Meike Kinstler

907 Woodsdale Road

Catonsville, MD 21228 US

Phone (443) 315-1149

E-Portfolio: meikekinstlereportfolio.weebly.com

Professional Experience

CBRE 09/2015 - Present

Integrated Facility Manager
Work Full-Time
Schedule:
Supervisor: Steve Lowe, (301) 414-0371 Contact: Yes

Duties: FACILITY MANAGEMENT FUNCTIONS: Maintain daily

operations for assigned portfolio, featuring financial centers,
ATMs and administrative space. Respond to emergencies,
manage work orders and interact with clients on Bank of
America Account. Serve as liaison between building
landlords and Bank of America.
LOCAL FM TEAM SUPPORT FUNCTIONS: Assist Team
with questions regarding processes, utilized technology, etc.
Obtain/Create reports including INFACT reports, retrieval of
FIRST documents. Creation correspondences regarding TIA
dollars, Lease Give-Backs, etc. Assist vendors with
outstanding invoices and invoice upload questions. Manage
Past Due Work Orders and ensure completion and closure to
meet KPI goal. Take on and complete special projects on an
as needed basis.
BUDGET AND DATA ANALYSIS: Analyze current year
dollar repair and maintenance as well as capital budget for
managed sites and work orders. Reconcile Building
expenses, submit overhead expenses. Work on Lease
Receivables with tenants for assigned portfolio.
MAINTAIN RECORDS AND DOCUMENTS: Including
tenant and building files, reports and correspondences.
Maintain Hurricane Site Key inventory for onsite Command
Center and maintain assessment kits.
CONFERENCE and TRAVEL ARRANGEMENT DUTIES:
Reserve meeting rooms for tenants and clients. Coordinate
 room set-up, AV equipment and presentation needs.
Coordinate catering needs for requesters. Make travel
arrangements to include hotel and flight.
ADMINISTRATIVE AND CLERICAL SUPPORT DUTIES:
Produce correspondence for clients, team members and
vendor; prepare and submit expense reports; invoice
approval for building related expenses. Respond to inquiries.
Coordinate logistics and procurement. Provide IT assistance
for office team. Screen inquiries from third parties. Manage
security badge access for third party vendors and CBRE
personal at managed admin location. Manage building
access requests, coordinate after-hours access and escorts as
needed. Order badge supplies as needed.
PRODUCE DOCUMENTS AND PRESENTATIONS: Utilize
office automation equipment and associated
hardware/software to prepare charts, graphs, and narrative
information and perform data entry for management or
program analysis reports. Create and maintain profit/expense
reports for building. Prepare presentations. Coordinate and
head conferences for tenants.

Lincoln Harris 08/2012 - 09/2015

Assistant Property Manager
Work Full-Time
Schedule:
Supervisor: Steve Lowe, (301) 414-0371 Contact: Yes

Duties: PROPERTY MANAGEMENT FUNCTIONS: Maintain daily

operations for assigned portfolio. Respond to emergencies,
manage work orders and interact with clients on Bank of
America Account. Serve as liaison between building
landlords and Bank of America.
REGIONAL SUPPORT FUNCTIONS: Maintain Upper SE
MAC & PM Managed Project Tracker to ensure all project
assigned to team are captured. Assist Upper SE Team with
questions regarding processes, utilized technology, etc.
Obtain/Create reports including INFACT reports, retrieval of
FIRST documents. Creation correspondences regarding TIA
dollars, Lease Give-Backs, etc. Assist vendors with
outstanding invoices and invoice and invoice upload
questions. Maintain Travel Expense Tracker, Overhead
Expense Tracker and Vacation Tracker for Upper SE Team.
Take on and complete special project on a as needed basis.
Order office supplies for Upper SE Region team. Work with
PMs and clients on resolving re-occurring Janitorial and
 Landscaping complaints.
BUDGET AND DATA ANALYSIS: Analyze current year
dollar repair and maintenance as well as capital budget for
managed sites and work order due date reports. Reconcile
Building expenses, submit overhead expenses. Work on
Lease Receivables with Bank of America tenants for assigned
portfolio.
MAINTAIN RECORDS AND DOCUMENTS: Including
tenant and building files, reports and correspondences.
Maintain Hurricane Site Key inventory for onsite Command
Center and maintain assessment kits.
CONFERENCE and TRAVEL ARRANGEMENT DUTIES:
Reserve meeting rooms for tenants and clients. Coordinate
room set-up, AV equipment and presentation needs.
Coordinate catering needs for requesters. Make travel
arrangements to include hotel and flight.
ADMINISTRATIVE AND CLERICAL SUPPORT DUTIES:
Produce correspondence for tenants; prepare and submit
expense reports; invoice approval for building related
expenses; order building supplies for engineering team and
onsite office staff. Respond to inquiries. Coordinate logistics
and procurement. Provide IT assistance for office team.
Screen inquiries from third parties. Issue, audit and revoke
badges for contractors. Manage building access requests.
Order badge supplies as needed. Manage and coordinate
after-hours access and escorts if needed.
PRODUCE DOCUMENTS AND PRESENTATIONS: Utilize
office automation equipment and associated hardware and
software to prepare charts, graphs, and narrative
information and perform data entry for management or
program analysis reports. Create and maintain profit/expense
reports for building. Prepare presentations. Coordinate and
head conferences for tenants.

CBRE 01/2006 - 08/2012

Assistant Property Manager/Administrative
Assistant
Work Full-Time
Schedule:
Supervisor: Steve Lowe, (301) 414-0371 Contact: Yes

Duties: Maintain operations for 550,000 sf building. Support Mid-

Atlantic regional manager. Recipient of more than 20 awards
for superior performance.
BUDGET AND DATA ANALYSIS: Analyze 6.5 million dollar
 repair and maintenance budget and work order due date
reports. Identification and input of capital plan for building.
Management of building budget to include coordination of
work and payment schedule. Analysis and maintenance of all
budgetary records for repair and maintenance budgets for
regional team.
MAINTAIN RECORDS AND DOCUMENTS: Including
tenant and building files as well as reports and
correspondence. Participation in quality assurance surveys
and completion of inspections to ensure compliance.
ACCOUNTING: Analysis and maintaining of R & M Budgets
for 17 team members. Coding of overhead invoices and
submittal to AR department. Purchase card reconciliation.
Ensure invoice and coding accuracy prior to invoice
approval.
ADMINISTRATIVE AND CLERICAL SUPPORT DUTIES:
Produce correspondence for tenants; prepare and submit
expense reports; invoice approval for building related
expenses; order building supplies for engineering team and
office staff. Respond to inquiries. Coordinate logistics and
procurement. Provide IT assistance for office team. Issue,
audit and revoke badges for contractors. Manage building
access requests. Order badge supplies as needed. Manage
and coordinate after-hours access and escorts if needed.
PRODUCE DOCUMENTS AND PRESENTATIONS: Utilize
office automation equipment and associated hardware and
software to prepare charts, graphs, and narrative
information and perform data entry for management or
program analysis reports. Create and maintain profit/expense
reports for building. Prepare presentations. Coordinate and
head conferences for tenants.
WRITTEN COMMUNICATION: Submit quarterly
newsletter articles and tenant memos. Cited for excellence in
tenant communication (10/2006).

Construction Labor Contractors of Baltimore 06/2004 - 12/2005

Payroll/Administrative Assistant
Work Full-Time
Schedule:
Supervisor Jay Huey, (443) 874-5450 Contact: Yes

PERSONNEL SERVICES AND HUMAN RESOURCES:

Maintained payroll for estimated 200 employees. Performed
weekly coding and forwarding of incoming invoices for all
clients. Ensured man-hour activities were accurately
 reported. Assisted laborers with HR/Benefit questions.
Created and maintained personnel files; validated and
maintained I-9 Forms. Processed new hires and benefits
packages.
ADMINISTRATIVE SUPPORT DUTIES: Produced client
correspondence; ordered office supplies; entered and
reviewed invoicing; placed collection calls for outstanding
accounts. Received visitors and callers requesting
appointments. Coordinated office calendar and maintained
suspense file.
UPDATED DATABASE RECORDS for analytical reports,
including profit reports, and expense reports for
management team.
ORAL COMMUNICATION: Served as liaison between
laborers and managers. As front desk occupant, listened to
grievances and tried to resolve problems. Calmed down
agitated personnel and followed up with managers. Maintain
professional and respectful attitude.

Comfort Inn Airport Hotel 03/2001 - 05/2004

Front Office Manager
Work Full-Time
Schedule:
Supervisor: Scott Warehime, (410) 789- Contact: Yes
9100

CUSTOMER SERVICE: Created reservations for individuals

and groups; wrote guest correspondence; ensured coverage
at front desk and shuttle.
DATA ENTRY AND ANALYSIS: Consolidated cash and
credit card payments on a daily basis; performed data entry
for analytical reports for owners, including profit &
reservation trend reports and expense reports. Prepared
sales statistics and reports.
WRITTEN COMMUNICATION: Created and distributed
memorandums for team members, guests, and senior
management staff; wrote emergency procedures and
business correspondence.
PERSONNEL MANAGEMENT: Scheduled 20 team
members for front desk and shuttle service on a weekly
basis; trained new team members.

Key Accomplishments

CBRE
 PROCESS MANAGEMENT: Created a purchase order log sheet that
tracked repair and maintenance expenses as well as contracted
expenses. Log was forwarded as an example of an expense tracker to
Regional Director, who adapted and used it as a template for the entire
account. Demonstrated capacity to deal with complexity and simplify
processes.
Improved process for orders by engineering team. The team used to
order its own materials, making tracking difficult. I proposed that I
become the POC; I would place all orders and handle all purchase card
receipt submissions, ensuring that material expenses were easily
trackable. My manager and the engineering team head accepted my
proposal; that process is currently in place.
ATTENTION TO DETAIL: The lease files were in disarray when I arrived,
so I reorganized them page by page, discarding duplicates and putting
them in chronological order. I received a "Bravo Award" (05/2006) for
going above and beyond the call of duty.
PROBLEM SOLVING: A tenant (Bank of America) encountered logistical
problems with its meeting accommodations. I arranged alternative
accommodations and set up the new meeting room within an hour. I
received a "Monument Award" (04/2011) for excellent support of
portfolio.
Member of a team that ensured renewal of a tenant subject to a
demanding GSA contract. The IRS was the tenant up for renewal, and
GSA requires submission copies of existing building drawings (asbestos,
seismic, etc.) for the 3 floors they occupied. I organized and catalogued
print rooms in all buildings, enabling the team to locate the plans for
timely filing without an extensive search. My team assembled all data
within 1 week, and the lease was renewed.

Construction Labor Contractors of Baltimore

Reorganized customer files and personal files; I-9 collection & filing to
comply with federal regulations.
Developed routines and processes to improve efficiency. Before I
developed these routines and processes, the amount of weekly work was
expected to take one employee 40 hours to accomplish. After I developed
routines and processes, the same amount of work took only a days.

Comfort Inn Airport Hotel

Promoted from housekeeper at initial hiring (10/1999) to housekeeping

inspector, then front desk clerk, and finally office manager in less than
two years.
Managed logistics of Christmas and New Year's feasts for first wave of
post-9/11 R&R soldiers. The hotel had obtained a contract to house
 returning soldiers and needed to entertain them. My supervisor, the
Senior Office Manager, asked me to make arrangements. I used my
relationship with the USO to find out what the soldiers needed, then
assigned two floors for their use and arranged for banquet tables and
other necessities. The soldiers expressed their appreciation for the
efforts made on their behalf.

Education

Community College of Baltimore County, Catonsville, MD

Major: Humanities & Social Science
Degree: Currently enrolled
Relevant Course English 101 & 102 Final Grade: A
Work:
Math 111 Final Grade: A
Speech Communication Final Grade: A
Anatomy & Physiology 1 & Final Grade: A
2
Biology 101 Final Grade: A
Microbiology Final Grade: A
Math 153 Final Grade: A
History 1 & 2 Final Grade: A

Friedrich-Fischer-Fachoberschule, Schweinfurt Germany

Major: Social
Science
Degree: Fachabitur Graduation: 07/1998

Berufsschule Bad Kissingen

Major: Hotel Management
Degree: Not completed due to marriage and move to US
Relevant Course Accounting 101
Work:

Additional Information

Languages Fluent in German

Computer & Microsoft Office: Word, Excel, PowerPoint, Outlook;

Technology Communicator
Lync
SharePoint
Web Base Meeting Software
Internet Explorer
Adobe
IP Phone
 Easily adapt to internal and new software applications

Licenses & Notary Public license issued by the State of Maryland.

Certifications
Lean-Sigma Program (06/16/2008)

Professional Profile
Dedicated and technically skilled Property/Office Manager with a versatile
administrative/secretarial as well as accounting and payroll support skill set
developed through experience as an office manager, administrative assistant and
facility manager. A range of knowledge and skills of organizational procedures and
policies; directing and assisting visitors, resolving administrative problems and
inquiries; composing, editing, and proofreading correspondence and reports,
preparing a range of administrative documents; accounting reconciliations, invoice
coding, budget analysis; payroll preparations.