Bahria University Islamabad

Nadra Pakistan

SUBMITTED BY:

DANIAL AHMED KHAN

KAMRAN

BASHARAT

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SHAHBAZ

SUBMITTED TO:

SIR MUZAMMAL SOBHAN

DATE: 13-12-2016

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Contents
Introduction of NADRA..................................................................................................................5

History.............................................................................................................................................5

Mission Statement...........................................................................................................................6

The Reason for the Change of Mission Statement.......................................................................6

Vision Statement..............................................................................................................................7

NADRAS Changed Statement of Vision.....................................................................................7

Company way of working...............................................................................................................7

Local Clients................................................................................................................................7

International Clients.....................................................................................................................8

Corporate Clients.........................................................................................................................9

Strategic Partners.........................................................................................................................9

Products...........................................................................................................................................9

Computerized National Identity Card (CNIC).............................................................................9

National Identity Card for Overseas Pakistanis (NICOP).........................................................10

Smart National Identity Card.....................................................................................................10

Pakistan Origin Card (POC)......................................................................................................10

Pakistan Passports......................................................................................................................10

Child Registration Certificates (CRC).......................................................................................11

Family Registration Certificates (FRC).....................................................................................11

Internal/External Forces.................................................................................................................12

SWAT ANALYSIS:.......................................................................................................................12

Strength:.....................................................................................................................................13

WEAKNESSES:........................................................................................................................13

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 OPPORTUNITIES:....................................................................................................................13

THREAT....................................................................................................................................13

PEST Analysis...............................................................................................................................14

Political Factors..........................................................................................................................14

Economic Factors.......................................................................................................................14

Social Factors.............................................................................................................................15

Technological Factors................................................................................................................15

Flow charting.................................................................................................................................15

Recommendations..........................................................................................................................16

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Introduction of NADRA
NADRA is one of the leading System Integrators in the global identification sector and boasts
extensive experience in designing, implementing and operating solutions for corporate and
public sector clients. NADRA offers its clients a portfolio of customizable solutions for
identification, e-governance and secure documents.

National Database and Registration Authority (NADRA) is the largest IT Company in Pakistan
and employs a highly skilled work force of 11,100 technical and management personnel. The
company has maintained its position among the top fifty companies of the world in the field of
secure document solution integration (by ID WORLD magazine) in 2005 and 2006. NADRA not
only takes pride in producing the Computerized National ID Card of Pakistan but also in
producing the Worlds first Machine Readable Multi-Biometric Electronic Passport. NADRA has
successfully implemented the Multi-Biometric National Identity Card & Multi-Biometric e-
Passport solutions for Pakistan, Passport Issuing System for Kenya, Bangladesh High Security
Drivers License, and Civil Registration Management System for Sudan amongst other projects.

History
In 1973, in a parliamentary session, Bhutto stated in parliament to the people of Pakistan, "due to
the absence of full statistical database of the people of this country, this country is operating in
utter darkness. The government starts issuing the National Identity Card (NIC) numbers to its
citizens and began performing government databases of the people in the government computers.

NADRA was established on 10 March 2000 by merging Directorate General of Registration

Pakistan a department created under 1973 constitution with National Database Organization
(NDO), an attached department under the Ministry of Interior, Government of Pakistan created
for the 1998 census. NADRA is an autonomous body to operate independently with the mandate
to replace the old directorate general of Registration with a computerized system of registering
150 million citizens; NADRA launched the Multi-Biometric National Identity Card project
developed in conformance with international security documentation issuance practices in the
year 2000. The program replaced the paper based Personal Identity System of Pakistan that had
been in use since 1973. To date over 96 Million citizens in Pakistan and abroad have utilized the
system.
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Since 2004, NADRA has maintained its position among the top 50 companies of the world in the
field of Computerized National ID Card of Pakistan but also in producing the worlds first
Machine Readable Multi-Biometric Electronic Passport.

Mission Statement
NADRA is unique in its paradigm because as a Public Sector organization, NADRA had been
created with the sole mission of registering citizens of Pakistan to issue them with a unique ID.
The Mission Statement, as appearing in the NADRA Ordinance, 2000 is as follows:-

To introduce new, improved and modernized systems of registration, databases and data
warehousing for the country with their multiple beneficial uses and applications in order to
achieve effective and efficient running of the affairs of State and the general public

The Reason for the Change of Mission Statement

1. With the passage of time and success of the civil registration project, there came about a
realization that NADRAs products had commercial viability in the domestic and
international market. Also, with the establishment of the NADRA Swift Registration
Centre (NSRC) and Mobile Registration Vehicle (MRV) network all over Pakistan,
NADRA possessed the requisite infrastructure to undertake any large scale public sector
project involving data acquisition.

2. Another stimulus was the lack of government funding and the need to become self-
reliant. Therefore, the Mission and Vision of NADRA were changed to include a
commercialized aspect to NADRAs products and services.

NADRAs renewed Mission Statement is defined as follows:

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To create and maintain a secure, authentic and dynamic database that comprehensively covers
the demographic, geographic, social and statistical aspects of the citizens of Pakistan and
provide to our own and foreign governments effective homeland security solutions and
assistance in good governance. We shall develop ourselves as a Learning Organization in a
culture that fosters creativity, innovation, commitment, dedication, continuous improvement and
a desire to excel by its employees.

Vision Statement
A Catalyst for Change NADRA is the most modern organization which will provide base for the
better governance of Pakistan and will also prove as a model organization for Public Sector of
Pakistan.

NADRAS Changed Statement of Vision

In 2006, the vision statement was changed to:

NADRA having established itself as an industrial player of international stature envisions to:

Become a World Class, leading Solution Provider in all areas of Homeland Security.

Develop Human Potential that is considered the best in the word.

Register all Pakistani Residents and Citizens by 2008.

Become a World Leader in Technology Development.

Develop System Integration excellence to implement and integrate proven, state-of-the-art

technologies to achieve specific business objective.

Company way of working

The main aim of NADRA is to register the entire citizen base of Pakistan; the company needs to
set up operations in far flung areas where it is not cost effective to do so. On the other hand,
NADRA is also a self-revenue generating authority that needs to calculate return on investment
in order to sustain itself. NADRA balances the act of a national organization of strategic
importance and a commercially viable business entity.
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Strategy of working with International, local, corporate clients

Local Clients
1 General public

2 Ministry of Interior

3 Benazir Income support program

4 Directorate General of Immigration and Passports

5 National Highway Authority

6 Earthquake Reconstruction & Rehabilitation Authority

7 UNHCR Pakistan

Clients Projects
Ministry of Interior National Identity Card System
Directorate General of Immigration and
Multi-Biometric Card System
Passports
National Highway Authority e-Toll System

MNA/MPA/Senator Forms Processing Project

Emergency Relief (ER) for IDPs Project

Benazir Income Support Program
Smart Card Project

World Bank Scorecard Survey Project

Earthquake Reconstruction & Rehabilitation

ERRA
Authority
UNHCR Pakistan Registration of Afghan Refugees

International Clients
Clients Projects
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Government of Sudan Civil Registration Project
Government of Kenya Passport Issuing System
Government of Bangladesh High Security Drivers License
Government of Nigeria National Identity Management System (NIMS)
Government of Sri lanka ID card project

Corporate Clients
Sector Companies
Telecom Mobilink, Ufone, Telenor
Financial Institutions Barclays, NBP, Standard Chartered, Allied Bank,
Utility Bill Companies PTCL, IESCO, SNGPL, SSGPL

Strategic Partners
1 Bureau of Policy Research and Development

2 Directorate General Civil Defense

3 Directorate General of Immigration and Passport

4 Directorate General Federal Investigation Agency

5 National Police Academy

6 National Police Foundation

7 National Database & Registration Authority

8 Civil Armed Forces

9 National Police Foundation

10 Narcotics Division

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Products

Computerized National Identity Card (CNIC)

CNIC (Computerized National Identity Card) is the core product of NADRA issued to a
valid/legitimate citizen of Pakistan. It is a blend of state-of-the-art technology and well-defined
business rules to guarantee its authenticity and validity. Every genuine, 18 Years and above,
citizen of Pakistan is eligible for CNIC

National Identity Card for Overseas Pakistanis (NICOP)

NICOP (National Identity Card for Overseas Pakistanis) is a registration document to be issued
to a valid/legitimate citizen of Pakistan. Previously it was issued to overseas Pakistanis
working/living/staying/studying abroad for consecutive time period of six months or possessing
dual nationalities but now it can be issued to any citizen of Pakistan.

Smart National Identity Card

NADRA introduced the Smart National Identity Card (SNIC), Pakistan's first national electronic
identity card, in October 2012. Pakistan's SNIC contains a data chip and 36 security features. The
SNIC complies with ICAO standard 9303 and ISO standard 7816-4. The SNIC can be used for
offline and online identification, voting, pension disbursement, social and financial inclusion
programs and other services. NADRA aims to replace all 89.5 million CNICs with SNICs by
2020.

Pakistan Origin Card (POC)

The POC program endeavors to provide eligible foreigners with unprecedented incentives to get
back to their roots, while ensuring that the motherland remains tightly integrated with expatriates
worldwide which includes

1 Visa-free entry into Pakistan.

2 Indefinite stay in Pakistan.

3 Exemption from foreigner registration requirements.

4 Permission to purchase and sell property.

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5 Right to open and operate bank accounts.

Pakistan Passports
NADRA Multi-Biometric e-Passport solution uses overt and covert security features on the data
page supported by most sophisticated technology and business logic which makes it one of the
most modern passports of this era. NADRA has developed expertise in centralized and
decentralized e-Passport solutions to incorporate any feature as per clients specifications
including integration of 4K, 8K, 32K, 64K, 72K RFID chip, Ghost Images, and Latex Screen
printing. The system can help countries create a highly secure integrated system encompassing
immigration, Automated Border Control and passport issuance while ensuring the genuineness of
the holder as a valid citizen. The system requires minimum human intervention that ensures
transparency while maintaining ease of exit/ entry of citizens without the holders being harassed
unnecessarily.

The key features of NADRAs system include:

1 PKI Public Key Infrastructure

2 RFID Chip

3 Biometric features namely Facial & Fingerprint

4 IPI- Invisible Personal ID

5 2D Barcode

6 Machine Readable Zone (MRZ)

7 Security Substrate and Laminate

8 Ultra Violet features Micro Printing

9 Holograms

10 Watermark Paper

11 Security Ink

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12 3 Color Intaglio Printing

13 Guilloche Patterns

Child Registration Certificates (CRC)

Child Registration Certificates is a registration document used to register minors under the age of
18 years.

Family Registration Certificates (FRC)

Family Registration Certificates are documents issued to nationals of Pakistan highlighting the
family tree structure of the applicant.

Internal/External Forces
INTERNAL FORCES

1 Employees

2 Organizational environment

3 Misuse of power

4 Employee unions

External forces

1 External environment

2 Government polices

3 Political instability

4 Latest technology

5 Proximity of centers

6 Growing population

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SWOT ANALYSIS:
STRENGTH:

o Good management
o Advance technology
o Time saving
o Satisfaction to customer
o Corruption free
o Identity of Pakistani people

WEAKNESSES:
o Lack of awareness
o Fake id cards
o Disorder between old and new setup
o Unsuitable working environment
o Leakage of information

OPPORTUNITIES:
o Access to international level
o Investment of international organization for more development
o Export of homeland security in international level
o Educated people about usage of services.

THREAT:
o Security issues
o Shortage of skilled and qualified workers in near future.
o Increasing cyber crime
o Ongoing recession o Political instability

PEST Analysis
A scan of the external macro-environment in which the firm operates can be expressed in terms
of the following factors:

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 Political

Economic

Social

Technological

The abbreviation PEST (or sometimes rearranged as "STEP") is used to describe a framework
for the analysis of these macro environmental factors. A PEST analysis fits into an overall
environmental scan as shown in the following diagram:

Environmental Scan

/ \

Internal
External Analysis
Analysis

/ \

Macro
Microenvironment
environment

P.E.S.T.

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Political Factors
Political factors include government regulations and legal issues and define both formal and
informal rules under which the firm must operate. Some examples include:

Tax policy

Employment laws

Environmental regulations

Trade restrictions and tariffs

Political stability

Economic Factors
Economic factors affect the purchasing power of potential customers and the firm's cost of
capital. The following are examples of factors in the macro economy:

Economic growth

Interest rates

Exchange rates

Inflation rate

Social Factors
Social factors include the demographic and cultural aspects of the external macro environment.
These factors affect customer needs and the size of potential markets. Some social factors
include:

Health consciousness

Population growth rate

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 Age distribution

Career attitudes

Emphasis on safety

Technological Factors
Technological factors can lower barriers to entry, reduce minimum efficient production levels,
and influence outsourcing decisions. Some technological factors include:

R&D activity

Automation

Technology incentives

Rate of technological change

Flow charting
Starting from the physical evidence we have observed that theres a parking area where a
customer comes in and parks the vehicle, and then he/she goes to the entrance where they are
checked by the security guard. And then theres a waiting area where the token machine is placed
and people go there and take the token and then wait for a long time. Once their turn comes, they
go to the counter # 1 and give the required information that is needed and ask for the query. And
many customers often forget to bring all the required documents so a lot of time of the service
personnel and the customers is wasted because of it. If the customer has taken the right token and
has all the necessary documents to process the query then the customer is asked to go to counter
# 2. Then they wait again in the lobby for their turn. After waiting for their turn, they go to the
data verification counter which is counter # 2. There the service personal verifies data very
carefully and it usually takes a bit more time because this is very critical for security reasons.
After this verification they need to go to the picture counter i.e. counter # 3 where picture is
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taken and then sometimes they have to wait for the next counter. And the next counter is data
entrance. After the collection of data at counter # 4, the customer leaves the building of Nadra.

At the back end, service personal at counter # 4, sends requests to chief technical officer (CTO)
for approval. After giving the approval chief technical officer sends the query back to service
personal at counter # 4 who then processes it and again sends it to chief technical officer for final
approval. After the final approval, chief technical officer sends it back to service personal at
counter # 4. This service personal then sends it to printing department where it is processed
according to the type of service (normal, urgent or executive) availed by the customer. The
customer then receives the NIC card after 30 days, 15 days or 7 days according to the payment
made by the customer.

Recommendations

1. There should be a help / info desk right after the entrance so that the customers get
awareness about the documents required and the token that is needed for their query.
2. There should also be an extra set of all counters (#1, #2, #3 & #4) for those people
who dont have time to wait and are willing to pay extra amount.
3. Waiting area should be spacious and have good ambience along with supplementary
items like television, newspaper and air conditioning so people who wait there could
pass time easily.
4. There should be an online query system where a person can make a query and an
automated token could be generated and he/she can take that token to the online query
counter who deals only with online queries to save a lot of time for customers who
can use internet.
5. There should be more than 1 service personal to enter and verify data. This will also
reduce time it takes to complete an application process.

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