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Customer Satisfaction Index

This document tracks customer satisfaction scores for 6 customers across 18 criteria on a scale of 1 to 10 points. It includes fields for the customer name, scores on each criterion, total points, and percentage satisfaction. The total customer satisfaction percentage is calculated by dividing the total obtained marks by the total possible marks.

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azadsingh1
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194 views2 pages

Customer Satisfaction Index

This document tracks customer satisfaction scores for 6 customers across 18 criteria on a scale of 1 to 10 points. It includes fields for the customer name, scores on each criterion, total points, and percentage satisfaction. The total customer satisfaction percentage is calculated by dividing the total obtained marks by the total possible marks.

Uploaded by

azadsingh1
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Control No:

HAPPY CUSTOMER SATISFACTION INDEX


Date:
Points
Sr.
Customer Name Total Points %age
No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18

1 0 0.00

2 0 0.00

3 0 0.00

4 0 0.00

5 0 0.00

6 0 0.00

0.00

Total CSI % = Obtained Marks X 100


Total Marks
Prepared By Approved By

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