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ITIL Known Error Database

This Known Error Database contains records of all known errors that have occurred, including details like the incident severity, dates, impacted services, root cause analysis, and permanent fixes. The database is maintained over time to track errors and their resolutions. It allows analysts to determine the root cause, permanent fixes, and risk assessments for any known issues.

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innovativekalu
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674 views1 page

ITIL Known Error Database

This Known Error Database contains records of all known errors that have occurred, including details like the incident severity, dates, impacted services, root cause analysis, and permanent fixes. The database is maintained over time to track errors and their resolutions. It allows analysts to determine the root cause, permanent fixes, and risk assessments for any known issues.

Uploaded by

innovativekalu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Known Error Database

(KEDB)
This Known Error Database consists of all such known errors, recorded as
they are and when they happened and theyre maintained over time.
Temporary Root cause Permanent Fix Change
Incident Severity Start Resolve Impacted Incident Activities undertaken to Parent Child Assignment Problem Analyst Workaround Workaround known? Determined Permanent Fix information SRS, if Estimated Comments
SRS P1 / P2 Date / Time Date / Time Services Description resolve the incident Problem SRS Problem SRS Group Known Error Phase exists? information Fix Date
(Yes / No) (Yes / No) (Yes / No) applicable?
Risk ID
Known Error Status (if required,
(Open, Deferred, Known Error please add Risk
Closed, Awaiting Known Error Title Description ID here and
Change, Risk (Short Summary) (more details of the reference
Known Error/Risk)
Accepted, etc) Problem SRS into
the Risk Register)

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