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Knowledge of Career Objective

Simon is seeking a customer-focused role where he can interact with customers daily and deliver high quality customer service and support. He has strong communication skills from his experience in call centers and is articulate with a clear friendly voice. Simon is highly motivated, a team player, and detail-oriented with good time management and prioritization skills. He has a Bachelor's degree in electrical engineering and has acquired strong customer service skills like handling calls professionally, resolving complaints, and updating customer records accurately.

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25 views3 pages

Knowledge of Career Objective

Simon is seeking a customer-focused role where he can interact with customers daily and deliver high quality customer service and support. He has strong communication skills from his experience in call centers and is articulate with a clear friendly voice. Simon is highly motivated, a team player, and detail-oriented with good time management and prioritization skills. He has a Bachelor's degree in electrical engineering and has acquired strong customer service skills like handling calls professionally, resolving complaints, and updating customer records accurately.

Uploaded by

sridhar_p144
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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KNOWLEDGE OF

CAREER OBJECTIVE
A committed and well-motivated young person who aspires to hold a position
where he will be able to interact with customers on a daily basis. Highly
articulate & having a clear friendly voice, Simon is more than able to offer
concise & polite assistance in a phone conversation. He is currently looking for
an exciting opportunity in a customer focused environment, where he will be able
to deliver a high quality service & support his employers vision.

Customer satisfaction
Prequalifying prospects
Arranging call backs

Switchboard duties

Customer service
Reception duties
Telemarketing
Cold calling
Resolving problems

PERSONAL SKILLS
Articulate
Prioritising work
IT literate
Discrete
Team player

Time management
Flexible
Detail focused

PERSONAL DETAILS
Simon Hunt
Dayjob Ltd
120 Vyse Street
Birmingham
B18 6NF
England, UK
T: 0044 121 638 0026
M: 0044 121 638 0026
E: info@dayjob.com

ACADEMIC QUALIFICATIONS
K.I.I.T COLLEGE OF ENGINEERING

2008 - 2012

B.TECH in electrical and electronics engineering

68%

KENDRIYA VIDYALAYA ANDREWS GANJ


SCHOOL

2005 - 2007

CALL CENTER SKILLS AQUIRED WHILST STUDYING

Dealing with calls in a highly professional manner.


How to act as the first point of telephone contact for a customer.
Handling complaints in a diplomatic way.
Accurately updating customer records with information.
Responding to customers who have special communication needs, such as language difficulties or disabilities.
Answering any queries quickly and efficiently.
Quickly understanding a callers point of view and to empathise with them.
Able to respond and adapt to the needs of all customers.
Fully aware of all laws & regulations regarding data protection.
Quickly processing information.
KEY COMPETENCIES

Excellent verbal and written communication skills.


Ability to work with minimum supervision in a busy environment.
Able to do repetitive tasks accurately over long periods of time.
Working knowledge of MS Office software and spreadsheets.

HOBBIES & INTERESTS


An amateur actor, and have not only helped to organize school plays but also played parts in them. A member of a local
debating society, where is gets to speak in front of audiences and has to hold in depth conversations for long periods of
time.

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