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01 XIM SCR INcremental Reengineering

The document discusses incremental re-engineering (INR) as an alternative to business process re-engineering (BPR) for achieving improvements while addressing challenges in India. INR focuses on sequential and innovative redesign of select processes to satisfy stakeholders, while BPR focuses only on customers and can result in layoffs and resistance. INR aims for valuable improvements through teamwork and training rather than dramatic changes.

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Himanshu Dhamija
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46 views17 pages

01 XIM SCR INcremental Reengineering

The document discusses incremental re-engineering (INR) as an alternative to business process re-engineering (BPR) for achieving improvements while addressing challenges in India. INR focuses on sequential and innovative redesign of select processes to satisfy stakeholders, while BPR focuses only on customers and can result in layoffs and resistance. INR aims for valuable improvements through teamwork and training rather than dramatic changes.

Uploaded by

Himanshu Dhamija
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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INR-INCREMENTAL

RE-ENGINEERING:
Synergy of BPR & TQM/ LEAN

01

Dr SBT
UBHASH
RASTOGI,
PMP, P, MI-ACP
& BT Management
Consultancy
Hyderabad

TO ACHIEVE DIFFERENT RESULTS !!


YOU HAVE TO DO THINGS DIFFERENTLY !!!

AND ACHIEVE THIS SMILINGLY?

BT & BT Management Consultancy , Hyderabad

Dening re-engineering (will it work today?)


Fundamental re-
thinking and radical
redesign of business
processes to achieve
drama3c improvements
in cri3cal,
contemporary
measures of
performance such as
cost, quality, service
and speed.

FORD; RTO: INFY TRAVEL ;


Bank Loan, CHINA TOWER
BT & BT Management Consultancy , Hyderabad

PORTERs VALUE CHAIN

(Illustrative!)

BT & BT Management Consultancy , Hyderabad

SESSION OUTLINE

INDIAN Challenges
BPR: Beyond
Customers !!
WHY BPR Failed
INR : an AlternaQve ?
BPR vs INR
INR: CharacterisQcs
BT & BT Management Consultancy , Hyderabad

INDIAN CHALLENGES (Mini- Workshop # 1)


OVER-STAFFING VS.
GROUP
EXERCISE
UNEMPLOYMENT

(5 min + 10 min)
EXCELLENT INDIVIDUAL VS
WORKER
POOR TEAM
EACH
GROUP (WORK ON
ATTITUDE : EASY MONEY
YOUR
WALL)
(MNREGA)
(by
TOMORROW)
: SKETCH
OBJECTIVITY
of APPRAISAL
???
and PASTE your group NAME
POWER DISTANCE
on Your WALL

TOO MUCH: DIVISIONAL
of WORK

LIP SERVICE for INNOVATION
LIST CHALLENGES
FOR
GOVT IMPLEMENTING
DOING BUSINESS &
LARGEST
EMPLOYER
BPR IN
INDIA
BT & BT Management Consultancy , Hyderabad

BIGGER PROLEM: Beyond CUSTOMER



Investors/
Promoters
ROI
Growth/ Mkt Share
Branding

Govt./ Society
MulQnaQonal
OrganizaQon
ComplexiQes:
Complimentary & ConicYng ExpectaYons
Changing PrioriYes of The Key Stakeholder

Exports/ Revenue
Employment
Environment
Societal welfare

Biz. partners
Employees
CompensaQon
Work Enviremt
Challenges
Security/ growth

Customers
Price
Quality
Delivery /availability
Flexibility + Service

Prot
Growth
RelaQonship
7
BT & BT Management Consultancy , Hyderabad

WHY BPR FAILED IN INDIA ?


SEVERAL STAKEHOLDERS
DOWNSIZING
RESISTANCE from UNION, GOVT.
CHANGE MANAGEMENT
POWER CENTERS / CENTRALIZATION

BT & BT Management Consultancy , Hyderabad

INR: AN ALTERNATIVE !
INR IS SEQUENTIAL, INNOVATIVE, REDESIGN
OF BUSINESS PROCESSES, TO ACHIEVE
VALUABLE IMPROVEMENTS IN CRITICAL
MEASURE OF PERFORMANCE, FOR
SATISFYING VARIOUS EXPECTATIONS OF ITS

KEY STAKEHOLDERS

BT & BT Management Consultancy , Hyderabad

INR vs BPR
BPR

INR

CUSTOMERS

CUSTOMER+ EMPLOYEES
+ PARTNERS + GOVT/
SOCIETY (Investors)

DRAMATIC

VALUABLE to ALL

LAYOFFs

RUTHLESS

NIL : RETAIN; RETRAIN;

RESISTANCE
TO CHANGE

VERY HIGH

MEDIUM

FOCUS
KPI

IMPROVEMENT

(Investors)

REDEPLOY

BT & BT Management Consultancy , Hyderabad

INR vs BPR

(Contd)

BPR

INR

SUITABLE

PRIVATE SECTOR

ALL SECTORS

EMPLOYEES
TREATMENT

COST

ASSET

SUCCESS
EXPECTED

VERY LOW

MEDIUM TO HIGH

INNOVATED
AT

USA

INDIA
BT & BT Management Consultancy , Hyderabad

KEY CHARACTERISTICS OF INR


TAKE CARE OF ALL KEY STAKEHOLDERS :
MULTI-GOALS
BUSINESS PROCESS REDESIGN:
SELECTIVE & SEQUESNTIAL
BELIEF:SOME PROCESSES are BAD ;
SOME are GOOD as well
INTEGRATION OF END-TO-END PROCESS :
ESSENTIAL
INNOVATIVE TEAM WORK : VERY HIGH
BT & BT Management Consultancy , Hyderabad

KEY CHARACTERISTICS OF INR


EMPOWERING TEAM MEMBERS : HIGH
BELIEF IN TRUST & LOYALITY: HIGH
TRAINING & DEVELOPMENT : HIGH
USE of IT: VERY HIGH
LAYOFF: PRACTICALLY NIL
STRESS & CHAOS GENERATED : LOW
BT & BT Management Consultancy , Hyderabad

OVERALL STEPS in BPR & INR

BT & BT Management Consultancy , Hyderabad

CASE

HEG Ltd: RE-ENGINEERING


1000 People + Largest manufacurer/ exporters
Re-Engineering of Plant
PROBLEMS

SOLUTIONS

New Skills

Downsizing

Retrained

ReDeployed as
ENTERPRENEURS

BT & BT Management Consultancy , Hyderabad


15

SESSION SUMMARY

INDIAN Challenges
BPR: Beyond
Customers !!
WHY BPR Failed
INR : an AlternaQve ?
BPR vs INR
INR: CharacterisQcs
PMI REP ADVISORY BOARD, Santa Fe
BT & BT Management Consultancy , Hyderabad

dr_rastogi@btbt.co.in
+91 9652220055
drrastogi
BT & BT Management Consultancy , Hyderabad

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