Motorola Tetra Solutions

Technology Thats Second Nature

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MOTOROLA and the Stylised M Logo are registered in the US Patent & Trademark Office. All other product www.motorola.com/tetra
or service names are the property of their respective owners. Motorola, Inc. 2010. All rights reserved.
Motorola, Ltd. Jays Close, Viables Industrial Estate,
TWC/BRO-ENG(05/10) Basingstoke, Hampshire, RG22 4PD, UK
HOW HaS MOTOrOLa BeCOMe THe
WOrLDS LarGeST SUPPLIer OF TeTra?

TETRA Infrastructure, Motorola - a history of firsts Services

We believe its a constant focus on the lives of For decades, Motorola has embraced two principles Design and
Usability - as a defining approach to bring to market more effective Motorola offers a comprehensive and exible portfolio of services to
business critical and mission critical workers
products and solutions for mission critical users. Design-for-use means
from Nationwide to 1996: Awarded worlds first ever TETRA contract (Gardermoen Airport) ensure peak performance, cost effective operations and high
and we call it design for use. providing solutions that assure Technology Thats Second Nature. This Localised systems 1997: The first demonstration of a group call took place using Motorola TETRA equipment with another manufacturer availability throughout the full lifecycle of the system.
means that they should be intuitive and easy to use so users can focus 1999: The first trial system to demonstrate voice and short data took place in Hungary using Motorola TETRA equipment
on completing their missions. Their interaction with the technology and Motorola have delivered more Integration Services - from initial concept through system planning
TETRA infrastructure than anyone 1999: Won the contract to deliver Airwaves TETRA networking the UK, the worlds largest TETRA communication system and design to implementation and integration
the device needs to be designed to be usable during all stress levels. For
this purpose, the DI team immerse themselves into the lives of end- else. We have won the last 6 nation- 2000: Won first commercial 800MHz system in Hong Kong
wide public safety TETRA contracts Support Services - ranging from standard network and terminal
users to better understand behaviors and motivations. 2000: First to supply TETRA complaint Air Interface Encryption to the Basque Government
awarded. Solutions from small, support services to value added services such as performance
2001: First IP based TETRA radio system monitoring, security and optimisation services
single site deployments to large
Design for use in action 2002: First 800MHz public safety project for FIFA world cup in Korea
nation-wide solutions with many
2002: First implementation of TETRA Authentication Managed services - designed to meet the needs of our Mission
Motorola was the first to locate the emergency button on its radios at the hundreds of sites.
Critical customers
bottom of the antenna or to locate without even looking down at the 2003: Selected to provide the TETRA communications system for the Athens Olympics
radio in an emergency. An angled knob that is easier to operate with a Motorola is the leading supplier of
2003: First with TETRA compliant Class 3 encryption
gloved hand and the angled bump on the side of the radio for easier TETRA small system solutions. Only
2004: C2000 (NL), first encrypted TETRA nationwide mission critical network for all Emergency Services
Applications for Enhanced
grip. Large Push To Talk controls need to be located just right for the Motorola have a proven track record
centre of gravity. Rotary controls for volume and channel are separated of installing scaleable TETRA 2005: First mass rapid transit system upgrade to TETRA in Asia to Singapore Mass Rapid Transit Situational Awareness
for ease of access. Control buttons are exaggerated and tactile so they Internet Protocol (IP) infrastructure. 2006: Airwave and Motorola sign worlds first commercial contract for TETRA PDAs To deliver highly tailored solutions for our customers, we work with
can be easily found. 2006: First fully operational high speed rail TETRA deployment in the world in Taiwan
New for 2010, see inside for the technology partners that are leaders in their field of expertise.
new single carrier MTS1, the 2007: Awarded first ever contract for Norwegian nationwide public safety system which included commitment to deliver TETRA 2 Leveraging the integrated voice and data capabilities of TETRA, our
worlds smallest TEDS-ready High Speed Data solutions include video surveillance, personnel and vehicle tracking
Base Station. and a variety of tools for enhanced situational awareness.
2007: First 350 MHz TETRA deployment in China for Beijing Border Police
2008: Introduced the worlds smallest TETRA terminal (TCR1000) Messaging
2008: Showed TETRA base station with new innovative fuel cell solution at TWC08 Location
Supporting the TeTra world since 1996 2009: First TETRA vendor to ship 1,000,000 terminals
Command and Control
Asset Management

POLICE AIRPORT FIRE PETROCHEMICAL GOVERNMENT TRANSPORTATION

After an open tender The upgrade decision... Weve a proven track Most of all, we selected We were impressed with As the international market
process, it was clear that was a straightforward one, record of working with Motorolas TETRA system the proven voice and data leader in PMR (Private
upgrading our TETRA given the long relationship Motorola since 2000 on the and explosion-proof radio capabilities Mobile Radio)
terminals to the Motorola we enjoy with them and the Airwave network, which is for safe & reliable comms in communication, Motorola
Manu Zarragoitia,
MTP850 would meet our trust we have established one of the largest public potentially explosive has a proven heritage in
Bilbao Municipality

FOCUSING ON YOUr MISSION

needs both today and in the regarding the high quality of safety networks in the environments such as oil providing successful and
future its products and services world and petrochemical plants effective solutions
John Meldrum, Tore Myhre, Pete Richardson, Mr Jin-Youg Park, Anton Tomov,

FOCUSING ON YOUr OPeraTION

Northumbria Police Oslo Lufthavn AS Airwave SK Energy ATRON electronic GmbH
 Integrated Terminal
TerMINaLS YOU CaN TrUST Designed for Mission Critical Rule One. Keep it working Rule Two. Keep it simple
It should be obvious, but how many Our designers actually spend time Management
Apollo 11 is estimated to have travelled close to one million times have you dropped your with real users, understanding how
miles. On the lunar module was a Motorola radio transponder cellphone and the battery door and they really work. This insight allows us The key to effective terminal
transmitting all the telemetry, tracking, voice communications battery have pinged out? Scrabbling to design our terminals to be easier to management is complete and fast
We test our terminals in our labs, Thats why we came up with our
Accelerated Life Testing
Thermal Shock Test - Frozen to
-57C for two hours, them heated to and television signals between Earth and the moon. Its an about in the street is one thing, but in use in the real world. For example, the control of the eet, wherever they

not on our Customers Our ALT and other programmes +80C in less than fifteen seconds extreme example of Mission Critical Communications, but we
apply the same design philosophy to TETRA Terminals as we did
a burning building its very different.
All of our TETRA Terminals are
menu system is designed to look like a
phone interface which makes it as
are with minimal impact to the end
user. A server stores all terminals
test our radios to simulate a full five and kept there for a further two
to that transponder. designed to ex on impact. This easy to use as a device people use versions and programming details.
Motorola has been designing Mission Critical Communications years of hard use. Five years worth of hours. This is then repeated a
exibility allows the energy to everyday. Management PCs at convenient
for over 70 years and if theres one thing weve learned its that being dropped, bashed, shaken, further five times in 24 hours. Its a philosophy that says, not only do our products have to be
dissipate around the terminal, greatly Another great example is the places create upgrade/configuration
Public Safety is a tough place to be. heated, frozen, shocked, and soaked; Drop Test - Dropped from a height tough; they have to be simple to use too, intuitive. The reason for
reducing the risk of the battery falling MTP850Ex ATEX Radio. Its designed jobs for some or all of the eet.
And thats not just five consumer of 1.2 meters on each of the six that is simple. In Public Safety, when you need to communicate,
Not just in the obvious places, like the fires or the major off, or even worse, the radio being from scratch, taking from the MTP850 Reporting tools show exactly the
years, but five mission critical years faces of the radio onto a smooth its not a matter of convenience; its important.
incidents, but its a tough place every single day. damaged. only where it makes sense, and the eet status. iTM is a modular system
of hard use. concrete or steel surface. This is aimed at eets of 100 to 50,000
Its that experience that has taught us that all of our products first big difference you notice (apart
Durability is only one half of the story, repeated multiple times and only terminals.
need to be tough, every single day tough. from the bright red colour) is the big
we test for toughness too. Here are a passes if the terminal continues to
Glovable buttons on the front, and
couple of examples of standard tests function throughout the test and
when you look closer, you find crucial
that all, not just our rugged ones, this includes the battery not falling
safety features like man down.
terminals have to exceed; off and providing continuous power
to the terminal.

Once I put on my uniform, I step

User Research
Quote
out of the consumer world, and
into a reality of life and death
Police Officer, UK
SPOTLIGHT FOR 2010 MTP850 S
Now rated at IP55 and
upgraded with integrated
MTP850 ex
aTeX 800 MHz
This TETRA terminal is
TCr1000 -
New accessories
This is the worlds smallest TETRA
mandown, rugged side optimised for use in dangerous radio, and is available for users
connector and the option and explosive gas and dust who need low visibility TETRA
for 1.8W for improved TMO environments. It can be used communications. A comprehensive
Key Software Features
and DMO operation. whilst wearing thick industrial and expanded set of accessories is
Hundreds of terminal software Multi-slot Packet Data, increases data Secondary Common Control WAP Push, send data or pictures for gloves and is now available in available to optimise the unit for
features have been developed over speeds over TETRA to improve the Channel, reduces network immediate viewing when time is at the 800 MHz band. all types of covert operations.
many years. Here are a few of the experience of applications such as congestion a premium
latest and most significant that picture messaging
have been added to Motorola RMS (Radio Messaging System), Terminal Kill, a security feature that
MTM5400
TETRA terminals. Integrated Terminal Management sends high priority messages for disables terminal functionality to The MTM5400 represents the rst of
(iTM), a comprehensive set of immediate viewing prevent unauthorised operation of a new generation of advanced, TEDS
AUDIO AND CARRY ACCESSORIES BATTERIES AND CHARGERS
GPS, provides ofcer or vehicle capabilities for managing, lost or stolen radios Ready radios. With ground-breaking
From covert surveillance to high noise Genuine Motorola batteries designed
location to control room programming, and updating terminals Call out, sends instant high priority capabilities that include high speed
with the minimum of manpower and messages to part-time or off-duty data connectivity, over-the-air terminal Accessories environments. Carrying accessories
in various forms and materials.
to deliver optimum performance from
you. Whether on your desk or in your
management, background programming
Man Down, programmable
movement detection and alerts to
disruption officers and receives notifications
when they accept the assignment
and best in class operational range with that match the A Motorola solution offers
vehicle, Motorola charging solutions

improve safety for lone workers, or Dual Control Head, enables use of a
Gateway/Repeater, it addresses the key
requirements of enhanced user safety mission convenience and hands free mobility.
maximise.

teams in dangerous situations second control head, such as in the End to End Encryption for voice and and improved operational efciency.
back of an ambulance or fire engine data, extra high level security for
special situations or agencies
 Dimetra Family
INFraSTrUCTUre TaILOreD Dimetra Switches
SYSTeMS DeSIGNeD
FOr YOUr NeeDS FOr SPeCIFIC MISSIONS
For those working in the field, an The Dimetra IP architecture has been MTS1
effective, reliable, intuitive, easy designed for mission critical environments, The groundbreaking
to use communication system is and is proven in deployments around the MTS1 features a
both vital and sometimes world for over 10 years. Optimised for compact and robust National Motorola offers a complete portfolio of solutions for police users. Our solutions offer the highest levels of security and
challenging. Thats why business- operation critical customers, Dimetra IP design, which lends
critical users are looking for Compact has been developed for industrial itself to easy
resilience and are customised to meet user needs. For example, our TCR1000 Covert radio forms the basis of a
complete surveillance solution whilst the in-built man down capability on the new MTP850 S enhances safety. Maybe POLICE
highest efficiency value, features customers looking for reliability and transportation and that is why we have won the last 6 nationwide public safety contracts that have been awarded.
and flexibilities offered by efficiency as well as availability and security rapid installation,
Motorolas Dimetra IP family. from their communication systems. The covering indoor and
Dimetra IP Micro/LiTE now extends the outdoor deployments.
benefits and optimises the performance for Motorola offer a complete portfolio of solutions for Fire and Rescue workers, aligned to their operational needs.
Dimetra IP
industrial and commercial customers. Solutions include two way alerting solutions for retained firefighters and specialist officers as well as solutions to help
These customers are looking for lower cost
of ownership and a migration path from
Regional
mobilise fire and rescue workers. Motorola also provides a range of solutions to ensure effective communications FIRE
between the incident commander and command and control as well as specialised solutions for use at the fireground
existing analogue systems to digital Dimetra IP Compact such as the MTP850 Ex, and our ATEX certified TETRA radio
trunking solutions to further improve their
Local
efficiency and productivity, at the same
time controlling and managing their Dimetra IP Micro/LiTE
resources over the defined area of
operation. In addition, customers who The challenge facing all rail and metro operators is the ability to transport goods and/or passengers to the scheduled
Dimetra Base Stations
already have an installed analogue base
could benefit from combining a Motorola
destinations - safely and on time. The right communications system can help this be cost effectively achieved. Motorola
has worked closely with rail and metro operators to deliver complete TETRA solutions tailored to their needs. For RAIL
TETRA solution with their existing network, example, with customised passenger information systems and controller applications.
and phase out or redeploy analogue units 4 Carrier
over time. Such Commercial & Industrial
markets include, Oil & Gas companies, 2 Carrier
manufacturing, mining, small
seaports and airports, as well 1 Carrier Motorolas TETRA solution offers dedicated and resilient wireless communications specifically adapted to meet the
needs of upstream, midstream and downstream operations. For example, we offer intrinsically safe radios for use in
as large hotels, casinos and
event management. MTS 1 MTS 2 MTS 4 hazardous environments along with specific solutions for pipeline monitoring. These solutions help ensure that safety OIL AND GAS
requirements are met and business efficiency is increased.

MCC7500 IP Dispatch solution for DIMETRA IP,

DIMETRA IP COMPACT and Dimetra IP Micro/LiTE
Airports are highly dynamic environments in which time, cost, and safety are key considerations for all the businesses
operating within them. They are also areas where conventional mobile telephony is highly congested. Motorolas TETRA
Motorolas MCC7500 IP Dispatch Console is specifically designed with a flexible intuitive interface
to manage communicate and control your communications in the field.
solutions offer secure, resilient communications and are specifically designed to enhance all aspects of airport AIRPORT
operations. For example, we offer specific solutions for apron/ramp clearance and to ensure maximum resilience.
MCC7500 is one of the most advanced yet simple to use and scalable dispatcher solutions in the market from
basic affordable use to complex operation requirements and features. This is to support efficient use of the
resources in the field and interfacing to existing analogue or conventional networks to ease the migration path
to a Motorola TETRA trunking solution.
a COMPLeTe SerVICeS POrTFOLIO FrOM THe
eXPerTS IN MISSION CrITICaL SerVICeS

Motorola offers a full portfolio of design planning and integration services from
Intergration initial concept through system planning and design to implementation and
Services integration. These services ensure that whatever your requirements, Motorola Case Study: Intelligent Optimisation Service
can design and deliver a high performance and cost effective solution.
MOTOROLAS IOS SERVICE DELIVERED FOCUSED RECOMMENDATIONS
FOR PERFORMANCE IMPROVEMENT. I WAS IMPRESSED BY BOTH THE
SPEED WITH WHICH THE RESULTS WERE OBTAINED AND THE ACCURACY
Motorola offers a comprehensive and flexible portfolio of support services to ensure peak performance, cost effective
Support operations and high availability. Solutions range from maintenance and repair services to technical support and
OF THE DATA.
Services training services for new and existing systems. A service package can be customised to meet individual customer Robert Williamson, Technical Director,
requirements including clearly defined service level agreements. Isle of Man, Dept of Home Affairs, Comms Division

Terminal Support A choice of predefined support packages designed to meet your needs and budget plus a complete portfolio of Feature: European Radio Support Centre (ERSC)
Services additional services to enable you to provision, manage and support your terminals.
Motorolas ERSC expertly repairs your radios to manufacturing specifications using the latest tools and with strict
adherence to Motorola engineering procedures. The ERSC supports more than 600 customers in 22 different
countries with 15 different languages. And it delivers. In 2008, 75% of contracts were for same day repair and over
96% of repairs were completed on time. 100% of direct customers are either satisfied or very satisfied.
A range of value-added solutions to enhance efficiency, performance and security. Services offered include:
Value Added Intelligent Optimisation Service; Special Event Monitoring; Security Assessment and Evaluation; Network
Services Security Monitoring and Alarm management and Correlation.
Feature: Managed Services
Motorola is delivering a full Build, Own & Operate managed services solution in Austria through TETRON.
Motorola offers a complete portfolio of Managed Services designed to hekp organisations to: improve TETRON provides essential digital radio communications to public safety organisations in the country and is
Managed performance; reduce total cost of ownership; maximise work force flexibility; access best in class majority owned by Motorola. The solution is delivering clear benefits including: leveraging expertise not available
Services resources and effectively manage long term risk and budgets. All services are offered to jointly internally; government resources left to focus on critical issues and a minimisation of total costs.
defined Service Level Agreements (SLAs) and tracked against Key Performance Indicators (KPIs).

www.motorola.com/TETRA
MULTIPLY OPeraTIONaL a COMPLeTe SerVICeS TeDS - eVOLVING TeTra TO MeeT TOMOrrOWS
eFFeCTIVeNeSS POrTFOLIO FrOM THe DaTa reQUIreMeNTS
With Applications that have proved eXPerTS IN MISSION TETRA Enhanced Data Service (TEDS) is part of TETRA standards Release 2, an evolution of
themselves in real life
CrITICaL SerVICeS
TETRA release 1 to which it is backwards compatible. It will provide a step change in the
data rates available over TETRA, thereby meeting the need for higher speed data services.

Introducing TEDS is straightforward with Motorolas complete solution

User
Research Protect
The MotoLocator application suite
allows enterprises to easily
Intergration Services
Motorola offers a full portfolio of design planning and integration services from
Base Station

People & visualise and track the location of initial concept through system planning and design to implementation and
Motorolas latest generation of base stations are TEDS ready. TEDS can be installed simply by loading the
In an application of appropriate software and configuring each carrier as required, i.e. either for TEDS (TETRA2) or TETRA1. Motorolas
our video security
Resources people and mobile assets to integration. These services ensure that whatever your requirements, Motorola can
latest generation of base stations are TEDS ready. TEDS can be installed simply by loading the appropriate
ensure their security. design and deliver a high performance and cost effective solution.
solution, a 40% software and configuring each carrier as required, i.e. either for TEDS (TETRA2) or TETRA1. The new MTS1 is
reduction in crime Support Services TEDS ready, as are the MTS2 and 4.
rate was observed Motorola offers a comprehensive and flexible portfolio of support services to Core
Our video security solution ensure peak performance, cost effective operations and high availability. Solutions
range from maintenance and repair services to technical support and training Motorolas integrated all IP core network is fully scalable to support increases in data going forward. Therefore
Enhance enables users to collaborate in
services for new and existing systems. A service package can be customised to TEDS along with voice and existing TETRA data services can all be supported on one integrated network. This will
Situational real time, share video and improve
meet individual customer requirements including clearly defined service level greatly reduce both OPEX and CAPEX, as all speech and data will be carried on the same links & managed on the
emergency response with better
Awareness informed decision-making.
agreements. same network management & security systems.

Terminal Support Services Devices

A choice of predefined support packages designed to meet your needs and budget Motorolas leadership in data enabled TETRA devices is well established including MSPD (Multi- Slot Packet Data),
plus a complete portfolio of additional services to enable you to provision, manage WAP and GPS being supported across our entire range. Motorola is leveraging this leadership along with our
Leveraging best-of-the-breed
and support your terminals. experience in developing high speed data devices from other technologies to offer a range of TEDS devices that
technology partnerships our
Improve solutions include automated
include the latest technology whilst still being easy to use. The new Motorola MTM5400 is the first TEDS mobile
Value Added Services
Utilisation intelligence and analytics,
radio, this will be the first of a range of TETRA and TEDS portable and mobile radios.
of Personnel allowing enterprises to achieve
A range of value-added solutions to enhance efficiency, performance and security.
Services offered include: Intelligent Optimisation Service; Special Event Applications
more with less. Monitoring; Security Assessment and Evaluation; Network Security Monitoring Motorola offers a range of applications today, such as MotoLocator which is a complete location solution. Motorola
and Alarm management and Correlation. also enables the development of tailored applications to meet a variety of market requirements, through its
ecosystem of application partners as well as customer specific application providers. Key enablers offered range
Managed Services
Our end-to-end mobile video from open application programming interfaces, through WAP and WWW enabled devices to provide full
Motorola offers a complete portfolio of Managed Services designed to help
Expand surveillance solution allows public
organisations to: improve performance; reduce total cost of ownership; maximise
integration support.

Evidentiary safety organisations to effectively

work force flexibility; access best in class resources and effectively manage long
manage voice, data and video
Capabilities contextual information.
term risk and budgets. All services are offered to jointly defined Service Level
Agreements (SLAs) and tracked against Key Performance Indicators (KPIs).
WOULD YOU LIKe TO KNOW MOre?