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Products Affected / Serial Numbers Affected:: TP10 003a.pdf 03-02-10

- A new thinner intermediate transfer belt (ITB) is being introduced for certain Canon imageRUNNER ADVANCE models to reduce mottling that occurs when printing on some 20 lb. paper stocks. - The thinner ITB better conforms to rough paper surfaces, improving toner transfer and image quality. - All affected models shipped starting in February 2010 will have the new ITB pre-installed. Models shipped earlier will receive a free upgrade kit starting in February 2010. - Service technicians are instructed to install the new ITB using the detailed procedure, generating test prints before and after installation to verify the quality improvement.

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Hamidullah Asady Wardak
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45 views2 pages

Products Affected / Serial Numbers Affected:: TP10 003a.pdf 03-02-10

- A new thinner intermediate transfer belt (ITB) is being introduced for certain Canon imageRUNNER ADVANCE models to reduce mottling that occurs when printing on some 20 lb. paper stocks. - The thinner ITB better conforms to rough paper surfaces, improving toner transfer and image quality. - All affected models shipped starting in February 2010 will have the new ITB pre-installed. Models shipped earlier will receive a free upgrade kit starting in February 2010. - Service technicians are instructed to install the new ITB using the detailed procedure, generating test prints before and after installation to verify the quality improvement.

Uploaded by

Hamidullah Asady Wardak
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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e-Support Filename: TP10 003a.

pdf
Date: 03-02-10

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:


imageRUNNER ADVANCE C5051/C5045/C5035/C5030

SUBJECT:
New Intermediate Transfer Belt (ITB) to Reduce Mottling on Certain 20 lb. Papers
Additional notes have been added to the Installation Procedure to prevent possible flipping of the ITB
Blade, a note when executing the auto gradation adjustment and how to determine the ITB spring type
installed.

GENERAL:
This Technical Publication describes a change made to the Intermediate Transfer Belt (ITB) to reduce
mottling that may occur when printing on certain 20 lb. papers.

DETAILS:
When printing on certain 20 lb. papers with a rough surface texture, mottling may occur in high-density
areas. Mottling specifically refers to a phenomenon where there is uneven fill in areas of high-density
images. Media of a heavier weight (such as 24 lb. and 28 lb.) or of a smoother surface may not exhibit this
phenomenon.

The following image shows how mottling may be exhibited in a high-density image.

In order to reduce the occurrence of mottling on paper with a rough surface texture, a new Intermediate
Transfer Belt is being introduced. The new ITB is thinner allowing it to better conform to the uneven
surface of paper with a rough surface texture. Toner transfer is dramatically improved resulting in
improved image quality without compromising belt life.

To support the new ITB, the System Software has been upgraded to version 34.05 (DCON version 18.01).
It is very important to install the latest version of System Software in conjunction with the new ITB.

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 2
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
e-Support Filename: TP10 003a.pdf
Date: 03-02-10

Beginning in February 2010, all imageRUNNER ADVANCE C5000 series models will be shipped with the
new ITB already installed at the factory. These machines can be identified by Item Code Suffix AC
printed on the label found on the box. All machines shipped prior to the implementation of the new ITB
will receive the new ITB countermeasure kit via a 100% Free of Charge distribution. The Free of Charge
distribution will begin in February 2010 with an early limited quantity offering available in mid-January
2010.

SERVICING PROCEDURE:
Associated with this Technical Publication, please find the imageRUNNER ADVANCE C5000 Series New
ITB Installation Procedure. Please follow these instructions closely and be very careful to avoid damaging
the new ITB during the installation process.

It is imperative that sample prints be generated both BEFORE and AFTER the new ITB installation. A
comparison of the before and after sample prints should clearly demonstrate the improvement in output
quality. Ideally, a CA-7 or CA-8 Test Chart should be used generate the sample prints.

In general, the new ITB installation process should flow as follows:

1. Generate a before sample print.


2. Ensure that the Secondary Transfer Roller Pressure Springs have been upgraded to the newer
compression spring FU8-2552-000 (blue springs).

Additional Information added

Old Springs New Springs


RED STRIPE BLUE STRIPE
33mm in Height 25mm in Height
FU8-2552-000

3. Upgrade the System Software on the device to version 34.05 or later (DCON version 18.01 or later).
4. Change the ITB-TYPE from 0 to 1 in Service Mode Level 2 (COPIER > OPTION > IMG-TR > ITB-
TYPE). 0 is used for the old-style ITB and 1 is used for the new ITB.
5. Install the new ITB. Be sure to follow the instructions in the New ITB Installation Procedure closely.
6. Be sure to execute an ITB-INIT after the new ITB is installed.
7. Perform an Auto Correct Color Mismatch.
8. Perform a Full Auto Adjust Gradation using 28 lb., 98 brightness plain paper.
9. Generate an after sample print.

Page 2 of 2

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