INTERNATIONAL JOURNAL OF RESEARCH REVIEW IN

ENGINEERING AND MANAGEMENT (IJRREM)

INDIAN E-GOVERNANCESYSTEM: A VIEW

DINESH.E*,
Assistant Professor,
School of Management,
Nehru College of Engineering and Research Centre,
Thrissur, Kerala.
E- Mail: vipdinesh@gmail.com ,
Mobile No: 9994889803
Dr.T.VETRIVEL**,
Professor and Head,
Dept.of Management Studies,
Velalar College of Engineering and Technology,
Erode. E- Mail: vetreemba@gmail.com ,
Mobile No: 9843658303

ABSTRACT
This exploration is result of the review e-administration hones in India. In present situation
government entries like focal, state and region sites are offering data to the natives. This data
electronically accessible and furthermore downloadable for the advantage of the general population. E-
Governance suggests the relationship between the Government and the Citizens of India.Government
Process Re-building (Re-engineering) utilizing IT to streamline and make the administration forms more
productive is basic for change to make the conveyance of taxpayer supported organizations more
compelling crosswise over different government areas and thusly should be executed by all
Ministries/Departments. E-Governance access the various forms like, Online applications and tracking,
Online repositories, Integration of services and platforms, etc.

KEY WORDS :E-Governance, G2C, G2B, E-Administration, Portals

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INTRODUCTION

A few measurement and related variables impact the meaning of e-Governance. "Electronic"
in the term e-Governance suggests innovation driven administration. E-Governance is the utilization of
Information and Communication Technology (ICT) for conveying taxpayer supported organizations,
trade of data correspondence exchanges, mix different stand-one frameworks and administrations
between Government-to-Citizens (G2C), Government-to-Business(G2B),Government-to-Government
(G2G) and in addition back office procedures and co-operations inside the whole government outline
work. Through the e-Governance, the taxpayer driven organizations will be made accessible to the
subjects in a helpful, effective and straightforward way. The three fundamental target bunches that can be
recognized in administration ideas are Government, nationals and organizations/intrigue bunches. In
Governance there are no unmistakable limits. By and large four fundamental models are accessible
Government to Customer (Citizen), Government to Employees, Government to Government and
Government to Business [1].

DIFFERENCE BETWEEN E-GOVERNANCE AND E-GOVERNMENT

Both the terms are treated to be the same, however, there is some difference between the two.
"E-government" is the use of the ICTs in public administrations- combined with organizational change
and new skills- to improve public services and democratic processes and to strengthen support to public
policies". The problem in this definition to be congruent with the definition of e-governance is that there
is no provision for governance of ICTs. As a matter of fact, the governance of ICTs requires most
probably a substantial increase in regulation and policy- making capabilities, with all the expertise and
opinion-shaping processes among the various social stakeholders of these concerns. So, the perspective of
the e-governance is "the use of the technologies that both help governing and have to be governed" [2].
The essence of E-governance is to reach the beneficiary and ensure that the services intended
to reach the desired individual has been met with. There should be an auto-response system to support the
essence of E-governance, whereby the Government realizes the efficacy of its governance. E-governance
is by the governed, for the governed and of the governed.

International Journal of Research Review in Engineering and Management

(IJRREM) Volume 1 ,issue-1,jan-2017,Page No :29-35 Page 30
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ENGINEERING AND MANAGEMENT (IJRREM)
Establishing the identity of the end beneficiary is a true challenge in all citizen-centric
services. Statistical information pubslished by governments and world bodies do not always reveal the
facts. Best form of E-governance cuts down on unwanted interference of too many layers while
delivering governmental services. It depends on good infrastructural setup with the support of local
processes and parameters for governments to reach their citizens or end beneficiaries. Budget for
planning, development and growth can be derived from well laid out E-governance systems.

NATIONAL E-GOVERNANCE PLAN

The National e-Governance Plan of Indian Government seeks to lay the foundation and
provide the impetus for long-term growth of e-Governance within the country. The plan seeks to create
the right governance and institutional mechanisms, set up the core infrastructure and policies and
implement a number of Mission Mode Projects at the center, state and integrated service levels to create a
citizen-centric and business-centric environment for governance [3].
Online Services under National e-Governance Plan
Income Tax
Passport/VISA
Company Affairs
Central Excise
Pensions
Land Records
Road Transport
Property Registration
Agriculture
Municipalities
Gram Panchayats (Rural)
Police
Employment Exchange / E-Courts

International Journal of Research Review in Engineering and Management

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ENGINEERING AND MANAGEMENT (IJRREM)

The term EGovernance has different connotations:

EAdministrationThe use of ICT to modernize the state; the creation of datarepositoriesfor MIS,
computerisation of records.

EServicesThe emphasis here is to bring the state closer to the citizens. Examples includeprovision of
online services. Eadministration and eservices together constitutewhat is generally termed e
government.

EGovernanceThe use of IT to improve the ability of government to address the needsof society. It
includes the publishing of policy and programme related information totransact with citizens. It extends
beyond provision of online services and covers the useof IT for strategic planning and reaching
development goals of the government.

EDemocracyThe use of IT to facilitate the ability of all sections of society to participate

in the governance of the state. The remit is much broader here with a stated emphasis ontransparency,
accountability and participation. Examples could include online disclosurepolicies, online grievance
redress forums and ereferendums [4].

ADVANTAGES OF E-GOVERNANCE

Following are the advantages of E-Governance

1. Speed Technology makes communication speedier. Internet, Phones, Cell Phones havereduced the
time taken in normal communication.

2. Cost Reduction Most of the Government expenditure is appropriated towards the cost of stationary.
Paper-based communication needs lots of stationary, printers, computers, etc. which calls for continuous

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heavy expenditure. Internet and Phones makes communication cheaper saving valuable money for the
Government.

3. Transparency Use of ICT makes governing profess transparent. All the information of the
Government would be made available on the internet. The citizens can see the information whenever they
want to see. But this is only possible when every piece of information of the Government is uploaded on
the internet and is available for the public to peruse. Current governing process leaves many ways to
conceal the information from all the people. ICT helps make the information available online eliminating
all the possibilities of concealing of information.

4. Accountability Once the governing process is made transparent the Government is automatically
made accountable. Accountability is answerability of the Government to the people. It is the
answerability for the deeds of the Government. An accountable Government is a responsible Government
[5].

BENEFITS OF E-GOVERNANCE

E-Governance ushers in multiple advantages:

It greatly simplifies the process of information accumulation for citizens and businesses.
It empowers people to gather information regarding any department of government and get
involved in the process of decision making.
E-Governance strengthens the very fabric of democracy by ensuring greater citizen participation
at all levels of governance
E-Governance leads to automation of services, ensuring that information regarding every work of
public welfare is easily available to all citizens, eliminating corruption.
This revolutionizes the way governments function, ensuring much more transparency in the
functioning, thereby eliminating corruption.

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Since the information regarding every activity of government is easily available, it would make
every government department responsible as they know that every action of theirs is closely
monitored.
Proper implementation of e-Governance practices make it possible for people to get their work
done online thereby sparing themselves of unnecessary hassles of traveling to the respective
offices.
Successful implementation of e-Governance practices offer better delivery of services to citizens,
improved interactions with business and industry, citizen empowerment through access to
information, better management, greater convenience, revenue growth, cost reductions etc.
Furthermore, introduction of e-Governance brings governments closer to citizens. So much so that
today it becomes extremely convenient to get in touch with a government agency. Indeed, citizen
service centers are located closer to the citizens now. Such centers may consist of an unattended
kiosk in the government agency, a service kiosk located close to the client, or the use of a personal
computer in the home or office.
E-Governance practices help business access information that might be important for them at a
click [6].

State Data Centres (SDCs) along with Disaster Recovery (DR) are being established in order toprovide
shared, secured and managed infrastructure for consolidating and securely hosting Statelevel data and
applications. SDC would provide better operations and management control andminimize overall cost of
Data Management, IT management, deployment etc. SDCs wouldordinarily be located at the State
Headquarters and help the State Government, State LineMinistries and Departments in providing central
repository (databaseconsolidation), applicationconsolidation, State Intranet / Internet portal [7].

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CONCLUSION

E-Governance is the future, numerous nations are anticipating for a debasement free government. E-
government is one-way correspondence convention while E-administration is two-way correspondence
convention. It relies on upon great infrastructural setup with the support of nearby procedures and
parameters for governments to achieve their nationals or end recipients.All databases and data ought to be
in electronic shape and not manual. The work process inside government offices and organizations ought
to be computerized to empower productive government procedures and furthermore to permit
perceivability of these procedures to natives. IT ought to be utilized to mechanize, react and dissect
information to distinguish and resolve determined issues. These futures generally handle enhancements.

REFERENCES

1. Garson, D.G. (2006). Public Information Technology and E-Governance. Sudbury, MA: Jones and
Bartlett Publishers.
2. Rossel, Pierre, and Matthias Finger. Conceptualizing e-Governance. Management (2007) : 399-407.
3. http://www.india.gov.in/govt/national_egov_plan.php
4. himadri.cmsdu.org/documents/EGovernance.pdf
5. http://indiaegovernance.blogspot.in/2008/03/advantages-of-e-governance.html
6. http://www.mgrmnet.com/e-governance/e-governance/benefits-of-e-governance.html
7. himadri.cmsdu.org/documents/EGovernance.pdf

International Journal of Research Review in Engineering and Management

(IJRREM) Volume 1 ,issue-1,jan-2017,Page No :29-35 Page 35