Scribd
Upload
78 views5 pages

Requests For Customer Information.: Transparency Report

The document summarizes SaskTel's 2013 transparency report on requests received for customer information from government agencies and law enforcement. It provides details on the seven types of requests received, including general requests for name and address, court orders, freedom of information requests, and emergency requests. It also addresses SaskTel's privacy policies and procedures for handling requests for customer data.

Uploaded by

Gilbert Farruġia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
78 views5 pages

Requests For Customer Information.: Transparency Report

The document summarizes SaskTel's 2013 transparency report on requests received for customer information from government agencies and law enforcement. It provides details on the seven types of requests received, including general requests for name and address, court orders, freedom of information requests, and emergency requests. It also addresses SaskTel's privacy policies and procedures for handling requests for customer data.

Uploaded by

Gilbert Farruġia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 5

Requests for

customer information.

2013
TR ANSPARENCY REPORT
Introduction
As a telecommunications company and broadcaster of TV services, government and police agencies within and outside the
province contact SaskTel requesting information about our customers. This report is designed to provide more detail on the
number and different types of requests we receive.

Our customers privacy is important to us, and that is why we are issuing this report. SaskTel is an open and honest company
and we believe our customers need to know what kinds of information are provided or not provided.

At the outset, we want to emphasize that we comply with Saskatchewans privacy laws and take active steps to protect our
customers information. There is a team of people within SaskTel who have a mandate and directive to proactively manage
privacy on a day-to-day basis.

All requests that SaskTel responds to require, as a pre-requisite, a legal basis for making such a request. For example, many of
the requests we receive are to respond to court orders from law enforcement agencies. In addition, we receive requests from
government departments who are authorized by statute to request information to enforce laws like the Income Tax Act. We
also assist police services in emergency life threatening situations or where there is an ongoing investigation concerning child
exploitation.

The majority of requests we receive are to confirm a customers current name and address, information commonly found in
telephone books.

We do deny requests for customer information. Except for court orders, SaskTel will refuse to provide the information if we
believe the request is vague or not supported by statute. Even court orders undergo a review.

Breakdown of 2013 requests

Request Type 2013

1. General Listed Customer Name and Address 1,582

2. Court order 4,139

3. Freedom of Information and Protection of Privacy (excluding child sexual exploitation) 896

4. Federal/provincial government formal demands 233

5. Emergency requests 718


(after-hours by operator services) 3,993

6. Child sexual exploitation 49

7. Requests denied 247

SaskTel 2013 Transparency Report 1


Requests for customer information

We received Seven types of requests

1. Customer name/address look up:


These requests are to confirm a customers name and address where the information is listed in the telephone directory or that
may be found in Directory Assistance.

Example: When provided with a name and address, we will confirm whether or not the person is a SaskTel customer. If provided
with a listed phone number, well provide the listed name and address of a customer.

2. Court order/warrant:
A court order includes production orders, summonses, subpoenas and search warrants issued by a judge or other judicial
officer. It compels SaskTel to provide information listed on the court order or to assist police in some manner, such as setting up
a wire tap.

Example: Customer account information like name and address, non-published phone number, payment history, billing records,
long distance records or text message detail records or in many cases simply customer name and address.

3. Freedom of Information and Protection of Privacy:


These requests, made by police, are made pursuant to Saskatchewan provincial privacy law and require certification that a lawful
investigation is being conducted.

Example: Police have a cell phone number and request the name or address of the account holder.

4. Federal or provincial government demands:


Some laws such as the Customs Act or Income Tax Act compel SaskTel to provide customer information to the
requesting agency.

Example: Customer account information such as payment history, billing records or similar records.

5. Emergency requests from police in life threatening situations:


SaskTel does assist police services in emergency life threatening situations such as missing persons cases, individuals in
distress or in cases where a person has called 911 and hangs up. After normal working hours these requests are handled by a
SaskTel Operator.

Example: Helping locate someone with a cellular phone and providing contact details for someone who has contacted
emergency services and may be unable to communicate.

6. Child sexual exploitation emergency assistance requests:


SaskTel assists police during child exploitation investigations.

Example: Confirming a customers name and address when provided with an IP address so that police can get a search or arrest
warrant to stop the sexual exploitation of a child. (Note: In 2014, cases involving possession of child pornography will now require
a search warrant, as a result of a Supreme Court decision, unless there is concern that a specific child is currently at risk.)

7. Requests for information declined:


Yes, we do decline requests for information.

Example: A request for a non-published number would be declined if the request was made and did not have approval of a
court or other judicial officer.

SaskTel 2013 Transparency Report 2


Q&A

Why does SaskTel disclose customer information?


Like all telecommunications companies that provide services, we are required by law to assist agencies for purposes such as
enforcing criminal law, protecting public revenue and safeguarding national security.

We also provide assistance to emergency services agencies for reasons such as responding to life threatening situations or
dealing with matters relating to emergency calls. We only disclose customer information in accordance with the law and we
assess all requests for information to ensure they comply with the law.

Can I find out if my information has been disclosed to a Government agency?


Yes. Where an access to information request has been made by our customer, SaskTel would seek the permission of the agency
to disclose the information that has been released.

Do you notify your customers when police request their personal information?
No. SaskTel is not permitted under court orders to notify customers if a request for their personal information has been made by
police. Customers are not notified for lawful requests made by federal or provincial government agencies.

Does SaskTel have a dedicated group for responding to data requests from government agents?
Yes. SaskTel does have a dedicated group for responding to data requests from government agents and police. They are experts
in the whole area of security and are intimately familiar with investigative techniques.

Does SaskTel receive money or other forms of compensation in exchange for providing information to
government agencies?
No. SaskTel does not receive compensation for providing information to government agencies. Some services are chargeable
and permit SaskTel to recover the cost of performing the work to meet the request.

http://www.sasktel.com/wps/wcm/connect/afd85294-2b3c-476c-a9fd-75869c23537a/110-16.pdf?MOD=AJPERES

Does SaskTel have geolocational information that you may have collected about me, my devices, and/or
associated with my account?
Yes. SaskTel does not provide customers with geolocational services but does create such information in order to route calls
over our wireless network, for example. This information would only be released to police under a court order or an
emergency situation.

Do you provide metadata or direct access to customer databases?


No. SaskTel does not provide metadata (without a court order) or direct access to our databases. We only provide the
information we are required to provide, and this information is retrieved directly by SaskTel employees.

Does SaskTel receive request for information in civil cases?


Yes. Release of information would be subject to a court order.

SaskTel 2013 Transparency Report 3


Requests for customer information

How often does SaskTel receive requests?


SaskTel does not control the volume of information requests. The volume is determined by the total number of active police
investigations and investigations underway by federal or provincial government agencies that have legislative authority to
request customer information from SaskTel.

What agencies can request customer information from SaskTel?


The following may not be an exhaustive list since many statutes may have investigative authority that we havent dealt with:

RCMP, police within the meaning of the Police Act, Canadian Security Intelligence Service, Departments of: Environment,
Highways, Liquor and Gaming, CN and CP Police, Canadian Parks, Chief Coroner, Ombudsman, Consumer Protection Branch,
Saskatchewan Financial Services Commission, Canada Revenue Agency, Canada Border Services Agency and Enforcement of
Maintenance Order Act, Residential Tenancies Act.

SaskTel 2013 Transparency Report 4

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy