DOP2000 PRC 001-0-03 Supplier Performance
DOP2000 PRC 001-0-03 Supplier Performance
DOP2000-PRC-001-0-03
B & R-C
Date : 06/Janv/03
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Nom et Prnoms
Visa
Rdige par
C Harradine
Vrifie par
Z Belhamel
Approuve par
T.Mokrane
21/12/02
28/12/02
06/01/03
Date
Evolution du document :
Date
06.01.03
Indice
0
Objet de la modification
Cration
Date : 06/Janv/03
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DOP2000-PRC-001-0-03
B & R-C
Table of Contents:
Pages:
1.
2.
Report Formats
3.
Reporting Process
4.
5.
Score Allocation
6.
7.
8.
9.
8.1.
Schedule Compliance
8.2.
Commercial Conformance
8.3.
8.4.
Quality of Work
10
8.5.
11
8.6.
11
8.7.
Documentation
12
8.8.
13
8.9.
Sub-Supplier Management
13
8.10.
14
8.11.
14
8.12.
Operational Manuals
15
8.13.
Performance In Service
15
Attached Forms
16
DOP2000-PRC-001-0-03
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2. Report Formats
There are two forms to use:
Project Feedback Used by a Package Team covering work up to release
In-Service Feedback Used by a site based time to record any Installation / commissioning or In-service
performance
Report forms are attached at the back of this document.
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DOP2000-PRC-001-0-03
B & R-C
Date : 06/Janv/03
3. Reporting Process
The Buyer (or Subcontract Administrator in the case of subcontracts) is responsible for completion of
relevant reports and obtaining input from other disciplines using the process outlined below.
Buyer distributes
copy of Performance
Report to Project Team
Buyer consolidates
scores - identifies
inconsistencies
Telephone
or Meeting
Buyer Inputs
Performance Report
into reporting system
Supplier Reviews
Clarifies / agrees
Performance Report
E-mail
E-mail
or Meet
Discuss as necessary
to review differences
and agree final score
If Supplier
agreement
is needed
Performance scores will be recorded in the Supplier Database in order provide visibility of historical
performance records.
Typical steps to be followed when a member of the project team provides input to a Supplier Performance
Report are:
Request / Receive
Report Form and
Guideline from Buyer
At demobilization or last
Release Note raise report
for each relevant Order
Read prompts in
Guideline - allocate
scores + comments
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DOP2000-PRC-001-0-03
NOTES
1.
Where there is a commitment to share the performance report with a Supplier and there is impending
commercial follow-up or claim, information must not be passed on to protect our position.
2. For frame agreements of Subcontracts / Orders with deliveries over an extended period of time (e.g.
two years) a yearly performance evaluation report should be completed.
3. For a Supplier providing several items as part of an order scope from the same location over the same
time period, it is acceptable to evaluate Supplier performance in the context of the whole order. In such
cases enter the agreed scores / comments for the order against each item supplied.
4. Project teams are encouraged with long term Orders / Subcontracts to use the report categories to
form an agenda for review meetings with the Supplier as appropriate.
At Kick off to exchange our perceptions of the Suppliers strengths and weaknesses to develop an
action plan that addresses known / historical problem areas
Mid way through the order / Subcontract to provide a sense check for the team regarding Supplier
performance and highlight any risk areas emerging
In this way a progressive evaluation of the Suppliers performance can be assessed and also shared with
the Supplier to influence improvements during Subcontract / Order execution.
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DOP2000-PRC-001-0-03
B & R-C
5. Score Allocation
Scores should be allocated on a scale of 1 to 9 using the following principle.
Unacceptable
Undesirable
Acceptable
Some weaknesses
and considerable
company intervention /
support
Desirable
Generally meets
desired standard of
performance or
exceed the desired
standards of
performance. Very
few weaknesses.
The tables at the back of this document provide a text description / interpretation of each key category
(Desirable, Acceptable, Undesirable, and Unacceptable). The match with these descriptions dictates the
allocation of scores as follows:
Consider which description fits closest to the Supplier performance and allocate score as follows:
Close fit assign designated score (for example performance fits Acceptable category assign 6)
Mixed assign mid score (for example performance fits some aspects of Acceptable and some
aspects of Desirable category assign 7)
No fit This will be relevant to situations that exceed Desirable or are worse than Unacceptable in
which case 9 or 1 should be allocated as appropriate
Only allocate whole numbers (do not use decimal points)
Notes
You should only mark those elements that form the scope of work and where you have knowledge of the
Suppliers performance. For example the Engineer may have only dealt with front-end design aspects and
therefore would rely on Quality (for example) to evaluate Quality of the work.
2. Reviewers should be particularly careful when reviewing such aspects as document management and
Schedule Compliance. Support groups such as Document Management group and Expediting may be
actively intervening (resolving problems). This may create a false sense of performance to other project
team members and so such groups must be consulted before completing the performance evaluation.
1.
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3.
Notes or comments must be factual with no personal opinion or interpretation of events. For example
The Contracts manager Mr .. was useless is not an acceptable comment even if it were true in the
reviewers opinion. In contrast a note to record the fact that the Supplier did not have up to-date
information about Sub Supplier production / release status and forecast / promised delivery dates
continually slipped focuses on the real issue that affected the project.
4. When recording delivery performance please note the following
Delivery is defined as the contractual commitment date including any change orders that impacted
delivery
Where multiple components are delivered against multiple delivery dates then a range of delivery
performance (typically best and worst) should be recorded e.g. +1 to -6 wks.
Where accelerated delivery has been agreed and paid for, the revised (earlier) date shall be the
contractual date that the performance is measured against
Any cause of late delivery should be concisely noted in the comments section of the report
5. Consider If you were to do the order again with this Supplier what would you do differently?. Record
views in the comments section for future projects to benefit from lessons / insights gained with the
Supplier and update the Lessons Learned register accordingly. This provides an opportunity to apply
knowledge of what took place and comment on the basis of 20/20 hindsight what the team would have
done differently given the same set of circumstances.
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Undesirable
Acceptable
Desirable
1 2
3 4
5 6
7 8
Undesirable
Acceptable
Desirable
1 2
3 4
5 6
7 8
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Unacceptable
Undesirable
Acceptable
Desirable
Backcharges claimed
Protracted and lengthy defence by
Supplier before accepting liability
and costs for well documented /
proven backcharges.
Backcharges claimed
Supplier sought clarification and
accepted liability and costs of
well documented / proven
backcharges. Additionally
proactive in seeking
discussions to avoid future
repetition.
1 2
3 4
5 6
7 8
Undesirable
Acceptable
Desirable
Deployment of manufacturing /
service delivery resources
adversely delayed (Although they
did not ultimately affect delivery).
1 2
3 4
5 6
7 8
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Undesirable
Acceptable
Desirable
Consistent non-conformance to
specifications either through test
or Inspection.
1 2
3 4
5 6
Consistent conformance to
specifications and compliance
with local statutory
requirements.
Systematic, proactive approach
to control processes providing
assurance of conformance
minimizing need for Project
intervention.
An ISO9001 registered
company.
7 8
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Undesirable
Acceptable
Desirable
Well-developed design
expertise and controls in place
with effective monitoring of
technical delivery performance.
Demonstrated ability to share
design function with Project.
1 2
3 4
5 6
7 8
Undesirable
Acceptable
Desirable
Excellent understanding of
capabilities and suitability of
facilities.
Self-managing capability
providing active project support.
1 2
3 4
5 6
7 8
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8.7. Documentation
Unacceptable
Undesirable
Acceptable
Desirable
Reluctant to provide
documentation/data in project
format or persistent late delivery of
data.
Post
1 2
3 4
5 6
Demonstrated an ability to
improve the efficiency and
effectiveness of the process for
both parties.
7 8
Post
For use when documents and/or data files are transmitted via Post
Unacceptable
Undesirable
Acceptable
Desirable
Reluctant to provide
documentation/data in project
format or persistent late delivery of
documentation
Unable to provide
documentation/data electronically
without significant Project
intervention.
1 2
3 4
5 6
7 8
Electronic
Electronic
For use when documents and/or data files are transmitted or exchanged electronically
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Undesirable
Acceptable
Desirable
Well-developed controls
(management system) over all
Health, Safety and Environmental
matters, effects and performance.
1 2
3 4
5 6
7 8
Undesirable
Acceptable
Desirable
1 2
3 4
5 6
Appropriate Sub-Supplier
controls and communication
channels established providing
reliable and timely supply.
7 8
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Undesirable
Acceptable
Desirable
Excellent Mobilisation
management, planning and
support easily meeting agreed
schedules.
1 2
3 4
5 6
7 8
Undesirable
Acceptable
Desirable
Start-up on time
1 2
Functions performed
significantly more efficiently than
specified.
3 4
5 6
7 8
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Undesirable
Acceptable
Desirable
1 2
3 4
5 6
7 8
Undesirable
Acceptable
Desirable
Functions performed
significantly more efficiently than
specified.
1 2
3 4
5 6
7 8
9. Attached Forms
Project Supplier Performance Evaluation Form
In Service Supplier Performance Evaluation Form
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B&R-C
Date :
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Supplier ..
Agent
Supplier Location
Project Name ..
Project Type ..
PO / SC No ...
Client .......
Spend (US$).....
Prepared by: Engineer (Name .), Quality: (Name .), Subcontract Ad/ Buyer : (Name .)
SCORE ALLOCATION
Unacceptable
1
Undesirable
3
Category
1
Acceptable
5
Engineering
Desirable
7
Provisional Scoring
Quality
Procurement
9
Agreed Score
Schedule Compliance
Commercial Conformance
Quality of Work
Technical Contribution
Documentation
Delivery Performance
___(+ or Wks)
Comments:
Generally provide comment on exceptionally good or poor scores (1 to 3 or 8 to 9 Inclusive)
If you were to do the order again with this Supplier what would you do differently?
Signature ...
Position: ...
B&R-C
Date :
Page : Page 1 of 18
Supplier ..
Agent
Project Name ..
Supplier Location
Project Type ..
PO / SC No ...
Client .......
Spend (US$).....
SCORE ALLOCATION
Unacceptable
1
Undesirable
3
Category
10
Acceptable
Engineering
6
Provisional Scoring
Site / Operations
Desirable
7
Procurement
9
Agreed Score
11
12
Operational Manuals
13
Performance In Service
Comments:
Generally provide comment on exceptionally good or poor scores (1 to 3 or 8 to 9 Inclusive)
If you were to use the Supplier again what would you recommend we do differently?
Signature ...
Position: ...