategy and Target Operating Model
engagements across diverse industries using our
large pool of skilled senior consultants trained in
IT Strategy and Governance.

By defining your IT strategy, your IT follows the overall

direction and pace you set for your business.
This gives you the ability to manage external change
through swift decision-making.

We keep close pace with industry trends, analyses

and forecasts from trusted names such as MIT,
Gartner and Forrester, along with best practices we
have distilled through client engagements.

Efficient management of your IT budget

Decades spent analyzing and reengineering

organizational operations in multiple verticals have
produced a comprehensive repository of
sophisticated enterprise architecture templates,
industry best practices, methodologies and
guidelines our IT Strategy Framework, PO Matrix ,
IT Governance Arrangement Matrix, the TCS
Rationalization AnalyzerTM and the TCS Management
Portfolio ToolTM. We quickly apply these to create
conceptual frameworks related to our clients
businesses.

The demonstrable values of conducting an IT strategy

definition exercise are the efficient management of
your IT budget and the effective measurement of
benefits. With our approach, our client organizations
commonly accrue higher-than-average profits.
n

IT Strategy

Industry &
Technology
Trends

Business-focused IT strategy definition

Transform your IT operating model strategy

In the current business environment we believe IT
organizations must evolve their operating model to
deliver long term value to the business. We help our
clients design the optimal operating model to ensure
business continuity based on the triads of
transformation - people, process and technology.

IT Portfolio
(Projects,
Technology, People)

We have academic alliances with best-in-class

institutions across the globe. We are a research
patron to the Massachusetts Institute of Technology
Center for Information Systems Research (MIT CISR),
with which we collaborate on focused, cutting-edge
research in innovative, customer-centric IT
Governance solutions to deliver compelling value to
our clients. We also leverage a combination of
industry methodologies (Viz. TOGAF, ITIL, CMMI,
COBIT) for engagements across industries and
geographies.

Results
n

IT Operating
Model

Define
the vision &
roadmap for IT

Business
Process
Model

We help identify areas of critical impact and high costs to partner with leaders in your
organization and build a transformation plan for your IT landscape to meet new trends
while managing costs and skills required to deliver a high performance technology
business.

Overview

Focus on
organization,
people & processes

Measurable IT performance
With our real time and easy to deploy solutions,
organizations achieve significant cost savings on their
sourcing strategies.

Business leaders are ramping up their efforts to deliver value to stakeholders in all areas of
business, and IT is tasked with some critical initiatives in this direction. IT organizations are
under pressure to contain costs while also spurring on innovation to support growing
business needs.

IT Strategy & Governance services are designed to help clients Align IT vision and objectives with business goals and strategy
n Help define business vision and agility
n Define the organization structure, accountability and decision rights
n Maximize the value delivered by IT assets
n Measure the performance of IT
n Establish governance mechanism to ensure program success
n Define the IT Strategy, and develop a prioritized multi-tier roadmap and execution strategy
n

The duality of growth and containment is pushing strategists to discover new ways to
address the consumerization of IT to bring organizations up to meet the expanding market
needs. Businesses are also leveraging emerging technologies while finding new ways of
containing the costs associated with these initiatives. TCS can help you manage your
business and IT priorities for the future while making the most of your current investments
and existing technology architecture.

Business
Strategy &
Operating
Model

Our Solution

The focus of our consulting services is delivering value

to the business while transforming IT, we do this by
defining an optimized target operating model with
clear financial benefits, and improved performance.
Typically this is accomplished through:

Our IT advisory services cover the following key areas in

creating an IT strategy for your organization:

A systematic assessment of Business and IT

organizations; strategies; portfolio of applications,
projects and resources; and operating model to
identify improvement opportunities
Designing target solution(s) incorporating industry
best practices and TCS experience with a view to
reduce costs and business risk, while increasing
agility, quality and capacity
Developing a prioritized pragmatic execution
roadmap with program management and benefits
realization directives

Strategy assessment, definition, and roadmap:

Arrive at a high-level, business-focused IT strategy
that delivers value at all levels to the business

IT Shared services Strategy: Define an IT shared

services operating model as appropriate, based on
business case validation, service catalogue, charge
back mechanisms, risk analysis, IT process mapping
and a transition roadmap

Design the cloud strategy based on the evaluation of

industry standards, best practices, governance,
service catalogs, incident/change/release
management, license management, capacity
management and charge-back models

Evolve Strategic Sourcing Services by creating

sourcing optimizations with transformational benefits
and evaluating vendor, location and pricing models

Some of the key questions we help you answer are:

n

CMYK

IT organization: Are we optimally organized, with

the right skill sets? What should the target
operating model look like?
Governance & Portfolio Management: What are
the right structures and management processes to
maximize alignment of Business and IT?
Enterprise Architecture: What is the
comprehensive and integrated view of the various
architectures (application / data / technical)
Application Architecture & Portfolio: What is a
more rational application footprint and the
roadmap to that target application architecture?

Infrastructure and Data Center: What is the

optimal solution for infrastructure and data center?

Sourcing strategy: Do we have the adequate and

most efficient level of IT resources and how would
we close and source the gaps?

Define the IT operating model by examining the

people-process-technology triad of organizational
transformation

Organizational Structure definition to create an

operational structure by defining accountability, skill,
competency and governance

Develop IT skills assessment by aligning talent with

business need, thereby improving organizational and
individual performance.

Recommend a demand and portfolio management

strategy ensuring that the investment in programs,
applications and resources is aligned with the IT
strategy

Cost optimization: Identify cost optimization

opportunities across people, process and technology
areas

Business
Organization
Model

Derive
business value
from IT assets

Measure
Performance &
Alignment

Achieve
excellence
in execution

TCS IT Strategy Framework

Assess IT Performance Metrics by mapping

organization goals to IT goals, design an appropriate
IT performance management process, derive
measures/scorecards and define targets
Carrying out health checks through comprehensive
assessment of the health of key IT functions in the
organization

IT Performance
Management

Industry
Best
Practices

IT Optimization
Technology
Developments

TCS IT Strategy Framework

The TCS Advantage

Our experienced industry specialists bring a
pragmatic approach to strategy development and
execution. We have successfully executed numerous
global IT Strategy and Target Operating Model
engagements across diverse industries using our
large pool of skilled senior consultants trained in
IT Strategy and Governance.

By defining your IT strategy, your IT follows the overall

direction and pace you set for your business.
This gives you the ability to manage external change
through swift decision-making.

We keep close pace with industry trends, analyses

and forecasts from trusted names such as MIT,
Gartner and Forrester, along with best practices we
have distilled through client engagements.

Efficient management of your IT budget

Decades spent analyzing and reengineering

organizational operations in multiple verticals have
produced a comprehensive repository of
sophisticated enterprise architecture templates,
industry best practices, methodologies and
guidelines our IT Strategy Framework, PO Matrix ,
IT Governance Arrangement Matrix, the TCS
Rationalization AnalyzerTM and the TCS Management
Portfolio ToolTM. We quickly apply these to create
conceptual frameworks related to our clients
businesses.

The demonstrable values of conducting an IT strategy

definition exercise are the efficient management of
your IT budget and the effective measurement of
benefits. With our approach, our client organizations
commonly accrue higher-than-average profits.
n

IT Strategy

Industry &
Technology
Trends

Business-focused IT strategy definition

Transform your IT operating model strategy

In the current business environment we believe IT
organizations must evolve their operating model to
deliver long term value to the business. We help our
clients design the optimal operating model to ensure
business continuity based on the triads of
transformation - people, process and technology.

IT Portfolio
(Projects,
Technology, People)

We have academic alliances with best-in-class

institutions across the globe. We are a research
patron to the Massachusetts Institute of Technology
Center for Information Systems Research (MIT CISR),
with which we collaborate on focused, cutting-edge
research in innovative, customer-centric IT
Governance solutions to deliver compelling value to
our clients. We also leverage a combination of
industry methodologies (Viz. TOGAF, ITIL, CMMI,
COBIT) for engagements across industries and
geographies.

Results
n

IT Operating
Model

Define
the vision &
roadmap for IT

Business
Process
Model

We help identify areas of critical impact and high costs to partner with leaders in your
organization and build a transformation plan for your IT landscape to meet new trends
while managing costs and skills required to deliver a high performance technology
business.

Overview

Focus on
organization,
people & processes

Measurable IT performance
With our real time and easy to deploy solutions,
organizations achieve significant cost savings on their
sourcing strategies.

How we help our customers

A world leader in multi-line Insurance serviced over 81 million instruments held by more than
40 million clients through 100-plus products and 10 subsidiaries. The companys customer
facing interaction had been its varied agents. The companys leadership realized that this
approach had prevented transparency across product lines and services and impacted its
revenues. All services needed to be accessible uniformly to all customers across channels.
The time frame for enterprise-wide transformation and organization-wide adoption was
24 months. We proposed a two-pronged approach that combined solution design and change
management implemented on a single architecture that enabled cross-line synergies and
created touch-points for each revenue stream. We delivered the IT roadmap on schedule,
created the documentation and handheld all teams through the massive transition.

IT Strategy Consulting
Transforming IT to achieve Business Excellence

A major airline in the Asia-Pacific embarked on a business transformation initiative as part of its
organizational restructuring exercise. We used a phased approach that included a review of
baseline documentation and interviews with stakeholders in the business and IT organizations.
This was followed by workshops, detailed analysis and benchmarking. We provided
comprehensive recommendations on the strategy, investments, vendor management,
performance management, and SLA management functions. We also charted short-, mediumand long-term roadmaps for implementation over a two-year period.

Consulting
About TCS Global Consulting Practice
TCS Global Consulting Practice (GCP) is a key component in how TCS delivers additional value
to clients. Using our collective industry insight, technology expertise, and consulting knowhow, we partner with enterprises worldwide to deliver integrated end-to-end IT enabled
business transformation services.
By tapping our worldwide pool of resources - onsite, offshore and nearshore, our high caliber
consultants leverage solution accelerators and practice capabilities, balanced with our
knowledge of local market demands, to enable enterprises to effectively meet their business
goals. GCP spearheads TCS' consulting capacity with consultants located in North America, UK,
Europe, Asia Pacific, India, Ibero-America and Australia.

Contact
To know more about TCS IT Strategy Consulting, contact global.consulting@tcs.com

About Tata Consultancy Services (TCS)

Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match.
TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering
and assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
Indias largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.

IT Services
Business Solutions
Outsourcing
All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here
is correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or
distributed in any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate
copyright, trademark and other applicable laws, and could result in criminal or civil penalties.
Copyright 2013 Tata Consultancy Services Limited

CMYK

TCS Design Services I M I 02 I 13

For more information, visit us at www.tcs.com